Unauthorized transactions are trades that a broker makes for a customer without the customer’s permission or authorization.
There are certain exceptions. For instance, if a customer has a margin account and the value of the account falls below the brokerage firm's requirements, the broker may be able to sell the customer’s securities without consulting the customer beforehand. For more information, please read “Margin Position Sellouts”.
If you believe a broker made unauthorized transactions or engaged in another sales practice abuse, please send us your complaint using our online complaint form.