EX-99.1 2 a20213qearningsreleaseform.htm EXHIBIT 99.1 Document

Exhibit 99.1
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KELLY® REPORTS
THIRD-QUARTER 2021 EARNINGS AND ANNOUNCES DIVIDEND

Financial Highlights
Q3 revenue up 15.1%; 14.5% in constant currency
Q3 operating earnings of $9.0 million; up from a loss a year ago and up 25.9% on an adjusted basis
Q3 earnings per share of $0.87 up from $0.42 a year ago; adjusted EPS of $0.25 compared to $0.29

TROY, Mich. (November 10, 2021) – Kelly® (Nasdaq: KELYA, KELYB), a leading specialty talent solutions provider, today announced results for the third quarter of 2021.

Peter Quigley, president and chief executive officer, announced revenue for the third quarter of 2021 totaled $1.2 billion, a 15.1% increase compared to the corresponding quarter of 2020. Revenue improved year-over-year in the quarter reflecting increased customer demand compared to the COVID-19-impacted prior year period.

Earnings from operations in the third quarter of 2021 totaled $9.0 million, compared to a loss of $2.4 million reported in the third quarter of 2020. Included in the third quarter of 2020 was a $9.5 million charge related to a customer dispute in Mexico. On an adjusted basis, earnings from operations improved 25.9%.

Diluted earnings per share in the third quarter of 2021 were $0.87 compared to $0.42 per share in the third quarter of 2020. Included in the earnings per share is a non-cash gain per share, net of tax, on Kelly’s investment in Persol Holdings common stock of $0.62 in the third quarter of 2021 and $0.29 in the third quarter of 2020. On an adjusted basis, earnings per share were $0.25 in the third quarter of 2021 compared to $0.29 in the corresponding quarter of 2020.

“We’re pleased that all five of our specialty operating segments delivered organic year-over-year gains in the third quarter, contributing to solid revenue and GP dollar growth for the company,” said Quigley, who noted that Kelly has already begun taking actions to better leverage top-line growth heading into 2022. “Demand for our solutions is strong, and we’re finding innovative ways to connect talent and clients in a tight labor market. We’re confident that Kelly’s specialty strategy will continue to deliver top and bottom-line growth throughout the recovery and into the post-COVID environment.”

Kelly also reported that on November 10, its board of directors declared a dividend of $0.05 per share. The dividend is payable on December 8, 2021, to stockholders of record as of the close of business on November 24, 2021.

In conjunction with its third-quarter earnings release, Kelly has published a financial presentation on the Investor Relations page of its public website and will host a conference call at 9 a.m. ET on November 10 to review the results and answer questions. The call may be accessed in one of the following ways:

Via the Internet:
Kellyservices.com

Via the Telephone
(877) 692-8955 (toll free) or (234) 720-6979 (caller paid)
Enter access code 5728672
After the prompt, please enter “#”

A recording of the conference call will be available after 2:30 p.m. ET on November 10, 2021, at (866) 207-1041 (toll-free) and (402) 970-0847 (caller-paid). The access code is 2025741#. The recording will also be available at kellyservices.com during this period.
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This release contains statements that are forward looking in nature and, accordingly, are subject to risks and uncertainties. These factors include, but are not limited to, changing market and economic conditions, the recent novel coronavirus (COVID-19) outbreak, competitive market pressures including pricing and technology introductions and disruptions, disruption in the labor market and weakened demand for human capital resulting from technological advances, competition law risks, the impact of changes in laws and regulations (including federal, state and international tax laws), unexpected changes in claim trends on workers’ compensation, unemployment, disability and medical benefit plans, or the risk of additional tax liabilities in excess of our estimates, our ability to achieve our business strategy, our ability to successfully develop new service offerings, material changes in demand from or loss of large corporate customers as well as changes in their buying practices, risks particular to doing business with government or government contractors, the risk of damage to our brand, our exposure to risks associated with services outside traditional staffing, including business process outsourcing, services of licensed professionals and services connecting talent to independent work, our increasing dependency on third parties for the execution of critical functions, our ability to effectively implement and manage our information technology strategy, the risks associated with past and future acquisitions, including risk of related impairment of goodwill and intangible assets, exposure to risks associated with investments in equity affiliates including PersolKelly Pte. Ltd., risks associated with conducting business in foreign countries, including foreign currency fluctuations, the exposure to potential market and currency exchange risks relating to our investment in Persol Holdings, risks associated with violations of anti-corruption, trade protection and other laws and regulations, availability of qualified full-time employees, availability of temporary workers with appropriate skills required by customers, liabilities for employment-related claims and losses, including class action lawsuits and collective actions, our ability to sustain critical business applications through our key data centers, risks arising from failure to preserve the privacy of information entrusted to us or to meet our obligations under global privacy laws, the risk of cyberattacks or other breaches of network or information technology security, our ability to realize value from our tax credit and net operating loss carryforwards, our ability to maintain specified financial covenants in our bank facilities to continue to access credit markets, and other risks, uncertainties and factors discussed in this release and in the Company’s filings with the Securities and Exchange Commission. Actual results may differ materially from any forward-looking statements contained herein, and we undertake no duty to update any forward-looking statement to conform the statement to actual results or changes in the Company’s expectations.


About Kelly®

Kelly Services, Inc. (Nasdaq: KELYA, KELYB) connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 370,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice. Revenue in 2020 was $4.5 billion. Visit kellyservices.com and let us help with what’s next for you.



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MEDIA CONTACT:ANALYST CONTACT:
Jane StehneyJames Polehna
(248) 765-6864(248) 244-4586
stehnja@kellyservices.comjames.polehna@kellyservices.com
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KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF EARNINGS
FOR THE 13 WEEKS ENDED OCTOBER 3, 2021 AND SEPTEMBER 27, 2020
(UNAUDITED)
(In millions of dollars except per share data)
%CC %
20212020ChangeChangeChange
Revenue from services$1,195.4 $1,038.2 $157.2 15.1 %14.5 %
Cost of services966.5 847.2 119.3 14.1 
Gross profit228.9 191.0 37.9 19.8 19.2 
Selling, general and administrative expenses219.9 193.4 26.5 13.7 13.2 
Earnings (loss) from operations9.0 (2.4)11.4 NM
Gain (loss) on investment in Persol Holdings35.5 16.8 18.7 112.0 
Other income (expense), net(0.3)(0.7)0.4 50.1 
Earnings (loss) before taxes and equity in net earnings (loss) of affiliate44.2 13.7 30.5 222.8 
Income tax expense (benefit)11.1 (1.2)12.3 NM
Net earnings (loss) before equity in net earnings (loss) of affiliate33.1 14.9 18.2 122.4 
Equity in net earnings (loss) of affiliate1.7 1.8 (0.1)(3.6)
Net earnings (loss)$34.8 $16.7 $18.1 108.9 
Basic earnings (loss) per share$0.87 $0.42 $0.45 107.1 
Diluted earnings (loss) per share$0.87 $0.42 $0.45 107.1 
STATISTICS:
Permanent placement revenue (included in revenue from services)$19.7 $9.1 $10.6 118.0 %116.6 %
Gross profit rate19.2 %18.4 %0.8 pts.
Conversion rate3.9 %(1.3)%5.2 pts.
Adjusted EBITDA$17.3 $13.2 $4.1 
Adjusted EBITDA margin1.4 %1.3 %0.1 pts.
Effective income tax rate25.2 %(8.5)%33.7 pts.
Average number of shares outstanding (millions):
     Basic39.4 39.3 
     Diluted39.5 39.4 

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KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF EARNINGS
FOR THE 39 WEEKS ENDED OCTOBER 3, 2021 AND SEPTEMBER 27, 2020
(UNAUDITED)
(In millions of dollars except per share data)
%CC %
20212020ChangeChangeChange
Revenue from services$3,659.4 $3,274.6 $384.8 11.8 %10.3 %
Cost of services2,986.2 2,671.1 315.1 11.8 
Gross profit673.2 603.5 69.7 11.5 10.1 
Selling, general and administrative expenses639.9 591.0 48.9 8.3 7.0 
Goodwill impairment charge— 147.7 (147.7)NM
Gain on sale of assets— (32.1)32.1 NM
Earnings (loss) from operations33.3 (103.1)136.4 NM
Gain (loss) on investment in Persol Holdings71.8 (31.4)103.2 NM
Other income (expense), net(4.0)3.6 (7.6)(211.5)
Earnings (loss) before taxes and equity in net earnings (loss) of affiliate101.1 (130.9)232.0 NM
Income tax expense (benefit)19.0 (36.5)55.5 152.0 
Net earnings (loss) before equity in net earnings (loss) of affiliate82.1 (94.4)176.5 NM
Equity in net earnings (loss) of affiliate2.3 (1.0)3.3 NM
Net earnings (loss)$84.4 $(95.4)$179.8 NM
Basic earnings (loss) per share $2.12 $(2.43)$4.55 NM
Diluted earnings (loss) per share$2.12 $(2.43)$4.55 NM
STATISTICS:
Permanent placement revenue (included in revenue from services)$54.3 $28.9 $25.4 87.8 %84.5 %
Gross profit rate18.4 %18.4 %— pts.
Conversion rate4.9 %(17.1)%22.0 pts.
Adjusted EBITDA$56.4 $48.6 $7.8 
Adjusted EBITDA margin1.5 %1.5 %— pts.
Effective income tax rate18.8 %27.9 %(9.1)pts.
 
Average number of shares outstanding (millions):
     Basic39.4 39.3 
     Diluted39.5 39.3 
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KELLY SERVICES, INC. AND SUBSIDIARIES
RESULTS OF OPERATIONS BY SEGMENT
(UNAUDITED)
(In millions of dollars)
Third Quarter
%CC %
20212020ChangeChange
Professional & Industrial
Revenue from services$452.6 $446.5 1.4 %1.0 %
Gross profit76.6 77.1 (0.5)(0.9)
SG&A expenses excluding restructuring charges69.4 65.4 6.2 5.9 
Restructuring charges— (0.1)NMNM
Total SG&A expenses69.4 65.3 6.2 5.9 
Earnings (loss) from operations7.2 11.8 (38.1)
Earnings (loss) from operations excluding restructuring charges7.2 11.7 (38.1)
Gross profit rate16.9 %17.3 %(0.4) pts.
Science, Engineering & Technology
Revenue from services $306.2 $244.0 25.5 %25.3 %
Gross profit68.1 50.7 34.5 34.4 
SG&A expenses excluding restructuring charges48.4 31.3 54.8 54.6 
Restructuring charges— — NMNM
Total SG&A expenses48.4 31.3 54.8 54.6 
Earnings (loss) from operations19.7 19.4 1.7 
Earnings (loss) from operations excluding restructuring charges19.7 19.4 1.7 
Gross profit rate22.3 %20.8 %1.5  pts.
Education
Revenue from services$66.6 $27.5 142.1 %142.1 %
Gross profit10.0 4.1 139.7 139.7 
SG&A expenses excluding restructuring charges17.0 11.6 45.9 45.9 
Restructuring charges— — NMNM
Total SG&A expenses17.0 11.6 46.1 46.1 
Earnings (loss) from operations(7.0)(7.5)6.6 
Earnings (loss) from operations excluding restructuring charges(7.0)(7.5)6.7 
Gross profit rate15.1 %15.2 %(0.1) pts.
Outsourcing & Consulting
Revenue from services$113.4 $87.9 29.1 %28.6 %
Gross profit37.3 29.1 27.9 26.9 
SG&A expenses excluding restructuring charges30.7 25.4 20.5 19.8 
Restructuring charges— — NMNM
Total SG&A expenses30.7 25.4 20.5 19.7 
Earnings (loss) from operations6.6 3.7 79.1 
Earnings (loss) from operations excluding restructuring charges6.6 3.7 78.7 
Gross profit rate32.8 %33.1 %(0.3)pts.
International
Revenue from services$256.8 $232.4 10.5 %8.8 %
Gross profit36.9 30.0 22.7 21.0 
SG&A expenses excluding restructuring charges34.5 39.9 (13.6)(14.8)
Restructuring charges— — NMNM
Total SG&A expenses34.5 39.9 (13.6)(14.8)
Earnings (loss) from operations2.4 (9.9)NM
Earnings (loss) from operations excluding restructuring charges2.4 (9.9)NM
Gross profit rate14.4 %12.9 %1.5 pts.

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KELLY SERVICES, INC. AND SUBSIDIARIES
RESULTS OF OPERATIONS BY SEGMENT
(UNAUDITED)
(In millions of dollars)
September Year to Date
%CC %
20212020ChangeChange
Professional & Industrial
Revenue from services$1,386.7 $1,346.7 3.0 %2.5 %
Gross profit227.7 241.1 (5.5)(6.0)
SG&A expenses excluding restructuring charges207.8 206.1 0.8 0.5 
Restructuring charges— 4.3 NMNM
Total SG&A expenses207.8 210.4 (1.2)(1.6)
Earnings (loss) from operations19.9 30.7 (34.9)
Earnings (loss) from operations excluding restructuring charges19.9 35.0 (43.0)
Gross profit rate16.4 %17.9 %(1.5) pts.
Science, Engineering & Technology
Revenue from services $859.1 $761.5 12.8 %12.6 %
Gross profit187.8 156.0 20.4 20.2 
SG&A expenses excluding restructuring charges131.0 98.6 32.9 32.7 
Restructuring charges— 0.5 NMNM
Total SG&A expenses131.0 99.1 32.2 32.0 
Earnings (loss) from operations56.8 56.9 (0.2)
Earnings (loss) from operations excluding restructuring charges56.8 57.4 (1.1)
Gross profit rate21.9 %20.5 %1.4  pts.
Education
Revenue from services$284.1 $195.1 45.6 %45.6 %
Gross profit44.0 28.8 52.5 52.5 
SG&A expenses excluding restructuring charges46.5 36.9 26.0 26.0 
Restructuring charges— 0.8 NMNM
Total SG&A expenses46.5 37.7 23.1 23.1 
Earnings (loss) from operations(2.5)(8.9)72.1 
Earnings (loss) from operations excluding restructuring charges(2.5)(8.1)69.0 
Gross profit rate15.5 %14.8 %0.7  pts.
Outsourcing & Consulting
Revenue from services$320.0 $261.0 22.6 %21.2 %
Gross profit103.4 87.1 18.7 16.3 
SG&A expenses excluding restructuring charges89.2 79.1 12.7 10.9 
Restructuring charges— — NMNM
Total SG&A expenses89.2 79.1 12.6 10.8 
Earnings (loss) from operations14.2 8.0 79.0 
Earnings (loss) from operations excluding restructuring charges14.2 8.0 77.5 
Gross profit rate32.3 %33.4 %(1.1)pts.
International
Revenue from services$810.1 $710.6 14.0 %9.0 %
Gross profit110.3 90.5 21.8 16.3 
SG&A expenses excluding restructuring charges102.2 100.3 1.8 (2.8)
Restructuring charges— 1.1 NMNM
Total SG&A expenses102.2 101.4 0.7 (3.9)
Earnings (loss) from operations8.1 (10.9)NM
Earnings (loss) from operations excluding restructuring charges8.1 (9.8)NM
Gross profit rate13.6 %12.7 %0.9 pts.

6


KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(UNAUDITED)
(In millions of dollars)
October 3, 2021January 3, 2021September 27, 2020
Current Assets
  Cash and equivalents$43.5 $223.0 $248.2 
  Trade accounts receivable, less allowances of
    $12.3, $13.3, and $11.4, respectively1,423.9 1,265.2 1,111.4 
  Prepaid expenses and other current assets71.0 61.4 71.4 
Total current assets1,538.4 1,549.6 1,431.0 
Noncurrent Assets
  Property and equipment, net36.1 41.0 40.8 
  Operating lease right-of-use assets79.3 83.2 84.0 
  Deferred taxes304.0 282.0 273.3 
  Goodwill, net114.8 3.5 — 
  Investment in Persol Holdings222.6 164.2 145.8 
  Investment in equity affiliate122.0 118.5 115.6 
  Other assets386.3 319.9 301.2 
Total noncurrent assets1,265.1 1,012.3 960.7 
Total Assets$2,803.5 $2,561.9 $2,391.7 
Current Liabilities
  Short-term borrowings $— $0.3 $0.5 
  Accounts payable and accrued liabilities645.2 536.8 458.4 
  Operating lease liabilities18.4 19.6 19.5 
  Accrued payroll and related taxes334.9 293.0 240.7 
  Accrued workers' compensation and other claims21.1 22.7 25.0 
  Income and other taxes58.4 53.2 52.4 
Total current liabilities1,078.0 925.6 796.5 
Noncurrent Liabilities
  Operating lease liabilities64.1 67.5 68.1 
Accrued payroll and related taxes58.2 58.5 75.7 
  Accrued workers' compensation and other claims39.1 42.2 44.4 
  Accrued retirement benefits213.5 205.8 188.2 
  Other long-term liabilities76.5 59.3 52.7 
Total noncurrent liabilities451.4 433.3 429.1 
Stockholders' Equity
  Common stock40.1 40.1 40.1 
  Treasury stock(15.2)(17.1)(17.2)
  Paid-in capital23.2 21.3 20.6 
  Earnings invested in the business1,245.3 1,162.9 1,139.5 
  Accumulated other comprehensive income (loss)(19.3)(4.2)(16.9)
Total stockholders' equity1,274.1 1,203.0 1,166.1 
Total Liabilities and Stockholders' Equity$2,803.5 $2,561.9 $2,391.7 
STATISTICS:
 Working Capital$460.4 $624.0 $634.5 
 Current Ratio1.4 1.7 1.8 
 Debt-to-capital %0.0 %0.0 %0.0 %
 Global Days Sales Outstanding63 64 61 
 Year-to-Date Free Cash Flow$23.5 $170.5 $204.2 
    

7


KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
FOR THE 39 WEEKS ENDED OCTOBER 3, 2021 AND SEPTEMBER 27, 2020
(UNAUDITED)
(In millions of dollars)
 20212020
Cash flows from operating activities:  
Net earnings (loss)$84.4 $(95.4)
Adjustments to reconcile net earnings (loss) to net cash from operating activities:  
Goodwill impairment charge— 147.7 
Deferred income taxes on goodwill impairment charge— (23.0)
Depreciation and amortization22.0 18.0 
Operating lease asset amortization16.0 15.9 
Provision for credit losses and sales allowances0.8 10.7 
Stock-based compensation4.0 2.9 
(Gain) loss on investment in Persol Holdings(71.8)31.4 
Gain on sale of assets— (32.1)
Equity in net (earnings) loss of PersolKelly Pte. Ltd.(2.3)1.0 
Other, net4.6 1.8 
Changes in operating assets and liabilities, net of acquisitions(26.7)137.6 
Net cash from operating activities31.0 216.5 
Cash flows from investing activities:  
Capital expenditures(7.5)(12.3)
Proceeds from sale of assets— 55.5 
Acquisition of companies, net of cash received(213.0)(36.4)
Proceeds from company-owned life insurance10.4 2.3 
Proceeds from sale of Brazil, net of cash disposed— 1.2 
Proceeds from loans with equity affiliate5.8 — 
Proceeds from (investment in) equity securities5.0 (0.2)
Other investing activities0.9 0.2 
Net cash (used in) from investing activities(198.4)10.3 
Cash flows from financing activities:  
Net change in short-term borrowings(0.2)(1.5)
Financing lease payments(1.3)(1.0)
Dividend payments(2.0)(3.0)
Payments of tax withholding for stock awards(0.6)(1.2)
Contingent consideration payments(1.6)— 
  Other financing activities— (0.1)
Net cash used in financing activities(5.7)(6.8)
Effect of exchange rates on cash, cash equivalents and restricted cash(3.9)3.4 
Net change in cash, cash equivalents and restricted cash(177.0)223.4 
Cash, cash equivalents and restricted cash at beginning of period228.1 31.0 
Cash, cash equivalents and restricted cash at end of period$51.1 $254.4 

8


KELLY SERVICES, INC. AND SUBSIDIARIES
REVENUE FROM SERVICES BY GEOGRAPHY
(UNAUDITED)
(In millions of dollars)
Third Quarter
%CC %
20212020ChangeChange
Americas
United States$851.7 $740.6 15.0 %15.0 %
Canada43.3 30.3 42.8 35.1 
Puerto Rico25.5 18.4 39.2 39.2 
Mexico14.4 27.4 (47.4)(52.7)
Brazil— 1.8 NMNM
Total Americas Region934.9 818.5 14.2 13.8 
Europe
France56.3 48.8 15.4 14.3 
Switzerland54.5 49.6 10.0 9.8 
Portugal36.6 31.7 15.6 14.6 
Russia33.0 27.2 21.3 21.1 
Italy18.5 14.5 27.5 26.4 
United Kingdom17.2 16.4 4.5 (2.1)
Germany9.0 7.0 28.2 27.3 
Ireland7.4 4.9 49.9 48.8 
Other17.3 12.0 44.4 43.0 
Total Europe Region249.8 212.1 17.8 16.6 
Total Asia-Pacific Region10.7 7.6 41.4 39.3 
Total Kelly Services, Inc.$1,195.4 $1,038.2 15.1 %14.5 %
    
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KELLY SERVICES, INC. AND SUBSIDIARIES
REVENUE FROM SERVICES BY GEOGRAPHY
(UNAUDITED)
(In millions of dollars)
September Year to Date
%CC %
20212020ChangeChange
Americas
United States$2,604.8 $2,369.2 9.9 %9.9 %
Canada116.9 88.7 31.8 21.9 
Mexico82.1 78.6 4.5 (1.8)
Puerto Rico76.6 56.1 36.6 36.6 
Brazil— 17.0 NMNM
Total Americas Region2,880.4 2,609.6 10.4 9.8 
Europe
France168.1 141.2 19.0 11.9 
Switzerland161.2 141.2 14.2 9.6 
Portugal120.9 99.1 22.0 14.5 
Russia99.3 88.6 12.1 17.5 
Italy56.0 42.5 31.7 23.9 
United Kingdom51.9 56.5 (8.2)(15.8)
Germany24.6 22.1 11.3 5.1 
Ireland18.8 14.0 34.1 26.8 
Other49.9 38.7 29.0 21.6 
Total Europe Region750.7 643.9 16.6 11.6 
Total Asia-Pacific Region28.3 21.1 33.9 24.9 
Total Kelly Services, Inc.$3,659.4 $3,274.6 11.8 %10.3 %

10


 KELLY SERVICES, INC. AND SUBSIDIARIES
 RECONCILIATION OF NON-GAAP MEASURES
THIRD QUARTER
 (UNAUDITED)
 (In millions of dollars)
20212020
SG&A Expenses:As Reported
Restructuring(5)
AdjustedAdjusted
Professional & Industrial$69.4 $— $69.4 $65.4 
Science, Engineering & Technology48.4 — 48.4 31.3 
Education17.0 — 17.0 11.6 
Outsourcing & Consulting30.7 — 30.7 25.4 
International34.5 — 34.5 30.4 
Corporate19.9 0.1 20.0 19.9 
Total Company$219.9 $0.1 $220.0 $184.0 

20212020
Earnings (loss) from Operations:As Reported
Restructuring(5)
AdjustedAdjusted
Professional & Industrial$7.2 $— $7.2 $11.7 
Science, Engineering & Technology19.7 — 19.7 19.4 
Education(7.0)— (7.0)(7.5)
Outsourcing & Consulting6.6 — 6.6 3.7 
International2.4 — 2.4 (0.4)
Corporate(19.9)(0.1)(20.0)(19.9)
Total Company$9.0 $(0.1)$8.9 $7.0 

11


KELLY SERVICES, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP MEASURES
THIRD QUARTER
(UNAUDITED)
(In millions of dollars)
2020
SG&A Expenses:As Reported
Customer Dispute(4)
Restructuring(5)
Adjusted
Professional & Industrial$65.3 $— $0.1 $65.4 
Science, Engineering & Technology31.3 — — 31.3 
Education11.6 — — 11.6 
Outsourcing & Consulting25.4 — — 25.4 
International39.9 (9.5)— 30.4 
Corporate19.9 — — 19.9 
Total Company$193.4 $(9.5)$0.1 $184.0 
2020
Earnings (loss) from Operations:As Reported
Customer Dispute(4)
Restructuring(5)
Adjusted
Professional & Industrial$11.8 $— $(0.1)$11.7 
Science, Engineering & Technology19.4 — — 19.4 
Education(7.5)— — (7.5)
Outsourcing & Consulting3.7 — — 3.7 
International(9.9)9.5 — (0.4)
Corporate(19.9)— — (19.9)
Total Company$(2.4)$9.5 $(0.1)$7.0 

12


KELLY SERVICES, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP MEASURES
SEPTEMBER YEAR TO DATE
(UNAUDITED)
(In millions of dollars)
20212020
SG&A Expenses:As Reported
Restructuring(5)
AdjustedAdjusted
Professional & Industrial$207.8 $— $207.8 $206.1 
Science, Engineering & Technology131.0 — 131.0 98.6 
Education46.5 — 46.5 36.9 
Outsourcing & Consulting89.2 — 89.2 79.1 
International102.2 — 102.2 90.8 
Corporate63.2 0.1 63.3 61.6 
Total Company$639.9 $0.1 $640.0 $573.1 

20212020
Earnings (loss) from Operations:As Reported
Restructuring(5)
AdjustedAdjusted
Professional & Industrial$19.9 $— $19.9 $35.0 
Science, Engineering & Technology56.8 — 56.8 57.4 
Education(2.5)— (2.5)(8.1)
Outsourcing & Consulting14.2 — 14.2 8.0 
International8.1 — 8.1 (0.3)
Corporate(63.2)(0.1)(63.3)(61.6)
Total Company$33.3 $(0.1)$33.2 $30.4 

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KELLY SERVICES, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP MEASURES
SEPTEMBER YEAR TO DATE
(UNAUDITED)
(In millions of dollars)
2020
SG&A Expenses:As Reported
Customer Dispute(4)
Restructuring(5)
Adjusted
Professional & Industrial$210.4 $— $(4.3)$206.1 
Science, Engineering & Technology99.1 — (0.5)98.6 
Education37.7 — (0.8)36.9 
Outsourcing & Consulting79.1 — — 79.1 
International101.4 (9.5)(1.1)90.8 
Corporate63.3 — (1.7)61.6 
Total Company$591.0 $(9.5)$(8.4)$573.1 

2020
Earnings (loss) from Operations:As Reported
Goodwill impairment(1)
Gain on sale
of assets(3)
Customer Dispute(4)
Restructuring(5)
Adjusted
Professional & Industrial$30.7 $— $— $— $4.3 $35.0 
Science, Engineering & Technology56.9 — — — 0.5 57.4 
Education(8.9)— — — 0.8 (8.1)
Outsourcing & Consulting8.0 — — — — 8.0 
International(10.9)— — 9.5 1.1 (0.3)
Corporate(178.9)147.7 (32.1)— 1.7 (61.6)
Total Company$(103.1)$147.7 $(32.1)$9.5 $8.4 $30.4 
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KELLY SERVICES, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP MEASURES
(UNAUDITED)
(In millions of dollars except per share data)
Third QuarterSeptember Year to Date
2021202020212020
Income tax expense (benefit)$11.1 $(1.2)$19.0 $(36.5)
Taxes on goodwill impairment charge(1)
— — — 23.0 
Taxes on investment in Persol Holdings(2)
(10.9)(5.2)(22.0)9.6 
Taxes on gain on sale of assets(3)
— — — (8.1)
Taxes on customer dispute(4)
— 2.8 — 2.8 
Taxes on restructuring charges(5)
— — — 2.2 
Adjusted income tax expense (benefit)$0.2 $(3.6)$(3.0)$(7.0)
Third QuarterSeptember Year to Date
2021202020212020
Net earnings (loss)$34.8 $16.7 $84.4 $(95.4)
Goodwill impairment charge, net of taxes(1)
— — — 124.7 
(Gain) loss on investment in Persol Holdings, net of taxes(2)
(24.6)(11.6)(49.8)21.8 
(Gain) loss on sale of assets, net of taxes(3)
— 0.1 — (23.9)
Customer dispute, net of taxes(4)
— 6.7 — 6.7 
Restructuring charges, net of taxes(5)
(0.1)(0.1)(0.1)6.2 
Adjusted net earnings$10.1 $11.8 $34.5 $40.1 
Third QuarterSeptember Year to Date
2021202020212020
Per SharePer Share
Net earnings (loss)$0.87 $0.42 $2.12 $(2.43)
Goodwill impairment charge, net of taxes(1)
— — — 3.18 
(Gain) loss on investment in Persol Holdings, net of taxes(2)
(0.62)(0.29)(1.25)0.56 
Gain on sale of assets, net of taxes(3)
— — — (0.61)
Customer dispute, net of taxes(4)
— 0.17 — 0.17 
Restructuring charges, net of taxes(5)
— — — 0.16 
Adjusted net earnings$0.25 $0.29 $0.86 $1.02 
    

Note: Earnings per share amounts for each quarter are required to be computed independently and may not equal the amounts computed for the total year.
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KELLY SERVICES, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP MEASURES
(UNAUDITED)
(In millions of dollars)
Third QuarterSeptember Year to Date
2021202020212020
Net earnings (loss)$34.8 $16.7 $84.4 $(95.4)
Other (income) expense, net0.3 0.7 4.0 (3.6)
Income tax expense (benefit)11.1 (1.2)19.0 (36.5)
Depreciation and amortization8.4 6.2 23.2 18.2 
EBITDA54.6 22.4 130.6 (117.3)
Equity in net (earnings) loss of affiliate(1.7)(1.8)(2.3)1.0 
Goodwill impairment charge(1)
— — — 147.7 
(Gain) loss on investment in Persol Holdings(2)
(35.5)(16.8)(71.8)31.4 
Gain on sale of assets(3)
— — — (32.1)
Customer dispute(4)
— 9.5 — 9.5 
Restructuring(5)
(0.1)(0.1)(0.1)8.4 
Adjusted EBITDA$17.3 $13.2 $56.4 $48.6 
Adjusted EBITDA margin1.4 %1.3 %1.5 %1.5 %
16


KELLY SERVICES, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP MEASURES
(UNAUDITED)

Management believes that the non-GAAP (Generally Accepted Accounting Principles) information excluding the 2020 goodwill impairment charge, the 2021 and 2020 gains and losses on the investment in Persol Holdings, the 2020 gain on sale of assets, the 2020 customer dispute and the 2020 restructuring charges, are useful to understand the Company's fiscal 2021 financial performance and increases comparability. Specifically, Management believes that removing the impact of these items allows for a meaningful comparison of current period operating performance with the operating results of prior periods. Management also believes that such measures are used by those analyzing performance of companies in the staffing industry to compare current performance to prior periods and to assess future performance.

Management uses Adjusted EBITDA (adjusted earnings before interest, taxes, depreciation and amortization) and Adjusted EBITDA Margin (percent of total GAAP revenue) which Management believes is useful to compare operating performance compared to prior periods and uses it in conjunction with GAAP measures to assess performance. Our calculation of Adjusted EBITDA may not be consistent with similarly titled measures of other companies and should be used in conjunction with GAAP measurements.

These non-GAAP measures may have limitations as analytical tools because they exclude items which can have a material impact on cash flow and earnings per share. As a result, Management considers these measures, along with reported results, when it reviews and evaluates the Company's financial performance. Management believes that these measures provide greater transparency to investors and provide insight into how Management is evaluating the Company's financial performance. Non-GAAP measures should not be considered a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP.

(1) The goodwill impairment charge is the result of an interim impairment test the Company performed during the first quarter of 2020, due to a triggering event caused by a decline in the Company's common stock price.

(2) The gains and losses on the investment in Persol Holdings represent the change in fair value of the investment during the period presented and the related tax expense and benefit.

(3) Gain on sale of assets in 2020 primarily represents the excess of the proceeds over the cost of the headquarters properties sold during the first quarter of 2020.

(4) Customer dispute represents a non-cash charge in Mexico to increase the reserve against a long-term receivable from a former customer based on an updated probability of loss assessment.

(5) Restructuring charges in 2020 and subsequent adjustments in 2021 represent severance costs and lease terminations in preparation for the new operating model adopted in the third quarter of 2020.


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