FORM 6-K

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Report of Foreign Issuer

Pursuant to Rule 13a-16 or 15d-16

of the Securities Exchange Act of 1934

For the month of April, 2013

Commission File Number: 001-12518

Banco Santander, S.A.

(Exact name of registrant as specified in its charter)

Ciudad Grupo Santander

28660 Boadilla del Monte (Madrid) Spain

(Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F:

Form 20-F  x            Form 40-F  ¨

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):

Yes  ¨            No  x

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):

Yes  ¨             No  x

Banco Santander, S.A.

TABLE OF CONTENTS

Item
1	Material fact dated April  8th, 2013.

MATERIAL FACT

Attached is a presentation containing the pro-forma quarterly financial data for the years 2011 and 2012, restated in order to provide a comparison between such years and 2013, when changes will take place in the way of reporting certain financial information.

Such restatement does not entail any alteration in the shareholders’ equity or the results of the Group in 2011 and 2012, except with respect to the adaptation to IAS 19 concerning actuarial profit and loss originating from remuneration paid to employees, which from 1st January 2013 should be recorded immediately against net worth (as explained in detail in note 1.b of the Auditors’ Report on the annual consolidated accounts of Banco Santander already published on 19th February).

The main changes occurring in the Group’s financial reporting in 2013 are the following:

• Adaptation to IAS 19.

• Contemplated sale of the Santander UK cards business previously acquired from GE.

• Integration of the Santander branch network with Banesto and Banif.

• Segregation of real estate activity in Spain.

• Incorporation into Global Banking & Markets of the wholesale banking business of Poland and Banesto, previously included in Commercial Banking.

Boadilla del Monte (Madrid), 8^th April 203

Banco Santander, S.A.—Domicilio Social: Paseo de Pereda, 9-12. 39004 SANTANDER—R. M. de Santander, Hoja 286, Folio 64, Libro 5º de Sociedades, Inscripción 1ª. C.I.F. A-39000013

2012 restated results

And balance sheet

8 April 2013

Agenda • Restated data* — Summary — Results — Balance Sheet (*) 2012 pro-forma quarterly financial data have been adjusted accordingly, for comparison purposes. FY 2011 pro-forma financial data has also been adjusted.

Changes to previously reported information 3 1 IAS 19 implementation, already announced Group’s financial statements Expected disposal of Santander UK card business formerly owned by GE: results are net and recorded in discontinued operations 2 Santander network + Banesto + Banif integration Geographic segments – Spain as a geographic segment reordered – Funding as in other units Segregation of real estate activity in Spain as a unit of Continental Europe 3 Annual adjustment of Global Banking & Markets (GBM) client portfolio Other adjustments Incorporation of Poland’s and Banesto’s wholesale banking business into GBM, among businesses previously reported in retail banking Corporate Activities

1 Changes in the Group’s financial statements 4 1.1 1.2 Disposal of Santander UK card IAS 19 implementation usiness formerly owned by GE As published in the Annual Report, IAS 19 requires that for periods beginning on or after 1 January 2013: - actuarial gains and losses are recognised immediately against shareholders’ equity (deferred recognition through the P&L, as it was done until now, is not applicable) This change means an estimated pro-forma impact of: Shareholders’ equity (Dec’12): -EUR 3,051 mill. Attributable profit (Dec’12): +EUR 90 mill. Due to the expected disposal of Santander UK card business formerly owned by GE: 2012 profits from this business have been eliminated from the various P&L lines and recorded, net, under discontinued operations Afecting the UK and Group results. No impact on attributable profit

Spain as a geographic segment Funding as in other units Spain(1) as a new principal geographic segment Aligning Spain with the other units, which have Including: access to markets to fund its net liquidity. The cost of liquidity is modified as follows: - Santander, Banesto and Banif branch networks - Global Banking & Markets Spain—Before: rates were applied to loans and - Asset Management Spain deposits operations - Insurance Spain - Now: the cost of Banco Santander senior debt - ALCO portfolio in Spain is applied to the difference between loans and deposits Summary P&L Volumes (FY 2012. EUR million) (Dec’12. EUR million) Impact on revenues Revenues 7,681 Total assets 328,746 (FY 2012) Expenses 3,823 Spain2 -EUR 425 mill. Net op. income 3,858 Net loans 178,426 Corporate Activities +EUR 425 mill. Provisions 2,473 Deposits 198,797 (including retail PBT 1,257 commercial paper) Attributable profit 862 (2) Impact already included in the summary P&L on the left (1) Excluding SCF Spain, reported under Santander Consumer Finance

2.2 Segregation of real estate 3 Other adjustments activity in Sp ain Breakdown of the unit, includes: Change in Global Banking & Markets mainly due to Global Relationship Model adjustment (60 new – loans from clients whose activity is mainly real estate development, and have a customers added) and integration of Poland’s and specially allocated management department Banesto’s business in the bank – stakes in real estate companies and – foreclosed assets Impact on GBM (FY 2012) Revenues EUR +473 mill. Attributable profit EUR +84 mill. December 2012 Loans EUR +18,764 mill. Total gross assets EUR 23,649 mill. Provisions -EUR 11,372 mill. Redefining Corporate Activities due to funding Total net assets* EUR 12,277 mill. allocation and transfer of real estate assets and their costs (already mentioned), as well as other reallocations of costs between businesses (mainly (*) Including: loans: EUR 7,298 mill.; foreclosed assets: EUR 3,675 Spain) mill., Metrovacesa stake: EUR 649 mill.; Sareb stake: EUR 654 mill.

Agenda — Restated data — Summary — Results — Balance Sheet

GRUPO SANTANDER. Income statement	8
EUR million

	2012			2011
Net interest income		29,923			28,883
Net fees		10,259			10,145
Gains (losses) on financial transactions		2,698			2,499
Other operating income		525			940
Dividends		423			394
Income from equity-accounted method		427			775
Other operating income/expenses		(324	)		(230	)
Gross income		43,406			42,466
Operating expenses		(19,983	)		(19,412	)
General administrative expenses		(17,801	)		(17,331	)
Personnel		(10,307	)		(10,136	)
Other general administrative expenses		(7,494	)		(7,196	)
Depreciation and amortisation		(2,182	)		(2,080	)
Net operating income		23,422			23,055
Net loan-loss provisions		(12,640	)		(9,826	)
Impairment losses on other assets		(853	)		(173	)
Other income		(1,449	)		(2,826	)
Ordinary profit before taxes		8,481			10,230
Tax on profit		(2,314	)		(2,479	)
Ordinary profit from continuing operations		6,167			7,751
Net profit from discontinued operations		70			14
Ordinary consolidated profit		6,236			7,766
Minority interests		895			766
Ordinary attributable profit to the Group		5,341			7,000
Net capital gains and provisions		(3,047	)		(1,670	)
Attributable profit to the Group		2,295			5,330

GRUPO SANTANDER. Quarterly income statement	9
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Net interest income		7,763			7,622			7,438			7,100
Net fees		2,612			2,556			2,566			2,526
Gains (losses) on financial transactions		797			675			643			583
Other operating income		114			270			67			75
Dividends		61			216			66			80
Income from equity-accounted method		136			120			84			87
Other operating income/expenses		(83	)		(66	)		(83	)		(93	)
Gross income		11,287			11,123			10,713			10,283
Operating expenses		(5,043	)		(4,934	)		(5,067	)		(4,939	)
General administrative expenses		(4,519	)		(4,422	)		(4,464	)		(4,396	)
Personnel		(2,634	)		(2,587	)		(2,608	)		(2,478	)
Other general administrative expenses		(1,885	)		(1,835	)		(1,856	)		(1,918	)
Depreciation and amortisation		(524	)		(512	)		(603	)		(543	)
Net operating income		6,244			6,188			5,646			5,344
Net loan-loss provisions		(3,118	)		(3,401	)		(2,987	)		(3,134	)
Impairment losses on other assets		(83	)		(97	)		(81	)		(592	)
Other income		(487	)		(381	)		(475	)		(105	)
Ordinary profit before taxes		2,556			2,309			2,103			1,512
Tax on profit		(720	)		(657	)		(662	)		(275	)
Ordinary profit from continuing operations		1,836			1,652			1,441			1,237
Net profit from discontinued operations		17			11			22			20
Ordinary consolidated profit		1,853			1,663			1,463			1,257
Minority interests		227			237			198			234
Ordinary attributable profit to the Group		1,627			1,427			1,264			1,024
Net capital gains and provisions		—			(1,304	)		(1,142	)		(601	)
Attributable profit to the Group		1,627			123			122			423

Operating areas	10
EUR million

	2012			2011
Income statement
Net interest income		31,766			30,155
Net fees		10,289			10,154
Gains (losses) on financial transactions		1,982			1,916
Other operating income*		375			764
Gross income		44,413			42,989
Operating expenses		(19,453	)		(18,803	)
General administrative expenses		(17,391	)		(16,830	)
Personnel		(10,204	)		(9,898	)
Other general administrative expenses		(7,187	)		(6,932	)
Depreciation and amortisation		(2,063	)		(1,974	)
Net operating income		24,960			24,186
Net loan-loss provisions		(12,555	)		(9,871	)
Other income		(1,746	)		(2,727	)
Ordinary profit before taxes		10,658			11,588
Tax on profit		(2,347	)		(2,589	)
Ordinary profit from continuing operations		8,311			8,999
Net profit from discontinued operations		70			14
Ordinary consolidated profit		8,381			9,014
Minority interests		914			764
Ordinary attributable profit to the Group		7,466			8,249
Net capital gains and provisions		(4,030	)		(1,248	)
Attributable profit to the Group		3,437			7,001

* Including dividends, income from equity-accounted method and other operating income/expenses

Operating areas	11
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		8,216			8,063			7,958			7,528
Net fees		2,625			2,559			2,575			2,531
Gains (losses) on financial transactions		698			449			453			382
Other operating income*		72			236			7			60
Gross income		11,612			11,307			10,993			10,501
Operating expenses		(4,872	)		(4,779	)		(4,918	)		(4,885	)
General administrative expenses		(4,377	)		(4,286	)		(4,368	)		(4,360	)
Personnel		(2,567	)		(2,528	)		(2,590	)		(2,518	)
Other general administrative expenses		(1,810	)		(1,758	)		(1,778	)		(1,841	)
Depreciation and amortisation		(494	)		(493	)		(550	)		(525	)
Net operating income		6,740			6,528			6,075			5,616
Net loan-loss provisions		(3,113	)		(3,405	)		(2,957	)		(3,080	)
Other income		(509	)		(496	)		(482	)		(258	)
Ordinary profit before taxes		3,118			2,627			2,636			2,277
Tax on profit		(723	)		(593	)		(630	)		(401	)
Ordinary profit from continuing operations		2,394			2,034			2,006			1,876
Net profit from discontinued operations		17			11			22			20
Ordinary consolidated profit		2,412			2,045			2,028			1,896
Minority interests		254			221			186			253
Ordinary attributable profit to the Group		2,158			1,823			1,841			1,643
Net capital gains and provisions		—			(1,986	)		(1,386	)		(657	)
Attributable profit to the Group		2,158			(163	)		455			986

* Including dividends, income from equity-accounted method and other operating income/expenses

Continental Europe	12
EUR million

	2012			2011
Income statement
Net interest income		8,854			7,976
Net fees		3,624			3,767
Gains (losses) on financial transactions		306			254
Other operating income*		183			412
Gross income		12,967			12,409
Operating expenses		(6,457	)		(6,395	)
General administrative expenses		(5,790	)		(5,805	)
Personnel		(3,498	)		(3,535	)
Other general administrative expenses		(2,292	)		(2,270	)
Depreciation and amortisation		(667	)		(590	)
Net operating income		6,510			6,014
Net loan-loss provisions		(4,104	)		(3,422	)
Other income		(575	)		(691	)
Ordinary profit before taxes		1,832			1,901
Tax on profit		(412	)		(410	)
Ordinary profit from continuing operations		1,420			1,491
Net profit from discontinued operations		(7	)		(24	)
Ordinary consolidated profit		1,413			1,466
Minority interests		48			48
Ordinary attributable profit to the Group		1,365			1,419
Net capital gains and provisions		(4,110	)		(1,248	)
Attributable profit to the Group		(2,745	)		170

* Including dividends, income from equity-accounted method and other operating income/expenses

Continental Europe	13
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		2,236			2,260			2,262			2,097
Net fees		921			952			896			855
Gains (losses) on financial transactions		282			(53	)		24			52
Other operating income*		32			173			(35	)		13
Gross income		3,470			3,332			3,147			3,018
Operating expenses		(1,618	)		(1,602	)		(1,625	)		(1,613	)
General administrative expenses		(1,455	)		(1,440	)		(1,455	)		(1,439	)
Personnel		(874	)		(877	)		(886	)		(861	)
Other general administrative expenses		(582	)		(563	)		(570	)		(577	)
Depreciation and amortisation		(162	)		(162	)		(169	)		(174	)
Net operating income		1,853			1,730			1,522			1,405
Net loan-loss provisions		(1,095	)		(1,087	)		(866	)		(1,056	)
Other income		(179	)		(175	)		(73	)		(147	)
Ordinary profit before taxes		579			469			583			202
Tax on profit		(144	)		(101	)		(152	)		(16	)
Ordinary profit from continuing operations		435			369			431			186
Net profit from discontinued operations		1			(4	)		1			(5	)
Ordinary consolidated profit		436			365			432			181
Minority interests		14			13			13			8
Ordinary attributable profit to the Group		421			351			419			173
Net capital gains and provisions		—			(1,986	)		(1,467	)		(657	)
Attributable profit to the Group		421			(1,635	)		(1,048	)		(484	)

* Including dividends, income from equity-accounted method and other operating income/expenses

Spain	14
EUR million

	2012			2011
Income statement
Net interest income		5,168			4,440
Net fees		2,049			2,174
Gains (losses) on financial transactions		216			208
Other operating income*		248			370
Gross income		7,681			7,192
Operating expenses		(3,823	)		(3,890	)
General administrative expenses		(3,457	)		(3,543	)
Personnel		(2,208	)		(2,310	)
Other general administrative expenses		(1,249	)		(1,233	)
Depreciation and amortisation		(366	)		(346	)
Net operating income		3,858			3,302
Net loan-loss provisions		(2,473	)		(1,861	)
Other income		(128	)		(83	)
Profit before taxes		1,257			1,358
Tax on profit		(393	)		(421	)
Profit from continuing operations		864			937
Net profit from discontinued operations		—			—
Consolidated profit		864			937
Minority interests		2			8
Attributable profit to the Group		862			929

* Including dividends, income from equity-accounted method and other operating income/expenses

Spain	15
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		1,297			1,347			1,337			1,187
Net fees		510			534			504			502
Gains (losses) on financial transactions		203			(75	)		68			19
Other operating income*		32			156			10			50
Gross income		2,043			1,961			1,919			1,758
Operating expenses		(969	)		(954	)		(963	)		(937	)
General administrative expenses		(877	)		(863	)		(869	)		(848	)
Personnel		(559	)		(555	)		(559	)		(534	)
Other general administrative expenses		(318	)		(308	)		(309	)		(314	)
Depreciation and amortisation		(92	)		(91	)		(94	)		(88	)
Net operating income		1,074			1,008			956			821
Net loan-loss provisions		(724	)		(670	)		(466	)		(613	)
Other income		(55	)		(46	)		7			(34	)
Profit before taxes		295			291			496			175
Tax on profit		(91	)		(90	)		(153	)		(60	)
Profit from continuing operations		204			202			343			115
Net profit from discontinued operations		—			—			—			—
Consolidated profit		204			202			343			115
Minority interests		2			0			1			(1	)
Attributable profit to the Group		202			201			342			116

* Including dividends, income from equity-accounted method and other operating income/expenses

Portugal	16
EUR million

	2012			2011
Income statement
Net interest income		570			592
Net fees		328			345
Gains (losses) on financial transactions		109			14
Other operating income*		30			21
Gross income		1,037			972
Operating expenses		(507	)		(532	)
General administrative expenses		(425	)		(452	)
Personnel		(306	)		(321	)
Other general administrative expenses		(120	)		(131	)
Depreciation and amortisation		(81	)		(80	)
Net operating income		531			440
Net loan-loss provisions		(393	)		(206	)
Other income		(11	)		(50	)
Profit before taxes		127			184
Tax on profit		(5	)		(12	)
Profit from continuing operations		122			172
Net profit from discontinued operations		—			—
Consolidated profit		122			172
Minority interests		0			0
Attributable profit to the Group		122			172

* Including dividends, income from equity-accounted method and other operating income/expenses

Portugal	17
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		147			152			147			122
Net fees		90			91			77			70
Gains (losses) on financial transactions		70			7			32			(0	)
Other operating income*		10			17			1			2
Gross income		318			267			258			195
Operating expenses		(126	)		(126	)		(126	)		(128	)
General administrative expenses		(106	)		(106	)		(106	)		(107	)
Personnel		(76	)		(76	)		(76	)		(77	)
Other general administrative expenses		(30	)		(29	)		(30	)		(31	)
Depreciation and amortisation		(20	)		(20	)		(20	)		(21	)
Net operating income		191			141			132			67
Net loan-loss provisions		(131	)		(91	)		(106	)		(65	)
Other income		(16	)		(5	)		6			4
Profit before taxes		44			45			31			7
Tax on profit		(12	)		(7	)		(5	)		20
Profit from continuing operations		32			38			26			26
Net profit from discontinued operations		—			—			—			—
Consolidated profit		32			38			26			26
Minority interests		(0	)		0			0			(0	)
Attributable profit to the Group		32			38			26			26

* Including dividends, income from equity-accounted method and other operating income/expenses

Poland	18
EUR million

	2012			2011
Income statement
Net interest income		541			371
Net fees		331			248
Gains (losses) on financial transactions		79			58
Other operating income*		16			13
Gross income		967			690
Operating expenses		(425	)		(325	)
General administrative expenses		(391	)		(299	)
Personnel		(234	)		(180	)
Other general administrative expenses		(158	)		(119	)
Depreciation and amortisation		(34	)		(26	)
Net operating income		542			365
Net loan-loss provisions		(112	)		(60	)
Other income		(1	)		(3	)
Profit before taxes		429			302
Tax on profit		(87	)		(62	)
Profit from continuing operations		342			239
Net profit from discontinued operations		—			—
Consolidated profit		342			239
Minority interests		13			8
Attributable profit to the Group		329			232

* Including dividends, income from equity-accounted method and other operating income/expenses

Poland	19
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		129			134			139			140
Net fees		78			80			84			89
Gains (losses) on financial transactions		10			16			13			41
Other operating income*		1			13			1			0
Gross income		218			243			237			270
Operating expenses		(105	)		(104	)		(107	)		(110	)
General administrative expenses		(96	)		(96	)		(98	)		(102	)
Personnel		(57	)		(57	)		(57	)		(62	)
Other general administrative expenses		(39	)		(39	)		(40	)		(40	)
Depreciation and amortisation		(9	)		(8	)		(9	)		(8	)
Net operating income		113			139			130			160
Net loan-loss provisions		(20	)		(32	)		(27	)		(33	)
Other income		2			(0	)		0			(3	)
Profit before taxes		95			106			103			124
Tax on profit		(21	)		(20	)		(21	)		(26	)
Profit from continuing operations		75			86			82			99
Net profit from discontinued operations		—			—			—			—
Consolidated profit		75			86			82			99
Minority interests		2			3			3			5
Attributable profit to the Group		73			84			79			94

* Including dividends, income from equity-accounted method and other operating income/expenses

Poland	20
PLN million

	2012			2011
Income statement
Net interest income		2,263			1,526
Net fees		1,385			1,018
Gains (losses) on financial transactions		332			239
Other operating income*		66			54
Gross income		4,045			2,836
Operating expenses		(1,779	)		(1,337	)
General administrative expenses		(1,636	)		(1,229	)
Personnel		(977	)		(740	)
Other general administrative expenses		(660	)		(489	)
Depreciation and amortisation		(143	)		(108	)
Net operating income		2,266			1,499
Net loan-loss provisions		(470	)		(246	)
Other income		(3	)		(12	)
Profit before taxes		1,793			1,241
Tax on profit		(364	)		(256	)
Profit from continuing operations		1,429			984
Net profit from discontinued operations		—			—
Consolidated profit		1,429			984
Minority interests		52			32
Attributable profit to the Group		1,376			952

* Including dividends, income from equity-accounted method and other operating income/expenses

Poland	21
PLN million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		546			569			573			575
Net fees		330			341			349			365
Gains (losses) on financial transactions		41			66			53			171
Other operating income*		5			55			4			1
Gross income		923			1,032			979			1,111
Operating expenses		(443	)		(442	)		(441	)		(453	)
General administrative expenses		(406	)		(408	)		(404	)		(418	)
Personnel		(242	)		(242	)		(237	)		(255	)
Other general administrative expenses		(164	)		(166	)		(167	)		(163	)
Depreciation and amortisation		(37	)		(35	)		(36	)		(35	)
Net operating income		480			589			538			659
Net loan-loss provisions		(85	)		(137	)		(114	)		(134	)
Other income		8			(0	)		1			(13	)
Profit before taxes		403			452			426			512
Tax on profit		(87	)		(84	)		(87	)		(105	)
Profit from continuing operations		316			368			339			406
Net profit from discontinued operations		—			—			—			—
Consolidated profit		316			368			339			406
Minority interests		9			11			12			20
Attributable profit to the Group		307			356			327			387

* Including dividends, income from equity-accounted method and other operating income/expenses

Santander Consumer Finance	22
EUR million

	2012			2011
Income statement
Net interest income		2,389			2,372
Net fees		777			851
Gains (losses) on financial transactions		(15	)		(13	)
Other operating income*		(10	)		3
Gross income		3,141			3,213
Operating expenses		(1,381	)		(1,331	)
General administrative expenses		(1,216	)		(1,210	)
Personnel		(624	)		(591	)
Other general administrative expenses		(592	)		(619	)
Depreciation and amortisation		(166	)		(121	)
Net operating income		1,760			1,882
Net loan-loss provisions		(753	)		(853	)
Other income		(40	)		(139	)
Profit before taxes		967			890
Tax on profit		(201	)		(171	)
Profit from continuing operations		765			719
Net profit from discontinued operations		(7	)		(24	)
Consolidated profit		759			694
Minority interests		34			32
Attributable profit to the Group		724			663

* Including dividends, income from equity-accounted method and other operating income/expenses

Santander Consumer Finance	23
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		611			580			594			604
Net fees		204			198			196			180
Gains (losses) on financial transactions		(5	)		2			(8	)		(4	)
Other operating income*		0			1			(2	)		(9	)
Gross income		810			782			780			770
Operating expenses		(338	)		(337	)		(347	)		(360	)
General administrative expenses		(303	)		(300	)		(305	)		(308	)
Personnel		(150	)		(156	)		(159	)		(159	)
Other general administrative expenses		(153	)		(144	)		(146	)		(149	)
Depreciation and amortisation		(35	)		(37	)		(42	)		(52	)
Net operating income		472			445			433			410
Net loan-loss provisions		(176	)		(199	)		(174	)		(204	)
Other income		(18	)		(6	)		(17	)		1
Profit before taxes		278			240			242			207
Tax on profit		(62	)		(50	)		(53	)		(35	)
Profit from continuing operations		215			190			189			172
Net profit from discontinued operations		1			(4	)		1			(5	)
Consolidated profit		216			186			190			167
Minority interests		10			10			9			5
Attributable profit to the Group		206			176			181			162

* Including dividends, income from equity-accounted method and other operating income/expenses

Spain’s run-off real estate	24
EUR million

	2012			2011
Income statement
Net interest income		74			89
Net fees		41			57
Gains (losses) on financial transactions		5			4
Other operating income*		(103	)		1
Gross income		17			151
Operating expenses		(193	)		(188	)
General administrative expenses		(184	)		(179	)
Personnel		(45	)		(45	)
Other general administrative expenses		(139	)		(134	)
Depreciation and amortisation		(8	)		(8	)
Net operating income		(176	)		(36	)
Net loan-loss provisions		(371	)		(440	)
Other income		(395	)		(421	)
Ordinary profit before taxes		(941	)		(897	)
Tax on profit		282			269
Ordinary profit from continuing operations		(659	)		(628	)
Net profit from discontinued operations		—			—
Ordinary consolidated profit		(659	)		(628	)
Minority interests		—			—
Ordinary attributable profit to the Group		(659	)		(628	)
Net capital gains and provisions		(4,110	)		(1,248	)
Attributable profit to the Group		(4,769	)		(1,876	)

* Including dividends, income from equity-accounted method and other operating income/expenses

Spain’s run-off real estate	25
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		23			14			18			20
Net fees		12			12			8			9
Gains (losses) on financial transactions		1			2			1			0
Other operating income*		(13	)		(13	)		(46	)		(30	)
Gross income		23			14			(18	)		(1	)
Operating expenses		(48	)		(48	)		(48	)		(48	)
General administrative expenses		(46	)		(46	)		(46	)		(46	)
Personnel		(11	)		(11	)		(11	)		(11	)
Other general administrative expenses		(35	)		(35	)		(35	)		(35	)
Depreciation and amortisation		(2	)		(2	)		(2	)		(2	)
Net operating income		(25	)		(34	)		(67	)		(49	)
Net loan-loss provisions		(43	)		(93	)		(97	)		(136	)
Other income		(92	)		(118	)		(69	)		(116	)
Ordinary profit before taxes		(161	)		(246	)		(233	)		(302	)
Tax on profit		48			74			70			91
Ordinary profit from continuing operations		(113	)		(172	)		(163	)		(211	)
Net profit from discontinued operations		—			—			—			—
Ordinary consolidated profit		(113	)		(172	)		(163	)		(211	)
Minority interests		—			—			—			—
Ordinary attributable profit to the Group		(113	)		(172	)		(163	)		(211	)
Net capital gains and provisions		—			(1,986	)		(1,467	)		(657	)
Attributable profit to the Group		(113	)		(2,158	)		(1,630	)		(869	)

* Including dividends, income from equity-accounted method and other operating income/expenses

United Kingdom	26
EUR million

	2012			2011
Income statement
Net interest income		3,336			4,128
Net fees		1,190			1,016
Gains (losses) on financial transactions		361			405
Other operating income*		20			29
Gross income		4,906			5,578
Operating expenses		(2,690	)		(2,475	)
General administrative expenses		(2,311	)		(2,131	)
Personnel		(1,492	)		(1,407	)
Other general administrative expenses		(819	)		(724	)
Depreciation and amortisation		(379	)		(343	)
Net operating income		2,217			3,104
Net loan-loss provisions		(806	)		(559	)
Other income		(167	)		(955	)
Ordinary profit before taxes		1,244			1,590
Tax on profit		(286	)		(424	)
Ordinary profit from continuing operations		958			1,166
Net profit from discontinued operations		77			39
Ordinary consolidated profit		1,034			1,205
Minority interests		0			0
Ordinary attributable profit to the Group		1,034			1,205
Net capital gains and provisions		81			—
Attributable profit to the Group		1,115			1,205

* Including dividends, income from equity-accounted method and other operating income/expenses

United Kingdom	27
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		901			821			818			796
Net fees		282			290			300			318
Gains (losses) on financial transactions		111			125			69			55
Other operating income*		9			6			0			4
Gross income		1,303			1,243			1,187			1,174
Operating expenses		(662	)		(688	)		(691	)		(649	)
General administrative expenses		(569	)		(599	)		(577	)		(566	)
Personnel		(364	)		(375	)		(392	)		(361	)
Other general administrative expenses		(205	)		(224	)		(185	)		(205	)
Depreciation and amortisation		(93	)		(89	)		(114	)		(84	)
Net operating income		641			555			496			525
Net loan-loss provisions		(206	)		(214	)		(187	)		(200	)
Other income		(63	)		(39	)		(31	)		(33	)
Ordinary profit before taxes		372			302			278			292
Tax on profit		(98	)		(71	)		(57	)		(61	)
Ordinary profit from continuing operations		275			231			221			231
Net profit from discontinued operations		17			15			20			25
Ordinary consolidated profit		291			246			242			256
Minority interests		0			0			0			0
Ordinary attributable profit to the Group		291			246			242			256
Net capital gains and provisions		—			—			81			—
Attributable profit to the Group		291			246			322			256

* Including dividends, income from equity-accounted method and other operating income/expenses

United Kingdom	28
£ million

	2012			2011
Income statement
Net interest income		2,704			3,581
Net fees		965			881
Gains (losses) on financial transactions		292			351
Other operating income*		16			25
Gross income		3,977			4,839
Operating expenses		(2,180	)		(2,147	)
General administrative expenses		(1,873	)		(1,849	)
Personnel		(1,210	)		(1,221	)
Other general administrative expenses		(663	)		(628	)
Depreciation and amortisation		(307	)		(298	)
Net operating income		1,797			2,692
Net loan-loss provisions		(654	)		(485	)
Other income		(135	)		(828	)
Ordinary profit before taxes		1,008			1,379
Tax on profit		(232	)		(368	)
Ordinary profit from continuing operations		776			1,011
Net profit from discontinued operations		62			34
Ordinary consolidated profit		838			1,045
Minority interests		0			0
Ordinary attributable profit to the Group		838			1,045
Net capital gains and provisions		65			—
Attributable profit to the Group		904			1,045

* Including dividends, income from equity-accounted method and other operating income/expenses

United Kingdom	29
£ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		752			664			645			643
Net fees		236			235			237			257
Gains (losses) on financial transactions		93			102			54			44
Other operating income*		7			5			0			4
Gross income		1,088			1,006			936			947
Operating expenses		(552	)		(558	)		(546	)		(524	)
General administrative expenses		(475	)		(485	)		(456	)		(457	)
Personnel		(304	)		(304	)		(310	)		(291	)
Other general administrative expenses		(171	)		(181	)		(146	)		(165	)
Depreciation and amortisation		(77	)		(72	)		(90	)		(67	)
Net operating income		535			448			390			423
Net loan-loss provisions		(172	)		(173	)		(147	)		(161	)
Other income		(53	)		(32	)		(24	)		(27	)
Ordinary profit before taxes		311			244			218			236
Tax on profit		(81	)		(57	)		(44	)		(49	)
Ordinary profit from continuing operations		229			186			174			187
Net profit from discontinued operations		14			12			16			20
Ordinary consolidated profit		243			198			190			207
Minority interests		0			0			0			0
Ordinary attributable profit to the Group		243			198			190			207
Net capital gains and provisions		—			—			65			0
Attributable profit to the Group		243			198			256			207

* Including dividends, income from equity-accounted method and other operating income/expenses

Latin America	30
EUR million

	2012			2011
Income statement
Net interest income		17,881			16,349
Net fees		5,097			4,992
Gains (losses) on financial transactions		1,071			1,067
Other operating income*		(115	)		(144	)
Gross income		23,934			22,265
Operating expenses		(9,124	)		(8,928	)
General administrative expenses		(8,253	)		(8,003	)
Personnel		(4,643	)		(4,473	)
Other general administrative expenses		(3,611	)		(3,529	)
Depreciation and amortisation		(871	)		(926	)
Net operating income		14,811			13,336
Net loan-loss provisions		(7,380	)		(5,447	)
Other income		(818	)		(1,020	)
Profit before taxes		6,612			6,869
Tax on profit		(1,484	)		(1,531	)
Profit from continuing operations		5,128			5,338
Net profit from discontinued operations		—			—
Consolidated profit		5,128			5,338
Minority interests		866			717
Attributable profit to the Group		4,262			4,622

* Including dividends, income from equity-accounted method and other operating income/expenses

Latin America	31
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		4,650			4,554			4,449			4,227
Net fees		1,327			1,219			1,285			1,266
Gains (losses) on financial transactions		247			298			309			217
Other operating income*		(49	)		(17	)		(28	)		(21	)
Gross income		6,175			6,055			6,016			5,689
Operating expenses		(2,314	)		(2,192	)		(2,298	)		(2,320	)
General administrative expenses		(2,104	)		(1,986	)		(2,072	)		(2,090	)
Personnel		(1,190	)		(1,136	)		(1,166	)		(1,150	)
Other general administrative expenses		(914	)		(850	)		(907	)		(940	)
Depreciation and amortisation		(209	)		(205	)		(226	)		(230	)
Net operating income		3,861			3,863			3,717			3,369
Net loan-loss provisions		(1,742	)		(2,026	)		(1,851	)		(1,762	)
Other income		(248	)		(255	)		(236	)		(79	)
Profit before taxes		1,872			1,582			1,630			1,528
Tax on profit		(425	)		(362	)		(402	)		(295	)
Profit from continuing operations		1,447			1,220			1,228			1,233
Net profit from discontinued operations		—			0			(0	)		—
Consolidated profit		1,447			1,220			1,228			1,233
Minority interests		239			208			173			245
Attributable profit to the Group		1,207			1,012			1,055			988

* Including dividends, income from equity-accounted method and other operating income/expenses

Latin America	32
US$ million

	2012			2011
Income statement
Net interest income		22,962			22,730
Net fees		6,546			6,941
Gains (losses) on financial transactions		1,376			1,484
Other operating income*		(147	)		(200	)
Gross income		30,736			30,955
Operating expenses		(11,717	)		(12,413	)
General administrative expenses		(10,598	)		(11,126	)
Personnel		(5,962	)		(6,220	)
Other general administrative expenses		(4,637	)		(4,907	)
Depreciation and amortisation		(1,118	)		(1,287	)
Net operating income		19,020			18,542
Net loan-loss provisions		(9,478	)		(7,574	)
Other income		(1,051	)		(1,418	)
Profit before taxes		8,491			9,551
Tax on profit		(1,906	)		(2,129	)
Profit from continuing operations		6,585			7,422
Net profit from discontinued operations		—			—
Consolidated profit		6,585			7,422
Minority interests		1,112			996
Attributable profit to the Group		5,473			6,426

* Including dividends, income from equity-accounted method and other operating income/expenses

Latin America	33
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		6,094			5,833			5,548			5,486
Net fees		1,739			1,561			1,604			1,642
Gains (losses) on financial transactions		324			383			387			282
Other operating income*		(64	)		(21	)		(35	)		(28	)
Gross income		8,092			7,756			7,504			7,383
Operating expenses		(3,032	)		(2,807	)		(2,870	)		(3,008	)
General administrative expenses		(2,758	)		(2,543	)		(2,587	)		(2,710	)
Personnel		(1,560	)		(1,455	)		(1,455	)		(1,492	)
Other general administrative expenses		(1,198	)		(1,089	)		(1,132	)		(1,218	)
Depreciation and amortisation		(274	)		(263	)		(282	)		(298	)
Net operating income		5,060			4,949			4,635			4,375
Net loan-loss provisions		(2,282	)		(2,600	)		(2,309	)		(2,286	)
Other income		(325	)		(327	)		(294	)		(105	)
Profit before taxes		2,453			2,023			2,031			1,984
Tax on profit		(557	)		(464	)		(502	)		(384	)
Profit from continuing operations		1,896			1,560			1,529			1,600
Net profit from discontinued operations		—			0			(0	)		—
Consolidated profit		1,896			1,560			1,529			1,600
Minority interests		314			266			215			317
Attributable profit to the Group		1,582			1,293			1,314			1,283

* Including dividends, income from equity-accounted method and other operating income/expenses

Brazil	34
EUR million

	2012			2011
Income statement
Net interest income		12,746			11,980
Net fees		3,137			3,253
Gains (losses) on financial transactions		716			757
Other operating income*		(79	)		(177	)
Gross income		16,520			15,813
Operating expenses		(5,869	)		(5,987	)
General administrative expenses		(5,296	)		(5,340	)
Personnel		(2,946	)		(2,941	)
Other general administrative expenses		(2,351	)		(2,399	)
Depreciation and amortisation		(572	)		(647	)
Net operating income		10,651			9,826
Net loan-loss provisions		(6,124	)		(4,508	)
Other income		(811	)		(1,093	)
Profit before taxes		3,716			4,226
Tax on profit		(937	)		(1,116	)
Profit from continuing operations		2,779			3,110
Net profit from discontinued operations		—			—
Consolidated profit		2,779			3,110
Minority interests		591			525
Attributable profit to the Group		2,188			2,586

* Including dividends, income from equity-accounted method and other operating income/expenses

Brazil	35
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		3,376			3,312			3,178			2,880
Net fees		848			744			780			765
Gains (losses) on financial transactions		170			223			203			120
Other operating income*		(41	)		(16	)		(17	)		(5	)
Gross income		4,353			4,263			4,143			3,760
Operating expenses		(1,537	)		(1,413	)		(1,465	)		(1,454	)
General administrative expenses		(1,401	)		(1,281	)		(1,314	)		(1,301	)
Personnel		(781	)		(712	)		(734	)		(719	)
Other general administrative expenses		(620	)		(569	)		(580	)		(582	)
Depreciation and amortisation		(136	)		(132	)		(151	)		(153	)
Net operating income		2,816			2,851			2,678			2,306
Net loan-loss provisions		(1,490	)		(1,735	)		(1,505	)		(1,394	)
Other income		(222	)		(246	)		(241	)		(102	)
Profit before taxes		1,104			870			933			810
Tax on profit		(283	)		(222	)		(269	)		(164	)
Profit from continuing operations		821			648			664			646
Net profit from discontinued operations		—			—			—			—
Consolidated profit		821			648			664			646
Minority interests		179			150			133			129
Attributable profit to the Group		641			498			531			518

* Including dividends, income from equity-accounted method and other operating income/expenses

Brazil	36
US$ million

	2012			2011
Income statement
Net interest income		16,368			16,656
Net fees		4,029			4,523
Gains (losses) on financial transactions		919			1,052
Other operating income*		(102	)		(246	)
Gross income		21,214			21,985
Operating expenses		(7,536	)		(8,324	)
General administrative expenses		(6,802	)		(7,425	)
Personnel		(3,783	)		(4,089	)
Other general administrative expenses		(3,019	)		(3,335	)
Depreciation and amortisation		(735	)		(899	)
Net operating income		13,678			13,662
Net loan-loss provisions		(7,865	)		(6,267	)
Other income		(1,041	)		(1,519	)
Profit before taxes		4,772			5,876
Tax on profit		(1,203	)		(1,551	)
Profit from continuing operations		3,569			4,325
Net profit from discontinued operations		—			—
Consolidated profit		3,569			4,325
Minority interests		759			729
Attributable profit to the Group		2,810			3,595

* Including dividends, income from equity-accounted method and other operating income/expenses

Brazil	37
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		4,424			4,243			3,961			3,740
Net fees		1,112			952			973			993
Gains (losses) on financial transactions		222			287			253			157
Other operating income*		(53	)		(20	)		(21	)		(7	)
Gross income		5,705			5,461			5,165			4,883
Operating expenses		(2,014	)		(1,808	)		(1,828	)		(1,886	)
General administrative expenses		(1,836	)		(1,639	)		(1,639	)		(1,687	)
Personnel		(1,023	)		(911	)		(916	)		(932	)
Other general administrative expenses		(813	)		(728	)		(723	)		(755	)
Depreciation and amortisation		(178	)		(169	)		(189	)		(199	)
Net operating income		3,691			3,653			3,337			2,997
Net loan-loss provisions		(1,953	)		(2,227	)		(1,874	)		(1,811	)
Other income		(291	)		(316	)		(300	)		(134	)
Profit before taxes		1,446			1,111			1,162			1,052
Tax on profit		(371	)		(283	)		(336	)		(214	)
Profit from continuing operations		1,076			828			826			839
Net profit from discontinued operations		—			—			—			—
Consolidated profit		1,076			828			826			839
Minority interests		235			191			165			167
Attributable profit to the Group		840			637			662			672

* Including dividends, income from equity-accounted method and other operating income/expenses

Brazil	38
R$ million

	2012			2011
Income statement
Net interest income		31,879			27,846
Net fees		7,847			7,562
Gains (losses) on financial transactions		1,790			1,759
Other operating income*		(198	)		(411	)
Gross income		41,318			36,755
Operating expenses		(14,678	)		(13,915	)
General administrative expenses		(13,247	)		(12,412	)
Personnel		(7,368	)		(6,836	)
Other general administrative expenses		(5,880	)		(5,576	)
Depreciation and amortisation		(1,431	)		(1,503	)
Net operating income		26,640			22,840
Net loan-loss provisions		(15,318	)		(10,477	)
Other income		(2,028	)		(2,540	)
Profit before taxes		9,295			9,823
Tax on profit		(2,344	)		(2,593	)
Profit from continuing operations		6,951			7,230
Net profit from discontinued operations		—			—
Consolidated profit		6,951			7,230
Minority interests		1,477			1,219
Attributable profit to the Group		5,474			6,011

* Including dividends, income from equity-accounted method and other operating income/expenses

Brazil	39
R$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		7,817			8,293			8,060			7,710
Net fees		1,964			1,871			1,976			2,036
Gains (losses) on financial transactions		393			554			512			331
Other operating income*		(94	)		(42	)		(45	)		(16	)
Gross income		10,080			10,675			10,502			10,061
Operating expenses		(3,559	)		(3,546	)		(3,710	)		(3,864	)
General administrative expenses		(3,244	)		(3,216	)		(3,328	)		(3,459	)
Personnel		(1,808	)		(1,788	)		(1,860	)		(1,912	)
Other general administrative expenses		(1,436	)		(1,428	)		(1,469	)		(1,547	)
Depreciation and amortisation		(314	)		(330	)		(382	)		(405	)
Net operating income		6,521			7,130			6,792			6,197
Net loan-loss provisions		(3,450	)		(4,318	)		(3,818	)		(3,731	)
Other income		(515	)		(613	)		(608	)		(291	)
Profit before taxes		2,556			2,198			2,366			2,175
Tax on profit		(655	)		(560	)		(679	)		(449	)
Profit from continuing operations		1,901			1,638			1,687			1,726
Net profit from discontinued operations		—			—			—			—
Consolidated profit		1,901			1,638			1,687			1,726
Minority interests		416			377			339			345
Attributable profit to the Group		1,485			1,260			1,348			1,381

* Including dividends, income from equity-accounted method and other operating income/expenses

Mexico	40
EUR million

	2012			2011
Income statement
Net interest income		2,007			1,664
Net fees		750			603
Gains (losses) on financial transactions		105			98
Other operating income*		(48	)		(8	)
Gross income		2,814			2,357
Operating expenses		(1,128	)		(998	)
General administrative expenses		(1,015	)		(889	)
Personnel		(535	)		(469	)
Other general administrative expenses		(480	)		(420	)
Depreciation and amortisation		(113	)		(108	)
Net operating income		1,686			1,360
Net loan-loss provisions		(466	)		(337	)
Other income		55			33
Profit before taxes		1,275			1,056
Tax on profit		(207	)		(125	)
Profit from continuing operations		1,068			931
Net profit from discontinued operations		—			—
Consolidated profit		1,068			931
Minority interests		59			2
Attributable profit to the Group		1,009			929

* Including dividends, income from equity-accounted method and other operating income/expenses

Mexico	41
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		477			481			523			526
Net fees		180			164			200			207
Gains (losses) on financial transactions		31			4			33			36
Other operating income*		(10	)		(3	)		(14	)		(21	)
Gross income		677			646			742			749
Operating expenses		(251	)		(251	)		(296	)		(330	)
General administrative expenses		(221	)		(222	)		(269	)		(303	)
Personnel		(128	)		(128	)		(137	)		(142	)
Other general administrative expenses		(94	)		(94	)		(132	)		(160	)
Depreciation and amortisation		(30	)		(29	)		(27	)		(28	)
Net operating income		426			395			446			419
Net loan-loss provisions		(78	)		(101	)		(129	)		(158	)
Other income		(2	)		29			6			22
Profit before taxes		346			324			323			283
Tax on profit		(51	)		(65	)		(48	)		(43	)
Profit from continuing operations		295			259			275			240
Net profit from discontinued operations		—			—			—			—
Consolidated profit		295			259			275			240
Minority interests		0			0			0			58
Attributable profit to the Group		294			259			274			181

* Including dividends, income from equity-accounted method and other operating income/expenses

Mexico	42
US$ million

	2012			2011
Income statement
Net interest income		2,577			2,314
Net fees		964			839
Gains (losses) on financial transactions		135			136
Other operating income*		(62	)		(11	)
Gross income		3,613			3,278
Operating expenses		(1,449	)		(1,387	)
General administrative expenses		(1,303	)		(1,236	)
Personnel		(687	)		(653	)
Other general administrative expenses		(617	)		(584	)
Depreciation and amortisation		(145	)		(151	)
Net operating income		2,165			1,890
Net loan-loss provisions		(599	)		(469	)
Other income		71			46
Profit before taxes		1,637			1,468
Tax on profit		(266	)		(174	)
Profit from continuing operations		1,371			1,294
Net profit from discontinued operations		—			—
Consolidated profit		1,371			1,294
Minority interests		76			2
Attributable profit to the Group		1,295			1,292

* Including dividends, income from equity-accounted method and other operating income/expenses

Mexico	43
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		625			616			654			682
Net fees		235			210			250			268
Gains (losses) on financial transactions		41			5			42			47
Other operating income*		(14	)		(4	)		(17	)		(26	)
Gross income		887			827			929			971
Operating expenses		(329	)		(321	)		(371	)		(428	)
General administrative expenses		(290	)		(284	)		(337	)		(392	)
Personnel		(167	)		(164	)		(171	)		(185	)
Other general administrative expenses		(123	)		(121	)		(166	)		(207	)
Depreciation and amortisation		(39	)		(37	)		(34	)		(36	)
Net operating income		558			506			558			543
Net loan-loss provisions		(102	)		(130	)		(163	)		(204	)
Other income		(3	)		38			7			28
Profit before taxes		454			414			402			367
Tax on profit		(67	)		(83	)		(60	)		(56	)
Profit from continuing operations		386			331			343			311
Net profit from discontinued operations		—			—			—			—
Consolidated profit		386			331			343			311
Minority interests		1			0			0			75
Attributable profit to the Group		386			331			342			237

* Including dividends, income from equity-accounted method and other operating income/expenses

Mexico	44
Million pesos

	2012			2011
Income statement
Net interest income		33,899			28,710
Net fees		12,678			10,406
Gains (losses) on financial transactions		1,772			1,692
Other operating income*		(813	)		(136	)
Gross income		47,536			40,672
Operating expenses		(19,057	)		(17,213	)
General administrative expenses		(17,143	)		(15,342	)
Personnel		(9,031	)		(8,100	)
Other general administrative expenses		(8,111	)		(7,242	)
Depreciation and amortisation		(1,914	)		(1,871	)
Net operating income		28,480			23,459
Net loan-loss provisions		(7,875	)		(5,819	)
Other income		932			574
Profit before taxes		21,537			18,214
Tax on profit		(3,497	)		(2,156	)
Profit from continuing operations		18,040			16,058
Net profit from discontinued operations		—			—
Consolidated profit		18,040			16,058
Minority interests		1,000			29
Attributable profit to the Group		17,040			16,029

* Including dividends, income from equity-accounted method and other operating income/expenses

Mexico	45
Million pesos

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		8,113			8,334			8,613			8,839
Net fees		3,056			2,852			3,300			3,470
Gains (losses) on financial transactions		526			75			558			613
Other operating income*		(179	)		(59	)		(230	)		(346	)
Gross income		11,517			11,202			12,241			12,577
Operating expenses		(4,269	)		(4,344	)		(4,890	)		(5,553	)
General administrative expenses		(3,766	)		(3,847	)		(4,445	)		(5,085	)
Personnel		(2,173	)		(2,214	)		(2,252	)		(2,392	)
Other general administrative expenses		(1,593	)		(1,633	)		(2,192	)		(2,693	)
Depreciation and amortisation		(503	)		(498	)		(446	)		(467	)
Net operating income		7,248			6,857			7,350			7,024
Net loan-loss provisions		(1,327	)		(1,747	)		(2,145	)		(2,656	)
Other income		(34	)		504			93			369
Profit before taxes		5,888			5,614			5,298			4,736
Tax on profit		(874	)		(1,116	)		(786	)		(721	)
Profit from continuing operations		5,014			4,498			4,512			4,016
Net profit from discontinued operations		—			—			—			—
Consolidated profit		5,014			4,498			4,512			4,016
Minority interests		7			6			6			980
Attributable profit to the Group		5,007			4,492			4,506			3,035

* Including dividends, income from equity-accounted method and other operating income/expenses

Chile	46
EUR million

	2012			2011
Income statement
Net interest income		1,727			1,518
Net fees		447			422
Gains (losses) on financial transactions		124			79
Other operating income*		9			41
Gross income		2,307			2,060
Operating expenses		(934	)		(819	)
General administrative expenses		(833	)		(726	)
Personnel		(522	)		(459	)
Other general administrative expenses		(311	)		(267	)
Depreciation and amortisation		(101	)		(93	)
Net operating income		1,373			1,241
Net loan-loss provisions		(573	)		(380	)
Other income		5			40
Profit before taxes		805			901
Tax on profit		(101	)		(111	)
Profit from continuing operations		704			790
Net profit from discontinued operations		—			—
Consolidated profit		704			790
Minority interests		214			187
Attributable profit to the Group		490			603

* Including dividends, income from equity-accounted method and other operating income/expenses

Chile	47
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		432			415			408			473
Net fees		111			112			115			109
Gains (losses) on financial transactions		16			41			39			27
Other operating income*		5			3			1			(1	)
Gross income		564			572			563			608
Operating expenses		(215	)		(234	)		(243	)		(242	)
General administrative expenses		(193	)		(209	)		(217	)		(214	)
Personnel		(118	)		(134	)		(136	)		(134	)
Other general administrative expenses		(75	)		(76	)		(81	)		(79	)
Depreciation and amortisation		(22	)		(25	)		(26	)		(28	)
Net operating income		349			337			321			366
Net loan-loss provisions		(125	)		(120	)		(171	)		(157	)
Other income		(4	)		(10	)		14			6
Profit before taxes		220			207			163			215
Tax on profit		(30	)		(25	)		(23	)		(23	)
Profit from continuing operations		190			182			140			192
Net profit from discontinued operations		—			—			—			—
Consolidated profit		190			182			140			192
Minority interests		59			57			40			58
Attributable profit to the Group		131			125			101			134

* Including dividends, income from equity-accounted method and other operating income/expenses

Chile	48
US$ million

	2012			2011
Income statement
Net interest income		2,218			2,111
Net fees		574			586
Gains (losses) on financial transactions		159			110
Other operating income*		12			57
Gross income		2,963			2,864
Operating expenses		(1,199	)		(1,139	)
General administrative expenses		(1,069	)		(1,009	)
Personnel		(670	)		(638	)
Other general administrative expenses		(399	)		(371	)
Depreciation and amortisation		(130	)		(130	)
Net operating income		1,764			1,725
Net loan-loss provisions		(736	)		(528	)
Other income		7			56
Profit before taxes		1,034			1,253
Tax on profit		(130	)		(154	)
Profit from continuing operations		904			1,099
Net profit from discontinued operations		—			—
Consolidated profit		904			1,099
Minority interests		275			260
Attributable profit to the Group		629			838

* Including dividends, income from equity-accounted method and other operating income/expenses

Chile	49
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		566			531			509			613
Net fees		146			144			143			141
Gains (losses) on financial transactions		21			53			49			35
Other operating income*		6			4			2			(1	)
Gross income		739			733			703			788
Operating expenses		(281	)		(300	)		(304	)		(314	)
General administrative expenses		(252	)		(268	)		(271	)		(277	)
Personnel		(155	)		(171	)		(170	)		(174	)
Other general administrative expenses		(98	)		(97	)		(101	)		(103	)
Depreciation and amortisation		(29	)		(32	)		(32	)		(37	)
Net operating income		457			432			399			475
Net loan-loss provisions		(164	)		(154	)		(215	)		(204	)
Other income		(6	)		(13	)		18			8
Profit before taxes		288			265			202			279
Tax on profit		(39	)		(31	)		(29	)		(30	)
Profit from continuing operations		249			233			173			249
Net profit from discontinued operations		—			—			—			—
Consolidated profit		249			233			173			249
Minority interests		77			73			49			75
Attributable profit to the Group		172			160			125			173

* Including dividends, income from equity-accounted method and other operating income/expenses

Chile	50
Ch$ million

	2012			2011
Income statement
Net interest income		1,078,750			1,020,270
Net fees		279,243			283,429
Gains (losses) on financial transactions		77,126			53,075
Other operating income*		5,618			27,585
Gross income		1,440,738			1,384,359
Operating expenses		(583,033	)		(550,421	)
General administrative expenses		(519,934	)		(487,750	)
Personnel		(325,925	)		(308,572	)
Other general administrative expenses		(194,009	)		(179,179	)
Depreciation and amortisation		(63,098	)		(62,671	)
Net operating income		857,705			833,938
Net loan-loss provisions		(358,102	)		(255,366	)
Other income		3,379			27,057
Profit before taxes		502,982			605,630
Tax on profit		(63,196	)		(74,550	)
Profit from continuing operations		439,786			531,080
Net profit from discontinued operations		—			—
Consolidated profit		439,786			531,080
Minority interests		133,706			125,881
Attributable profit to the Group		306,080			405,199

* Including dividends, income from equity-accounted method and other operating income/expenses

Chile	51
Ch$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		276,624			263,818			245,058			293,249
Net fees		71,257			71,591			69,145			67,251
Gains (losses) on financial transactions		10,143			26,207			23,883			16,894
Other operating income*		2,981			2,215			752			(329	)
Gross income		361,004			363,830			338,838			377,065
Operating expenses		(137,450	)		(149,105	)		(146,532	)		(149,946	)
General administrative expenses		(123,336	)		(133,239	)		(130,957	)		(132,402	)
Personnel		(75,619	)		(85,096	)		(82,044	)		(83,166	)
Other general administrative expenses		(47,716	)		(48,143	)		(48,913	)		(49,236	)
Depreciation and amortisation		(14,115	)		(15,866	)		(15,575	)		(17,543	)
Net operating income		223,554			214,725			192,307			227,119
Net loan-loss provisions		(80,018	)		(76,598	)		(104,058	)		(97,428	)
Other income		(2,746	)		(6,563	)		8,851			3,836
Profit before taxes		140,790			131,565			97,099			133,528
Tax on profit		(19,173	)		(15,664	)		(13,927	)		(14,431	)
Profit from continuing operations		121,617			115,901			83,172			119,096
Net profit from discontinued operations		—			—			—			—
Consolidated profit		121,617			115,901			83,172			119,096
Minority interests		37,741			36,492			23,357			36,115
Attributable profit to the Group		83,875			79,409			59,814			82,981

* Including dividends, income from equity-accounted method and other operating income/expenses

USA	52
EUR million

	2012			2011
Income statement
Net interest income		1,695			1,702
Net fees		378			379
Gains (losses) on financial transactions		244			190
Other operating income*		287			466
Gross income		2,605			2,737
Operating expenses		(1,183	)		(1,005	)
General administrative expenses		(1,037	)		(891	)
Personnel		(571	)		(483	)
Other general administrative expenses		(466	)		(408	)
Depreciation and amortisation		(146	)		(114	)
Net operating income		1,422			1,732
Net loan-loss provisions		(265	)		(443	)
Other income		(187	)		(61	)
Profit before taxes		970			1,228
Tax on profit		(165	)		(224	)
Profit from continuing operations		805			1,004
Net profit from discontinued operations		—			—
Consolidated profit		805			1,004
Minority interests		—			—
Attributable profit to the Group		805			1,004

* Including dividends, income from equity-accounted method and other operating income/expenses

USA	53
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		430			428			430			408
Net fees		95			97			95			91
Gains (losses) on financial transactions		58			78			50			58
Other operating income*		81			74			70			63
Gross income		663			677			644			620
Operating expenses		(278	)		(297	)		(304	)		(303	)
General administrative expenses		(248	)		(261	)		(263	)		(266	)
Personnel		(139	)		(140	)		(147	)		(146	)
Other general administrative expenses		(110	)		(120	)		(116	)		(120	)
Depreciation and amortisation		(30	)		(36	)		(42	)		(38	)
Net operating income		385			380			340			317
Net loan-loss provisions		(71	)		(79	)		(52	)		(62	)
Other income		(19	)		(28	)		(141	)		1
Profit before taxes		295			274			146			256
Tax on profit		(57	)		(59	)		(20	)		(30	)
Profit from continuing operations		238			215			126			226
Net profit from discontinued operations		—			—			—			—
Consolidated profit		238			215			126			226
Minority interests		—			—			—			—
Attributable profit to the Group		238			215			126			226

* Including dividends, income from equity-accounted method and other operating income/expenses

USA	54
US$ million

	2012			2011
Income statement
Net interest income		2,177			2,366
Net fees		485			527
Gains (losses) on financial transactions		314			264
Other operating income*		369			648
Gross income		3,345			3,806
Operating expenses		(1,519	)		(1,398	)
General administrative expenses		(1,332	)		(1,239	)
Personnel		(734	)		(671	)
Other general administrative expenses		(598	)		(568	)
Depreciation and amortisation		(187	)		(159	)
Net operating income		1,826			2,408
Net loan-loss provisions		(340	)		(616	)
Other income		(240	)		(85	)
Profit before taxes		1,246			1,707
Tax on profit		(212	)		(311	)
Profit from continuing operations		1,034			1,396
Net profit from discontinued operations		—			—
Consolidated profit		1,034			1,396
Minority interests		—			—
Attributable profit to the Group		1,034			1,396

* Including dividends, income from equity-accounted method and other operating income/expenses

USA	55
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		563			548			536			530
Net fees		125			125			118			117
Gains (losses) on financial transactions		76			101			62			75
Other operating income*		106			94			87			82
Gross income		869			868			803			805
Operating expenses		(365	)		(381	)		(380	)		(393	)
General administrative expenses		(325	)		(334	)		(328	)		(344	)
Personnel		(182	)		(180	)		(184	)		(189	)
Other general administrative expenses		(144	)		(154	)		(145	)		(156	)
Depreciation and amortisation		(39	)		(47	)		(52	)		(49	)
Net operating income		505			487			423			411
Net loan-loss provisions		(93	)		(101	)		(65	)		(81	)
Other income		(25	)		(35	)		(180	)		1
Profit before taxes		387			350			178			331
Tax on profit		(74	)		(76	)		(23	)		(39	)
Profit from continuing operations		312			275			155			292
Net profit from discontinued operations		—			—			—			—
Consolidated profit		312			275			155			292
Minority interests		—			—			—			—
Attributable profit to the Group		312			275			155			292

* Including dividends, income from equity-accounted method and other operating income/expenses

Sovereign Bank	56
EUR million

	2012			2011
Income statement
Net interest income		1,695			1,678
Net fees		378			374
Gains (losses) on financial transactions		244			190
Other operating income*		(54	)		(55	)
Gross income		2,264			2,188
Operating expenses		(1,180	)		(985	)
General administrative expenses		(1,035	)		(871	)
Personnel		(569	)		(475	)
Other general administrative expenses		(465	)		(397	)
Depreciation and amortisation		(146	)		(114	)
Net operating income		1,083			1,203
Net loan-loss provisions		(265	)		(374	)
Other income		(187	)		(61	)
Profit before taxes		632			768
Tax on profit		(166	)		(248	)
Profit from continuing operations		466			520
Net profit from discontinued operations		—			—
Consolidated profit		466			520
Minority interests		—			—
Attributable profit to the Group		466			520

* Including dividends, income from equity-accounted method and other operating income/expenses

Sovereign Bank	57
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		430			428			430			408
Net fees		95			97			95			91
Gains (losses) on financial transactions		58			78			50			58
Other operating income*		(14	)		(10	)		(13	)		(17	)
Gross income		569			594			561			540
Operating expenses		(278	)		(296	)		(304	)		(303	)
General administrative expenses		(247	)		(260	)		(262	)		(265	)
Personnel		(138	)		(140	)		(146	)		(145	)
Other general administrative expenses		(110	)		(120	)		(116	)		(120	)
Depreciation and amortisation		(30	)		(36	)		(42	)		(38	)
Net operating income		291			298			257			237
Net loan-loss provisions		(71	)		(79	)		(52	)		(62	)
Other income		(19	)		(28	)		(141	)		1
Profit before taxes		201			191			64			176
Tax on profit		(57	)		(59	)		(20	)		(30	)
Profit from continuing operations		144			132			44			146
Net profit from discontinued operations		—			—			—			—
Consolidated profit		144			132			44			146
Minority interests		—			—			—			—
Attributable profit to the Group		144			132			44			146

* Including dividends, income from equity-accounted method and other operating income/expenses

Sovereign Bank	58
US$ million

	2012			2011
Income statement
Net interest income		2,177			2,334
Net fees		485			521
Gains (losses) on financial transactions		314			264
Other operating income*		(69	)		(76	)
Gross income		2,907			3,042
Operating expenses		(1,516	)		(1,369	)
General administrative expenses		(1,329	)		(1,211	)
Personnel		(731	)		(660	)
Other general administrative expenses		(598	)		(551	)
Depreciation and amortisation		(187	)		(158	)
Net operating income		1,391			1,673
Net loan-loss provisions		(340	)		(520	)
Other income		(240	)		(85	)
Profit before taxes		811			1,068
Tax on profit		(213	)		(344	)
Profit from continuing operations		598			723
Net profit from discontinued operations		—			—
Consolidated profit		598			723
Minority interests		—			—
Attributable profit to the Group		598			723

* Including dividends, income from equity-accounted method and other operating income/expenses

Sovereign Bank	59
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		563			548			536			530
Net fees		125			125			118			117
Gains (losses) on financial transactions		76			101			62			75
Other operating income*		(18	)		(12	)		(17	)		(22	)
Gross income		745			762			700			700
Operating expenses		(364	)		(380	)		(379	)		(393	)
General administrative expenses		(324	)		(333	)		(327	)		(344	)
Personnel		(181	)		(179	)		(183	)		(188	)
Other general administrative expenses		(144	)		(154	)		(144	)		(156	)
Depreciation and amortisation		(39	)		(47	)		(52	)		(49	)
Net operating income		382			382			320			308
Net loan-loss provisions		(93	)		(101	)		(65	)		(81	)
Other income		(25	)		(35	)		(180	)		1
Profit before taxes		264			245			75			227
Tax on profit		(75	)		(76	)		(24	)		(39	)
Profit from continuing operations		189			169			52			188
Net profit from discontinued operations		—			—			—			—
Consolidated profit		189			169			52			188
Minority interests		—			—			—			—
Attributable profit to the Group		189			169			52			188

* Including dividends, income from equity-accounted method and other operating income/expenses

Corporate Activities	60
EUR million

	2012			2011
Income statement
Net interest income		(1,843	)		(1,272	)
Net fees		(30	)		(9	)
Gains (losses) on financial transactions		716			582
Other operating income		150			176
Dividends		53			57
Income from equity-accounted method		(4	)		2
Other operating income/expenses		101			117
Gross income		(1,007	)		(523	)
Operating expenses		(530	)		(608	)
General administrative expenses		(411	)		(502	)
Personnel		(103	)		(237	)
Other general administrative expenses		(308	)		(264	)
Depreciation and amortisation		(120	)		(107	)
Net operating income		(1,537	)		(1,131	)
Net loan-loss provisions		(85	)		45
Other income		(555	)		(272	)
Ordinary profit before taxes		(2,177	)		(1,358	)
Tax on profit		33			110
Ordinary profit from continuing operations		(2,144	)		(1,248	)
Net profit from discontinued operations		0			—
Ordinary consolidated profit		(2,144	)		(1,248	)
Minority interests		(20	)		2
Ordinary attributable profit to the Group		(2,125	)		(1,249	)
Net capital gains and provisions		983			(422	)
Attributable profit to the Group		(1,142	)		(1,671	)

Corporate Activities	61
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		(453	)		(441	)		(520	)		(429	)
Net fees		(13	)		(3	)		(9	)		(5	)
Gains (losses) on financial transactions		99			226			189			201
Other operating income		42			34			60			15
Dividends		14			10			21			8
Income from equity-accounted method		(1	)		(1	)		0			(3	)
Other operating income/expenses		29			25			39			9
Gross income		(326	)		(184	)		(280	)		(218	)
Operating expenses		(171	)		(156	)		(149	)		(54	)
General administrative expenses		(142	)		(136	)		(96	)		(36	)
Personnel		(67	)		(59	)		(18	)		40
Other general administrative expenses		(75	)		(78	)		(78	)		(77	)
Depreciation and amortisation		(29	)		(20	)		(53	)		(18	)
Net operating income		(496	)		(340	)		(429	)		(272	)
Net loan-loss provisions		(4	)		4			(30	)		(54	)
Other income		(61	)		18			(74	)		(439	)
Ordinary profit before taxes		(562	)		(318	)		(533	)		(765	)
Tax on profit		3			(64	)		(32	)		126
Ordinary profit from continuing operations		(559	)		(381	)		(565	)		(639	)
Net profit from discontinued operations		—			(0	)		0			—
Ordinary consolidated profit		(559	)		(381	)		(565	)		(639	)
Minority interests		(27	)		15			12			(20	)
Ordinary attributable profit to the Group		(531	)		(397	)		(577	)		(619	)
Net capital gains and provisions		—			682			244			56
Attributable profit to the Group		(531	)		285			(333	)		(563	)

Retail Banking	62
EUR million

	2012			2011
Income statement
Net interest income		28,865			27,295
Net fees		8,471			8,439
Gains (losses) on financial transactions		1,134			1,061
Other operating income*		(144	)		77
Gross income		38,326			36,872
Operating expenses		(17,190	)		(16,613	)
General administrative expenses		(15,343	)		(14,822	)
Personnel		(8,986	)		(8,665	)
Other general administrative expenses		(6,357	)		(6,157	)
Depreciation and amortisation		(1,848	)		(1,791	)
Net operating income		21,136			20,259
Net loan-loss provisions		(11,763	)		(9,138	)
Other income		(1,296	)		(2,231	)
Ordinary profit before taxes		8,076			8,889
Tax on profit		(1,649	)		(1,904	)
Ordinary profit from continuing operations		6,428			6,985
Net profit from discontinued operations		70			14
Ordinary consolidated profit		6,497			6,999
Minority interests		686			523
Ordinary attributable profit to the Group		5,812			6,476
Net capital gains and provisions		81			—
Attributable profit to the Group		5,892			6,476

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking	63
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		7,498			7,341			7,243			6,782
Net fees		2,157			2,081			2,132			2,100
Gains (losses) on financial transactions		221			359			305			249
Other operating income*		(50	)		0			(41	)		(54	)
Gross income		9,826			9,783			9,640			9,077
Operating expenses		(4,300	)		(4,212	)		(4,343	)		(4,335	)
General administrative expenses		(3,857	)		(3,773	)		(3,851	)		(3,861	)
Personnel		(2,256	)		(2,223	)		(2,276	)		(2,231	)
Other general administrative expenses		(1,601	)		(1,550	)		(1,575	)		(1,630	)
Depreciation and amortisation		(443	)		(439	)		(492	)		(474	)
Net operating income		5,526			5,571			5,297			4,742
Net loan-loss provisions		(3,014	)		(3,182	)		(2,713	)		(2,854	)
Other income		(377	)		(355	)		(436	)		(129	)
Ordinary profit before taxes		2,134			2,034			2,149			1,760
Tax on profit		(441	)		(438	)		(500	)		(269	)
Ordinary profit from continuing operations		1,693			1,596			1,648			1,490
Net profit from discontinued operations		17			11			22			20
Ordinary consolidated profit		1,711			1,607			1,670			1,510
Minority interests		185			167			140			194
Ordinary attributable profit to the Group		1,526			1,439			1,530			1,316
Net capital gains and provisions		—			—			81			—
Attributable profit to the Group		1,526			1,439			1,611			1,316

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Continental Europe	64
EUR million

	2012			2011
Income statement
Net interest income		7,556			6,793
Net fees		2,855			3,007
Gains (losses) on financial transactions		275			225
Other operating income*		(178	)		(32	)
Gross income		10,508			9,993
Operating expenses		(5,334	)		(5,265	)
General administrative expenses		(4,790	)		(4,775	)
Personnel		(2,957	)		(2,952	)
Other general administrative expenses		(1,832	)		(1,823	)
Depreciation and amortisation		(544	)		(490	)
Net operating income		5,174			4,728
Net loan-loss provisions		(3,380	)		(2,733	)
Other income		(133	)		(198	)
Profit before taxes		1,662			1,797
Tax on profit		(356	)		(372	)
Profit from continuing operations		1,305			1,425
Net profit from discontinued operations		(7	)		(24	)
Consolidated profit		1,298			1,401
Minority interests		47			43
Attributable profit to the Group		1,251			1,357

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Continental Europe	65
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		1,925			1,926			1,925			1,781
Net fees		733			721			710			692
Gains (losses) on financial transactions		107			49			62			56
Other operating income*		(38	)		(21	)		(50	)		(68	)
Gross income		2,726			2,675			2,646			2,460
Operating expenses		(1,333	)		(1,315	)		(1,334	)		(1,351	)
General administrative expenses		(1,200	)		(1,185	)		(1,199	)		(1,206	)
Personnel		(735	)		(737	)		(744	)		(741	)
Other general administrative expenses		(465	)		(448	)		(455	)		(465	)
Depreciation and amortisation		(133	)		(130	)		(136	)		(145	)
Net operating income		1,393			1,360			1,312			1,109
Net loan-loss provisions		(1,009	)		(898	)		(630	)		(843	)
Other income		(62	)		(35	)		(17	)		(19	)
Profit before taxes		322			427			665			247
Tax on profit		(67	)		(93	)		(170	)		(25	)
Profit from continuing operations		255			333			495			222
Net profit from discontinued operations		1			(4	)		1			(5	)
Consolidated profit		256			329			496			217
Minority interests		12			13			12			9
Attributable profit to the Group		243			317			484			207

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Spain	66
EUR million

	2012			2011
Income statement
Net interest income		4,144			3,529
Net fees		1,621			1,637
Gains (losses) on financial transactions		167			188
Other operating income*		(205	)		(48	)
Gross income		5,727			5,306
Operating expenses		(3,080	)		(3,111	)
General administrative expenses		(2,814	)		(2,845	)
Personnel		(1,831	)		(1,879	)
Other general administrative expenses		(983	)		(966	)
Depreciation and amortisation		(266	)		(266	)
Net operating income		2,647			2,195
Net loan-loss provisions		(2,144	)		(1,618	)
Other income		(91	)		(41	)
Profit before taxes		412			536
Tax on profit		(124	)		(163	)
Profit from continuing operations		289			373
Net profit from discontinued operations		—			—
Consolidated profit		289			373
Minority interests		1			4
Attributable profit to the Group		288			369

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Spain	67
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		1,063			1,081			1,066			935
Net fees		395			412			393			420
Gains (losses) on financial transactions		53			48			32			33
Other operating income*		(46	)		(43	)		(55	)		(61	)
Gross income		1,465			1,498			1,436			1,328
Operating expenses		(778	)		(762	)		(771	)		(769	)
General administrative expenses		(709	)		(697	)		(705	)		(704	)
Personnel		(461	)		(457	)		(461	)		(452	)
Other general administrative expenses		(248	)		(240	)		(244	)		(252	)
Depreciation and amortisation		(69	)		(66	)		(66	)		(65	)
Net operating income		687			736			665			559
Net loan-loss provisions		(683	)		(582	)		(323	)		(557	)
Other income		(31	)		(31	)		(8	)		(21	)
Profit before taxes		(26	)		123			334			(19	)
Tax on profit		8			(35	)		(101	)		5
Profit from continuing operations		(18	)		87			233			(13	)
Net profit from discontinued operations		—			—			—			—
Consolidated profit		(18	)		87			233			(13	)
Minority interests		0			0			0			0
Attributable profit to the Group		(18	)		87			232			(13	)

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Portugal	68
EUR million

	2012			2011
Income statement
Net interest income		482			521
Net fees		269			271
Gains (losses) on financial transactions		86			(8	)
Other operating income*		3			(1	)
Gross income		841			783
Operating expenses		(469	)		(495	)
General administrative expenses		(391	)		(419	)
Personnel		(285	)		(300	)
Other general administrative expenses		(106	)		(119	)
Depreciation and amortisation		(77	)		(77	)
Net operating income		372			288
Net loan-loss provisions		(369	)		(201	)
Other income		(8	)		(20	)
Profit before taxes		(5	)		67
Tax on profit		38			25
Profit from continuing operations		33			91
Net profit from discontinued operations		—			—
Consolidated profit		33			91
Minority interests		(0	)		(0	)
Attributable profit to the Group		33			92

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Portugal	69
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		124			131			126			102
Net fees		73			69			66			61
Gains (losses) on financial transactions		65			1			26			(6	)
Other operating income*		1			2			1			(1	)
Gross income		262			204			219			156
Operating expenses		(117	)		(117	)		(116	)		(119	)
General administrative expenses		(98	)		(97	)		(97	)		(99	)
Personnel		(71	)		(71	)		(71	)		(72	)
Other general administrative expenses		(27	)		(26	)		(27	)		(27	)
Depreciation and amortisation		(20	)		(19	)		(19	)		(20	)
Net operating income		145			87			103			37
Net loan-loss provisions		(130	)		(86	)		(105	)		(48	)
Other income		(16	)		1			7			0
Profit before taxes		(1	)		2			4			(11	)
Tax on profit		3			5			3			26
Profit from continuing operations		3			8			7			15
Net profit from discontinued operations		—			—			—			—
Consolidated profit		3			8			7			15
Minority interests		(0	)		(0	)		0			(0	)
Attributable profit to the Group		3			8			7			15

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Poland	70
EUR million

	2012			2011
Income statement
Net interest income		535			371
Net fees		210			248
Gains (losses) on financial transactions		35			58
Other operating income*		35			13
Gross income		815			690
Operating expenses		(376	)		(325	)
General administrative expenses		(345	)		(299	)
Personnel		(203	)		(180	)
Other general administrative expenses		(142	)		(119	)
Depreciation and amortisation		(31	)		(26	)
Net operating income		438			365
Net loan-loss provisions		(111	)		(60	)
Other income		7			(3	)
Profit before taxes		334			302
Tax on profit		(72	)		(62	)
Profit from continuing operations		262			239
Net profit from discontinued operations		—			—
Consolidated profit		262			239
Minority interests		12			8
Attributable profit to the Group		250			232

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Poland	71
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		127			132			137			139
Net fees		59			41			54			56
Gains (losses) on financial transactions		(6	)		(3	)		11			32
Other operating income*		6			19			6			3
Gross income		186			189			208			231
Operating expenses		(93	)		(93	)		(93	)		(97	)
General administrative expenses		(85	)		(85	)		(86	)		(90	)
Personnel		(50	)		(49	)		(50	)		(54	)
Other general administrative expenses		(35	)		(36	)		(36	)		(36	)
Depreciation and amortisation		(8	)		(8	)		(8	)		(8	)
Net operating income		93			96			115			134
Net loan-loss provisions		(20	)		(32	)		(27	)		(32	)
Other income		3			1			2			1
Profit before taxes		76			66			89			102
Tax on profit		(17	)		(13	)		(19	)		(22	)
Profit from continuing operations		59			52			70			80
Net profit from discontinued operations		—			—			—			—
Consolidated profit		59			52			70			80
Minority interests		2			3			3			5
Attributable profit to the Group		57			50			67			76

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Poland	72
PLN million

	2012			2011
Income statement
Net interest income		2,237			1,526
Net fees		878			1,018
Gains (losses) on financial transactions		146			239
Other operating income*		145			54
Gross income		3,406			2,836
Operating expenses		(1,574	)		(1,337	)
General administrative expenses		(1,443	)		(1,229	)
Personnel		(849	)		(740	)
Other general administrative expenses		(595	)		(489	)
Depreciation and amortisation		(131	)		(108	)
Net operating income		1,832			1,499
Net loan-loss provisions		(465	)		(246	)
Other income		29			(12	)
Profit before taxes		1,396			1,241
Tax on profit		(300	)		(256	)
Profit from continuing operations		1,096			984
Net profit from discontinued operations		—			—
Consolidated profit		1,096			984
Minority interests		52			32
Attributable profit to the Group		1,044			952

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Poland	73
PLN million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		536			563			568			571
Net fees		251			174			221			232
Gains (losses) on financial transactions		(27	)		(11	)		49			135
Other operating income*		27			80			23			14
Gross income		788			805			861			952
Operating expenses		(393	)		(395	)		(386	)		(400	)
General administrative expenses		(359	)		(362	)		(354	)		(368	)
Personnel		(211	)		(211	)		(206	)		(222	)
Other general administrative expenses		(149	)		(151	)		(148	)		(147	)
Depreciation and amortisation		(34	)		(33	)		(32	)		(32	)
Net operating income		394			410			476			552
Net loan-loss provisions		(85	)		(135	)		(113	)		(133	)
Other income		14			5			7			2
Profit before taxes		324			281			370			421
Tax on profit		(73	)		(57	)		(79	)		(90	)
Profit from continuing operations		251			223			290			331
Net profit from discontinued operations		—			—			—			—
Consolidated profit		251			223			290			331
Minority interests		9			11			12			19
Attributable profit to the Group		242			213			278			312

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking United Kingdom	74
EUR million

	2012			2011
Income statement
Net interest income		3,307			4,105
Net fees		964			888
Gains (losses) on financial transactions		(28	)		9
Other operating income*		7			16
Gross income		4,251			5,019
Operating expenses		(2,411	)		(2,227	)
General administrative expenses		(2,036	)		(1,887	)
Personnel		(1,322	)		(1,253	)
Other general administrative expenses		(714	)		(634	)
Depreciation and amortisation		(375	)		(339	)
Net operating income		1,840			2,792
Net loan-loss provisions		(805	)		(564	)
Other income		(150	)		(948	)
Ordinary profit before taxes		884			1,281
Tax on profit		(220	)		(371	)
Ordinary profit from continuing operations		664			910
Net profit from discontinued operations		77			39
Ordinary consolidated profit		741			948
Minority interests		0			0
Ordinary attributable profit to the Group		741			948
Net capital gains and provisions		81			—
Attributable profit to the Group		821			948

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking United Kingdom	75
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		900			820			816			772
Net fees		214			236			252			263
Gains (losses) on financial transactions		(20	)		29			(11	)		(25	)
Other operating income*		3			4			(2	)		2
Gross income		1,096			1,089			1,055			1,012
Operating expenses		(594	)		(619	)		(620	)		(578	)
General administrative expenses		(502	)		(531	)		(508	)		(496	)
Personnel		(323	)		(333	)		(348	)		(318	)
Other general administrative expenses		(180	)		(198	)		(159	)		(177	)
Depreciation and amortisation		(92	)		(88	)		(112	)		(83	)
Net operating income		502			469			435			433
Net loan-loss provisions		(214	)		(212	)		(181	)		(198	)
Other income		(49	)		(41	)		(30	)		(30	)
Ordinary profit before taxes		239			217			224			205
Tax on profit		(66	)		(49	)		(54	)		(51	)
Ordinary profit from continuing operations		173			168			169			154
Net profit from discontinued operations		17			15			20			25
Ordinary consolidated profit		190			183			190			178
Minority interests		0			0			0			0
Ordinary attributable profit to the Group		190			183			190			178
Net capital gains and provisions		—			—			81			—
Attributable profit to the Group		190			183			270			179

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking United Kingdom	76
£ million

	2012			2011
Income statement
Net interest income		2,681			3,561
Net fees		782			770
Gains (losses) on financial transactions		(22	)		8
Other operating income*		6			14
Gross income		3,446			4,354
Operating expenses		(1,954	)		(1,931	)
General administrative expenses		(1,650	)		(1,637	)
Personnel		(1,072	)		(1,087	)
Other general administrative expenses		(579	)		(550	)
Depreciation and amortisation		(304	)		(294	)
Net operating income		1,491			2,422
Net loan-loss provisions		(653	)		(489	)
Other income		(122	)		(822	)
Ordinary profit before taxes		717			1,111
Tax on profit		(178	)		(322	)
Ordinary profit from continuing operations		538			789
Net profit from discontinued operations		62			34
Ordinary consolidated profit		600			823
Minority interests		0			0
Ordinary attributable profit to the Group		600			823
Net capital gains and provisions		65			—
Attributable profit to the Group		666			823

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking United Kingdom	77
£ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		751			663			644			623
Net fees		178			192			199			212
Gains (losses) on financial transactions		(17	)		24			(9	)		(20	)
Other operating income*		2			3			(1	)		2
Gross income		915			882			833			817
Operating expenses		(495	)		(502	)		(490	)		(467	)
General administrative expenses		(419	)		(430	)		(401	)		(400	)
Personnel		(269	)		(270	)		(276	)		(257	)
Other general administrative expenses		(150	)		(161	)		(125	)		(143	)
Depreciation and amortisation		(76	)		(72	)		(89	)		(67	)
Net operating income		419			380			342			350
Net loan-loss provisions		(178	)		(172	)		(143	)		(160	)
Other income		(41	)		(33	)		(23	)		(25	)
Ordinary profit before taxes		200			175			177			165
Tax on profit		(55	)		(39	)		(43	)		(41	)
Ordinary profit from continuing operations		145			136			134			124
Net profit from discontinued operations		14			12			16			20
Ordinary consolidated profit		158			148			150			144
Minority interests		0			0			0			0
Ordinary attributable profit to the Group		158			148			150			144
Net capital gains and provisions		—			—			65			0
Attributable profit to the Group		158			148			215			144

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Latin America	78
EUR million

	2012			2011
Income statement
Net interest income		16,397			14,738
Net fees		4,308			4,184
Gains (losses) on financial transactions		677			650
Other operating income*		(259	)		(374	)
Gross income		21,123			19,198
Operating expenses		(8,308	)		(8,128	)
General administrative expenses		(7,526	)		(7,281	)
Personnel		(4,159	)		(3,982	)
Other general administrative expenses		(3,367	)		(3,298	)
Depreciation and amortisation		(783	)		(847	)
Net operating income		12,814			11,070
Net loan-loss provisions		(7,326	)		(5,414	)
Other income		(813	)		(1,024	)
Profit before taxes		4,675			4,631
Tax on profit		(938	)		(955	)
Profit from continuing operations		3,738			3,677
Net profit from discontinued operations		—			—
Consolidated profit		3,738			3,677
Minority interests		639			480
Attributable profit to the Group		3,099			3,197

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Latin America	79
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		4,263			4,192			4,093			3,848
Net fees		1,126			1,037			1,088			1,057
Gains (losses) on financial transactions		83			208			207			179
Other operating income*		(95	)		(53	)		(59	)		(52	)
Gross income		5,377			5,384			5,330			5,032
Operating expenses		(2,105	)		(1,991	)		(2,096	)		(2,116	)
General administrative expenses		(1,917	)		(1,807	)		(1,894	)		(1,908	)
Personnel		(1,064	)		(1,018	)		(1,043	)		(1,033	)
Other general administrative expenses		(853	)		(789	)		(851	)		(874	)
Depreciation and amortisation		(188	)		(184	)		(202	)		(209	)
Net operating income		3,272			3,393			3,234			2,916
Net loan-loss provisions		(1,734	)		(1,996	)		(1,855	)		(1,741	)
Other income		(247	)		(251	)		(238	)		(76	)
Profit before taxes		1,290			1,145			1,142			1,099
Tax on profit		(259	)		(239	)		(264	)		(177	)
Profit from continuing operations		1,032			906			878			922
Net profit from discontinued operations		—			0			(0	)		—
Consolidated profit		1,032			906			878			922
Minority interests		172			155			127			185
Attributable profit to the Group		859			751			751			738

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Latin America	80
US$ million

	2012			2011
Income statement
Net interest income		21,056			20,491
Net fees		5,533			5,817
Gains (losses) on financial transactions		869			903
Other operating income*		(333	)		(520	)
Gross income		27,125			26,691
Operating expenses		(10,670	)		(11,301	)
General administrative expenses		(9,664	)		(10,123	)
Personnel		(5,340	)		(5,537	)
Other general administrative expenses		(4,324	)		(4,586	)
Depreciation and amortisation		(1,005	)		(1,178	)
Net operating income		16,456			15,391
Net loan-loss provisions		(9,408	)		(7,528	)
Other income		(1,043	)		(1,423	)
Profit before taxes		6,004			6,439
Tax on profit		(1,204	)		(1,327	)
Profit from continuing operations		4,800			5,112
Net profit from discontinued operations		—			—
Consolidated profit		4,800			5,112
Minority interests		820			667
Attributable profit to the Group		3,980			4,445

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Latin America	81
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		5,587			5,370			5,104			4,995
Net fees		1,476			1,328			1,359			1,371
Gains (losses) on financial transactions		108			268			261			232
Other operating income*		(125	)		(68	)		(73	)		(67	)
Gross income		7,046			6,898			6,650			6,530
Operating expenses		(2,759	)		(2,550	)		(2,617	)		(2,744	)
General administrative expenses		(2,513	)		(2,314	)		(2,364	)		(2,474	)
Personnel		(1,395	)		(1,304	)		(1,301	)		(1,340	)
Other general administrative expenses		(1,118	)		(1,010	)		(1,063	)		(1,133	)
Depreciation and amortisation		(246	)		(236	)		(253	)		(270	)
Net operating income		4,288			4,349			4,033			3,786
Net loan-loss provisions		(2,273	)		(2,562	)		(2,315	)		(2,259	)
Other income		(324	)		(322	)		(296	)		(101	)
Profit before taxes		1,691			1,465			1,422			1,426
Tax on profit		(339	)		(306	)		(329	)		(230	)
Profit from continuing operations		1,352			1,159			1,093			1,196
Net profit from discontinued operations		—			0			(0	)		—
Consolidated profit		1,352			1,159			1,093			1,196
Minority interests		226			198			158			239
Attributable profit to the Group		1,126			961			935			957

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Brazil	82
EUR million

	2012			2011
Income statement
Net interest income		11,764			10,824
Net fees		2,663			2,719
Gains (losses) on financial transactions		565			468
Other operating income*		(188	)		(305	)
Gross income		14,803			13,705
Operating expenses		(5,435	)		(5,557	)
General administrative expenses		(4,917	)		(4,960	)
Personnel		(2,679	)		(2,672	)
Other general administrative expenses		(2,238	)		(2,288	)
Depreciation and amortisation		(518	)		(597	)
Net operating income		9,368			8,148
Net loan-loss provisions		(6,099	)		(4,478	)
Other income		(804	)		(1,085	)
Profit before taxes		2,465			2,585
Tax on profit		(573	)		(671	)
Profit from continuing operations		1,892			1,914
Net profit from discontinued operations		—			—
Consolidated profit		1,892			1,914
Minority interests		422			327
Attributable profit to the Group		1,470			1,588

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Brazil	83
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		3,114			3,071			2,946			2,634
Net fees		726			628			674			635
Gains (losses) on financial transactions		68			176			184			138
Other operating income*		(80	)		(40	)		(40	)		(28	)
Gross income		3,827			3,834			3,763			3,379
Operating expenses		(1,421	)		(1,309	)		(1,357	)		(1,348	)
General administrative expenses		(1,299	)		(1,190	)		(1,219	)		(1,208	)
Personnel		(708	)		(649	)		(667	)		(656	)
Other general administrative expenses		(591	)		(542	)		(552	)		(553	)
Depreciation and amortisation		(122	)		(119	)		(137	)		(140	)
Net operating income		2,406			2,525			2,406			2,031
Net loan-loss provisions		(1,486	)		(1,728	)		(1,505	)		(1,380	)
Other income		(222	)		(244	)		(241	)		(98	)
Profit before taxes		699			553			660			553
Tax on profit		(163	)		(128	)		(190	)		(91	)
Profit from continuing operations		535			425			470			462
Net profit from discontinued operations		—			—			—			—
Consolidated profit		535			425			470			462
Minority interests		124			107			96			94
Attributable profit to the Group		412			318			374			367

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Brazil	84
US$ million

	2012			2011
Income statement
Net interest income		15,107			15,048
Net fees		3,419			3,780
Gains (losses) on financial transactions		726			651
Other operating income*		(242	)		(425	)
Gross income		19,010			19,054
Operating expenses		(6,980	)		(7,726	)
General administrative expenses		(6,315	)		(6,896	)
Personnel		(3,440	)		(3,715	)
Other general administrative expenses		(2,874	)		(3,181	)
Depreciation and amortisation		(665	)		(830	)
Net operating income		12,030			11,328
Net loan-loss provisions		(7,832	)		(6,226	)
Other income		(1,033	)		(1,509	)
Profit before taxes		3,166			3,594
Tax on profit		(736	)		(932	)
Profit from continuing operations		2,430			2,661
Net profit from discontinued operations		—			—
Consolidated profit		2,430			2,661
Minority interests		542			454
Attributable profit to the Group		1,888			2,207

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Brazil	85
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		4,080			3,934			3,672			3,421
Net fees		952			803			841			824
Gains (losses) on financial transactions		89			227			231			179
Other operating income*		(104	)		(51	)		(50	)		(36	)
Gross income		5,016			4,912			4,694			4,388
Operating expenses		(1,863	)		(1,675	)		(1,693	)		(1,749	)
General administrative expenses		(1,703	)		(1,524	)		(1,521	)		(1,568	)
Personnel		(928	)		(830	)		(832	)		(851	)
Other general administrative expenses		(775	)		(693	)		(689	)		(717	)
Depreciation and amortisation		(160	)		(152	)		(172	)		(181	)
Net operating income		3,153			3,237			3,001			2,639
Net loan-loss provisions		(1,947	)		(2,218	)		(1,875	)		(1,792	)
Other income		(290	)		(312	)		(301	)		(129	)
Profit before taxes		916			706			825			718
Tax on profit		(214	)		(164	)		(239	)		(119	)
Profit from continuing operations		702			543			586			599
Net profit from discontinued operations		—			—			—			—
Consolidated profit		702			543			586			599
Minority interests		162			137			120			123
Attributable profit to the Group		539			406			467			476

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Brazil	86
R$ million

	2012			2011
Income statement
Net interest income		29,423			25,158
Net fees		6,660			6,319
Gains (losses) on financial transactions		1,414			1,088
Other operating income*		(471	)		(710	)
Gross income		37,026			31,855
Operating expenses		(13,595	)		(12,917	)
General administrative expenses		(12,299	)		(11,529	)
Personnel		(6,701	)		(6,210	)
Other general administrative expenses		(5,598	)		(5,319	)
Depreciation and amortisation		(1,295	)		(1,388	)
Net operating income		23,431			18,938
Net loan-loss provisions		(15,254	)		(10,408	)
Other income		(2,012	)		(2,522	)
Profit before taxes		6,166			6,008
Tax on profit		(1,433	)		(1,559	)
Profit from continuing operations		4,733			4,449
Net profit from discontinued operations		—			—
Consolidated profit		4,733			4,449
Minority interests		1,055			759
Attributable profit to the Group		3,678			3,691

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Brazil	87
R$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		7,210			7,687			7,470			7,056
Net fees		1,681			1,580			1,706			1,693
Gains (losses) on financial transactions		156			430			460			367
Other operating income*		(185	)		(104	)		(104	)		(78	)
Gross income		8,863			9,592			9,533			9,039
Operating expenses		(3,291	)		(3,285	)		(3,435	)		(3,583	)
General administrative expenses		(3,008	)		(2,988	)		(3,089	)		(3,213	)
Personnel		(1,639	)		(1,628	)		(1,689	)		(1,744	)
Other general administrative expenses		(1,369	)		(1,360	)		(1,400	)		(1,469	)
Depreciation and amortisation		(283	)		(297	)		(346	)		(369	)
Net operating income		5,572			6,307			6,097			5,456
Net loan-loss provisions		(3,441	)		(4,302	)		(3,818	)		(3,694	)
Other income		(513	)		(608	)		(610	)		(281	)
Profit before taxes		1,618			1,397			1,669			1,481
Tax on profit		(378	)		(324	)		(478	)		(253	)
Profit from continuing operations		1,240			1,073			1,191			1,228
Net profit from discontinued operations		—			—			—			—
Consolidated profit		1,240			1,073			1,191			1,228
Minority interests		287			269			245			253
Attributable profit to the Group		953			804			946			975

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Mexico	88
EUR million

	2012			2011
Income statement
Net interest income		1,791			1,443
Net fees		578			485
Gains (losses) on financial transactions		19			112
Other operating income*		(43	)		(35	)
Gross income		2,345			2,005
Operating expenses		(1,007	)		(887	)
General administrative expenses		(907	)		(789	)
Personnel		(467	)		(402	)
Other general administrative expenses		(440	)		(387	)
Depreciation and amortisation		(100	)		(98	)
Net operating income		1,338			1,118
Net loan-loss provisions		(456	)		(344	)
Other income		55			33
Profit before taxes		936			807
Tax on profit		(111	)		(63	)
Profit from continuing operations		826			744
Net profit from discontinued operations		—			—
Consolidated profit		826			744
Minority interests		46			2
Attributable profit to the Group		779			743

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Mexico	89
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		422			428			466			475
Net fees		137			133			147			161
Gains (losses) on financial transactions		7			0			(7	)		20
Other operating income*		(8	)		(6	)		(14	)		(15	)
Gross income		558			555			592			641
Operating expenses		(221	)		(221	)		(265	)		(300	)
General administrative expenses		(195	)		(196	)		(241	)		(275	)
Personnel		(111	)		(111	)		(120	)		(126	)
Other general administrative expenses		(84	)		(84	)		(122	)		(150	)
Depreciation and amortisation		(26	)		(26	)		(24	)		(25	)
Net operating income		337			334			327			341
Net loan-loss provisions		(77	)		(99	)		(129	)		(152	)
Other income		(2	)		29			6			22
Profit before taxes		257			264			204			211
Tax on profit		(26	)		(49	)		(14	)		(21	)
Profit from continuing operations		232			215			189			189
Net profit from discontinued operations		—			—			—			—
Consolidated profit		232			215			189			189
Minority interests		0			0			0			45
Attributable profit to the Group		231			215			189			144

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Mexico	90
US$ million

	2012			2011
Income statement
Net interest income		2,299			2,006
Net fees		743			674
Gains (losses) on financial transactions		25			156
Other operating income*		(55	)		(49	)
Gross income		3,012			2,788
Operating expenses		(1,294	)		(1,233	)
General administrative expenses		(1,165	)		(1,097	)
Personnel		(600	)		(558	)
Other general administrative expenses		(564	)		(539	)
Depreciation and amortisation		(129	)		(136	)
Net operating income		1,718			1,554
Net loan-loss provisions		(586	)		(478	)
Other income		71			46
Profit before taxes		1,203			1,122
Tax on profit		(142	)		(87	)
Profit from continuing operations		1,060			1,035
Net profit from discontinued operations		—			—
Consolidated profit		1,060			1,035
Minority interests		60			2
Attributable profit to the Group		1,001			1,033

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Mexico	91
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		553			548			583			615
Net fees		179			171			184			208
Gains (losses) on financial transactions		9			0			(10	)		26
Other operating income*		(10	)		(8	)		(18	)		(19	)
Gross income		731			711			740			830
Operating expenses		(290	)		(283	)		(332	)		(388	)
General administrative expenses		(255	)		(251	)		(303	)		(356	)
Personnel		(146	)		(143	)		(149	)		(163	)
Other general administrative expenses		(109	)		(108	)		(153	)		(194	)
Depreciation and amortisation		(35	)		(33	)		(30	)		(32	)
Net operating income		441			428			407			442
Net loan-loss provisions		(101	)		(127	)		(162	)		(196	)
Other income		(3	)		38			7			28
Profit before taxes		337			339			253			274
Tax on profit		(34	)		(63	)		(17	)		(28	)
Profit from continuing operations		303			276			235			246
Net profit from discontinued operations		—			—			—			—
Consolidated profit		303			276			235			246
Minority interests		1			0			0			58
Attributable profit to the Group		303			275			235			188

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Mexico	92
Million pesos

	2012			2011
Income statement
Net interest income		30,249			24,896
Net fees		9,772			8,369
Gains (losses) on financial transactions		328			1,931
Other operating income*		(730	)		(606	)
Gross income		39,620			34,590
Operating expenses		(17,020	)		(15,306	)
General administrative expenses		(15,323	)		(13,613	)
Personnel		(7,897	)		(6,928	)
Other general administrative expenses		(7,426	)		(6,685	)
Depreciation and amortisation		(1,697	)		(1,692	)
Net operating income		22,600			19,284
Net loan-loss provisions		(7,712	)		(5,937	)
Other income		932			574
Profit before taxes		15,820			13,921
Tax on profit		(1,870	)		(1,079	)
Profit from continuing operations		13,950			12,842
Net profit from discontinued operations		—			—
Consolidated profit		13,950			12,842
Minority interests		784			29
Attributable profit to the Group		13,166			12,813

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Mexico	93
Million pesos

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		7,179			7,416			7,680			7,974
Net fees		2,327			2,315			2,431			2,700
Gains (losses) on financial transactions		114			3			(126	)		338
Other operating income*		(132	)		(111	)		(237	)		(250	)
Gross income		9,488			9,624			9,747			10,761
Operating expenses		(3,760	)		(3,835	)		(4,382	)		(5,044	)
General administrative expenses		(3,311	)		(3,391	)		(3,990	)		(4,631	)
Personnel		(1,890	)		(1,930	)		(1,969	)		(2,109	)
Other general administrative expenses		(1,421	)		(1,462	)		(2,021	)		(2,522	)
Depreciation and amortisation		(449	)		(443	)		(392	)		(413	)
Net operating income		5,728			5,789			5,365			5,718
Net loan-loss provisions		(1,314	)		(1,708	)		(2,137	)		(2,553	)
Other income		(34	)		505			94			367
Profit before taxes		4,381			4,585			3,322			3,532
Tax on profit		(441	)		(846	)		(225	)		(358	)
Profit from continuing operations		3,940			3,739			3,097			3,174
Net profit from discontinued operations		—			—			—			—
Consolidated profit		3,940			3,739			3,097			3,174
Minority interests		7			6			6			765
Attributable profit to the Group		3,933			3,733			3,091			2,409

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Chile	94
EUR million

	2012			2011
Income statement
Net interest income		1,613			1,410
Net fees		388			371
Gains (losses) on financial transactions		29			9
Other operating income*		(24	)		(23	)
Gross income		2,006			1,767
Operating expenses		(839	)		(735	)
General administrative expenses		(747	)		(649	)
Personnel		(467	)		(409	)
Other general administrative expenses		(280	)		(240	)
Depreciation and amortisation		(92	)		(86	)
Net operating income		1,167			1,032
Net loan-loss provisions		(581	)		(403	)
Other income		5			40
Profit before taxes		590			670
Tax on profit		(65	)		(82	)
Profit from continuing operations		526			588
Net profit from discontinued operations		—			—
Consolidated profit		526			588
Minority interests		169			149
Attributable profit to the Group		357			439

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Chile	95
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		403			386			384			441
Net fees		97			98			99			94
Gains (losses) on financial transactions		(6	)		19			17			0
Other operating income*		(5	)		(4	)		(5	)		(10	)
Gross income		488			499			495			524
Operating expenses		(193	)		(211	)		(219	)		(217	)
General administrative expenses		(172	)		(188	)		(196	)		(191	)
Personnel		(105	)		(120	)		(121	)		(120	)
Other general administrative expenses		(67	)		(68	)		(75	)		(71	)
Depreciation and amortisation		(20	)		(23	)		(23	)		(26	)
Net operating income		295			288			276			307
Net loan-loss provisions		(125	)		(121	)		(174	)		(161	)
Other income		(4	)		(9	)		13			6
Profit before taxes		166			158			115			152
Tax on profit		(21	)		(16	)		(15	)		(13	)
Profit from continuing operations		145			142			100			139
Net profit from discontinued operations		—			—			—			—
Consolidated profit		145			142			100			139
Minority interests		48			47			30			45
Attributable profit to the Group		97			95			70			94

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Chile	96
US$ million

	2012			2011
Income statement
Net interest income		2,072			1,961
Net fees		498			515
Gains (losses) on financial transactions		38			13
Other operating income*		(31	)		(32	)
Gross income		2,576			2,457
Operating expenses		(1,078	)		(1,022	)
General administrative expenses		(959	)		(902	)
Personnel		(599	)		(569	)
Other general administrative expenses		(360	)		(333	)
Depreciation and amortisation		(119	)		(120	)
Net operating income		1,499			1,435
Net loan-loss provisions		(746	)		(560	)
Other income		6			56
Profit before taxes		758			931
Tax on profit		(83	)		(114	)
Profit from continuing operations		675			817
Net profit from discontinued operations		—			—
Consolidated profit		675			817
Minority interests		217			207
Attributable profit to the Group		458			610

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Chile	97
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		528			495			478			571
Net fees		127			125			124			122
Gains (losses) on financial transactions		(8	)		24			22			0
Other operating income*		(6	)		(4	)		(6	)		(13	)
Gross income		639			640			618			679
Operating expenses		(253	)		(270	)		(274	)		(281	)
General administrative expenses		(226	)		(241	)		(245	)		(247	)
Personnel		(138	)		(154	)		(151	)		(155	)
Other general administrative expenses		(88	)		(87	)		(93	)		(92	)
Depreciation and amortisation		(27	)		(29	)		(29	)		(34	)
Net operating income		387			370			344			398
Net loan-loss provisions		(164	)		(156	)		(219	)		(208	)
Other income		(6	)		(12	)		16			7
Profit before taxes		217			202			142			197
Tax on profit		(28	)		(20	)		(18	)		(17	)
Profit from continuing operations		190			182			124			180
Net profit from discontinued operations		—			—			—			—
Consolidated profit		190			182			124			180
Minority interests		62			60			37			58
Attributable profit to the Group		127			122			86			122

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Chile	98
Ch$ million

	2012			2011
Income statement
Net interest income		1,007,379			947,896
Net fees		241,988			249,148
Gains (losses) on financial transactions		18,320			6,204
Other operating income*		(14,916	)		(15,504	)
Gross income		1,252,771			1,187,744
Operating expenses		(524,028	)		(493,930	)
General administrative expenses		(466,348	)		(436,123	)
Personnel		(291,374	)		(275,053	)
Other general administrative expenses		(174,974	)		(161,070	)
Depreciation and amortisation		(57,680	)		(57,807	)
Net operating income		728,743			693,814
Net loan-loss provisions		(362,887	)		(270,551	)
Other income		2,818			26,885
Profit before taxes		368,673			450,149
Tax on profit		(40,346	)		(55,214	)
Profit from continuing operations		328,328			394,935
Net profit from discontinued operations		—			—
Consolidated profit		328,328			394,935
Minority interests		105,602			100,099
Attributable profit to the Group		222,726			294,836

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking Chile	99
Ch$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		257,846			245,846			230,500			273,187
Net fees		61,906			62,234			59,817			58,031
Gains (losses) on financial transactions		(4,149	)		11,873			10,598			(2	)
Other operating income*		(3,143	)		(2,236	)		(3,063	)		(6,474	)
Gross income		312,459			317,718			297,852			324,741
Operating expenses		(123,461	)		(134,121	)		(132,113	)		(134,333	)
General administrative expenses		(110,394	)		(119,716	)		(118,068	)		(118,170	)
Personnel		(67,451	)		(76,587	)		(73,013	)		(74,324	)
Other general administrative expenses		(42,943	)		(43,129	)		(45,056	)		(43,846	)
Depreciation and amortisation		(13,067	)		(14,405	)		(14,045	)		(16,163	)
Net operating income		188,998			183,597			165,739			190,409
Net loan-loss provisions		(79,959	)		(77,305	)		(105,828	)		(99,794	)
Other income		(2,877	)		(5,830	)		8,042			3,483
Profit before taxes		106,162			100,462			67,952			94,097
Tax on profit		(13,519	)		(10,129	)		(8,784	)		(7,913	)
Profit from continuing operations		92,643			90,333			59,168			86,184
Net profit from discontinued operations		—			—			—			—
Consolidated profit		92,643			90,333			59,168			86,184
Minority interests		30,442			29,716			17,746			27,699
Attributable profit to the Group		62,201			60,617			41,422			58,485

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking USA	100
EUR million

	2012			2011
Income statement
Net interest income		1,605			1,658
Net fees		343			361
Gains (losses) on financial transactions		211			176
Other operating income*		286			467
Gross income		2,444			2,662
Operating expenses		(1,137	)		(994	)
General administrative expenses		(991	)		(879	)
Personnel		(548	)		(478	)
Other general administrative expenses		(444	)		(401	)
Depreciation and amortisation		(146	)		(114	)
Net operating income		1,307			1,669
Net loan-loss provisions		(251	)		(428	)
Other income		(201	)		(61	)
Profit before taxes		855			1,180
Tax on profit		(135	)		(206	)
Profit from continuing operations		721			974
Net profit from discontinued operations		—			—
Consolidated profit		721			974
Minority interests		—			—
Attributable profit to the Group		721			974

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking USA	101
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		410			404			409			381
Net fees		85			86			83			89
Gains (losses) on financial transactions		52			73			47			39
Other operating income*		81			71			70			64
Gross income		627			635			609			573
Operating expenses		(268	)		(287	)		(293	)		(290	)
General administrative expenses		(238	)		(250	)		(252	)		(252	)
Personnel		(133	)		(135	)		(141	)		(138	)
Other general administrative expenses		(104	)		(115	)		(110	)		(114	)
Depreciation and amortisation		(30	)		(36	)		(42	)		(38	)
Net operating income		359			348			316			283
Net loan-loss provisions		(58	)		(75	)		(47	)		(71	)
Other income		(19	)		(28	)		(151	)		(3	)
Profit before taxes		283			246			118			209
Tax on profit		(49	)		(57	)		(12	)		(16	)
Profit from continuing operations		233			189			106			193
Net profit from discontinued operations		—			—			—			—
Consolidated profit		233			189			106			193
Minority interests		—			—			—			—
Attributable profit to the Group		233			189			106			193

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking USA	102
US$ million

	2012			2011
Income statement
Net interest income		2,061			2,306
Net fees		440			502
Gains (losses) on financial transactions		271			245
Other operating income*		367			649
Gross income		3,139			3,701
Operating expenses		(1,460	)		(1,381	)
General administrative expenses		(1,273	)		(1,222	)
Personnel		(703	)		(665	)
Other general administrative expenses		(570	)		(558	)
Depreciation and amortisation		(187	)		(159	)
Net operating income		1,678			2,320
Net loan-loss provisions		(322	)		(594	)
Other income		(258	)		(85	)
Profit before taxes		1,099			1,640
Tax on profit		(173	)		(287	)
Profit from continuing operations		925			1,353
Net profit from discontinued operations		—			—
Consolidated profit		925			1,353
Minority interests		—			—
Attributable profit to the Group		925			1,353

* Including dividends, income from equity-accounted method and other operating income/expenses

Retail Banking USA	103
US$ million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		538			517			511			495
Net fees		111			111			103			116
Gains (losses) on financial transactions		68			94			58			51
Other operating income*		106			91			87			83
Gross income		822			813			760			744
Operating expenses		(351	)		(367	)		(366	)		(376	)
General administrative expenses		(311	)		(321	)		(314	)		(327	)
Personnel		(175	)		(173	)		(176	)		(180	)
Other general administrative expenses		(137	)		(148	)		(138	)		(147	)
Depreciation and amortisation		(40	)		(47	)		(52	)		(49	)
Net operating income		471			446			393			368
Net loan-loss provisions		(75	)		(96	)		(58	)		(92	)
Other income		(25	)		(35	)		(193	)		(5	)
Profit before taxes		370			314			143			271
Tax on profit		(65	)		(73	)		(14	)		(21	)
Profit from continuing operations		306			241			129			250
Net profit from discontinued operations		—			—			—			—
Consolidated profit		306			241			129			250
Minority interests		—			—			—			—
Attributable profit to the Group		306			241			129			250

* Including dividends, income from equity-accounted method and other operating income/expenses

Global Wholesale Banking	104
EUR million

	2012			2011
Income statement
Net interest income		2,708			2,638
Net fees		1,360			1,248
Gains (losses) on financial transactions		840			847
Other operating income*		268			276
Gross income		5,176			5,008
Operating expenses		(1,764	)		(1,682	)
General administrative expenses		(1,593	)		(1,545	)
Personnel		(1,013	)		(1,017	)
Other general administrative expenses		(579	)		(527	)
Depreciation and amortisation		(172	)		(137	)
Net operating income		3,412			3,326
Net loan-loss provisions		(420	)		(293	)
Other income		(45	)		(26	)
Profit before taxes		2,947			3,007
Tax on profit		(827	)		(827	)
Profit from continuing operations		2,120			2,180
Net profit from discontinued operations		—			—
Consolidated profit		2,120			2,180
Minority interests		209			212
Attributable profit to the Group		1,911			1,968

* Including dividends, income from equity-accounted method and other operating income/expenses

Global Wholesale Banking	105
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		665			679			669			695
Net fees		361			352			332			316
Gains (losses) on financial transactions		475			88			146			130
Other operating income*		37			158			29			44
Gross income		1,538			1,277			1,176			1,184
Operating expenses		(447	)		(441	)		(449	)		(427	)
General administrative expenses		(407	)		(398	)		(401	)		(386	)
Personnel		(260	)		(254	)		(261	)		(238	)
Other general administrative expenses		(146	)		(144	)		(140	)		(149	)
Depreciation and amortisation		(41	)		(42	)		(48	)		(41	)
Net operating income		1,091			836			727			757
Net loan-loss provisions		(56	)		(128	)		(147	)		(90	)
Other income		(35	)		(14	)		20			(17	)
Profit before taxes		1,001			695			600			651
Tax on profit		(290	)		(193	)		(171	)		(172	)
Profit from continuing operations		711			502			429			478
Net profit from discontinued operations		—			—			—			—
Consolidated profit		711			502			429			478
Minority interests		60			50			43			56
Attributable profit to the Group		650			452			387			422

* Including dividends, income from equity-accounted method and other operating income/expenses

Asset Management and Insurance	106
EUR million

	2012			2011
Income statement
Net interest income		118			134
Net fees		418			410
Gains (losses) on financial transactions		3			5
Other operating income*		355			410
Gross income		894			958
Operating expenses		(306	)		(321	)
General administrative expenses		(271	)		(284	)
Personnel		(160	)		(170	)
Other general administrative expenses		(111	)		(113	)
Depreciation and amortisation		(35	)		(37	)
Net operating income		587			637
Net loan-loss provisions		(2	)		0
Other income		(10	)		(48	)
Profit before taxes		576			590
Tax on profit		(154	)		(127	)
Profit from continuing operations		422			462
Net profit from discontinued operations		—			—
Consolidated profit		422			462
Minority interests		20			29
Attributable profit to the Group		402			433

* Including dividends, income from equity-accounted method and other operating income/expenses

Asset Management and Insurance	107
EUR million

	Q1 ’12			Q2 ’12			Q3 ’12			Q4 ’12
Income statement
Net interest income		30			29			28			32
Net fees		96			114			102			106
Gains (losses) on financial transactions		1			(1	)		1			2
Other operating income*		98			91			65			101
Gross income		225			233			195			241
Operating expenses		(76	)		(78	)		(78	)		(75	)
General administrative expenses		(67	)		(68	)		(69	)		(66	)
Personnel		(40	)		(40	)		(42	)		(38	)
Other general administrative expenses		(28	)		(28	)		(27	)		(28	)
Depreciation and amortisation		(9	)		(9	)		(9	)		(9	)
Net operating income		148			156			117			166
Net loan-loss provisions		(0	)		(2	)		(0	)		0
Other income		(5	)		(10	)		2			3
Profit before taxes		143			144			120			169
Tax on profit		(40	)		(36	)		(28	)		(50	)
Profit from continuing operations		103			108			92			119
Net profit from discontinued operations		—			—			—			—
Consolidated profit		103			108			92			119
Minority interests		9			3			4			3
Attributable profit to the Group		94			104			87			116

* Including dividends, income from equity-accounted method and other operating income/expenses

Agenda —Restated data -Summary -Results -Balance Sheet

GRUPO SANTANDER. Balance sheet	109
EUR million

	31.12.12		31.12.11
Assets
Cash on hand and deposits at central banks		118,488		96,524
Trading portfolio		177,917		172,637
Debt securities		43,101		52,704
Customer loans		9,162		8,056
Equities		5,492		4,744
Trading derivatives		110,319		102,498
Deposits from credit institutions		9,843		4,636
Other financial assets at fair value		28,356		19,563
Customer loans		13,936		11,748
Other (deposits at credit institutions, debt securities and e		14,420		7,815
Available-for-sale financial assets		92,267		86,612
Debt securities		87,724		81,589
Equities		4,542		5,024
Loans		756,858		777,967
Deposits at credit institutions		53,785		42,389
Customer loans		696,013		728,737
Debt securities		7,059		6,840
Investments		4,453		4,154
Intangible assets and property and equipment		17,296		16,840
Goodwill		24,626		25,089
Other		49,338		51,622
Total assets		1,269,598		1,251,008

GRUPO SANTANDER. Balance sheet	110
EUR million

	31.12.12			31.12.11
Liabilities and shareholders’ equity
Trading portfolio		143,241			146,949
Customer deposits		8,897			16,574
Marketable debt securities		1			77
Trading derivatives		109,743			103,083
Other		24,600			27,214
Other financial liabilities at fair value		45,418			44,908
Customer deposits		28,638			26,982
Marketable debt securities		4,904			8,185
Due to central banks and credit institutions		11,876			9,741
Financial liabilities at amortized cost		959,321			935,669
Due to central banks and credit institutions		131,670			116,368
Customer deposits		589,104			588,977
Marketable debt securities		201,064			189,110
Subordinated debt		18,238			22,992
Other financial liabilities		19,245			18,221
Insurance liabilities		1,425			517
Provisions		16,148			17,308
Other liability accounts		22,771			24,844
Total liabilities		1,188,324			1,170,195
Shareholders’ equity		81,333			80,874
Capital stock		5,161			4,455
Reserves		74,528			72,660
Attributable profit to the Group		2,295			5,330
Less: dividends		(650	)		(1,570	)
Equity adjustments by valuation		(9,474	)		(6,415	)
Minority interests		9,415			6,354
Total equity		81,275			80,813
Total liabilities and equity		1,269,598			1,251,008

GRUPO SANTANDER. Balance sheet	111
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Assets
Cash on hand and deposits at central banks		111,943		86,719		95,979		118,488
Trading portfolio		174,223		196,487		199,727		177,917
Debt securities		53,235		48,477		41,521		43,101
Customer loans		13,300		22,688		20,639		9,162
Equities		5,304		4,769		5,097		5,492
Trading derivatives		95,495		112,303		122,472		110,319
Deposits from credit institutions		6,889		8,250		9,998		9,843
Other financial assets at fair value		20,358		27,776		29,150		28,356
Customer loans		12,116		18,716		15,788		13,936
Other (deposits at credit institutions, debt securities and e		8,242		9,061		13,361		14,420
Available-for-sale financial assets		99,165		97,647		97,189		92,267
Debt securities		94,349		93,111		92,803		87,724
Equities		4,816		4,536		4,386		4,542
Loans		779,331		787,159		781,509		756,858
Deposits at credit institutions		52,924		57,340		58,649		53,785
Customer loans		719,533		723,364		716,253		696,013
Debt securities		6,874		6,454		6,607		7,059
Investments		4,685		4,730		4,676		4,453
Intangible assets and property and equipment		16,816		16,474		17,055		17,296
Goodwill		25,200		25,136		25,178		24,626
Other		51,117		49,924		49,543		49,338
Total assets		1,282,838		1,292,052		1,300,006		1,269,598

GRUPO SANTANDER. Balance sheet	112
EUR million

	31.03.12			30.06.12			30.09.12			31.12.12
Liabilities and shareholders’ equity
Trading portfolio		149,125			161,487			172,388			143,241
Customer deposits		16,085			28,765			23,086			8,897
Marketable debt securities		74			94			122			1
Trading derivatives		96,889			110,958			123,459			109,743
Other		36,077			21,669			25,721			24,600
Other financial liabilities at fair value		47,490			38,757			42,259			45,418
Customer deposits		32,068			23,974			22,788			28,638
Marketable debt securities		5,247			6,168			6,769			4,904
Deposits at credit institutions		10,174			8,615			12,702			11,876
Financial liabilities at amortized cost		964,252			973,084			961,851			959,321
Due to central banks and credit institutions		124,780			138,200			138,261			131,670
Customer deposits		594,633			591,269			584,199			589,104
Marketable debt securities		201,697			202,303			199,256			201,064
Subordinated debt		22,821			22,408			19,090			18,238
Other financial liabilities		20,321			18,905			21,044			19,245
Insurance liabilities		717			425			1,129			1,425
Provisions		17,206			16,451			15,952			16,148
Other liability accounts		21,914			22,026			24,039			22,771
Total liabilities		1,200,705			1,212,229			1,217,618			1,188,324
Shareholders’ equity		80,717			80,696			81,281			81,333
Capital stock		4,538			4,718			4,949			5,161
Reserves		74,552			74,229			74,862			74,528
Attributable profit to the Group		1,627			1,749			1,872			2,295
Less: dividends		—			—			(401	)		(650	)
Equity adjustments by valuation		(6,831	)		(8,944	)		(8,561	)		(9,474	)
Minority interests		8,247			8,071			9,667			9,415
Total equity		82,134			79,823			82,388			81,275
Total liabilities and equity		1,282,838			1,292,052			1,300,006			1,269,598

Operating areas	113
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		714,004		737,319
Trading portfolio (w/o loans)		154,847		152,645
Available-for-sale financial assets		83,317		79,100
Due from credit institutions**		93,657		80,301
Intangible assets and property and equipment		13,309		12,454
Other assets		127,773		125,769
Total assets/liabilities & shareholders’ equity		1,186,907		1,187,588
Customer deposits**		623,487		610,115
Marketable debt securities**		123,963		112,315
Subordinated debt**		13,372		16,731
Insurance liabilities		1,425		517
Due to credit institutions**		153,844		161,845
Other liabilities		201,043		219,635
Shareholders’ equity***		69,773		66,430
Other customer funds under management		118,141		125,696
Mutual funds		89,176		98,698
Pension funds		10,076		8,159
Managed portfolios		18,889		18,840
Customer funds under management		877,001		864,857

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Operating areas	114
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		741,689		760,087		745,218		714,004
Trading portfolio (w/o loans)		146,916		157,634		159,370		154,847
Available-for-sale financial assets		94,145		94,048		90,852		83,317
Due from credit institutions**		88,335		86,724		97,932		93,657
Intangible assets and property and equipment		12,686		12,484		12,838		13,309
Other assets		129,285		125,176		128,431		127,773
Total assets/liabilities & shareholders’ equity		1,213,055		1,236,154		1,234,640		1,186,907
Customer deposits**		622,657		630,975		626,922		623,487
Marketable debt securities**		120,101		126,205		124,413		123,963
Subordinated debt**		16,581		17,064		14,202		13,372
Insurance liabilities		717		425		1,129		1,425
Due to credit institutions**		163,362		154,714		159,155		153,844
Other liabilities		216,007		234,384		238,217		201,043
Shareholders’ equity***		73,630		72,388		70,602		69,773
Other customer funds under management		135,179		125,184		121,628		118,141
Mutual funds		105,914		97,683		93,745		89,176
Pension funds		9,765		9,436		9,699		10,076
Managed portfolios		19,500		18,064		18,184		18,889
Customer funds under management		893,440		898,216		885,673		877,001

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Continental Europe	115
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		283,427		303,117
Trading portfolio (w/o loans)		87,992		79,229
Available-for-sale financial assets		38,309		40,424
Due from credit institutions**		49,020		43,635
Intangible assets and property and equipment		5,697		5,360
Other assets		30,827		25,412
Total assets/liabilities & shareholders’ equity		495,272		497,177
Customer deposits**		256,154		244,836
Marketable debt securities**		21,117		16,586
Subordinated debt**		118		181
Insurance liabilities		1,425		517
Due to credit institutions**		78,179		72,259
Other liabilities		107,245		133,418
Shareholders’ equity***		31,034		29,380
Other customer funds under management		43,391		40,050
Mutual funds		27,080		27,124
Pension funds		10,076		8,159
Managed portfolios		6,236		4,766
Customer funds under management		318,819		301,652

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Continental Europe	116
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		300,611		301,663		290,909		283,427
Trading portfolio (w/o loans)		78,957		84,927		88,244		87,992
Available-for-sale financial assets		54,792		51,296		46,720		38,309
Due from credit institutions**		44,508		45,421		48,776		49,020
Intangible assets and property and equipment		5,566		5,476		5,457		5,697
Other assets		27,108		23,499		22,952		30,827
Total assets/liabilities & shareholders’ equity		511,542		512,281		503,058		495,272
Customer deposits**		250,037		245,255		239,961		256,154
Marketable debt securities**		19,049		19,110		21,098		21,117
Subordinated debt**		175		180		128		118
Insurance liabilities		717		425		1,129		1,425
Due to credit institutions**		74,186		66,744		71,154		78,179
Other liabilities		135,505		149,289		138,726		107,245
Shareholders’ equity***		31,872		31,278		30,862		31,034
Other customer funds under management		46,320		42,375		42,945		43,391
Mutual funds		31,160		27,560		27,529		27,080
Pension funds		9,765		9,436		9,699		10,076
Managed portfolios		5,395		5,378		5,717		6,236
Customer funds under management		314,503		305,709		302,638		318,819

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Spain	117
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		178,426		188,798
Trading portfolio (w/o loans)		78,456		69,218
Available-for-sale financial assets		29,681		31,013
Due from credit institutions**		24,784		18,541
Intangible assets and property and equipment		4,160		3,937
Other assets		13,238		7,679
Total assets/liabilities & shareholders’ equity		328,746		319,187
Customer deposits**		187,261		170,613
Marketable debt securities**		11,536		6,052
Subordinated debt**		8		7
Insurance liabilities		963		382
Due to credit institutions**		28,413		22,580
Other liabilities		87,066		106,293
Shareholders’ equity***		13,499		13,260
Other customer funds under management		36,122		35,248
Mutual funds		22,926		23,325
Pension funds		9,285		7,394
Managed portfolios		3,911		4,528
Customer funds under management		232,964		211,919

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Spain	118
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		186,885		189,202		182,253		178,426
Trading portfolio (w/o loans)		70,072		75,542		79,415		78,456
Available-for-sale financial assets		43,328		40,983		36,427		29,681
Due from credit institutions**		19,404		25,702		23,269		24,784
Intangible assets and property and equipment		4,086		4,019		3,980		4,160
Other assets		10,387		7,827		7,243		13,238
Total assets/liabilities & shareholders’ equity		334,161		343,275		332,586		328,746
Customer deposits**		175,903		174,552		169,335		187,261
Marketable debt securities**		8,346		9,803		12,535		11,536
Subordinated debt**		7		8		8		8
Insurance liabilities		511		144		723		963
Due to credit institutions**		25,382		18,795		19,021		28,413
Other liabilities		110,003		126,228		117,535		87,066
Shareholders’ equity***		14,010		13,744		13,429		13,499
Other customer funds under management		40,486		35,954		36,249		36,122
Mutual funds		27,123		23,892		23,561		22,926
Pension funds		8,978		8,675		8,931		9,285
Managed portfolios		4,385		3,387		3,757		3,911
Customer funds under management		223,664		219,105		216,634		232,964

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Portugal	119
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		25,960		28,403
Trading portfolio (w/o loans)		1,947		1,617
Available-for-sale financial assets		4,023		4,496
Due from credit institutions**		3,527		2,467
Intangible assets and property and equipment		382		452
Other assets		6,047		6,722
Total assets/liabilities & shareholders’ equity		41,887		44,158
Customer deposits**		23,971		23,465
Marketable debt securities**		3,492		5,037
Subordinated debt**		0		0
Insurance liabilities		87		70
Due to credit institutions**		11,721		13,397
Other liabilities		195		(369	)
Shareholders’ equity***		2,421		2,557
Other customer funds under management		2,421		2,686
Mutual funds		1,544		1,866
Pension funds		787		760
Managed portfolios		90		59
Customer funds under management		29,884		31,188

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Portugal	120
EUR million

	31.03.12			30.06.12			30.09.12		31.12.12
Balance sheet
Customer loans**		27,808			27,289			26,759		25,960
Trading portfolio (w/o loans)		1,672			1,789			1,894		1,947
Available-for-sale financial assets		5,295			5,511			5,736		4,023
Due from credit institutions**		2,200			2,368			3,695		3,527
Intangible assets and property and equipment		439			418			399		382
Other assets		6,196			6,018			5,446		6,047
Total assets/liabilities & shareholders’ equity		43,609			43,394			43,929		41,887
Customer deposits**		23,321			23,772			23,877		23,971
Marketable debt securities**		4,734			3,892			3,759		3,492
Subordinated debt**		(0	)		0			0		0
Insurance liabilities		70			67			77		87
Due to credit institutions**		13,198			13,325			13,503		11,721
Other liabilities		(285	)		(196	)		254		195
Shareholders’ equity***		2,571			2,534			2,459		2,421
Other customer funds under management		2,654			2,266			2,440		2,421
Mutual funds		1,809			1,441			1,611		1,544
Pension funds		782			757			764		787
Managed portfolios		63			69			65		90
Customer funds under management		30,708			29,930			30,076		29,884

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Poland	121
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		9,732		8,479
Trading portfolio (w/o loans)		175		1,304
Available-for-sale financial assets		2,876		2,617
Due from credit institutions**		394		309
Intangible assets and property and equipment		146		183
Other assets		1,527		645
Total assets/liabilities & shareholders’ equity		14,850		13,536
Customer deposits**		11,217		10,359
Marketable debt securities**		—		—
Subordinated debt**		100		99
Insurance liabilities		—		—
Due to credit institutions**		478		1,163
Other liabilities		1,258		702
Shareholders’ equity***		1,796		1,213
Other customer funds under management		2,594		1,926
Mutual funds		2,443		1,747
Pension funds		—		—
Managed portfolios		150		179
Customer funds under management		13,911		12,383

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Poland	122
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		9,106		9,191		9,659		9,732
Trading portfolio (w/o loans)		769		871		399		175
Available-for-sale financial assets		2,832		2,634		2,998		2,876
Due from credit institutions**		368		549		423		394
Intangible assets and property and equipment		187		175		140		146
Other assets		1,100		698		1,059		1,527
Total assets/liabilities & shareholders’ equity		14,363		14,119		14,678		14,850
Customer deposits**		10,028		10,463		11,035		11,217
Marketable debt securities**		—		—		—		—
Subordinated debt**		100		100		100		100
Insurance liabilities		—		—		—		—
Due to credit institutions**		1,690		1,109		713		478
Other liabilities		677		773		1,047		1,258
Shareholders’ equity***		1,867		1,673		1,782		1,796
Other customer funds under management		2,248		2,232		2,345		2,594
Mutual funds		2,059		2,059		2,188		2,443
Pension funds		—		—		—		—
Managed portfolios		188		173		157		150
Customer funds under management		12,376		12,796		13,480		13,911

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Poland	123
PLN million

	31.12.12		31.12.11
Balance sheet
Customer loans**		39,649		37,801
Trading portfolio (w/o loans)		711		5,812
Available-for-sale financial assets		11,716		11,665
Due from credit institutions**		1,606		1,376
Intangible assets and property and equipment		596		816
Other assets		6,222		2,876
Total assets/liabilities & shareholders’ equity		60,500		60,345
Customer deposits**		45,698		46,178
Marketable debt securities**		—		—
Subordinated debt**		409		441
Insurance liabilities		—		—
Due to credit institutions**		1,949		5,186
Other liabilities		5,126		3,131
Shareholders’ equity***		7,319		5,409
Other customer funds under management		10,566		8,586
Mutual funds		9,954		7,789
Pension funds		—		—
Managed portfolios		613		797
Customer funds under management		56,673		55,205

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Poland	124
PLN million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		37,811		39,052		39,639		39,649
Trading portfolio (w/o loans)		3,193		3,702		1,639		711
Available-for-sale financial assets		11,760		11,191		12,303		11,716
Due from credit institutions**		1,528		2,333		1,735		1,606
Intangible assets and property and equipment		776		744		573		596
Other assets		4,569		2,965		4,346		6,222
Total assets/liabilities & shareholders’ equity		59,638		59,987		60,235		60,500
Customer deposits**		41,640		44,457		45,284		45,698
Marketable debt securities**		—		—		—		—
Subordinated debt**		416		426		411		409
Insurance liabilities		—		—		—		—
Due to credit institutions**		7,018		4,713		2,928		1,949
Other liabilities		2,811		3,283		4,298		5,126
Shareholders’ equity***		7,753		7,108		7,314		7,319
Other customer funds under management		9,332		9,483		9,623		10,566
Mutual funds		8,550		8,749		8,977		9,954
Pension funds		—		—		—		—
Managed portfolios		783		734		646		613
Customer funds under management		51,388		54,366		55,318		56,673

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Santander Consumer Finance	125
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		56,683		56,731
Trading portfolio (w/o loans)		1,339		1,335
Available-for-sale financial assets		228		205
Due from credit institutions**		11,502		10,876
Intangible assets and property and equipment		999		784
Other assets		3,321		2,909
Total assets/liabilities & shareholders’ equity		74,071		72,840
Customer deposits**		31,892		33,198
Marketable debt securities**		6,083		5,410
Subordinated debt**		10		75
Insurance liabilities		—		—
Due to credit institutions**		20,506		18,914
Other liabilities		4,530		5,403
Shareholders’ equity***		11,050		9,840
Other customer funds under management		6		6
Mutual funds		2		2
Pension funds		4		4
Managed portfolios		—		—
Customer funds under management		37,991		38,689

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Santander Consumer Finance	126
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		56,306		56,834		56,822		56,683
Trading portfolio (w/o loans)		1,186		1,431		1,520		1,339
Available-for-sale financial assets		1,174		775		329		228
Due from credit institutions**		9,149		9,321		12,156		11,502
Intangible assets and property and equipment		842		852		927		999
Other assets		2,801		2,522		2,569		3,321
Total assets/liabilities & shareholders’ equity		71,458		71,734		74,323		74,071
Customer deposits**		33,180		32,702		33,087		31,892
Marketable debt securities**		5,908		5,361		4,747		6,083
Subordinated debt**		68		72		19		10
Insurance liabilities		—		—		—		—
Due to credit institutions**		17,210		18,647		21,018		20,506
Other liabilities		3,918		4,070		4,578		4,530
Shareholders’ equity***		11,173		10,882		10,874		11,050
Other customer funds under management		6		6		6		6
Mutual funds		2		2		2		2
Pension funds		4		4		4		4
Managed portfolios		—		—		—		—
Customer funds under management		39,163		38,140		37,859		37,991

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Spain’s run-off real estate	127
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		7,298		14,282
Trading portfolio (w/o loans)		—		—
Available-for-sale financial assets		164		—
Due from credit institutions**		—		—
Intangible assets and property and equipment		—		—
Other assets		4,815		5,071
Total assets/liabilities & shareholders’ equity		12,277		19,352
Customer deposits**		289		314
Marketable debt securities**		6		18
Subordinated debt**		—		—
Insurance liabilities		—		—
Due to credit institutions**		0		—
Other liabilities		10,330		17,225
Shareholders’ equity***		1,652		1,796
Other customer funds under management		165		184
Mutual funds		164		184
Pension funds		1		1
Managed portfolios		—		—
Customer funds under management		460		516

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Spain’s run-off real estate	128
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		13,872		11,377		8,851		7,298
Trading portfolio (w/o loans)		—		—		—		—
Available-for-sale financial assets		—		—		—		164
Due from credit institutions**		—		—		—		—
Intangible assets and property and equipment		—		—		—		—
Other assets		5,193		4,956		4,855		4,815
Total assets/liabilities & shareholders’ equity		19,065		16,332		13,706		12,277
Customer deposits**		299		304		259		289
Marketable debt securities**		14		7		9		6
Subordinated debt**		—		—		—		—
Insurance liabilities		—		—		—		—
Due to credit institutions**		0		0		0		0
Other liabilities		16,977		14,302		11,748		10,330
Shareholders’ equity***		1,775		1,720		1,691		1,652
Other customer funds under management		168		167		168		165
Mutual funds		167		166		167		164
Pension funds		1		1		1		1
Managed portfolios		—		—		—		—
Customer funds under management		481		478		436		460

** Including all on-balance sheet balances for this item

*** Not including profit of the year

United Kingdom	129
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		249,157		254,140
Trading portfolio (w/o loans)		38,177		41,440
Available-for-sale financial assets		6,718		55
Due from credit institutions**		18,124		16,808
Intangible assets and property and equipment		2,561		2,290
Other assets		44,321		40,809
Total assets/liabilities & shareholders’ equity		359,058		355,542
Customer deposits**		194,452		194,318
Marketable debt securities**		73,919		70,823
Subordinated debt**		5,534		8,260
Insurance liabilities		—		—
Due to credit institutions**		29,313		31,203
Other liabilities		42,689		37,922
Shareholders’ equity***		13,152		13,017
Other customer funds under management		13,919		15,744
Mutual funds		13,919		15,744
Pension funds		—		—
Managed portfolios		—		—
Customer funds under management		287,823		289,145

** Including all on-balance sheet balances for this item

*** Not including profit of the year

United Kingdom	130
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		259,637		274,325		270,051		249,157
Trading portfolio (w/o loans)		36,225		39,740		43,586		38,177
Available-for-sale financial assets		996		6,012		6,775		6,718
Due from credit institutions**		17,748		17,087		20,568		18,124
Intangible assets and property and equipment		2,286		2,423		2,472		2,561
Other assets		48,789		46,648		47,201		44,321
Total assets/liabilities & shareholders’ equity		365,681		386,234		390,653		359,058
Customer deposits**		191,727		211,192		213,508		194,452
Marketable debt securities**		74,322		80,635		75,963		73,919
Subordinated debt**		8,086		8,508		5,720		5,534
Insurance liabilities		—		—		—		—
Due to credit institutions**		42,180		33,382		34,745		29,313
Other liabilities		36,390		39,095		47,195		42,689
Shareholders’ equity***		12,976		13,423		13,524		13,152
Other customer funds under management		15,674		16,110		16,243		13,919
Mutual funds		15,674		16,110		16,243		13,919
Pension funds		—		—		—		—
Managed portfolios		—		—		—		—
Customer funds under management		289,809		316,445		311,433		287,823

** Including all on-balance sheet balances for this item

*** Not including profit of the year

United Kingdom	131
£ million

	31.12.12		31.12.11
Balance sheet
Customer loans**		203,337		212,284
Trading portfolio (w/o loans)		31,156		34,615
Available-for-sale financial assets		5,483		46
Due from credit institutions**		14,791		14,040
Intangible assets and property and equipment		2,090		1,913
Other assets		36,171		34,087
Total assets/liabilities & shareholders’ equity		293,028		296,984
Customer deposits**		158,692		162,314
Marketable debt securities**		60,325		59,159
Subordinated debt**		4,516		6,899
Insurance liabilities		—		—
Due to credit institutions**		23,922		26,064
Other liabilities		34,838		31,676
Shareholders’ equity***		10,733		10,873
Other customer funds under management		11,359		13,151
Mutual funds		11,359		13,151
Pension funds		—		—
Managed portfolios		—		—
Customer funds under management		234,893		241,523

** Including all on-balance sheet balances for this item

*** Not including profit of the year

United Kingdom	132
£ million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		216,512		221,325		215,514		203,337
Trading portfolio (w/o loans)		30,208		32,062		34,784		31,156
Available-for-sale financial assets		831		4,851		5,407		5,483
Due from credit institutions**		14,800		13,786		16,415		14,791
Intangible assets and property and equipment		1,906		1,955		1,973		2,090
Other assets		40,685		37,635		37,669		36,171
Total assets/liabilities & shareholders’ equity		304,941		311,614		311,761		293,028
Customer deposits**		159,881		170,390		170,390		158,692
Marketable debt securities**		61,977		65,056		60,622		60,325
Subordinated debt**		6,743		6,864		4,565		4,516
Insurance liabilities		—		—		—		—
Due to credit institutions**		35,174		26,932		27,729		23,922
Other liabilities		30,346		31,541		37,664		34,838
Shareholders’ equity***		10,821		10,830		10,792		10,733
Other customer funds under management		13,070		12,997		12,963		11,359
Mutual funds		13,070		12,997		12,963		11,359
Pension funds		—		—		—		—
Managed portfolios		—		—		—		—
Customer funds under management		241,672		255,308		248,539		234,893

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Latin America	133
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		140,090		139,867
Trading portfolio (w/o loans)		28,403		31,705
Available-for-sale financial assets		23,499		26,186
Due from credit institutions**		25,799		19,181
Intangible assets and property and equipment		4,490		4,312
Other assets		47,346		53,854
Total assets/liabilities & shareholders’ equity		269,627		275,105
Customer deposits**		134,765		134,078
Marketable debt securities**		28,107		23,253
Subordinated debt**		5,734		6,015
Insurance liabilities		—		—
Due to credit institutions**		32,131		46,832
Other liabilities		48,481		45,435
Shareholders’ equity***		20,409		19,492
Other customer funds under management		60,831		69,902
Mutual funds		48,178		55,829
Pension funds		0		—
Managed portfolios		12,653		14,073
Customer funds under management		229,437		233,248

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Latin America	134
EUR million

	31.03.12		30.06.12			30.09.12			31.12.12
Balance sheet
Customer loans**		141,411		141,115			142,412			140,090
Trading portfolio (w/o loans)		31,489		32,663			27,227			28,403
Available-for-sale financial assets		24,935		23,886			23,385			23,499
Due from credit institutions**		25,567		23,572			27,972			25,799
Intangible assets and property and equipment		4,355		4,056			4,378			4,490
Other assets		47,985		48,577			51,884			47,346
Total assets/liabilities & shareholders’ equity		275,742		273,870			277,258			269,627
Customer deposits**		143,065		136,183			135,000			134,765
Marketable debt securities**		26,167		26,072			26,516			28,107
Subordinated debt**		6,100		6,017			5,850			5,734
Insurance liabilities		—		—			—			—
Due to credit institutions**		34,632		39,530			39,307			32,131
Other liabilities		42,100		43,796			49,654			48,481
Shareholders’ equity***		23,677		22,272			20,932			20,409
Other customer funds under management		73,185		66,699			62,440			60,831
Mutual funds		59,080		54,013			49,972			48,178
Pension funds		0		(0	)		(0	)		0
Managed portfolios		14,105		12,686			12,467			12,653
Customer funds under management		248,518		234,971			229,806			229,437

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Latin America	135
US$ million

	31.12.12		31.12.11
Balance sheet
Customer loans**		184,835		180,974
Trading portfolio (w/o loans)		37,474		41,023
Available-for-sale financial assets		31,005		33,882
Due from credit institutions**		34,039		24,819
Intangible assets and property and equipment		5,924		5,579
Other assets		62,469		69,682
Total assets/liabilities & shareholders’ equity		355,745		355,958
Customer deposits**		177,809		173,483
Marketable debt securities**		37,084		30,087
Subordinated debt**		7,565		7,783
Insurance liabilities		—		—
Due to credit institutions**		42,394		60,596
Other liabilities		63,966		58,789
Shareholders’ equity***		26,927		25,220
Other customer funds under management		80,261		90,446
Mutual funds		63,566		72,237
Pension funds		0		—
Managed portfolios		16,695		18,209
Customer funds under management		302,719		301,800

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Latin America	136
US$ million

	31.03.12		30.06.12			30.09.12			31.12.12
Balance sheet
Customer loans**		188,868		177,664			184,139			184,835
Trading portfolio (w/o loans)		42,057		41,123			35,204			37,474
Available-for-sale financial assets		33,304		30,072			30,237			31,005
Due from credit institutions**		34,147		29,677			36,168			34,039
Intangible assets and property and equipment		5,817		5,107			5,660			5,924
Other assets		64,088		61,159			67,086			62,469
Total assets/liabilities & shareholders’ equity		368,281		344,802			358,495			355,745
Customer deposits**		191,078		171,455			174,555			177,809
Marketable debt securities**		34,948		32,824			34,285			37,084
Subordinated debt**		8,148		7,575			7,564			7,565
Insurance liabilities		—		—			—			—
Due to credit institutions**		46,255		49,769			50,824			42,394
Other liabilities		56,229		55,139			64,202			63,966
Shareholders’ equity***		31,623		28,040			27,064			26,927
Other customer funds under management		97,746		83,974			80,735			80,261
Mutual funds		78,908		68,003			64,614			63,566
Pension funds		0		(0	)		(0	)		0
Managed portfolios		18,838		15,971			16,120			16,695
Customer funds under management		331,920		295,829			297,139			302,719

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Brazil	137
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		74,511		78,408
Trading portfolio (w/o loans)		12,648		12,994
Available-for-sale financial assets		16,284		18,422
Due from credit institutions**		11,341		8,490
Intangible assets and property and equipment		3,357		3,228
Other assets		31,128		36,852
Total assets/liabilities & shareholders’ equity		149,270		158,396
Customer deposits**		69,849		72,405
Marketable debt securities**		19,974		16,154
Subordinated debt**		4,409		4,515
Insurance liabilities		—		—
Due to credit institutions**		17,400		28,847
Other liabilities		25,808		26,058
Shareholders’ equity***		11,830		10,416
Other customer funds under management		34,813		42,785
Mutual funds		31,339		39,414
Pension funds		—		—
Managed portfolios		3,474		3,371
Customer funds under management		129,045		135,859

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Brazil	138
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		78,083		75,963		75,293		74,511
Trading portfolio (w/o loans)		10,977		11,149		9,265		12,648
Available-for-sale financial assets		15,261		16,204		15,553		16,284
Due from credit institutions**		12,965		10,688		12,384		11,341
Intangible assets and property and equipment		3,262		3,061		3,361		3,357
Other assets		34,529		33,628		34,554		31,128
Total assets/liabilities & shareholders’ equity		155,077		150,692		150,410		149,270
Customer deposits**		76,352		69,095		69,588		69,849
Marketable debt securities**		18,872		19,197		18,812		19,974
Subordinated debt**		4,604		4,441		4,459		4,409
Insurance liabilities		—		—		—		—
Due to credit institutions**		17,199		20,313		19,594		17,400
Other liabilities		24,961		25,247		25,779		25,808
Shareholders’ equity***		13,089		12,399		12,179		11,830
Other customer funds under management		44,407		39,172		35,744		34,813
Mutual funds		41,247		36,066		32,577		31,339
Pension funds		0		—		—		—
Managed portfolios		3,160		3,106		3,167		3,474
Customer funds under management		144,235		131,905		128,602		129,045

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Brazil	139
US$ million

	31.12.12		31.12.11
Balance sheet
Customer loans**		98,310		101,452
Trading portfolio (w/o loans)		16,688		16,814
Available-for-sale financial assets		21,486		23,837
Due from credit institutions**		14,963		10,986
Intangible assets and property and equipment		4,430		4,177
Other assets		41,071		47,682
Total assets/liabilities & shareholders’ equity		196,947		204,948
Customer deposits**		92,159		93,685
Marketable debt securities**		26,354		20,902
Subordinated debt**		5,817		5,842
Insurance liabilities		—		—
Due to credit institutions**		22,957		37,325
Other liabilities		34,051		33,717
Shareholders’ equity***		15,609		13,478
Other customer funds under management		45,933		55,359
Mutual funds		41,349		50,997
Pension funds		—		—
Managed portfolios		4,584		4,362
Customer funds under management		170,262		175,788

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Brazil	140
US$ million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		104,287		95,637		97,353		98,310
Trading portfolio (w/o loans)		14,661		14,036		11,980		16,688
Available-for-sale financial assets		20,383		20,400		20,111		21,486
Due from credit institutions**		17,316		13,456		16,013		14,963
Intangible assets and property and equipment		4,357		3,853		4,345		4,430
Other assets		46,117		42,337		44,678		41,071
Total assets/liabilities & shareholders’ equity		207,121		189,721		194,480		196,947
Customer deposits**		101,976		86,991		89,977		92,159
Marketable debt securities**		25,205		24,169		24,324		26,354
Subordinated debt**		6,149		5,592		5,765		5,817
Insurance liabilities		—		—		—		—
Due to credit institutions**		22,972		25,574		25,335		22,957
Other liabilities		33,337		31,785		33,332		34,051
Shareholders’ equity***		17,481		15,610		15,748		15,609
Other customer funds under management		59,310		49,317		46,217		45,933
Mutual funds		55,089		45,407		42,122		41,349
Pension funds		0		—		—		—
Managed portfolios		4,220		3,910		4,095		4,584
Customer funds under management		192,640		166,069		166,283		170,262

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Brazil	141
R$ million

	31.12.12		31.12.11
Balance sheet
Customer loans**		201,448		189,427
Trading portfolio (w/o loans)		34,195		31,393
Available-for-sale financial assets		44,027		44,507
Due from credit institutions**		30,661		20,512
Intangible assets and property and equipment		9,077		7,800
Other assets		84,158		89,030
Total assets/liabilities & shareholders’ equity		403,567		382,668
Customer deposits**		188,844		174,923
Marketable debt securities**		54,002		39,027
Subordinated debt**		11,919		10,908
Insurance liabilities		—		—
Due to credit institutions**		47,042		69,691
Other liabilities		69,775		62,955
Shareholders’ equity***		31,985		25,164
Other customer funds under management		94,121		103,364
Mutual funds		84,728		95,220
Pension funds		—		—
Managed portfolios		9,393		8,144
Customer funds under management		348,886		328,222

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Brazil	142
R$ million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		189,921		195,893		197,508		201,448
Trading portfolio (w/o loans)		26,699		28,751		24,304		34,195
Available-for-sale financial assets		37,120		41,786		40,800		44,027
Due from credit institutions**		31,534		27,562		32,486		30,661
Intangible assets and property and equipment		7,935		7,893		8,816		9,077
Other assets		83,984		86,720		90,642		84,158
Total assets/liabilities & shareholders’ equity		377,194		388,604		394,555		403,567
Customer deposits**		185,712		178,183		182,542		188,844
Marketable debt securities**		45,902		49,505		49,347		54,002
Subordinated debt**		11,199		11,454		11,696		11,919
Insurance liabilities		—		—		—		—
Due to credit institutions**		41,834		52,383		51,399		47,042
Other liabilities		60,712		65,106		67,622		69,775
Shareholders’ equity***		31,835		31,974		31,949		31,985
Other customer funds under management		108,010		101,016		93,764		94,121
Mutual funds		100,325		93,007		85,456		84,728
Pension funds		0		—		—		—
Managed portfolios		7,685		8,009		8,308		9,393
Customer funds under management		350,823		340,157		337,349		348,886

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Mexico	143
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		20,384		18,185
Trading portfolio (w/o loans)		10,470		12,171
Available-for-sale financial assets		2,772		3,410
Due from credit institutions**		7,672		4,463
Intangible assets and property and equipment		380		369
Other assets		5,209		4,272
Total assets/liabilities & shareholders’ equity		46,886		42,872
Customer deposits**		24,743		21,459
Marketable debt securities**		2,021		1,324
Subordinated debt**		—		—
Insurance liabilities		—		—
Due to credit institutions**		3,757		7,598
Other liabilities		13,026		8,728
Shareholders’ equity***		3,340		3,763
Other customer funds under management		10,328		9,432
Mutual funds		10,328		9,432
Pension funds		—		—
Managed portfolios		—		—
Customer funds under management		37,091		32,214

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Mexico	144
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		19,146		20,454		21,545		20,384
Trading portfolio (w/o loans)		15,296		16,151		12,811		10,470
Available-for-sale financial assets		3,647		3,259		3,329		2,772
Due from credit institutions**		6,328		5,777		7,075		7,672
Intangible assets and property and equipment		378		309		336		380
Other assets		4,431		4,375		4,974		5,209
Total assets/liabilities & shareholders’ equity		49,225		50,325		50,070		46,886
Customer deposits**		26,120		26,033		24,162		24,743
Marketable debt securities**		1,312		1,301		1,343		2,021
Subordinated debt**		—		—		—		—
Insurance liabilities		—		—		—		—
Due to credit institutions**		8,785		8,899		6,738		3,757
Other liabilities		8,569		9,792		14,397		13,026
Shareholders’ equity***		4,438		4,299		3,431		3,340
Other customer funds under management		10,503		10,453		10,579		10,328
Mutual funds		10,503		10,453		10,579		10,328
Pension funds		—		—		—		—
Managed portfolios		—		—		—		—
Customer funds under management		37,936		37,787		36,084		37,091

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Mexico	145
US$ million

	31.12.12		31.12.11
Balance sheet
Customer loans**		26,894		23,530
Trading portfolio (w/o loans)		13,814		15,749
Available-for-sale financial assets		3,657		4,412
Due from credit institutions**		10,122		5,775
Intangible assets and property and equipment		501		478
Other assets		6,873		5,528
Total assets/liabilities & shareholders’ equity		61,861		55,472
Customer deposits**		32,645		27,765
Marketable debt securities**		2,666		1,713
Subordinated debt**		—		—
Insurance liabilities		—		—
Due to credit institutions**		4,957		9,831
Other liabilities		17,186		11,294
Shareholders’ equity***		4,407		4,869
Other customer funds under management		13,626		12,204
Mutual funds		13,626		12,204
Pension funds		—		—
Managed portfolios		—		—
Customer funds under management		48,937		41,681

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Mexico	146
US$ million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		25,571		25,752		27,858		26,894
Trading portfolio (w/o loans)		20,429		20,334		16,564		13,814
Available-for-sale financial assets		4,871		4,103		4,305		3,657
Due from credit institutions**		8,452		7,273		9,148		10,122
Intangible assets and property and equipment		504		389		434		501
Other assets		5,918		5,508		6,431		6,873
Total assets/liabilities & shareholders’ equity		65,745		63,359		64,741		61,861
Customer deposits**		34,886		32,775		31,241		32,645
Marketable debt securities**		1,752		1,639		1,737		2,666
Subordinated debt**		—		—		—		—
Insurance liabilities		—		—		—		—
Due to credit institutions**		11,734		11,204		8,712		4,957
Other liabilities		11,445		12,328		18,615		17,186
Shareholders’ equity***		5,928		5,413		4,436		4,407
Other customer funds under management		14,028		13,160		13,679		13,626
Mutual funds		14,028		13,160		13,679		13,626
Pension funds		—		—		—		—
Managed portfolios		—		—		—		—
Customer funds under management		50,667		47,574		46,657		48,937

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Mexico	147
Million pesos

	31.12.12		31.12.11
Balance sheet
Customer loans**		350,281		328,268
Trading portfolio (w/o loans)		179,914		219,709
Available-for-sale financial assets		47,628		61,549
Due from credit institutions**		131,836		80,569
Intangible assets and property and equipment		6,531		6,668
Other assets		89,520		77,123
Total assets/liabilities & shareholders’ equity		805,711		773,885
Customer deposits**		425,189		387,352
Marketable debt securities**		34,721		23,894
Subordinated debt**		—		—
Insurance liabilities		—		—
Due to credit institutions**		64,563		137,150
Other liabilities		223,838		157,557
Shareholders’ equity***		57,399		67,932
Other customer funds under management		177,474		170,252
Mutual funds		177,474		170,252
Pension funds		—		—
Managed portfolios		—		—
Customer funds under management		637,385		581,498

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Mexico	148
Million pesos

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		325,901		345,172		357,835		350,281
Trading portfolio (w/o loans)		260,365		272,561		212,769		179,914
Available-for-sale financial assets		62,076		54,991		55,296		47,628
Due from credit institutions**		107,719		97,490		117,512		131,836
Intangible assets and property and equipment		6,427		5,211		5,573		6,531
Other assets		75,425		73,835		82,612		89,520
Total assets/liabilities & shareholders’ equity		837,913		849,259		831,597		805,711
Customer deposits**		444,626		439,315		401,292		425,189
Marketable debt securities**		22,332		21,963		22,308		34,721
Subordinated debt**		—		—		—		—
Insurance liabilities		—		—		—		—
Due to credit institutions**		149,546		150,182		111,901		64,563
Other liabilities		145,862		165,247		239,113		223,838
Shareholders’ equity***		75,547		72,551		56,983		57,399
Other customer funds under management		178,789		176,393		175,708		177,474
Mutual funds		178,789		176,393		175,708		177,474
Pension funds		—		—		—		—
Managed portfolios		—		—		—		—
Customer funds under management		645,746		637,671		599,307		637,385

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Chile	149
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		29,677		25,709
Trading portfolio (w/o loans)		1,725		3,019
Available-for-sale financial assets		2,949		2,572
Due from credit institutions**		3,151		2,049
Intangible assets and property and equipment		373		350
Other assets		2,799		5,208
Total assets/liabilities & shareholders’ equity		40,674		38,906
Customer deposits**		22,411		20,175
Marketable debt securities**		6,082		5,601
Subordinated debt**		1,151		1,285
Insurance liabilities		—		—
Due to credit institutions**		4,674		4,859
Other liabilities		4,286		5,104
Shareholders’ equity***		2,071		1,882
Other customer funds under management		4,563		4,846
Mutual funds		4,563		4,846
Pension funds		—		—
Managed portfolios		0		—
Customer funds under management		34,206		31,908

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Chile	150
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		27,257		29,074		30,043		29,677
Trading portfolio (w/o loans)		1,816		1,768		1,717		1,725
Available-for-sale financial assets		4,127		2,861		2,887		2,949
Due from credit institutions**		2,625		2,798		3,773		3,151
Intangible assets and property and equipment		365		360		365		373
Other assets		2,845		4,284		3,530		2,799
Total assets/liabilities & shareholders’ equity		39,035		41,146		42,315		40,674
Customer deposits**		20,547		23,228		23,192		22,411
Marketable debt securities**		5,819		5,539		6,329		6,082
Subordinated debt**		1,288		1,354		1,175		1,151
Insurance liabilities		—		—		—		—
Due to credit institutions**		4,827		4,974		4,960		4,674
Other liabilities		3,926		3,790		4,519		4,286
Shareholders’ equity***		2,629		2,261		2,138		2,071
Other customer funds under management		5,091		5,126		4,751		4,563
Mutual funds		5,091		5,126		4,751		4,563
Pension funds		—		—		—		—
Managed portfolios		—		—		—		0
Customer funds under management		32,745		35,246		35,447		34,206

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Chile	151
US$ million

	31.12.12		31.12.11
Balance sheet
Customer loans**		39,156		33,265
Trading portfolio (w/o loans)		2,276		3,907
Available-for-sale financial assets		3,890		3,328
Due from credit institutions**		4,157		2,651
Intangible assets and property and equipment		492		453
Other assets		3,693		6,739
Total assets/liabilities & shareholders’ equity		53,665		50,341
Customer deposits**		29,569		26,105
Marketable debt securities**		8,025		7,247
Subordinated debt**		1,518		1,663
Insurance liabilities		—		—
Due to credit institutions**		6,166		6,287
Other liabilities		5,655		6,603
Shareholders’ equity***		2,733		2,435
Other customer funds under management		6,020		6,271
Mutual funds		6,020		6,271
Pension funds		—		—
Managed portfolios		0		—
Customer funds under management		45,132		41,285

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Chile	152
US$ million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		36,405		36,605		38,845		39,156
Trading portfolio (w/o loans)		2,425		2,226		2,219		2,276
Available-for-sale financial assets		5,512		3,602		3,733		3,890
Due from credit institutions**		3,506		3,522		4,878		4,157
Intangible assets and property and equipment		488		454		472		492
Other assets		3,800		5,394		4,565		3,693
Total assets/liabilities & shareholders’ equity		52,136		51,803		54,713		53,665
Customer deposits**		27,442		29,243		29,988		29,569
Marketable debt securities**		7,772		6,973		8,183		8,025
Subordinated debt**		1,721		1,705		1,519		1,518
Insurance liabilities		—		—		—		—
Due to credit institutions**		6,446		6,262		6,414		6,166
Other liabilities		5,243		4,772		5,844		5,655
Shareholders’ equity***		3,511		2,847		2,765		2,733
Other customer funds under management		6,800		6,454		6,143		6,020
Mutual funds		6,800		6,454		6,143		6,020
Pension funds		—		—		—		—
Managed portfolios		—		—		—		0
Customer funds under management		43,734		44,375		45,833		45,132

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Chile	153
Ch$ million

	31.12.12		31.12.11
Balance sheet
Customer loans**		18,748,111		17,259,426
Trading portfolio (w/o loans)		1,089,813		2,026,907
Available-for-sale financial assets		1,862,768		1,726,478
Due from credit institutions**		1,990,545		1,375,240
Intangible assets and property and equipment		235,386		234,882
Other assets		1,768,299		3,496,311
Total assets/liabilities & shareholders’ equity		25,694,922		26,119,245
Customer deposits**		14,157,440		13,544,388
Marketable debt securities**		3,842,344		3,759,916
Subordinated debt**		726,878		863,006
Insurance liabilities		—		—
Due to credit institutions**		2,952,486		3,262,089
Other liabilities		2,707,376		3,426,214
Shareholders’ equity***		1,308,398		1,263,632
Other customer funds under management		2,882,327		3,253,601
Mutual funds		2,882,327		3,253,601
Pension funds		—		—
Managed portfolios		0		—
Customer funds under management		21,608,990		21,420,910

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Chile	154
Ch$ million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		17,698,244		18,348,049		18,372,766		18,748,111
Trading portfolio (w/o loans)		1,179,112		1,115,756		1,049,765		1,089,813
Available-for-sale financial assets		2,679,752		1,805,655		1,765,557		1,862,768
Due from credit institutions**		1,704,231		1,765,475		2,307,234		1,990,545
Intangible assets and property and equipment		237,232		227,468		223,420		235,386
Other assets		1,847,166		2,703,655		2,159,014		1,768,299
Total assets/liabilities & shareholders’ equity		25,345,737		25,966,059		25,877,755		25,694,922
Customer deposits**		13,340,968		14,658,296		14,183,400		14,157,440
Marketable debt securities**		3,778,230		3,495,417		3,870,576		3,842,344
Subordinated debt**		836,527		854,557		718,668		726,878
Insurance liabilities		—		—		—		—
Due to credit institutions**		3,133,934		3,138,836		3,033,535		2,952,486
Other liabilities		2,548,965		2,391,846		2,763,916		2,707,376
Shareholders’ equity**		1,707,114		1,427,106		1,307,659		1,308,398
Other customer funds under management		3,305,670		3,234,844		2,905,322		2,882,327
Mutual funds		3,305,670		3,234,844		2,905,322		2,882,327
Pension funds		—		—		—		—
Managed portfolios		—		—		—		0
Customer funds under management		21,261,394		22,243,115		21,677,967		21,608,990

** Including all on-balance sheet balances for this item

*** Not including profit of the year

USA	155
EUR million

	31.12.12		31.12.11
Balance sheet
Customer loans**		41,331		40,194
Trading portfolio (w/o loans)		275		271
Available-for-sale financial assets		14,791		12,435
Due from credit institutions**		714		677
Intangible assets and property and equipment		560		493
Other assets		5,278		5,715
Total assets/liabilities & shareholders’ equity		62,950		59,785
Customer deposits**		38,116		36,884
Marketable debt securities**		820		1,653
Subordinated debt**		1,986		2,275
Insurance liabilities		—		—
Due to credit institutions**		14,221		11,570
Other liabilities		2,629		2,862
Shareholders’ equity***		5,179		4,542
Other customer funds under management		—		1
Mutual funds		—		—
Pension funds		—		—
Managed portfolios		—		1
Customer funds under management		40,922		40,812

** Including all on-balance sheet balances for this item

*** Not including profit of the year

USA	156
EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		40,030		42,984		41,845		41,331
Trading portfolio (w/o loans)		245		305		313		275
Available-for-sale financial assets		13,421		12,854		13,972		14,791
Due from credit institutions**		512		644		615		714
Intangible assets and property and equipment		479		529		532		560
Other assets		5,403		6,452		6,394		5,278
Total assets/liabilities & shareholders’ equity		60,091		63,768		63,671		62,950
Customer deposits**		37,828		38,344		38,454		38,116
Marketable debt securities**		563		388		838		820
Subordinated debt**		2,220		2,359		2,504		1,986
Insurance liabilities		0		—		—		—
Due to credit institutions**		12,364		15,058		13,949		14,221
Other liabilities		2,011		2,204		2,642		2,629
Shareholders’ equity***		5,105		5,415		5,285		5,179
Other customer funds under management		1		0		0		—
Mutual funds		—		—		—		—
Pension funds		—		—		—		—
Managed portfolios		1		0		0		—
Customer funds under management		40,611		41,091		41,796		40,922

** Including all on-balance sheet balances for this item

*** Not including profit of the year

USA	157
US$ million

	31.12.12		31.12.11
Balance sheet
Customer loans**		54,532		52,007
Trading portfolio (w/o loans)		363		351
Available-for-sale financial assets		19,516		16,089
Due from credit institutions**		942		875
Intangible assets and property and equipment		739		639
Other assets		6,964		7,395
Total assets/liabilities & shareholders’ equity		83,056		77,356
Customer deposits**		50,290		47,724
Marketable debt securities**		1,081		2,138
Subordinated debt**		2,621		2,944
Insurance liabilities		—		—
Due to credit institutions**		18,763		14,970
Other liabilities		3,468		3,703
Shareholders’ equity***		6,833		5,877
Other customer funds under management		—		1
Mutual funds		—		—
Pension funds		—		—
Managed portfolios		—		1
Customer funds under management		53,992		52,807

** Including all on-balance sheet balances for this item

*** Not including profit of the year

USA	158
US$ million

	31.03.12		30.06.12		30.09.12		31.12.12
Balance sheet
Customer loans**		53,464		54,117		54,106		54,532
Trading portfolio (w/o loans)		328		384		405		363
Available-for-sale financial assets		17,926		16,183		18,065		19,516
Due from credit institutions**		684		811		796		942
Intangible assets and property and equipment		640		666		688		739
Other assets		7,216		8,123		8,267		6,964
Total assets/liabilities & shareholders’ equity		80,257		80,284		82,327		83,056
Customer deposits**		50,523		48,276		49,721		50,290
Marketable debt securities**		752		489		1,083		1,081
Subordinated debt**		2,965		2,969		3,238		2,621
Insurance liabilities		0		—		—		—
Due to credit institutions**		16,514		18,958		18,036		18,763
Other liabilities		2,687		2,775		3,416		3,468
Shareholders’ equity***		6,818		6,818		6,833		6,833
Other customer funds under management		1		0		0		—
Mutual funds		—		—		—		—
Pension funds		—		—		—		—
Managed portfolios		1		0		0		—
Customer funds under management		54,240		51,734		54,042		53,992

** Including all on-balance sheet balances for this item

*** Not including profit of the year

Corporate Activities	159
EUR million

	31.12.12		31.12.11
Balance sheet
Trading portfolio (w/o loans)		4,722		7,300
Available-for-sale financial assets		8,949		7,513
Investments		88		136
Goodwill		24,626		25,089
Issuance allocated other units		18,583		68,516
Capital assigned to Group areas		69,773		66,674
Other assets		116,712		114,538
Total assets/liabilities & shareholders’ equity		243,453		289,766
Customer deposits*		3,152		22,418
Marketable debt securities*		82,004		83,720
Subordinated debt		4,866		6,260
Other liabilities		73,742		100,252
Group capital and reserves**		79,689		77,115
Other customer funds under management		0		—
Mutual funds		0		—
Pension funds		—		—
Managed portfolios		—		—
Customer funds under management		91,984		112,399

* Including all on-balance sheet balances for this item

** Not including profit of the year

Corporate Activities	160
EUR million

	31.03.12			30.06.12			30.09.12			31.12.12
Balance sheet
Trading portfolio (w/o loans)		7,119			8,062			9,940			4,722
Available-for-sale financial assets		5,020			3,599			6,337			8,949
Investments		76			73			76			88
Goodwill		25,200			25,136			25,178			24,626
Issuance allocated other units		57,118			62,627			47,793			18,583
Capital assigned to Group areas		73,630			72,388			70,602			69,773
Other assets		108,697			92,390			91,513			116,712
Total assets/liabilities & shareholders’ equity		276,861			264,276			251,439			243,453
Customer deposits*		20,129			13,034			3,150			3,152
Marketable debt securities*		86,917			82,359			81,732			82,004
Subordinated debt		6,240			5,344			4,889			4,866
Other liabilities		84,485			84,593			81,857			73,742
Group capital and reserves**		79,091			78,947			79,811			79,689
Other customer funds under management		(0	)		(0	)		0			0
Mutual funds		(0	)		(0	)		0			0
Pension funds		(0	)		—			(0	)		—
Managed portfolios		—			—			—			—
Customer funds under management		114,363			101,948			91,264			91,984

* Including all on-balance sheet balances for this item

** Not including profit of the year

Retail Banking	161
EUR million

	31.12.12		31.12.11
Business volumes
Total assets		828,738		830,595
Customer loans		618,523		625,289
Customer deposits		533,978		513,575

Retail Banking

EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Business volumes
Total assets		846,515		863,262		861,187		828,738
Customer loans		634,872		647,594		637,659		618,523
Customer deposits		520,290		535,253		534,572		533,978

Global Wholesale Banking	162
EUR million

	31.12.12		31.12.11
Business volumes
Total assets		319,094		311,415
Customer loans		87,897		97,317
Customer deposits		82,023		90,499

Global Wholesale Banking

EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Business volumes
Total assets		320,957		330,417		332,874		319,094
Customer loans		92,514		100,707		98,281		87,897
Customer deposits		95,977		89,179		85,937		82,023

Asset Management and Insurance	163
EUR million

	31.12.12		31.12.11
Business volumes
Total assets		26,798		26,227
Customer loans		286		432
Customer deposits		7,196		5,727

Asset Management and Insurance

EUR million

	31.03.12		30.06.12		30.09.12		31.12.12
Business volumes
Total assets		26,518		26,143		26,873		26,798
Customer loans		431		409		427		286
Customer deposits		6,091		6,239		6,154		7,196

Santander a bank for your ideas

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

	Banco Santander, S.A.
Date: April 9th, 2013	By:	/s/ José Antonio Álvarez
		Name:    José Antonio Álvarez
		Title:      Executive Vice President