S-4/A

As filed with the Securities and Exchange Commission on April 1, 2011.

Registration No. 333- 170936

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Amendment No. 2

to

FORM S-4

REGISTRATION STATEMENT

UNDER

THE SECURITIES ACT OF 1933

ASPECT SOFTWARE, INC.^*

(Exact name of each registrant as specified in its charter)

Delaware	3576	02-0364368
(State or other jurisdiction of incorporation or organization)	(Primary Standard Industrial Classification Number)	(I.R.S. Employer Identification No.)

300 Apollo Drive

Chelmsford, Massachusetts 01824

Telephone: (978) 250-7900

(Address, including zip code, and telephone number, including area code, of the registrants’ principal executive offices)

Michael J. Provenzano III

Executive Vice President, Finance, and Chief Financial Officer

300 Apollo Drive

Chelmsford, Massachusetts 01824

Telephone: (978) 250-7900

(Name, address, including zip code, and telephone number, including area code, of agent for service)

Copies to:

Robert M. Hayward, P.C.

William R. Burke

Kirkland & Ellis LLP

300 North LaSalle

Chicago, Illinois 60654

Telephone: (312) 862-2000

Approximate date of commencement of proposed sale of the securities to the public: The exchange will occur as soon as practicable after the effective date of this Registration Statement.

If the securities being registered on this Form are being offered in connection with the formation of a holding company and there is compliance with General Instruction G, check the following box.  ¨

If this form is filed to register additional securities for an offering pursuant to Rule 462(b) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.  ¨

If this form is a post-effective amendment filed pursuant to Rule 462(d) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer  ¨	Accelerated filer  ¨	Non-accelerated filer  x	Smaller reporting company  ¨
		(Do not check if a smaller reporting company)

If applicable, place an X in the box to designate the appropriate rule provision relied upon in conducting this transaction:

Exchange Act Rule 13e-4(i) (Cross-Border Issuer Tender Offer)  ¨

Exchange Act Rule 14d-1(d) (Cross-Border Third Party Tender Offer)  ¨

The Registrants hereby amend this Registration Statement on such date or dates as may be necessary to delay its effective date until the Registrants shall file a further amendment which specifically states that this Registration Statement shall thereafter become effective in accordance with Section 8(a) of the Securities Act of 1933 or until this Registration Statement shall become effective on such date as the Commission, acting pursuant to Section 8(a), may determine.

TABLE OF ADDITIONAL REGISTRANTS

Exact Name of Additional Registrants*	Primary Standard Industrial Classification Number	Jurisdiction of Formation	I.R.S. Employer Identification No.
Aspect Software Group Holdings Ltd.	3576	Cayman Islands	98-0587778
Aspect Software Parent, Inc.	3576	Delaware	20-3503231
Aspect Telecommunications International Corporation	3576	Delaware	77-0487428
Davox International Holdings LLC	3576	Delaware	04-3391081

* The address, including zip code, and telephone number, including area code, for each of the additional registrants’ principal executive offices are the same as Aspect Software, Inc. The name, address, including zip code of the agent for service for each of the additional registrants are the same as Aspect Software, Inc.

EXPLANATORY NOTE

This Amendment No. 2 is being filed solely for the purposes of amending Exhibit 10.20 of the Registration Statement. Accordingly, this Amendment No. 2 consists only of the facing page, this explanatory note, Part II to the Registration Statement and Exhibit 10.20. No changes are being made to Part I of the Registration Statement by this filing, and therefore it has been omitted.

PART II INFORMATION NOT REQUIRED IN THE PROSPECTUS

ITEM 20 INDEMNIFICATION OF DIRECTORS AND OFFICERS.

Delaware Corporations

Aspect Software, Inc., Aspect Software Parent, Inc. and Aspect Telecommunications International Corporation are corporations incorporated under the laws of the State of Delaware.

Section 102(b)(7) of the General Corporation Law of the State of Delaware (the “DGCL”) allows a corporation to provide in its certificate of incorporation that a director of the corporation will not be personally liable to the corporation or its stockholders for monetary damages for breach of fiduciary duty as a director, except where the director breached the duty of loyalty, failed to act in good faith, engaged in intentional misconduct or knowingly violated a law, authorized the payment of a dividend or approved a stock repurchase in violation of Delaware corporate law or obtained an improper personal benefit. The certificates of incorporation of Aspect Software, Inc., Aspect Software Parent, Inc. and Aspect Telecommunications International Corporation provide for this limitation of liability.

Section 145 of the DGCL (“Section 145”) provides that a Delaware corporation may indemnify any person who was, is or is threatened to be made, party to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative (other than an action by or in the right of such corporation), by reason of the fact that such person is or was an officer, director, employee or agent of such corporation or is or was serving at the request of such corporation as a director, officer, employee or agent of another corporation or enterprise. The indemnity may include expenses (including attorneys’ fees), judgments, fines and amounts paid in settlement actually and reasonably incurred by such person in connection with such action, suit or proceeding, provided such person acted in good faith and in a manner he reasonably believed to be in or not opposed to the corporation’s best interests and, with respect to any criminal action or proceeding, had no reasonable cause to believe that his or her conduct was illegal. A Delaware corporation may indemnify any persons who are, were or are a party to any threatened, pending or completed action or suit by or in the right of the corporation by reason of the fact that such person is or was a director, officer, employee or agent of another corporation or enterprise. The indemnity may include expenses (including attorneys’ fees) actually and reasonably incurred by such person in connection with the defense or settlement of such action or suit, provided such person acted in good faith and in a manner he reasonably believed to be in or not opposed to the corporation’s best interests, provided that no indemnification is permitted without judicial approval if the officer, director, employee or agent is adjudged to be liable to the corporation. Where an officer or director is successful on the merits or otherwise in the defense of any action referred to above, the corporation must indemnify him against the expenses which such officer or director has actually and reasonably incurred.

Section 145 further authorizes a corporation to purchase and maintain insurance on behalf of any person who is or was a director, officer, employee or agent of the corporation or is or was serving at the request of the corporation as a director, officer, employee or agent of another corporation or enterprise, against any liability asserted against him and incurred by him in any such capacity, or arising out of his or her status as such, whether or not the corporation would otherwise have the power to indemnify him under Section 145.

The certificates of incorporation and bylaws of Aspect Software, Inc., Aspect Software Parent, Inc. and Aspect Telecommunications International Corporation provide that each company must indemnify its directors and officers to the fullest extent authorized by the DGCL and must also pay expenses incurred in defending any such proceeding in advance of its final disposition upon delivery of an undertaking, by or on behalf of an indemnified person, to repay all amounts so advanced if it should be determined ultimately that such person is not entitled to be indemnified under this section or otherwise.

The indemnification rights set forth above shall not be exclusive of any other right which an indemnified person may have or hereafter acquire under any statute, provision of the certificates of incorporation, bylaws, agreement, vote of stockholders or disinterested directors or otherwise.

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Aspect Software, Inc. maintains standard policies of insurance that provide coverage (1) to its directors and officers against loss rising from claims made by reason of breach of duty or other wrongful act and (2) to Aspect Software, Inc. with respect to indemnification payments that Aspect Software, Inc. may make to such directors and officers.

Delaware Limited Liability Company

Davox International Holdings LLC is a limited liability company formed under the laws of the State of Delaware.

Section 18-108 of the Delaware Limited Liability Company Act provides that a Delaware limited liability company (“LLC”) may, and shall have the power to, indemnify and hold harmless any member or manager or other person from and against any and all claims and demands whatsoever, subject to the standards and restrictions, if any, set forth in its LLC agreement. The LLC Agreement of Davox International Holdings LLC does not contain any provisions that restricts it from indemnifying its members or managers.

Cayman Islands Corporation

Aspect Software Group Holdings Ltd. is an exempted company with limited liability incorporated in the Cayman Islands.

The Companies Law (2010 Revision) of the Cayman Islands does not limit the extent to which a company’s memorandum and articles of association may provide for indemnification of officers and directors, except to the extent any such provision may be held by the Cayman Islands courts to be contrary to public policy, such as to provide indemnification against civil fraud or the consequences of committing a crime.

The articles of association of Aspect Software Group Holdings Ltd. provides for indemnification of officers, agents and directors for any liability incurred as a result of any act or failure to act in carrying out their functions other than liability incurred through their own willful neglect or default.

ITEM 21. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES.

The attached Exhibit Index is incorporated herein by reference.

ITEM 22. UNDERTAKINGS.

(a) The undersigned registrants hereby undertake:

(1) To file, during any period in which offers or sales are being made, a post-effective amendment to this registration statement:

(i) To include any prospectus required by Section 10(a)(3) of the Securities Act of 1933;

(ii) To reflect in the prospectus any facts or events arising after the effective date of the registration statement (or the most recent post-effective amendment thereof) which individually or in the aggregate, represent a fundamental change in the information set forth in the registration statement. Notwithstanding the foregoing, any increase or decrease in the volume of securities offered (if the total dollar value of securities offered would not exceed that which was registered) and any deviation from the low or high end of the estimated maximum offering range may be reflected in the form of prospectus filed with the Commission pursuant to Rule 424(b) if, in the aggregate, the changes in volume and price represent no more than a 20 percent change in the maximum aggregate offering price set forth in the “Calculation of Registration Fee” table in the effective registration statement; and

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(iii) To include any material information with respect to the plan of distribution not previously disclosed in the registration statement or any material change to such information in the registration statement;

(2) That, for the purpose of determining any liability under the Securities Act of 1933, each such post-effective amendment shall be deemed to be a new registration statement relating to the securities offered therein, and the offering of such securities at that time shall be deemed to be the initial bona fide offering thereof.

(3) To remove from registration by means of a post-effective amendment any of the securities being registered which remain unsold at the termination of the offering.

(4) That, for the purpose of determining liability under the Securities Act of 1933 to any purchaser, each prospectus filed pursuant to Rule 424(b) as part of a registration statement relating to an offering, other than registration statements relying on Rule 430B or other than prospectuses filed in reliance on Rule 430A, shall be deemed to be part of and included in the registration statement as of the date it is first used after effectiveness. Provided, however, that no statement made in a registration statement or prospectus that is part of the registration statement or made in a document incorporated or deemed incorporated by reference into the registration statement or prospectus that is part of the registration statement will, as to a purchaser with a time of contract of sale prior to such first use, supersede or modify any statement that was made in the registration statement or prospectus that was part of the registration statement or made in any such document immediately prior to such date of first use.

(5) That, for the purpose of determining liability of the registrants under the Securities Act of 1933 to any purchaser in the initial distribution of the securities, the undersigned registrants undertake that in a primary offering of securities of the undersigned registrants pursuant to this registration statement, regardless of the underwriting method used to sell the securities to the purchaser, if the securities are offered or sold to such purchaser by means of any of the following communications, each undersigned registrant will be a seller to the purchaser and will be considered to offer or sell securities to such purchaser:

(i) Any preliminary prospectus or prospectus of the undersigned registrants relating to the offering required to be filed pursuant to Rule 424;

(ii) Any free writing prospectus relating to the offering prepared by or on behalf of the undersigned registrants or used or referred to by the undersigned registrant;

(iii) The portion of any other free writing prospectus relating to the offering containing material information about the undersigned registrants or their securities provided by or on behalf of the undersigned registrants; and

(iv) Any other communication that is an offer in the offering made by the undersigned registrants to the purchaser.

(6) The undersigned registrants hereby undertake that, for purposes of determining any liability under the Securities Act of 1933, each filing of the registrant’s annual report pursuant to Sections 13(a) or 15(d) of the Securities Exchange Act of 1934 (and, where applicable, each filing of an employee benefit plan’s annual report pursuant to Section 15(d) of the Securities Exchange Act of 1934) that is incorporated by reference in the registration statement shall be deemed to be a new registration statement relating to the securities offered therein, and the offering of such securities at that time shall be deemed to be the initial bona fide offering thereof.

Insofar as indemnification for liabilities arising under the Securities Act of 1933 may be permitted to directors, officers and controlling persons of the registrant pursuant to the foregoing provisions, or otherwise, the registrant has been advised that in the opinion of the Securities and Exchange Commission such indemnification is against public policy as expressed in the Act, and is, therefore, unenforceable. In the event that a claim for

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indemnification against such liabilities (other than the payment by the registrant of expenses incurred or paid by a director, officer, or controlling person of the registrant in the successful defense of any action, suit or proceeding) is asserted by such director, officer, or controlling person in connection with the securities being registered, the registrant will, unless in the opinion of its counsel the matter has been settled by controlling precedent, submit to a court of appropriate jurisdiction the question whether such indemnification by it is against public policy as expressed in the Act and will be governed by the final adjudication of such issue.

(b) The undersigned registrants hereby undertake to respond to requests for information that is incorporated by reference into the prospectus pursuant to Items 4, 10(b), 11, or 13 of this Form, within one business day of receipt of such request, and to send the incorporated documents by first class mail or other equally prompt means. This includes information contained in documents filed subsequent to the effective date of the registration statement through the date of responding to the request.

(c) The undersigned registrants hereby undertake to supply by means of a post-effective amendment all information concerning a transaction, and the company being acquired involved therein, that was not the subject of and included in the registration statement when it became effective.

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SIGNATURES

Pursuant to the requirements of the Securities Act of 1933, Aspect Software, Inc., a Delaware corporation, has duly caused this registration statement to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of Chelmsford, State of MA, on April 1, 2011.

ASPECT SOFTWARE, INC.
By:	/S/    MICHAEL J. PROVENZANO III
	Michael J. Provenzano III
	Executive Vice President, Finance, and Chief Financial Officer

Pursuant to the requirements of the Securities Act of 1933, this Registration Statement has been signed by the following persons in the capacities indicated on April 1, 2011.

Signature	Title
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for James D. Foy	President, Chief Executive Officer and Director (Principal Executive Officer)
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for Prescott Ashe	Director
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for David Dominik	Director
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for Fredric Harman	Director
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III	Executive Vice President, Finance and Chief Financial Officer (Principal Financial Officer and Principal Accounting Officer)

POWER OF ATTORNEY

KNOW ALL MEN BY THESE PRESENTS, that each person whose signature appears below constitutes and appoints Michael J. Provenzano, III his or her true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for him or her and in his or her name, place and stead, in any and all capacities, to sign any or all amendments (including post-effective amendments) to this registration statement under the Securities Act of 1933, as amended, and to file the same, with all exhibits thereto, and other documents in connection therewith, with the Securities and Exchange Commission, granting unto said attorney-in-fact and agent full power and authority to do and perform each and every act and thing requisite and necessary to be done in and about the premises, as fully to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorney-in-fact and agent or any of his or her substitute or substitutes, may lawfully do or cause to be done by virtue hereof.

Pursuant to the requirements of the Securities Act of 1933, this Registration Statement and power of attorney have been signed by the following person in the capacities indicated on April 1, 2011.

Signature	Title
/S/    RAJEEV AMARA         Rajeev Amara	Director

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SIGNATURES

Pursuant to the requirements of the Securities Act of 1933, Aspect Software Group Holdings Ltd., a company formed under the laws of the Cayman Islands, has duly caused this registration statement to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of Chelmsford, State of MA, on April 1, 2011.

ASPECT SOFTWARE GROUP HOLDINGS, LTD.
By:	/S/    MICHAEL J. PROVENZANO III
	Michael J. Provenzano III
	Executive Vice President and Chief Financial Officer

Pursuant to the requirements of the Securities Act of 1933, this Registration Statement has been signed by the following persons in the capacities indicated on April 1, 2011.

Signature	Title
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for James D. Foy	President and Director (Principal Executive Officer)
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for Prescott Ashe	Director
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for David Dominik	Director
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for Fredric Harman	Director
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III	Executive Vice President, Finance and Chief Financial Officer (Principal Financial Officer and Principal Accounting Officer)

POWER OF ATTORNEY

KNOW ALL MEN BY THESE PRESENTS, that each person whose signature appears below constitutes and appoints Michael J. Provenzano, III his or her true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for him or her and in his or her name, place and stead, in any and all capacities, to sign any or all amendments (including post-effective amendments) to this registration statement under the Securities Act of 1933, as amended, and to file the same, with all exhibits thereto, and other documents in connection therewith, with the Securities and Exchange Commission, granting unto said attorney-in-fact and agent full power and authority to do and perform each and every act and thing requisite and necessary to be done in and about the premises, as fully to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorney-in-fact and agent or any of his or her substitute or substitutes, may lawfully do or cause to be done by virtue hereof.

Pursuant to the requirements of the Securities Act of 1933, this Registration Statement and power of attorney have been signed by the following person in the capacities indicated on April 1, 2011.

Signature	Title
/S/    RAJEEV AMARA         Rajeev Amara	Director

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SIGNATURES

Pursuant to the requirements of the Securities Act of 1933, Aspect Software Parent, Inc., a Delaware corporation, has duly caused this registration statement to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of Chelmsford, State of MA, on April 1, 2011.

ASPECT SOFTWARE PARENT, INC.
By:	/S/    MICHAEL J. PROVENZANO III
	Michael J. Provenzano III
	President

Pursuant to the requirements of the Securities Act of 1933, this Registration Statement has been signed by the following persons in the capacities indicated on April 1, 2011.

Signature	Title
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III	President and Director (Principal Executive Officer)
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for Shawn Garrett	Secretary, Treasurer and Director (Principal Financial Officer and Principal Accounting Officer)

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SIGNATURES

Pursuant to the requirements of the Securities Act of 1933, Aspect Telecommunications International Corporation, a Delaware corporation, has duly caused this registration statement to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of Chelmsford, State of MA, on April 1, 2011.

ASPECT TELECOMMUNICATIONS INTERNATIONAL CORPORATION
By:	/S/    MICHAEL J. PROVENZANO III
	Michael J. Provenzano III
	President

Pursuant to the requirements of the Securities Act of 1933, this Registration Statement has been signed by the following persons in the capacities indicated on April 1, 2011.

Signature	Title
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III	President and Director (Principal Executive Officer)
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for Shawn Garrett	Chief Financial Officer, Secretary, Treasurer and Director (Principal Financial Officer and Principal Accounting Officer)

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SIGNATURES

Pursuant to the requirements of the Securities Act of 1933, Davox International Holdings LLC, a Delaware limited liability company, has duly caused this registration statement to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of Chelmsford, State of MA, on April 1, 2011.

DAVOX INTERNATIONAL HOLDINGS LLC
By:	/S/    MICHAEL J. PROVENZANO III
	Michael J. Provenzano III
	President

Pursuant to the requirements of the Securities Act of 1933, this Registration Statement has been signed by the following persons in the capacities indicated on April 1, 2011.

Signature	Title
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III	President (Principal Executive Officer) Executive Vice President, Finance, and Chief Financial Officer of Aspect Software, Inc., its sole member
/S/    MICHAEL J. PROVENZANO III         Michael J. Provenzano III, as attorney in fact for Shawn Garrett	Secretary and Treasurer (Principal Financial Officer and Principal Accounting Officer)

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EXHIBIT INDEX

Exhibit Number	Description
3.1	Certificate of Incorporation of Aspect Software, Inc.
3.2	Bylaws of Aspect Software, Inc.
3.3	Certificate of Incorporation of Aspect Software Group Holdings Ltd.
3.4	Memorandum and Articles of Association of Aspect Software Group Holdings Ltd.
3.5	Certificate of Incorporation of Aspect Software Parent, Inc.
3.6	Bylaws of Aspect Software Parent, Inc.
3.7	Certificate of Incorporation of Aspect Telecommunications International Corporation.
3.8	Bylaws of Aspect Telecommunications International Corporation.
3.9	Certificate of Formation of Davox International Holdings LLC.
3.10	Limited Liability Company Agreement of Davox International Holdings LLC.
4.1	Indenture, dated as of May 7, 2010, among Aspect Software, Inc., the Guarantors and U.S. National Bank Association, as trustee.
4.2	Registration Rights Agreement, dated as of May 7, 2010, and among Aspect Software, Inc. the Guarantors and Banc of America Securities LLC.
5.1	Opinion of Kirkland & Ellis LLP.
5.2	Opinion of Maples and Calder.
10.1	Credit Agreement, dated as of May 7, 2010, among Aspect Software Parent, Inc., Aspect Software, Inc., the Lenders party thereto, JPMorgan Chase Bank, N.A., as Administrative Agent and Issuing Bank and J.P. Morgan Securities Inc. and Banc of America Securities LLC, as Joint Bookrunners and Co-Lead Arrangers.
10.2	Employment Agreement, dated as of February 9, 2004, by and between Aspect Software, Inc. and James D. Foy.
10.3	Employment Agreement Amendment, dated as of November 23, 2010, by and between Aspect Software, Inc. and James D. Foy.
10.4	Employment Agreement, dated as of February 9, 2004, by and between Aspect Software, Inc. and Michael J. Provenzano III.
10.5	Employment Agreement Amendment, dated as of November 23, 2010, by and between Aspect Software, Inc. and Michael J. Provenzano III.
10.6	Employment Agreement, dated as of September 30, 2005, by and between Aspect Software, Inc. and Gary Barnett.
10.7	Employment Agreement Amendment, dated as of November 23, 2010, by and between Aspect Software, Inc. and Gary Barnett.
10.8	Employment Agreement, dated as of July 14, 2008, by and between Aspect Software, Inc. and Kevin Schwartz.
10.9	Employment Agreement Amendment, dated as of November 23, 2010, by and between Aspect Software, Inc. and Kevin Schwartz.
10.10	Employment Agreement, dated as of May 24, 2006, by and between Aspect Software, Inc. and Michael Sheridan.
10.11	Employment Agreement Amendment, dated as of November 23, 2010, by and between Aspect Software, Inc. and Michael Sheridan.

Exhibit Number	Description
10.12	Employment Agreement, dated as of March 10, 2006, by and between Aspect Software, Inc. and Jamie Ryan.
10.13	Employment Agreement Amendment, dated as of November 23, 2010, by and between Aspect Software, Inc. and Jamie Ryan.
10.14	Employment Agreement, dated as of August 12, 2008, by and between Aspect Software, Inc. and David Reibel.
10.15	Employment Agreement Amendment, dated as of November 23, 2010, by and between Aspect Software, Inc. and David Reibel.
10.16	Employment Agreement, dated as of October 1, 2009, by and between Aspect Software, Inc. and Laurie Cairns.
10.17	Employment Agreement Amendment, dated as of November 23, 2010, by and between Aspect Software, Inc. and Laurie Cairns.
10.18	Employment Agreement, dated as of November 23, 2010 by and between Aspect Software, Inc. and Gwen Braygreen.
10.19	2003 Share Purchase and Option Plan.
10.20*	Second Amended and Restated 2004 Option Plan.
10.21	Form of Share Option Agreement for 2003 Share Purchase and Option Plan.
10.22	Form of Share Option Agreement for 2004 Option Plan.
10.23	Second Amended and Restated Advisory Agreement, dated as of March 15, 2011, by and between Aspect Software Group Holdings Ltd., Aspect Software, Inc. and GGC Administration, LLC.
10.24	Shareholders Agreement, dated as of February 9, 2004, by and among Aspect Software Group Holdings Ltd. (f/k/a New Melita Topco Ltd.) and the Persons listed on Schedules I, II and III attached thereto.
10.25	Registration Agreement, dated as of February 9, 2004, by and among Aspect Software Group Holdings Ltd. (f/k/a New Melita Topco Ltd.) and the Persons listed on Schedules I, II and III attached thereto.
10.26	Joinder and Amendment No. 1 to Shareholders Agreement and Registration Agreement, dated as of September 3, 2004, by and among Aspect Software Group Holdings Ltd. (f/k/a Concerto Software Group Holdings Ltd.), certain investment funds managed by Golden Gate Capital and Rockwell Automation Holdings, Inc.
10.27	Joinder and Amendment No. 2 to Shareholders Agreement and Registration Agreement, dated as of September 22, 2005, by and among Aspect Software Group Holdings Ltd., certain investment funds managed by Golden Gate Capital and certain investment funds managed by Oak Investment Partners.
10.28	Letter Agreement, dated as of September 22, 2005, by and among Aspect Software Group Holdings Ltd., certain investment funds managed by Golden Gate Capital and certain investment funds managed by Oak Investment Partners.
12.1	Statement Regarding Computation of Earnings to Fixed Charges.
21.1	List of Subsidiaries of Registrant.
23.1	Consent of Ernst & Young LLP, independent registered public accounting firm.
23.2	Consent of Kirkland & Ellis LLP (included in Exhibit 5.1).
23.3	Consent of Maples and Calder (included in Exhibit 5.2).

Exhibit Number	Description
24.1	Powers of Attorney (included in signature pages hereto).
25.1	Statement of Eligibility of Trustee on Form T-1 under the Trust Indenture Act of 1939 of U.S. Bank National Association
99.1	Form of Letter of Transmittal.
99.2	Form of Guaranteed Delivery.
99.3	Form of Tender Instructions.

* Filed herewith.

All exhibits not filed herewith have been previously filed.

EX-10.20

Exhibit 10.20

ASPECT SOFTWARE GROUP HOLDINGS LTD.

SECOND AMENDED AND RESTATED

2004 OPTION PLAN

1. Purpose of Plan. This Second Amended and Restated 2004 Option Plan (the “Plan”) of Aspect Software Group Holdings Ltd., a company formed under the laws of the Cayman Islands (the “Company”), is designed to provide incentives to such present and future employees of the Company or its subsidiaries (“Participants”), as may be selected in the sole discretion of the Committee, through the grant of Options by the Company to Participants. This Plan is a compensatory benefit plan within the meaning of Rule 701 of the Securities Act of 1933, as amended, and, unless and until the Company’s ordinary shares are publicly traded, the issuance of options to purchase Class A-2 Shares pursuant to the Plan and the issuance of Class A-2 Shares pursuant to such options are, to the extent permitted by applicable federal securities laws, intended to qualify for the exemption from registration under Rule 701 of the Securities Act.

2. Definitions. Certain terms used in this Plan have the meanings set forth below:

“Board” means the Company’s board of directors.

“Cause” shall have the meaning ascribed to such term in any written employment agreement between the Company or any Subsidiary of the Company and such Participant, or in the absence of any such written agreement, shall mean (i) the commission of a felony or any other act or omission involving dishonesty, disloyalty or fraud with respect to the Company or any of its Subsidiaries or any of their customers, suppliers or other material business relations, (ii) conduct tending to bring the Company or any of its Subsidiaries into substantial public disgrace or disrepute, (iii) substantial and repeated failure to perform duties as reasonably directed by the Board or its designees, (iv) gross negligence or willful misconduct with respect to the Company or any of its Subsidiaries, (v) any other material breach of (A) any written agreement between the Company and such Participant evidencing the grant of any Option or (B) any written agreement governing the employment relationship between such Participant and the Company or any Subsidiary of the Company or (vi) failure to comply in any material respect (including, without limitation, the making of any certifications required thereunder) with applicable laws, including, without limitation, the Securities Act of 1933, as amended, the Securities Exchange Act of 1934, as amended, the Sarbanes-Oxley Act of 2002, as amended, or any of the rules or regulations promulgated under any of the foregoing laws.

“Class A-2 Shares” means the Company’s Class A-2 Non-Voting Ordinary Shares, par value $.00001 per share.

“Code” means the Internal Revenue Code of 1986, as amended, and the regulations promulgated thereunder, as the same may be amended from time to time.

“Committee” shall mean the committee of the Board which may be designated by the Board to administer the Plan. The Committee shall be composed of two or more directors as appointed from time to time to serve by the Board. In the absence of the appointment of any such Committee, any action permitted or required to be taken hereunder shall be deemed to refer to the Board.

“Competitive Activity” shall have the meaning ascribed to “Competitive Business” in any written employment agreement between the Company or any Subsidiary of the Company and such Participant, or in the absence of any such written agreement, means, during the term of any Participant’s employment with the Company or any of its Subsidiaries and during the one year period immediately following such Participant’s Termination Date, directly or indirectly owning any interest in, managing, controlling, participating in, consulting with, rendering services for or in any manner engaging in any business anywhere in the world competing with the businesses of the Company or its Subsidiaries, as such businesses exist or are in process on such Participant’s Termination Date; provided that the passive ownership of not more than 5% of the outstanding shares of any class of a corporation which is publicly traded will not be deemed to be a Competitive Activity, so long as such Participant has no active participation in the business of such corporation.

“Disability” shall have the meaning ascribed thereto in Code Section 22(a)(3).

“Effective Date” means March 1, 2004.

“Fair Market Value” of an Option Share means the fair market value thereof as determined in good faith by the Committee or, in the absence of the Committee, by the Board.

“IPO” means an initial public offering and sale of the Company’s ordinary shares pursuant to an effective registration statement under the Securities Act.

“Option” means any option enabling the holder thereof to purchase any shares of the Company’s Class A-2 Shares granted by the Committee pursuant to the provisions of this Plan.

“Option Shares” means shares of the Company’s Class A-2 Shares acquired pursuant to the exercise of any Option.

“Person” means an individual, a partnership, a corporation, a limited liability company, an association, a joint share company, a trust, a joint venture, an unincorporated organization and a governmental entity or any department, agency or political subdivision thereof.

“Retirement” shall mean a Participant’s retirement from employment of the Company or its Subsidiaries, with the approval of the Board or its designee.

“Sale of the Company” means (i) any sale or transfer by the Company or its Subsidiaries of all or substantially all (as defined under Delaware law) of their assets on a consolidated basis or (ii) any sale or transfer of all or substantially all of the Company’s outstanding share capital (whether by merger, recapitalization, consolidation, reorganization, combination or otherwise).

“Securities Act” means the Securities Act of 1933, as amended.

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“Subsidiary” means any corporation or other entity of which the securities or other ownership interests having the voting power to elect a majority of the board of directors or other governing body are, at the time of determination, owned by the Company, directly or through one or more Subsidiaries.

“Termination Date” means the first date on which a Participant is no longer employed by the Company or its Subsidiaries for any reason.

3. Grant and Exercise of Options. The Committee shall have the right and power to grant to any Participant such Options at any time prior to the termination of this Plan in such quantity, at such price, on such terms and subject to such conditions that are consistent with this Plan and established by the Committee. Options granted under this Plan shall be subject to such terms and conditions and evidenced by agreements as shall be determined from time to time by the Committee. Any Participant acquiring Class A-2 Shares pursuant to an Option shall be required to pay in full the acquisition price related thereto. Options shall be exercisable at such time or times as the Committee shall determine; provided that no Options shall be exercisable prior to the consummation of an IPO.

4. Administration of the Plan.

(a) The Committee shall have the power and authority to prescribe, amend and rescind rules and procedures governing the administration of this Plan, including, but not limited to the full power and authority (i) to interpret the terms of this Plan, the terms of any Options granted under this Plan and the rules and procedures established by the Committee governing any such Options, (ii) to determine the rights of any person under this Plan or the meaning of requirements imposed by the terms of this Plan or any rule or procedure established by the Committee, and (iii) to correct any defect or omission or reconcile any inconsistency in the Plan or in any written agreement between the Company and a Participant evidencing the grant of any Option, (iv) to determine whether any Options are subject to and/or comply with the requirements of Section 409A of the Code or the regulations thereunder and (v) to make all other determinations and take all other actions necessary or advisable for the implementation and administration of the Plan. Each action of the Committee shall be binding on all persons. It is the Company’s intent that the Options not be treated as a nonqualified deferred compensation plan that fails to meet the requirements of Section 409A(a)(2), (3) or (4) of the Code and that any ambiguities in construction be interpreted in order to effectuate such intent. Options under the Plan shall contain such terms as the Committee determines are appropriate to comply with the requirements of Section 409A of the Code. In the event that, after the issuance of an Option under the Plan, Section 409A of the Code or the regulations thereunder are amended, or the Internal Revenue Service or Treasury Department issues additional guidance interpreting Section 409A of the Code, the Committee may modify the terms of any such previously issued Option to the extent the Committee determines that such modification is necessary to comply with the requirements of Section 409A of the Code. Notwithstanding any provision to the contrary contained in this Plan or any separate written agreement between the Company and any Participant with respect to any Option granted to this Plan, any unvested Options that do not become vested immediately prior to, or in connection with, any Termination Event shall be forfeited and cancelled with concurrent effect upon the consummation of any such transaction,

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and no Participant nor any other Person shall have any further rights or obligations with respect to such forfeited options.

(b) To the extent that any compensation or benefits payable under this Plan constitute nonqualified deferred compensation within the meaning of Section 409A of the Code, this Plan shall be deemed to incorporate the terms and conditions required by Code Section 409A and Department of Treasury regulations. To the extent applicable, this Plan shall be interpreted in accordance with Code Section 409A and Department of Treasury regulations and other interpretive guidance issued thereunder. With respect to any compensation or benefits payable under this Plan that may be subject to Code Section 409A and related Department of Treasury guidance, the Company may in its sole discretion adopt such amendments to this Plan or adopt other policies or procedures (including amendments, policies and procedures with retroactive effect), or take such other actions as the Company deems necessary or appropriate to (i) exempt the compensation and benefits payable under this Plan from Code Section 409A and/or preserve the intended tax treatment of the compensation and benefits provided with respect to this Plan or (ii) comply with the requirements of Code Section 409A and related Department of Treasury guidance.

(c) Notwithstanding anything to the contrary in this Plan, no compensation or benefits, including without limitation any severance payments, shall be paid to Participant during the 6-month period following Participant’s “separation from service” (within the meaning of Code Section 409A(a)(2)(A)(i)) to the extent that the Company determines that paying such amounts at the time or times indicated in this Plan would cause Participant to incur additional taxes under Code Section 409A. If the payment of any such amounts is delayed as a result of the previous sentence, then on the first day following the end of such 6-month period, the Company will pay Participant a lump-sum amount equal to the cumulative amount that would have otherwise been payable to Participant during such 6-month period.

5. Limitation on the Aggregate Number of Class A-2 Shares. The number of Class A-2 Shares with respect to which Options may be granted under this Plan (and which may be issued upon the exercise or payment thereof)) shall not exceed, in the aggregate, 10,000,000 Class A-2 Shares (as equitably adjusted pursuant to Section 8 hereof).

6. Incentive Stock Options. Neither the Committee nor the Board shall have the authority to grant incentive stock options (within the meaning of Section 422 of the Code) under this Plan.

7. Listing, Registration and Compliance with Laws and Regulations. Each Option shall be subject to the requirement that if at any time the Committee shall determine, in its discretion, that the listing, registration or qualification of the shares subject to the Option upon any securities exchange or under any federal, state or foreign securities or other law or regulation, or the consent or approval of any governmental regulatory body, is necessary or desirable as a condition to or in connection with the granting of such Option or the issue or purchase of shares thereunder, no such Option may be exercised or paid in Class A-2 Shares in whole or in part unless such listing, registration, qualification, consent or approval (a “Required Listing”) shall have been effected or obtained, and the holder of each such Option will supply the Company with such certificates, representations and information as the Company shall request

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which are reasonably necessary or desirable in order for the Company to obtain such Required Listing, and shall otherwise cooperate with the Company in obtaining such Required Listing. In the case of officers and other persons subject to Section 16(b) of the Securities Exchange Act of 1934, as amended, the Committee may at any time impose any limitations upon the exercise of an Option which, in the Committee’s discretion, are necessary or desirable in order to comply with Section 16(b) and the rules and regulations thereunder. If the Company, as part of an offering of securities or otherwise, finds it desirable because of federal, state or foreign regulatory requirements to reduce the period during which any Option may be exercised, the Committee may, in its discretion and without the consent of the holders of any such Option, so reduce such period on not less than 15 days’ written notice to the holders thereof.

8. Adjustment for Change in Class A-2 Shares. In the event of a reorganization, recapitalization, share split, share dividend, combination of shares, merger, consolidation or other change in the Class A-2 Shares, the Committee shall make appropriate changes in the number and type of shares authorized by this Plan, the number and type of shares covered by outstanding Options and the prices specified therein.

9. Taxes. The Company shall be entitled, if necessary or desirable, to withhold (or secure payment from the Participant in lieu of withholding) the amount of any withholding or other tax due from the Company with respect to any amount payable and/or shares issuable under this Plan, and the Company may defer such payment or issuance unless indemnified to its satisfaction.

10. Termination and Amendment. The Committee at any time may suspend or terminate this Plan and make such additions or amendments as it deems advisable under this Plan, except that it may not, without further approval by the Company’s shareholders, (a) increase the maximum number of shares as to which Options may be granted under this Plan, except pursuant to Section 8 above or (b) extend the term of this Plan; provided that, subject to Section 7 hereof, the Committee may not change any of the terms of a written agreement with respect to an Option between the Company and the holder of such Option (including the terms and conditions of the Plan incorporated therein) without the approval of the holder of such Option. No Options shall be granted hereunder after February 28, 2014.

11. Participant Acknowledgments. In connection with the grant of any Option pursuant to this Plan, each Participant acknowledges and agrees, that as a condition to any such grant:

(a) Neither the grant of any Option nor any provision contained in this Plan or in any written agreement evidencing the grant of any Option shall entitle such Participant to remain in the employment of the Company or its Subsidiaries or affect the right of the Company to terminate any Participant’s employment at any time for any reason.

(b) Such Participant will have consulted, or will have had an opportunity to consult with, independent legal counsel regarding his or her rights and obligations under this Plan and any written agreement evidencing any grant of any Option and he or she fully understands the terms and conditions contained herein and therein.

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12. Treatment of Options Upon Termination

(a) Cancellation of Option Upon Termination for Cause, Etc. In the event of a Participant’s resignation, termination for Cause or participation in a Competitive Activity (any of the foregoing, a “Section 12(a) Termination”), any Options granted pursuant to any agreement between the Company and the holder of such Options will automatically expire and be cancelled as of the Termination Date (without any payment to be made by the Company) and may not be exercised under any circumstance.

(b) Termination of Vested Options Upon a Post-IPO Termination Without Cause, Etc. On or after the effective date of an IPO, in the event of a Participant’s termination for any reason other than a Section 12(a) Termination (including any termination without Cause or upon such Participant’s death, Disability or Retirement), such Participant’s vested Options will remain outstanding as of the Termination Date. Any such vested Options will automatically expire and be cancelled (without any payment to be made by the Company) on the earlier of (i) 30 days after the Termination Date (provided such period shall be extended to six (6) months after the Termination Date in the event of such Participant’s termination due to death or Disability) and (ii) the close of business on the seventh anniversary of the grant of such Options.

(c) Termination of Vested Options Upon a Pre-IPO Termination Without Cause, Etc. Prior to the effective date of an IPO, in the event of a Participant’s termination for any reason other than a Section 12(a) Termination (including any termination without Cause or upon such Participant’s death, Disability or Retirement), then such Participant’s vested Options will automatically expire and be cancelled for a cash payment equal to the aggregate of the excess, if any, of (i) the Fair Market Value of the Class A-2 Shares underlying any such vested Option minus (ii) the exercise price of such vested Option. If the aggregate exercise price of any particular vested Option exceeds the aggregate Fair Market Value of the Class A-2 Shares underlying such vested Option, such Participant shall not be entitled to any payment in connection with the expiration and cancellation of such vested Option.

(d) Payment. In connection with any payment required pursuant to Section 12(c), the Company will deliver written notice to such Participant within 10 business days of the Termination Date describing the number of vested Options, the aggregate cash payment to be paid for such vested Options and the date such cash payment will be made (which payment shall be made, except as set forth in the following sentence, no later than 30 days following the Termination Date). The Company shall pay for such Option cancellation first by offsetting indebtedness or obligations owed by the Participant to the Company or its Subsidiaries and second by check; provided that if such cash payment would (i) cause the Company to violate the Companies Law (2003 Revision) of the Cayman Islands, or (ii) cause the Company to breach any agreement to which it or any of its Subsidiaries is a party relating to the indebtedness for borrowed money or any other material agreement ((i) and (ii) are collectively referred to as the “Reasons for Deferral”), then the Company shall have the right to pay such amount as soon as no Reason for Deferral exists so long as the Company also pays interest at the prime rate (as published in The Wall Street Journal on the date of Termination) for the deferral period at the time when such payment is made.

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13. Restrictions on Transfer of Options. No Participant will sell, transfer, assign, pledge or otherwise transfer any interest in any Option, except by will or the laws of descent and distribution. Only a Participant or his legal guardian or representative may exercise any Option.

14. Restrictions on Transfer of Option Shares.

(a) The certificates representing the Option Shares will bear any restrictive legends required under applicable securities laws.

(b) No holder of Option Shares may sell, transfer or dispose of any Option Shares (except pursuant to an effective registration statement under the Securities Act) without first delivering to the Company an opinion of counsel reasonably acceptable in form and substance to the Company (which counsel shall be reasonably acceptable to the Company) that registration under the Securities Act is not required in connection with such transfer.

(c) No holder of Option Shares will effect any public sale or distribution (including sales pursuant to Rule 144 of the Securities Act) of any Option Shares or of any other equity securities of the Company, or any securities, options or rights convertible into or exchangeable or exercisable for such securities, during the seven days prior to and the 180-day period beginning on the effective date of any underwritten public offering of the Company’s securities, except as part of such underwritten public offering. The restrictions on transfer set forth in this Section 14(c) shall continue with respect to each Option Share and each other security, option or right described in the preceding sentence until the date on which such security has been transferred pursuant to an offering registered under the Securities Act or to the public through a broker, dealer or market maker pursuant to the provisions of Rule 144 (other than Rule 144(k)) adopted under the Securities Act.

15. Definition of Option Shares. For all purposes of this Plan, Option Shares will continue to be Option Shares in the hands of any holder other than such Participant (except for the Company or purchasers pursuant to an offering registered under the Securities Act or purchasers pursuant to a Rule 144 transaction (other than a Rule 144(k) transaction occurring prior to the time of a closing of an IPO)), and each such other holder of Option Shares will succeed to all rights and obligations attributable to such Participant as a holder of Option Shares hereunder and under any separate written agreement between the Company and such Participant. Option Shares will also include shares of the Company’s share capital issued with respect to Option Shares by way of a share split, share dividend or other recapitalization.

16. Sale of the Company.

(a) Any unvested Options will automatically expire and be cancelled upon the consummation of any Sale of the Company without any payment to be made by the Company upon such expiration and cancellation.

(b) In the event of a Sale of the Company, the Committee may, in its sole discretion, (i) vest any unvested Options, (ii) terminate and cancel any vested Options (including unvested Options that the Committee has determined should immediately vest) for a payment of (x) cash and/or (y) consideration in the same form as that received by the holders of Class A-2 Shares, all in such amount as the Committee may determine, but not less than the aggregate of the excess, if

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any, of the Fair Market Value of the Class A-2 Shares (measured as of the date of such Sale of the Company) underlying any such vested Option minus the aggregate exercise price of such vested Option or (iii) leave outstanding or convert any vested or unvested Options into options for shares of the acquiring entity’s capital stock with similar terms to the current Options; provided that for the purposes of clause (iii), if the acquiring entity is not at the time subject to the requirements of the Exchange Act, the Company shall require as a condition to the closing of the Sale of the Company that the acquiring entity either (A) register those options as a class of equity securities under the Exchange Act so that the holders of those converted options will become entitled to the periodic information required to be delivered under the Exchange Act to such security holders or (B) seek exemptive relief from the United States Securities and Exchange Commission in accordance with the guidelines or any other requirements which apply at such time. If the aggregate exercise price of any particular vested Option exceeds the aggregate Fair Market Value of the Class A-2 Shares underlying such vested Option, no Participant shall be entitled to any payment in connection with the termination and cancellation of such vested Option upon a Sale of the Company.

17. Transfers in Violation of Plan. Any transfer or attempted transfer of any Option or Option Shares in violation of any provision of this Plan shall be void, and the Company shall not record such transfer on its books or treat any purported transferee of such Option or Option Shares as the owner of such shares for any purpose.

18. Information Rights.

(a) The Company shall, as and when requested by any Participant, provide to such Participant with access to (subject to customary confidentiality and/or access restrictions as may be reasonably imposed by the Committee, including, without limitation, restricting access to such information to viewing at the office of the Company’s chief financial officer and preventing such Participant from making any copies thereof):

(i) within a reasonable time prior to the time such Participant terminates his or her employment with the Company or its Subsidiaries (by way of Retirement or otherwise) and so long as the Company receives reasonable notice of such termination, all relevant information with respect to such Participant’s Options that is material to the decision whether to terminate employment and thereby forfeit the options in accordance with the terms of this Plan;

(ii) as soon as reasonably available, but in no event within 60 days after the end of a quarterly accounting period in each fiscal year, unaudited consolidated statements of income and cash flows of the Company and its Subsidiaries for such quarterly period and for the period from the beginning of such fiscal year through the end of such quarter, and an unaudited consolidated balance sheet of the Company and its Subsidiaries as of the end of such quarterly period, in each case prepared in accordance with generally accepted accounting principles and setting forth in each case comparisons to the corresponding period in the preceding fiscal year;

(iii) within 120 days after the end of a fiscal year, consolidated statements of income and cash flows of the Company and its Subsidiaries for such fiscal year, and a consolidated balance sheet of the Company and its Subsidiaries as of the end of such fiscal year,

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in each case prepared in accordance with generally accepted accounting principles and setting forth in each case comparisons to the preceding fiscal year;

(iv) such other information as is provided generally to all of the Company’s shareholders; and

(v) access to the Company’s books and records, including corporate governance documents, to the same extent the Company is obligated to make such books and records available to the Company’s shareholders.

(b) As a condition to the delivery to any Participant of the information described in this Section 18, such Participant shall execute and deliver to the Company a confidentiality agreement applicable to such information in form and substance reasonable acceptable to the Company.

(c) The provisions of this Section 18 will terminate upon the effective date of an IPO.

19. Severability. Whenever possible, each provision of this Plan will be interpreted in such manner as to be effective and valid under applicable law, but if any provision of this Plan is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect any other provision or any other jurisdiction, but this Plan will be reformed, construed and enforced in such jurisdiction as if such invalid, illegal or unenforceable provision had never been contained herein.

20. Remedies. Each of the Company and any Participant will be entitled to enforce its rights under this Plan specifically, to recover damages and costs (including reasonable attorneys’ fees) caused by any breach of any provision of this Plan and to exercise all other rights existing in its favor. Each Participant and the Company acknowledges and agrees that money damages may not be an adequate remedy for any breach of the provisions of this Plan and that any party may in its sole discretion apply to any court of law or equity of competent jurisdiction (without posting any bond or deposit) for specific performance and/or other injunctive relief in order to enforce or prevent any violations of the provisions of this Plan.

21. Business Days. If any time period for giving notice or taking action hereunder expires on a day which is a Saturday, Sunday or holiday in the state in which the Company’s chief executive office is located, the time period shall be automatically extended to the business day immediately following such Saturday, Sunday or holiday.

22. Governing Law. The Companies Law (2003 Revision) of the Cayman Islands will govern all issues concerning the rights and obligations of the Company’s shareholders arising out of its Memorandum and Articles of Association. All other issues concerning this Plan will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without giving effect to any choice of law or conflict of law provision of rule (whether of the Commonwealth of Massachusetts or any other jurisdiction) that would cause the application of the law of any jurisdiction other than the Commonwealth of Massachusetts. Each of the Company and each Participant submits to the co-exclusive jurisdiction of the United States District Court and any Massachusetts state court sitting in Boston, Massachusetts over any lawsuit under this Plan and waives any objection based on venue or forum non conveniens with

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respect to any action instituted therein. Each of the Company and each Participant waives the necessity for personal service of any and all process upon it and consents that all such service of process may be made by registered or certified mail (return receipt requested), in each case directed to such party in accordance with the notice requirements set forth in this Plan, and service so made will be deemed to be completed on the date of actual receipt. Each of the Company and each Participant consents to service of process as aforesaid. Nothing in this Plan will prohibit personal service in lieu of the service by mail contemplated herein.

23. Notices. Any notice required or permitted under this Plan or any agreement executed and delivered in connection with this Plan shall be in writing and shall be either personally delivered, or mailed by first class mail, return receipt requested, to any Participant at the address indicated in the Company’s records for such Person, and to the Company at the address below indicated:

Notices to the Company:

Aspect Software Group Holdings Ltd.

300 Apollo Drive

Chelmsford, MA 01824

Attention: Chief Financial Officer and General Counsel

or such other address or to the attention of such other person as the recipient party shall have specified by prior written notice to the sending party. Any notice under this Plan shall be deemed to have been given when so delivered or mailed.

* * * * *

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