The SEC routinely receives questions and complaints from investors about the investment products they have purchased. But not all investments are considered securities under the securities laws. For example, some products, such as notes that have been issued by a bank, may not be securities and are regulated by the banking authorities.
If you have a question or want to file a complaint, the following tells you how you can contact the appropriate banking regulator:
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
Phone: (888) 851-1920
The Board of Governors of the Federal Reserve oversees state-chartered banks and trust companies that belong to the Federal Reserve System.
Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106
The Federal Deposit Insurance Corporation regulates state-chartered banks that do not belong to the Federal Reserve System.
Office of the Ombudsman
Customer Assistance Unit
1301 McKinney Street, Suite 3710
Houston, TX 77010
Toll-Free: (800) 613-6743
The Office of the Comptroller of the Currency regulates banks that have the word "National" in or the letters "N.A." after their names. On July 21, 2011, supervisory responsibility for federal savings and loans and federal savings banks switched to the Office of the Comptroller of the Currency.
1755 Duke Street, Suite 6043
Alexandria, VA 22314-3428
Toll-Free (800) 827-9650
The National Credit Union Administration regulates federally charted credit unions.
At the Federal Deposit Insurance Corporation's website, you can also determine the regulator for a particular bank and trace inactive banks to their successor institutions.