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Results of Segments (Tables)

12 Months Ended

Dec. 31, 2021

Results of Segments

Schedule of Revenue and Results of Segments

Applications, Technology & Support


€ millions		2021				2020				2019
		Actual		Constant		Actual		Constant		Actual
		Currency		Currency¹		Currency		Currency¹		Currency
Cloud		8,509		8,661		7,541		7,685		6,632
Software licenses		3,244		3,236		3,637		3,765		4,523
Software support		11,410		11,576		11,502		11,707		11,542
Software licenses and support		14,654		14,812		15,139		15,473		16,065
Cloud and software		23,163		23,473		22,680		23,157		22,696
Services		339		343		285		289		355
Total segment revenue		23,502		23,816		22,965		23,446		23,051
Cost of cloud		-2,685		-2,737		-2,315		-2,371		-2,147
Cost of software licenses and support		-1,716		-1,733		-1,757		-1,790		-1,910
Cost of cloud and software		-4,401		-4,470		-4,071		-4,161		-4,057
Cost of services		-406		-412		-393		-399		-421
Total cost of revenue		-4,808		-4,882		-4,464		-4,560		-4,478
Segment gross profit		18,694		18,934		18,500		18,887		18,573
Other segment expenses		-9,127		-9,216		-8,779		-8,953		-8,800
Segment profit		9,567		9,718		9,722		9,934		9,773

¹ The 2021 constant currency amounts are only comparable to 2020 actual currency amounts; 2020 constant currency amounts are only comparable to 2019 actual currency amounts.

Qualtrics


€ millions		2021				2020				2019
		Actual		Constant		Actual		Constant		Actual
		Currency		Currency¹		Currency		Currency¹		Currency
Cloud		757		780		518		529		371
Cloud and software		757		780		518		529		371
Services		172		177		162		166		137
Total segment revenue		929		957		681		696		508
Cost of cloud		-65		-66		-43		-43		-33
Cost of software licenses and support		0		0		0		0		0
Cost of cloud and software		-65		-66		-43		-43		-33
Cost of services		-125		-128		-110		-112		-78
Total cost of revenue		-190		-194		-152		-155		-110
Segment gross profit		739		763		528		541		398
Other segment expenses		-696		-719		-533		-545		-407
Segment profit		44		44		-4		-5		-9

¹ The 2021 constant currency amounts are only comparable to 2020 actual currency amounts; 2020 constant currency amounts are only comparable to 2019 actual currency amounts.

Services


€ millions		2021				2020				2019
		Actual		Constant		Actual		Constant		Actual
		Currency		Currency¹		Currency		Currency¹		Currency
Cloud		0		0		0		1		0
Software licenses		0		0		0		0		0
Software support		0		0		4		4		5
Software licenses and support		0		0		4		4		5
Cloud and software		0		0		5		5		5
Services		3,234		3,282		3,374		3,428		3,674
Total segment revenue		3,234		3,283		3,379		3,432		3,679
Cost of cloud		-78		-80		-74		-76		-62
Cost of software licenses and support		-18		-19		-32		-33		-54
Cost of cloud and software		-97		-99		-106		-109		-116
Cost of services		-2,035		-2,062		-2,209		-2,254		-2,579
Total cost of revenue		-2,131		-2,161		-2,315		-2,363		-2,695
Segment gross profit		1,102		1,122		1,063		1,070		983
Other segment expenses		-375		-379		-418		-427		-466
Segment profit		728		743		645		642		517

¹ The 2021 constant currency amounts are only comparable to 2020 actual currency amounts; 2020 constant currency amounts are only comparable to 2019 actual currency amounts.

Schedule of Segment Revenue by Region


€ millions		EMEA						Americas						APJ						Total Segment Revenue
		2021				2020		2021				2020		2021				2020		2021				2020
		Actual		Constant		Actual		Actual		Constant		Actual		Actual		Constant		Actual		Actual		Constant		Actual
		Currency		Currency		Currency		Currency		Currency		Currency		Currency		Currency		Currency		Currency		Currency		Currency
Applications, Technology & Support		10,902		10,900		10,437		8,862		9,116		8,907		3,737		3,799		3,621		23,502		23,816		22,965
Qualtrics		153		157		97		690		711		528		86		89		55		929		957		681
Services		1,458		1,455		1,479		1,370		1,414		1,491		406		414		408		3,234		3,283		3,379
Total reportable segments		12,513		12,512		12,013		10,922		11,242		10,927		4,230		4,302		4,084		27,665		28,055		27,024


€ millions		EMEA						Americas						APJ						Total Segment Revenue
				2020		2019				2020		2019				2020		2019				2020		2019
		Actual Currency		Constant Currency		Actual Currency		Actual Currency		Constant Currency		Actual Currency		Actual Currency		Constant Currency		Actual Currency		Actual Currency		Constant Currency		Actual Currency
Applications, Technology & Support		10,437		10,549		10,306		8,907		9,200		9,066		3,621		3,698		3,679		22,965		23,446		23,051
Qualtrics		97		99		68		528		540		403		55		56		37		681		696		508
Services		1,479		1,491		1,568		1,491		1,527		1,621		408		415		490		3,379		3,432		3,679
Total reportable segments		12,013		12,139		11,942		10,927		11,267		11,089		4,084		4,169		4,207		27,024		27,574		27,238