10-Q 1 cubi-2017331x10q.htm 10-Q Document

 
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 
 
 
Form 10-Q
 
 
x
Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the quarterly period ended March 31, 2017

¨
Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the transition period from                      to                     .
001-35542
(Commission File number)
 
(Exact name of registrant as specified in its charter)

cubiedgarlogo.jpgcubiedgarlogo.jpg
 

Pennsylvania
 
27-2290659
(State or other jurisdiction of
incorporation or organization)
 
(IRS Employer
Identification No.)
1015 Penn Avenue
Suite 103
Wyomissing PA 19610
(Address of principal executive offices)
(610) 933-2000
(Registrant’s telephone number, including area code)
N/A
(Former name, former address and former fiscal year, if changed since last report)
 
 
 
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  ¨
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one):
 
Large accelerated filer
 
¨
  
Accelerated filer
 
x
 
 
 
 
Non-accelerated filer
 
o  (Do not check if a smaller reporting company)
  
Smaller Reporting Company
 
¨
 
 
 
 
 
 
 
 
 
 
 
Emerging Growth Company
 
¨
 
 
 
 
 
 
 
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
 
¨
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act)    Yes  ¨    No  x
On May 5, 2017, 30,636,327 shares of Voting Common Stock were issued and outstanding.
 





CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
Table of Contents
 


2



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEET — UNAUDITED
(amounts in thousands, except share and per share data)
 
March 31,
2017
 
December 31,
2016
ASSETS
 
 
 
Cash and due from banks
$
5,004

 
$
17,485

Interest-earning deposits
152,126

 
227,224

Cash and cash equivalents
157,130

 
244,709

Investment securities available for sale, at fair value
1,017,300

 
493,474

Loans held for sale, at fair value
1,684,548

 
2,117,510

Loans receivable
6,596,747

 
6,142,390

Allowance for loan losses
(39,883
)
 
(37,315
)
Total loans receivable, net of allowance for loan losses
6,556,864

 
6,105,075

FHLB, Federal Reserve Bank, and other restricted stock
85,218

 
68,408

Accrued interest receivable
25,603

 
23,690

Bank premises and equipment, net
11,830

 
12,259

Bank-owned life insurance
213,005

 
161,494

Other real estate owned
2,738

 
3,108

Goodwill and other intangibles
3,636

 
3,639

Assets held for sale
72,915

 
79,271

Other assets
75,849

 
70,099

Total assets
$
9,906,636

 
$
9,382,736

LIABILITIES AND SHAREHOLDERS’ EQUITY
 
 
 
Liabilities:
 
 
 
Deposits:
 
 
 
Demand, non-interest bearing
$
507,278

 
$
512,664

Interest-bearing
6,119,783

 
6,334,316

Total deposits
6,627,061

 
6,846,980

Non-interest bearing deposits held for sale
702,410

 
453,394

Federal funds purchased
215,000

 
83,000

FHLB advances
1,206,550

 
868,800

Other borrowings
87,289

 
87,123

Subordinated debt
108,807

 
108,783

Other liabilities held for sale
36,382

 
31,403

Accrued interest payable and other liabilities
43,320

 
47,381

Total liabilities
9,026,819

 
8,526,864

Shareholders’ equity:
 
 
 
Preferred stock, par value $1.00 per share; liquidation preference $25.00 per share; 100,000,000 shares authorized, 9,000,000 shares issued and outstanding as of March 31, 2017 and December 31, 2016
217,471

 
217,471

Common stock, par value $1.00 per share; 200,000,000 shares authorized; 31,166,587 and 30,820,177 shares issued as of March 31, 2017 and December 31, 2016; 30,636,327 and 30,289,917 shares outstanding as of March 31, 2017 and December 31, 2016
31,167

 
30,820

Additional paid in capital
428,454

 
427,008

Retained earnings
215,830

 
193,698

Accumulated other comprehensive loss, net
(4,872
)
 
(4,892
)
Treasury stock, at cost (530,260 shares as of March 31, 2017 and December 31, 2016)
(8,233
)
 
(8,233
)
Total shareholders’ equity
879,817

 
855,872

Total liabilities and shareholders’ equity
$
9,906,636

 
$
9,382,736

See accompanying notes to the unaudited consolidated financial statements.

3


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME — UNAUDITED
(amounts in thousands, except per share data)
 
 
Three Months Ended
March 31,
 
2017
 
2016
Interest income:
 
 
 
Loans receivable
$
61,461

 
$
54,472

Loans held for sale
13,946

 
14,106

Investment securities
5,887

 
3,709

Other
1,800

 
1,111

Total interest income
83,094

 
73,398

Interest expense:
 
 
 
Deposits
14,317

 
10,208

Other borrowings
1,608

 
1,606

FHLB advances
3,060

 
2,268

Subordinated debt
1,685

 
1,685

Total interest expense
20,670

 
15,767

Net interest income
62,424

 
57,631

Provision for loan losses
3,050

 
1,980

Net interest income after provision for loan losses
59,374

 
55,651

Non-interest income:
 
 
 
Mortgage warehouse transactional fees
2,221

 
2,548

Bank-owned life insurance
1,367

 
1,123

Gain on sale of loans
1,328

 
644

Deposit fees
324

 
254

Interchange and card revenue
203

 
144

Mortgage loans and banking income
155

 
165

Gain on sale of investment securities

 
26

Impairment loss on investment securities
(1,703
)
 

Other
1,532

 
363

Total non-interest income
5,427

 
5,267

Non-interest expense:
 
 
 
Salaries and employee benefits
16,163

 
16,397

Technology, communication and bank operations
3,319

 
2,385

Professional services
2,993

 
2,321

Occupancy
2,586

 
2,238

FDIC assessments, taxes, and regulatory fees
1,632

 
3,841

Loan workout
521

 
418

Advertising and promotion
180

 
142

Other real estate owned (income) expense
(55
)
 
287

Other
2,808

 
3,842

Total non-interest expense
30,147

 
31,871

Income from continuing operations before income tax expense
34,654

 
29,047

Income tax expense
7,730

 
9,739

Net income from continuing operations
26,924

 
19,308

Loss from discontinued operations before tax expense
(1,898
)
 
(1,812
)
Income tax benefit from discontinued operations
(721
)
 
(688
)
Net loss from discontinued operations
(1,177
)
 
(1,124
)
Net income
25,747

 
18,184

             Preferred stock dividends
3,615

 
1,286

             Net income available to common shareholders
$
22,132

 
$
16,898

Basic earnings per common share from continuing operations
$
0.77

 
$
0.67

Basic earnings per common share
$
0.73

 
$
0.63

Diluted earnings per common share from continuing operations
$
0.71

 
$
0.62

Diluted earnings per common share
$
0.67

 
$
0.58

See accompanying notes to the unaudited consolidated financial statements.

4


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME — UNAUDITED
(amounts in thousands)
 
 
Three Months Ended
March 31,
 
2017
 
2016
Net income from continuing operations
$
26,924

 
$
19,308

Net loss from discontinued operations
(1,177
)
 
(1,124
)
Net income
25,747

 
18,184

Unrealized gains (losses) on available-for-sale securities:
 
 
 
Unrealized holding gains (losses) on securities arising during the period
(1,123
)
 
6,867

Income tax effect
438

 
(2,575
)
Reclassification adjustments for losses (gains) on securities included in net income

 
(26
)
Income tax effect

 
10

Net unrealized gains (losses) on available-for-sale securities
(685
)
 
4,276

Unrealized gains (losses) on cash flow hedges:
 
 
 
Unrealized gains (losses) arising during the period
329

 
(2,600
)
Income tax effect
(128
)
 
975

Reclassification adjustment for losses included in net income
827

 

Income tax effect
(323
)
 

Net unrealized gains (losses) on cash flow hedges
705

 
(1,625
)
Other comprehensive income, net of income tax effect
20

 
2,651

Comprehensive income
$
25,767

 
$
20,835

 See accompanying notes to the unaudited consolidated financial statements.

5


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY — UNAUDITED
(amounts in thousands, except shares outstanding data)
 
 
Three Months Ended March 31, 2017
 
Preferred Stock
 
Common Stock
 
 
 
 
 
 
 
 
 
 
 
Shares of
Preferred
Stock
Outstanding
 
Preferred
Stock
 
Shares of
Common
Stock
Outstanding
 
Common
Stock
 
Additional
Paid in
Capital
 
Retained
Earnings
 
Accumulated
Other
Comprehensive
Income/(Loss)
 
Treasury
Stock
 
Total
Balance, December 31, 2016
9,000,000

 
$
217,471

 
30,289,917

 
$
30,820

 
$
427,008

 
$
193,698

 
$
(4,892
)
 
$
(8,233
)
 
$
855,872

Net income from continuing operations

 

 

 

 

 
26,924

 

 

 
26,924

Net loss from discontinued operations

 

 

 

 

 
(1,177
)
 

 

 
(1,177
)
Other comprehensive income

 

 

 

 

 

 
20

 

 
20

Preferred stock dividends

 

 

 

 

 
(3,615
)
 

 

 
(3,615
)
Share-based compensation expense

 

 

 

 
1,413

 

 

 

 
1,413

Exercise of warrants

 

 
43,974

 
44

 
376

 

 

 

 
420

Issuance of common stock under share-based compensation arrangements

 

 
302,436

 
303

 
(343
)
 

 

 

 
(40
)
Balance, March 31, 2017
9,000,000

 
$
217,471

 
30,636,327

 
$
31,167

 
$
428,454

 
$
215,830

 
$
(4,872
)
 
$
(8,233
)
 
$
879,817

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Three Months Ended March 31, 2016
 
Preferred Stock
 
Common Stock
 
 
 
 
 
 
 
 
 
 
 
Shares of
Preferred
Stock
Outstanding
 
Preferred Stock
 
Shares of
Common
Stock
Outstanding
 
Common
Stock
 
Additional
Paid in
Capital
 
Retained
Earnings
 
Accumulated
Other
Comprehensive
Income/(Loss)
 
Treasury
Stock
 
Total
Balance, December 31, 2015
2,300,000

 
$
55,569

 
26,901,801

 
$
27,432

 
$
362,607

 
$
124,511

 
$
(7,984
)
 
$
(8,233
)
 
$
553,902

Net income from continuing operations

 

 

 

 

 
19,308

 

 

 
19,308

Net loss from discontinued operations

 

 

 

 

 
(1,124
)
 

 

 
(1,124
)
Other comprehensive income

 

 

 

 

 

 
2,651

 

 
2,651

Issuance of common stock, net of offering costs of $15

 

 
7,291

 
7

 
152

 

 

 

 
159

Issuance of preferred stock, net of offering costs of $892
1,000,000

 
24,108

 

 

 

 

 

 

 
24,108

Preferred stock dividends

 

 

 

 

 
(1,286
)
 

 
 
 
(1,286
)
Share-based compensation expense

 

 

 

 
1,402

 

 

 

 
1,402

Exercise of warrants

 

 
12,377

 
12

 
106

 

 

 

 
118

Issuance of common stock under share-based compensation arrangements

 

 
115,536

 
116

 
(105
)
 

 

 

 
11

Balance, March 31, 2016
3,300,000

 
$
79,677

 
27,037,005

 
$
27,567

 
$
364,162

 
$
141,409

 
$
(5,333
)
 
$
(8,233
)
 
$
599,249

See accompanying notes to the unaudited consolidated financial statements.

6


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS — UNAUDITED
(amounts in thousands) 
 
Three Months Ended
March 31,
 
2017
 
2016
Cash Flows from Operating Activities of Continuing Operations
 
 
 
Net income from continuing operations
$
26,924

 
$
19,308

Adjustments to reconcile net income to net cash provided by (used in) operating activities:
 
 
 
Provision for loan losses, net of change to FDIC receivable and clawback liability
3,050

 
1,980

Provision for depreciation and amortization
1,307

 
846

Share-based compensation
1,641

 
1,689

Deferred taxes
(284
)
 
468

Net amortization of investment securities premiums and discounts
111

 
205

Gain on sale of investment securities

 
(26
)
Impairment loss on investment securities
1,703

 

Gain on sale of mortgages and other loans
(1,421
)
 
(810
)
Origination of loans held for sale
(6,401,005
)
 
(6,876,748
)
Proceeds from the sale of loans held for sale
6,834,060

 
6,693,763

Decrease in FDIC loss sharing receivable net of clawback liability

 
304

Amortization (accretion) of fair value discounts and premiums
27

 
(114
)
Net (gain) loss on sales of other real estate owned
(103
)
 
15

Valuation and other adjustments to other real estate owned, net of FDIC receivable
23

 
170

Earnings on investment in bank-owned life insurance
(1,367
)
 
(1,123
)
Increase in accrued interest receivable and other assets
(7,794
)
 
(21,519
)
(Decrease) increase in accrued interest payable and other liabilities
(3,215
)
 
4,288

Net Cash Provided By (Used In) Operating Activities of Continuing Operations
453,657

 
(177,304
)
Cash Flows from Investing Activities of Continuing Operations
 
 
 
Proceeds from maturities, calls and principal repayments of securities available for sale
11,781

 
12,902

Proceeds from sales of investment securities available for sale

 
2,848

Purchases of investment securities available for sale
(538,544
)
 
(5,000
)
Net increase in loans
(387,069
)
 
(449,066
)
Proceeds from sales of loans
105,448

 
6,946

Purchase of loans
(171,839
)
 

Purchases of bank-owned life insurance
(50,000
)
 

Net purchases of FHLB, Federal Reserve Bank, and other restricted stock
(16,810
)
 
(1,428
)
Payments to the FDIC on loss sharing agreements

 
(320
)
Purchases of bank premises and equipment
(195
)
 
(1,615
)
Proceeds from sales of other real estate owned
450

 
86

Net Cash Used In Investing Activities of Continuing Operations
(1,046,778
)
 
(434,647
)
Cash Flows from Financing Activities of Continuing Operations
 
 
 
Net (decrease) increase in deposits
(219,919
)
 
479,449

Net increase (decrease) in short-term borrowed funds from the FHLB
337,750

 
(16,600
)
Net increase in federal funds purchased
132,000

 
10,000

Proceeds from long-term FHLB borrowings

 
25,000

Net proceeds from issuance of preferred stock

 
24,108

        Preferred stock dividends paid
(3,615
)
 
(1,214
)
        Exercise and redemption of warrants
420

 
118

        Payments of employee taxes withheld from share-based awards
(2,172
)
 
(702
)
        Proceeds from issuance of common stock
1,716

 
1,309

Net Cash Provided By Financing Activities of Continuing Operations
246,180

 
521,468

Net Decrease in Cash and Cash Equivalents of Continuing Operations
(346,941
)
 
(90,483
)
Discontinued Operations:
 
 
 
Net cash used in operating activities
(1,643
)
 
(1,201
)
Net cash provided by investing activities
9,381

 
60

Net cash provided by financing activities
251,624

 
89,669

Net Cash Flows Provided by Discontinued Operations
259,362

 
88,528

Net Decrease in Cash and Cash Equivalents
(87,579
)
 
(1,955
)
Cash and Cash Equivalents – Beginning
244,709

 
264,593

Cash and Cash Equivalents – Ending
$
157,130

 
$
262,638

 
 
 
 
 
(continued)

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Supplementary Cash Flows Information
 
 
 
Interest paid
$
17,015

 
$
13,018

Income taxes paid
2,348

 
15,789

Non-cash items:
 
 
 
Transfer of loans to other real estate owned
$

 
$
320

See accompanying notes to the unaudited consolidated financial statements.

7


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED UNAUDITED FINANCIAL STATEMENTS
NOTE 1 — DESCRIPTION OF THE BUSINESS
Customers Bancorp, Inc. (the “Bancorp” or “Customers Bancorp”) is a bank holding company engaged in banking activities through its wholly owned subsidiary, Customers Bank (the “Bank”), collectively referred to as “Customers” herein.  The consolidated financial statements have been prepared in conformity with accounting principles generally accepted in the United States (“U.S. GAAP”) and pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”).
Customers Bancorp, Inc. and its wholly owned subsidiaries, Customers Bank, and non-bank subsidiaries, serve residents and businesses in Southeastern Pennsylvania (Bucks, Berks, Chester, Philadelphia and Delaware Counties); Rye, New York (Westchester County); Hamilton, New Jersey (Mercer County); Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire (Rockingham County); Manhattan, New York; and nationally for certain loan and deposit products.  The Bank has 14 full-service branches and provides commercial banking products, primarily loans and deposits. Customers Bank administratively supports loan and other financial products to customers through its limited-purpose offices in Boston, Massachusetts, Providence, Rhode Island, Portsmouth, New Hampshire, Manhattan and Melville, New York and Philadelphia, Pennsylvania. The Bank also provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies.
Through BankMobile, a division of Customers Bank, Customers offers state of the art high tech digital banking services to consumers, students, and the "under banked" nationwide. The combination of the BankMobile technology software platform with the OneAccount Student Checking and Refund Management Disbursement Services business (the "Disbursement business") acquired from Higher One Holdings, Inc. and Higher One, Inc. (together, "Higher One") propelled BankMobile to one of the largest mobile banking services in the United States by number of customers. Customers has announced its intent to sell BankMobile and anticipates the sale to close in 2017. Accordingly, BankMobile has been classified as "held for sale" in the consolidated balance sheets and BankMobile's operating results and associated cash flows have been presented as discontinued operations in the consolidated financial statements, see NOTE 3 - DISCONTINUED OPERATIONS.
Customers is subject to regulation of the Pennsylvania Department of Banking and Securities and the Federal Reserve Bank and is periodically examined by those regulatory authorities. Customers Bancorp has made certain equity investments through its wholly owned subsidiaries CB Green Ventures Pte Ltd. and CUBI India Ventures Pte Ltd.

NOTE 2 - ACQUISITION ACTIVITY
On June 15, 2016, Customers completed the acquisition of substantially all of the assets and the assumption of certain liabilities of the Disbursement business from Higher One. The acquisition was completed pursuant to the terms of an Asset Purchase Agreement (the "Purchase Agreement") dated as of December 15, 2015 between Customers and Higher One. Under the terms of the Purchase Agreement, Customers also acquired all existing relationships with vendors and educational institutions, and all intellectual property and assumed normal business related liabilities. In conjunction with the acquisition, Customers hired approximately 225 Higher One employees primarily located in New Haven, Connecticut that manage the Disbursement business and serve the Disbursement business customers.

The transaction contemplates aggregate guaranteed payments to Higher One of $42 million. The aggregate purchase price payable by Customers is $37 million in cash, with the payments to be made as follows: (i) $17 million in cash paid upon the closing of the acquisition, (ii) $10 million in cash upon the first anniversary of the closing and (iii) $10 million in cash paid upon the second anniversary of the closing. In addition, concurrently with the closing, the parties entered into a Transition Services Agreement pursuant to which Higher One will provide certain transition services to Customers through June 30, 2017. As consideration for these services, Customers will pay Higher One an additional $5 million in cash. Customers also will be required to make additional payments to Higher One if, during the three years following the closing, revenues from the Disbursement business exceed $75 million in a year. The potential payment is equal to 35% of the amount the Disbursement business related revenue exceeds $75 million in each year. As of March 31, 2017, Customers has not recorded a liability for any additional contingent consideration payable under the Purchase Agreement.

As specified in the Purchase Agreement, the payments of $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing were placed into an escrow account with a third party. The escrow account with $20 million in aggregate restricted cash and the corresponding obligation to pay Higher One pursuant to the terms of the Purchase Agreement have been assigned to BankMobile and are presented as "Assets held for sale" and "Other liabilities held for sale" on the March 31, 2017 and December 31, 2016 consolidated balance sheets. For more information regarding Customers' plans

8


for BankMobile and the presentation of BankMobile within the consolidated financial statements, see NOTE 3 - DISCONTINUED OPERATIONS.

The following table presents the fair values of the assets acquired and liabilities assumed as of June 15, 2016:

 
June 15, 2016

 
(amounts in thousands)
Preliminary
 
Adjusted
Fair value of assets acquired:
 
 
 
Developed software
$
27,400

 
$
27,400

Other intangible assets
9,300

 
9,300

Accounts receivable
2,784

 
2,784

Prepaid expenses
1,180

 
418

Fixed assets, net
229

 
229

Total assets acquired
40,893

 
40,131

 
 
 
 
Fair value of liabilities assumed:
 
 
 
Other liabilities
5,531

 
5,735

Deferred revenue
2,655

 
2,655

Total liabilities assumed
8,186

 
8,390

 
 
 
 
Net assets acquired
$
32,707

 
$
31,741

 
 
 
 
Transaction cash consideration (1)
$
37,000

 
$
37,000

 
 
 
 
Goodwill recognized
$
4,293

 
$
5,259

(1) Includes $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing, which has been placed into an escrow account with a third party (aggregate amount of $20 million).

The assets acquired and liabilities assumed were initially presented at their estimated fair values based on a preliminary
allocation of the purchase price. In many cases, the determination of these fair values required management to make estimates
about discount rates, future expected cash flows, market conditions and other future events that were highly subjective and
subject to change. The fair value estimates were considered preliminary and subject to change for up to one year after the
closing date of the acquisition as additional information became available. Based on a preliminary purchase price allocation, Customers recorded $4.3 million in goodwill as a result of the acquisition. At December 31, 2016, Customers recorded adjustments to the estimated fair values of prepaid expenses and other liabilities, which resulted in a $1.0 million increase in goodwill. The adjusted amount of goodwill of $5.3 million reflects the excess purchase price over the estimated fair value of
the net assets acquired. The goodwill recorded is deductible for tax purposes. Customers does not anticipate any additional adjustments to the purchase price allocation.

The fair value for the developed software was estimated based on expected revenue attributable to the software utilizing a discounted cash flow methodology giving consideration to potential obsolescence. The developed software was being amortized over ten years based on the estimated economic benefits received. The fair values for the other intangible assets represent the value of existing student and university relationships and a non-compete agreement with Higher One based on estimated retention rates and discounted cash flows. Other intangible assets were being amortized over an estimated life ranging from four to twenty years. Because BankMobile has been classified as held for sale, these assets are reported at the lower of cost or market on the consolidated balance sheet and are no longer being amortized. At March 31, 2017, Customers estimated the fair values of these assets to be higher than their amortized cost basis. Accordingly, a lower of cost or fair value adjustment was not recorded in first quarter 2017.



9


NOTE 3 – DISCONTINUED OPERATIONS

In third quarter 2016, Customers announced its intent to sell BankMobile. Customers anticipates a sale to close within one year. Because BankMobile met the criteria to be classified as held for sale at March 31, 2017, the assets and liabilities of BankMobile have been presented as "Assets held for sale," "Non-interest bearing deposits held for sale," and "Other liabilities held for sale" on the consolidated balance sheets at March 31, 2017 and December 31, 2016. BankMobile's operating results and associated cash flows have been presented as "Discontinued operations" within the accompanying consolidated financial statements, and prior period amounts have been reclassified to conform with the current period presentation. BankMobile will continue to be presented as "Discontinued operations" until completion of the sale or at such time that BankMobile no longer meets the held-for-sale criteria.

The following summarized financial information related to BankMobile has been segregated from continuing operations and reported as discontinued operations for the periods presented. The amounts presented below exclude the effect of internal allocations made by management when assessing the performance of the BankMobile operating segment. For more information on the BankMobile operating segment, see
NOTE 13 - BUSINESS SEGMENTS.

 
Three Months Ended March 31,
(amounts in thousands)
2017
 
2016
Discontinued operations:
 
 
 
Interest income
$

 
$

Interest expense
6

 
4

Net interest income
(6
)
 
(4
)
Non-interest income
17,327

 
227

Non-interest expense
19,219

 
2,035

Loss from discontinued operations before income tax benefit
(1,898
)
 
(1,812
)
Income tax benefit
(721
)
 
(688
)
              Net loss from discontinued operations
$
(1,177
)
 
$
(1,124
)

The assets and liabilities held for sale on the consolidated balance sheets as of March 31, 2017 and December 31, 2016 were as follows:
 
March 31,
2017
 
December 31, 2016
(amounts in thousands)
 
ASSETS
 
 
 
Cash and cash equivalents (1)
$
20,160

 
$
20,000

Loans receivable
2,696

 
12,248

Bank premises and equipment, net
682

 
510

Goodwill and other intangibles
13,982

 
13,982

Other assets
35,395

 
32,531

Assets held for sale
$
72,915

 
$
79,271

LIABILITIES
 
 
 
Demand, non-interest bearing deposits
$
702,410

 
$
453,394

Other liabilities:
 
 
 
   Interest bearing deposits
6,009

 
3,401

   Accrued expenses and other liabilities (1)
30,373

 
28,002

   Other liabilities held for sale
36,382

 
31,403

Liabilities held for sale
$
738,792

 
$
484,797


(1) Includes $10 million payable to Higher One upon each of the first and second anniversary of the transaction closing, which has been placed into an escrow account with a third party (aggregate amount of $20 million in restricted cash).

Customers anticipates that cash, securities or loans (or a combination thereof) with a market value equal to approximately the amount of BankMobile deposits outstanding at the time the anticipated sale closes will be included in the net assets transferred pursuant to the terms of the purchase and sale agreement.

10


NOTE 4 — SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION
Basis of Presentation
The interim unaudited consolidated financial statements of Customers Bancorp and subsidiaries have been prepared pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2016 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2016 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2016 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2016 filed with the SEC on March 8, 2017. That Form 10-K describes Customers Bancorp’s significant accounting policies, which include its policies on Principles of Consolidation; Cash and Cash Equivalents and Statements of Cash Flows; Restrictions on Cash and Amounts due from Banks; Business Combinations; Investment Securities; Loan Accounting Framework; Allowance for Loan Losses; Goodwill and other Intangible Assets; Investments in FHLB, Federal Reserve Bank, and other restricted stock; Other Real Estate Owned; FDIC Loss Sharing Receivable and Clawback Liability; Bank-Owned Life Insurance; Bank Premises and Equipment; Treasury Stock; Income Taxes; Share-Based Compensation; Segments; Derivative Instruments and Hedging; Comprehensive Income; and Earnings per Share. Certain prior period amounts have been reclassified to conform to current period presentation. Results for interim periods are not necessarily indicative of those that may be expected for the fiscal year.
There have been no material changes to Customers' significant accounting policies as disclosed in Customers' Annual Report on Form 10-K for the year ended December 31, 2016. Presented below are recently issued accounting standards that Customers has adopted as well as those that the Financial Accounting Standards Board (“FASB”) has issued but are not yet effective or that Customers has not yet adopted.
 
Recently Issued Accounting Standards
Accounting Standards Adopted in 2017
Since January 1, 2017, Customers has adopted the following FASB Accounting Standard Updates (“ASUs”), none of which had a material impact to Customers’ consolidated financial statements:
Customers adopted ASU 2016-05, Derivatives and Hedging: Effect of Derivative Contract Novations on Existing Hedge Accounting Relationships, on a prospective basis. This ASU clarifies that a change in the counterparties to a derivative contract (i.e. a novation), in and of itself, does not require the de-designation of a hedging relationship provided that all the other hedge accounting criteria continue to be met.

Customers also adopted ASU 2016-06, Contingent Put and Call Options in Debt Instruments. This ASU clarifies that a contingency of put or call exercise does not need to be evaluated to determine whether it relates to interest rates and credit risk in an embedded derivative analysis of hybrid financial instruments. In other words, a contingent put or call option embedded in a debt instrument would be evaluated for possible separate accounting as a derivative instrument without regard to the nature of the exercise contingency. However, as required under existing guidance, companies will still need to evaluate the other relevant embedded derivative guidance, such as whether the payoff from the contingent put or call option is adjusted based on changes in an index other than interest rates or credit risk, and whether the debt involves a substantial premium or discount. As the adoption did not result in any significant impact to Customers’ consolidated financial statements, it did not result in a modified retrospective application.

Customers also adopted ASU 2016-07, Simplifying the Transition to the Equity Method of Accounting, on a prospective basis. This ASU eliminates the requirement for the retrospective use of the equity method of accounting as a result of an increase in the level of ownership interest or degree of influence of an investor. The amendments require that the equity method investor add the cost of acquiring the additional interest in the investee to the current basis of the investor’s previously held interest and adopt the equity method of accounting as of the date the investment becomes qualified for the equity method of accounting.


11


Customers also adopted ASU 2016-17, Consolidation - Interests Held Through Related Parties that are Under Common Control. This ASU amends the guidance included in ASU 2015-02, Consolidation: Amendments to Consolidation Analysis which Customers adopted in first quarter 2016. This ASU makes a narrow amendment and requires that a single decision maker considers indirect economic interests in an entity held through related parties that are under common control on a proportionate basis when determining whether it is the primary beneficiary of that VIE. Prior to this amendment, indirect interests held through related parties that are under common control were to be considered equivalent of the single decision maker’s direct interests in their entirety which could result in a single decision maker consolidating the VIE. As the adoption did not result in any significant impact to Customers’ consolidated financial statements, it did not result in a full or modified retrospective application.

Accounting Standards Issued But Not Yet Adopted
In March 2017, the FASB issued ASU 2017-08, Receivables-Nonrefundable Fees and Other Costs:  Premium Amortization on Purchased Callable Debt Securities, which requires that premiums for certain callable debt securities held be amortized to their earliest call date. This ASU does not affect the accounting for securities purchased at a discount. This ASU will be effective for Customers for its first reporting period beginning after December 15, 2018, with earlier adoption permitted. Adoption of this new guidance must be applied on a modified retrospective approach. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In February 2017, the FASB issued ASU 2017-05, Clarifying the Scope of Asset Derecognition Guidance and Accounting for Partial Sales of Nonfinancial Assets, which clarifies the scope and application of the accounting guidance on the sale of nonfinancial assets to non-customers, including partial sales. This ASU defines an in-substance nonfinancial asset, in part, as a financial asset promised to a counterparty in a contract if substantially all of the fair value of the assets (recognized and unrecognized) that are promised to the counterparty in the contract is concentrated in nonfinancial assets. If substantially all of the fair value of the assets that are promised to the counterparty in a contract is concentrated in nonfinancial assets, then all of the financial assets promised to the counterparty are in substance nonfinancial assets within the scope of Subtopic 610-20. This ASU also unifies the guidance related to partial sales of nonfinancial assets, eliminates rules specifically addressing the sales of real estate, removes exceptions to the financial asset derecognition model, and clarifies the accounting for contributions of nonfinancial assets to joint ventures. This ASU will be effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. The adoption of this new guidance must be applied on a full or modified retrospective basis. Customers does not expect the adoption of this ASU in first quarter 2018 to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In January 2017, the FASB issued ASU 2017-04, Simplifying the Test for Goodwill Impairment, which will simplify the subsequent measurement of goodwill by eliminating Step 2 from the goodwill impairment test that requires an entity to determine the implied fair value of its goodwill through a hypothetical purchase price allocation. Instead, under this ASU, an entity should recognize an impairment charge for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. All other goodwill impairment guidance will remain largely unchanged. The same one-step impairment test will be applied to goodwill at all reporting units, even those with zero or negative carrying amounts. Entities will also be required to disclose the amount of goodwill at reporting units with zero or negative carrying amounts. An entity still has the option to perform the qualitative assessment for a reporting unit to determine if the quantitative impairment test is necessary. This ASU is effective for Customers for its first reporting period beginning after December 15, 2019. Early adoption is permitted for impairment tests performed after January 1, 2017. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In January 2017, the FASB issued ASU 2017-01, Clarifying the Definition of a Business, which narrows the definition of a business and clarifies that to be considered a business, the fair value of gross assets acquired (or disposed of) should not be concentrated in a single identifiable asset or a group of similar identifiable assets. In addition, to be considered a business, an acquisition would have to include an input and a substantive process that together will significantly contribute to the ability to create an output. Also, the amendments narrow the definition of the term “output” so that it is consistent with how outputs are defined in ASC Topic 606, Revenue from Contracts with Customers. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017. Adoption of this new guidance must be applied on a prospective basis. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In November 2016, the FASB issued ASU 2016-18, Statement of Cash Flows Restricted Cash, which requires that a statement of cash flows explain the change during the period in the total of cash, cash equivalents, and amounts generally described as

12


restricted cash or restricted cash equivalents. Therefore, amounts generally described as restricted cash and restricted cash equivalents should be included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers does not expect the adoption to this ASU to have a significant impact on the presentation of its statement of cash flows.

In October 2016, the FASB issued ASU 2016-16-Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory, which requires that an entity recognize the income tax consequences of an intra-entity transfer of an asset other than inventory when the transfer occurs. This eliminates the current exception for all intra-entity transfers of an asset other than inventory that requires deferral of the tax effects until the asset is sold to a third party or otherwise recovered through use.
This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.

In August 2016, the FASB issued ASU 2016-15, Statement of Cash Flows: Classification of Certain Cash Receipts and Cash Payments, which aims to reduce the existing diversity in practice with regards to the following specific items in the Statement of Cash Flows:
1.
Cash payments for debt prepayment or extinguishment costs will be classified in financing activities.
2.
Upon settlement of zero-coupon bonds and bonds with insignificant cash coupons, the portion of the payment attributable to imputed interest will be classified as an operating activity, while the portion of the payment attributable to principal will be classified as a financing activity.
3.
Cash paid by an acquirer soon after a business combination (i.e. approximately three months or less) for the settlement of a contingent consideration liability will be classified in investing activities. Payments made thereafter should be separated between financing activities and operating activities. Cash payments up to the amount of the contingent consideration liability recognized at the acquisition date will be classified in financing activities; any excess will be classified in operating activities.
4.
Cash proceeds received from the settlement of insurance claims will be classified on the basis of the related insurance coverage (that is, the nature of the loss). Cash proceeds from lump-sum settlements will be classified based on the nature of each loss component included in the settlement.
5.
Cash proceeds received from the settlement of bank-owned life insurance (BOLI) policies will be classified as cash inflows from investing activities. Cash payments for premiums on BOLI may be classified as cash outflows for investing, operating, or a combination of both.
6.
A transferor’s beneficial interest obtained in a securitization of financial assets will be disclosed as a non-cash activity, and cash received from beneficial interests will be classified in investing activities.
7.
Distributions received from equity method investees will be classified using either a cumulative earnings approach or a look-through approach as an accounting policy election.
The ASU contains additional guidance clarifying when an entity should separate cash receipts and cash payments and classify them into more than one class of cash flows (including when reasonable judgment is required to estimate and allocate cash flows) versus when an entity should classify the aggregate amount into one class of cash flows on the basis of predominance. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017, with early adoption permitted. Customers is currently evaluating the impact of this ASU and does not expect the ASU to have a material impact on the presentation of its statement of cash flows.

13


In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments. This ASU requires an entity to utilize a new impairment model known as the current expected credit loss ("CECL") model to estimate lifetime expected credit loss and record an allowance that, when deducted from the amortized cost basis of the financial asset, presents the net amount expected to be collected on the financial asset. This ASU will replace today’s “incurred loss” approach. The CECL model is expected to result in earlier recognition of credit losses. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the OTTI model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for Customers for its first reporting period beginning after December 15, 2019. Earlier adoption is also permitted. Adoption of the new guidance can be applied through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is adopted. Customers is currently evaluating the impact of this ASU, initiating implementation efforts across the company, and planning for loss modeling requirements consistent with lifetime expected loss estimates. It is expected that the new model will include different assumptions used in calculating credit losses, such as estimating losses over the estimated life of a financial asset and will consider expected future changes in macroeconomic conditions. The adoption of this ASU may result in an increase to Customers' allowance for loan losses which will depend upon the nature and characteristics of Customers' loan portfolio at the adoption date, as well as the macroeconomic conditions and forecasts at that date. Customers currently does not intend to early adopt this new guidance.
In March 2016, the FASB issued ASU 2016-04, Liabilities - Extinguishments of Liabilities: Recognition of Breakage for Certain Prepaid Stored-Value Products, that would require issuers of prepaid stored-value product (such as gift cards, telecommunication cards, and traveler’s checks), to derecognize the financial liability related to those products for breakage. Breakage is the value of prepaid stored-value products that is not redeemed by consumers for goods, services or cash. There is currently a diversity in the methodology used to recognize breakage. Subtopic 405-20, Extinguishment of Liabilities, includes derecognition guidance for both financial liabilities and nonfinancial liabilities, and Topic 606, Revenue from Contracts with Customers, includes authoritative breakage guidance but excludes financial liabilities. The amendments in this ASU provide a narrow scope exception to the guidance in Subtopic 405-20 to require that breakage be accounted for consistent with the breakage guidance in Topic 606. This ASU is effective for Customers for its first reporting period beginning after December 15, 2017. Customers does not expect the adoption of this ASU to have a significant impact on its financial condition, results of operations and consolidated financial statements.
In February 2016, the FASB issued ASU 2016-02, Leases, which supersedes the current lease accounting guidance for both lessees and lessors under ASC 840, Leases. From the lessee's perspective, the new standard establishes a right-of-use (ROU) model that requires a lessee to record a ROU asset and a lease liability on the balance sheet for all leases with terms longer than 12 months. Leases will be classified as either finance or operating, with classification affecting the pattern of expense recognition in the income statement for lessees. The new guidance will require lessors to account for leases using an approach that is substantially similar to the existing guidance for sales-type, direct financing leases and operating leases. The new standard is effective for Customers for its first reporting period beginning after December 15, 2018. Early adoption is permitted. A modified retrospective transition approach is required for lessees for capital and operating leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements, with certain practical expedients available. A modified retrospective transition approach is required for lessors for sales-type, direct financing, and operating leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements, with certain practical expedients available. Customers is currently evaluating the impact of this ASU on its financial condition and results of operations and expects to recognize right-of-use assets and lease liabilities for substantially all of its operating lease commitments based on the present value of unpaid lease payments as of the date of adoption. Customers does not intend to early adopt this ASU.
In January 2016, the FASB issued ASU 2016-01, Recognition and Measurement of Financial Assets and Financial Liabilities. The guidance in this ASU among other things, (1) requires equity investments with certain exceptions, to be measured at fair value with changes in fair value recognized in net income, (2) simplifies the impairment assessment of equity investments without readily determinable fair values by requiring a qualitative assessment to identify impairment, (3) eliminates the requirement for public entities to disclose the methods and significant assumptions used to estimate the fair value that is required to be disclosed for financial instruments measured at amortized cost on the balance sheet, (4) requires public business entities to use the exit price notion when measuring the fair value of financial instruments for disclosure purposes, (5) requires an entity to present separately in other comprehensive income the portion of the change in fair value of a liability resulting from a change in the instrument-specific credit risk when the entity has elected to measure the liability at fair value in accordance with the fair value option for financial instruments, (6) requires separate presentation of financial assets and financial liabilities by measurement category and form of financial asset on the balance sheet or the accompanying notes to the financial statements and (7) clarifies that an entity should evaluate the need for a valuation allowance on a deferred tax asset related to available-for-sale securities. The guidance in this ASU is effective for Customers for its first reporting period beginning after December 15, 2017, including interim periods within those fiscal years. Customers is in the process of evaluating the impacts of the adoption

14


of this ASU, however, it does not expect the impact to be significant to its financial condition, results of operations and consolidated financial statements given the immaterial amount of its investment in equity securities.
In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606), superseding the revenue recognition requirements in ASC 605. This ASU requires an entity to recognize revenue for the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The amendment includes a five-step process to assist an entity in achieving the main principle(s) of revenue recognition under ASC 605. In August 2015, the FASB issued ASU 2015-14, which formalized the deferral of the effective date of the amendment for a period of one-year from the original effective date. Following the issuance of ASU 2015-14, the amendment will be effective for Customers for its first reporting period beginning after December 15, 2017. In March 2016, the FASB also issued ASU 2016-08, an amendment to the guidance in ASU 2014-09, which reframed the structure of the indicators of when an entity is acting as an agent and focused on evidence that an entity is acting as the principal or agent in a revenue transaction. ASU 2016-08 also eliminated two of the indicators (“the entity’s consideration is in the form of a commission” and “the entity is not exposed to credit risk”) in making that determination. This amendment also clarifies that each indicator may be more or less relevant to the assessment depending on the terms and conditions of the contract. In April 2016, the FASB also issued ASU 2016-10, which clarifies the implementation guidance on identifying promised goods or services and on determining whether an entity's promise to grant a license with either a right to use the entity's intellectual property (which is satisfied at a point in time) or a right to access the entity's intellectual property (which is satisfied over time). In May 2016, the FASB issued ASU 2016-12, an amendment to ASU 2014-09, which provided practical expedients related to disclosures of remaining performance obligations, as well as other amendments to guidance on transition, collectability, non-cash consideration and the presentation of sales and other similar taxes. The amendments, collectively, should be applied retrospectively to each prior reporting period presented or as a cumulative effect adjustment as of the date of adoption.
Because the ASU does not apply to revenue associated with leases and financial instruments (including loans and securities), Customers does not expect the new guidance to have a material impact on the elements of its consolidated statements of operations most closely associated with leases and financial instruments (such as interest income, interest expense and securities gain). Customers intends to adopt this ASU on January 1, 2018 using a modified retrospective approach. Customers’ ongoing implementation efforts include the identification of other revenue streams that are within the scope of the new guidance and reviewing the related contracts with customers to determine the effect on certain non-interest income items presented in the consolidated statements of operations. As provided above, Customers does not expect the adoption of this ASU to have a significant impact to its financial condition, results of operations and consolidated financial statements.


15


NOTE 5 — EARNINGS PER SHARE
The following are the components and results of Customers' earnings per common share calculation for the periods presented.
 
Three Months Ended
March 31,
 
2017
 
2016
(amounts in thousands, except share and per share data)
 
 
 
Net income from continuing operations available to common shareholders (1)
$
23,309

 
$
18,022

Net loss from discontinued operations
(1,177
)
 
(1,124
)
Net income available to common shareholders
$
22,132

 
$
16,898

 
 
 
 
Weighted-average number of common shares outstanding - basic
30,407,060

 
26,945,062

Share-based compensation plans
2,344,929

 
2,018,563

Warrants
37,171

 
307,630

Weighted-average number of common shares - diluted
32,789,160

 
29,271,255

 
 
 
 
Basic earnings per common share from continuing operations
$
0.77

 
$
0.67

Basic loss per common share from discontinued operations
$
(0.04
)
 
$
(0.04
)
Basic earnings per common share
$
0.73

 
$
0.63

Diluted earnings per common share from continuing operations
$
0.71

 
$
0.62

Diluted loss per common share from discontinued operations
$
(0.04
)
 
$
(0.04
)
Diluted earnings per common share
$
0.67

 
$
0.58

(1) Net income from continuing operations, net of preferred stock dividends
 
 
 
The following is a summary of securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because to do so would have been anti-dilutive for the periods presented.
 
Three Months Ended
March 31,
 
2017
 
2016
Anti-dilutive securities:
 
 
 
Share-based compensation awards

 
606,995

Warrants
52,242

 
52,242

Total anti-dilutive securities
52,242

 
659,237


16


NOTE 6 — CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) BY COMPONENT (1)
The following tables present the changes in accumulated other comprehensive income (loss) by component for the three months ended March 31, 2017 and 2016.
 
Three Months Ended March 31, 2017
 
Available-for-sale-securities
 
 
 
 
(amounts in thousands)
Unrealized Losses
Foreign Currency Items
Total Unrealized Losses
 
Unrealized Gain (Loss) on Cash Flow Hedge
 
Total
Balance - December 31, 2016
$
(2,681
)
$

$
(2,681
)
 
$
(2,211
)
 
$
(4,892
)
Other comprehensive income (loss) before reclassifications
(685
)

(685
)
 
201

 
(484
)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (2)



 
504

 
504

Net current-period other comprehensive income (loss)
(685
)

(685
)
 
705

 
20

Balance - March 31, 2017
$
(3,366
)
$

$
(3,366
)
 
$
(1,506
)
 
$
(4,872
)
(1)
All amounts are presented net of tax. Amounts in parentheses indicate reductions to accumulated other comprehensive income.
(2)
Reclassification amounts for cash flow hedges are reported as interest expense on FHLB advances on the consolidated statements of income.
 
 
 
 
 
 
 
 
 
Three Months Ended March 31, 2016
 
Available-for-sale-securities
 
 
 
 
(amounts in thousands)
Unrealized Gains (Losses)
Foreign Currency Items
Total Unrealized Gains (Losses)
 
Unrealized Loss on Cash Flow Hedge
 
Total
Balance - December 31, 2015
$
(4,602
)
$
(584
)
$
(5,186
)
 
$
(2,798
)
 
$
(7,984
)
Other comprehensive income (loss) before reclassifications
4,255

37

4,292

 
(1,625
)
 
2,667

Amounts reclassified from accumulated other comprehensive income (loss) to net income (2)
(16
)

(16
)
 

 
(16
)
Net current-period other comprehensive income (loss)
4,239

37

4,276

 
(1,625
)
 
2,651

Balance - March 31, 2016
$
(363
)
$
(547
)
$
(910
)
 
$
(4,423
)
 
$
(5,333
)
(1)
All amounts are presented net of tax. Amounts in parentheses indicate reductions to accumulated other comprehensive income.
(2)
Reclassification amounts for available-for-sale securities are reported as gain on sale of investment securities on the consolidated statements of income.
 
 
 
 
 
 
 
 




17


NOTE 7 — INVESTMENT SECURITIES
The amortized cost and approximate fair value of investment securities as of March 31, 2017 and December 31, 2016 are summarized in the tables below:
 
March 31, 2017
 
Amortized
Cost
 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair Value
(amounts in thousands)
 
 
 
 
 
 
 
Available for Sale:
 
 
 
 
 
 
 
Agency-guaranteed residential mortgage-backed securities
$
221,392

 
$
875

 
$
(2,682
)
 
$
219,585

Agency-guaranteed commercial real estate mortgage-backed securities
630,189

 
67

 
(4,524
)
 
625,732

Corporate notes (1)
157,694

 
1,042

 
(296
)
 
158,440

Equity securities (2)
13,543

 

 

 
13,543

 
$
1,022,818

 
$
1,984

 
$
(7,502
)
 
$
1,017,300

(1)
Includes subordinated debt issued by other bank holding companies and debt issued by financial services companies.
(2) Includes equity securities issued by a foreign entity.

 
December 31, 2016
 
Amortized
Cost
 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair Value
(amounts in thousands)
 
 
 
 
 
 
 
Available for Sale:
 
 
 
 
 
 
 
Agency-guaranteed residential mortgage-backed securities
$
233,002

 
$
918

 
$
(2,657
)
 
$
231,263

Agency-guaranteed commercial real estate mortgage-backed securities
204,689

 

 
(2,872
)
 
201,817

Corporate notes (1)
44,932

 
401

 
(185
)
 
45,148

Equity securities (2)
15,246

 

 

 
15,246

 
$
497,869

 
$
1,319

 
$
(5,714
)
 
$
493,474

(1)
Includes subordinated debt issued by other bank holding companies.
(2) Includes equity securities issued by a foreign entity.
The following table presents proceeds from the sale of available-for-sale investment securities and gross gains and gross losses realized on those sales for the three months ended March 31, 2017 and 2016:
 
Three Months Ended March 31,
 
2017
 
2016
(amounts in thousands)
 
 
 
Proceeds from sale of available-for-sale securities
$

 
$
2,848

Gross gains
$

 
$
26

Gross losses

 

Net gains
$

 
$
26

These gains were determined using the specific identification method and were reported as gains on sale of investment securities included in non-interest income on the consolidated statements of income.

18


The following table presents available-for-sale debt securities by stated maturity.  Debt securities backed by mortgages have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:
 
March 31, 2017
 
Amortized
Cost
 
Fair
Value
(amounts in thousands)
 
 
 
Due in one year or less
$

 
$

Due after one year through five years

 

Due after five years through ten years
134,547

 
135,317

Due after ten years
23,147

 
23,123

Agency-guaranteed residential mortgage-backed securities
221,392

 
219,585

Agency-guaranteed commercial real estate mortgage-backed securities
630,189

 
625,732

Total debt securities
$
1,009,275

 
$
1,003,757


Gross unrealized losses and fair value of Customers' investments aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at March 31, 2017 and December 31, 2016 were as follows:
 
March 31, 2017
 
Less Than 12 Months
 
12 Months or More
 
Total
 
Fair Value
 
Unrealized
Losses
 
Fair Value
 
Unrealized
Losses
 
Fair Value
 
Unrealized
Losses
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
Available for Sale:
 
 
 
 
 
 
 
 
 
 
 
Agency-guaranteed residential mortgage-backed securities
$
83,634

 
$
(1,275
)
 
$
29,970

 
$
(1,407
)
 
$
113,604

 
$
(2,682
)
Agency-guaranteed commercial real estate mortgage-backed securities
584,835

 
(4,524
)
 

 

 
584,835

 
(4,524
)
Corporate notes (1)
64,910

 
(296
)
 

 

 
64,910

 
(296
)
Total
$
733,379

 
$
(6,095
)
 
$
29,970

 
$
(1,407
)
 
$
763,349

 
$
(7,502
)
(1) Includes subordinated debt issued by other bank holding companies and debt issued by financial services companies.
 
December 31, 2016
 
Less Than 12 Months
 
12 Months or More
 
Total
 
Fair Value
 
Unrealized
Losses
 
Fair Value
 
Unrealized
Losses
 
Fair Value
 
Unrealized
Losses
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
Available for Sale:
 
 
 
 
 
 
 
 
 
 
 
Agency-guaranteed residential mortgage-backed securities
$
87,433

 
$
(1,330
)
 
$
30,592

 
$
(1,327
)
 
$
118,025

 
$
(2,657
)
Agency-guaranteed commercial real estate mortgage-backed securities
201,817

 
(2,872
)
 

 

 
201,817

 
(2,872
)
Corporate notes (1)
9,747

 
(185
)
 

 

 
9,747

 
(185
)
Total
$
298,997

 
$
(4,387
)
 
$
30,592

 
$
(1,327
)
 
$
329,589

 
$
(5,714
)
(1)
Includes subordinated debt issued by other bank holding companies.    

At March 31, 2017, there were fifty-five available-for-sale investment securities in the less-than-twelve-month category and seven available-for-sale investment securities in the twelve-month-or-more category.  The unrealized losses on the mortgage-backed securities are guaranteed by government-sponsored entities and primarily relate to changes in market interest rates. The unrealized losses on the corporate notes are related to changes in market interest rates and not the issuer's inability to pay interest and principal. All amounts are expected to be recovered when market prices recover or at maturity. Customers does not

19


intend to sell these securities and it is not more likely than not that Customers will be required to sell the securities before recovery of the amortized cost basis.
At March 31, 2017, management evaluated its equity holdings issued by a foreign entity for other-than-temporary impairment. Because management no longer has the intent to hold these securities until a recovery in fair value, Customers recorded an other-than-temporary impairment loss of $1.7 million in first quarter 2017 for the full amount of the decline in fair value below the cost basis established at December 31, 2016. The fair value of the equity securities at March 31, 2017 of $13.5 million became the new cost basis of the securities.
At March 31, 2017 and December 31, 2016, Customers Bank had pledged investment securities aggregating $642.4 million and $231.3 million fair value, respectively, as collateral against its borrowings primarily with the FHLB and an unused line of credit with another financial institution. These counterparties do not have the ability to sell or repledge these securities.
NOTE 8 – LOANS HELD FOR SALE
The composition of loans held for sale as of March 31, 2017 and December 31, 2016 was as follows:
 
March 31, 2017
 
December 31, 2016
(amounts in thousands)
 
 
 
Commercial loans:
 
 
 
Mortgage warehouse loans, at fair value
$
1,684,228

 
$
2,116,815

Consumer loans:
 
 
 
Residential mortgage loans, at fair value
320

 
695

Loans held for sale
$
1,684,548

 
$
2,117,510


Commercial loans held for sale consists of commercial loans to mortgage companies (i.e., mortgage warehouse loans). These mortgage warehouse lending transactions are subject to master repurchase agreements and are designated as held for sale and reported at fair value based on an election made to account for the loans at fair value. Pursuant to the agreements, Customers funds the pipelines for these mortgage lenders by sending payments directly to the closing agents for funded loans (i.e., the purchase event) and receives proceeds directly from third party investors when the loans are sold into the secondary market (i.e., the sale event). The fair value of the mortgage warehouse loans is estimated as the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The interest rates on these loans are variable, and the lending transactions are short-term, with an average life of 18 days from purchase to sale. The primary goal of these lending transactions is to provide liquidity to mortgage companies.

Effective December 31, 2016, Customers Bank transferred $25.1 million of multi-family loans from held for sale to loans receivable (held for investment) because the Bank no longer has the intent to sell these loans. Customers Bank transferred these loans at their carrying value, which was lower than the estimated fair value at the time of transfer.


20


NOTE 9 — LOANS RECEIVABLE AND ALLOWANCE FOR LOAN LOSSES
The following table presents loans receivable as of March 31, 2017 and December 31, 2016:
 
March 31, 2017
 
December 31, 2016
(amounts in thousands)
 
 Commercial:
 
 
 
 Multi-family
$
3,438,482

 
$
3,214,999

 Commercial and industrial (including owner occupied commercial real estate)
1,390,319

 
1,370,853

 Commercial real estate non-owner occupied
1,230,738

 
1,193,715

 Construction
74,956

 
64,789

 Total commercial loans
6,134,495

 
5,844,356

 Consumer:
 
 
 
 Residential real estate
363,264

 
193,502

 Manufactured housing
99,182

 
101,730

 Other
2,640

 
2,726

 Total consumer loans
465,086

 
297,958

Total loans receivable
6,599,581

 
6,142,314

Deferred (fees)/costs and unamortized (discounts)/premiums, net
(2,834
)
 
76

Allowance for loan losses
(39,883
)
 
(37,315
)
Loans receivable, net of allowance for loan losses
$
6,556,864

 
$
6,105,075





21


The following tables summarize loans receivable by loan type and performance status as of March 31, 2017 and December 31, 2016:
 
March 31, 2017
 
30-89 Days
Past Due (1)
 
90 Days
Or More
Past Due(1)
 
Total Past
Due (1)
 
Non-
Accrual
 
Current (2)
 
Purchased-
Credit-
Impaired
Loans (3)
 
Total
Loans (4)
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
Multi-family
$

 
$

 
$

 
$

 
$
3,436,465

 
$
2,017

 
$
3,438,482

Commercial and industrial
2

 

 
2

 
17,581

 
990,418

 
979

 
1,008,980

Commercial real estate - owner occupied

 

 

 
2,498

 
367,003

 
11,838

 
381,339

Commercial real estate - non-owner occupied

 

 

 
1,711

 
1,222,898

 
6,129

 
1,230,738

Construction

 

 

 

 
74,956

 

 
74,956

Residential real estate
3,052

 

 
3,052

 
3,247

 
350,358

 
6,607

 
363,264

Manufactured housing (5)
3,873

 
2,601

 
6,474

 
2,065

 
87,692

 
2,951

 
99,182

Other consumer

 

 

 
57

 
2,355

 
228

 
2,640

Total
$
6,927

 
$
2,601

 
$
9,528

 
$
27,159

 
$
6,532,145

 
$
30,749

 
$
6,599,581




December 31, 2016
 
30-89 Days
Past Due (1)
 
90 Days
Or More
Past Due(1)
 
Total Past
Due (1)
 
Non-
Accrual
 
Current (2)
 
Purchased-
Credit-
Impaired
Loans (3)
 
Total
Loans (4)
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
Multi-family
$
12,573

 
$

 
$
12,573

 
$

 
$
3,200,322

 
$
2,104

 
$
3,214,999

Commercial and industrial
350

 

 
350

 
8,443

 
967,391

 
1,037

 
977,221

Commercial real estate - owner occupied
137

 

 
137

 
2,039

 
379,227

 
12,229

 
393,632

Commercial real estate - non-owner occupied

 

 

 
2,057

 
1,185,331

 
6,327

 
1,193,715

Construction

 

 

 

 
64,789

 

 
64,789

Residential real estate
4,417

 

 
4,417

 
2,959

 
178,559

 
7,567

 
193,502

Manufactured housing (5)
3,761

 
2,813

 
6,574

 
2,236

 
89,850

 
3,070

 
101,730

Other consumer
12

 

 
12

 
58

 
2,420

 
236

 
2,726

Total
$
21,250

 
$
2,813

 
$
24,063

 
$
17,792

 
$
6,067,889

 
$
32,570

 
$
6,142,314

 
(1)
Includes past due loans that are accruing interest because collection is considered probable.
(2)
Loans where next payment due is less than 30 days from the report date.
(3)
Purchased-credit-impaired loans aggregated into a pool are accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, and the past due status of the pools, or that of the individual loans within the pools, is not meaningful. Because of the credit impaired nature of the loans, the loans are recorded at a discount reflecting estimated future cash flows and the Bank recognizes interest income on each pool of loans reflecting the estimated yield and passage of time. Such loans are considered to be performing. Purchased-credit-impaired loans that are not in pools accrete interest when the timing and amount of their expected cash flows are reasonably estimable, and are reported as performing loans.
(4)
Amounts exclude deferred costs and fees, unamortized premiums and discounts, and the allowance for loan losses.
(5)
Manufactured housing loans purchased in 2010 are subject to cash reserves held at the Bank that are used to fund past-due payments when the loan becomes 90 days or more delinquent. Subsequent purchases are subject to varying provisions in the event of borrowers’ delinquencies.

As of March 31, 2017 and December 31, 2016, the Bank had $0.4 million and $0.5 million, respectively, of residential real estate held in other real estate owned. As of March 31, 2017 and December 31, 2016, the Bank had initiated foreclosure proceedings of $1.5 million and $0.4 million, respectively, on loans secured by residential real estate.

22


Allowance for loan losses
The changes in the allowance for loan losses for the three months ended March 31, 2017 and 2016 and the loans and allowance for loan losses by loan class based on impairment evaluation method as of March 31, 2017 and December 31, 2016 were as follows. The amounts presented for the provision for loan losses below do not include the effect of changes to estimated benefits resulting from the FDIC loss share arrangements for the covered loans for periods prior to the termination of the FDIC loss sharing arrangements.
Three Months Ended
March 31, 2017
Multi-family
 
Commercial and Industrial
 
Commercial Real Estate Owner Occupied
 
Commercial
Real Estate Non-Owner Occupied
 
Construction
 
Residential
Real Estate
 
Manufactured
Housing
 
Other Consumer
 
Total
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Ending Balance,
December 31, 2016
$
11,602

 
$
11,050

 
$
2,183

 
$
7,894

 
$
840

 
$
3,342

 
$
286

 
$
118

 
$
37,315

Charge-offs

 
(198
)
 

 
(404
)
 

 
(221
)
 

 

 
(823
)
Charge-offs for BankMobile loans (1)

 

 

 

 

 

 

 
(20
)
 
(20
)
Recoveries

 
215

 

 

 
81

 
21

 

 
2

 
319

Recoveries for BankMobile loans (1)

 

 

 

 

 

 

 
42

 
42

Provision for loan losses
681

 
1,942

 
211

 
357

 
(36
)
 
(62
)
 
(2
)
 
(41
)
 
3,050

Ending Balance,
March 31, 2017
$
12,283

 
$
13,009

 
$
2,394

 
$
7,847

 
$
885

 
$
3,080

 
$
284

 
$
101

 
$
39,883

As of March 31, 2017
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Loans:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Individually evaluated for impairment
$

 
$
17,653

 
$
2,507

 
$
1,711

 
$

 
$
7,224

 
$
10,204

 
$
56

 
$
39,355

Collectively evaluated for impairment
3,436,465

 
990,348

 
366,994

 
1,222,898

 
74,956

 
349,433

 
86,027

 
2,356

 
6,529,477

Loans acquired with credit deterioration
2,017

 
979

 
11,838

 
6,129

 

 
6,607

 
2,951

 
228

 
30,749

 
$
3,438,482

 
$
1,008,980

 
$
381,339

 
$
1,230,738

 
$
74,956

 
$
363,264

 
$
99,182

 
$
2,640

 
$
6,599,581

Allowance for loan losses:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Individually evaluated for impairment
$

 
$
3,329

 
$
402

 
$
63

 
$

 
$
112

 
$
4

 
$

 
$
3,910

Collectively evaluated for impairment
12,283

 
9,311

 
1,992

 
4,767

 
885

 
2,264

 
83

 
42

 
31,627

Loans acquired with credit deterioration

 
369

 

 
3,017

 

 
704

 
197

 
59

 
4,346

 
$
12,283

 
$
13,009

 
$
2,394

 
$
7,847

 
$
885

 
$
3,080

 
$
284

 
$
101

 
$
39,883

(1) Includes activities for BankMobile related loans, primarily overdrawn deposit accounts.

23


Three Months Ended
March 31, 2016
Multi-family
 
Commercial and Industrial
 
Commercial Real Estate Owner Occupied
 
Commercial
Real Estate Non-Owner Occupied
 
Construction
 
Residential
Real Estate
 
Manufactured
Housing
 
Other Consumer
 
Total
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Ending Balance,
December 31, 2015
$
12,016

 
$
8,864

 
$
1,348

 
$
8,420

 
$
1,074

 
$
3,298

 
$
494

 
$
133

 
$
35,647

Charge-offs

 

 

 

 

 

 

 
(42
)
 
(42
)
Recoveries

 
56

 

 
8

 
433

 

 

 

 
497

Provision for loan losses
119

 
1,039

 
62

 
120

 
(243
)
 
378

 
(26
)
 
54

 
1,503

Ending Balance,
March 31, 2016
$
12,135

 
$
9,959

 
$
1,410

 
$
8,548

 
$
1,264

 
$
3,676

 
$
468

 
$
145

 
$
37,605

As of December 31, 2016
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Loans:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Individually evaluated for impairment
$

 
$
8,516

 
$
2,050

 
$
2,151

 
$

 
$
6,972

 
$
9,665

 
$
57

 
$
29,411

Collectively evaluated for impairment
3,212,895

 
967,668

 
379,353

 
1,185,237

 
64,789

 
178,963

 
88,995

 
2,433

 
6,080,333

Loans acquired with credit deterioration
2,104

 
1,037

 
12,229

 
6,327

 

 
7,567

 
3,070

 
236

 
32,570

 
$
3,214,999

 
$
977,221

 
$
393,632

 
$
1,193,715

 
$
64,789

 
$
193,502

 
$
101,730

 
$
2,726

 
$
6,142,314

Allowance for loan losses:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Individually evaluated for impairment
$

 
$
1,024

 
$
287

 
$
14

 
$

 
$
35

 
$

 
$

 
$
1,360

Collectively evaluated for impairment
11,602

 
9,686

 
1,896

 
4,626

 
772

 
2,414

 
88

 
60

 
31,144

Loans acquired with credit deterioration

 
340

 

 
3,254

 
68

 
893

 
198

 
58

 
4,811

 
$
11,602

 
$
11,050

 
$
2,183

 
$
7,894

 
$
840

 
$
3,342

 
$
286

 
$
118

 
$
37,315

Certain manufactured housing loans were purchased in August 2010. A portion of the purchase price may be used to reimburse the Bank under the specified terms in the purchase agreement for defaults of the underlying borrower and other specified items. At March 31, 2017 and December 31, 2016, funds available for reimbursement, if necessary, were $0.8 million and $1.0 million, respectively. Each quarter, these funds are evaluated to determine if they would be sufficient to absorb the probable incurred losses within the manufactured housing portfolio.



24


Impaired Loans - Individually Evaluated for Impairment
The following tables present the recorded investment (net of charge-offs), unpaid principal balance, and related allowance by loan type for impaired loans that were individually evaluated for impairment as of March 31, 2017 and December 31, 2016 and the average recorded investment and interest income recognized for the three months ended March 31, 2017 and 2016. Purchased-credit-impaired loans are considered to be performing and are not included in the tables below.
 
March 31, 2017
 
Three Months Ended March 31, 2017
 
Recorded
Investment
Net of
Charge offs
 
Unpaid
Principal
Balance
 
Related
Allowance
 
Average
Recorded
Investment
 
Interest
Income
Recognized
(amounts in thousands)
 
 
 
 
 
 
 
 
 
With no related allowance recorded:
 
 
 
 
 
 
 
 
 
Commercial and industrial
$
6,100

 
$
6,162

 
$

 
$
4,248

 
$
50

Commercial real estate owner occupied
1,659

 
1,658

 

 
1,435

 
15

Commercial real estate non-owner occupied
1,585

 
2,102

 

 
1,794

 
2

Other consumer
56

 
57

 

 
57

 

Residential real estate
2,321

 
2,433

 

 
4,502

 
1

Manufactured housing
10,001

 
10,001

 

 
9,833

 
141

With an allowance recorded:
 
 
 
 
 
 
 
 
 
Commercial and industrial
11,553

 
11,553

 
3,329

 
8,837

 
81

Commercial real estate owner occupied
848

 
848

 
402

 
844

 
1

Commercial real estate non-owner occupied
126

 
180

 
63

 
138

 

Residential real estate
4,903

 
4,903

 
112

 
2,597

 
39

Manufactured housing
203

 
203

 
4

 
102

 
3

Total
$
39,355

 
$
40,100

 
$
3,910

 
$
34,387

 
$
333

 

25


 
December 31, 2016
 
Three Months Ended March 31, 2016
 
Recorded
Investment
Net of
Charge offs
 
Unpaid
Principal
Balance
 
Related
Allowance
 
Average
Recorded
Investment
 
Interest
Income
Recognized
(amounts in thousands)
 
 
 
 
 
 
 
 
 
With no related allowance recorded:
 
 
 
 
 
 
 
 
 
Multi-family
$

 
$

 
$

 
$
331

 
$

Commercial and industrial
2,396

 
3,430

 

 
15,503

 
187

Commercial real estate owner occupied
1,210

 
1,210

 

 
9,121

 
94

Commercial real estate non-owner occupied
2,002

 
2,114

 

 
4,180

 
23

Other consumer
57

 
57

 

 
47

 

Residential real estate
6,682

 
6,749

 

 
4,243

 
24

Manufactured housing
9,665

 
9,665

 

 
8,599

 
109

With an allowance recorded:
 
 
 
 
 
 
 
 
 
Multi-family

 

 

 
197

 
5

Commercial and industrial
6,120

 
6,120

 
1,024

 
6,951

 
71

Commercial real estate - owner occupied
840

 
840

 
287

 
12

 

Commercial real estate non-owner occupied
149

 
204

 
14

 
548

 
2

Other consumer

 

 

 
73

 

Residential real estate
290

 
303

 
35

 
542

 

Total
$
29,411

 
$
30,692

 
$
1,360

 
$
50,347

 
$
515

Troubled Debt Restructurings
At March 31, 2017 and December 31, 2016, there were $16.8 million and $16.4 million, respectively, in loans reported as troubled debt restructurings (“TDRs”). TDRs are reported as impaired loans in the calendar year of their restructuring and are evaluated to determine whether they should be placed on non-accrual status. In subsequent years, a TDR may be returned to accrual status if it satisfies a minimum six-month performance requirement; however, it will remain classified as impaired. Generally, the Bank requires sustained performance for nine months before returning a TDR to accrual status.
Modification of purchased-credit-impaired loans that are accounted for within loan pools in accordance with the accounting standards for purchased-credit-impaired loans do not result in the removal of these loans from the pool even if the modifications would otherwise be considered a TDR. Accordingly, as each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, modifications of loans within such pools are not considered TDRs.
The following table presents loans modified in a troubled debt restructuring by type of concession for the three months ended March 31, 2017 and 2016. There were no modifications that involved forgiveness of debt.
 
Three Months Ended
March 31, 2017
 
Three Months Ended
 March 31, 2016
 
Number
of Loans
 
Recorded
Investment
 
Number
of Loans
 
Recorded
Investment
(dollars in thousands)
 
 
 
 
 
 
 
Extensions of maturity
1

 
$
348

 
3

 
$
1,995

Interest-rate reductions
20

 
855

 
23

 
864

Total
21

 
$
1,203

 
26

 
$
2,859


26


The following table provides, by loan type, the number of loans modified in troubled debt restructurings, and the related recorded investment, during the three months ended March 31, 2017 and 2016.
 
Three Months Ended
March 31, 2017
 
Three Months Ended
March 31, 2016
 
Number
of Loans
 
Recorded
Investment
 
Number
of Loans
 
Recorded
Investment
(dollars in thousands)
 
 
 
 
 
 
 
Commercial and industrial
1

 
$
348

 
1

 
$
76

Commercial real estate non-owner occupied

 

 
1

 
1,844

Manufactured housing
20

 
855

 
23

 
864

Residential real estate

 

 
1

 
75

Total loans
21

 
$
1,203

 
26

 
$
2,859

As of March 31, 2017 and December 31, 2016, there were no commitments to lend additional funds to debtors whose loans have been modified in TDRs.
As of March 31, 2017, five manufactured housing loans totaling $0.2 million that were modified in TDRs within the past twelve months, defaulted on payments. As of March 31, 2016, thirty-six manufactured housing loans totaling $1.9 million, two commercial and industrial loans totaling $0.5 million and one commercial real estate non-owner occupied loan totaling $0.2 million that were modified in TDRs within the past twelve months, defaulted on payments.

Loans modified in troubled debt restructurings are evaluated for impairment. The nature and extent of impairment of TDRs, including those which have experienced a subsequent default, is considered in the determination of an appropriate level of allowance for loan losses. There was one specific allowance as a result of TDR modifications during the three months ended March 31, 2017, totaling $1 thousand for one manufactured housing loan. There were three specific allowances resulting from TDR modifications during the three months ended March 31, 2016, totaling $0.2 million for two commercial and industrial loans, and $0.1 million for one commercial real estate non-owner occupied loans.

Purchased Credit Impaired Loans
The changes in accretable yield related to purchased-credit-impaired loans for the three months ended March 31, 2017 and 2016 were as follows:
 
Three Months Ended March 31,
 
2017
 
2016
(amounts in thousands)
 
 
 
Accretable yield balance as of December 31,
$
10,202

 
$
12,947

Accretion to interest income
(493
)
 
(470
)
Reclassification from nonaccretable difference and disposals, net
(333
)
 
145

Accretable yield balance as of March 31,
$
9,376

 
$
12,622



Allowance for Loan Losses and the FDIC Loss Sharing Receivable and Clawback Liability
Losses incurred on covered loans were eligible for partial reimbursement by the FDIC. Subsequent to the purchase date, the expected cash flows on the covered loans were subject to evaluation. Decreases in the present value of expected cash flows on the covered loans were recognized by increasing the allowance for loan losses with a related charge to the provision for loan losses. At the same time, the FDIC indemnification asset was increased reflecting an estimated future collection from the FDIC, which was recorded as a reduction to the provision for loan losses. If the expected cash flows on the covered loans increased such that a previously recorded impairment could be reversed, the Bank recorded a reduction in the allowance for loan losses (with a related credit to the provision for loan losses) accompanied by a reduction in the FDIC receivable balance (with a related charge to the provision for loan losses). Increases in expected cash flows on covered loans and decreases in expected cash flows from the FDIC loss sharing receivable, when there were no previously recorded impairments, were considered together and recognized over the remaining life of the loans as interest income. Decreases in the valuations of other real estate owned covered by the loss sharing agreements were recorded net of the estimated FDIC receivable as an increase to other real estate owned expense (a component of non-interest expense).

27


On July 11, 2016, Customers entered into an agreement to terminate all existing rights and obligations pursuant to the loss sharing agreements with the FDIC. In connection with the termination agreement, Customers paid the FDIC $1.4 million as final payment under these agreements. The negotiated settlement amount was based on net losses incurred on the covered assets through September 30, 2015, adjusted for cash payments to and receipts from the FDIC as part of the December 31, 2015 and March 31, 2016 certifications. Consequently, loans and other real estate owned previously reported as covered assets pursuant to the loss sharing agreements were no longer presented as covered assets as of June 30, 2016.
The following table presents changes in the allowance for loan losses and the FDIC loss sharing receivable, including the effects of the estimated clawback liability and the termination agreement, for the three months ended March 31, 2017 and 2016.
 
Allowance for Loan Losses
 
Three Months Ended March 31,
(amounts in thousands)
2017
 
2016
Ending balance as of December 31,
$
37,315

 
$
35,647

Provision for loan losses (1)
3,050

 
1,503

Charge-offs
(823
)
 
(42
)
Charge-offs for BankMobile loans
(20
)
 

Recoveries
319

 
497

Recoveries for BankMobile loans
42

 

Ending balance as of March 31,
$
39,883

 
$
37,605

 
FDIC Loss Sharing Receivable/
Clawback Liability
 
Three Months Ended March 31,
(amounts in thousands)
2017
 
2016
Ending balance as of December 31,
$

 
$
(2,083
)
Decreased estimated cash flows (2)

 
(477
)
Other activity, net (a)

 
(304
)
Cash payments to the FDIC

 
320

Ending balance as of March 31,
$

 
$
(2,544
)
 
 
 
 
(1) Provision for loan losses
$
3,050

 
$
1,503

(2) Effect attributable to FDIC loss share arrangements

 
477

Net amount reported as provision for loan losses
$
3,050

 
$
1,980


(a) Includes external costs, such as legal fees, real estate taxes, and appraisal expenses, which qualified for reimbursement under the FDIC loss sharing agreements.
Credit Quality Indicators
Multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, construction, and residential real estate loans are rated based on an internally assigned risk rating system which is assigned at the time of loan origination and reviewed on a periodic, or on an “as needed,” basis. Manufactured housing and other consumer loans are evaluated based on the payment activity of the loan.
To facilitate the monitoring of credit quality within the multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, construction and residential real estate classes, and for purposes of analyzing historical loss rates used in the determination of the allowance for loan losses for the respective portfolio class, the Bank utilizes the following categories of risk ratings: pass/satisfactory (includes risk rating 1 through 6), special mention, substandard, doubtful, and loss. The risk rating categories, which are derived from standard regulatory rating definitions, are assigned upon initial approval of credit to borrowers and updated periodically thereafter. Pass/satisfactory ratings, which are assigned to those borrowers who do not have identified potential or well-defined weaknesses and for whom there is a high likelihood of orderly repayment, are updated periodically based on the size and credit characteristics of the borrower. All other categories are updated on a quarterly basis during the month preceding the end of the calendar quarter.  While assigning risk

28


ratings involves judgment, the risk-rating process allows management to identify riskier credits in a timely manner and allocate the appropriate resources to manage those loans.

The risk rating grades are defined as follows:
“1” – Pass/Excellent
Loans rated 1 represent a credit extension of the highest quality. The borrower’s historic (at least five years) cash flows manifest extremely large and stable margins of coverage. Balance sheets are conservative, well capitalized, and liquid. After considering debt service for proposed and existing debt, projected cash flows continue to be strong and provide ample coverage. The borrower typically reflects broad geographic and product diversification and has access to alternative financial markets.
“2” – Pass/Superior
Loans rated 2 are those for which the borrower has a strong financial condition, balance sheet, operations, cash flow, debt capacity and coverage with ratios better than industry norms. The borrowers of these loans exhibit a limited leverage position, are virtually immune to local economies, and are in stable growing industries. The management team is well respected and the company has ready access to public markets.
“3” – Pass/Strong
Loans rated 3 are those loans for which the borrowers have above average financial condition and flexibility; more than satisfactory debt service coverage; balance sheet and operating ratios are consistent with or better than industry peers; operate in industries with little risk; move in diversified markets; and are experienced and competent in their industry. These borrowers’ access to capital markets is limited mostly to private sources, often secured, but the borrower typically has access to a wide range of refinancing alternatives.
“4” – Pass/Good
Loans rated 4 have a sound primary and secondary source of repayment. The borrower may have access to alternative sources of financing, but sources are not as widely available as they are to a higher grade borrower. These loans carry a normal level of risk, with very low loss exposure. The borrower has the ability to perform according to the terms of the credit facility. The margins of cash flow coverage are satisfactory but vulnerable to more rapid deterioration than the higher quality loans.
“5” – Satisfactory
Loans rated 5 are extended to borrowers who are determined to be a reasonable credit risk and demonstrate the ability to repay the debt from normal business operations. Risk factors may include reliability of margins and cash flows, liquidity, dependence on a single product or industry, cyclical trends, depth of management, or limited access to alternative financing sources. The borrower’s historical financial information may indicate erratic performance, but current trends are positive and the quality of financial information is adequate, but is not as detailed and sophisticated as information found on higher grade loans. If adverse circumstances arise, the impact on the borrower may be significant.
“6” – Satisfactory/Bankable with Care
Loans rated 6 are those for which the borrower has higher than normal credit risk; however, cash flow and asset values are generally intact. These borrowers may exhibit declining financial characteristics, with increasing leverage and decreasing liquidity and may have limited resources and access to financial alternatives. Signs of weakness in these borrowers may include delinquent taxes, trade slowness and eroding profit margins.
“7” – Special Mention
Loans rated Special Mention are credit facilities that may have potential developing weaknesses and deserve extra attention from the account manager and other management personnel. In the event potential weaknesses are not corrected or mitigated, deterioration in the ability of the borrower to repay the debt in the future may occur. This grade is not assigned to loans that bear certain peculiar risks normally associated with the type of financing involved, unless circumstances have caused the risk to increase to a level higher than would have been acceptable when the credit was originally approved. Loans where significant actual, not potential, weaknesses or problems are clearly evident are graded in the category below.

29


“8” – Substandard
Loans are classified Substandard when the loans are inadequately protected by the current sound worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified must have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt and are characterized by the distinct possibility that the company will sustain some loss if the weaknesses are not corrected.
“9” – Doubtful
The Bank assigns a doubtful rating to loans that have all the attributes of a substandard rating with the added characteristic that the weaknesses make collection or liquidation in full, on the basis of currently existing facts, conditions, and values, highly questionable and improbable. The possibility of loss is extremely high, but because of certain important and reasonable specific pending factors that may work to the advantage of and strengthen the credit quality of the loan, its classification as an estimated loss is deferred until its more exact status may be determined. Pending factors may include a proposed merger or acquisition, liquidation proceeding, capital injection, perfecting liens on additional collateral or refinancing plans.
“10” – Loss
The Bank assigns a loss rating to loans considered uncollectible and of such little value that their continuance as an active asset is not warranted. Amounts classified as loss are immediately charged off.
Risk ratings are not established for certain consumer loans, including home equity, manufactured housing, and installment loans, mainly because these portfolios consist of a larger number of homogeneous loans with smaller balances. Instead, these portfolios are evaluated for risk mainly based upon aggregate payment history through the monitoring of delinquency levels and trends and are classified as performing and non-performing.
The following tables present the credit ratings of loans receivable as of March 31, 2017 and December 31, 2016.
 
March 31, 2017
 
Multi-family
 
Commercial
and
Industrial
 
Commercial
Real Estate Owner Occupied
 
Commercial Real Estate Non-Owner Occupied
 
Construction
 
Residential
Real Estate
 
Manufactured Housing
 
Other Consumer
 
Total
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Pass/Satisfactory
$
3,397,019

 
$
975,431

 
$
367,935

 
$
1,213,427

 
$
54,343

 
$
359,919

 
$

 
$

 
$
6,368,074

Special Mention
37,351

 
12,086

 
7,449

 
8,674

 
20,613

 

 

 

 
86,173

Substandard
4,112

 
21,463

 
5,955

 
8,637

 

 
3,345

 

 

 
43,512

Performing (1)

 

 

 

 

 

 
90,643

 
2,583

 
93,226

Non-performing (2)

 

 

 

 

 

 
8,539

 
57

 
8,596

Total
$
3,438,482

 
$
1,008,980

 
$
381,339

 
$
1,230,738

 
$
74,956

 
$
363,264

 
$
99,182

 
$
2,640

 
$
6,599,581

 
December 31, 2016
 
Multi-family
 
Commercial
and
Industrial
 
Commercial
Real Estate Owner Occupied
 
Commercial Real Estate Non-Owner Occupied
 
Construction
 
Residential
Real Estate
 
Manufactured
Housing
 
Other Consumer
 
Total
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Pass/Satisfactory
$
3,198,290

 
$
943,356

 
$
375,919

 
$
1,175,850

 
$
50,291

 
$
189,919

 
$

 
$

 
$
5,933,625

Special Mention

 
19,552

 
12,065

 
10,824

 
14,498

 

 

 

 
56,939

Substandard
16,709

 
14,313

 
5,648

 
7,041

 

 
3,583

 

 

 
47,294

Performing (1)

 

 

 

 

 

 
92,920

 
2,656

 
95,576

Non-performing (2)

 

 

 

 

 

 
8,810

 
70

 
8,880

Total
$
3,214,999

 
$
977,221

 
$
393,632

 
$
1,193,715

 
$
64,789

 
$
193,502

 
$
101,730

 
$
2,726

 
$
6,142,314


(1)
Includes consumer and other installment loans not subject to risk ratings.
(2)
Includes loans that are past due and still accruing interest and loans on nonaccrual status.



30


Loan Purchases and Sales
In first quarter 2017, Customers purchased $174.2 million of thirty-year fixed-rate residential mortgage loans from Florida-based Everbank. The purchase price was 98.5% of loans outstanding. There were no loan purchases during first quarter 2016.

In first quarter 2017, Customers sold $94.9 million of multi-family loans for $95.4 million resulting in a gain on sale of $0.5 million and $8.7 million of Small Business Administration loans resulting in a gain on sale of $0.8 million. In first quarter 2016, Customers sold $6.9 million of Small Business Administration loans resulting in a gain on sale of $0.6 million.

None of these purchases and sales during the first quarter 2017 and 2016 materially affected the credit profile of Customers’ related loan portfolio.


31


NOTE 10 — REGULATORY CAPITAL
The Bank and the Bancorp are subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet the minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and the Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.
Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At March 31, 2017 and December 31, 2016, the Bank and the Bancorp satisfied all capital requirements to which they were subject.
The Dodd-Frank Act required the Federal Reserve Bank to establish minimum consolidated capital requirements for bank holding companies that are as stringent as those required for insured depositary subsidiaries. In 2013, the federal banking agencies approved rules that implemented the Dodd-Frank requirements and certain other regulatory capital reforms effective January 1, 2015, that (i) introduced a new capital ratio pursuant to the prompt corrective action provisions, the common equity tier 1 capital to risk weighted assets ratio, (ii) increased the adequately capitalized and well capitalized thresholds for the Tier 1 risk based capital ratios to 6% and 8%, respectively, (iii) changed the treatment of certain capital components for determining Tier 1 and Tier 2 capital, and (iv) changed the risk weighting of certain assets and off-balance sheet items in determining risk weighted assets.

32


Generally, to be considered adequately capitalized, or well capitalized, respectively, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk based ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:
 
Actual
 
For Capital Adequacy Purposes (Minimum Plus Capital Buffer)
 
To Be Well Capitalized Under
Prompt Corrective Action
Provisions
(amounts in thousands)
Amount
 
Ratio
 
Amount
 
Ratio
 
Amount
 
Ratio
As of March 31, 2017:
 
 
 
 
 
 
 
 
 
 
 
Common equity Tier 1 capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
650,108

 
8.508
%
 
$
439,351

 
5.750
%
 
N/A

 
N/A

Customers Bank
$
874,689

 
11.474
%
 
$
438,318

 
5.750
%
 
$
495,490

 
6.500
%
Tier 1 capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
867,159

 
11.349
%
 
$
553,965

 
7.250
%
 
N/A

 
N/A

Customers Bank
$
874,689

 
11.474
%
 
$
552,662

 
7.250
%
 
$
609,834

 
8.000
%
Total capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
992,295

 
12.987
%
 
$
706,782

 
9.250
%
 
N/A

 
N/A

Customers Bank
$
1,023,545

 
13.426
%
 
$
705,121

 
9.250
%
 
$
762,293

 
10.000
%
Tier 1 capital (to average assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
867,159

 
9.037
%
 
$
383,806

 
4.000
%
 
N/A

 
N/A

Customers Bank
$
874,689

 
9.141
%
 
$
382,769

 
4.000
%
 
$
478,461

 
5.000
%
As of December 31, 2016:
 
 
 
 
 
 
 
 
 
 
 
Common equity Tier 1 capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
628,139

 
8.487
%
 
$
379,306

 
5.125
%
 
N/A

 
N/A

Customers Bank
$
857,421

 
11.626
%
 
$
377,973

 
5.125
%
 
$
479,380

 
6.500
%
Tier 1 capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
844,755

 
11.414
%
 
$
490,322

 
6.625
%
 
N/A

 
N/A

Customers Bank
$
857,421

 
11.626
%
 
$
488,599

 
6.625
%
 
$
590,006

 
8.000
%
Total capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
966,097

 
13.053
%
 
$
638,343

 
8.625
%
 
N/A

 
N/A

Customers Bank
$
1,003,609

 
13.608
%
 
$
636,101

 
8.625
%
 
$
737,508

 
10.000
%
Tier 1 capital (to average assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
844,755

 
9.067
%
 
$
372,652

 
4.000
%
 
N/A

 
N/A

Customers Bank
$
857,421

 
9.233
%
 
$
371,466

 
4.000
%
 
$
464,333

 
5.000
%

The risk-based capital rules adopted effective January 1, 2015 require that banks and holding companies maintain a "capital conservation buffer" of 250 basis points in excess of the "minimum capital ratio." The minimum capital ratio is equal to the prompt corrective action adequately capitalized threshold ratio. The capital conservation buffer is being phased in over four years beginning on January 1, 2016, with a maximum buffer of 0.625% of risk weighted assets for 2016, 1.25% for 2017, 1.875% for 2018, and 2.5% for 2019 and thereafter.

Effective January 1, 2017, the capital level required to avoid limitation on elective distributions applicable to the Bancorp and the Bank were as follows:
(i) a common equity Tier 1 capital ratio of 5.750%;
(ii) a Tier 1 Risk based capital ratio of 7.250%; and
(iii) a Total Risk based capital ratio of 9.250%.
    
Failure to maintain the required capital conservation buffer will result in limitations on capital distributions and on discretionary bonuses to executive officers.

33


NOTE 11 — DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS
Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. FASB Accounting Standards Codification ("ASC") Topic 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these financial instruments lack an available trading market as characterized by a willing buyer and willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under the FASB ASC Topic 820, Fair Value Measurements and Disclosures, as explained below.
In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.  Fair value is best determined based upon quoted market prices.  However, in many instances, there are no quoted market prices for Customers' various financial instruments.  In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques.  Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows.  Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.
The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions.  If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate.  In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment.  The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.
The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.
Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.
Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.
Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).
A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.
The following methods and assumptions were used to estimate the fair values of Customers' financial instruments as of March 31, 2017 and December 31, 2016:
Cash and cash equivalents:
The carrying amounts reported on the balance sheet for cash and cash equivalents approximate those assets’ fair values. These assets are classified as Level 1 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Investment securities:
The fair values of investment securities available for sale are determined by obtaining quoted market prices on nationally recognized and foreign securities exchanges (Level 1), matrix pricing (Level 2), which is a mathematical technique used widely in the industry to value debt securities without relying exclusively on quoted market prices for the specific securities but rather by relying on the securities’ relationship to other benchmark quoted prices, or externally developed models that use unobservable inputs due to limited or no market activity of the instrument (Level 3). These assets are classified as Level 1, 2, or 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.
The carrying amount of investments in FHLB, Federal Reserve Bank, and other restricted stock approximates fair value, and considers the limited marketability of such securities. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

34


Loans held for sale - Consumer residential mortgage loans:
The Bank generally estimates the fair values of residential mortgage loans held for sale based on commitments on hand from investors within the secondary market for loans with similar characteristics. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Loans held for sale - Commercial mortgage warehouse loans:
The fair value of mortgage warehouse loans is the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The loan is used by mortgage companies as short-term bridge financing between the funding of mortgage loans and the finalization of the sale of the loans to an investor. Changes in fair value are not expected to be recognized because at inception of the transaction the underlying loans have already been sold to an approved investor. Additionally, the interest rate is variable, and the transaction is short-term, with an average life of 18 days from purchase to sale. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Loans receivable, net of allowance for loan losses:
The fair values of loans held for investment are estimated using discounted cash flows and market rates at the balance sheet date that reflect the credit and interest rate-risk inherent in the loans. Projected future cash flows are calculated based upon contractual maturity or call dates, projected repayments and prepayments of principal. Generally, for variable rate loans that reprice frequently and with no significant change in credit risk, fair values are based on carrying values. These assets are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Impaired loans:
Impaired loans are those loans that are accounted for under ASC 310, Receivables, in which the Bank has measured impairment generally based on the fair value of the loan’s collateral or discounted cash flow analysis.  Fair value is generally determined based upon independent third-party appraisals of the properties that collateralize the loans or discounted cash flows based upon the expected proceeds.  These assets are generally classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Other real estate owned:
The fair value of other real estate owned ("OREO") is determined by using appraisals, which may be discounted based on management’s review and changes in market conditions or sales agreements with third parties.  All appraisals must be performed in accordance with the Uniform Standards of Professional Appraisal Practice.  Appraisals are certified to the Bank and performed by appraisers on the Bank’s approved list of appraisers.  Evaluations are completed by a person independent of management.  The content of the appraisal depends on the complexity of the property.  Appraisals are completed on a “retail value” and an “as is value”. These assets are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Deposit liabilities:
The fair values disclosed for interest and non-interest checking, passbook savings and money market deposit accounts are, by definition, equal to the amount payable on demand at the reporting date (i.e., their carrying amounts).  These liabilities are classified as Level 1 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Fair values for fixed-rate certificates of deposit are estimated using a discounted cash flow calculation that applies interest rates currently being offered in the market on certificates to a schedule of aggregated expected monthly maturities on time deposits. These liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Federal funds purchased:
For these short-term instruments, the carrying amount is considered a reasonable estimate of fair value. These liabilities are classified as Level 1 fair values, based upon the lowest level of input that is significant to the fair value measurements.

35


Borrowings:
Borrowings consist of long-term and short-term FHLB advances, 5-year senior unsecured notes, and subordinated debt. For overnight borrowings, the carrying amounts are considered reasonable estimates of fair value and are classified as Level 1 fair value measurements. Fair values of all other FHLB advances are estimated using discounted cash flow analysis, based on quoted prices for new FHLB advances with similar credit risk characteristics, terms and remaining maturity. The prices obtained from this active market represent a market value that is deemed to represent the transfer price if the liability were assumed by a third party. Fair values of privately placed subordinated and senior unsecured debt are estimated by a third-party financial adviser using discounted cash flow analysis, based on market rates currently offered on such debt with similar credit-risk characteristics, terms and remaining maturity. These liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements. The $63 million senior unsecured notes issued during third quarter 2013 are traded on The New York Stock Exchange, and their price can be obtained daily. This fair value measurement is classified as Level 1.
Derivatives (Assets and Liabilities):
The fair values of interest rate swaps and credit derivatives are determined using models that incorporate readily observable market data into a market standard methodology. This methodology nets the discounted future fixed cash receipts and the discounted expected variable cash payments. The discounted variable cash payments are based on expectations of future interest rates derived from observable market interest rate curves. In addition, fair value is adjusted for the effect of nonperformance risk by incorporating credit valuation adjustments for the Bank and its counterparties. These assets and liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.
The fair values of the residential mortgage loan commitments are derived from the estimated fair values that can be generated when the underlying mortgage loan is sold in the secondary market. The Bank generally uses commitments on hand from third- party investors to estimate an exit price and adjusts for the probability of the commitment being exercised based on the Bank’s internal experience (i.e., pull-through rate). These assets and liabilities are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Derivative assets and liabilities are presented in "Other assets" and "Accrued interest payable and other liabilities" on the consolidated balance sheet.
Assets and Liabilities held for sale

Assets and liabilities held for sale are recorded at the lower of cost basis or market value. Assets classified as held for sale at March 31, 2017 were $72.9 million. Included in assets held for sale were financial instruments including cash and cash equivalents of $20.2 million (Level 1) and loans receivable of $2.7 million (Level 3). The remaining assets designated as held for sale consist of goodwill, intangibles and other assets not considered financial instruments. Liabilities classified as held for sale consisted primarily of $708.4 million million of transaction deposit accounts (Level 1). The remaining liabilities classified as held for sale consist of accrued liabilities not considered financial instruments under ASC 825 - Financial Instruments.
Off-balance-sheet financial instruments:

The fair values of unused commitments to lend and standby letters of credit are considered to be the same as their contractual amounts.
The following information should not be interpreted as an estimate of Customers' fair value in its entirety because fair value calculations are only provided for a limited portion of Customers' assets and liabilities.  Due to a wide range of valuation techniques and the degree of subjectivity used in making these estimates, comparisons between Customer’s disclosures and those of other companies may not be meaningful.

36


The estimated fair values of Customers' financial instruments at March 31, 2017 and December 31, 2016 were as follows:
 
 
 
 
 
Fair Value Measurements at March 31, 2017
 
Carrying
Amount
 
Estimated
Fair Value
 
Quoted Prices in Active Markets for Identical Assets (Level 1)
 
Significant Other Observable Inputs (Level 2)
 
Significant
Unobservable
Inputs
(Level 3)
(amounts in thousands)
 
 
 
 
 
 
 
 
 
Assets:
 
 
 
 
 
 
 
 
 
Cash and cash equivalents
$
157,130

 
$
157,130

 
$
157,130

 
$

 
$

Investment securities, available for sale
1,017,300

 
1,017,300

 
13,543

 
1,003,757

 

Loans held for sale
1,684,548

 
1,684,548

 

 
1,684,548

 

Loans receivable, net of allowance for loan losses
6,556,864

 
6,605,634

 

 

 
6,605,634

FHLB, Federal Reserve Bank and other restricted stock
85,218

 
85,218

 

 
85,218

 

Derivatives
11,076

 
11,076

 

 
10,981

 
95

Assets held for sale
22,856

 
22,856

 
20,160

 

 
2,696

Liabilities:
 
 
 
 
 
 
 
 
 
Deposits
$
6,627,061

 
$
6,626,141

 
$
4,065,592

 
$
2,560,549

 
$

Deposits held for sale
708,419

 
708,419

 
708,419

 

 

Federal funds purchased
215,000

 
215,000

 
215,000

 

 

FHLB advances
1,206,550

 
1,206,490

 
296,550

 
909,940

 

Other borrowings
87,289

 
92,064

 
66,564

 
25,500

 

Subordinated debt
108,807

 
111,650

 

 
111,650

 

Derivatives
13,374

 
13,374

 

 
13,374

 


 
 
 
 
 
Fair Value Measurements at December 31, 2016
 
Carrying
Amount
 
Estimated
Fair Value
 
Quoted Prices in Active Markets for Identical Assets (Level 1)
 
Significant Other Observable Inputs (Level 2)
 
Significant
Unobservable
Inputs
(Level 3)
(amounts in thousands)
 
 
 
 
 
 
 
 
 
Assets:
 
 
 
 
 
 
 
 
 
Cash and cash equivalents
$
244,709

 
$
244,709

 
$
244,709

 
$

 
$

Investment securities, available for sale
493,474

 
493,474

 
15,246

 
478,228

 

Loans held for sale
2,117,510

 
2,117,510

 

 
2,117,510

 

Loans receivable, net of allowance for loan losses
6,105,075

 
6,149,773

 

 

 
6,149,773

FHLB, Federal Reserve Bank and other restricted stock
68,408

 
68,408

 

 
68,408

 

Derivatives
10,864

 
10,864

 

 
10,819

 
45

Assets held for sale
32,248

 
32,248

 
20,000

 

 
12,248

Liabilities:
 
 
 
 
 
 
 
 
 
Deposits
$
6,846,980

 
$
6,846,868

 
$
4,015,218

 
$
2,831,650

 
$

Deposits held for sale
456,795

 
456,795

 
456,795

 

 

Federal funds purchased
83,000

 
83,000

 
83,000

 

 

FHLB advances
868,800

 
869,049

 
688,800

 
180,249

 

Other borrowings
87,123

 
91,761

 
66,261

 
25,500

 

Subordinated debt
108,783

 
111,375

 

 
111,375

 

Derivatives
14,172

 
14,172

 

 
14,172

 


37


For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at March 31, 2017 and December 31, 2016 were as follows:
 
March 31, 2017
 
Fair Value Measurements at the End of the Reporting Period Using
 
Quoted Prices in Active Markets for Identical Assets (Level 1)
 
Significant Other Observable Inputs (Level 2)
 
Significant Unobservable Inputs (Level 3)
 
Total
(amounts in thousands)
 
 
 
 
 
 
 
Measured at Fair Value on a Recurring Basis:
 
 
 
 
 
 
 
Assets
 
 
 
 
 
 
 
Available-for-sale securities:
 
 
 
 
 
 
 
Agency-guaranteed residential mortgage-backed securities
$

 
$
219,585

 
$

 
$
219,585

Agency guaranteed commercial mortgage-backed securities

 
625,732

 

 
625,732

Corporate notes

 
158,440

 

 
158,440

Equity securities
13,543

 

 

 
13,543

Derivatives

 
10,981

 
95

 
11,076

Loans held for sale – fair value option

 
1,684,548

 

 
1,684,548

Total assets - recurring fair value measurements
$
13,543

 
$
2,699,286

 
$
95

 
$
2,712,924

Liabilities
 
 
 
 
 
 
 
Derivatives 
$

 
$
13,374

 
$

 
$
13,374

Measured at Fair Value on a Nonrecurring Basis:
 
 
 
 
 
 
 
Assets
 
 
 
 
 
 
 
Impaired loans, net of specific reserves of $3,910
$

 
$

 
$
15,615

 
$
15,615

Other real estate owned

 

 
2,337

 
2,337

Total assets - nonrecurring fair value measurements
$

 
$

 
$
17,952

 
$
17,952


38


 
December 31, 2016
 
Fair Value Measurements at the End of the Reporting Period Using
 
Quoted Prices in Active Markets for Identical Assets (Level 1)
 
Significant Other Observable Inputs (Level 2)
 
Significant Unobservable Inputs (Level 3)
 
Total
(amounts in thousands)
 
 
 
 
 
 
 
Measured at Fair Value on a Recurring Basis:
 
 
 
 
 
 
 
Assets
 
 
 
 
 
 
 
Available-for-sale securities:
 
 
 
 
 
 
 
Agency-guaranteed residential mortgage-backed securities
$

 
$
231,263

 
$

 
$
231,263

Agency-guaranteed commercial mortgage-backed securities

 
201,817

 

 
201,817

Corporate notes

 
45,148

 

 
45,148

Equity securities
15,246

 

 

 
15,246

Derivatives

 
10,819

 
45

 
10,864

Loans held for sale – fair value option

 
2,117,510

 

 
2,117,510

Total assets - recurring fair value measurements
$
15,246

 
$
2,606,557

 
$
45

 
$
2,621,848

Liabilities
 
 
 
 
 
 
 
Derivatives
$

 
$
14,172

 
$

 
$
14,172

Measured at Fair Value on a Nonrecurring Basis:
 
 
 
 
 
 
 
Assets
 
 
 
 
 
 
 
Impaired loans, net of specific reserves of $1,360
$

 
$

 
$
6,527

 
$
6,527

Other real estate owned

 

 
2,731

 
2,731

Total assets - nonrecurring fair value measurements
$

 
$

 
$
9,258

 
$
9,258


The changes in Level 3 assets measured at fair value on a recurring basis for the three months ended March 31, 2017 and 2016 are summarized as follows.
 
Residential Mortgage Loan Commitments
 
Three Months Ended March 31,
 
2017
 
2016
(amounts in thousands)
 
 
 
Balance at December 31,
$
45

 
$
45

Issuances
95

 
73

Settlements
(45
)
 
(45
)
Balance at March 31,
$
95

 
$
73


Customers' policy is to recognize transfers between fair value levels when events or circumstances warrant transfers. There were no transfers between levels during the three months ended March 31, 2017 and 2016.

 
 
 
 



39


The following table summarizes financial assets and financial liabilities measured at fair value as of March 31, 2017 and December 31, 2016 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value.
 
 
Quantitative Information about Level 3 Fair Value Measurements
March 31, 2017
Fair Value
Estimate
 
Valuation Technique
 
Unobservable Input
 
Range (Weighted
Average) (4)
(amounts in thousands)
 
 
 
 
 
 
 
Impaired loans
$
10,529

 
Collateral appraisal (1)
 
Liquidation expenses (2)
 
(8)%
Impaired loans
5,086

 
Discounted cash flow
 
Projected cash flows (3)
 
4 times EBITDA
Other real estate owned
2,337

 
Collateral appraisal (1)
 
Liquidation expenses (2)
 
(8)%
Residential mortgage loan commitments
95

 
Adjusted market bid
 
Pull-through rate
 
90%
 
 
Quantitative Information about Level 3 Fair Value Measurements
December 31, 2016
Fair Value
Estimate
 
Valuation Technique
 
Unobservable Input
 
Range (Weighted
Average) (4)
(amounts in thousands)
 
 
 
 
 
 
 
Impaired loans
$
1,431

 
Collateral appraisal (1)
 
Liquidation expenses (2)
 
(8)%
Impaired loans
5,096

 
Discounted cash flow
 
Projected cash flows (3)
 
4 times EBITDA
Other real estate owned
2,731

 
Collateral appraisal (1)
 
Liquidation expenses (2)
 
(8)%
Residential mortgage loan commitments
45

 
Adjusted market bid
 
Pull-through rate
 
90%
(1)
Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. The Bank does not generally discount appraisals.
(2)
Fair value is adjusted for estimated costs to sell based on a percentage of the value as determined by the appraisal.
(3)
Projected cash flows of the business derived using EBITDA multiple based on management's best estimate.
(4)
Presented as a percentage of the value determined by appraisal for impaired loans and other real estate owned.


40


NOTE 12 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES
Risk Management Objectives of Using Derivatives
Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity, and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the value of which are determined by interest rates. Customers' derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers' known or expected cash receipts and its known or expected cash payments principally related to certain borrowings. Customers also has interest-rate derivatives resulting from a service provided to certain qualifying customers, and therefore, they are not used to manage Customers' interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.
Cash Flow Hedges of Interest Rate Risk
Customers' objectives in using interest-rate derivatives are to add stability to interest expense and to manage exposure to interest-rate movements. To accomplish this objective, Customers primarily uses interest rate swaps as part of its interest-rate-risk management strategy. Interest-rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for Customers making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount.
The effective portion of changes in the fair value of derivatives designated and qualifying as cash flow hedges is recorded in accumulated other comprehensive income and is subsequently reclassified into earnings in the period that the hedged forecasted transaction affects earnings. To date, such derivatives were used to hedge the variable cash flows associated with the forecasted issuances of debt. The ineffective portion of the change in fair value of the derivatives is to be recognized directly in earnings. During the three months ended March 31, 2017 and 2016, Customers did not record any hedge ineffectiveness.
Amounts reported in accumulated other comprehensive income related to derivatives will be reclassified to interest expense as interest payments are made on Customers' variable-rate debt. Customers expects to reclassify $1.9 million from accumulated other comprehensive income to interest expense during the next 12 months.
Customers is hedging its exposure to the variability in future cash flows for forecasted transactions over a maximum period of 24 months (excluding forecasted transactions related to the payment of variable interest on existing financial instruments).
At March 31, 2017, Customers had nine outstanding interest rate derivatives with notional amounts totaling $550.0 million that were designated as cash flow hedges of interest rate risk. At December 31, 2016, Customers had four outstanding interest rate derivatives with notional amounts totaling $325.0 million that were designated as cash flow hedges of interest rate risk. The hedges expire between January 2018 and April 2019.
Derivatives Not Designated as Hedging Instruments
Customers executes interest rate swaps with commercial banking customers to facilitate their respective risk management strategies (typically the loan customers will swap a floating-rate loan for a fixed-rate loan). The customer interest rate swaps are simultaneously offset by interest rate swaps that Customers executes with a third party in order to minimize interest rate risk exposure resulting from such transactions. Because the interest rate swaps associated with this program do not meet the hedge accounting requirements, changes in the fair value of both the customer swaps and the offsetting third-party market swaps are recognized directly in earnings. At March 31, 2017, Customers had 78 interest rate swaps with an aggregate notional amount of $807.6 million related to this program. At December 31, 2016, Customers had 76 interest rate swaps with an aggregate notional amount of $716.6 million related to this program.
Customers enters into residential mortgage loan commitments in connection with its consumer mortgage banking activities to fund mortgage loans at specified rates and times in the future. These commitments are short-term in nature and generally expire in 30 to 60 days. The residential mortgage loan commitments that relate to the origination of mortgage loans that will be held for sale are considered derivative instruments under the applicable accounting guidance and are reported at fair value, with changes in fair value recorded directly in earnings. At March 31, 2017 and December 31, 2016, Customers had an outstanding notional balance of residential mortgage loan commitments of $5.2 million and $3.6 million, respectively.

41


Customers has also purchased and sold credit derivatives to either hedge or participate in the performance risk associated with some of its counterparties. These derivatives are not designated as hedging instruments and are reported at fair value, with changes in fair value reported directly in earnings. At March 31, 2017 and December 31, 2016, Customers had outstanding notional balances of credit derivatives of $54.2 million and $44.9 million, respectively.
Fair Value of Derivative Instruments on the Balance Sheet
The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the balance sheet as of March 31, 2017 and December 31, 2016.
 
 
 
March 31, 2017
 
 
Derivative Assets
 
Derivative Liabilities
 
 
Balance Sheet
Location
 
Fair Value
 
Balance Sheet
Location
 
Fair Value
(amounts in thousands)
 
 
 
 
 
 
 
 
Derivatives designated as cash flow hedges:
 
 
 
 
 
 
 
 
Interest rate swaps
 
Other assets
 
$
311

 
Other liabilities
 
$
2,779

Total
 
 
 
$
311

 
 
 
$
2,779

Derivatives not designated as hedging instruments:
 
 
 
 
 
 
 
 
Interest rate swaps
 
Other assets
 
$
10,536

 
Other liabilities
 
$
10,586

Credit contracts
 
Other assets
 
134

 
Other liabilities
 
9

Residential mortgage loan commitments
 
Other assets
 
95

 
Other liabilities
 

Total
 
 
 
$
10,765

 
 
 
$
10,595

 
 
December 31, 2016
 
 
Derivative Assets
 
Derivative Liabilities
 
 
Balance Sheet
 
 
 
Balance Sheet
 
 
 
 
Location
 
Fair Value
 
Location
 
Fair Value
(amounts in thousands)
 
 
 
 
 
 
 
 
Derivatives designated as cash flow hedges:
 
 
 
 
 
 
 
 
     Interest rate swaps
 
Other assets
 
$

 
Other liabilities
 
$
3,624

          Total
 
 
 
$

 
 
 
$
3,624

Derivatives not designated as hedging instruments:
 
 
 
 
 
 
 
 
     Interest rate swaps
 
Other assets
 
$
10,683

 
Other liabilities
 
$
10,537

     Credit contracts
 
Other assets
 
136

 
Other liabilities
 
11

     Residential mortgage loan commitments
 
Other assets
 
45

 
Other liabilities
 

          Total
 
 
 
$
10,864

 
 
 
$
10,548


Effect of Derivative Instruments on Comprehensive Income
The following tables present the effect of Customers' derivative financial instruments on comprehensive income for the three months ended March 31, 2017 and 2016.
 
Three Months Ended March 31, 2017
 
Income Statement Location
 
Amount of Income
Recognized in Earnings
(amounts in thousands)
 
 
 
Derivatives not designated as hedging instruments:
 
 
 
Interest rate swaps
Other non-interest income
 
$
483

Credit contracts
Other non-interest income
 

Residential mortgage loan commitments
Mortgage loan and banking income                
 
50

Total
 
 
$
533



42


 
Three Months Ended March 31, 2016
 
Income Statement Location
 
Amount of Income (Loss)
Recognized in Earnings
(amounts in thousands)
 
 
 
Derivatives not designated as hedging instruments:
 
 
 
Interest rate swaps
Other non-interest income                
 
$
(472
)
Credit contracts
Other non-interest income
 
249

Residential mortgage loan commitments
Mortgage loan and banking income                
 
28

Total
 
 
$
(195
)
 
 
 
 
 
 
 
 
 
Three Months Ended March 31, 2017
 
Amount of Income
Recognized in OCI on
Derivatives (Effective Portion) (1)
 
Location of Gain (Loss)
Reclassified from
Accumulated OCI into
Income (Effective Portion)
 
Amount of Loss
Reclassified from
Accumulated OCI into
Income (Effective Portion)
(amounts in thousands)
 
 
 
 
 
Derivatives in cash flow hedging relationships:
 
 
 
 
 
Interest rate swaps
$
705

 
Interest expense
 
$
(827
)

 
Three Months Ended March 31, 2016
 
Amount of Loss
Recognized in OCI on
Derivatives (Effective Portion) (1)
 
Location of Gain (Loss)
Reclassified from
Accumulated OCI into
Income (Effective Portion)
 
Amount of Gain (Loss)
Reclassified from
Accumulated OCI into
Income (Effective Portion)
(amounts in thousands)
 
 
 
 
 
Derivatives in cash flow hedging relationships:
 
 
 
 
 
Interest rate swaps
$
(1,625
)
 
Interest expense
 
$


(1)Amounts presented are net of taxes
 
 
 
 
 
 
 
 
 
 
 
 
Credit-risk-related Contingent Features
By entering into derivative contracts, Customers is exposed to credit risk. The credit risk associated with derivatives executed with customers is the same as that involved in extending the related loans and is subject to the same standard credit policies. To mitigate the credit-risk exposure to major derivative dealer counterparties, Customers only enters into agreements with those counterparties that maintain credit ratings of high quality.
Agreements with major derivative dealer counterparties contain provisions whereby default on any of Customers' indebtedness would be considered a default on its derivative obligations. Customers also has entered into agreements that contain provisions under which the counterparty could require Customers to settle its obligations if Customers fails to maintain its status as a well/adequately capitalized institution. As of March 31, 2017, the fair value of derivatives in a net liability position (which includes accrued interest but excludes any adjustment for nonperformance-risk) related to these agreements was $8.0 million. In addition, Customers has minimum collateral posting thresholds with certain of these counterparties and at March 31, 2017 had posted $8.6 million of cash as collateral. Customers records cash posted as collateral as a reduction in the outstanding balance of cash and cash equivalents and an increase in the balance of other assets.

43


Disclosures about Offsetting Assets and Liabilities
The following tables present derivative instruments that are subject to enforceable master netting arrangements. Customers' interest rate swaps with institutional counterparties are subject to master netting arrangements and are included in the table below. Interest rate swaps with commercial banking customers and residential mortgage loan commitments are not subject to master netting arrangements and are excluded from the table below. Customers has not made a policy election to offset its derivative positions.
Offsetting of Financial Assets and Derivative Assets
At March 31, 2017
 
Gross
Amount of
Recognized
Assets
 
Gross
Amounts
Offset in the
Consolidated
Balance
Sheet
 
Net
Amounts of
Assets
Presented
in the
Consolidated
Balance
Sheet
 
Gross Amounts
Not Offset in the
Consolidated
Balance Sheet
 
Net
Amount
 
Financial
Instruments
 
Cash
Collateral
Received
 
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
Description
 
 
 
 
 
 
 
 
 
 
 
Interest rate swap derivatives with institutional counterparties
$
5,310

 
$

 
$
5,310

 
$

 
$
3,420

 
$
1,890

Offsetting of Financial Liabilities and Derivative Liabilities
At March 31, 2017
 
Gross
Amount of
Recognized
Liabilities
 
Gross
Amounts
Offset in the
Consolidated
Balance
Sheet
 
Net
Amounts of
Liabilities
Presented
in the
Consolidated
Balance
Sheet
 
Gross Amounts
Not Offset in the
Consolidated
Balance Sheet
 
 
 
Financial
Instruments
 
Cash
Collateral
Pledged
 
Net
Amount
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
Description
 
 
 
 
 
 
 
 
 
 
 
Interest rate swap derivatives with institutional counterparties
$
8,618

 
$

 
$
8,618

 
$

 
$
8,618

 
$

Offsetting of Financial Assets and Derivative Assets
At December 31, 2016
 
Gross
Amount of
Recognized
Assets
 
Gross
Amounts
Offset in the
Consolidated
Balance
Sheet
 
Net
Amounts of
Assets
Presented
in the
Consolidated
Balance
Sheet
 
Gross Amounts
Not Offset in the
Consolidated
Balance Sheet
 
Net
Amount
 
Financial
Instruments
 
Cash
Collateral
Received
 
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
Description
 
 
 
 
 
 
 
 
 
 
 
Interest rate swap derivatives with institutional counterparties
$
4,723

 
$

 
$
4,723

 
$

 
$

 
$
4,723


44


Offsetting of Financial Liabilities and Derivative Liabilities
At December 31, 2016
 
Gross
Amount of
Recognized
Liabilities
 
Gross
Amounts
Offset in the
Consolidated
Balance
Sheet
 
Net
Amounts of
Liabilities
Presented
in the
Consolidated
Balance
Sheet
 
Gross Amounts
Not Offset in the
Consolidated
Balance Sheet
 
Net
Amount
 
Financial
Instruments
 
Cash
Collateral
Pledged
 
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
Description
 
 
 
 
 
 
 
 
 
 
 
Interest rate swap derivatives with institutional counterparties
$
9,825

 
$

 
$
9,825

 
$

 
$
4,472

 
$
5,353


45


NOTE 13 — BUSINESS SEGMENTS

Customers has historically operated under one business segment, "Community Banking." However, beginning in third quarter 2016, Customers revised its segment financial reporting to reflect the manner in which its chief operating decision makers (our Chief Executive Officer and Board of Directors) have begun allocating resources and assessing performance subsequent to Customers' acquisition of the Disbursement business from Higher One and the combination of that business with the BankMobile technology platform late in second quarter 2016.
Management has determined that Customers' operations consist of two reportable segments - Community Business Banking and BankMobile. Each segment generates revenues, manages risk, and offers distinct products and services to targeted customers through different delivery channels. The strategy, marketing, and analysis of these segments vary considerably.
The Community Business Banking segment is delivered predominately to commercial customers in Southeastern Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island and New Hampshire through a single point of contact business model and provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies. Lending and deposit gathering activities are focused primarily on privately held businesses, high net worth families, selected commercial real estate lending, and commercial mortgage companies. Revenues are generated primarily through net interest income (the difference between interest earned on loans, investments, and other interest earning assets and interest paid on deposits and other borrowed funds) and other non-interest income, such as mortgage warehouse transactional fees and bank owned life insurance.
The BankMobile segment provides state of the art high tech digital banking and disbursement services to consumers, students, and the "under banked" nationwide. BankMobile, as a division of Customers Bank, is a full service banking platform that is accessible to customers anywhere and anytime through the customer's smartphone or other web-enabled device. Revenues are currently being generated primarily through interchange and card revenue, deposit and wire transfer fees and university fees. The majority of revenue and expenses for BankMobile are a result of the Disbursement business acquisition.
The following tables present the operating results for Customers' reportable business segments for the three months ended March 31, 2017 and 2016. Customers has presented the financial information and disclosures for prior periods to reflect the segment disclosures as if they had been in effect for the periods presented. The segment financial results include directly attributable revenues and expenses. Corporate overhead costs are assigned to the Community Business Banking segment as those expenses are expected to continue following the planned disposition of BankMobile. Similarly, the preferred stock dividends have been allocated in their entirety to the Community Business Banking segment. The tax benefit assigned to BankMobile was based on an estimated effective tax rate of 38%.
In third quarter 2016, Customers announced its intent to sell BankMobile. Customers anticipates a sale to close within one year. Because BankMobile met the criteria to be classified as held for sale at March 31, 2017, the assets and liabilities of BankMobile have been presented as "Assets held for sale," "Non-interest bearing deposits held for sale" and "Other liabilities held for sale" on the consolidated balance sheets at March 31, 2017 and December 31, 2016. BankMobile's operating results and associated cash flows have been presented as "Discontinued operations" within the accompanying consolidated financial statements and prior period amounts have been reclassified to conform with the current period presentation. For more information on BankMobile discontinued operations, see NOTE 3 - DISCONTINUED OPERATIONS.
The BankMobile segment results presented below differ from the amounts reported as "Discontinued operations" on the consolidated financial statements primarily because of the internal funds transfer pricing methodology used by management to allocate interest income to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.

46


 
 
 
 
 
 
 
 
 
 
 
 
 
Three Months Ended March 31, 2017
 
Community Business Banking
 
BankMobile
 
Consolidated
Interest income
$
78,832

 
$
4,262

(1 
) 
$
83,094

Interest expense
20,656

 
20

 
20,676

Net interest income
58,176

 
4,242

 
62,418

Provision for loan losses
3,050

 

 
3,050

Non-interest income
5,427

 
17,327

 
22,754

Non-interest expense
30,147

 
19,219

 
49,366

Income before income tax expense
30,406

 
2,350

 
32,756

Income tax expense
6,116

 
893

 
7,009

Net income
24,290

 
1,457

 
25,747

Preferred stock dividends
3,615

 

 
3,615

Net income available to common shareholders
$
20,675

 
$
1,457

 
$
22,132

 
 
 
 
 
 
As of March 31, 2017
 
 
 
 
 
Goodwill and other intangibles
$
3,636

 
$
13,982

 
$
17,618

Total assets
$
9,833,721

 
$
72,915

(2 
) 
$
9,906,636

Total deposits
$
6,627,061

 
$
708,419

 
$
7,335,480

 
 
 
 
 
 

 
Three Months Ended March 31, 2016
 
Community Business Banking
 
BankMobile
 
Consolidated
Interest income
$
71,673

 
$
1,725

(1 
) 
$
73,398

Interest expense
15,764

 
7

 
15,771

Net interest income
55,909

 
1,718

 
57,627

Provision for loan losses
1,980

 

 
1,980

Non-interest income
5,267

 
227

 
5,494

Non-interest expense
31,871

 
2,035

 
33,906

Income (loss) before income tax expense (benefit)
27,325

 
(90
)
 
27,235

Income tax expense (benefit)
9,085

 
(34
)
 
9,051

Net income (loss)
18,240

 
(56
)
 
18,184

Preferred stock dividends
1,286

 

 
1,286

Net income (loss) available to common shareholders
$
16,954

 
$
(56
)
 
$
16,898

 
 
 
 
 
 
As of March 31, 2016
 
 
 
 
 
Goodwill and other intangibles
$
3,648

 
$

 
$
3,648

Total assets
$
9,036,212

 
$
2,661

(2 
) 
$
9,038,873

Total deposits
$
6,141,880

 
$
336,735

 
$
6,478,615

 
 
 
 
 
 
(1) - Amounts reported include funds transfer pricing of $4.3 million and $1.7 million, respectively, for the three months ended March 31, 2017 and 2016 credited to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.
(2) - Amounts reported exclude intra company receivables.



47


ITEM 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.
Cautionary Note Regarding Forward-Looking Statements

This report and all attachments hereto, as well as other written or oral communications made from time to time by us, may contain forward-looking information within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements relate to future events or future predictions, including events or predictions relating to future financial performance, and are generally identifiable by the use of forward-looking terminology such as “believe,” “expect,” “may,” “will,” “should,” “plan,” “intend,” or “anticipate” or the negative thereof or comparable terminology. Forward-looking statements reflect numerous assumptions, estimates and forecasts as to future events. No assurance can be given that the assumptions, estimates and forecasts underlying such forward-looking statements will accurately reflect future conditions, or that any guidance, goals, targets or projected results will be realized. The assumptions, estimates and forecasts underlying such forward-looking statements involve judgments with respect to, among other things, future economic, competitive, regulatory and financial market conditions and future business decisions, which may not be realized and which are inherently subject to significant business, economic, competitive and regulatory uncertainties and known and unknown risks, including the risks described under “Risk Factors” in Customers' Annual Report on Form 10-K for the fiscal year ended December 31, 2016 (the “2016 Form 10-K”), as such factors may be updated from time to time in our filings with the SEC, including our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K.  Our actual results may differ materially from those reflected in the forward-looking statements. You are cautioned not to place undue reliance on any forward-looking statements we make, which speak only as of the date they are made. We do not undertake any obligation to release publicly or otherwise provide any revisions to any forward-looking statements we may make, including any forward-looking financial information, to reflect events or circumstances occurring after the date hereof or to reflect the occurrence of unanticipated events, except as may be required under applicable law.
Management’s discussion and analysis represents an overview of the financial condition and results of operations, and highlights the significant changes in the financial condition and results of operations, as presented in the accompanying consolidated financial statements for Customers Bancorp, a financial holding company, and its wholly owned subsidiaries, including Customers Bank.  This information is intended to facilitate your understanding and assessment of significant changes and trends related to Customers' financial condition and results of operations as of and for the three months ended March 31, 2017.  All quarterly information in this Management’s Discussion and Analysis is unaudited. You should read this section in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included in Customers' 2016 Form 10-K.
Critical Accounting Policies
Customers has adopted various accounting policies that govern the application of accounting principles generally accepted in the United States of America and that are consistent with general practices within the banking industry in the preparation of its financial statements. Customers' significant accounting policies are described in “NOTE 4 - SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION” in Customers' audited financial statements included in its 2016 Form 10-K and updated in this report on Form 10-Q for the quarterly period ended March 31, 2017.
Certain accounting policies involve significant judgments and assumptions by Customers that have a material impact on the carrying value of certain assets and liabilities. Customers considers these accounting policies to be critical accounting policies. The judgment and assumptions used are based on historical experience and other factors, which are believed to be reasonable under the circumstances. Because of the nature of the judgments and assumptions management makes, actual results could differ from these judgments and estimates, which could have a material impact on the carrying values of Customers' assets and liabilities and its results of operations.
First Quarter Events of Note
Customers Bancorp continued its strong financial performance through first quarter 2017, with record net income available to common shareholders of $22.1 million, or $0.67 per fully diluted common share. Total assets were $9.9 billion at March 31, 2017, an increase of $0.5 billion from December 31, 2016, as Customers continued to moderate its balance sheet growth in recognition of the adverse effect that growth over $10 billion may have on the BankMobile business.

48


Asset quality remained exceptional with non-performing loans of $27.2 million, or 0.33% of total loans and total non-performing assets (non-performing loans and other real estate owned) only 0.30% of total assets at March 31, 2017, reflecting Customers' conservative lending practices and continued focus on positive operating leverage and risk management. Although slightly elevated from non-performing loans of 0.22% of total loans at December 31, 2016, Customers' level of non-performing loans at March 31, 2017 remained well below industry average non-performing loans of 1.55% and Customers' peer group non-performing loans of 0.89%. Customers' capital ratios at the holding company and its bank subsidiary continue to exceed the “well-capitalized” threshold established by regulation at the Bank and exceed the applicable Basel III regulatory threshold ratios for the Bancorp and the Bank at March 31, 2017. Customers' Tier 1 leverage ratio was 9.04%, and its total risk-based capital ratio was 12.99%, at March 31, 2017.
Customers achieved targeted milestones in first quarter 2017, with a return on average common equity of 13.80%, a return on average assets of 1.09%, and an efficiency ratio from continuing operations of 43.3%. The BankMobile operating segment also became profitable in first quarter 2017, with net income of $1.5 million and total non-interest bearing deposits of $702.4 million. BankMobile remains classified as held for sale at March 31, 2017 and its operating activities are presented as discontinued operations throughout the accompanying consolidated financial statements.
Results of Operations
Three Months Ended March 31, 2017 Compared to Three Months Ended March 31, 2016
Net income available to common shareholders increased $5.2 million, or 31.0%, to $22.1 million for the three months ended March 31, 2017 when compared to net income available to common shareholders of $16.9 million for the three months ended March 31, 2016. The increased net income available to common shareholders primarily resulted from an increase in net interest income of $4.8 million, largely reflecting the growth in interest earning assets over the past twelve months, an increase in non-interest income of $0.2 million, a decrease in non-interest expense of $1.7 million, and a decrease in income tax expense of $2.0 million, partially offset by an increase in the provision for loan losses of $1.1 million and an increase in preferred stock dividends of $2.3 million.
Net interest income from continuing operations of $62.4 million increased $4.8 million, or 8.3%, for the three months ended March 31, 2017 when compared to net interest income from continuing operations of $57.6 million for the three months ended March 31, 2016. This increase resulted primarily from an increase in the average balance of interest-earning assets of $1.2 billion in first quarter 2017, offset in part by a 15-basis-point decline in net interest margin (tax-equivalent) to 2.73% for first quarter 2017 from 2.88% for first quarter 2016.
The provision for loan losses from continuing operations of $3.1 million increased $1.1 million for the three months ended March 31, 2017 when compared to the provision for loan losses from continuing operations of $2.0 million for the three months ended March 31, 2016. This increase was primarily the result of an increase in the outstanding balance of loans receivable of $454.4 million and an increase in specific reserves for impaired loans during first quarter 2017.
Non-interest income from continuing operations of $5.4 million increased $0.2 million, or 3.0%, for the three months ended March 31, 2017 when compared to non-interest income from continuing operations of $5.3 million for the three months ended March 31, 2016. This increase was primarily the result of increased gains on sales of loans of $0.7 million, increased income from derivative-and-hedging-related activity of $0.7 million, increased loan fees of $0.3 million and increased income from bank-owned life insurance policies of $0.2 million, offset in part by a $1.7 million other-than-temporary impairment loss recognized on Customers' investment in Religare Enterprises equity securities.
Non-interest expense from continuing operations of $30.1 million decreased $1.7 million, or 5.4%, for the three months ended March 31, 2017 when compared to non-interest expense from continuing operations of $31.9 million for the three months ended March 31, 2016. This decrease resulted primarily from a decrease in FDIC assessments of $2.3 million and a reduction of $1.2 million related to one-time charges for legal matters recognized in first quarter 2016. These decreases were offset in part by increases in technology costs of $0.9 million and professional services of $0.7 million.
Income tax expense from continuing operations of $7.7 million decreased $2.0 million, or 20.6%, for the three months ended March 31, 2017 when compared to income tax expense from continuing operations of $9.7 million for the three months ended March 31, 2016. The decrease in income tax expense was driven primarily by a tax benefit of $2.6 million for the tax effect of the increase in the fair value since the award date for restricted stock units vesting and the exercise of stock options and a tax benefit of $3.5 million for the development of tax strategies that will allow for the recognition of the tax benefit from losses totaling $9.0 million that have been recorded for impairment charges on Religare Enterprises equity securities, partially offset

49


by an increase in taxable income from continuing operations of $5.6 million in first quarter 2017 compared to first quarter 2016.
The net loss from discontinued operations of $1.2 million increased $0.1 million, or 4.7%, for the three months ended March 31, 2017 when compared to the net loss from discontinued operations of $1.1 million for the three months ended March 31, 2016. First quarter 2017 includes the operations of the Disbursement business acquired in June 2016. Total non-interest income was $17.3 million, an increase of $17.1 million over first quarter 2016, and total non-interest expense was $19.2 million, an increase of $17.2 million over first quarter 2016. The increase in non-interest income and non-interest expense reported within the loss from discontinued operations was predominantly a result of the acquisition of the Disbursement business. The net loss from discontinued operations includes a tax benefit of $0.7 million for both first quarter 2017 and 2016.
Preferred stock dividends of $3.6 million increased $2.3 million, or 181.1%, for the three months ended March 31, 2017 when compared to preferred stock dividends of $1.3 million for the three months ended March 31, 2016. This increase was the result of preferred stock issuances totaling $142.5 million in April 2016 (dividends at 6.45%) and September 2016 (dividends at 6.00%).

50


Net Interest Income from Continuing Operations
Net interest income (the difference between the interest earned on loans, investments and interest-earning deposits with banks, and interest paid on deposits, borrowed funds and subordinated debt) is the primary source of Customers' earnings. 
The following table summarizes Customers' net interest income from continuing operations and related spread and margin for the periods indicated.
 
Three Months Ended March 31,
 
2017
 
2016
 
Average
Balance
 
Interest
Income or
Expense
 
Average
Yield or
Cost (%)
 
Average
Balance
 
Interest
Income or
Expense
 
Average
Yield or
Cost (%)
(amounts in thousands)
 
 
 
 
 
 
 
 
 
 
 
Assets
 
 
 
 
 
 
 
 
 
 
 
Interest-earning deposits
$
498,364

 
$
973

 
0.79
%
 
$
184,368

 
$
246

 
0.53
%
Investment securities (A)
829,730

 
5,887

 
2.88
%
 
562,459

 
3,709

 
2.64
%
Loans held for sale
1,426,701

 
13,946

 
3.96
%
 
1,563,399

 
14,106

 
3.63
%
Loans receivable (B)
6,427,682

 
61,461

 
3.88
%
 
5,678,872

 
54,472

 
3.86
%
Other interest-earning assets
75,980

 
827

 
4.41
%
 
80,135

 
865

 
4.34
%
Total interest-earning assets
9,258,457

 
83,094

 
3.63
%
 
8,069,233

 
73,398

 
3.66
%
Non-interest-earning assets
271,606

 
 
 
 
 
292,336

 
 
 
 
Assets held for sale
77,478

 
 
 
 
 
2,664

 
 
 
 
Total assets
$
9,607,541

 
 
 
 
 
$
8,364,233

 
 
 
 
Liabilities
 
 
 
 
 
 
 
 
 
 
 
Interest checking accounts
$
318,248

 
497

 
0.63
%
 
$
128,605

 
195

 
0.61
%
Money market deposit accounts
3,155,674

 
6,225

 
0.80
%
 
2,949,914

 
4,093

 
0.56
%
Other savings accounts
39,947

 
23

 
0.22
%
 
38,813

 
18

 
0.19
%
Certificates of deposit
2,699,317

 
7,572

 
1.14
%
 
2,356,464

 
5,902

 
1.01
%
Total interest-bearing deposits
6,213,186

 
14,317

 
0.93
%
 
5,473,796

 
10,208

 
0.75
%
Borrowings
1,130,490

 
6,353

 
2.28
%
 
1,480,828

 
5,559

 
1.51
%
Total interest-bearing liabilities
7,343,676

 
20,670

 
1.14
%
 
6,954,624

 
15,767

 
0.91
%
Non-interest-bearing deposits
524,211

 
 
 
 
 
428,925

 
 
 
 
Non-interest-bearing deposits held for sale
790,983

 
 
 
 
 
348,648

 
 
 
 
Total deposits and borrowings
8,658,870

 
 
 
0.97
%
 
7,732,197

 
 
 
0.82
%
Other non-interest-bearing liabilities
50,351

 
 
 
 
 
43,620

 
 
 
 
Liabilities held for sale
30,326

 
 
 
 
 
2,407

 
 
 
 
Total liabilities
8,739,547

 
 
 
 
 
7,778,224

 
 
 
 
Shareholders’ Equity
867,994

 
 
 
 
 
586,009

 
 
 
 
Total liabilities and shareholders’ equity
$
9,607,541

 
 
 
 
 
$
8,364,233

 
 
 
 
Net interest earnings from continuing operations
 
 
62,424

 
 
 
 
 
57,631

 
 
Tax-equivalent adjustment (C)
 
 
93

 
 
 
 
 
104

 
 
Net interest earnings from continuing operations
 
 
$
62,517

 
 
 
 
 
$
57,735

 
 
Interest spread
 
 
 
 
2.66
%
 
 
 
 
 
2.84
%
Net interest margin
 
 
 
 
2.73
%
 
 
 
 
 
2.87
%
Net interest margin tax equivalent (C)
 
 
 
 
2.73
%
 
 
 
 
 
2.88
%

(A)
For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.
(B)
Includes non-accrual loans, the effect of which is to reduce the yield earned on loans, and deferred loan fees.
(C)
Non-GAAP tax-equivalent basis, using a 35% statutory tax rate to approximate interest income as a taxable asset.

51


The following table presents the dollar amount of changes in interest income from continuing operations and interest expense from continuing operations for the major categories of interest-earning assets and interest-bearing liabilities. Information is provided for each category of interest-earning assets and interest-bearing liabilities with respect to (i) changes attributable to volume (i.e., changes in average balances multiplied by the prior-period average rate) and (ii) changes attributable to rate (i.e., changes in average rate multiplied by prior-period average balances). For purposes of this table, changes attributable to both rate and volume which cannot be segregated have been allocated proportionately to the change due to volume and the change due to rate.
 
Three Months Ended March 31,
 
2017 vs. 2016
 
Increase (Decrease) due
to Change in
 
 
 
Rate
 
Volume
 
Total
(amounts in thousands)
 
 
 
 
 
Interest income from continuing operations:
 
 
 
 
 
Interest-earning deposits
$
160

 
$
567

 
$
727

Investment securities
300

 
1,878

 
2,178

Loans held for sale
1,175

 
(1,335
)
 
(160
)
Loans receivable
249

 
6,740

 
6,989

Other interest-earning assets
12

 
(50
)
 
(38
)
Total interest income from continuing operations
1,896

 
7,800

 
9,696

Interest expense from continuing operations:
 
 
 
 
 
Interest checking accounts
8

 
294

 
302

Money market deposit accounts
1,837

 
295

 
2,132

Savings accounts
4

 
1

 
5

Certificates of deposit
786

 
884

 
1,670

Total interest-bearing deposits
2,635

 
1,474

 
4,109

Borrowings
2,317

 
(1,523
)
 
794

Total interest expense from continuing operations
4,952

 
(49
)
 
4,903

Net interest income from continuing operations
$
(3,056
)
 
$
7,849

 
$
4,793


Net interest income from continuing operations for the three months ended March 31, 2017 was $62.4 million, an increase of $4.8 million, or 8.3%, from net interest income from continuing operations of $57.6 million for the three months ended March 31, 2016, as average loan and security balances increased $0.9 billion. Net interest margin contracted by 15 basis points to 2.73% for first quarter 2017 compared to 2.88% for first quarter 2016 due to a 15 basis point increase in the cost of deposits and borrowings combined with the dilutive effect on asset yields caused by an increase in the average balance of the investment securities portfolio of $267.3 million and interest earning deposits of $314.0 million at a lower yield than that of the loan portfolio.

Commercial loan average balances increased $347 million, including commercial loans to mortgage banking companies, in first quarter 2017 compared to first quarter 2016.
Multi-family average loan balances increased $243 million in first quarter 2017 compared to first quarter 2016.
The net interest margin declined to 2.73% in first quarter 2017 as the average yield earned on assets decreased 3 basis points, while the cost of funding the portfolio increased 15 basis points.
Interest expense from continuing operations on total interest-bearing deposits increased $4.1 million in first quarter 2017 compared to first quarter 2016. This increase resulted from increased deposit volume as average interest-bearing deposits increased $0.7 billion for the three months ended March 31, 2017 compared to average interest-bearing deposits for the three months ended March 31, 2016. The average rate on interest-bearing deposits increased 18 basis points for first quarter 2017 compared to first quarter 2016, reflecting higher interest rates offered by Customers on its money market deposit accounts and certificates of deposits in order to remain competitive and attract new and retain existing deposit customers.

52


Interest expense from continuing operations on borrowings increased $0.8 million in first quarter 2017 compared to first quarter 2016. This increase was primarily driven by a higher average rate on borrowings, which increased 77 basis points for first quarter 2017 compared to first quarter 2016, primarily as a result of a decrease in the proportion of lower rate short term borrowings in relation to total borrowings and higher rates on short-term borrowings.
Provision for Loan Losses from Continuing Operations
The provision for loan losses from continuing operations increased by $1.1 million to $3.1 million for the three months ended March 31, 2017, compared to $2.0 million for the same period in 2016. The provision for loan losses from continuing operations of $3.1 million included provisions of $0.5 million for new loan growth and $2.5 million for specific reserves on impaired loans. The first quarter 2016 provision for loan losses from continuing operations included provisions for loan growth net of qualitative considerations of $0.8 million and specific reserves on impaired loans of $1.4 million, offset in part by increased estimated cash flows expected to be collected on purchased-credit impaired loans of $0.3 million.
For more information about the provision and allowance for loan losses and our loss experience, see “Credit Risk” and “Asset Quality” herein.
Non-Interest Income from Continuing Operations
The table below presents the components of non-interest income from continuing operations for the three months ended March 31, 2017 and 2016.
 
Three Months Ended March 31,
 
2017
 
2016
(amounts in thousands)
 
 
 
Mortgage warehouse transactional fees
$
2,221

 
$
2,548

Bank-owned life insurance
1,367

 
1,123

Gain on sale of loans
1,328

 
644

Deposit fees
324

 
254

Interchange and card revenue
203

 
144

Mortgage loans and banking income
155

 
165

Gain on sale of investment securities

 
26

Impairment loss on investment securities
(1,703
)
 

Other
1,532

 
363

Total non-interest income from continuing operations
$
5,427

 
$
5,267

Non-interest income from continuing operations increased $0.2 million during the three months ended March 31, 2017 to $5.4 million, compared to $5.3 million for the three months ended March 31, 2016. The increase in first quarter 2017 was primarily a result of an increase of $1.2 million in other income resulting from derivative-and-hedging-related activity of $0.7 million, increased loans fees of $0.3 million, increased income from bank-owned life insurance policies of $0.2 million and an increase in gains realized on sales of loans of $0.7 million as a result of increased Small Business Administration ("SBA") loan sales and the sale of approximately $95 million of multi-family loans, partially offset by an other than temporary impairment loss of $1.7 million recognized on Customers' holdings of Religare Enterprises equity securities based on a change in management's intent to hold the securities until a recovery in the market price.

53


Non-Interest Expense from Continuing Operations
The table below presents the components of non-interest expense from continuing operations for the three months ended March 31, 2017 and 2016.
 
Three Months Ended March 31,
 
2017
 
2016
(amounts in thousands)
 
 
 
Salaries and employee benefits
$
16,163

 
$
16,397

Technology, communication and bank operations
3,319

 
2,385

Professional services
2,993

 
2,321

Occupancy
2,586

 
2,238

FDIC assessments, taxes, and regulatory fees
1,632

 
3,841

Loan workout
521

 
418

Advertising and promotion
180

 
142

Other real estate owned (income) expense
(55
)
 
287

Other
2,808

 
3,842

Total non-interest expense from continuing operations
$
30,147

 
$
31,871

Non-interest expense from continuing operations was $30.1 million for the three months ended March 31, 2017, a decrease of $1.7 million from non-interest expense of $31.9 million for the three months ended March 31, 2016.
Salaries and employee benefits, which represent the largest component of non-interest expense, decreased $0.2 million, or 1.4%, to $16.2 million for the three months ended March 31, 2017 from $16.4 million for the three months ended March 31, 2016. The decrease was primarily attributable to management's efforts to control expenses.
Technology, communication and bank operations expenses increased by $0.9 million, or 39.2%, to $3.3 million for the three months ended March 31, 2017 from $2.4 million for the three months ended March 31, 2016. The increase was primarily attributable to the organic growth of the Bank.
Professional services from continuing operations increased by $0.7 million, or 29.0%, to $3.0 million for the three months ended March 31, 2017 from $2.3 million for the three months ended March 31, 2016. The increase was primarily attributable to increases in consulting, lending service fees, and other professional services to support a $9.9 billion Bank.
FDIC assessments, taxes, and regulatory fees decreased by $2.2 million, or 57.5%, to $1.6 million for the three months ended March 31, 2017 from $3.8 million for the three months ended March 31, 2016. This decrease was primarily related to a lower insurance assessment charged by the FDIC as the FDIC's Deposit Insurance Fund reached a targeted ratio.
Other expenses from continuing operations decreased by $1.0 million, or 26.9%, to $2.8 million for the three months ended March 31, 2017 from $3.8 million for the three months ended March 31, 2016. The decrease was primarily attributable to one-time charges associated with legal matters of $1.2 million recognized in first quarter 2016.

Income Taxes from Continuing Operations
Income tax expense from continuing operations decreased $2.0 million for the three months ended March 31, 2017 to $7.7 million, compared to $9.7 million in the same period of 2016. The decrease in income tax expense was driven primarily by a benefit of $2.6 million for the tax effect of the increase in the fair value since the award date for restricted stock units vesting and the exercise of stock options and a tax benefit of $3.5 million for the development of strategies that will allow for the recognition of the tax benefit from losses totaling $9.0 million that have been recorded for impairment charges on Religare Enterprises equity securities, partially offset by an increase in taxable income from continuing operations of $5.6 million in first quarter 2017 compared to first quarter 2016.


54


Discontinued Operations
The net loss from discontinued operations of $1.2 million increased $0.1 million, or 4.7%, for the three months ended March 31, 2017 when compared to the net loss from discontinued operations of $1.1 million for the three months ended March 31, 2016. First quarter 2017 includes the operations of the Disbursement business acquired in June 2016. Total non-interest income was $17.3 million, an increase of $17.1 million over first quarter 2016, and total non-interest expense was $19.2 million, an increase of $17.2 million over first quarter 2016. The increase in non-interest income and non-interest expense reported within the loss from discontinued operations was predominantly a result of the acquisition of the Disbursement business. The net loss from discontinued operations includes a tax benefit of $0.7 million for both first quarter 2017 and 2016.
Preferred Stock Dividends
Preferred stock dividends of $3.6 million increased $2.3 million, or 181.1%, for the three months ended March 31, 2017 when compared to preferred stock dividends of $1.3 million for the three months ended March 31, 2016. This increase was the result of preferred stock issuances totaling $142.5 million in April 2016 (dividends at 6.45%) and September 2016 (dividends at 6.00%).

Financial Condition
General
Total assets were $9.9 billion at March 31, 2017.  This represented a $0.5 billion, or 5.6%, increase from total assets of $9.4 billion at December 31, 2016. The major change in Customers' financial position occurred as the result of an increase in our investment portfolio, which increased by $0.5 billion since December 31, 2016, or 106.2%, to $1.0 billion at March 31, 2017, offsetting a seasonal decline for commercial loans to mortgage companies. Total loans outstanding were $8.3 billion at March 31, 2017 and December 31, 2016, as a result of management's planned moderation of loan growth as it implements its strategic initiatives in preparation for crossing the $10 billion asset threshold. In addition to the increase in investments, commercial loans held for investment increased $0.3 billion, or 5.0%, to $6.1 billion at March 31, 2017 compared to $5.8 billion at December 31, 2016, and consumer loans, which increased $166.8 million to $465.4 million at March 31, 2017 from $298.7 million at December 31, 2016. These increases were partially offset by commercial loans to mortgage companies held for sale, which decreased $0.4 billion, or 20.4%, to $1.7 billion at March 31, 2017 compared to $2.1 billion at December 31, 2016.
Total liabilities were $9.0 billion at March 31, 2017. This represented a $0.5 billion, or 5.9%, increase from $8.5 billion at December 31, 2016. The increase in total liabilities resulted from FHLB borrowings, which increased by $0.3 billion, or 38.9%, to $1.2 billion at March 31, 2017 from $0.9 billion at December 31, 2016, and federal funds purchased, which increased $132.0 million, or 159.0%, to $215.0 million at March 31, 2017 from $83.0 million at December 31, 2016. Overall deposits remained relatively stable, with deposits from continuing operations decreasing $219.9 million, or 3.2%, to $6.6 billion at March 31, 2017 from $6.8 billion at December 31, 2016, and non-interest bearing deposits held for sale (from the BankMobile business) increasing $249.0 million, or 54.9%, to $702.4 million at March 31, 2017 from $453.4 million at December 31, 2016.

55


The following table sets forth certain key condensed balance sheet data as of March 31, 2017 and December 31, 2016:
 
March 31,
2017
 
December 31,
2016
(amounts in thousands)
 
 
 
Cash and cash equivalents
$
157,130

 
$
244,709

Investment securities available for sale, at fair value
1,017,300

 
493,474

Loans held for sale, at fair value
1,684,548

 
2,117,510

Loans receivable
6,596,747

 
6,142,390

Allowance for loan losses
(39,883
)
 
(37,315
)
Total assets
9,906,636

 
9,382,736

Total deposits
6,627,061

 
6,846,980

Non-interest bearing deposits held for sale
702,410

 
453,394

Federal funds purchased
215,000

 
83,000

FHLB advances
1,206,550

 
868,800

Other borrowings
87,289

 
87,123

Subordinated debt
108,807

 
108,783

Total liabilities
9,026,819

 
8,526,864

Total shareholders’ equity
879,817

 
855,872

Total liabilities and shareholders’ equity
9,906,636

 
9,382,736

Cash and Cash Equivalents
Cash and cash equivalents include cash and due from banks and interest-earning deposits. Cash and due from banks consists mainly of vault cash and cash items in the process of collection.  These balances totaled $5.0 million at March 31, 2017. This represents a $12.5 million decrease from $17.5 million at December 31, 2016.  These balances vary from day to day, primarily due to variations in customers’ deposits with the Bank. Interest-earning deposits consist of cash deposited at other banks, primarily the Federal Reserve Bank of Philadelphia. Interest-earning deposits were $152.1 million and $227.2 million at March 31, 2017 and December 31, 2016, respectively.
Investment Securities
The investment securities portfolio is an important source of interest income and liquidity. At March 31, 2017, investments consisted of residential and commercial real estate mortgage-backed securities guaranteed by an agency of the United States government, corporate notes and marketable equity securities. In addition to generating revenue, the investment portfolio is maintained to manage interest-rate risk, provide liquidity and collateral for borrowings, and diversify the credit risk of interest-earning assets. The portfolio is structured to maximize net interest income, given changes in the economic environment, liquidity position, and balance sheet mix.

At March 31, 2017, investment securities were $1.0 billion compared to $493.5 million at December 31, 2016, an increase of $523.8 million. The increase was primarily the result of purchases of commercial real estate mortgage-backed securities of $425.8 million, and purchases of corporate securities of $112.7 million during the three months ended March 31, 2017, offset in part by principal repayments of $11.8 million and net decreases in fair values of $2.8 million.
Loans
Existing lending relationships are primarily with small and middle market businesses and individual consumers primarily in Bucks, Berks, Chester, Montgomery, Delaware, and Philadelphia Counties, Pennsylvania; Camden and Mercer Counties, New Jersey; and Westchester County and New York City, New York; and the New England area. The loans to mortgage banking companies is a nation-wide portfolio. The loan portfolio consists primarily of loans to support mortgage banking companies’ funding needs, multi-family/commercial real estate, and commercial and industrial loans. The Bank continues to focus on small and middle market business loans to grow its commercial lending efforts, expand its specialty mortgage warehouse lending business, and expand its multi-family/commercial real estate lending business.

56


Commercial Lending
Customers' commercial lending is divided into four groups: Business Banking, Small and Middle Market Business Banking, Multi-family and Commercial Real Estate Lending, and Mortgage Banking Lending. This grouping is designed to allow for more effective resource deployment, higher standards of risk management, stronger oversight of asset quality, better management of interest rate risk and higher productivity levels.
The commercial lending group focuses primarily on companies with annual revenues ranging from $1 million to $100 million, which typically have credit requirements between $0.5 million and $10 million.
The small and middle market business banking platform originates loans, including Small Business Administration loans, through the branch network sales force and a team of dedicated relationship managers. The support administration of this platform is centralized including risk management, product management, marketing, performance tracking and overall strategy. Credit and sales training has been established for Customers' sales force, ensuring that it has small business experts in place providing appropriate financial solutions to the small business owners in its communities. A division approach focuses on industries that offer high asset quality and are deposit rich to drive profitability.
In 2009, Customers launched its lending to mortgage banking businesses products, which primarily provides financing to mortgage bankers for residential mortgage originations from loan closing until sale in the secondary market. Many providers of liquidity in this segment exited the business in 2009 during a period of market turmoil. Customers saw an opportunity to provide liquidity to this business segment at attractive spreads. There was also the opportunity to attract escrow deposits and to generate fee income in this business.
The goal of the mortgage banking business lending group is to provide liquidity to mortgage companies. These loans are primarily used by mortgage companies to fund their pipelines from closing of individual mortgage loans until their sale into the secondary market. The underlying residential loans are taken as collateral for the Bank’s loans. As of March 31, 2017, loans in the warehouse lending portfolio totaled $1.7 billion and are designated as held for sale.
The goal of the Bank’s multi-family lending group is to build a portfolio of high-quality multi-family loans within the Bank’s covered markets, while cross selling other products and services. This product primarily targets refinancing existing loans with other banks using conservative underwriting standards and provides purchase money for new acquisitions by borrowers. The primary collateral for these loans is a first lien mortgage on the multi-family property, plus an assignment of all leases related to such property. As of March 31, 2017, the Bank had multi-family loans of $3.4 billion outstanding, making up approximately 41.5% of the Bank’s total loan portfolio, compared to $3.2 billion, or approximately 38.9% of the total loan portfolio at December 31, 2016.
As of March 31, 2017, the Bank had $7.8 billion in commercial loans outstanding, totaling approximately 94.4% of its total loan portfolio, which includes loans held for sale, compared to $8.0 billion commercial loans outstanding, composing approximately 96.4% of its loan portfolio at December 31, 2016.
Consumer Lending
Customers provides home equity and residential mortgage loans to customers. Underwriting standards for home equity lending are conservative and lending is offered to solidify customer relationships and grow relationship revenues in the long term. This lending is important in Customers' efforts to grow total relationship revenues for its consumer households. As of March 31, 2017, the Bank had $465.4 million in consumer loans outstanding, or 5.6%of the Bank’s total loan portfolio, which includes loans held for sale. The Bank plans to expand its product offerings in real estate secured consumer lending.
Customers Bank has launched a community outreach program in Philadelphia to finance homeownership in urban communities. As part of this program, the Bank is offering an “Affordable Mortgage Product”. This community outreach program is penetrating the underserved population, especially in low and moderate income neighborhoods. As part of this commitment, a limited purpose office was opened in Progress Plaza, 1501 North Broad Street, Philadelphia, PA. The program includes homebuyer seminars that prepare potential homebuyers for homeownership by teaching money management and budgeting skills, including the financial responsibilities that come with having a mortgage and owning a home. The “Affordable Mortgage Product” is offered throughout Customers Bank’s assessment areas.

57


Loans Held for Sale
The composition of loans held for sale as of March 31, 2017 and December 31, 2016 was as follows:
 
March 31,
 
December 31,
 
2017
 
2016
(amounts in thousands)
 
Commercial loans:
 
 
 
Mortgage warehouse loans, at fair value
$
1,684,228

 
$
2,116,815

Consumer loans:
 
 
 
Residential mortgage loans, at fair value
320

 
695

Loans held for sale
$
1,684,548

 
$
2,117,510


At March 31, 2017, loans held for sale totaled $1.7 billion, or 20.3% of the total loan portfolio, and $2.1 billion, or 25.6% of the total loan portfolio, at December 31, 2016.
Mortgage warehouse loans held for sale at March 31, 2017 decreased $432.6 million when compared to December 31, 2016. The decrease resulted primarily from a cyclical seasonal decline. Mortgage warehouse loan balances are typically elevated during the summer months when home-purchasing activity is usually stronger.
Held-for-sale loans are carried on the balance sheet at either fair value (due to the election of the fair value option) or the lower of cost or fair value. An allowance for loan losses is not recorded on loans that are held for sale.
Loans Receivable
Loans receivable (excluding loans held for sale), net of the allowance for loan losses, increased by $451.8 million to $6.6 billion at March 31, 2017 from $6.1 billion at December 31, 2016. Loans receivable as of March 31, 2017 and December 31, 2016 consisted of the following:
 
March 31,
 
December 31,
 
2017
 
2016
(amounts in thousands)
 
 Commercial:
 
 
 
 Multi-family
$
3,438,482

 
$
3,214,999

 Commercial and industrial (including owner occupied commercial real estate)
1,390,319

 
1,370,853

 Commercial real estate non-owner occupied
1,230,738

 
1,193,715

 Construction
74,956

 
64,789

 Total commercial loans
6,134,495

 
5,844,356

 Consumer:
 
 
 
 Residential real estate
363,264

 
193,502

 Manufactured housing
99,182

 
101,730

 Other
2,640

 
2,726

 Total consumer loans
465,086

 
297,958

Total loans receivable
6,599,581

 
6,142,314

Deferred (fees)/costs and unamortized (discounts)/premiums, net
(2,834
)
 
76

 Allowance for loan losses
(39,883
)
 
(37,315
)
 Loans receivable, net of allowance for loan losses
$
6,556,864

 
$
6,105,075



58


Credit Risk
Customers manages credit risk by maintaining diversification in its loan portfolio, establishing and enforcing prudent underwriting standards, diligent collection efforts and continuous and periodic loan classification reviews. Management also considers the effect of credit risk on financial performance by maintaining an adequate allowance for loan losses. Credit losses are charged to the allowance for loan losses when they are identified, and provisions are added to the allowance for loan losses when and as appropriate. The adequacy of the allowance for loan losses, maintained at a level to absorb estimated incurred losses in the held for investment portfolio as of the last day of the reporting period, is evaluated at least quarterly.
The provision for loan losses was $3.1 million and $2.0 million for the three months ended March 31, 2017 and 2016, respectively. The allowance for loan losses maintained for loans receivable (excludes loans held for sale) was $39.9 million, or 0.60% of loans receivable, at March 31, 2017 and $37.3 million, or 0.61% of loans receivable, at December 31, 2016. Net charge-offs were $0.5 million for the three months ended March 31, 2017, an increase of $0.9 million compared to the same period in 2016.  The increase in net charge-offs in first quarter 2017 was mainly driven by an increase in charge-off activity in Customers' acquired loan portfolio of $0.7 million.

The chart below depicts changes in the Bank’s allowance for loan losses for the periods indicated. The amounts presented for the provision for loan losses below do not include the effect of changes to estimated benefits resulting from the FDIC loss share arrangements for the covered loans for periods prior to the termination of the FDIC loss sharing agreements.
Analysis of the Allowance for Loan Losses
 
Three Months Ended
March 31,
 
2017
 
2016
(amounts in thousands)
 
 
 
Balance at the beginning of the period
$
37,315

 
$
35,647

Loan charge-offs (1)
 
 
 
Commercial and industrial
198

 

Commercial real estate non-owner occupied
404

 

Residential real estate
221

 

Other consumer

 
42

Charge-offs for BankMobile loans (2)
20

 

Total Charge-offs
843

 
42

Loan recoveries (1)
 
 
 
Commercial and industrial
215

 
56

Commercial real estate non-owner occupied

 
8

Construction
81

 
433

Residential real estate
21

 

Other consumer
2

 

Recoveries for BankMobile loans (2)
42

 

Total Recoveries
361

 
497

Total net charge-offs/(recoveries)
482

 
(455
)
Provision for loan losses
3,050

 
1,503

Balance at the end of the period
$
39,883


$
37,605

(1)
Charge-offs and recoveries on purchased-credit-impaired loans that are accounted for in pools are recognized on a net basis when the pool matures.
(2)
Includes activities for BankMobile-related loans, primarily overdrawn deposit accounts.
The allowance for loan losses is based on a quarterly evaluation of the loan portfolio and is maintained at a level that management considers adequate to absorb probable losses incurred as of the balance sheet date. All commercial loans are assigned credit risk ratings, based upon an assessment of the borrower, the structure of the transaction and the available collateral and/or guarantees. All loans are monitored regularly by the responsible officer, and the risk ratings are adjusted when

59


considered appropriate. The risk assessment allows management to identify problem loans timely. Management considers a variety of factors, and recognizes the inherent risk of loss that always exists in the lending process. Management uses a disciplined methodology to estimate an appropriate level of allowance for loan losses. See “Asset Quality” for further discussion of the allowance for loan losses.
Approximately 85% of the Bank’s commercial real estate, commercial and residential construction, consumer residential and commercial and industrial loan types have real estate as collateral (collectively, “the real estate portfolio”). The Bank’s lien position on the real estate collateral will vary on a loan-by-loan basis and will change as a result of changes in the value of the collateral. Current appraisals providing current value estimates of the property are received when the Bank’s credit group determines that the facts and circumstances have significantly changed since the date of the last appraisal, including that real estate values have deteriorated. The credit committee and loan officers review loans that are fifteen or more days delinquent and all non-accrual loans on a periodic basis. In addition, loans where the loan officers have identified a “borrower of interest” are discussed to determine if additional analysis is necessary to apply the risk rating criteria properly. The risk ratings for the real estate loan portfolio are determined based upon the current information available, including but not limited to discussions with the borrower, updated financial information, economic conditions within the geographic area and other factors that may affect the cash flow of the loan. If a loan is impaired and individually evaluated for impairment, the collateral value, discounted cash flow, or loan market value analysis is used to estimate the amount of proceeds to be collected, and compare that estimated amount, net of estimated selling costs as applicable, to the outstanding loan balance to estimate the amount of impairment. Appraisals used in this evaluation process are typically less than two years aged. For loans where real estate is not the primary source of collateral, updated financial information is obtained, including accounts receivable and inventory aging reports and relevant supplemental financial data to estimate the fair value of the loan and compared, net of estimated selling costs, to the outstanding loan balance to estimate the required reserve.
These impairment measurements are inherently subjective as they require material estimates, including, among others, estimates of property values in appraisals, the amounts and timing of expected future cash flows on individual loans, and general considerations for historical loss experience, economic conditions, uncertainties in estimating losses and inherent risks in the various credit portfolios, all of which require judgment and may be susceptible to significant change over time and as a result of changing economic conditions or other factors. Pursuant to ASC 310-10-35 - Loan Impairment and ASC 310-40 - Troubled Debt Restructurings by Creditors, impaired loans, consisting primarily of non-accrual and restructured loans, are considered in the methodology for determining the allowance for loan losses. Impaired loans are generally evaluated based on the expected future cash flows or the fair value of the underlying collateral (less estimated costs to sell) if principal repayment is expected to come from the sale or operation of such collateral.
Asset Quality
Customers divides its loan portfolio into two categories to analyze and understand loan activity and performance: loans that were originated and loans that were acquired. Customers' originated loans were subject to the current underwriting standards that were put in place in 2009. Management believes this segmentation better reflects the risk in the portfolio and the various types of reserves that are available to absorb loan losses that may emerge in future periods. Credit losses from originated loans are absorbed by the allowance for loan losses. Credit losses from acquired loans are absorbed by the allowance for loan losses, nonaccretable difference fair value marks, and cash reserves, as described below. The allowance for loan losses is intended to absorb only those losses estimated to have been incurred after acquisition, whereas the fair value mark and cash reserves absorb losses estimated to have been embedded in the acquired loans at acquisition. The schedule that follows includes both loans held for sale and loans held for investment.
 

60


Asset Quality at March 31, 2017
 
Loan Type
Total Loans
 
Current
 
30-89
Days Past Due
 
90
Days or More Past Due and
Accruing
 
Non-
accrual/
NPL (a)
 
OREO
(b)
 
NPA
(a)+(b)
 
NPL
to
Loan
Type
(%)
 
NPA
to
Loans +
OREO
(%)
(amounts in thousands)
 
 
 
Originated Loans
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Multi-Family
$
3,435,109

 
$
3,435,109

 
$

 
$

 
$

 
$

 
$

 
%
 
%
Commercial & Industrial (1)
1,294,031

 
1,274,212

 

 

 
19,819

 
100

 
19,919

 
1.53
%
 
1.54
%
Commercial Real Estate Non-Owner Occupied
1,197,729

 
1,197,729

 

 

 

 

 

 
%
 
%
Residential
113,043

 
111,587

 
1,075

 

 
381

 

 
381

 
0.34
%
 
0.34
%
Construction
74,955

 
74,955

 

 

 

 

 

 
%
 
%
Other consumer
169

 
169

 

 

 

 

 

 
%
 
%
Total Originated Loans
6,115,036

 
6,093,761

 
1,075

 

 
20,200

 
100

 
20,300

 
0.33
%
 
0.33
%
Loans Acquired
 
 
 
 
 
 
 
 
 
 
 
 
 
 


 


Bank Acquisitions
161,200

 
152,938

 
2,303

 
1,066

 
4,893

 
2,336

 
7,229

 
3.04
%
 
4.42
%
Loan Purchases 
323,345

 
313,354

 
4,009

 
3,916

 
2,066

 
302

 
2,368

 
0.64
%
 
0.73
%
Total Loans Acquired
484,545

 
466,292

 
6,312

 
4,982

 
6,959

 
2,638

 
9,597

 
1.44
%
 
1.97
%
Deferred fees and unamortized discounts, net
(2,834
)
 
(2,834
)
 

 

 

 

 

 


 


Total Loans Receivable
6,596,747

 
6,557,219

 
7,387

 
4,982

 
27,159

 
2,738

 
29,897

 
0.41
%
 
0.45
%
Total Loans Held for Sale
1,684,548

 
1,684,548

 

 

 

 

 

 


 


Total Portfolio
$
8,281,295

 
$
8,241,767

 
$
7,387

 
$
4,982

 
$
27,159

 
$
2,738

 
$
29,897

 
0.33
%
 
0.36
%
(1) Commercial & industrial loans, including owner occupied commercial real estate loans.


61


Asset Quality at March 31, 2017 (continued)
Loan Type
Total Loans
 
NPL
 
ALL
 
Cash
Reserve
 
Total
Credit
Reserves
 
Reserves
to Loans
(%)
 
Reserves
to NPLs
(%)
(amounts in thousands)
 
Originated Loans
 
 
 
 
 
 
 
 
 
 
 
 
 
Multi-Family
$
3,435,109

 
$

 
$
12,283

 
$

 
$
12,283

 
0.36
%
 
%
Commercial & Industrial (1)
1,294,031

 
19,819

 
14,678

 

 
14,678

 
1.13
%
 
74.06
%
Commercial Real Estate Non-Owner Occupied
1,197,729

 

 
4,681

 

 
4,681

 
0.39
%
 
%
Residential
113,043

 
381

 
2,197

 

 
2,197

 
1.94
%
 
576.64
%
Construction
74,955

 

 
885

 

 
885

 
1.18
%
 
%
Other consumer
169

 

 
9

 

 
9

 
5.33
%
 
%
Total Originated Loans
6,115,036

 
20,200

 
34,733

 

 
34,733

 
0.57
%
 
171.95
%
Loans Acquired
 
 
 
 
 
 
 
 
 
 


 


Bank Acquisitions
161,200

 
4,893

 
4,866

 

 
4,866

 
3.02
%
 
99.45
%
Loan Purchases 
323,345

 
2,066

 
284

 
814

 
1,098

 
0.34
%
 
53.15
%
Total Loans Acquired
484,545

 
6,959

 
5,150

 
814

 
5,964

 
1.23
%
 
85.70
%
Deferred fees and unamortized discounts, net
(2,834
)
 

 

 

 

 


 


Total Loans Receivable
6,596,747

 
27,159

 
39,883

 
814

 
40,697

 
0.62
%
 
149.85
%
Total Loans Held for Sale
1,684,548

 

 

 

 

 


 


Total Portfolio
$
8,281,295

 
$
27,159

 
$
39,883

 
$
814

 
$
40,697

 
0.49
%
 
149.85
%
(1) Commercial & industrial loans, including owner occupied commercial real estate.


Originated Loans
Post 2009 originated loans (excluding held-for-sale loans) totaled $6.1 billion, or 92.7% of total loans receivable at March 31, 2017, compared to $5.8 billion, or 94.8% of total loans receivable at December 31, 2016. The new management team adopted new underwriting standards that management believes better limits risks of loss. Only $20.2 million, or 0.33% of post 2009 originated loans were non-performing at March 31, 2017, compared to $10.5 million, or 0.18% of post 2009 loans, at December 31, 2016. The post 2009 loans were supported by an allowance for loan losses of $34.7 million (0.57% of post 2009 originated loans) and $31.8 million (0.55% of post 2009 originated loans), respectively, at March 31, 2017 and December 31, 2016.
Loans Acquired
At March 31, 2017, Customers reported $0.5 billion of acquired loans, which was 7.3% of total loans receivable, compared to $0.3 billion, or 5.2% of total loans receivable, at December 31, 2016.  Non-performing acquired loans totaled $7.0 million and $7.3 million, respectively, at March 31, 2017 and December 31, 2016. When loans are acquired, they are recorded on the balance sheet at fair value. Acquired loans include purchased portfolios, FDIC failed-bank acquisitions, and unassisted acquisitions. Of the manufactured housing loans purchased from Tammac prior to 2012, $56.3 million were supported by a $0.8 million cash reserve at March 31, 2017, compared to $57.6 million supported by a cash reserve of $1.0 million at December 31, 2016. The cash reserve was created as part of the purchase transaction to absorb losses and is maintained in a demand deposit account at the Bank. All current losses and delinquent interest are absorbed by this reserve.  For the manufactured housing loans purchased in 2012, Tammac has an obligation to pay the Bank the full payoff amount of the defaulted loan, including any principal, unpaid interest, or advances on the loans, once the borrower vacates the property. At March 31, 2017, $35.6 million of these loans were outstanding, compared to $36.6 million at December 31, 2016.

62


Many of the acquired loans were purchased at a discount. The price paid considered management’s judgment as to the credit and interest rate risk inherent in the portfolio at the time of purchase. Every quarter, management reassesses the risk and adjusts the cash flow forecast to incorporate changes in the credit outlook. Generally, a decrease in forecasted cash flows for a purchased loan will result in a provision for loan losses, and absent charge-offs, an increase in the allowance for loan losses. Acquired loans have a significantly higher percentage of non-performing loans than loans originated after September 2009. Management acquired these loans with the expectation that non-performing loan levels would be elevated, and therefore incorporated that expectation into the price paid. Customers has assigned these loans to its Special Assets Group, a team that focuses on workouts for these acquired non-performing assets. Total acquired loans were supported by reserves (allowance for loan losses and cash reserves) of $6.0 million (1.23% of total acquired loans) and $6.5 million (2.03% of total acquired loans), respectively, at March 31, 2017 and December 31, 2016.

Deposits
The Bank offers a variety of deposit accounts, including checking, savings, money market deposit accounts (“MMDA”) and time deposits. Deposits are generally obtained primarily from our geographic service area. Customers also acquires deposits nationwide through deposit brokers, listing services and other relationships. Total deposits from continuing operations were $6.6 billion at March 31, 2017, a decrease of $0.2 billion, or 3.2%, from $6.8 billion at December 31, 2016. Demand deposits were $824.9 million at March 31, 2017, compared to $852.1 million at December 31, 2016, a decrease of $27.1 million, or 3.2%. These amounts consist primarily of non-interest bearing demand deposits. Savings, including MMDA, totaled $3.2 billion at March 31, 2017, an increase of $77.5 million, or 2.5%, from $3.2 billion at December 31, 2016. This increase was primarily attributed to an increase in money market accounts, including accounts held by municipalities. Total time deposits were $2.6 billion at March 31, 2017, a decrease of $270.3 million, or 9.5%, from $2.8 billion at December 31, 2016. At March 31, 2017, the Bank had $1.4 billion in state and municipal deposits to which Customers has pledged available borrowing capacity through the FHLB to the depositor through a letter of credit arrangement. State and municipal deposits under this program decreased $74.0 million, or 5.1% from December 31, 2016.
The components of deposits were as follows at the dates indicated:
 
March 31,
2017
 
December 31,
2016
(amounts in thousands)
 
 
 
Demand
$
824,917

 
$
852,062

Savings, including MMDA
3,240,675

 
3,163,156

Time, $100,000 and over
1,914,132

 
2,106,905

Time, other
647,337

 
724,857

Total deposits
$
6,627,061

 
$
6,846,980

The above amounts exclude deposits for the BankMobile business that are classified as held for sale, which increased $251.6 million, or 55.08%, to $708.4 million at March 31, 2017, from $456.8 million at December 31, 2016. Of the $708.4 million of deposits at March 31, 2017, $702.4 million were non-interest bearing demand deposits and $6.0 million were interest bearing savings accounts. Of the $456.8 million of deposits at December 31, 2016, $453.4 million were non-interest bearing demand deposits and $3.4 million were interest bearing savings accounts.

Borrowings
Borrowed funds from various sources are generally used to supplement deposit growth and meet other operating needs. Customers' borrowings include short term and long term advances from the FHLB, federal funds purchased, senior unsecured notes and subordinated debt. Subordinated debt is also considered as Tier 2 capital for certain regulatory calculations. As of March 31, 2017 and December 31, 2016, total outstanding borrowings were $1.6 billion and $1.1 billion, respectively, which represented an increase of $0.5 billion, or 40.9%. This increase was primarily the result of an increase in investments and loans receivable, increasing the need for short term borrowings.

63


Capital Adequacy and Shareholders’ Equity
Shareholders’ equity increased $23.9 million to $879.8 million at March 31, 2017 when compared to shareholders' equity of $855.9 million at December 31, 2016, a 2.8% increase in first quarter 2017. The primary components of the net increase were as follows:
net income (from continuing operations and discontinued operations) of $25.7 million for the three months ended March 31, 2017;
share-based compensation expense of $1.4 million for the three months ended March 31, 2017;
offset in part by the accrual of preferred stock dividends of $3.6 million for the three months ended March 31, 2017.
The Bank and Customers Bancorp are subject to various regulatory capital requirements that are monitored by federal banking agencies. Failure to meet minimum capital requirements can lead to supervisory actions by regulators; any supervisory action could have a direct material effect on our financial performance. At March 31, 2017, the Bank and Customers Bancorp met all capital adequacy requirements to which they were subject. Capital levels continue to exceed the well-capitalized threshold established by regulation at the Bank and exceed the applicable Basel III regulatory thresholds for Customers Bancorp and the Bank.
The capital ratios for the Bank and the Bancorp at March 31, 2017 and December 31, 2016 were as follows:
 
Actual
 
For Capital Adequacy Purposes (Minimum Plus Capital Buffer)
 
To Be Well Capitalized
Under
Prompt Corrective Action
Provisions
(amounts in thousands)
Amount
 
Ratio
 
Amount
 
Ratio
 
Amount
 
Ratio
As of March 31, 2017:
 
 
 
 
 
 
 
 
 
 
 
Common equity Tier 1 capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
650,108

 
8.508
%
 
$
439,351

 
5.750
%
 
N/A

 
N/A

Customers Bank
$
874,689

 
11.474
%
 
$
438,318

 
5.750
%
 
$
495,490

 
6.500
%
Tier 1 capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
867,159

 
11.349
%
 
$
553,965

 
7.250
%
 
N/A

 
N/A

Customers Bank
$
874,689

 
11.474
%
 
$
552,662

 
7.250
%
 
$
609,834

 
8.000
%
Total capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
992,295

 
12.987
%
 
$
706,782

 
9.250
%
 
N/A

 
N/A

Customers Bank
$
1,023,545

 
13.426
%
 
$
705,121

 
9.250
%
 
$
762,293

 
10.000
%
Tier 1 capital (to average assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
867,159

 
9.037
%
 
$
383,806

 
4.000
%
 
N/A

 
N/A

Customers Bank
$
874,689

 
9.141
%
 
$
382,769

 
4.000
%
 
$
478,461

 
5.000
%
As of December 31, 2016:
 
 
 
 
 
 
 
 
 
 
 
Common equity Tier 1 capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
628,139

 
8.487
%
 
$
379,306

 
5.125
%
 
N/A

 
N/A

Customers Bank
$
857,421

 
11.626
%
 
$
377,973

 
5.125
%
 
$
479,380

 
6.500
%
Tier 1 capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
844,755

 
11.414
%
 
$
490,322

 
6.625
%
 
N/A

 
N/A

Customers Bank
$
857,421

 
11.626
%
 
$
488,599

 
6.625
%
 
$
590,006

 
8.000
%
Total capital (to risk weighted assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
966,097

 
13.053
%
 
$
638,343

 
8.625
%
 
N/A

 
N/A

Customers Bank
$
1,003,609

 
13.608
%
 
$
636,101

 
8.625
%
 
$
737,508

 
10.000
%
Tier 1 capital (to average assets)
 
 
 
 
 
 
 
 
 
 
 
Customers Bancorp, Inc.
$
844,755

 
9.067
%
 
$
372,652

 
4.000
%
 
N/A

 
N/A

Customers Bank
$
857,421

 
9.233
%
 
$
371,466

 
4.000
%
 
$
464,333

 
5.000
%


64


The capital ratios above reflect the capital requirements under "Basel III" effective during the first quarter 2015 and the capital conservation buffer beginning on January 1, 2016. Failure to maintain the required capital conservation buffer will result in limitations on capital distributions and on discretionary bonuses to executive officers. As of March 31, 2017, the Bank and Bancorp were in compliance with the Basel III requirements. See "NOTE 10 - REGULATORY CAPITAL" for additional discussion regarding regulatory capital requirements.

Off-Balance Sheet Arrangements
The Bank is involved with financial instruments and other commitments with off-balance sheet risks. Financial instruments with off-balance sheet risks are incurred in the normal course of business to meet the financing needs of the Bank's customers. These financial instruments include commitments to extend credit, including unused portions of lines of credit, and standby letters of credit. Those instruments involve, to varying degrees, elements of credit risk in excess of the amount recognized on the balance sheets.
With commitments to extend credit, exposures to credit loss in the event of non-performance by the other party to the financial instrument is represented by the contractual amount of those instruments. The same credit policies are used in making commitments and conditional obligations as for on-balance sheet instruments. Because they involve credit risk similar to extending a loan, commitments to extend credit are subject to the Bank’s credit policy and other underwriting standards.
As of March 31, 2017 and December 31, 2016, the following off-balance sheet commitments, financial instruments and other arrangements were outstanding:
 
March 31, 2017
 
December 31, 2016
(amounts in thousands)
 
Commitments to fund loans
$
505,471

 
$
244,784

Unfunded commitments to fund mortgage warehouse loans
1,727,456

 
1,230,596

Unfunded commitments under lines of credit
528,076

 
480,446

Letters of credit
40,970

 
40,223

Commitments to fund loans, unfunded commitments to fund mortgage warehouse loans, unfunded commitments under lines of credit and letters of credit are agreements to extend credit to or for the benefit of a customer in the ordinary course of the Bank's business.
Commitments to fund loans and unfunded commitments under lines of credit may be obligations of the Bank as long as there is no violation of any condition established in the contract. Because many of the commitments are expected to expire without being drawn upon, the total commitment amounts do not necessarily represent future cash requirements. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. The Bank evaluates each customer’s creditworthiness on a case-by-case basis. The amount of collateral obtained, if the Bank deems it necessary upon extension of credit, is based on management’s credit evaluation. Collateral held varies but may include personal or commercial real estate, accounts receivable, inventory and equipment.
Mortgage warehouse loan commitments are agreements to fund the pipelines of mortgage banking businesses from closing of individual mortgage loans until their sale into the secondary market. Most of the individual mortgage loans are insured or guaranteed by the U.S. government through one of its programs such as FHA, VA, or are conventional loans eligible for sale to Fannie Mae and Freddie Mac. These commitments generally fluctuate monthly based on changes in interest rates, refinance activity, new home sales and laws and regulation. The increase in the March 31, 2017 unfunded commitment balance from the December 31, 2016 balance results from a decrease in the outstanding balance on these lines.
Outstanding letters of credit written are conditional commitments issued by the Bank to guarantee the performance of a customer to a third party. Letters of credit may obligate the Bank to fund draws under those letters of credit whether or not a customer continues to meet the conditions of the extension of credit. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to customers.
Liquidity and Capital Resources
Liquidity for a financial institution is a measure of that institution’s ability to meet depositors’ needs for funds, to satisfy or fund loan commitments, and for other operating purposes. Ensuring adequate liquidity is an objective of the asset/liability

65


management process. Customers coordinates its management of liquidity with its interest rate sensitivity and capital position, and strives to maintain a strong liquidity position.
Customers' investment portfolio provides periodic cash flows through regular maturities and amortization and can be used as collateral to secure additional liquidity funding. Our principal sources of funds are deposits, proceeds from debt issuances, principal and interest payments on loans, other funds from operations, and proceeds from stock issuances. Borrowing arrangements are maintained with the Federal Home Loan Bank and the Federal Reserve Bank of Philadelphia to meet short-term liquidity needs.  Longer term borrowing arrangements are also maintained with the Federal Home Loan Bank. As of March 31, 2017, our borrowing capacity with the Federal Home Loan Bank was $4.8 billion, of which $1.2 billion was utilized in borrowings and $1.8 billion of available capacity was utilized to collateralize state and municipal deposits. As of December 31, 2016, our borrowing capacity with the Federal Home Loan Bank was $4.1 billion, of which $0.9 billion was utilized in borrowings and $1.7 billion of available capacity was utilized to collateralize state and municipal deposits. As of March 31, 2017 and December 31, 2016, our borrowing capacity with the Federal Reserve Bank of Philadelphia was $157.8 million and $158.6 million, respectively.
Net cash flows provided by operating activities of continuing operations were $453.7 million during the three months ended March 31, 2017, compared to net cash flows used in operating activities of $177.3 million during the three months ended March 31, 2016. During the three months ended March 31, 2017, proceeds from sales of loans held for sale exceeded originations of loans held for sale by $433.1 million. During the three months ended March 31, 2016, originations of loans held for sale exceeded proceeds from sales of loans held for sale by $183.0 million.
Investing activities of continuing operations used net cash flows of $1.0 billion during the three months ended March 31, 2017, compared to net cash flows used in investing activities of $434.6 million during the three months ended March 31, 2016. Purchases of investment securities available for sale totaled $538.5 million during the three months ended March 31, 2017, compared to $5.0 million during the three months ended March 31, 2016. Purchases of loans held for investment and bank owned life insurance policies totaled $171.8 million and $50.0 million, respectively, for the three months ended March 31, 2017, compared to no similar purchases during the three months ended March 31, 2016. Proceeds from the sale of loans held for investment totaled $105.4 million during the three months ended March 31, 2017, compared to $6.9 million during the three months ended March 31, 2016. Cash flows used to fund new loans held for investment totaled $387.1 million and $449.1 million during the three months ended March 31, 2017 and 2016, respectively.
Financing activities of continuing operations provided a net aggregate of $246.2 million during the three months ended March 31, 2017, compared to $521.5 million during the three months ended March 31, 2016. During the three months ended March 31, 2017, decreases in deposits used net cash flows of $0.2 billion, net increases in short-term borrowed funds provided $337.8 million, net increases in federal funds provided $132.0 million, proceeds from the issuance of common stock provided $1.7 million, and payment of preferred stock dividends used $3.6 million. During the three months ended March 31, 2016, increases in deposits provided $0.5 billion, net repayments from short-term borrowed funds used $16.6 million, net increase in federal funds purchased provided $10.0 million, net proceeds from long-term FHLB advances provided $25.0 million, net proceeds from the issuance of preferred stock provided $24.1 million, payment of preferred stock dividends used $1.2 million, and net proceeds from the issuance of common stock provided $1.3 million. These financing activities provided sufficient cash flows to support Customers' investing and operating activities.
Net cash flows provided by discontinued operations were $259.4 million during the three months ended March 31, 2017, compared to $88.5 million during the three months ended March 31, 2016. This increase was primarily due to net growth in non-interest-bearing deposits of $249.0 generated by the BankMobile business during the three months ended March 31, 2017, compared to $89.5 million during the three months ended March 31, 2016.
Overall, based on our core deposit base and available sources of borrowed funds, management believes that Customers has adequate resources to meet its short-term and long-term cash requirements for the foreseeable future.
Effect of Government Monetary Policies
Our earnings are and will be affected by domestic economic conditions and the monetary and fiscal policies of the United States government and its agencies. An important function of the Federal Reserve Board is to regulate the money supply and interest rates. Among the instruments used to implement those objectives are open market operations in United States government securities and changes in reserve requirements against member bank deposits. These instruments are used in varying combinations to influence overall growth and distribution of bank loans, investments, and deposits, and their use may also affect rates charged on loans or paid for deposits.

66


Item 3. Quantitative and Qualitative Disclosures About Market Risk
At March 31, 2017, there have been no material changes in the information disclosed under "Qualitative Disclosures About Market Risk" included within Customers' 2016 Form 10-K.
Item 4. Controls and Procedures
As of the end of the period covered by this report, Customers Bancorp carried out an evaluation, under the supervision and with the participation of Customers Bancorp’s management, including Customers Bancorp’s Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of Customers Bancorp’s disclosure controls and procedures as defined in the Exchange Act Rules 13a-15(e) and 15d-15(e). Based upon the evaluation, the Chief Executive Officer and Chief Financial Officer concluded that Customers Bancorp’s disclosure controls and procedures were effective at March 31, 2017.
During the quarter ended March 31, 2017, there have been no changes in Customers Bancorp’s internal control over financial reporting that have materially affected, or are reasonably likely to materially affect, Customers Bancorp’s internal control over financial reporting.

67


Part II. OTHER INFORMATION
Item 1. Legal Proceedings
The following information supplements and amends our discussion set forth under Part I, Item 3. “Legal Proceedings” in our 2016 Form 10-K.

Edelman Matter
 
On April 13, 2017, a class action complaint captioned Shaya Edelman, individually, and on behalf of all others similarly situated v. Higher One Holdings, Inc., WEX Bank, Inc., and Customers Bancorp, Inc., Case 2:17-cv-01700-RBS, was filed in the United States District Court for the Eastern District of Pennsylvania. The plaintiff generally alleges, among other things, violations of state consumer protection statutes and federal public policy promulgated in the Higher Education Act, Department of Education Regulations, the Electronic Funds Transfer Act, Regulation E and various common law violations through the offering and use of the Higher One checking account and debit card. We are currently assessing Ms. Edelman’s claims, are unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss at this time.

Halbreiner Matter

On December 16, 2016, Elizabeth Halbreiner and Robert Halbreiner (“Plaintiffs”) filed a Second Amended Complaint captioned Elizabeth Halbreiner and Robert Halbriener, v. Customers Bank, Robert B.White, Richard A. Ehst, Thomas Jastrem, Timothy D. Romig, Andrew Bowman, Michael Fuoco, Saldutti Law Group f/k/a Saldutti, LLC a/k/a Saldutti Law, LLC, Robert L. Saldutti, LLC, Robert L. Saldutti, Esquire, Brian J. Schaffer, Esquire, Robert Lieber, Jr., Esquire, Jay Sidhu, James Zardecki, Zardecki Associates LLC, No. 01419 in the First Judicial District of Pennsylvania, Court of Common Pleas of Philadelphia, Trial Division. In this Second Amended Complaint, the Plaintiffs generally allege that Customers Bank, and the other named defendants, conspired to misuse the legal system for improper purposes and it also alleges defamation, false light, tortious interference with contractual relations, infliction of emotional distress, negligent infliction of emotional distress and loss of consortiumOn January 6, 2017, Customers Bank filed Preliminary Objections to the Complaint seeking dismissal of Plaintiff’s claims against Customers Bank and the employees of Customers Bank named as co-defendants. On April 6, 2017, the Court dismissed certain counts and determined to allow certain other counts proceed. Customers Bank continues to vigorously defend itself against these allegations but is currently unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss.

Lifestyle Healthcare Group, Inc. Matter

On January 9, 2017, Lifestyle Healthcare Group, Inc., et al (“Plaintiffs”) filed a Complaint captioned Lifestyle Healthcare Group, Inc.; Fred Rappaport; Victoria Rappaport; Lifestyle Management Group, LLC Trading as Lifestyle Real Estate I, LP; Lifestyle Real Estate I GP, LLC; Daniel Muck; Lifestyle Management Group, LLC; Lifestyle Management Group, LLC Trading as Lyfestyle I, LP D/B/A Lifestyle Medspa, Plaintiffs v. Customers Bank, Robert White; Saldutti Law, LLC a/k/a Saldutti Law Group; Robert L. Saldutti, Esquire; and Michael Fuoco, Civil Action No. 01206, in the First Judicial District of Pennsylvania, Court of Common Pleas of Philadelphia. In this Complaint, which is related to the Halbreiner Matter described above, the Plaintiffs generally allege wrongful use of civil proceedings and abuse of process in connection with a case filed and later dismissed in federal court, titled, Customers Bank v. Fred Rappaport, et al., U.S.D.C.E.D. Pa., No. 15-6145.  On January 30, 2017, Customers Bank filed Preliminary Objections to the Complaint seeking dismissal of Plaintiff’s claims against Customers Bank and Robert White, named as co-defendants. In response to the Preliminary Objections, Lifestyle filed an Amended Complaint against Customers Bank and Robert White. Customers Bank intends to vigorously defend itself against these allegations but is currently unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss.


Item 1A. Risk Factors

In addition to the other information set forth in this Quarterly Report, you should carefully consider the factors discussed in “Risk Factors” included within the 2016 Form 10-K. There are no material changes from the risk factors included within the 2016 Form 10-K, other than the risks described below. The risks described within the 2016 Form 10-K and below are not the only risks facing us.  Additional risks and uncertainties not currently known to us or that we currently believe to be immaterial also may materially adversely affect our business, financial condition and/or operating results.  See “Item 2 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Cautionary Note Regarding Forward-Looking Statements.”

68


The fair value of our investment securities can fluctuate due to market conditions. Adverse economic performance can lead to adverse security performance and other-than-temporary impairment.
As of March 31, 2017, the fair value of our investment securities portfolio was $1.0 billion. We have historically followed a conservative investment strategy, with concentrations in securities that are backed by government sponsored enterprises. In the future, we may seek to increase yields through more aggressive strategies, which may include a greater percentage of corporate securities, structured credit products or non-agency mortgage backed securities. Factors beyond our control can significantly influence the fair value of securities in our portfolio and can cause potential adverse changes to the fair value of these securities. These factors include, but are not limited to, rating agency actions in respect of the securities, defaults by the issuer or with respect to the underlying securities, and changes in market interest rates and continued instability in the capital markets. Any of these factors, among others, such as a change in management's intent to hold the securities until recovery in fair value, could cause other-than-temporary impairments and realized and/or unrealized losses in future periods and declines in other comprehensive income, which could have a material adverse effect on us. The process for determining whether impairment of a security is other-than-temporary usually requires complex, subjective judgments about the future financial performance and liquidity of the issuer and any collateral underlying the security in order to assess the probability of receiving all contractual principal and interest payments on the security.

At March 31, 2017, management evaluated its equity holdings issued by Religare Enterprises Limited (or Religare) for other-than-temporary impairment. Because management no longer has the intent to hold these securities until a recovery in fair value, Customers recorded other-than-temporarily impairment losses of $1.7 million in first quarter 2017 and $7.3 million in fourth quarter 2016 for the full amount of the decline in fair value below the cost basis. The fair value of the equity securities at March 31, 2017 of $13.5 million became the new cost basis of the securities.
We may suffer losses due to minority investments in other financial institutions or related companies.
From time to time, we may make or consider making minority investments in other financial institutions or technology companies in the financial services business. If we do so, we may not be able to influence the activities of companies in which we invest, and may suffer losses due to these activities. Investments in foreign companies could pose additional risks as a result of distance, language barriers and potential lack of information (for example, foreign institutions, including foreign financial institutions, may not be obligated to provide as much information regarding their operations as those in the United States). Our investment in Religare, which is a diversified financial services company in India, represents such an investment. In fourth quarter 2016, we announced our decision to exit our investment in Religare. As a result of that decision, we recorded an other-than-temporary impairment loss of $7.3 million in earnings in fourth quarter 2016 and adjusted our cost basis of the Religare securities to their estimated fair value of $15.2 million at December 31, 2016. In first quarter 2017, we recognized an other-than-temporary impairment loss of $1.7 million and adjusted our cost basis of the Religare securities to their estimated fair value of $13.5 million at March 31, 2017. To the extent we are unable to exit the Religare investment as planned, and pursuant to the terms contemplated, further declines in the market price per share of the Religare common stock and adverse changes in foreign currency exchange rates, may have an adverse effect on our financial condition and results of operations.
We are required to hold capital for United States bank regulatory purposes to support our investment in Religare securities.
Under the newly adopted U.S. capital adequacy rules, which became effective as of January 1, 2015, we have to hold risk based capital based on the amount of Religare common stock we own. Based upon the implementation of the final U.S. capital adequacy rules, these investments are currently subject to risk weighting of 100% of the amount of the investment; however, to the extent future aggregated carrying value of certain equity exposures exceed 10% of the Bancorp's then total capital, risk weightings of 300% may apply. Any capital that is required to be used to support our Religare investment will not be available to support our United States operations or Customers Bank, if needed.


Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
On November 26, 2013, Customers announced that the Board of Directors had authorized a stock repurchase plan in which the Bancorp could acquire up to 5% of its current outstanding shares at prices not to exceed a 20% premium over the then current book value. The repurchase program has no expiration date but may be suspended, modified or discontinued at any time, and the Bancorp has no obligation to repurchase any amount of its common stock under the program.
During the three months ended March 31, 2017, Customers did not repurchase any of its shares. The maximum number of shares available to be purchased under the plan is 750,551 shares.

69


Item 3. Defaults Upon Senior Securities
None.
Item 4. Mine Safety Disclosures
Not applicable.
Item 5. Other Information
None.

70


Item 6. Exhibits
 
Exhibit
No.
  
Description
 
 
 
2.1
 
Purchase and Assumption Agreement dated as of March 7, 2017 among Flagship Community Bank, Customers Bank and Customers Bancorp, Inc., incorporated by reference to Exhibit 2.1 to the Customers Bancorp 8-K filed with the SEC on March 8, 2017
 
 
 
3.1
  
Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on April 30, 2012
 
 
 
3.2
  
Amended and Restated Bylaws of Customers Bancorp, incorporated by reference to Exhibit 3.2 to the Customers Bancorp’s Form 8-K filed with the SEC on April 30, 2012
 
 
 
3.3
  
Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on July 2, 2012
 
 
 
3.4
 
Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series C, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on May 18, 2015
 
 
 
3.5
 
Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on January 29, 2016
 
 
 
3.6
 
Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 28, 2016.
 
 
 
3.7
 
Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on September 16, 2016.
 
 
 
4.1
  
Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
 
 
 
4.2
  
First Supplemental Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.2 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
 
 
 
4.3
  
6.375% Global Note in aggregate principal amount of $55,000,000, incorporated by reference to Exhibit 4.3 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
 
 
 
4.4
  
Amendment to First Supplemental Indenture, dated August 27, 2013, by and between Customers Bancorp, Inc. and Wilmington Trust Company, National Association, as trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp 8-K filed with the SEC on August 29, 2013.
 
 
 
4.5
  
6.375% Global Note in aggregate principal amount of $8,250,000, incorporated by reference to Exhibit 4.2 to the Customers Bancorp 8-K filed with the SEC on August 29, 2013
 
 
 
4.6
  
Form of Note Subscription Agreement (including form of Subordinated Note Certificate and Senior Note Certificate), incorporated by reference to Exhibit 10.1 to the Customers Bancorp 8-K filed with the SEC on June 26, 2014
 
 
 
4.7
 
Form of Warrant issued by Berkshire Bancorp, Inc., incorporated by reference to Exhibit 10.23 to the Customers Bancorp Form S-1/A filed with the SEC on April 25, 2012.
 
 
 
31.1
  
Certification of the Chief Executive Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
 
 
 
31.2
  
Certification of the Chief Financial Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
 
 
 
32.1
  
Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
 
 
 
32.2
  
Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
 
 
 

71


101
  
The Exhibits filed as part of this report are as follows:
 
 
 
101.INS
  
XBRL Instance Document.
 
 
 
101.SCH
  
XBRL Taxonomy Extension Schema Document.
 
 
 
101.CAL
  
XBRL Taxonomy Extension Calculation Linkbase Document.
 
 
 
101.LAB
  
XBRL Taxonomy Extension Label Linkbase Document.
 
 
 
101.PRE
  
XBRL Taxonomy Extension Presentation Linkbase Document.
 
 
 
101.DEF
  
XBRL Taxonomy Extension Definitions Linkbase Document.


72


SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
 
Customers Bancorp, Inc.
 
 
 
May 9, 2017
By:
 
/s/ Jay S. Sidhu
 
Name:
 
Jay S. Sidhu
 
Title:
 
Chairman and Chief Executive Officer
(Principal Executive Officer)
 
 
 
 
 
 
 
 
 
May 9, 2017
By:
 
/s/ Robert E. Wahlman
 
Name:
 
Robert E. Wahlman
 
Title:
 
Chief Financial Officer
(Principal Financial Officer)

73


Exhibit Index
 
Exhibit
No.
  
Description
 
 
 
2.1
 
Purchase and Assumption Agreement dated as of March 7, 2017 among Flagship Community Bank, Customers Bank and Customers Bancorp, Inc., incorporated by reference to Exhibit 2.1 to the Customers Bancorp 8-K filed with the SEC on March 8, 2017
 
 
 
3.1
  
Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on April 30, 2012
 
 
 
3.2
  
Amended and Restated Bylaws of Customers Bancorp, incorporated by reference to Exhibit 3.2 to the Customers Bancorp’s Form 8-K filed with the SEC on April 30, 2012
 
 
 
3.3
  
Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on July 2, 2012
 
 
 
3.4
 
Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series C, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on May 18, 2015
 
 
 
3.5
 
Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on January 29, 2016
 
 
 
3.6
 
Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 28, 2016.
 
 
 
3.7
 
Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on September 16, 2016.
 
 
 
4.1
  
Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
 
 
 
4.2
  
First Supplemental Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.2 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
 
 
 
4.3
  
6.375% Global Note in aggregate principal amount of $55,000,000, incorporated by reference to Exhibit 4.3 to the Customers Bancorp 8-K filed with the SEC on July 31, 2013
 
 
 
4.4
  
Amendment to First Supplemental Indenture, dated August 27, 2013, by and between Customers Bancorp, Inc. and Wilmington Trust Company, National Association, as trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp 8-K filed with the SEC on August 29, 2013.
 
 
 
4.5
  
6.375% Global Note in aggregate principal amount of $8,250,000, incorporated by reference to Exhibit 4.2 to the Customers Bancorp 8-K filed with the SEC on August 29, 2013
 
 
 
4.6
  
Form of Note Subscription Agreement (including form of Subordinated Note Certificate and Senior Note Certificate), incorporated by reference to Exhibit 10.1 to the Customers Bancorp 8-K filed with the SEC on June 26, 2014
 
 
 
4.7
 
Form of Warrant issued by Berkshire Bancorp, Inc., incorporated by reference to Exhibit 10.23 to the Customers Bancorp Form S-1/A filed with the SEC on April 25, 2012.
 
 
 
31.1
  
Certification of the Chief Executive Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
 
 
 
31.2
  
Certification of the Chief Financial Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
 
 
 
32.1
  
Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
 
 
 
32.2
  
Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
 
 
 

74


101
  
The Exhibits filed as part of this report are as follows:
 
 
 
101.INS
  
XBRL Instance Document.
 
 
 
101.SCH
  
XBRL Taxonomy Extension Schema Document.
 
 
 
101.CAL
  
XBRL Taxonomy Extension Calculation Linkbase Document.
 
 
 
101.LAB
  
XBRL Taxonomy Extension Label Linkbase Document.
 
 
 
101.PRE
  
XBRL Taxonomy Extension Presentation Linkbase Document.
 
 
 
101.DEF
  
XBRL Taxonomy Extension Definitions Linkbase Document.

75