August 10, 2010
Our family trust was being maintained by Merrill Lynch and a professional guardian.
I have read Mr. Rome's comments about "corporate culture".
Simply put, Merrill Lynch's corporate culture is one of defensiveness — nothing is ever their fault.
Now that I am a trustee, I have been frustrated for many months in dealing with M-L legal department that is making up their own standards for responsiveness and accuracy.
Hopefully, enforced standards could be implemented to require sensible responses within a reasonably short time and the delegation of responsible individuals who would be identified by the investor to answer specific questions.