XML 156 R112.htm IDEA: XBRL DOCUMENT v3.22.0.1
Results of Segments (Details)
€ in Millions
12 Months Ended
Dec. 31, 2021
EUR (€)
segment
Dec. 31, 2020
EUR (€)
Dec. 31, 2019
EUR (€)
Disclosure of operating segments      
Number of operating segments | segment 5    
Cloud € 9,418 € 8,080 € 6,933
Software licenses 3,248 3,642 4,533
Software support 11,412 11,506 11,547
Software licenses and support 14,660 15,148 16,080
Cloud and software 24,078 23,228 23,012
Services 3,764 4,110 4,541
Total revenue 27,842 27,338 27,553
Cost of cloud (3,105) (2,699) (2,534)
Cost of software licenses and support (1,925) (2,008) (2,159)
Cost of cloud and software (5,030) (4,707) (4,692)
Cost of services (2,916) (3,178) (3,662)
Total cost of revenue (7,946) (7,886) (8,355)
Gross profit 19,897 19,453 19,199
Other segment expenses (23,186) (20,715) (23,081)
Segment profit 4,656 6,623 4,473
Constant Currency      
Disclosure of operating segments      
Total revenue 27,842 27,338  
Segment profit 4,656 6,623  
Actual Currency      
Disclosure of operating segments      
Total revenue 27,842 27,338 27,553
Segment profit 4,656 6,623 4,473
Operating segments | Constant Currency      
Disclosure of operating segments      
Total revenue 28,055 27,574  
Segment profit 10,505 10,571  
Operating segments | Actual Currency      
Disclosure of operating segments      
Total revenue 27,665 27,024 27,238
Segment profit 10,339 10,363 10,281
Operating segments | Applications, Technology & Services      
Disclosure of operating segments      
Cloud 8,509 7,541 6,632
Software licenses 3,244 3,637 4,523
Software support 11,410 11,502 11,542
Software licenses and support 14,654 15,139 16,065
Cloud and software 23,163 22,680 22,696
Services 339 285 355
Total revenue 23,502 22,965 23,051
Cost of cloud (2,685) (2,315) (2,147)
Cost of software licenses and support (1,716) (1,757) (1,910)
Cost of cloud and software (4,401) (4,071) (4,057)
Cost of services (406) (393) (421)
Total cost of revenue (4,808) (4,464) (4,478)
Gross profit 18,694 18,500 18,573
Other segment expenses (9,127) (8,779) (8,800)
Segment profit 9,567 9,722 9,773
Operating segments | Applications, Technology & Services | Constant Currency      
Disclosure of operating segments      
Cloud 8,661 7,685  
Software licenses 3,236 3,765  
Software support 11,576 11,707  
Software licenses and support 14,812 15,473  
Cloud and software 23,473 23,157  
Services 343 289  
Total revenue 23,816 23,446  
Cost of cloud (2,737) (2,371)  
Cost of software licenses and support (1,733) (1,790)  
Cost of cloud and software (4,470) (4,161)  
Cost of services (412) (399)  
Total cost of revenue (4,882) (4,560)  
Gross profit 18,934 18,887  
Other segment expenses (9,216) (8,953)  
Segment profit 9,718 9,934  
Operating segments | Applications, Technology & Services | Actual Currency      
Disclosure of operating segments      
Total revenue 23,502 22,965 23,051
Segment profit 9,567 9,722 9,773
Operating segments | Services      
Disclosure of operating segments      
Cloud 0 0 0
Software licenses 0 0 0
Software support 0 4 5
Software licenses and support 0 4 5
Cloud and software 0 5 5
Services 3,234 3,374 3,674
Total revenue 3,234 3,379 3,679
Cost of cloud (78) (74) (62)
Cost of software licenses and support (18) (32) (54)
Cost of cloud and software (97) (106) (116)
Cost of services (2,035) (2,209) (2,579)
Total cost of revenue (2,131) (2,315) (2,695)
Gross profit 1,102 1,063 983
Other segment expenses (375) (418) (466)
Segment profit 728 645 517
Operating segments | Services | Constant Currency      
Disclosure of operating segments      
Cloud 0 1  
Software licenses 0 0  
Software support 0 4  
Software licenses and support 0 4  
Cloud and software 0 5  
Services 3,282 3,428  
Total revenue 3,283 3,432  
Cost of cloud (80) (76)  
Cost of software licenses and support (19) (33)  
Cost of cloud and software (99) (109)  
Cost of services (2,062) (2,254)  
Total cost of revenue (2,161) (2,363)  
Gross profit 1,122 1,070  
Other segment expenses (379) (427)  
Segment profit 743 642  
Operating segments | Services | Actual Currency      
Disclosure of operating segments      
Total revenue 3,234 3,379 3,679
Segment profit 728 645 517
Operating segments | Qualtrics      
Disclosure of operating segments      
Cloud 757 518 371
Cloud and software 757 518 371
Services 172 162 137
Total revenue 929 681 508
Cost of cloud (65) (43) (33)
Cost of software licenses and support 0 0 0
Cost of cloud and software (65) (43) (33)
Cost of services (125) (110) (78)
Total cost of revenue (190) (152) (110)
Gross profit 739 528 398
Other segment expenses (696) (533) (407)
Segment profit 44 (4) (9)
Operating segments | Qualtrics | Constant Currency      
Disclosure of operating segments      
Cloud 780 529  
Cloud and software 780 529  
Services 177 166  
Total revenue 957 696  
Cost of cloud (66) (43)  
Cost of software licenses and support 0 0  
Cost of cloud and software (66) (43)  
Cost of services (128) (112)  
Total cost of revenue (194) (155)  
Gross profit 763 541  
Other segment expenses (719) (545)  
Segment profit 44 (5)  
Operating segments | Qualtrics | Actual Currency      
Disclosure of operating segments      
Total revenue 929 681 508
Segment profit € 44 € (4) € (9)