Derivative Instruments and Hedging Activities Disclosure [Abstract]
Derivative [Table]
Derivative [Table]
Derivative Instrument Risk [Axis]
Derivative Instrument Risk [Axis]
Derivative Contract Type [Domain]
Derivative Contract Type [Domain]
Foreign Exchange Forward
Foreign Exchange Forward [Member]
Interest Rate Swap
Interest Rate Swap [Member]
Contract Agreement Date [Axis]
Contract Agreement Date [Axis]
Contract Agreement Date [Axis]
Contract Agreement Date [Domain]
Contract Agreement Date [Domain]
Contract Agreement Date [Domain]
Contract Agreement Date March 31, 2012
March 31, 2012 [Member]
March 31, 2012 [Member]
Contract Agreement Date March 31, 2009
March 31, 2009 [Member]
March 31, 2009 [Member]
Contract Agreement Date January 30, 2007
January 30, 2007 [Member]
January 30, 2007 [Member]
Derivatives
Derivative [Line Items]
Remaining maturity
Derivative, Remaining Maturity
Notional amount
Derivative, Notional Amount
Restructuring and Related Activities [Abstract]
Schedule of Restructuring and Related Costs [Table]
Schedule of Restructuring and Related Costs [Table]
Restructuring Plan [Axis]
Restructuring Plan [Axis]
Restructuring Plan [Domain]
Restructuring Plan [Domain]
Restructuring activity initiated during 2012
Restructuring activity initiated during 2012 [Member]
Restructuring activity initiated during 2012 [Member]
Restructuring activity initiated during 2011
Restructuring activity initiated during 2011 [Member]
Restructuring activity initiated during 2011 [Member]
2007 Legacy SITEL purchase price allocation
2007 Legacy SITEL purchase price allocation [Member]
2007 Legacy SITEL purchase price allocation [Member]
Liability Type [Axis]
Liability Type [Axis]
Liability Type [Axis]
Liability Type [Domain]
Liability Type [Domain]
Liability Type [Domain]
Activity reflected within restructuring liability
Activity reflected within restructuring liability [Member]
Activity reflected within restructuring liability [Member]
Activity not reflected within restructuring liability
Activity not reflected within restructuring liability [Member]
Activity not reflected within restructuring liability [Member]
Business Segments [Axis]
Business Segments [Axis]
Segment [Domain]
Segment [Domain]
EMEA
EMEA [Member]
EMEA [Member]
Americas
Americas [Member]
Americas [Member]
Restructuring Type [Axis]
Restructuring Type [Axis]
Type of Restructuring [Domain]
Type of Restructuring [Domain]
Severance
Employee Severance [Member]
Facility Exit and Other
Facility Closing [Member]
Restructuring Cost and Reserve
Restructuring Cost and Reserve [Line Items]
Total expected costs relating to restructuring activities initiated in 2012
Restructuring and Related Cost, Expected Cost
Cumulative restructuring costs
Restructuring and Related Cost, Cost Incurred to Date
Significant additional costs expected to be incurred
Restructuring and Related Cost, Additional Expected Cost
Amount expected to be charged against earnings in future periods for the specified restructuring cost.
Rollforward of Restructuring Reserve
Restructuring Reserve [Roll Forward]
Restructuring reserve balance, December 31, 2011
Restructuring Reserve
Costs expensed
Restructuring Charges
Cash payments
Restructuring Reserve, Settled with Cash
Foreign exchange and other
Restructuring Reserve, Translation and Other Adjustment
Restructuring reserve balance, September 30, 2012
Restructuring Reserve
Restructuring Reserve [Abstract]
Current portion of restructuring included in Accrued liabilities and other
Restructuring Reserve, Current
Long-term portion of restructuring included in Other noncurrent liabilities
Restructuring Reserve, Noncurrent
Temporary Equity Disclosure [Abstract]
Redeemable Preferred Stock [Text Block]
Redeemable Preferred Stock [Text Block]
Redeemable Preferred Stock [Text Block]
Property, Plant and Equipment [Abstract]
Schedule of Property, Plant and Equipment [Table]
Schedule of Property, Plant and Equipment [Table]
Property, Plant and Equipment, Type [Axis]
Property, Plant and Equipment, Type [Axis]
Property, Plant and Equipment, Type [Domain]
Property, Plant and Equipment, Type [Domain]
Land
Land [Member]
Buildings and improvements
Building and Building Improvements [Member]
Leasehold improvements
Leasehold Improvements [Member]
Computer software
Software [Member]
Equipment
Equipment [Member]
Furniture and fixtures
Furniture and Fixtures [Member]
Construction in progress
Construction in Progress [Member]
Property and equipment
Property, Plant and Equipment [Line Items]
Total original cost
Property, Plant and Equipment, Gross
Accumulated depreciation and amortization
Accumulated Depreciation, Depletion and Amortization, Property, Plant, and Equipment
Net, excluding construction in progress
Property Plant and Equipment, Net, Excluding Construction in Progress
Property Plant and Equipment, Net, Excluding Construction in Progress
Property and equipment, net
Property, Plant and Equipment, Net
Depreciation expense
Depreciation And Amortization Of Property And Equipment
Cost of Services, Depreciation and Amortization and Depreciation, Nonproduction.
Property, Plant and Equipment [Table Text Block]
Property, Plant and Equipment [Table Text Block]
Income Statement [Abstract]
Statement [Table]
Statement [Table]
Scenario [Axis]
Scenario [Axis]
Scenario, Unspecified [Domain]
Scenario, Unspecified [Domain]
Statement [Line Items]
Statement [Line Items]
Revenues
Sales Revenue, Services, Net
Operating expenses
Costs and Expenses [Abstract]
Costs of services (exclusive of Depreciation and amortization of property and equipment)
Cost Of Services Exclusive Of Depreciation And Amortization
Total costs related to services rendered by an entity during the reporting period and it excludes depreciation and amortization.
Selling, general, and administrative expenses (exclusive of Depreciation and amortization of property and equipment)
Selling, General and Administrative Expense
Depreciation and amortization of property and equipment
Amortization of intangible assets
Amortization of Intangible Assets
Restructuring and exit charges
(Gain) loss on foreign currency transactions
Foreign Currency Transaction Gain (Loss), before Tax
Impairment and loss (gain) on disposal of assets
Impairment and (Gain) Loss on Disposal of Assets
Impairment and gain or loss on disposal of assets, net
Other expense, net
Other Operating Income (Expense), Net
Operating (loss) income
Operating Income (Loss)
Interest and other financing costs, net
Interest and Debt Expense
(Loss) income before income taxes
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Extraordinary Items, Noncontrolling Interest
Income tax (benefit) provision
Income Tax Expense (Benefit)
Net income (loss)
Net Income (Loss) Attributable to Parent
Other comprehensive income (loss)
Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Parent [Abstract]
Foreign currency translation adjustments
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent
Unrealized (loss) gain on derivative valuation, net of tax
Other Comprehensive Income (Loss), Unrealized Gain (Loss) on Derivatives Arising During Period, Net of Tax
Unrecognized pension (loss) gain, net of tax of $0
Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Net Unamortized Gain (Loss) Arising During Period, Net of Tax
Total other comprehensive income (loss)
Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Parent
Comprehensive income (loss)
Comprehensive Income (Loss), Net of Tax, Attributable to Parent
Segment Reporting [Abstract]
Segment Reporting Disclosure [Text Block]
Segment Reporting Disclosure [Text Block]
Fair Value Disclosures [Abstract]
Fair Value Measurements, Recurring and Nonrecurring [Table]
Fair Value Measurements, Recurring and Nonrecurring [Table]
Fair Value, Hierarchy [Axis]
Fair Value, Hierarchy [Axis]
Fair Value, Measurements, Fair Value Hierarchy [Domain]
Fair Value, Measurements, Fair Value Hierarchy [Domain]
Fair Value, Inputs, Level 1
Fair Value, Inputs, Level 1 [Member]
Fair Value, Inputs, Level 2
Fair Value, Inputs, Level 2 [Member]
Fair Value, Inputs, Level 3
Fair Value, Inputs, Level 3 [Member]
Fair value of financial instruments by pricing levels
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Transfers between pricing levels
Fair Value, Assets and Liabilities, Transfers Between Pricing Levels, Amount
Fair Value, Assets and Liabilities, Transfers Between Pricing Levels, Amount
Foreign currency forward contracts
Foreign Currency Contract, Asset, Fair Value Disclosure
Assets Total
Assets, Fair Value Disclosure
Foreign currency forward contracts
Foreign Currency Contracts, Liability, Fair Value Disclosure
Interest rate derivative instrument
Interest Rate Derivative Liabilities, at Fair Value
Liabilities Total
Liabilities, Fair Value Disclosure
Impairment charges
Fair Value, Adjustment Disclosure [Abstract]
Impairment charges related to goodwill and other intangible assets
Impairment of Intangible Assets (Including Goodwill)
The amount of impairment loss recognized in the period resulting from the write-down of the carrying amount of an intangible asset (including goodwill) to fair value.
Impairment charges related to long-lived assets
Impairment of Long-Lived Assets Held-for-use
Impairment charges related to annuity contracts included within Other noncurrent assets
Impairment of Annuity Contracts
The charge against earnings resulting from the write down of long-term annuity contracts due to the difference between the carrying value and lower fair value.
Compensation and Retirement Disclosure [Abstract]
Schedule of Defined Benefit Plans Disclosures
Schedule of Defined Benefit Plans Disclosures [Table Text Block]
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Finite-Lived Intangible Assets [Table Text Block]
Schedule of Finite-Lived Intangible Assets [Table Text Block]
Temporary Equity, by Class of Stock [Table]
Temporary Equity, by Class of Stock [Table]
Class of Stock [Axis]
Class of Stock [Axis]
Class of Stock [Domain]
Class of Stock [Domain]
Redeemable Convertible Preferred Stock [Member]
Redeemable Convertible Preferred Stock [Member]
Series C Redeemable Preferred Stock
Series C Preferred Stock [Member]
Series B Redeemable Preferred Stock
Series B Preferred Stock [Member]
Redeemable Preferred Stock
Temporary Equity [Line Items]
Shares authorized
Temporary Equity, Shares Authorized
Par value per share
Temporary Equity, Par or Stated Value Per Share
Conversion price per share
Temporary Equity, Convertible, Conversion Price Per Share
Temporary Equity, Convertible, Conversion Price Per Share
Liquidation value
Temporary Equity, Carrying Amount, Including Portion Attributable to Noncontrolling Interests
Accumulated accretion of deferred financing costs
Redeemable Preferred Stock, Convertible, Deferred Financing Costs, Accumulated Accretion
Redeemable Preferred Stock, Convertible, Deferred Financing Costs, Accumulated Accretion
Accumulated accretion of beneficial conversion feature
Redeemable Preferred Stock, Convertible, Beneficial Conversion Feature, Accumulated Accretion
Redeemable Preferred Stock, Convertible, Beneficial Conversion Feature, Accumulated Accretion
Dividend rate, percentage of liquidation preference per share
Preferred Stock, Dividend Rate, Percentage
Shares issued
Temporary Equity, Shares Issued
Shares outstanding
Temporary Equity, Shares Outstanding
Debt Disclosure [Abstract]
Long-Term Debt [Text Block]
Long-term Debt [Text Block]
Fair Values Derivatives, Balance Sheet Location, by Derivative Contract Type [Table]
Fair Values Derivatives, Balance Sheet Location, by Derivative Contract Type [Table]
Hedging Designation [Axis]
Hedging Designation [Axis]
Hedging Designation [Domain]
Hedging Designation [Domain]
Designated as Hedging Instrument
Designated as Hedging Instrument [Member]
Not Designated as Hedging Instrument
Not Designated as Hedging Instrument [Member]
Balance Sheet Location [Axis]
Balance Sheet Location [Axis]
Balance Sheet Location [Domain]
Balance Sheet Location [Domain]
Prepaids and other current assets
Other Current Assets [Member]
Other noncurrent assets
Other Noncurrent Assets [Member]
Primary financial statement caption in which the reported facts about other noncurrent assets has been included. Other noncurrent assets is the aggregate of noncurrent assets not separately disclosed in the balance sheet. Noncurrent assets are not expected to be realized or consumed within one year.
Accrued liabilities and other
Other Current Liabilities [Member]
Primary financial statement caption in which the reported facts about other current liabilities has been included. Other current liabilities is the aggregate of current liabilities not separately disclosed in the balance sheet.
Other noncurrent liabilities
Other Noncurrent Liabilities [Member]
Primary financial statement caption in which the reported facts about other noncurrent liabilities has been included. Other noncurrent liabilities is the aggregate of noncurrent liabilities not separately disclosed in the balance sheet.
Fair value of derivatives
Derivatives, Fair Value [Line Items]
Derivative assets
Derivative Asset, Fair Value, Gross Asset
Derivative liabilities
Derivative Liability, Fair Value, Gross Liability
Property, Plant and Equipment Disclosure [Text Block]
Property, Plant and Equipment Disclosure [Text Block]
Income Tax Disclosure [Abstract]
Schedule of Interim Income Tax Disclosures [Table]
Schedule of Interim Income Tax Disclosures [Table]
Schedule of Interim Income Tax Disclosures [Table]
Impact Type [Axis]
Impact Type [Axis]
Impact Type [Axis]
Impact Type [Domain]
Impact Type [Domain]
Impact Type [Domain]
Release of a valuation allowance on the deferred tax assets of Australian subsidiary
Release of a valuation allowance on the deferred tax assets of Australian subsidiary [Member]
Release of a valuation allowance on the deferred tax assets of Australian subsidiary [Member]
Valuation allowance established on German subsidiary
Expense resulting from valuation allowance established on our German subsidiary [Member]
Expense resulting from valuation allowance established on our German subsidiary [Member]
Intra-period allocations to continuing operations
Intra-period allocations to continuing operations [Member]
Intra-period allocations to continuing operations [Member]
Release of tax reserves related to certain foreign income tax matters
Release of tax reserves related to certain foreign income tax matters [Member]
Release of tax reserves related to certain foreign income tax matters [Member]
Tax treaties
Tax treaties [Member]
Tax treaties [Member]
Interim Income Tax Disclosures [Line Items]
Interim Income Tax Disclosures [Line Items]
Interim Income Tax Disclosures [Line Items]
Explanation of differences in current year effective tax rate compared to same period of prior year
Explanation of differences in current year effective tax rate compared to same period of prior year [Abstract]
Explanation of differences in current year effective tax rate compared to same period of prior year [Abstract]
Effective tax rate
Effective Income Tax Rate, Continuing Operations
Unfavorable (favorable) Impact on Income tax expense (benefit)
Unfavorable (Favorable) Impact on Income Tax Expense (Benefit)
The unfavorable impact (result is increase in income tax expense) or favorable impact (result is decrease in income tax expense) of a specified component of total income tax expense or benefit for the period
Non-cash deferred income tax expense recorded in Other comprehensive income
Other Comprehensive Income (Loss), Unrealized Gain (Loss) on Derivatives Arising During Period, Tax
Unrecognized tax benefits
Unrecognized Tax Benefits [Abstract]
Unrecognized Tax Benefits [Abstract]
Gross unrecognized tax benefits (excluding interest and penalties)
Unrecognized Tax Benefits
Total amount of unrecognized tax benefits (including interest and penalties) that would affect income tax expense if ever recognized in the financial statements
Unrecognized Tax Benefits that Would Impact Effective Tax Rate
Amount by which unrecognized tax benefits for certain foreign tax positions might be reduced within the next 12-month period
Significant Change in Unrecognized Tax Benefits is Reasonably Possible, Amount of Unrecorded Benefit
Commitments and Contingencies Disclosure [Abstract]
Loss Contingencies [Table]
Loss Contingencies [Table]
Litigation Case [Axis]
Litigation Case [Axis]
Litigation Case Type [Domain]
Litigation Case Type [Domain]
July 2009, United States, New York
July 2009, Unites States, New York [Member]
July 2009, Unites States, New York [Member]
April 2011, United States, Michigan
April 2011, United States, Michigan [Member]
April 2011, United States, Michigan [Member]
April 2008, Brazil, Sao Paulo
April 2008, Brazil, Sao Paulo [Member]
April 2008, Brazil, Sao Paulo [Member]
Loss Contingencies
Loss Contingencies [Line Items]
Damages sought
Loss Contingency, Damages Sought, Value
Amount of counterclaim
Loss Contingency, Counterclaim Sought, Value
The value (monetary amount) of the counterclaim the defendant seeks from the plaintiff in the legal matter.
Reserve recorded
Loss Contingency Accrual, at Carrying Value
Current estimate of assessment amount
Loss Contingency, Estimate of Possible Loss
Amount deposited with tax authorities
Loss Contingency, Damages Deposited
Amount of damages on deposit with the plaintiff in the legal matter.
Pension and Other Postretirement Benefits Disclosure
Pension and Other Postretirement Benefits Disclosure [Text Block]
Income Tax Disclosure [Text Block]
Income Tax Disclosure [Text Block]
Schedule of Restructuring and Related Costs [Table Text Block]
Schedule of Restructuring and Related Costs [Table Text Block]
Schedule of Finite-Lived Intangible Assets [Table]
Finite-Lived Intangible Assets by Major Class [Axis]
Finite-Lived Intangible Assets by Major Class [Axis]
Finite-Lived Intangible Assets, Major Class Name [Domain]
Finite-Lived Intangible Assets, Major Class Name [Domain]
Customer relationships
Customer Relationships [Member]
Trademark and trade name
Trademarks and Trade Names [Member]
Rights acquired through registration of a trademark to gain or protect exclusive use of a business name, symbol or other device or style (trademarks) and rights acquired through registration of a business name to gain or protect exclusive use thereof (trade names).
Finite-Lived Intangible Assets [Line Items]
Goodwill
Goodwill [Abstract]
Goodwill [Abstract]
Period increase (decrease)
Goodwill, Period Increase (Decrease)
Other intangible assets
Intangible Assets, Net (Excluding Goodwill) [Abstract]
Gross Intangibles
Finite-Lived Intangible Assets, Gross
Accumulated Amortization and Impairment Charges
Finite-Lived Intangible Assets, Accumulated Amortization and Impairment
Accumulated amount of amortization of assets, excluding financial assets and goodwill, lacking physical substance with a finite life and the amount of impairment loss recognized in the period resulting from the write-down of the carrying amount of a finite-lived intangible asset to fair value.
Net Intangibles
Finite-Lived Intangible Assets, Net
Intangible asset amortization expense
Estimated amortization expense for the year ended December 31, 2012
Finite-Lived Intangible Assets, Amortization Expense, Next Twelve Months
Statement of Cash Flows [Abstract]
Cash flows from operating activities
Net Cash Provided by (Used in) Operating Activities [Abstract]
Net loss
Adjustments to reconcile Net loss to net cash flows relating to operating activities:
Adjustments to Reconcile Net Income (Loss) to Cash Provided by (Used in) Operating Activities [Abstract]
Depreciation and amortization (including intangible assets)
Depreciation, Depletion and Amortization
Deferred income taxes
Deferred Income Tax Expense (Benefit)
Non-cash derivative activity
Unrealized Gain (Loss) on Derivatives
Amortization of debt issue costs and OID
Amortization of Financing Costs and Discounts
Impairment of long-term assets
Non-cash interest expense
Paid-in-Kind Interest
Other non-cash items, net
Other Noncash Income (Expense)
Change in book overdrafts
Increase (Decrease) in Outstanding Checks, Operating Activities
Changes in working capital, net
Increase (Decrease) in Operating Capital
Net cash provided by (used in) operating activities
Net Cash Provided by (Used in) Operating Activities
Cash flows from investing activities
Net Cash Provided by (Used in) Investing Activities [Abstract]
Purchases of property and equipment
Payments to Acquire Property, Plant, and Equipment
Proceeds from disposition of property and equipment
Proceeds from Sale of Property, Plant, and Equipment
Net cash used in investing activities
Net Cash Provided by (Used in) Investing Activities
Cash flows from financing activities
Net Cash Provided by (Used in) Financing Activities [Abstract]
Payments on long-term debt and capital lease obligations
Repayments of Long-term Debt, Long-term Capital Lease Obligations, and Capital Securities
Proceeds from long-term debt
Proceeds from Issuance of Unsecured Debt
Proceeds from issuance of Senior Secured Notes
Proceeds from Issuance of Secured Debt
Payment of interest rate swap
Derivative Instruments Not Designated as Hedging Instruments, Gain (Loss) Recognized in Income, Settled Payments, Net
The amount of net gains and losses recognized in income during the period related to settled payments on derivative instruments not designated as hedging instruments.
Payments of debt issue costs
Payments of Debt Issuance Costs
Net cash provided by (used in) financing activities
Net Cash Provided by (Used in) Financing Activities
Effect of exchange rate on cash and cash equivalents
Effect of Exchange Rate on Cash and Cash Equivalents
Net change in cash and cash equivalents
Cash and Cash Equivalents, Period Increase (Decrease)
Cash and cash equivalents:
Cash Equivalents, at Carrying Value [Abstract]
Beginning of period
Cash and Cash Equivalents, at Carrying Value
End of period
Subsequent Events [Abstract]
Subsequent Events [Text Block]
Subsequent Events [Text Block]
Restructuring and Related Activities Disclosure [Text Block]
Restructuring and Related Activities Disclosure [Text Block]
Schedule of Segment Reporting Information, by Segment [Table]
Schedule of Segment Reporting Information, by Segment [Table]
Corporate and other
Corporate and Other [Member]
Segment Reporting and Geographic Information
Segment Reporting Information [Line Items]
Number of reportable segments
Number of Reportable Segments
Revenues
Revenues
Gross margin
Gross Profit
SG&A
Segment operating results
Segment Reporting Information, Revenue Less Cost of Services and Selling, General, and Administrative Expenses
Segment Reporting Information, Revenue Less Cost of Services and Selling, General, and Administrative Expenses
GM%
Segment Reporting Information, Gross Profit as a Percentage of Revenue
Segment Reporting Information, Gross Profit as a Percentage of Revenue
SG&A%
Segment Reporting Information, Selling, General, and Administrative Expenses as a Percentage of Revenue
Segment Reporting Information, Selling, General, and Administrative Expenses as a Percentage of Revenue
Op Results%
Segment Reporting Information, Revenue Less Cost of Services and Selling, General, and Administrative Expenses as a Percentage of Revenue
Segment Reporting Information, Revenue Less Cost of Services and Selling, General, and Administrative Expenses as a Percentage of Revenue
Statement of Stockholders' Equity [Abstract]
Equity Components [Axis]
Equity Components [Axis]
Total
Equity Component [Domain]
Class A Common Stock
Common Class A [Member]
Class B Common Stock
Common Class B [Member]
Class C Common Stock
Common Class C [Member]
Additional Paid-in Capital
Additional Paid-in Capital [Member]
Accumulated Deficit
Retained Earnings [Member]
Subtotal
Gross of Additional Paid in Capital and Accumulated Deficit [Member]
Gross of additional paid in capital and accumulated deficit.
Foreign Currency Translation
Accumulated Translation Adjustment [Member]
Defined Benefit Pension/Other
Accumulated Defined Benefit Plans Adjustment [Member]
Unrealized (Loss) Gain on Derivatives Valuation
Accumulated Net Gain (Loss) from Designated or Qualifying Cash Flow Hedges [Member]
Subsidiary Exchangeable Stock
Preferred Stock [Member]
Stock Subscriptions Receivable
Stock Subscriptions Receivable [Member]
Stock Subscriptions Receivable Member.
Treasury Stock
Treasury Stock [Member]
Beginning Balance
Stockholders' Equity Attributable to Parent
Beginning Balance, shares
Shares, Issued
Restricted shares forfeited, shares
Stock Issued During Period, Shares, Restricted Stock Award, Forfeited
Non-cash stock granted
Stock Granted During Period, Value, Share-based Compensation, Net of Forfeitures
Non-cash stock granted, shares
Share-based Compensation Arrangement by Share-based Payment Award, Options, Grants in Period, Net of Forfeitures
Preferred B and C stock accretion and BCF
Adjustments to Additional Paid in Capital, Increase in Carrying Amount of Redeemable Preferred Stock
Unrecognized pension loss, net of tax
Unrealized gain on derivative, net of tax
Foreign currency translation adjustment
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax
Ending Balance
Ending Balance, shares
Schedule of Defined Benefit Plans Disclosures [Table]
Schedule of Defined Benefit Plans Disclosures [Table]
Defined Benefit Plans and Other Postretirement Benefit Plans [Axis]
Defined Benefit Plans and Other Postretirement Benefit Plans [Axis]
Defined Benefit Plans and Other Postretirement Benefit Plans [Domain]
Defined Benefit Plans and Other Postretirement Benefit Plans [Domain]
Defined Benefit Plan Disclosure [Line Items]
Defined Benefit Plan Disclosure [Line Items]
Defined benefit pension plans, amounts recognized in balance sheet
Defined Benefit Plan, Amounts Recognized in Balance Sheet [Abstract]
Net pension liability
Defined Benefit Plan, Amounts Recognized in Balance Sheet
Defined benefit pension plans, net periodic pension cost
Defined Benefit Plan, Net Periodic Benefit Cost [Abstract]
Service cost
Defined Benefit Plan, Service Cost
Interest cost
Defined Benefit Plan, Interest Cost
Expected return on plan assets
Defined Benefit Plan, Expected Return on Plan Assets
Past service costs
Defined Benefit Plan, Amortization of Prior Service Cost (Credit)
Amortization of actuarial gains and losses
Defined Benefit Plan, Amortization of Gains (Losses)
Net periodic pension cost
Defined Benefit Plan, Net Periodic Benefit Cost
Defined contribution plans
Defined Contribution Pension and Other Postretirement Plans Disclosure [Abstract]
Expenses related to the defined contribution plans
Defined Contribution Plan, Cost Recognized
Unrealized (loss) gain on derivative valuation, tax effect
Unrecognized pension (loss) gain, tax effect
Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Net Unamortized (Gain) Loss Arising During Period, Tax
Derivative Instruments, Gain (Loss) by Hedging Relationship, by Income Statement Location, by Derivative Instrument Risk [Table]
Derivative Instruments, Gain (Loss) by Hedging Relationship, by Income Statement Location, by Derivative Instrument Risk [Table]
Income Statement Location [Axis]
Income Statement Location [Axis]
Income Statement Location [Domain]
Income Statement Location [Domain]
Interest and Other Financing Costs
Interest and Other Financing Costs [Member]
Interest and Other Financing Costs [Member]
Cost of Services and Selling, General, and Administrative Expenses
Cost of Services and Selling, General, and Administrative Expenses [Member]
Cost of Services and Selling, General, and Administrative Expenses [Member]
Cost of Services
Cost of Sales [Member]
Selling, General and Administrative Expenses
Selling, General and Administrative Expenses [Member]
Foreign Currency Transactions
Foreign Currency Gain (Loss) [Member]
Derivative Instruments, Gains and Losses
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Instruments Not Designated as Hedging Instruments, Gain (Loss) Related to Settled Payments, Net
Derivative Instruments Not Designated as Hedging Instruments, Gain (Loss) Related to Mark-to-Market, Net
Derivative Instruments Not Designated as Hedging Instruments, Gain (Loss) Related to Mark-to-Market, Net
The amount of mark-to-market net gains and losses recognized in income during the period on derivative instruments not designated as hedging instruments.
Amount of Gain or (Loss) Recognized in OCI on Derivative (Effective Portion)
Derivative Instruments, Gain (Loss) Recognized in Other Comprehensive Income (Loss), Effective Portion, Net
Amount of Gain or (Loss) Reclassified from Accumulated OCI into Income
Derivative Instruments, Gain (Loss) Reclassified from Accumulated OCI into Income, Effective Portion, Net
Estimate of Time to Reclassify Unrealized Losses from Accumulated OCI into Income
Derivative Instruments, Gain (Loss) Reclassification from Accumulated OCI to Income, Estimate of Time to Transfer
Estimated Net Amount of Unrealized Losses to be Reclassified from Accumulated OCI into Income
Derivative Instruments, Gain (Loss) Reclassification from Accumulated OCI to Income, Estimated Net Amount to be Transferred
Gain (Loss) Recognized in Income on Derivative (Ineffective Portion)
Derivative Instruments, Gain (Loss) Recognized in Income, Ineffective Portion and Amount Excluded from Effectiveness Testing, Net
Derivative Instruments Not Designated as Hedging Instruments, Amount of Gain or (Loss) Recognized in Income on Derivative
Derivative Instruments Not Designated as Hedging Instruments, Gain (Loss), Net
Document and Entity Information [Abstract]
-- None. No documentation exists for this element. --
Entities [Table]
Entities [Table]
Class A Common Stock
Class B Common Stock
Class C Common Stock
Document and Entity Information
Entity Information [Line Items]
Entity Registrant Name
Entity Registrant Name
Entity Central Index Key
Entity Central Index Key
Document Type
Document Type
Current Fiscal Year End Date
Current Fiscal Year End Date
Entity Filer Category
Entity Filer Category
Document Period End Date
Document Period End Date
Document Fiscal Year Focus
Document Fiscal Year Focus
Document Fiscal Period Focus
Document Fiscal Period Focus
Amendment Flag
Amendment Flag
Entity Common Stock, Shares Outstanding
Entity Common Stock, Shares Outstanding
Entity Well-known Seasoned Issuer
Entity Well-known Seasoned Issuer
Entity Voluntary Filers
Entity Voluntary Filers
Entity Current Reporting Status
Entity Current Reporting Status
Entity Public Float
Entity Public Float
Statement of Financial Position [Abstract]
Current assets
Assets, Current [Abstract]
Allowance for doubtful accounts receivable
Allowance for Doubtful Accounts Receivable, Current
Redeemable preferred stock, 20,000,000 convertible shares authorized, issuable in series:
Temporary Equity [Abstract]
Redeemable preferred stock, shares authorized
Redeemable preferred stock, par value
Redeemable preferred stock, shares issued
Redeemable preferred stock, shares outstanding
Stockholders' deficit
Stockholders' Equity Attributable to Parent [Abstract]
Subsidiary exchangeable preferred stock, par value
Preferred Stock, No Par Value
Subsidiary exchangeable preferred stock, shares authorized
Preferred Stock, Shares Authorized
Subsidiary exchangeable preferred stock, shares issued
Preferred Stock, Shares Issued
Subsidiary exchangeable preferred stock, shares outstanding
Preferred Stock, Shares Outstanding
Common stock, 361,000,000 shares authorized; 225,000,000 Class A shares, 128,500,000 Class B convertible shares, and 7,500,000 Class C shares:
Common Stock, Number of Shares, Par Value and Other Disclosures [Abstract]
Common stock, shares authorized
Common Stock, Shares Authorized
Common stock, par value
Common Stock, Par or Stated Value Per Share
Restricted shares included In Class A, shares issued
Common Stock, Restricted Shares Included In Class A Common Stock, Shares Issued
Number of restricted shares included in Class A Common Stock shares issued.
Conversion ratio of Class B shares into Class A shares
Common Stock Class Conversion Ratio
Common Stock Class Conversion Ratio
Common stock, shares issued
Common Stock, Shares, Issued
Common stock, shares outstanding
Common Stock, Shares, Outstanding
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization, Consolidation and Presentation of Financial Statements Disclosure and Significant Accounting Policies [Text Block]
Organization, Consolidation and Presentation of Financial Statements Disclosure and Significant Accounting Policies [Text Block]
Description of New Accounting Pronouncements Not yet Adopted [Text Block]
Description of New Accounting Pronouncements Not yet Adopted [Text Block]
Out of Period Adjustments [Text Block]
Out of Period Adjustments [Text Block]
Out of Period Adjustments [Text Block]
Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis [Table Text Block]
Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis [Table Text Block]
Schedule of Segment Reporting Information, by Segment [Table Text Block]
Schedule of Segment Reporting Information, by Segment [Table Text Block]
Reconciliation of Operating Profit (Loss) from Segments to Consolidated [Table Text Block]
Reconciliation of Operating Profit (Loss) from Segments to Consolidated [Table Text Block]
Goodwill and Intangible Assets Disclosure [Text Block]
Goodwill and Intangible Assets Disclosure [Text Block]
Derivative Instruments and Hedging Activities Disclosure [Text Block]
Derivative Instruments and Hedging Activities Disclosure [Text Block]
Condensed Financial Information of Parent Company Only Disclosure [Abstract]
Schedule of Condensed Financial Statements [Table]
Schedule of Condensed Financial Statements [Table]
Legal Entity [Axis]
Legal Entity [Axis]
Entity [Domain]
Entity [Domain]
Parent
Parent Company [Member]
Issuers
Subsidiary Issuer [Member]
Guarantors
Guarantor Subsidiaries [Member]
Non-Guarantors
Non-Guarantor Subsidiaries [Member]
Eliminations
Consolidation, Eliminations [Member]
Condensed Financial Statements
Condensed Financial Statements, Captions [Line Items]
Cash flows from operating activities
Net (loss) income
Undistributed equity in earnings of subsidiaries
Income (Loss) from Equity Method Investments, Net of Dividends or Distributions
Adjustments to reconcile Net (loss) income to net cash flows relating to operating activities:
Deferred income taxes
Non-cash derivative activity
Amortization of debt issue costs and OID
Non-cash interest and dividend expense (income)
Other non-cash items, net
Change in book overdrafts
Cash flows from investing activities
Purchases of property and equipment
Proceeds from disposition of property and equipment
Cash flows from financing activities
Payments on long-term debt and capital lease obligations
Payments of debt issue costs
Effect of exchange rate on cash and cash equivalents
Cash and cash equivalents
Condensed Financial Information of Parent Company Only Disclosure [Text Block]
Condensed Financial Information of Parent Company Only Disclosure [Text Block]
Fair Value, by Balance Sheet Grouping [Table]
Fair Value, by Balance Sheet Grouping [Table]
Fair Value, by Balance Sheet Grouping, Disclosure Item Amounts [Axis]
Fair Value, by Balance Sheet Grouping, Disclosure Item Amounts [Axis]
Fair Value, Disclosure Item Amounts [Domain]
Fair Value, Disclosure Item Amounts [Domain]
Fair value of long-term debt
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Total long-term debt, carrying amount
Long-term Debt, Excluding Current Maturities
Estimated fair value
Long-term Debt, Fair Value
Schedule of Long-term Debt Instruments [Table]
Schedule of Long-term Debt Instruments [Table]
Debt Instrument, Status [Axis]
Debt Instrument, Status [Axis]
Debt Instrument, Status [Axis]
Debt Instrument, Status [Domain]
Debt Instrument, Status [Domain]
Debt Instrument, Status [Domain]
Extended
Extended [Member]
Extended [Member]
Non-extended
Non-extended [Member]
Non-extended [Member]
Debt Instrument [Axis]
Debt Instrument [Axis]
Debt Instrument, Name [Domain]
Debt Instrument, Name [Domain]
Senior Secured Notes
Senior Secured Notes [Member]
Senior Secured Notes [Member]
Senior Notes
Senior Notes [Member]
Senior Secured Credit Facility
Senior Secured Credit Facility [Member]
Senior Secured Credit Facility [Member]
Revolvers
Line of Credit [Member]
U.S. revolver
U.S. revolver [Member]
U.S. revolver [Member]
Canadian revolver
Canadian revolver [Member]
Canadian revolver [Member]
U.K. revolver
U.K. revolver [Member]
U.K. revolver [Member]
Term Loans
Medium-term Notes [Member]
U.S. dollar term loan
U.S. dollar term loan [Member]
U.S. dollar term loan [Member]
Euro term loan
Euro term loan [Member]
Euro term loan [Member]
British pound sterling term loan
British pound sterling term loan [Member]
British pound sterling term loan [Member]
Options [Axis]
Options [Axis]
Options [Axis]
Options [Domain]
Options [Domain]
Options [Domain]
Option One
Option One [Member]
Option One [Member]
Option Two
Option Two [Member]
Option Two [Member]
Option Two, Higher Of
Option Two, Higher Of [Member]
Option Two, Higher Of [Member]
Option Two, Or
Option Two, Or [Member]
Option Two, Or [Member]
Debt Instruments
Debt Instrument [Line Items]
Senior Notes
Senior Notes
Revolvers
Long-term Line of Credit
Term Loans
Medium-term Notes
Total debt
Long-term Debt
Debt maturing within one year
Long-term Debt, Current Maturities
Interest rate
Debt Instrument, Interest Rate, Stated Percentage
Principal amount
Debt Instrument, Face Amount
Original discount
Debt Instrument, Original Discount
The amount of debt discount that was originally recognized at the issuance of the instrument.
Aggregate amount of available borrowings
Debt Instrument, Maximum Borrowing Capacity
Maximum borrowing capacity under the credit facility without consideration of any current restrictions on the amount that could be borrowed or the amounts currently outstanding under the facility.
Aggregate principal amount
Line of Credit Facility, Maximum Borrowing Capacity
Payment terms
Debt Instrument, Interest Rate, Stated Percentage [Abstract]
Tranche
Debt Instrument, Tranche Amount
Debt Instrument, Tranche Amount
Variable rate basis
Debt Instrument, Description of Variable Rate Basis
Basis spread on variable rate
Debt Instrument, Basis Spread on Variable Rate
Quarterly installment payment as percentage of original principal amount
Debt Instrument, Periodic Payment, Percentage
Amount of the required periodic payments including both interest and principal payments, stated as a percentage of face amount.
Commitment fee as percentage of undrawn portion
Line of Credit Facility, Commitment Fee Percentage
Amount available
Line of Credit Facility, Remaining Borrowing Capacity
Future maturities of the Company's outstanding long-term debt
Maturities of Long-term Debt [Abstract]
2012
Long-term Debt, Maturities, Repayments of Principal, Remainder of Fiscal Year
2013
Long-term Debt, Maturities, Repayments of Principal in Year Two
2014
Long-term Debt, Maturities, Repayments of Principal in Year Three
2015
Long-term Debt, Maturities, Repayments of Principal in Year Four
2016
Long-term Debt, Maturities, Repayments of Principal in Year Five
2017 and thereafter
Long-term Debt, Maturities, Repayments of Principal after Year Five
Total debt payments
Long-term Debt, Gross
Amount representing unamortized debt discount
Debt Instrument, Unamortized Discount
Assets
Assets [Abstract]
Cash and cash equivalents
Accounts receivable (net of allowance for doubtful accounts)
Accounts Receivable, Net, Current
Prepaids and other current assets
Prepaid Expense and Other Assets, Current
Total current assets
Assets, Current
Property and equipment, net
Goodwill
Goodwill
Other intangible assets, net
Intangible Assets, Net (Excluding Goodwill)
Deferred income taxes
Deferred Tax Assets, Net of Valuation Allowance, Noncurrent
Investments in affiliates
Investments in and Advance to Affiliates, Subsidiaries, Associates, and Joint Ventures
Other noncurrent assets
Other Assets, Noncurrent
Total assets
Assets
Liabilities and Stockholders' (Deficit) Equity
Liabilities and Equity [Abstract]
Current liabilities
Liabilities, Current [Abstract]
Accounts payable
Accounts Payable, Current
Accrued payroll and benefits
Employee-related Liabilities, Current
Accrued liabilities and other
Accrued Liabilities And Other
Accrued liabilities current and Other liabilities current.
Income taxes payable
Accrued Income Taxes, Current
Current portion of capital lease obligations
Capital Lease Obligations, Current
Total current liabilities
Liabilities, Current
Long-term debt
Capital lease obligations
Capital Lease Obligations, Noncurrent
Deferred income taxes
Deferred Tax Liabilities, Net, Noncurrent
Other noncurrent liabilities
Other Liabilities, Noncurrent
Total liabilities
Liabilities
Redeemable preferred stock
Redeemable preferred stock
Temporary Equity, Carrying Amount, Attributable to Parent
Stockholders' (deficit) equity
Subsidiary exchangeable preferred stock
Preferred Stock, Value, Issued
Common stock
Common Stock, Value, Issued
Additional paid-in capital
Additional Paid in Capital
Accumulated deficit
Retained Earnings (Accumulated Deficit)
Accumulated other comprehensive (loss) income
Accumulated Other Comprehensive Income (Loss), Net of Tax
Stock subscriptions receivable
Common Stock, Share Subscribed but Unissued, Subscriptions Receivable
Treasury shares, at cost
Treasury Stock, Value
Total stockholders' (deficit) equity
Total liabilities and stockholders' (deficit) equity
Liabilities and Equity
Commitments and Contingencies Disclosure [Text Block]
Commitments and Contingencies Disclosure [Text Block]
Schedule of Long-term Debt Instruments [Table Text Block]
Schedule of Long-term Debt Instruments [Table Text Block]
Schedule of Debt Instrument Tranches [Table Text Block]
Schedule of Debt Instrument Tranches [Table Text Block]
Schedule of Debt Instrument Tranches [Table Text Block]
Schedule of Maturities of Long-term Debt [Table Text Block]
Schedule of Maturities of Long-term Debt [Table Text Block]
Schedule of Condensed Balance Sheet [Table Text Block]
Schedule of Condensed Balance Sheet [Table Text Block]
Schedule of Condensed Income Statement [Table Text Block]
Schedule of Condensed Income Statement [Table Text Block]
Schedule of Condensed Cash Flow Statement [Table Text Block]
Schedule of Condensed Cash Flow Statement [Table Text Block]
Fair Value Disclosures [Text Block]
Fair Value Disclosures [Text Block]
Reconciliation of Operating Profit (Loss) from Segments to Consolidated [Table]
Reconciliation of Operating Profit (Loss) from Segments to Consolidated [Table]
Reconciling items for Segment operating results to consolidated Loss before income taxes
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]
Segment operating results
Corporate and other
Reportable Segment Information, Revenues and Expenses Not Allocated to Segments
Corporate headquarter items and other revenue and expense items not allocated to segments.
Depreciation and amortization
Other operating (income) expense
Segment Reporting Information, Other Operating (Income) Expense
The net amount of other operating income and expenses on the income statement, the components of which are not separately disclosed on the Reconciliation of Operating Profit (Loss) from Segments to Consolidated.
(Loss) income before income taxes
Schedule of Error Corrections and Prior Period Adjustment Restatement [Table]
Schedule of Error Corrections and Prior Period Adjustment Restatement [Table]
Out of period adjustment
Restatement Adjustment [Member]
Adjustments for Error Corrections [Axis]
Adjustments for Error Corrections [Axis]
Adjustments for Error Correction [Domain]
Adjustments for Error Correction [Domain]
Ineffective Portion of Foreign Currency Hedging Instruments
Ineffective Portion of Foreign Currency Hedging Instruments [Member]
Ineffective Portion of Foreign Currency Hedging Instruments [Member]
Overstatement of an other receivable
Overstatement of an other receivable [Member]
Overstatement of an other receivable [Member]
Error Corrections and Prior Period Adjustments Restatement [Line Items]
Error Corrections and Prior Period Adjustments Restatement [Line Items]
Revenues
Loss (gain) on foreign currency transactions
Other, net
Other Operating Income (Expense), Including Impairment and Gain (Loss) on Disposal of Assets, Net
The net amount of other operating income and expenses (including impairment and gain or loss on disposal of assets), the components of which are not separately disclosed on the income statement, from items that are associated with the entity's normal revenue producing operations.
Interest and other financing (income) costs, net
Equity in earnings of subsidiaries
Income (Loss) from Equity Method Investments
Income tax provision (benefit)
Other comprehensive (loss) income
Foreign currency translation adjustments
Schedule of Derivative Instruments in Statement of Financial Position, Fair Value [Table Text Block]
Schedule of Derivative Instruments in Statement of Financial Position, Fair Value [Table Text Block]
Schedule of Derivative Instruments, Gain (Loss) in Statement of Financial Performance [Table Text Block]
Schedule of Derivative Instruments, Gain (Loss) in Statement of Financial Performance [Table Text Block]
Schedule of Other Derivatives Not Designated as Hedging Instruments, Statements of Financial Performance and Financial Position, Location [Table Text Block]
Schedule of Other Derivatives Not Designated as Hedging Instruments, Statements of Financial Performance and Financial Position, Location [Table Text Block]
Schedule of Notional Amounts of Outstanding Derivative Positions [Table Text Block]
Schedule of Notional Amounts of Outstanding Derivative Positions [Table Text Block]
Cash and cash equivalents
Accounts receivable (net of allowance for doubtful accounts of $2,752 and $3,129, respectively)
Prepaids and other current assets
Property and equipment, net
Goodwill
Other intangible assets, net
Deferred income taxes
Other noncurrent assets
Liabilities and Stockholders' Deficit
Current liabilities
Accounts payable
Accrued payroll and benefits
Income taxes payable
Current portion of capital lease obligations
Capital lease obligations
Deferred income taxes
Other noncurrent liabilities
Commitments and contingencies (see Note 9)
Commitments and Contingencies
Subsidiary exchangeable preferred stock, no par value; 1,713,321 shares authorized, issued, and outstanding at September 30, 2012 and December 31, 2011
Common stock
Additional paid-in capital
Accumulated deficit
Accumulated other comprehensive loss
Stock subscriptions receivable
Treasury shares, at cost