S-1 1 a2133790zs-1.htm S-1
QuickLinks -- Click here to rapidly navigate through this document

As filed with the Securities and Exchange Commission on August 10, 2004

Registration No. 333-            



SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM S-1
REGISTRATION STATEMENT
UNDER
THE SECURITIES ACT OF 1933

HEARTLAND PAYMENT SYSTEMS, INC.
(Exact name of registrant as specified in its charter)

Delaware
(State or other jurisdiction of
incorporation or organization)
  7374
(Primary Standard Industrial
Classification Code)
  22-3755714
(I.R.S. Employer Identification No.)

47 Hulfish Street, Suite 400
Princeton, New Jersey 08542
(609) 683-3831

(Address, including zip code, and telephone number, including area code, of registrant's principal executive offices)

Robert O. Carr
Chairman and Chief Executive Officer
Heartland Payment Systems, Inc.
47 Hulfish Street, Suite 400
Princeton, New Jersey 08542
(609) 683-3831

(Name, address, including zip code, and telephone number, including area code, of agent for service)

Copies to:

Kevin T. Collins, Esq.
Nanci I. Prado, Esq.
Dorsey & Whitney LLP
250 Park Avenue
New York, New York 10177
Telephone: (212) 415-9200
Facsimile: (212) 953-7201
  Raymond B. Check, Esq.
Cleary, Gottlieb, Steen & Hamilton
One Liberty Plaza
New York, New York 10006
Telephone: (212) 225-2000
Facsimile: (212) 225-3999

        Approximate date of commencement of proposed sale to the public:


As soon as practicable after the effective date of this Registration Statement.

        If any of the securities being registered on this Form are to be offered on a delayed or continuous basis pursuant to Rule 415 under the Securities Act of 1933, check the following box.  o

        If this Form is filed to register additional securities for an offering pursuant to Rule 462(b) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.  o

        If this Form is a post-effective amendment filed pursuant to Rule 462(c) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.  o

        If this Form is a post-effective amendment filed pursuant to Rule 462(d) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.  o

        If delivery of the prospectus is expected to be made pursuant to Rule 434, please check the following box.  o

CALCULATION OF REGISTRATION FEE


Title of Each
Class of Securities
to be Registered

  Proposed Maximum
Aggregate
Offering Price (1)

  Amount of
Registration Fee


Common Stock, $0.001 per share   $75,000,000   $9,503

(1)
Estimated solely for the purpose of calculating the registration fee in accordance with Rule 457(o) under the Securities Act.


        THE REGISTRANT HEREBY AMENDS THIS REGISTRATION STATEMENT ON SUCH DATE OR DATES AS MAY BE NECESSARY TO DELAY ITS EFFECTIVE DATE UNTIL THE REGISTRANT SHALL FILE A FURTHER AMENDMENT WHICH SPECIFICALLY STATES THAT THIS REGISTRATION STATEMENT SHALL THEREAFTER BECOME EFFECTIVE IN ACCORDANCE WITH SECTION 8(A) OF THE SECURITIES ACT OF 1933 OR UNTIL THE REGISTRATION STATEMENT SHALL BECOME EFFECTIVE ON SUCH DATE AS THE COMMISSION, ACTING PURSUANT TO SAID SECTION 8(A), MAY DETERMINE.




The information in this prospectus is not complete and may be changed. We may not sell these securities until the registration statement filed with the Securities and Exchange Commission is effective. This prospectus is not an offer to sell these securities and it is not soliciting an offer to buy these securities in any state where the offer or sale is not permitted.

SUBJECT TO COMPLETION, DATED AUGUST 10, 2004

PROSPECTUS

LOGO

              Shares

Heartland Payment Systems, Inc.

Common Stock
$                  per share


        We are selling            shares of our common stock and the selling stockholders named in this prospectus are selling             shares. We will not receive any proceeds from the sale of the shares by the selling stockholders. We and the selling stockholders have granted the underwriters an option to purchase up to             additional shares of common stock to cover over-allotments.

        This is the initial public offering of our common stock. We currently expect the initial public offering price to be between $            and $            per share. We have applied to have the common stock included for quotation on the Nasdaq National Market under the symbol "HPAY".


        Investing in our common stock involves risks. See "Risk Factors" beginning on page 9.

        Neither the Securities and Exchange Commission nor any state securities commission has approved or disapproved of these securities or determined if this prospectus is truthful or complete. Any representation to the contrary is a criminal offense.


 
  Per Share
  Total
Public Offering Price   $     $  
Underwriting Discount   $     $  
Proceeds to Heartland Payment Systems (before expenses)   $     $  
Proceeds to the selling stockholders (before expenses)   $     $  

        The underwriters expect to deliver the shares to purchasers on or about            , 2004.


  Citigroup  
  Credit Suisse First Boston  
  Robert W. Baird & Co.
 
  William Blair & Company
 
  KeyBanc Capital Markets  

                        , 2004


        You should rely only on the information contained in this prospectus. We and the selling stockholders have not authorized anyone to provide you with different information. We and the selling stockholders are not making an offer of these securities in any state where the offer is not permitted. You should not assume that the information contained in this prospectus is accurate as of any date other than the date on the front of this prospectus.



TABLE OF CONTENTS

 
  Page
Special Note About Forward-Looking Statements   ii
Summary   1
The Offering   6
Summary Historical Consolidated Financial and Other Data   7
Risk Factors   9
Use of Proceeds   17
Dividend Policy   17
Capitalization   18
Dilution   19
Selected Historical Consolidated Financial Information and
Other Data
  20
Management's Discussion and Analysis of Financial Condition
and Results of Operations
  22
Business   37
Management   59
Related Party Transactions   72
Principal Stockholders   74
Selling Stockholders   76
Description of Capital Stock   77
Shares Eligible For Future Sale   81
Underwriting   83
Legal Matters   86
Experts   86
Where You Can Find More Information   86

        Until                        , 2004 (25 days after the date of this prospectus), all dealers that buy, sell or trade our common stock, whether or not participating in this offering, may be required to deliver a prospectus. This is in addition to the dealers' obligation to deliver a prospectus when acting as underwriters and with respect to their unsold allotments or subscriptions.


        In this prospectus, we use the terms "Heartland," "we," "us" and "our" to refer to Heartland Payment Systems, Inc.

        HEARTLAND PAYMENT SYSTEMS is our registered trademark. We have applied to register HPS Exchange as a trademark. This prospectus also contains trademarks and tradenames of other companies.

i



SPECIAL NOTE ABOUT FORWARD-LOOKING STATEMENTS

        We have made forward-looking statements in this prospectus, including the sections entitled "Management's Discussion and Analysis of Financial Condition and Results of Operations" and "Business," that are based on our management's beliefs and assumptions and on information currently available to our management. Forward-looking statements include the information concerning our possible or assumed future results of operations, business strategies, financing plans, competitive position, industry environment, potential growth opportunities, the effects of future regulation and the effects of competition. Forward-looking statements include all statements that are not historical facts and can be identified by the use of forward-looking terminology such as the words "believe," "expect," "anticipate," "intend," "plan," "estimate" or similar expressions.

        Forward-looking statements involve risks, uncertainties and assumptions. Actual results may differ materially from those expressed in the forward-looking statements. We do not have any intention or obligation to update forward-looking statements after we distribute this prospectus.

        You should understand that many important factors, in addition to those discussed elsewhere in this prospectus, could cause our results to differ materially from those expressed in the forward-looking statements. These factors include, without limitation, our competitive environment, the business cycles and credit risks of our merchants, chargeback liability, merchant attrition, problems with our bank sponsor, our reliance on other bank card payment processors, our inability to pass increased interchange fees along to our merchants, the unauthorized disclosure of merchant data, economic conditions, system failures and government regulation.

ii



SUMMARY

        This summary highlights selected information about our company and the common stock that we and the selling stockholders are offering. It does not contain all of the information that may be important to you. You should read this entire prospectus carefully, including the "Risk Factors" section and the financial statements and notes to those statements, which are included elsewhere in this prospectus.


Heartland Payment Systems, Inc.

Our Business

        We are a leading provider of bank card-based payment processing services to merchants in the United States and, according to The Nilson Report, in 2003 we were the eighth largest card acquirer in the United States ranked by purchase volume. We facilitate the exchange of information and funds between merchants and cardholders' financial institutions, providing end-to-end electronic payment processing services, including merchant set-up and training, transaction authorization and electronic draft capture, clearing and settlement, merchant accounting, merchant assistance and support and risk management. As of May 31, 2004, we provided our payment processing services to approximately 77,000 active merchants located across the United States, and in 2003 we processed approximately 340 million transactions. We estimate that the annualized processing volume of merchant contracts we owned or serviced at May 31, 2004 was approximately $23.0 billion. We also provide additional services to our merchants, such as gift and loyalty programs, paper check authorization and payroll processing, and we sell and rent point-of-sale, or POS, devices and supplies.

        Our revenue is recurring in nature as we typically enter into multi-year service contracts that require minimum volume commitments from our merchants in order to qualify for the agreed-upon pricing. Most of our gross revenue is payment processing fees, which are a combination of a percentage of the dollar amount of each Visa and MasterCard transaction we process plus a flat fee per transaction. On average, our gross revenue from processing transactions equals approximately $2.38 for every $100 we process.

        We sell and market our payment processing services through a direct sales force of over 700 sales professionals, known as Relationship Managers, in all 50 states. Our sales force is responsible for both the initial sale to, and the ongoing relationship management with, our merchants. Our sales force is compensated solely with commissions, which are directly tied to the performance of the contract signed by the merchant. They are therefore compensated only for adding and retaining profitable processing volume. In 2003, our sales force generated over 29,000 merchant applications and installed over 27,500 new merchants.

        Our sales efforts focus on small- and medium-sized merchants that generate annual Visa and MasterCard card processing volume between $50,000 and $5,000,000. The local sales and servicing presence of our nationwide direct sales force is well received by small- and medium-sized merchants, as we believe that larger payment processors do not typically service these merchants with local sales professionals that have industry-specific knowledge and a focus on educating their merchants on processing methods and costs. These merchants have typically paid higher payment processing fees than larger merchants.

        We maintain high standards regarding the creditworthiness of the merchants to whom we provide services, and have developed systems and procedures designed to minimize our exposure to potential losses. In 2003, we experienced losses of less than 0.4 basis points (0.004%) of payment processing volume and in the first quarter of 2004 these losses remained low at 0.67 basis points (0.0067%). We have developed expertise in industries that we believe present relatively low risks, as the customers are generally present and the products or services are generally delivered at the time the transaction is processed. These industries include restaurants, brick and mortar retailers, lodging establishments,

1



automotive repair shops, convenience and liquor stores and professional service providers. As of March 31, 2004, over 32% of our merchants were restaurants. We believe that restaurants represent an attractive merchant base as they typically have unique processing needs and have significant, predictable processing volume.

        Our direct sales force and merchant services initiatives are supported by our technology platform. We use a number of proprietary Internet-based systems which allow us to increase our operating efficiencies and distribute our processing and merchant data to our three main constituencies: our sales force, our merchant base and our customer service staff. In 2001, we began using our internally-developed system, HPS Exchange, to provide authorization and data capture services, known as front-end processing, to our merchants. We believe that our proprietary systems provide a superior experience for both our Relationship Managers and merchants, which enhances the overall relationship. We also believe that our front-end processing system allows us to offer superior service at a lower cost to us. During the year ended December 31, 2003 and the quarter ended March 31, 2004 approximately 26% and 37%, respectively, of our transactions were processed through HPS Exchange, and we anticipate that as this percentage increases our processing costs per transaction will continue to decline. We rely on third parties to provide the remainder of our bank card authorization and data capture services, as well as all of our settlement and merchant accounting services.

        Based on The Nilson Report, in 2003 we were the eighth largest bank card acquirer in the United States ranked by purchase volume, which we refer to as processing volume (counting all First Data Corporation companies and alliances as one acquirer). Since inception, we have grown rapidly, with our processing volume increasing, on average, 39.5% annually from approximately $4.7 billion for the year ended December 31, 1999 to approximately $17.9 billion for the year ended December 31, 2003. During the same period, our total net revenues increased from $112.0 million in 1999 to $377.5 million in 2003. We have achieved this growth entirely through organic expansion rather than through acquisitions or buying merchant contracts from others.

Our Market Opportunity

        According to The Nilson Report, total expenditures for bank card transactions by U.S. consumers grew from $0.5 trillion in 1992, or 18% of all consumer payments, to $1.8 trillion in 2002, or 32% of all consumer payments, and is expected to grow to $3.1 trillion by 2007, or 42% of all consumer payments, representing a compound annual growth rate of 11.5% from 2002 levels. We believe that these increases are due to the benefits of bank card payment systems to both merchants and consumers and generational trends that have increased the size of the population that is comfortable with, and accustomed to, using bank cards as a payment medium. By accepting bank cards, merchants can access a broader universe of consumers and enjoy administrative conveniences that are not available with cash and check payments. For example, in recent years, state and local governments have begun accepting bank cards for government payments, such as motor vehicle fees, recreational services, parking fees and taxes, in order to reduce their costs for collecting and processing payments and to expedite the deposit of these payments into their own accounts. Also, we believe more businesses will accept bank card payments from other businesses. By using bank cards, consumers and businesses are able to make purchases more conveniently, while benefiting from loyalty programs, such as frequent flier miles or cash back, which are increasingly being offered by bank card issuers. Given the advantages of bank card payment systems to both merchants and bank card users, favorable generational trends and the resulting growth in bank card usage, we believe that the number of purchases processed using bank card payment systems and the number of merchants accepting bank card payments will continue to increase.

2



Our Competitive Strengths

        Our principal competitive strengths are:

        Large, experienced, efficient direct sales force.    While many of our competitors rely on independent sales organizations, or ISOs, that typically work for multiple payment processing companies simultaneously, we market our services through a direct sales force of over 700 Relationship Managers who work exclusively for us. Our Relationship Managers have local merchant relationships and industry-specific knowledge that allow them to effectively compete for merchants. Our sales compensation structure and marketing activities focus on recruiting and supporting our direct sales force, and we believe that the significant growth we have achieved in our merchant portfolio and processing volume is directly attributable to their efforts.

        Recurring and predictable revenues.    Our payment processing services generate recurring revenue, which grows as the number of transactions or dollar volume processed for a merchant increases or as the number of merchants we service increases. In 2003, approximately 80% of our owned processing volume came from merchants we installed in 2002 and earlier.

        Organic growth.    While many of our competitors in the payment processing industry have relied on acquisitions to expand their operations and improve their profitability, we have grown our business through organic expansion by generating new merchant contracts submitted by our own direct sales force and, primarily before 2000, sales agents affiliated with us. We believe that organically generated merchant contracts are of a higher quality and are more predictable than, and the costs associated with generating such contracts are lower than those associated with, contracts acquired from third parties.

        Strong position and substantial experience in our target markets.    We believe that our understanding of the payment processing needs of small- and medium-sized merchants and the risks inherent in doing business with them, combined with our efficient direct sales force, provides us with a competitive advantage over larger service providers that are not as familiar with these market sectors and who use sales organizations that they cannot directly control.

        Industry expertise.    We have focused our sales efforts on industries in which we believe our direct sales model is most effective and the risks associated with payment processing are relatively low, particularly the restaurant industry. We focus on industries whose merchants have certain key attributes, including owners who are typically on location, interact with customers in person, value a local sales and servicing presence, and often consult with trade associations and other civic groups to make purchasing decisions.

        Merchant focused culture.    We have built a culture and established practices that we believe improve the quality of services and products we provide to our merchants. In addition, we have a policy of fully disclosing our pricing policies to our merchants, which we believe differentiates us from our competitors.

        Scalable operating structure.    Our operating structure is scalable. We can expand our operations without proportionally increasing our fixed and semi-fixed support costs. Our commission-only sales force's compensation structure ties our sales compensation to the growth in merchant profitability. Further, our technology platform, in particular HPS Exchange, was designed with the flexibility to support significant growth and drive economies of scale with relatively low incremental costs.

        Advanced technology.    We employ systems that use a distributed application architecture, and which use the Internet to improve management reporting, enrollment processes, customer service, sales management, productivity, merchant reporting and problem resolution. We believe that these systems help attract both new merchants and Relationship Managers and provide us with a competitive advantage over many of our competitors who rely on less flexible legacy systems.

3



        Comprehensive underwriting and risk management system.    We have developed business procedures and systems that provide risk management and fraud prevention solutions designed to minimize losses, which we believe enable us to identify potentially fraudulent activity and other questionable business practices quickly, thereby minimizing both our losses and those of our merchants.

        Proven management team.    We have a strong senior management team, each with at least 18 years of financial services and payment processing experience. Our management team has developed extensive contacts in the industry, including over 850 trade associations, banks and value-added resellers (such as POS software and hardware integrators), which has enabled us to attract additional salespeople to our direct sales force and add additional merchants, thereby contributing to our growth.

Our Strategy

        Our growth strategy is to increase our market share as a leading provider of bank card payment processing services to small- and medium-sized merchants in the United States. Key elements of our strategy include:

        Expand our direct sales force.    Unlike many of our competitors who rely on ISOs or salaried salespeople and telemarketers, we have built a direct, commission-based sales force comprised of 769 Relationship Managers and sales managers as of March 31, 2004, an 84% increase from December 31, 2002. We anticipate significantly increasing the size of our sales force in the next few years in order to increase our share of our target markets.

        Further penetrate existing target markets and enter into new markets.    We believe that we have an opportunity to grow our business by further penetrating the small- and medium-size merchant market through our direct sales force and alliances with local trade organizations, banks and value-added resellers, or VARs. We intend to further expand our sales efforts in new target markets with low risk characteristics, including markets that have not traditionally accepted electronic payment methods. These markets include state and local governments and the business-to-business market.

        Expand our product and service offerings.    We intend to offer products that address the needs of our existing and new merchants, which we believe will enable us to leverage our infrastructure and create opportunities to cross-sell our products and services among our various merchant bases, as well as enhance customer retention and increase revenue. Heartland Payroll Company, our payroll processing subsidiary, represents our initial effort to cross-sell our products, and nearly 50% of its new customers in 2003 were also bank card processing clients. We have developed and are developing a number of other products and bank card services that can also be cross-sold to our merchants.

        Leverage our technology.    We intend to continue to leverage our technology to increase our operating efficiencies and provide real-time processing data to our merchants, Relationship Managers and customer service staff. We also intend to introduce our own processing system for the clearing and settlement of transactions, known as back-end processing. This will allow us to become a fully integrated bank card payment processor, providing end-to-end electronic payment processing services to our merchants.

        Enhance merchant retention.    By providing our merchants with a consistently high level of service and support, we strive to build merchant retention and limit merchant attrition. We believe that the development of a more flexible back-end processing capability will allow us to tailor our services to the needs of our merchants and Relationship Managers, which we believe will enable us to further enhance merchant retention.

        Pursue strategic acquisitions.    Although we intend to continue to grow organically through the efforts of our direct sales force, in order to expand our merchant base or gain access to other target

4



markets, we may in the future also acquire complementary businesses, products or technologies, including other providers of payment processing services, and possibly portfolios of merchant accounts.


Our History

        Heartland Card Services LLC, a Missouri limited liability company and our predecessor, was formed on March 27, 1997, through a contribution of a merchant portfolio from Triad, LLC, a company founded and majority-owned by our chief executive officer, Robert O. Carr, and cash from Heartland Bank, through its subsidiary Heartland Card Company. It began actively processing transactions in July 1997, and in 1999 it changed its name to Heartland Payment Systems LLC, or HPS LLC. On May 8, 2000, HPS LLC redeemed the 50% interest owned by Heartland Card Company for cash and part of the merchant portfolio, leaving Triad as the sole member. On June 16, 2000, we were formed as a Delaware corporation and Triad and HPS LLC were merged into us effective October 1, 2000 and January 1, 2001, respectively. In addition, on October 1, 2000, Heartland Payroll Company became our wholly-owned subsidiary. In June 2004, we merged Credit Card Software Systems, Inc., our wholly-owned subsidiary, into us.


Corporate Information

        Our principal executive offices are located at 47 Hulfish Street, Suite 400, Princeton, New Jersey 08542 and our telephone number is (609) 683-3831. Our website address is www.heartlandpaymentsystems.com. Information contained on our website is not a prospectus and does not constitute part of this prospectus.

5



THE OFFERING

Common stock offered by us               shares
Common stock offered by selling stockholders               shares
Common stock outstanding after this offering               shares
Use of proceeds   We intend to use our estimated net proceeds from this offering to repay approximately $2.9 million of outstanding indebtedness, to pay $5.25 million to redeem warrants to purchase 1,000,000 shares of our common stock and to use the remainder for general corporate purposes, including to fund working capital and potential acquisitions. We will not receive any proceeds from the sale of shares by the selling stockholders. See "Use of Proceeds."
Proposed Nasdaq National Market symbol   "HPAY"
Risk factors   See "Risk Factors" for a discussion of factors you should carefully consider before deciding to invest in shares of our common stock.

        Except as otherwise noted, all information in this prospectus assumes:

    the automatic conversion of all outstanding shares of our convertible participating preferred stock into 7,619,048 shares of common stock upon completion of this offering;

    the redemption of outstanding warrants to purchase 1,000,000 shares of our common stock upon completion of this offering;

    a            for            split of our outstanding common stock immediately prior to completion of this offering; and

    no exercise of the underwriters' over-allotment option.

        As of March 31, 2004, we had 15,848,828 shares of common stock outstanding. The number of shares of common stock to be outstanding after this offering excludes:

    3,405,443 shares of common stock issuable upon exercise of outstanding stock options as of March 31, 2004 at a weighted average exercise price of $10.63 per share; and

    84,452 shares of common stock issuable upon exercise of outstanding mandatorily redeemable warrants as of March 31, 2004 at an exercise price of $0.01 per share.

6



SUMMARY HISTORICAL CONSOLIDATED FINANCIAL AND OTHER DATA

        The following summary historical consolidated financial and other data should be read in conjunction with "Selected Historical Consolidated Financial Information and Other Data," "Capitalization," "Management's Discussion and Analysis of Financial Condition and Results of Operations" and our consolidated financial statements and the related notes included elsewhere in this prospectus. Our summary balance sheet data as of March 31, 2004 and summary statement of operations data for the years ended December 31, 2001, 2002 and 2003 have been derived from our consolidated financial statements included elsewhere in this prospectus. The summary statement of operations data for the three months ended March 31, 2003 and 2004 are derived from our unaudited consolidated financial statements included elsewhere in this prospectus and include all adjustments that we consider necessary for a fair presentation of the financial position and results of operations for those periods. We have prepared the unaudited information on the same basis as the audited consolidated financial statements and have included all adjustments, consisting only of normal recurring adjustments, that we consider necessary for a fair presentation of our financial position at those dates and our results of operations for the periods ended.

        The following unaudited pro forma balance sheet data give effect to the automatic conversion of all outstanding shares of our convertible participating preferred stock into common stock upon completion of this offering as if it had occurred as of March 31, 2004.

        The following unaudited pro forma as adjusted balance sheet data give effect to the pro forma adjustments discussed in the preceding paragraph, our receipt of approximately $    million in net proceeds from our sale of                        shares of our common stock in this offering at an assumed initial public offering price of $    per share, the midpoint of the range on the cover of this prospectus, as if it had occurred as of March 31, 2004 and the application of our estimated net proceeds from this offering to repay approximately $2.9 million of outstanding indebtedness and to pay $5.25 million to redeem warrants to purchase 1,000,000 shares of our common stock. The unaudited pro forma and pro forma as adjusted consolidated financial data do not purport to represent what our financial condition would have been if the issuance of the common stock or the automatic conversion of all outstanding shares of our convertible participating preferred stock had occurred as of or on the dates indicated and do not purport to represent a projection of our future results.

7


 
  Year Ended December 31,
  Three Months Ended March 31,
 
 
  2001
  2002
  2003
  2003
  2004
 
 
  (in thousands, except share and per share data)

 
 
  (Restated*)

  (Restated*)

  (Restated*)

   
   
 
Statement of Operations Data:                                
Revenue:                                
  Gross processing revenue   $ 180,426   $ 268,242   $ 366,113   $ 73,920   $ 108,797  
  Other revenue, net     9,100     11,751     11,339     2,907     3,088  
   
 
 
 
 
 
    Total net revenue     189,526     279,993     377,452     76,827     111,885  

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Interchange     130,788     195,294     265,233     53,657     78,532  
  Dues and assessments     6,883     10,140     14,000     2,723     4,351  
  Other cost of services     38,323     38,805     47,008     10,151     14,261  
  Selling and administrative     16,074     20,786     25,751     5,566     7,233  
  Depreciation and amortization     7,125     8,859     12,351     2,772     3,301  
  Accrued commission and buyout liability expense     25,594     13,803     11,497     2,227     3,604  
   
 
 
 
 
 
    Total expenses     224,787     287,687     375,840     77,096     111,282  
   
 
 
 
 
 

(Loss) income from operations

 

 

(35,261

)

 

(7,694

)

 

1,612

 

 

(269

)

 

603

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Interest expense, net     (1,771 )   (659 )   (674 )   (138 )   (176 )
  Gain on sale of merchant contracts     9,723     500                    
  Other, net     (861 )   52     (740 )   39     833  
   
 
 
 
 
 
    Total other income (expense)     7,091     (107 )   (1,414 )   (99 )   657  
   
 
 
 
 
 
(Loss) income before income taxes     (28,170 )   (7,801 )   198     (368 )   1,260  
Provision for (benefit from) income taxes     17     51     (19,046 )   28     698  
   
 
 
 
 
 
Net (loss) income     (28,187 )   (7,852 )   19,244     (396 )   562  
  Fair value adjustment for warrants with mandatory redemption provisions             1,507          
  Accretion of Series A Senior Convertible Participating Preferred Stock     1,390     6,509              
   
 
 
 
 
 
Net (loss) income attributable to common stock   $ (29,577 ) $ (14,361 ) $ 17,737   $ (396 ) $ 562  
   
 
 
 
 
 
(Loss) earnings per share:                                
  Basic   $ (2.95 ) $ (0.93 ) $ 1.14   $ (0.03 ) $ 0.04  
  Diluted   $ (2.95 ) $ (0.93 ) $ 1.00   $ (0.03 ) $ 0.03  
Weighted average number of shares outstanding:                                
  Basic     10,039,079     15,440,226     15,584,861     15,495,235     15,766,971  
  Diluted     10,039,079     15,440,226     17,735,075     15,495,235     19,039,765  

Other:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Number of active merchants (at period end)     46     53     67     55     72  
Processing volume for period   $ 12,084,441   $ 14,391,628   $ 17,914,893   $ 3,632,669   $ 5,125,939  
 
  March 31, 2004

 
  Actual
  Pro Forma
  Pro Forma As Adjusted
Balance Sheet Data:                  
Cash and cash equivalents   $ 15,077   $     $  
Receivables     49,162            
Total assets     112,787            
Accounts payable     57,248            
Total liabilities     109,133            
Preferred stock     43,401            
Total stockholders' deficit     (39,746 )          
*
As discussed in Note 22 of the accompanying consolidated financial statements, 2001, 2002 and 2003 have been restated.

8



RISK FACTORS

An investment in our common stock involves a high degree of risk. You should consider carefully the following risks and other information contained in this prospectus before you decide whether to buy our common stock. If any of the events contemplated by the following discussion of risks should occur, our business, results of operations and financial condition could suffer significantly. As a result, the market price of our common stock could decline, and you may lose all or part of the money you paid to buy our common stock.

Risks Relating to Our Business

        The payment processing industry is highly competitive and we compete with certain firms that are larger and that have greater financial resources. Such competition could increase, which would adversely influence our prices to merchants, and as a result, our operating margins.

        The market for payment processing services is highly competitive. Other providers of payment processing services have established a sizable market share in the small- and medium-size merchant processing sector. According to The Nilson Report, in 2003 the eight largest bank card acquirers accounted for approximately $1.2 trillion of purchase volume (which we refer to as processing volume) on bank cards. We accounted for approximately 1.5% of this volume in 2003. This competition may influence the prices we are able to charge. If the competition causes us to reduce the prices we charge, we will have to aggressively control our costs in order to maintain acceptable profit margins. In addition, some of our competitors are financial institutions, subsidiaries of financial institutions or well-established payment processing companies. Our competitors that are financial institutions or subsidiaries of financial institutions do not incur the costs associated with being sponsored by a bank for registration with the card associations and can settle transactions more quickly for their merchants than we can for ours. Some of these competitors have substantially greater financial, technology, management and marketing resources than we have. This may allow our competitors to offer more attractive fees to our current and prospective merchants, requiring us to keep a tighter control on costs in order to maintain current operating margins.

        We are subject to the business cycles and credit risk of our merchants, which could negatively impact our financial results.

        A recessionary economic environment could have a negative impact on our customers, which could, in turn, negatively impact our financial results, particularly if the recessionary environment disproportionately affects some of the market segments that represent a larger portion of our processing volume, like restaurants. If our merchants make fewer sales of their products and services, we will have fewer transactions to process, resulting in lower revenue. In addition, we have a certain amount of fixed costs, which could limit our ability to quickly adjust costs and respond to changes in our business and the economy.

        In a recessionary environment our merchants could also experience a higher rate of business closures, which could adversely affect our business and financial condition. During the recent recession, we experienced a slowdown in the rate of same-store sales growth and an increase in business closures. In the event of a closure of a merchant, we are unlikely to receive our fees for any transactions processed by that merchant in its final month of operation.

        We have faced, and will in the future face, chargeback liability when our merchants refuse or cannot reimburse chargebacks resolved in favor of their customers, and reject losses when our merchants go out of business. We cannot assure you that we will accurately anticipate these liabilities, which may adversely affect our results of operations and financial condition.

        In the event a billing dispute between a cardholder and a merchant is not resolved in favor of the merchant, the transaction is normally "charged back" to the merchant and the purchase price is credited or otherwise refunded to the cardholder. If we or our clearing banks are unable to collect such

9



amounts from the merchant's account, or if the merchant refuses or is unable, due to closure, bankruptcy or other reasons, to reimburse us for the chargeback, we bear the loss for the amount of the refund paid to the cardholder. The risk of chargebacks is typically greater with those merchants that promise future delivery of goods and services rather than delivering goods or rendering services at the time of payment. There can be no assurance that we will not experience significant losses from chargebacks in the future. Any increase in chargebacks not paid by our merchants may adversely effect our financial condition and results of operations.

        Reject losses arise from the fact that we collect our fees from our merchants on the first day after the monthly billing period. If a merchant has gone out of business during the billing period, we may be unable to collect such fees.

        We incurred charges relating to chargebacks and reject losses of $1.3 million, $561,928, and $605,256 in the years ended December 31, 2001, 2002 and 2003, respectively, and $310,969 for the three months ended March 31, 2004.

        We have faced, and will in the future face, merchant fraud, which could have an adverse effect on our operating results and financial condition.

        We have potential liability for fraudulent bank card transactions initiated by merchants. Merchant fraud occurs when a merchant knowingly uses a stolen or counterfeit bank card or card number to record a false sales transaction, processes an invalid bank card or intentionally fails to deliver the merchandise or services sold in an otherwise valid transaction. We have established systems and procedures to detect and reduce the impact of merchant fraud, but we cannot assure you that these measures are or will be effective. It is possible that incidents of fraud could increase in the future. Failure to effectively manage risk and prevent fraud would increase our chargeback liability. Increases in chargebacks could have an adverse effect on our operating results and financial condition.

        Increased merchant attrition that we cannot anticipate or offset with increased processing volume or new accounts would cause our revenues to decline.

        We experience attrition in merchant processing volume in the ordinary course of business resulting from several factors, including business closures, transfers of merchants' accounts to our competitors and account closures that we initiate due to heightened credit risks relating to, and contract breaches by, merchants. During 2003, we experienced average attrition of less than 1% of total processing volume per month. Substantially all of our processing contracts may be terminated by either party on relatively short notice. Increased attrition in merchant processing volume may have an adverse effect on our financial condition and results of operations. We cannot predict the level of attrition in the future. If we are unable to establish accounts with new merchants or otherwise increase our processing volume in order to counter the effect of this attrition, our revenues will decline.

        We rely on a bank sponsor, which has substantial discretion with respect to certain elements of our business practices, including sponsorship in the bank card associations, in order to process bank card transactions. If this sponsorship is terminated and we are unable to secure new bank sponsors, we will not be able to conduct our business.

        Substantially all of our revenue is derived from Visa and MasterCard bank card transactions. Because we are not a bank, we are not eligible for membership in the Visa and MasterCard associations and are, therefore, unable to directly access the bank card association networks, which are required to process Visa and MasterCard transactions. Visa and MasterCard operating regulations require us to be sponsored by a bank in order to process bank card transactions. We are currently registered with Visa and MasterCard through KeyBank National Association, which has maintained that registration since 1999. If we or our bank sponsor fail to comply with the applicable requirements of the Visa and MasterCard bank card associations, Visa or MasterCard could suspend or terminate our registration. The termination of our registration, or any changes in the Visa or MasterCard rules that would impair our registration, could require us to stop providing Visa and MasterCard payment

10



processing services, which would make it impossible for us to conduct our business. In addition, if our sponsorship is terminated and we are unable to secure another bank sponsor or sponsors, we will not be able to process Visa and MasterCard transactions. Furthermore, our agreement with KeyBank gives it substantial discretion in approving certain aspects of our business practices, including our solicitation, application and qualification procedures for merchants, the terms of our agreements with merchants and our customer service levels. We cannot guarantee that KeyBank's actions under this agreement will not be detrimental to our operations.

        Current or future bank card association rules and practices could adversely affect our business.

        We are registered with the Visa and MasterCard associations through our bank sponsor as an independent sales organization with Visa and a member service provider with MasterCard. In addition, we are a sales agent for Discover, American Express and Diners Club. The rules of the bank card associations are set by member banks and, in the case of Discover, American Express and Diners Club, by the card issuers, and some of those banks and issuers are our competitors with respect to these processing services. We cannot assure you that the bank card associations or issuers will maintain our registrations or arrangements or that the current bank card association or issuer rules allowing us to market and provide payment processing services will remain in effect. The termination of our registration or our status as an independent sales organization or member service provider, or any changes in card association or issuer rules that limit our ability to provide payment processing services, could have an adverse effect on our processing volumes, revenues or operating costs. In addition, if we were precluded from processing Visa and MasterCard bank card transactions, we would lose substantially all of our revenues.

        Our systems and our third-party providers' systems may fail due to factors beyond our control, which could interrupt our service, cause us to lose business and increase our costs.

        We depend on the efficient and uninterrupted operation of our computer network systems, software, data center and telecommunications networks, as well as the systems of third parties. Our systems and operations or those of our third-party providers could be exposed to damage or interruption from, among other things, fire, natural disaster, power loss, telecommunications failure, unauthorized entry and computer viruses. Our property and business interruption insurance may not be adequate to compensate us for all losses or failures that may occur. Defects in our systems or those of third parties, errors or delays in the processing of payment transactions, telecommunications failures or other difficulties could result in:

    loss of revenues;

    loss of merchants;

    loss of merchant and cardholder data;

    harm to our business or reputation;

    exposure to fraud losses or other liabilities;

    negative publicity;

    additional operating and development costs; and/or

    diversion of technical and other resources.

        We rely on other payment processors and service providers; if they no longer agree to provide their services, our merchant relationships could be adversely affected and we could lose business.

        We rely on agreements with several other large payment processing organizations to enable us to provide bank card authorization, data capture, settlement and merchant accounting services and access to various reporting tools for the merchants we serve. In particular, we rely on Vital Processing Services, which provides all of our back-end and the majority of our front-end processing needs under a contract that expires in 2006. We also rely on third parties to whom we outsource specific services, such

11



as reorganizing and accumulating daily transaction data on a merchant-by-merchant and card issuer-by-card issuer basis and forwarding the accumulated data to the relevant bank card associations. Some of these organizations and service providers are our competitors and, with the exception of Vital, we do not have any long-term contracts with them. Typically, our contracts with these third parties are for one-year terms, have automatic one-year renewals and are subject to cancellation upon limited notice by either party.

        The termination by our service providers of their arrangements with us or their failure to perform their services efficiently and effectively may adversely affect our relationships with our merchants and, if we cannot find alternate providers quickly, may cause those merchants to terminate their processing agreements with us.

        If we lose key personnel or are unable to attract additional qualified personnel as we grow, our business could be adversely affected.

        We are dependent upon the ability and experience of a number of our key personnel who have substantial experience with our operations, the rapidly changing payment processing industry and the selected markets in which we offer our services. It is possible that the loss of the services of one or a combination of our senior executives or key managers would have an adverse effect on our operations. None of our senior executives or key managers have entered into employment agreements with us. Our success also depends on our ability to continue to attract, manage and retain other qualified middle management and technical and clerical personnel as we grow. We cannot assure you that we will continue to attract or retain such personnel.

        If we are unable to attract and retain qualified sales people, our business and financial results may suffer.

        Unlike many of our competitors who rely on ISOs or salaried salespeople and telemarketers, we rely on a direct sales force whose compensation is entirely commission-based. Through our direct sales force of over 700 Relationship Managers, we seek to increase the number of merchants using our products and services. We intend to significantly increase the size of our sales force. Our success partially depends on the skill and experience of our sales force. If we are unable to retain and attract sufficiently experienced and capable Relationship Managers, our business and financial results may suffer.

        If we cannot pass increases in bank card association interchange fees along to our merchants, our operating margins will be reduced.

        We pay interchange fees set by the bank card associations to the card issuing bank for each transaction we process involving their bank cards. From time to time, the bank card associations increase the interchange fees that they charge payment processors and the sponsoring banks. For example, Visa increased its interchange fees for retail transactions by 0.11% in April 2004. At its sole discretion, our sponsoring bank has the right to pass any increases in interchange fees on to us and it has consistently done so in the past. We are allowed to, and in the past we have been able to, pass these fee increases along to our merchants through corresponding increases in our processing fees. However, if we are unable to do so in the future, our operating margins will be reduced.

        Any acquisitions that we make could disrupt our business and harm our financial condition.

        We expect to evaluate potential strategic acquisitions of complementary businesses, products or technologies. We may not be able to successfully finance or integrate any businesses, products or technologies that we acquire. Furthermore, the integration of any acquisition may divert management's time and resources from our core business and disrupt our operations. To date, we have not acquired any significant companies or products. We may spend time and money on projects that do not increase our revenue. To the extent we pay the purchase price of any acquisition in cash, it would reduce our cash reserves, including the proceeds from this offering available to us for other uses, and to the extent the purchase price is paid with our stock, it could be dilutive to our stockholders. While we from time

12



to time evaluate potential acquisitions of businesses, products and technologies, and anticipate continuing to make these evaluations, we have no present understandings, commitments or agreements with respect to any acquisitions.

        Unauthorized disclosure of merchant and cardholder data, whether through breach of our computer systems or otherwise, could expose us to liability and protracted and costly litigation.

        We collect and store sensitive data about merchants, including names, addresses, social security numbers, driver's license numbers and checking account numbers. In addition, we maintain a database of cardholder data relating to specific transactions, including bank card numbers, in order to process the transactions and for fraud prevention. If our network security is compromised or sensitive merchant or cardholder data is misappropriated, we could be subject to liability or business interruption.

        We cannot guarantee that our computer systems will not be penetrated by hackers. If a breach of our system occurs, we may be subject to liability, including claims for unauthorized purchases with misappropriated bank card information, impersonation or other similar fraud claims. We could also be subject to liability for claims relating to misuse of personal information, such as unauthorized marketing purposes. These claims also could result in protracted and costly litigation. In addition, we could be subject to penalties or sanctions from the Visa and MasterCard associations.

        Although we generally require that our agreements with our service providers who have access to merchant and customer data include confidentiality obligations that restrict these parties from using or disclosing any customer or merchant data except as necessary to perform their services under the applicable agreements, we cannot assure you that these contractual measures will prevent the unauthorized use or disclosure of data. In addition, our agreements with financial institutions require us to take certain protective measures to ensure the confidentiality of merchant and consumer data. Any failure to adequately enforce these protective measures could result in protracted and costly litigation.

        Governmental regulations designed to protect or limit access to consumer information could adversely affect our ability to effectively provide our services to merchants.

        Governmental bodies in the United States and abroad have adopted, or are considering the adoption of, laws and regulations restricting the transfer of, and safeguarding, non-public personal information. For example, in the United States, all financial institutions must undertake certain steps to ensure the privacy and security of consumer financial information. While our operations are subject to certain provisions of these privacy laws, we have limited our use of consumer information solely to providing services to other businesses and financial institutions. We limit sharing of non-public personal information to that necessary to effect the services necessary to complete the transactions on behalf of the consumer and the merchant and to that permitted by federal and state laws. In connection with providing services to the merchants and financial institutions that use our services, we are required by regulations and contracts with our merchants to provide assurances regarding the confidentiality and security of non-public consumer information. These contracts require periodic audits by independent companies regarding our compliance with industry standards and best practices established by regulatory guidelines. The compliance standards relate to our infrastructure, components, and operational procedures designed to safeguard the confidentiality and security of non-public consumer personal information shared by our clients with us. Our ability to maintain compliance with these standards and satisfy these audits will affect our ability to attract and maintain business in the future. The cost of such systems and procedures may increase in the future and could adversely affect our ability to compete effectively with other similarly situated service providers.

13


        We face uncertainty about additional financing for our future capital needs, which may prevent us from growing our business.

        We may need to raise additional funds to finance our future capital needs and operating expenses. We may need additional financing earlier than we anticipate if we:

    expand faster than our internally generated cash flow can support;

    purchase portfolio equity from a large number of departing Relationship Managers or sales managers;

    add new merchant accounts faster than expected;

    need to respond to competitive pressures; or

    acquire complementary products, businesses or technologies.

        If we raise additional funds through the sale of equity or debt securities, these transactions may dilute the value of our outstanding common stock. We may also decide to issue securities, including debt securities, that have rights, preferences and privileges senior to our common stock. We cannot assure you that we will be able to raise additional funds on terms favorable to us or at all. If financing is not available or is not available on acceptable terms, we may be unable to fund our future needs. This may prevent us from increasing our market share, capitalizing on new business opportunities or remaining competitive in our industry.

        We have sustained losses in the past and may not be able to achieve or sustain profitability in the future.

        Our predecessor began operations in March 1997. In 1999, 2000, 2001, 2002 and the three months ended March 31, 2003, we recorded operating losses of $15.4 million, $15.3 million, $35.3 million, $7.7 million and $268,557, respectively. We also recorded net losses of $14.4 million, $28.2 million, $7.9 million and $395,857 in 1999, 2001, 2002 and the three months ended March 31, 2003, respectively. We cannot assure you that we will operate profitably in the future. In addition, we may experience significant quarter-to-quarter variations in operating results. We are pursuing a growth strategy focused on expanding our sales force, penetrating existing target markets and entering into new markets and expanding our product and service offerings. We may also pursue strategic acquisitions. Our growth strategy may involve, among other things, increased marketing expenses, significant cash expenditures, debt incurrence and other expenses that could negatively impact our profitability on a quarterly and annual basis.

Risks Relating to This Offering

        Our executive officers, directors and principal stockholders have substantial control over our business, and their interests may not align with the interests of our other stockholders.

        Following this offering, our Chairman and Chief Executive Officer, Robert O. Carr, will beneficially own approximately    % of our outstanding common stock. Mr. Carr and our other executive officers and directors will collectively own approximately            % of our outstanding common stock after this offering. Greenhill Capital Partners, L.P. and its affiliated investment funds and LLR Equity Partners, L.P. and its affiliated investment fund will own in the aggregate approximately    % of our outstanding common stock after this offering. Accordingly, these stockholders, acting individually or together, will be able to exert significant influence over all matters requiring stockholder approval, including the election and removal of directors and any merger, consolidation or sale of all or substantially all of our assets. In addition, these stockholders may dictate the day-to-day management of our business. This concentration of ownership could have the effect of delaying, deferring or preventing a change in control, or impeding a merger or consolidation, takeover or other business combination or a sale of all or substantially all of our assets.

14


        Future sales of our common stock, or the perception in the public markets that these sales may occur, could depress our stock price.

        Sales of substantial amounts of our common stock in the public market, or the perception in the public markets that these sales may occur, could cause the market price of our common stock to decline. This could also impair our ability to raise additional capital through the sale of our equity securities. Upon completion of this offering, we will have                        shares of our common stock outstanding. In addition, we will have outstanding options to purchase a total of                        shares under our 2000 Incentive Stock Option Plan and 2002 PEPShares Plan, of which                        will be vested. We intend to file a Form S-8 registration statement to register all the shares of common stock issuable under our option plans, including the 2004 Stock Incentive Plan. Our current stockholders and holders of shares of our convertible participating preferred stock, options and warrants to acquire our common stock, on a fully-diluted basis assuming exercise of all outstanding options and warrants, automatic conversion of the convertible participating preferred stock and our redemption of outstanding warrants to purchase 1,000,000 shares of our common stock, are expected to own            % of the outstanding shares of our common stock, or    % if the underwriters' over-allotment option is exercised in full. Following the expiration of a 180-day "lock-up" period to which all of our outstanding shares and shares issuable upon the exercise of outstanding options and warrants are subject, the holders of those shares will generally be entitled to freely transfer those shares. Please see "Shares Eligible for Future Sale." Moreover, Citigroup may, in its sole discretion and at any time without notice, release those holders from the sale restrictions on their shares. In addition to the adverse effect a price decline could have on holders of our common stock, such a decline could impede our ability to raise capital or to make acquisitions through the issuance of additional shares of our common stock or other equity securities.

        After this offering, the holders of approximately 15,243,320 shares of our common stock, including shares to be issued upon the automatic conversion of the convertible participating preferred stock immediately prior to this offering, will have rights to demand the registration of their shares or include their shares in registration statements that we may file on our behalf or on behalf of other stockholders. By exercising their registration rights and selling a large number of shares, these holders could cause the price of our common stock to decline, which could impede our ability to make acquisitions through the issuance of additional shares of our common stock. Furthermore, if we file a registration statement to offer additional shares of our common stock and have to include shares held by those holders, it could impair our ability to raise needed capital by depressing the price at which we could sell our common stock.

        Provisions in our charter documents and Delaware law could discourage a takeover you may consider favorable or could cause current management to become entrenched and difficult to replace.

        Provisions in our amended and restated certificate of incorporation, in our bylaws and under Delaware law could make it more difficult for other companies to acquire us, even if doing so would benefit our stockholders. Our amended and restated certificate of incorporation and bylaws contain the following provisions, among others, which may inhibit an acquisition of our company by a third party:

    advance notification procedures for matters to be brought before stockholder meetings;

    a limitation on who may call stockholder meetings;

    a prohibition on stockholder action by written consent; and

    the ability of our board of directors to issue up to            million shares of preferred stock without a stockholder vote.

15


        We are also subject to provisions of Delaware law that prohibit us from engaging in any business combination with any "interested stockholder," meaning, generally, that a stockholder who beneficially owns more than 15% of our stock cannot acquire us for a period of three years from the date this person became an interested stockholder unless various conditions are met, such as approval of the transaction by our board of directors. Any of these restrictions could have the effect of delaying or preventing a change in control. For a more complete discussion of these provisions of Delaware law, please see "Description of Capital Stock—Anti-Takeover Effects of Certain Provisions of Delaware Law and Our Amended and Restated Certificate of Incorporation and Bylaws."

        Our common stock has not been publicly traded, and we expect that the price of our common stock will fluctuate substantially.

        Before this offering, there has been no public market for our common stock. An active public trading market may not develop after completion of this offering or, if developed, may not be sustained. The initial public offering price for our shares will be determined by negotiations between us and the representatives of the underwriters and may not be indicative of the market price of our common stock after this offering. The market price for our common stock after this offering will be affected by a number of factors, including:

    quarterly variations in our or our competitors' results of operations;

    changes in earnings estimates, investors' perceptions, recommendations by securities analysts or our failure to achieve analysts' earning estimates;

    the announcement of new products or service enhancements by us or our competitors;

    announcements related to litigation;

    developments in our industry; and

    general market conditions and other factors unrelated to our operating performance or the operating performance of our competitors.

        You will suffer immediate and substantial dilution.

        The initial public offering price per share is substantially higher than the net tangible book value per share immediately after the offering. As a result, you will pay a price per share that substantially exceeds the book value of our assets after subtracting our liabilities. Assuming an offering price of $                        , the midpoint of the range set forth on the cover of this prospectus, you will incur immediate and substantial dilution of $            in the net tangible book value per share of the common stock from the price you paid. We also have outstanding mandatorily redeemable warrants to purchase 84,452 shares of our common stock at an exercise price of $0.01 per share and stock options to purchase            shares of our common stock at a weighted average exercise price of $            per share. To the extent these warrants or options are exercised, there will be further dilution.

        We do not intend to pay cash dividends on our common stock in the foreseeable future.

        We currently anticipate that we will retain all future earnings, if any, to finance the growth and development of our business and do not anticipate paying cash dividends on our common stock in the foreseeable future. Any payment of cash dividends will depend upon our financial condition, capital requirements, earnings and other factors deemed relevant by our board of directors.

16



USE OF PROCEEDS

        We will receive estimated net proceeds from this offering of approximately $            million, or $            million if the underwriters exercise their over-allotment option in full, after deducting estimated underwriting discounts and commissions and offering expenses payable by us and assuming an initial public offering price of $            per share, the midpoint of the range on the cover of this prospectus.

        We will not receive any of the proceeds from the sale of shares by the selling stockholders.

        We are undertaking this offering in order to access the public capital markets and to increase our liquidity. We intend to use our net proceeds from this offering to repay approximately $2.9 million of outstanding indebtedness, to pay $5.25 million to redeem warrants to purchase 1,000,000 shares of our common stock and to use the remainder for general corporate purposes, including to fund working capital and potential acquisitions. However, we currently do not have a specific plan relating to the expenditure of our remaining proceeds from this offering. Pending the use of such net proceeds, we intend to invest these funds in investment-grade, short-term interest bearing securities.


DIVIDEND POLICY

        We have never declared or paid any cash dividends on our common stock and do not anticipate paying any cash dividends in the foreseeable future. We currently intend to retain future earnings to fund the development and growth of our business.

17



CAPITALIZATION

        The following table sets forth our capitalization as of March 31, 2004:

    on an actual basis;

    on a pro forma basis to give effect to a            for            split of our outstanding common stock immediately prior to this offering and the automatic conversion of all outstanding shares of our convertible participating preferred stock into 7,619,048 shares of common stock upon the completion of this offering; and

    on a pro forma as adjusted basis to give effect to the pro forma adjustments described above, our receipt of approximately $            million in estimated net proceeds from our sale of                        shares of our common stock in this offering assuming an initial public offering price of $            per share, the midpoint of the range on the cover of this prospectus, and the application of our estimated net proceeds from this offering to repay approximately $2.9 million of outstanding indebtedness and to pay $5.25 million to redeem warrants to purchase 1,000,000 shares of our common stock.

        The number of shares of common stock to be outstanding after this offering excludes:

    3,405,443 shares of common stock issuable upon exercise of outstanding stock options as of March 31, 2004 at a weighted average exercise price of $10.63 per share; and

    84,452 shares of common stock issuable upon exercise of outstanding mandatorily redeemable warrants as of March 31, 2004 at a weighted average exercise price of $0.01 per share.

        You should read this table in conjunction with the "Selected Historical Consolidated Financial Information and Other Data," "Management's Discussion and Analysis of Financial Condition and Results of Operations," our consolidated financial statements and the related notes included elsewhere in this prospectus.

 
  As of March 31, 2004
 
  Actual
  Pro Forma
  Pro Forma As
Adjusted

 
  (in thousands, except share data)

Borrowings and mandatorily redeemable warrants   $ 3,910   $     $  
Series A Senior Convertible Participating Preferred Stock, par value $0.001 per share with mandatory redemption provisions: 10,000,000 shares authorized, 7,619,048 shares issued and outstanding actual, no shares issued and outstanding pro forma and pro forma as adjusted     43,401            
Stockholders' (deficit) equity:                  
  Common stock, par value $0.001 per share, 25,000,000 shares authorized, 8,229,780 shares issued and outstanding actual, shares issued and outstanding pro forma and            shares issued and            outstanding pro forma as adjusted     8            
  Warrants outstanding     1,500            
  Additional paid in capital     964            
  Accumulated other comprehensive income and deficit     (42,218 )          
   
 
 
    Total stockholders' (deficit) equity     (39,746 )          
   
 
 
Total capitalization   $ 7,565   $     $  
   
 
 

18



DILUTION

        Our pro forma net tangible book value as of March 31, 2004, was $            million, or $    per share of common stock, after giving effect to the automatic conversion of all outstanding shares of convertible participating preferred stock into shares of common stock upon the completion of this offering. Pro forma net tangible book value per share represents the amount of our total tangible assets less total liabilities, divided by the pro forma number of shares of our outstanding common stock. After giving effect to our sale of common stock in this offering at an assumed initial public offering price of $            per share, the midpoint of the range on the cover of this prospectus, our receipt of approximately $    million in estimated net proceeds from this offering, and an estimated repayment of approximately $2.9 million of outstanding indebtedness and payment of $5.25 million to redeem warrants to purchase 1,000,000 shares of our common stock, our pro forma net tangible book value as of March 31, 2004 would have been $            million, or $    per share, representing an immediate increase in the pro forma net tangible book value of $            to existing stockholders and an immediate dilution of $            per share to new investors purchasing our common stock in this offering. The following table summarizes this per share dilution:

Assumed initial public offering price per share         $  
Pro forma net tangible book value per share as of March 31, 2004   $        
Increase in pro forma net tangible book value per share attributable to new investors            
   
     
Pro forma net tangible book value per share after this offering            
         
Dilution per share to new investors         $  
         

        The following table summarizes, on the pro forma basis described above as of March 31, 2004, the difference between the number of shares of common stock purchased from us, the total consideration paid to us, and the average price per share paid by existing stockholders and new investors at an assumed initial public offering price of $            per share, the midpoint of the range on the cover of this prospectus, before deducting estimated underwriting discounts and commissions and estimated offering expenses payable by us.

 
  Shares Purchased
  Total Consideration
   
 
  Average Price
Per Share

 
  Number
  Percentage
  Amount
  Percentage
Existing stockholders         % $       % $  
New investors                        
   
 
 
 
 
  Total       100 % $     100 % $  

        The tables and calculations above assume no exercise by the underwriters of their over-allotment option and no exercise of stock options outstanding on March 31, 2004. As of March 31, 2004, there were 15,848,830 shares of common stock outstanding (assuming the conversion of 7,619,048 shares of convertible participating preferred stock), which excludes:

    3,405,443 shares of common stock issuable upon exercise of outstanding stock options as of March 31, 2004 at a weighted average exercise price of $10.63 per share; and

    84,452 shares of common stock issuable upon exercise of outstanding mandatorily redeemable warrants as of March 31, 2004 at a weighted average exercise price of $0.01 per share.

        To the extent any of these options and warrants are exercised, there will be further dilution to new investors. If all of these outstanding options and warrants had been exercised as of March 31, 2004, our pro forma net tangible book value per share after this offering would be $            and total dilution per share to new investors would be $                        per share.

19



SELECTED HISTORICAL CONSOLIDATED FINANCIAL INFORMATION AND OTHER DATA

        The following table sets forth our selected historical consolidated financial information and other data for the years ended December 31, 1999, 2000, 2001, 2002 and 2003 and for the three months ended March 31, 2003 and 2004, which are derived from our consolidated financial statements included elsewhere in this prospectus. We have prepared the unaudited information for the three months ended March 31, 2003 and 2004, on the same basis as the annual consolidated financial statements and have included all adjustments, consisting only of normal recurring adjustments, that we consider necessary for a fair presentation of our financial position at those dates and our results of operations for the periods ended.

        The information in the following table should be read together with "Capitalization," "Management's Discussion and Analysis of Financial Condition and Results of Operations" and our consolidated financial statements and the related notes included elsewhere in this prospectus. The figures in the table below reflect rounding adjustments.

 
  Year Ended December 31,
  Three Months Ended
March 31,

 
 
  1999
  2000
  2001
  2002
  2003
  2003
  2004
 
 
  (in thousands, except share and per share data)

   
   
 
 
   
   
  (Restated*)

  (Restated*)

  (Restated*)

   
   
 
Statement of Operations Data:                                            
Revenue:                                            
  Gross processing revenue   $ 112,021   $ 108,512   $ 180,426   $ 268,242   $ 366,113   $ 73,920   $ 108,797  
  Other revenue, net         12,255     9,100     11,751     11,339     2,907     3,088  
   
 
 
 
 
 
 
 
  Total net revenue     112,021     120,767     189,526     279,993     377,452     76,827     111,885  

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Interchange     95,879     81,472     130,788     195,294     265,233     53,657     78,532  
  Dues and assessments             6,883     10,140     14,000     2,723     4,351  
  Other cost of services         20,580     38,323     38,805     47,008     10,151     14,261  
  Selling and administrative     28,403     29,444     16,074     20,786     25,751     5,566     7,233  
  Depreciation and amortization     3,140     4,548     7,125     8,859     12,351     2,772     3,301  
  Accrued commission and buyout liability expense             25,594     13,803     11,497     2,227     3,604  
   
 
 
 
 
 
 
 
    Total expenses     127,422     136,044     224,787     287,687     375,840     77,096     111,282  
   
 
 
 
 
 
 
 

(Loss) income from operations

 

 

(15,401

)

 

(15,277

)

 

(35,261

)

 

(7,694

)

 

1,612

 

 

(269

)

 

603

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Interest expense, net     (702 )   (443 )   (1,771 )   (659 )   (674 )   (138 )   (176 )
  Gain on sale of merchant contracts     1,792     20,849     9,723     500              
  Other, net     692     64     (861 )   52     (740 )   39     833  
   
 
 
 
 
 
 
 
    Total other income (expense)     1,782     20,470     7,091     (107 )   (1,414 )   (99 )   657  
   
 
 
 
 
 
 
 
(Loss) income before income taxes     (13,619 )   5,193     (28,170 )   (7,801 )   198     (368 )   1,260  
Loss of unconsolidated entity     766                          
Provision for (benefit from) income taxes     1         17     51     (19,046 )   28     698  
   
 
 
 
 
 
 
 
  Net (loss) income     (14,386 )   5,193     (28,187 )   (7,852 )   19,244     (396 )   562  
  Fair value adjustment for warrants with mandatory redemption provisions                     1,507          
  Accretion of Series A Senior Convertible Participating Preferred Stock             1,390     6,509              
   
 
 
 
 
 
 
 
Net (loss) income attributable to common stock   $ (14,386 ) $ 5,193   $ (29,577 ) $ (14,361 ) $ 17,737   $ (396 ) $ 562  
   
 
 
 
 
 
 
 

*
As discussed in Note 22 of the accompanying consolidated financial statements, 2001, 2002 and 2003 have been restated.

20


 
  Year Ended December 31,
  Three Months Ended
March 31,

 
  1999
  2000
  2001
  2002
  2003
  2003
  2004
 
  (in thousands, except share and per share data)

   
   
 
   
   
  (Restated*)

  (Restated*)

  (Restated*)

   
   
Earnings (loss) per share:                                          
  Basic   $ (1.69 ) $ 0.61   $ (2.95 ) $ (0.93 ) $ 1.14   $ (0.03 ) $ 0.04
  Diluted   $ (1.69 ) $ 0.58   $ (2.95 ) $ (0.93 ) $ 1.00   $ (0.03 ) $ 0.03
Weighted average number of shares outstanding:                                          
  Basic     8,500,000     8,500,000     10,039,079     15,440,226     15,584,861     15,495,235     15,766,971
  Diluted     8,500,000     9,015,458     10,039,079     15,440,226     17,735,075     15,495,235     19,039,765
Other:                                          
Number of active merchants (at period end)     30     38     46     53     67     55     72
Processing volume   $ 4,732,620   $ 8,954,931   $ 12,084,441   $ 14,391,628   $ 17,914,893   $ 3,632,669   $ 5,125,939
 
  December 31,
  March 31,
 
 
  1999
  2000
  2001
  2002
  2003
  2004
 
 
   
   
  (Restated*)

  (Restated*)

  (Restated*)

   
 
Balance Sheet Data:                                      
Cash and cash equivalents   $ 475   $ 2,304   $ 13,047   $ 8,073   $ 13,004   $ 15,077  
Receivables     16,684     24,488     27,406     33,435     44,934     49,162  
Total assets     34,234     41,427     56,365     63,906     103,679     112,787  
Accounts payable     16,608     23,979     34,842     41,031     52,146     57,248  
Total liabilities     45,294     53,863     65,882     80,507     101,553     109,133  
Preferred stock             36,892     43,401     43,401     43,401  
Total stockholders' deficit     (11,060 )   (12,436 )   (46,409 )   (60,002 )   (41,276 )   (39,746 )

        The Statement of Operations Data for the years ended December 31, 1999 and 2000 are presented as reflected in the audited financial statements for those years. However, this presentation is not consistent with the presentation in the years ended December 31, 2001, 2002 and 2003. Cost of services for the years ended December 31, 2001, 2002 and 2003 reflect a more detailed breakout than 1999 and 2000, and thereafter includes an expense for accrued commission and buyout liability. In addition, 1999 and 2000 include our service center costs in selling and administrative expenses, whereas in the years ended December 31, 2001, 2002 and 2003 the service center costs directly related to revenue generation are included in other cost of services.

*
As discussed in Note 22 of the accompanying consolidated financial statements, 2001, 2002 and 2003 have been restated.

21



MANAGEMENT'S DISCUSSION AND ANALYSIS OF
FINANCIAL CONDITION AND RESULTS OF OPERATIONS

        The following discussion and analysis of our financial condition and results of operations should be read in conjunction with "Selected Historical Consolidated Financial Information and Other Data" and our consolidated financial statements and the related notes included elsewhere in this prospectus.

        As discussed in Note 22 to the Consolidated Financial Statements, our previously audited financial statements for the years ended December 31, 2001, 2002 and 2003 have been restated. The accompanying management's discussion and analysis of financial condition and results of operations gives effect to that restatement.

Overview

        We are a leading provider of bank card-based payment processing services to merchants in the United States. We facilitate the exchange of information and funds between merchants and cardholders' financial institutions, providing end-to-end electronic payment processing services, including merchant set-up and training, transaction authorization and electronic draft capture, clearing and settlement, merchant accounting, merchant assistance and support and risk management. As of May 31, 2004, we provided our payment processing services to approximately 77,000 active merchants located across the United States, and in 2003 we processed approximately 340 million transactions. We also provide additional services to our merchants, such as gift and loyalty programs, paper check authorization and payroll processing, and we sell and rent POS devices and supplies.

        Our revenue is recurring in nature, as we typically enter into multi-year service contracts that require minimum volume commitments from our merchants to qualify for the agreed-upon pricing. Most of our gross revenue is payment processing fees, which are a combination of a fee equal to a percentage of the dollar amount of each Visa or MasterCard transaction we process plus a flat fee per transaction. We make mandatory payments of interchange fees to card-issuing banks and dues and assessment fees to Visa and MasterCard. Our business volume, and consequently gross processing revenue, is largely driven by the cumulative growth in the number of merchants with whom we have processing contracts. This in turn is the result of the number of merchants that we install during a period, offset by the number of merchants who cease processing with us during that period. We also generally benefit from consumers' increasing use of bank cards in place of cash and checks.

        Since our inception in 1997, our success at signing new merchants has generally led to significant annual gross processing revenue increases. However, our limited capital resources and our desire to buy out the equity of our former 50% owner led us to sell approximately two-thirds of our merchant contracts in late 1999 and early 2000. In October 2001, we raised $40 million from Greenhill Capital Partners, L.P. and its affiliated investment funds and LLR Equity Partners, L.P. and its affiliated investment fund in exchange for a significant minority interest in our company. These additional financial resources allowed us to first stabilize and then begin rapid growth of our sales force; a process that was accelerated in late 2002 by a restructuring of our sales management structure. The result has been a significant increase in the number of new Relationship Managers and new merchants installed, with the number of new merchants growing by approximately 42% from 19,687 in 2002 to 27,911 in 2003. This trend has accelerated in the first quarter of 2004, with 8,676 newly installed merchants, compared with 5,601 in the first quarter of 2003. In order to continue to increase our gross processing revenue, we intend to increase both the size and productivity of our sales force. As a result of our commission-only compensation system for our sales force, we are able to increase the size of our sales force with minimal upfront costs. During 2003 and the first quarter of 2004, we have also experienced an improvement in our same store sales statistics, which represent the change in processing volume for all merchants that were processing with us in the same month a year earlier. Same store sales in 2003 grew 5.0% on average for the full year, but improved 7.1% on average in the second half of the year,

22



and 8.6% on average in the first quarter of 2004. This improvement resulted from the combination of the increasing use by consumers of bank cards for the purchase of goods and services at the point of sale, and sales growth experienced by our retained merchants, some of which was likely the result of an improving economy.

Critical Accounting Policies

        The discussion and analysis of our financial condition and results of operations are based on our financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States. The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expenses. Our significant accounting policies are more fully described in note 2 to our consolidated financial statements included elsewhere in this prospectus. The critical accounting policies described here are those that are most important to the depiction of our financial condition and results of operations, including those whose application requires management's most subjective judgment in making estimates about the effect of matters that are inherently uncertain.

Revenue

        Nearly 75% of our reported gross processing revenue is paid by us as interchange fees to the card issuing banks. Certain of our competitors report their revenue net of interchange fees. We do not offset gross processing revenue and interchange fees because our business practice is to arrange for our banks to advance the interchange fees to most of our merchants when settling their transactions, and then to collect our full discount fees on the first business day of the next month. We believe this policy aids in new business generation, as our merchants benefit from bookkeeping simplicity. However, it results in our carrying a large receivable from our merchants at each period-end, and a corresponding but smaller payable to the banks, both of which are settled on the first business day after the period-end. As we are at risk for the receivables, we record the associated revenues on a gross processing revenue basis in our income statements.

Capitalized Signing Bonuses

        Capitalized signing bonuses consist of up-front payments made to sales employees for the establishment of new merchant relationships. The capitalized signing bonuses are amortized using a method which approximates a proportional revenue approach over the initial three-year term of the merchant contract.

        The up-front payment is based on the estimated gross margin for the first year of the merchant contract. The signing bonus, amount capitalized, and related amortization are adjusted at the end of the first year to reflect the actual gross margin generated by the merchant contract during that year.

        Management evaluates the capitalized signing bonuses for impairment at each balance sheet date by comparing, on a pooled basis by vintage month of origination, the expected future net cash flows from underlying merchant relationships to the carrying amount of the capitalized signing bonus. If the estimated future net cash flows are lower than the recorded carrying amount, indicating an impairment of the value of the capitalized signing bonuses, the impairment loss will be charged to operations.

23



Accrued Commission and Buyout Liability

        Two changes in our agreements with our Relationship Managers and sales managers in 2001 resulted in the creation of accrued commission and buyout liability, and associated expenses. These changes included:

1.
5% of the residual commissions we owed to our Relationship Managers and sales managers was deemed to be a servicing fee, and our Relationship Managers and sales managers had no obligation to perform services for the remainder of their residual commissions (referred to as the "owned" portion of such commissions) for so long as the merchant continued processing with us; and

2.
Our vested Relationship Managers and sales managers had the contractual right to sell their portfolio equity to us at a fixed multiple of their owned commissions. In addition, we retained the right to buy them out at the same multiple at any time.

        As the Relationship Managers and sales managers were not required to perform any additional services to earn the owned portion of the residual commissions, and had the right to require us to purchase their portfolio equity, we recorded a liability for all expected future owned commissions and buyouts at each presented balance sheet date where these contractual provisions were in place. As we have built our portfolio of merchant contracts, we have incurred accrued expenses to build this liability.

        The accrued liability and associated expense is based on the merchants we have under contract at the balance sheet date, and the gross margin (calculated by deducting interchange fees, dues and assessments and all costs incurred in underwriting, processing and reviewing an account from gross processing revenue) we expect to generate from those accounts. The present value of the expected commissions is then calculated using a number of assumptions, including:

    the owned commission rate;

    the expected attrition of our merchant base (we assumed 10% volume attrition, which is modestly lower than the 10.3% and 11.4% rates we experienced in 2002 and 2003, respectively);

    the timing of the buyout of the account (we assumed buyouts at 20% of the prior year's balance, which represent dollar amounts that are consistent with the rate at which we made purchases in 2001 through 2003 and with our expected cash position);

    the vesting rate for unvested Relationship Managers and sales managers (we assumed 31% of unvested Relationship Managers and sales managers will vest, consistent with the median outcome in our history);

    the measurement period used (we assumed a 10-year measurement horizon, which is three years longer than our corporate history. Additional amounts beyond that point have minimal impact on the estimate, given attrition, the buyouts and the discounting); and

    the discount rate (we assumed a discount rate of 7% in 2001 and 6% in 2002 and 2003, which is the approximate level of double-A rated corporate long-term bonds in those periods).

        We believe that the attrition rate, the buyout timing and the measurement period are the critical assumptions, given that discount rates have been stable at relatively low levels in recent years.

        During the second quarter of 2004, we amended our agreements with our Relationship Managers and sales managers, which is intended to extinguish a significant portion of the accrued commission and buyout liability.

24



Chargebacks, Reject Losses and Merchant Deposits

        Disputes between a cardholder and a merchant periodically arise as a result of, among other things, the cardholder's dissatisfaction with merchandise quality or merchant services. Such disputes may not be resolved in the merchant's favor. In these cases, the transaction is "charged back" to the merchant, which means the purchase price is refunded to the customer by the card-issuing bank and charged to the merchant. If the merchant is unable to fund the refund, we must do so. If the Relationship Manager who installed the merchant is still employed by us, that Relationship Manager bears a portion of this loss through a reduction in our payment of residual commissions or signing bonuses to such Relationship Manager. We also bear the risk of reject losses arising from the fact that we collect our fees from our merchants on the first day after the monthly billing period. If the merchant has gone out of business during such period, we may be unable to collect such fees. We maintain cash deposits or require the pledge of a letter of credit from certain merchants in order to offset potential contingent liabilities such as chargebacks and reject losses that are the responsibilities of such merchants. Most chargeback and reject losses are charged to other cost of services as they are incurred. However, we also maintain a loss reserve against major fraud losses, which are both less predictable and involve larger amounts. The loss reserve was established using historical major fraud loss rates, applied to expected processing volume. At March 31, 2004, our reserve for major fraud losses on merchant accounts totaled $558,225. Aggregate merchant losses, including losses charged to operations and the loss reserve, were $1.3 million, $561,928 and $605,256 for the years ending December 31, 2001, 2002 and 2003, respectively, and $310,969 for the three months ended March 31, 2004.

Income Taxes

        We account for income taxes pursuant to the provisions of Statement of Financial Accounting Standards No. 109, Accounting for Income Taxes. Under this method, deferred tax assets and liabilities are recorded to reflect the future tax consequences attributable to the effects of differences between the carrying amounts of existing assets and liabilities for financial reporting and for income tax purposes. Judgments are required in determining the amount and probability of future taxable income, which in turn is critical to a determination of whether a valuation reserve against the deferred tax asset or liability is appropriate.

Components of Revenue and Expenses

Revenue

        Our revenues fall into two categories, gross processing revenue and other revenue, net. Our gross processing revenue primarily consists of discount, per-transaction and periodic (primarily monthly) fees from the processing of bank card transactions, primarily Visa and MasterCard transactions, for merchants. These fees are negotiated by our Relationship Managers with each merchant. Gross processing revenue also includes fees charged by Heartland Payroll Company for payroll processing services. Gross processing revenue is recorded as services are performed.

        Other revenue, net includes customer service fees, fees for processing chargebacks, fees we earn for servicing merchant contracts which we have sold to third parties, fees for the sale, rental, leasing and deployment of bank card terminals, termination fees on terminated contracts, and other miscellaneous revenue. These amounts are shown net of their associated direct costs, if any, and are recorded at the time the service is performed. Most of these other fees and revenue items will tend to grow with our merchant growth. However, as the merchant contract portfolios we sold to third parties attrite over time as merchants in these portfolios go out of business or stop processing with us, our servicing income from these portfolios declines.

25


Expenses

        Our most significant expense is interchange fees, which are set by the Visa and MasterCard card associations, and are paid to the card issuing banks. Interchange fees are calculated as a percentage of the dollar volume processed plus a per transaction fee. We also pay Visa and MasterCard association dues and assessments, which are calculated as a percentage of the dollar volume processed, and are included in other cost of services. Interchange fees and dues and assessments are recognized at the time transactions are processed. It is our policy to pass along to our merchants any changes in interchange fees and card association dues and assessments. Consequently, after Visa and MasterCard decreased their debit interchange rates in August 2003, both our discount and our interchange fees as a percentage of processing volume decreased by approximately 0.1%, with both income and expense decreasing by approximately the same amount. Our income from operations was therefore not affected by the reduction in debit interchange fee rates. Since the card associations have recently implemented significant increases in those rates, our gross processing revenue will increase, but all the benefit will be paid to the card issuing banks and our income from operations will not be affected.

        Other cost of services are primarily comprised of:

    residual commission payments to our Relationship Managers, sales managers and trade associations, agent banks and VARs, which are a percentage of the gross margin we generated from our merchant contracts during the accounting period;

    processing costs, which are either paid to third parties, or represent the cost of our own authorization/capture system. During 2003, third party costs represented about 86% of our processing costs, with internal costs representing the remainder. Approximately 61% of our third-party processing costs were paid to Vital; and

    miscellaneous items, including telecommunications costs, personnel costs, occupancy costs, losses due to merchant defaults, bank sponsorship costs and other direct merchant servicing expenses.

        Selling and administrative expenses include salaries and wages and other administrative expenses. The two most significant elements in these expenses are our information technology infrastructure costs and our marketing expenses.

        Depreciation and amortization expenses are primarily recognized on a straight-line basis over the estimated useful life of the asset and includes the amortization of capitalized signing bonuses. We have also made significant capital expenditures for computer hardware and software and such costs are generally depreciated over three years.

        The accrued commission and buyout liability expense represents the change in the present value of the owned portion of expected commissions and buyout costs for all merchants that are processing with us at the period-end date.

        Other income (expense) consists of the interest cost (net of interest income) on our borrowings, the gains or losses on the disposal of returned POS terminals and other non-recurring income or expense items.

26


Results of Operations

Three Months Ended March 31, 2003 and 2004

        The following table shows certain financial data as a percentage of revenue for the periods indicated (in thousands of dollars):

 
  Three
Months
Ended
March 31, 2003

   
  Three
Months
Ended
March 31, 2004

   
  Change
 
 
  % of
Total Net
Revenue

  % of
Total Net
Revenue

 
 
  Amount
  %
 
Revenue:                                
  Gross processing revenue   $ 73,920   96.2 % $ 108,797   97.2 % $ 34,877   47.2 %
  Other revenue, net     2,907   3.8 %   3,088   2.8 %   181   6.2 %
   
     
     
     
    Total net revenue     76,827   100.0 %   111,885   100.0 % $ 35,058   45.6 %
Expenses:                                
  Interchange     53,657   69.8 %   78,532   70.2 %   24,875   46.4 %
  Dues and assessments     2,723   3.5 %   4,351   3.9 %   1,628   59.8 %
  Other cost of services     10,151   13.2 %   14,261   12.7 %   4,110   40.5 %
  Selling and administrative     5,566   7.2 %   7,233   6.5 %   1,667   30.0 %
  Depreciation and amortization     2,772   3.6 %   3,301   3.0 %   529   19.1 %
  Accrued commission and buyout liability expense     2,227   2.9 %   3,604   3.2 %   1,377   61.8 %
   
     
     
     
    Total expenses     77,096   100.4 %   111,282   99.5 %   34,186   44.3 %
   
     
               

(Loss) income from operations

 

 

(269

)

NM

 

 

603

 

0.5

%

 

872

 

NM

 
Other income (expense):                                
  Interest expense, net     (138 ) NM     (176 ) NM     (38 ) 27.5 %
  Other, net     39   0.1 %   833   0.7 %   794   2,035.9 %
   
     
     
     
    Total other income (expense)     (99 ) NM     657   0.6 %   756   NM  
   
     
     
     
(Loss) income before income taxes     (368 ) NM     1,260   1.1 %   1,628   NM  
  Provision for income taxes     28   0.0 %   698   0.6 %   670   2,392.9 %
   
     
     
     
Net (loss) income   $ (396 ) NM   $ 562   0.5 % $ 958   NM  
   
     
     
     

NM means not meaningful.

        Revenue.    Total net revenue increased 45.6% from $76.8 million for the three months ended March 31, 2003 to $111.9 million for the three months ended March 31, 2004, primarily as a result of a 47.2% increase in our gross processing revenue from $73.9 million for the three months ended March 31, 2003 to $108.8 million for the three months ended March 31, 2004. Gross processing revenue increased due to a 51.6% increase in the dollar volume of transactions we processed under contracts we owned, to $4.7 billion for the three months ended March 31, 2004 from $3.1 billion for the three months ended March 31, 2003. These gross processing revenue and dollar volume increases were primarily attributable to a net increase in merchant accounts, with the number of owned active merchant accounts growing by 36.1% from 50,214 as of March 31, 2003 to 68,331 as of March 31, 2004. The increase in new merchant accounts during this period was primarily the result of the rapid growth in our sales force. The sales force grew by 54.4% from 498 at March 31, 2003 to 769 at March 31, 2004. Gross processing revenue also includes payroll processing fees, which increased by 41.8% from $738,181 for the three months ended March 31, 2003 to $1.0 million for the three months ended March 31, 2004.

        Total net revenue also includes other revenue, net which increased by 6.2% from $2.9 million for the three months ended March 31, 2003 to $3.1 million for the three months ended March 31, 2004.

27



The increase was primarily due to increases in American Express and Discover Card annual fees offset by decreases in chargeback and equipment fees.

        Expenses.    Expenses increased 44.3% from $77.1 million for the three months ended March 31, 2003 to $111.3 million for the three months ended March 31, 2004 due primarily to an increase in interchange fees, which resulted from higher processing volume. Expenses represented 100.4% of total net revenue for the three months ended March 31, 2003 and 99.5% of total net revenue for the three months ended March 31, 2004. Interchange fees represented 72.6% of gross processing revenue for the three months ended March 31, 2003 and 72.2% of gross processing revenue for the three months ended March 31, 2004. The incremental improvement in the ratio of interchange fees to gross processing revenue is the result of slightly better pricing in our owned portfolio. Dues and assessments as a percentage of gross processing revenue grew from 3.7% to 4.0% for the three months ended March 31, 2003 and 2004, respectively, due to an increase in Visa's dues and assessments. Other cost of services increased by $4.1 million, or 40.5%, and as a percentage of gross processing revenue declined from 13.7% for the three months ended March 31, 2003 to 13.1% for the three months ended March 31, 2004. The increase in other cost of services was due primarily to costs associated with increased processing volume, the addition of 46 sales and technical support personnel in the service center, and a $1.5 million increase in residual commission payments to our Relationship Managers and sales management related to their portion of the growth in our gross margin. Since our sales organization is 100% commission-based, increases in processing income directly impact commissions in cost of services. Other cost of services as a percentage of gross processing revenue decreased primarily due to improving merchant pricing, leveraging the lower costs, as compared to third party processors, of our internally developed front-end processing system, HPS Exchange, and growth in our service center staff that was slower than our revenue growth. Over 59% of new merchants each month were installed on HPS Exchange during the three months ended March 31, 2004, and we have completed some conversions from other front-end processors, so that HPS Exchange represented approximately 37% of our total volume for the three months ended March 31, 2004, up significantly from 18% for the three months ended March 31, 2003. We expect the increasing share of HPS Exchange in our total merchant base to continue in the future. Included in other cost of services was $200,641 of payroll processing costs for the three months ended March 31, 2003, which increased 76.0% to $353,151 for the three months ended March 31, 2004.

        Selling and administrative expenses increased 29.9% from $5.6 million for the three months ended March 31, 2003 to $7.2 million for the three months ended March 31, 2004. The increase was primarily due to added costs necessary to continue building our corporate and marketing infrastructure to meet our sales initiatives. Selling and administrative expenses as a percentage of total net revenue declined from 7.2% for the three months ended March 31, 2003 to 6.5% for the three months ended March 31, 2004, as revenue growth outpaced the increase in expenses. The payroll operation's selling and administrative expenses increased by 6.9% from $425,264 for the three months ended March 31, 2003 to $454,462 for the three months ended March 31, 2004.

        Depreciation and amortization expenses increased 19.1% from $2.8 million for the three months ended March 31, 2003 to $3.3 million for the three months ended March 31, 2004. The increase was primarily due to amortization of signing bonuses. The increase in signing bonuses and the subsequent amortization increase for the three months ended March 31, 2004 are the result of the continued growth in new merchant accounts. The depreciation expense increased primarily from the purchase of information technology equipment to support the network and the development of HPS Exchange. Additionally, we capitalized salaries and fringe benefits and other expenses incurred by employees that worked on internally developed software projects. Amortization does not begin on the internally developed software until the project is complete and placed in service, at which time we begin to amortize the asset over three years. The capitalized amounts increased from $158,324 for the three months ended March 31, 2003 to $224,490 for the three months ended March 31, 2004. The total amount of capitalized projects placed in service for the three months ended March 31, 2003 and 2004 was $78,200 and $0, respectively.

28



        The accrued commission and buyout liability expense increased 61.8% from $2.2 million in the three months ended March 31, 2003 to $3.6 million for the three months ended March 31, 2004. The increase occurred because new accounts installed increased 54.9% from 5,601 in the three months ended March 31, 2003 to 8,676 in the three months ended March 31, 2004.

        (Loss) income from operations.    For the reasons described above, (loss) income from operations improved from a loss of $268,557 for the three months ended March 31, 2003 to income of $603,158 for the three months ended March 31, 2004.

        Interest Expense, net.    Interest expense, net increased from $138,403 for the three months ended March 31, 2003 to $175,702 for the three months ended March 31, 2004. Most of our interest expense arises from the fact that our banks advance interchange fees to most of our merchants, and we pay those banks prime rate on those balances. Those balances were higher for the three months ended March 31, 2004 due to increased processing volume.

        Other, net.    Other, net increased from $39,439 for the three months ended March 31, 2003 to $832,968 for the three months ended March 31, 2004. Most of this increase was attributable to a payment we received in connection with a legal settlement.

        Income Tax.    Income taxes for the three months ended March 31, 2004 were $698,001 using an effective tax rate of 40%. No federal income tax provision was made in the three months ended March 31, 2003 as the decision to release the valuation allowance was not made until year-end when management determined that the deferred tax assets were more likely than not to be realized, and the valuation allowance was released at that time.

        Net (loss) income.    As a result of the above factors, net (loss) income increased from a net loss of $395,857 for the three months ended March 31, 2003 to net income of $562,423 for the three months ended March 31, 2004.

Years Ended December 31, 2002 and 2003

        The following table shows certain financial data as a percentage of revenue for the periods indicated (in thousands of dollars):

 
   
   
   
   
  Change
 
 
   
  % of Total
Net
Revenue

   
  % of Total
Net
Revenue

 
 
  2002
  2003
  Amount
  %
 
Revenue:                                
  Gross processing revenue   $ 268,242   95.8 % $ 366,113   97.0 % $ 97,871   36.5 %
  Other revenue, net     11,751   4.2 %   11,339   3.0 %   (412 ) (3.5 )%
   
     
     
     
    Total net revenue     279,993   100.0 %   377,452   100.0 % $ 97,459   34.8 %
Expenses:                                
  Interchange     195,294   69.7 %   265,233   70.3 %   69,939   35.8 %
  Dues and assessments     10,140   3.6 %   14,000   3.7 %   3,860   38.1 %
  Other cost of services     38,805   13.9 %   47,008   12.5 %   8,203   21.1 %
  Selling and administrative     20,786   7.4 %   25,751   6.8 %   4,965   23.9 %
  Depreciation and amortization     8,859   3.2 %   12,351   3.3 %   3,492   39.4 %
  Accrued commission and buyout liability expense     13,803   4.9 %   11,497   3.1 %   (2,306 ) (16.7 )%
   
     
     
     
    Total expenses     287,687   102.7 %   375,840   99.6 %   88,153   30.6 %
   
     
     
     

(Loss) income from operations

 

 

(7,694

)

NM

 

 

1,612

 

0.4

%

 

9,306

 

NM

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Interest expense, net     (659 ) NM     (674 ) NM     (15 ) 2.3 %
  Gain on sale of merchant contracts     500   0.2 %     NM     (500 ) (100.0 )%
  Other, net     52   0.0 %   (740 ) NM     (792 ) NM  
   
     
     
     
    Total other income (expense)     (107 ) NM     (1,414 ) NM     (1,307 ) 1,221.5 %
   
     
     
     
Loss before income taxes     (7,801 ) NM     198   0.1 %   7,999   NM  
  Provisions for (benefit from) income taxes     51   0.0 %   (19,046 ) NM     (19,097 ) NM  
   
     
     
     
Net (loss) income   $ (7,852 ) NM   $ 19,244   5.1 % $ 27,096   NM  
   
     
     
     

NM means not meaningful.

29


        Revenue.    Total net revenue increased 34.8% from $280.0 million in 2002 to $377.5 million in 2003 primarily as a result of a 36.5% increase in our gross processing revenue from $268.2 million in 2002 to $366.1 million in 2003. Gross processing revenue increased due to a 35.3% increase in the dollar volume of transactions we processed under merchant contracts we owned, from $11.6 billion in 2002 to $15.7 billion in 2003. These gross processing revenue and dollar volume increases were primarily attributable to a net increase in merchant accounts, with the number of newly installed merchants growing by 41.8% from 19,687 in 2002 to 27,911 in 2003. The increase in merchant accounts in 2003 was primarily the result of the rapid growth in our sales force. The sales force grew by 60.9% from 417 people at year-end 2002 to 671 people at year-end 2003. Gross processing revenue also includes payroll processing fees, which increased by 44.1% from $1.9 million in 2002 to $2.7 million in 2003.

        Total net revenue also includes other revenue, net, which decreased by 3.5% from $11.8 million in 2002 to $11.3 million in 2003. The decrease was attributable primarily to lower service fees earned from merchant accounts we service for third parties, which fell by 12%, and a decrease in termination fees, due primarily to a reduction in the maximum amount charged for terminating a contract, partially offset by increases in chargeback processing and other service fee income and American Express and Discover card fees.

        Expenses.    Expenses increased 30.6% from $287.7 million in 2002 to $375.8 million in 2003, primarily due to an increase in interchange fees resulting from higher processing volume. Expenses represented 102.7% of total net revenue in 2002 and 99.6% of total net revenue in 2003. Interchange fees represented 72.8% of gross processing revenue in 2002 and 72.4% of gross processing revenue in 2003. The improvement in the ratio of interchange fees to gross processing revenue is the result of slightly better pricing on our owned portfolio. Dues and assessments remained constant at 3.8% of gross processing revenue in 2002 and 2003. Other cost of services increased by $8.2 million, or 21.1%, and as a percentage of gross processing revenue declined from 14.5% in 2002 to 12.8% in 2003. The increase in other cost of services was due primarily to costs associated with new merchant accounts and increased processing volume, the addition of 19 sales support and technical personnel in our service center, and a $2.5 million increase in commission payments to our Relationship Managers and sales management related to the growth in our gross margin. Since our sales force is 100% commission-based, increases in processing income directly impact commissions in cost of services. Other cost of services as a percentage of gross processing revenue decreased primarily due to improving merchant pricing, leveraging the lower costs, as compared to third-party processors, of our internally developed front-end processing system, HPS Exchange, and growth in our service center staff that was slower than our gross processing revenue growth. Over 55% of our new merchants in 2003 were installed on HPS Exchange, and we have completed some conversions from other front-end processors, so that HPS Exchange represented approximately 20% of our total volume in 2003, up significantly from 6% in 2002. Included in other cost of services was $506,775 of payroll processing costs in 2002, which increased by 49.2% to $755,883 in 2003.

        Selling and administrative expenses increased 23.9% from $20.8 million in 2002 to $25.8 million in 2003. The increase was primarily due to added costs necessary to continue building our corporate and marketing infrastructure to support our sales initiatives. Selling and administrative expenses as a percentage of total net revenue declined from 7.4% in 2002 to 6.8% in 2003, as total net revenue growth outpaced the increase in expenses. We only made selective staff additions in 2003, those that were necessary to support the growing merchant portfolio. Also, occupancy expense increased only slightly, representing additional space required in our service center to handle the increased sales volume. The payroll operation's selling and administrative expenses increased by 21.5% from $1.4 million in 2002 to $1.7 million in 2003.

        Depreciation and amortization expenses increased 39.4% from $8.9 million in 2002 to $12.4 million in 2003. Signing bonus payments of $12.3 million in 2003 represented an increase of 51.8% over payments of $8.1 million in 2002, and resulted in an increase in amortization expense. The depreciation

30



expense increased primarily from the purchase of information technology equipment to support the network, the development of HPS Exchange and to upgrade and maintain the telecommunication systems at our service center. Additionally, we capitalized salaries, fringe benefits and other expenses incurred by employees that worked on internally developed software projects. The capitalized amounts increased from $1.6 million in 2002 to $2.4 million in 2003. The total amount of capitalized software development projects placed in service in 2002 and 2003 was $710,562 and $451,696, respectively.

        The accrued commission and buyout liability expense decreased by 16.7%, from $13.8 million in 2002 to $11.5 million in 2003. The decrease occurred because our relatively aggressive commission buyouts in 2002 were recorded as an immediate expense in that period, while in 2003 more of the expense was generated through the growth in the liability due to new merchant account generation.

        Interest expense, net.    Interest expense, net increased slightly from $659,619 in 2002 to $674,192 in 2003. Our balances for bank-advanced interchange fees increased during 2003 in line with our processing volume, but the increase in interest expense was lower than the processing volume increase due to the decline in the prime rate. In addition, we achieved a lower yield on our investments in 2003 compared to 2002.

        Gain on sale of merchant contracts.    Gain on sale of merchant contracts decreased from $500,000 in 2002 to $0 in 2003. The decrease was due to the final portion of deferred gain on the sale of merchant contracts in 1999 being recognized in 2002. There have been no sales of merchant contracts since 2000.

        Other, net.    Other, net in 2002 consisted primarily of a gain on the disposal of returned POS terminals. Other, net decreased to a loss of $739,371 in 2003 from a gain of $51,909 in 2002, primarily due to a loss on the extinguishment of a liability.

        Income tax.    Prior to 2003, we provided deferred tax asset valuation allowances because the historic variability in our profitability made the realization on our operating loss carryforwards questionable. During 2003, we concluded, based on current and forecasted taxable income, that our deferred tax assets are more likely than not to be realized. As a result, we realized a tax benefit of $19 million, since the valuation allowance that had previously been maintained was released during the year. State taxes of $116,466 partially offset this benefit. The income tax provision of $50,863 in 2002 related only to state taxes payable.

        We have determined that a change in ownership pursuant to section 382 of the Internal Revenue Code of 1986, as amended, or the Code, occurred in October 2001. As a result, although we had a deferred tax asset for federal and state net operating losses, the amount that may be applied against taxable income each year is limited. However, we expect that all net operating losses will be utilized in the next two years.

        Net (loss) income.    As a result of the above factors, net (loss) income increased from a net loss of $7.9 million in 2002 to net income of $19.2 million in 2003.

31


Years Ended December 31, 2001 and December 31, 2002

        The following table shows certain financial data as a percentage of revenue for the periods indicated (in thousands of dollars):

 
   
   
   
   
  Change
 
 
   
  % of Total
Net
Revenue

   
  % of Total
Net
Revenue

 
 
  2001
  2002
  Amount
  %
 
Revenue:                                
  Gross processing revenue   $ 180,426   95.2 % $ 268,242   95.8 % $ 87,816   48.7 %
  Other revenue, net     9,100   4.8 % $ 11,751   4.2 % $ 2,651   29.1 %
   
     
     
     
    Total net revenue     189,526   100.0 % $ 279,993   100.0 % $ 90,467   47.7 %
Expenses:                                
  Interchange     130,788   69.0 %   195,294   69.7 %   64,506   49.3 %
  Dues and assessments     6,883   3.6 %   10,140   3.6 %   3,257   47.3 %
  Other cost of services     38,323   20.2 %   38,805   13.9 %   482   1.3 %
  Selling and administrative     16,074   8.5 %   20,786   7.4 %   4,712   29.3 %
  Depreciation and amortization     7,125   3.8 %   8,859   3.2 %   1,734   24.3 %
  Accrued commission and buyout liability expense     25,594   13.5 %   13,803   4.9 %   (11,791 ) (46.1 )%
   
     
     
     
    Total expenses     224,787   118.6 %   287,687   102.7 %   62,900   28.0 %
   
     
     
     
Loss from operations     (35,261 ) NM     (7,694 ) NM     27,567   (78.2 )%

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Interest expense, net     (1,771 ) NM     (659 ) NM     1,112   (62.8 )%
  Gain on sale of merchant contracts     9,723   5.1 %   500   0.2 %   (9,223 ) (94.9 )%
  Other, net     (861 ) NM     52   0.0 %   913   NM  
   
     
     
     
    Total other income (expense)     7,091   3.7 %   (107 ) NM     (7,198 ) NM  
   
     
     
     
Loss before income taxes     (28,170 ) NM     (7,801 ) NM     20,369   (72.3 )%
  Provision for income taxes     17   0.0 %   51   0.0 %   34   200.0 %
   
     
     
     
Net loss   $ (28,187 ) NM   $ (7,852 ) NM   $ 20,335   (72.1 )%
   
     
     
     

NM means not meaningful.

        Revenue.    Total net revenue increased 47.7% from $189.5 million in 2001 to $280.0 million in 2002 as a result of a 48.7% increase in our gross processing revenue from $180.4 million in 2001 to $268.2 million in 2002. The dollar volume of transactions we processed under merchant contracts we owned increased 43.2% from $8.1 billion in 2001 to $11.6 billion in 2002. These gross processing revenue and dollar volume transaction increases were primarily attributable to the addition of merchant accounts. The number of new merchants installed during 2002 was essentially unchanged from 2001, at approximately 19,700, but since most merchants who were installed in prior years were still processing with us, the installation of new merchants in 2002 resulted in increased processing volume and revenue over 2001 levels. Gross processing revenue also includes payroll processing fees, which increased by 58.3% from $1.2 million in 2001 to $1.9 million in 2002.

        The remainder of the increase in total net revenue was attributable to other revenue, net, which increased from $9.1 million in 2001 to $11.8 million in 2002. The increase was attributable to increases in most other income categories, particularly income related to equipment sales, rental and repairs.

32


        Expenses.    Expenses increased 28.0% from $224.8 million in 2001 to $287.7 million in 2002, primarily due to an increase in interchange fees resulting from the net increase in new merchant accounts. Expenses represented 118.6% and 102.7% of total net revenue in 2001 and 2002, respectively. Interchange fees as a percentage of gross processing revenue increased from 72.5% in 2001 to 72.8% in 2002, reflecting a slight deterioration in pricing to our merchants. Dues and assessments remained constant at 3.8% of gross processing revenue in 2001 and 2002. Other cost of services increased 1.3% from $38.3 million in 2001 to $38.8 million in 2002, and as a percentage of gross processing revenue declined from 21.2% in 2001 to 14.5% in 2002. The relatively slow growth in our other cost of services was attributable to the higher volume being processed under a new processing contract with Vital, our primary third-party processor, that established lower pricing tiers due to our substantial growth on its platforms. In addition, we consolidated two processing centers into one during 2001, but were carrying excess costs for much of that year, and so realized most of the cost savings from the consolidation in 2002. Included in other cost of services was $239,008 of payroll processing costs in 2001, which increased by 112.0% to $506,775 in 2002.

        Selling and administrative expenses increased 29.3% from $16.1 million in 2001 to $20.8 million in 2002. The increase was primarily due to additional information technology, personnel and related expenses in 2002, and to increases in expenses related to marketing initiatives. Selling and administrative expenses as a percentage of total net revenue decreased from 8.5% of total net revenue in 2001 to 7.4% of total net revenue in 2002, as our infrastructure did not need to grow in proportion to our processing volume. The payroll operation's selling and administrative expenses increased by 4.4% from $1.4 million in 2001 to $1.4 million in 2002.

        Depreciation and amortization expenses increased 24.3% from $7.1 million in 2001 to $8.9 million in 2002. This increase was the result of the ongoing acquisition of property and equipment, as well as increases in the capitalization of signing bonuses.

        As a result of the change in our sales contract, in 2001 we commenced accrual for the payment of owned commissions, and their ultimate buyout, which resulted in an expense of $25.6 million. This expense declined by 46.1% to $13.8 million in 2002. This decrease occurred because in 2001 we accrued the liability for all merchants then processing with us, while in 2002 the accrual was only for accounts generated in 2002, and benefited from attrition in some pre-2002 accounts.

        Interest expense, net.    Interest expense, net decreased from $1.8 million in 2001 to $659,619 in 2002, because in 2001 we incurred bridge loans of $2 million and $4.8 million, bearing interest at 15% and 13.75%, respectively. The larger loan had warrants attached, creating original issue discount, which was expensed in 2001 as that loan was repaid in 2001. Both loans were repaid in full in October 2001. The remainder of our interest expense resulted from the prime rate we paid our banks on their advances of interchange fees to our merchants.

        Gain on sale of merchant contracts.    The reported gain on the sale of merchant contracts in 2001 relates to the 1999 sale of contracts to National Processing Company. The gain on that sale was deferred and recorded pro rata as merchants were converted to its systems. This resulted in a $9.7 million gain in 2001 and a $500,000 gain in 2002. Certain merchant contracts were not converted, and we continue to service them for a fee on National Processing's behalf.

        Other, net.    Other, net changed from a loss of $861,162 in 2001 to a gain of $51,909 in 2002. This expense in 2001 represents the cost of the bridge loan financings, the cost of settling a dispute with a former merchant, and the write-off of certain assets of our former operations center in St. Louis, Missouri. Other, net in 2002 consisted primarily of gains from the disposal of returned POS terminals.

        Income tax.    Income tax provisions in 2001 and 2002 related only to state taxes paid, as the existing net operating loss reduced taxable income to the point that there was no federal tax liability.

33



        Net (loss) income.    As a result of these factors, net (loss) income improved from a net loss of $28.2 million in 2001 to a net loss of $7.9 million in 2002.

        We maintained a valuation allowance in 2001 and 2002 as we concluded that our deferred tax assets were not more likely than not to be realized.

Liquidity and Capital Resources

        At March 31, 2004, we had cash and cash equivalents totaling $15.1 million, and at December 31, 2002 and 2003, we had cash and cash equivalents totaling $8.1 million and $13.0 million, respectively. Net cash provided by operating activities was $8.9 million in the year ended December 31, 2003 and $3.8 million for the three months ended March 31, 2004. In 2002, 2003 and the three months ended March 31, 2004, our changes in operating assets and liabilities, excluding changes in the accrued commission and buyout liability, essentially offset each other, as our most significant operating asset account, which is gross processing fees receivable, changes in direct proportion with our largest operating liability, our payable to our banks. Payables to our banks arise from their funding of interchange fees to our merchants. Net cash provided by operating activities was, therefore, driven by net income plus non-cash charges for the accrued commission and buyout liability expense, depreciation and amortization and deferred taxes, less the payments to settle the accrued commission and buyout liability and signing bonus payments we made to our sales force. During the year ended December 31, 2002, the $2.2 million in net cash used in operating activities primarily resulted from payments to settle our accrued commission and buyout liability combined with increased cash consumption due to changes in operating assets and liabilities.

        Net cash used in investing activities was $6.2 million for the year ended December 31, 2002, $3.5 million for the year ended December 31, 2003 and $1.4 million for the three months ended March 31, 2004. During each of those periods, most of the cash used in investing activities was used to fund capital expenditures. Total capital expenditures for the year ended December 31, 2003 were $3.7 million, a decrease of $1.1 million from the $4.8 million invested in 2002. Total capital expenditures for the three months ended March 31, 2004 were $1.4 million. In 2002, 2003 and the three months ended March 31, 2004, these expenditures were primarily related to continued building of our technology infrastructure. We expect capital expenditures in 2004 to more than double over 2003 levels, as we increase the processing capacity of HPS Exchange and make significant investments in software development and hardware related to the back-end processing system we are developing. In addition, beginning in 2002 we started investing a portion of the cash balances held at our subsidiary, Heartland Payroll Company, in securities that are classified on our balance sheet as investments.

        Net cash provided by financing activities was $3.4 million for the year ended December 31, 2002. Net cash used in financing activities was $502,695 for the year ended December 31, 2003 and $340,248 for the three months ended March 31, 2004. In 2002, we issued $3.6 million of debt to fund buyouts of future residual commissions and the purchase of $200,745 of our common stock. In 2003, we repaid $1.0 million of our debt. On January 8, 2004, a warrant holder elected to cause us to redeem half of its holdings, or 84,453 shares, at the deemed fair market value of $12.50 per share. The exercise price of the warrants was $.01 per warrant and net consideration paid by us was $1.1 million. In the three months ended March 31, 2004, several employees exercised their employee stock options in the amount of $964,570. In addition, we made principal payments on debt borrowings in the amounts of $104,707 and $250,000 in the three months ended March 31, 2003 and 2004, respectively.

        On August 28, 2002, we signed a loan and security agreement with KeyBank National Association for two loan instruments, which was amended on November 6, 2003 and June 23, 2004. The first instrument is a revolver advance facility, which is to be used solely to fund the buyouts of future residual commissions from former Relationship Managers or ISOs. We may draw down on the revolver up to an aggregate unpaid principal amount of $3.5 million. As of March 31, 2004, $2.1 million was

34



outstanding under the revolver. The entire principal balance plus all accrued interest and fees are due on May 31, 2005 or on demand if we are in default. The second instrument is a purpose and ability line of credit totaling $3.0 million, which is payable on demand. As of March 31, 2004, we had $784,165 of outstanding indebtedness under this line of credit. Borrowings under the two lines of credit bear interest at the prime rate, which was 4.0% at March 31, 2004 and are secured by a lien on our assets and contain customary covenants and events of default.

        We believe that our net proceeds from this offering, together with our current cash and investment balances, cash generated from operations and existing lines of credit will provide sufficient liquidity to meet our anticipated needs for capital for at least the next 12 months.

Commitments

        The Visa and MasterCard associations generally allow chargebacks up to four months after the later of the date the transaction is processed or the delivery of the product or service to the cardholder. As the majority of our transactions involve the delivery of the product or service at the time of the transaction, a good estimate of our exposure to chargebacks is the last four months' processing volume on our owned portfolio, which was $3.0 billion, $4.2 billion, $5.9 billion and $6.4 billion for the four months ended December 31, 2001, December 31, 2002, December 31, 2003 and March 31, 2004, respectively. However, for the four months ended December 31, 2001, December 31, 2002, December 31, 2003 and March 31, 2004, we were presented with $4.8 million, $4.5 million, $5.4 million and $5.6 million, respectively, in chargebacks by issuing banks. In the years ended December 31, 2001, 2002 and 2003, and the quarter ended March 31, 2004, we incurred merchant credit losses of $1,288,001, $561,928, $605,256 and $310,969, respectively, on total owned dollar volume processed of $8.1 billion, $11.6 billion, $15.7 billion and $4.7 billion, respectively. These credit losses are included in "cost of services" in our consolidated statements of operations.

        The following tables and discussion reflect our significant contractual obligations as of December 31, 2003:

 
  Cash Payments Due By Period as of December 31, 2003
 
  Total
  Less than
One Year

  1-3 Years
  4-5 Years
  After 5 Years
 
  (In thousands)

Contractual Obligations:                              
Processing providers      $20,616     $8,201     $9,660   $ 2,485   $ 270
Telecommunications providers     4,591     1,658     2,820     113    
Office and equipment leases     4,224     936     1,801     1,338     149
Revolver advance     2,069         2,069        
Line of credit     784     784            
   
 
 
 
 
    $ 32,284   $ 11,579   $ 16,350   $ 3,936   $ 419
   
 
 
 
 

        There have been no significant changes in contractual obligations since December 31, 2003.

Qualitative and Quantitative Disclosure About Market Risk

        Our primary market risk exposure is to changes in interest rates. During each month, KeyBank advances interchange fees to most of our merchants so that during the month we build up a significant payable to KeyBank, bearing interest at the prime rate. This advance is repaid on the first business day of the following month out of fee collections from our merchants. During the quarter ended March 31, 2004 the average daily balance of that loan was approximately $16.8 million and was directly related to our processing volume. We also had outstanding $2.9 million in other loans at March 31, 2004, which

35



also bear interest at the prime rate. A hypothetical 100 basis point change in short-term interest rates would result in a change of approximately $200,000 in annual pre-tax income.

        While the bulk of our cash and cash-equivalents are held in checking accounts or money market funds, we do hold certain fixed-income investments with maturities of up to 2 years. At March 31, 2004, a hypothetical 100 basis point increase in short-term interest rates would result in an increase of approximately $74,000 in annual pre-tax income from money market fund holdings, but a decrease in the value of fixed-rate investments of approximately $11,000. A hypothetical 100 basis point decrease in short-term interest rates would result in a decrease of approximately $74,000 in annual pre-tax income from money market funds, but an increase in the value of fixed-rate instruments of approximately $11,000.

        We do not hold or engage in the trading of derivative financial, commodity or foreign exchange instruments. All of our business is conducted in U.S. dollars.

New Accounting Standards

        In November 2002, the Financial Accounting Standards Board, or the FASB, issued Interpretation No. 45. Guarantor's Accounting and Disclosure Requirement for Guarantees, Including Indirect Guarantees of Indebtedness of Others, or FIN 45. FIN 45 provides clarification that a guarantor is required to recognize, at the inception of a guarantee, a liability for the fair value of the obligations it has undertaken in issuing the guarantee, including its ongoing obligation to stand ready to perform over the term of the guarantee in the event that the specified triggering events or conditions occur. The initial recognition and measurement provisions of FIN 45 apply on a prospective basis to guarantees issued or modified after December 31, 2002. The disclosures are effective for financial statements of interim or annual periods ended after December 15, 2002. The adoption of FIN 45 did not have any impact on our consolidated financial position or the results of our operations.

        In January 2003, the FASB issued Interpretation No. 46 Consolidation of Variable Interests—an Interpretation of ARB No. 51, or FIN 46. FIN 46 explains how to identify variable interest entities, or VIEs, and how we should assess its interest in those identified entities to determine whether to consolidate the entity. FIN 46 requires existing unconsolidated VIEs to be consolidated by their primary beneficiary if the entities do not effectively disperse risks among parties involved. FIN 46 is effective for newly-created VIEs beginning February 1, 2003 and for existing VIEs in the first fiscal year or interim period beginning after June 15, 2003. In December 2003, the FASB issued a revised Interpretation No. 46, Consolidation of Variable Interest Entities, or FIN 46R. FIN 46R addresses consolidation by business enterprises of VIEs and significantly changes the application of consolidation policies to VIEs, and thus improves comparibility between enterprises engaged in similar activities when those activities are conducted through VIEs. We do not hold any VIEs. Management has assessed that FIN 46 will not have any impact on our consolidated financial position, the results of our operations or disclosures.

        In April 2003, the FASB issued Statement No. 149, Amendment of Statement 133 on Derivative Instruments and Hedging Activities, or FAS 149. FAS 149 amends and clarifies financial accounting and reporting for derivative instruments, including certain derivative instruments embedded in other contracts (collectively referred to as derivatives) and for hedging activities under FASB Statement No. 133, Accounting for Derivative Instruments and Hedging Activities. FAS 149 is effective for contracts entered into or modified after June 30, 2003 and for hedging relationships designated after June 30, 2003. The adoption of FAS 149 did not affect our consolidated financial statements.

        In May 2003, the FASB issued Statement No. 150, Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity, or FAS 150. FAS 150 establishes standards for how an issuer classifies and measures in its statement of financial position certain financial instruments with characteristics of both liabilities and equity. It requires that an issuer classify a financial instrument that is within the scope of FAS 150 as a liability (or an asset in some circumstances) because that financial instrument embodies an obligation of the issuer. FAS 150 is effective for financial instruments entered into or modified after May 31, 2003. The adoption of FAS 150 is not expected to materially affect our consolidated financial statements.

36



BUSINESS

Overview

        We are a leading provider of bank card payment processing services to merchants in the United States; according to The Nilson Report, a leading publication covering consumer payment systems worldwide, in 2003 we were the eighth largest bank card acquirer in the United States ranked by purchase volume (which we refer to as processing volume). We facilitate the exchange of information and funds between merchants and cardholders' financial institutions, providing end-to-end electronic payment processing services to merchants, including merchant set-up and training, transaction authorization and electronic draft capture, clearing and settlement, merchant accounting, merchant assistance and support and risk management. We also provide additional services to our merchants, such as gift and loyalty programs, paper check authorization and payroll processing, and we sell and rent POS devices and supplies. As of May 31, 2004, we provided our payment processing services to approximately 77,000 active small- and medium-sized merchants in all 50 states. In 2003, we processed approximately 340 million transactions. We estimate that the annualized processing volume of merchant contracts we owned or serviced at May 31, 2004 was approximately $23.0 billion.

        Our revenue is recurring in nature, as we typically enter into multi-year service contracts that require minimum volume commitments from our merchants in order to qualify for the agreed-upon pricing. Most of our gross revenue is payment processing fees, which are a combination of a percentage of the dollar amount of each Visa and MasterCard transaction we process plus a flat fee per transaction. We pay interchange fees to card issuing banks and dues and assessments to Visa and MasterCard, and we retain the remainder. For example, the allocation of funds resulting from a $100 transaction is depicted below.

GRAPHIC

        We sell and market our payment processing services through a direct sales force of over 700 sales professionals, known as Relationship Managers, in all 50 states. We establish a local sales and servicing presence, which we believe provides for enhanced referral opportunities and helps mitigate merchant attrition. We pay our sales force through commissions only, based solely upon the performance of their merchant accounts. We believe that our sales force and our experience and knowledge in providing payment processing services to small- and medium-size merchants gives us the ability to effectively evaluate and manage the payment processing needs and risks that are unique to these merchants. In 2003, our sales force generated over 29,000 merchant applications and installed over 27,500 new merchants.

        Our sales efforts focus on small- and medium-sized merchants that typically generate annual Visa and MasterCard processing volume between $50,000 and $5,000,000. The local sales and servicing presence of our nationwide direct sales force is well received by small- and medium-sized merchants, as we believe that larger payment processors do not typically service them with local sales professionals that have industry-specific knowledge and a focus on educating their merchants on processing methods and costs. These merchants have typically paid higher payment processing fees than larger merchants.

        We maintain high standards regarding the creditworthiness of the merchants to whom we provide services, and have developed systems and procedures designed to minimize our exposure to potential

37



losses. In 2003, we experienced losses of less than 0.4 basis points of payment processing volume and in the first quarter of 2004 these losses remained low at 0.67 basis points (0.0067%). We have developed significant expertise in industries that we believe present relatively low risks as the customers are generally present and the products or services are generally delivered at the time the transaction is processed. These industries include restaurants, brick and mortar retailers, lodging establishments, automotive repair shops, convenience and liquor stores and professional service providers. As of March 31, 2004, over 32% of our merchants were restaurants, and we believe that the restaurant industry will continue to provide us with growth opportunities. According to a report by the National Restaurant Association, restaurant industry sales are expected to exceed $440 billion in 2004, which will represent the thirteenth consecutive year of real sales growth, as adjusted for inflation. This steady growth profile, combined with the industry's low seasonality, makes restaurant merchant processing volume very stable and predictable. In addition, the incidence of chargebacks is very low among restaurants, as the service is provided before the card is used. Our industry focus not only differentiates us from other payment processors, but also allows us to forge relationships with key trade associations that attract merchants to our business. Our industry focus also allows us to better understand a merchant's needs and tailor our services accordingly.

        Since our inception, we have used a number of proprietary Internet-based systems to increase our operating efficiencies and distribute our processing and merchant data to our three main constituencies: our sales force, our merchant base and our customer service staff. In 2001, we began providing authorization and data capture services to our merchants through our own front-end processing system, HPS Exchange. During the year ended December 31, 2003 and the quarter ended March 31, 2004, approximately 26% and 37%, respectively, of our transactions were processed through HPS Exchange, which has decreased our operating costs per transaction. We rely on third parties to provide the remainder of our bank card authorization and data capture services, as well as all of our settlement and merchant accounting services. We are developing our own back-end processing system for the clearing and settlement of transactions, which will enable us to customize these services to the needs of our Relationship Managers and merchants.

        Based on The Nilson Report, in 2003 we were the eighth largest bank card acquirer in the United States ranked by purchase volume (counting all First Data Corporation companies and alliances as one acquirer), which we refer to as processing volume. Since inception, we have grown rapidly, with our merchant processing volume increasing, on average, 39.5% annually from approximately $4.7 billion for the year ended December 31, 1999 to approximately $17.9 billion for the year ended December 31, 2003. During the same period, our total net revenues increased, on average, 35.5% annually from $112.0 million for 1999 to $377.5 million in 2003. We have achieved this growth entirely through organic expansion rather than through acquisitions or buying merchant contracts from others.

Industry Overview

        The payment processing industry provides merchants with credit, debit, gift and loyalty card and other payment processing services, along with related information services. The industry has grown rapidly in recent years as a result of wider merchant acceptance, increased same store sales, increased consumer use of bank cards and advances in payment processing and telecommunications technology. According to The Nilson Report, total expenditures for bank card transactions by U.S. consumers was $1.8 trillion in 2002, or 32% of all consumer payments, and is expected to grow to $3.1 trillion by 2007, or 42% of all consumer payments. From 1990 to 2002, the compound annual growth rate of card payments was 13%, but this rate is expected to slow modestly to 11.5% for 2002 to 2007. The proliferation of bank cards has made the acceptance of bank card payments a virtual necessity for many businesses, regardless of size, in order to remain competitive. This use of bank cards, enhanced technology initiatives, efficiencies derived from economies of scale and the availability of more

38



sophisticated products and services to all market segments has led to a highly competitive and specialized industry.

        We believe that the card-based payment processing industry will continue to benefit from the following trends:

Growth in Bank Card Transactions

        The proliferation in the uses and types of bank cards, rapid technological advances in payment processing and financial incentives offered by issuers have contributed greatly to wider merchant acceptance and increased consumer use of such cards. The following chart illustrates the growth for bank card transactions for the periods indicated.

GRAPHIC

        Sources of increased bank card payment volume include:

    continued displacement of cash and checks at the point of sale;

    increased same store sales;

    increasing consumer acceptance of alternative forms of electronic payments; and

    increasing acceptance of electronic payments by merchants who previously did not do so, such as government agencies and businesses that provide goods and services to other businesses.

Increased Bank Card Acceptance by Small Businesses

        Small businesses are a vital component of the U.S. economy and are expected to contribute to the increased use of bank cards. The lower costs associated with bank card payment methods, as opposed to checks, are making payment processing services more affordable to a larger segment of the small business market. In addition, we believe these businesses are experiencing increased pressure to accept bank card payments in order to remain competitive and to meet consumer expectations. As a result, many of these small businesses are seeking to provide customers with the alternative to pay for merchandise and services using bank cards, including those in industries that have historically accepted only cash and checks.

39



Bank Card Acceptance by Government and Business-to-Business Industry

        State and local governments and the business-to-business industry have recently begun to provide customers with the ability to pay for merchandise and services using bank cards. For example, state and local governments have begun accepting bank cards for government payments, such as motor vehicle fees, recreational services, parking fees and taxes, in order to reduce their costs of collecting and processing payments and to expedite the deposit of these payments into their own accounts. We believe that the growth in bank card payments between businesses and the historically low acceptance of bank cards as a payment method by governments and the business-to-business industry represent an attractive market opportunity for us.

Technology

        At present, many large payment processors provide customer service and applications via legacy systems that are difficult and costly to alter or otherwise customize. In contrast to these systems, recent advances in scalable and networked computer systems, such as distributed application architecture and relational database management systems, provide payment processors with the opportunity to deploy less costly technology that has improved flexibility and responsiveness. In addition, the use of fiber optic cables and advanced switching technology in telecommunications networks and competition among long-distance carriers further enhance the ability of payment processors to provide faster and more reliable service at lower per-transaction costs than previously possible.

        Advances in PC and POS terminal technology, including integrated cash registers and networked systems, have increasingly allowed access to a greater array of sophisticated services at the point of sale and have contributed to the demand for such services. These trends have created the opportunity for payment processors to leverage technologies by developing business management and other software application products and services.

Segmentation of Merchants and Service Providers

        The payment processing industry is dominated by a small number of large, fully-integrated payment processors that handle the processing needs of the nation's largest merchants. Large national merchants (i.e., those with multiple locations and high volumes of bank card transactions) typically demand and receive the full range of payment processing services at low per-transaction costs.

        Payment processing services are generally sold to the small- and medium-sized merchant market segment through banks and ISOs that generally procure most of the payment processing services they offer from large payment processors. It is difficult, however, for banks and ISOs to customize payment processing services for the small- and medium-sized merchant on a cost-effective basis or to provide sophisticated value-added services. Accordingly, services to the small- and medium-sized merchant market segment historically have been characterized by basic payment processing without the availability of the more customized and sophisticated processing, information-based services or customer service that is offered to large merchants. The growth in bank card transactions and the transition from paper-based to electronic payment processing have, however, caused small- and medium-sized merchants increasingly to value sophisticated payment processing and information services similar to those provided to large merchants.

40


        The following table sets forth the typical range of services provided by fully integrated transaction processors, traditional ISOs and us.

GRAPHIC

Consolidation

        During the last decade, the payment processing industry has undergone significant consolidation. The costs to convert from paper to electronic processing, merchant requirements for improved customer service, and the demand for additional customer applications have made it difficult for community and regional banks to remain competitive. Many of these providers are unwilling or unable to invest the capital required to meet these evolving demands, and are increasingly exiting the payment processing business or otherwise seeking partners to provide payment processing for their customers. Despite this consolidation, the industry remains fragmented with respect to the number of entities offering payment processing services, particularly to small- and medium-sized merchants.

Favorable Demographics

        Consumers are beginning to use card-based and other electronic payment methods for purchases at an earlier age. According to Nellie Mae:

    the number of college students who have credit cards has grown from 67% in 1998 to 83% in 2001;

    the prevalence of credit cards among college students is also reflected in the increased average number of cards held, from 3 cards in 2000 to 4.3 cards in 2001; and

    there is increased card usage between the ages of 18 and 24, with 18-year-old students having the lowest card usage rate and debt levels and 24-year-old students typically having the highest.

        As these consumers who have experience with card products, technology and the Internet enter the work force, we expect that purchases using card-based payment methods will comprise an increasing percentage of total consumer spending. This will represent the continuation of a trend that has been in place for the last decade.

        We also expect to benefit from the increased spending of baby boomers. According to the Bureau of Labor Statistics' 2002 Consumer Expenditure Survey, households headed by 45- to 54-year-olds spent, on average, $2,700 on food away from home, compared to $2,276 for all households. They also had the highest average pre-tax income in 2002 ($64,974) compared to all other age groups. Research from the National Restaurant Association shows that this group goes to casual dining restaurants more frequently than other groups. Since a significant percentage of our processing volume comes from restaurant merchants, we believe these trends will have a positive impact on our growth and future performance.

41



Our Competitive Strengths

        We believe our competitive strengths include the following:

Large, Experienced, Efficient Direct Sales Force

        While many of our competitors rely on ISOs that typically generate merchant accounts for multiple payment processing companies simultaneously, we market our services throughout the United States through our direct sales force of over 700 Relationship Managers who work exclusively for us. Our Relationship Managers have local merchant relationships and industry-specific knowledge that allow them to effectively compete for merchants. Our Relationship Managers are compensated solely on commissions, receiving signing bonuses and ongoing residual commissions for generating new merchant accounts. These commissions are based upon the gross margin we estimate that we will receive from their merchants, calculated by deducting interchange fees, dues and assessments and all of our costs incurred in underwriting, processing, servicing and managing the risk of the account from gross processing revenue. Our Relationship Managers have considerable latitude in pricing a new account, but we believe that the shared economics motivate them to sign attractively priced contracts with merchants generating significant processing volume. At the same time, our Relationship Managers share in any losses we incur on their merchant accounts, which we believe causes them to avoid riskier merchants. The residual commissions our Relationship Managers receive from their merchant accounts give them an incentive to maintain a continuing dialogue and servicing presence with their merchants. We believe that our compensation structure is atypical in our industry and contributes to building profitable, long-term relationships with our merchants. Our sales compensation structure and marketing activities focus on recruiting and supporting our direct sales force, and we believe that the significant growth we have achieved in our merchant portfolio and processing volume are directly attributable to their efforts.

Recurring and Predictable Revenue

        We generate recurring revenue through our payment processing services. Our revenue is recurring in nature because we typically enter into three-year service contracts that require minimum volume commitments from our merchants to qualify for the agreed-upon pricing. Our recurring revenue grows as the number of transactions or dollar volume processed for a merchant increases or as our number of merchants increases. In 2003, approximately 80% of our owned processing volume came from merchants we installed in 2002 and earlier.

Organic Growth

        While many of our competitors in the payment processing industry have relied on acquisitions to expand their operations and improve their profitability, we have grown our business entirely through organic expansion by generating new merchant contracts submitted by our own direct sales force and, primarily before 2000, sales agents affiliated with us. Every merchant we currently process was originally underwritten by our staff, and we have substantial experience responding to their processing needs and the risks associated with them. We believe this both enhances our merchant retention and reduces our risks. We believe that organically generated merchant contracts are of a higher quality and are more predictable than, and the costs associated with such contracts are lower than the costs associated with, contracts acquired from third parties.

Strong Position and Substantial Experience in Our Target Markets

        As of May 31, 2004, we were providing payment processing services to approximately 77,000 active small-and medium-sized merchants located across the United States. We believe our understanding of the needs of small- and medium-sized merchants and the risks inherent in doing business with them, combined with our efficient direct sales force, provides us with a competitive advantage over larger service providers that access this market segment indirectly. We also believe that we have a competitive advantage over service providers of a similar or smaller size that may lack our extensive experience and resources and which do not benefit from the economies of scale that we have achieved.

42


Industry Expertise

        We have focused our sales efforts on merchants who have certain key attributes and on industries in which we believe our direct sales model is most effective and the risks associated with processing are relatively low. These attributes include owners who are typically on location, interact with customers in person, value a local sales and servicing presence and often consult with trade associations and other civic groups to help make purchasing decisions. Although we have historically focused our sales and marketing efforts on the restaurant industry, our merchant base now also includes a broad range of brick and mortar retailers, lodging establishments, automotive repair shops, convenience and liquor stores and professional service providers. To further promote our products and services, we have entered into sponsoring arrangements with various trade associations, with an emphasis on state restaurant and hospitality groups. We believe that these sponsorships have enabled us to gain exposure and credibility within the restaurant industry and have provided us with opportunities to market our products to new merchants. In May 2004, the restaurant industry represented approximately 42% of our processing volume and over 58% of our transactions. We believe that the restaurant industry will continue to represent a significant portion of our processing volume as the industry continues to experience sales growth and we continue to generate new restaurant merchants. According to the National Restaurant Association, restaurant sales are expected to exceed $440 billion in 2004, which will represent the thirteenth consecutive year of real sales growth, as adjusted for inflation. This steady growth profile, together with the industry's low seasonality, makes restaurant merchant processing volume relatively stable and predictable. Our focus on small- and medium-sized merchants and on certain industries has diversified our merchant portfolio and we believe has reduced the risks associated with revenue concentration. In 2003, no single merchant represented more than 0.4% of our total processing volume. We intend to build upon our success in the restaurant industry by applying similar strategies to new target markets through targeted marketing efforts that leverage our local sales force.

Merchant Focused Culture

        We have built a culture and established, practices that we believe improve the quality of services and products we provide to our merchants. This culture spans from our sales force, which maintains a local market presence to provide rapid, personalized customer service, through our technology organization, which has developed a customer management interface and information system that alerts our Relationship Managers to any problems a merchant has reported and provides them with detailed information on the merchants in their portfolio. Additionally, we believe that we are one of the few companies that discloses our pricing policies to merchants. In 2003, there was a settlement of the so-called Wal-Mart lawsuit against Visa and MasterCard that resulted in a reduction in debit interchange fees. We believe that we were one of the few companies that passed 100% of this reduction along to small- and medium-sized merchants. We believe that our culture and practices allow us to maintain strong merchant relationships and differentiate ourselves from our competitors in obtaining new merchants.

Scalable Operating Structure

        Our scalable operating structure allows us to expand our operations without proportionally increasing our fixed and semi-fixed support costs. Our sales force's commission-only compensation structure ties our sales compensation to the growth in merchant profitability. In addition, our technology platform, in particular HPS Exchange, was designed with the flexibility to support significant growth and drive economies of scale with relatively low incremental costs. Most of our operating costs are related to the number of individuals we employ. We have in the past used, and expect in the future to use, technology to leverage our personnel, which should cause our personnel costs to increase at a slower rate than our processing volume.

43



Advanced Technology

        We employ systems using a distributed application architecture, and which use the Internet to improve management reporting, enrollment processes, customer service, sales management, productivity, merchant reporting and problem resolution. In 2001, we began providing authorization and data capture services to our merchants through our internally-developed front-end processing system, HPS Exchange. This system incorporates patent-pending real time reporting tools for, and interactive POS database maintenance via, the Internet. These tools enable merchants, and our employees, to change the messages on credit card receipts and to view sale and return transactions entered into the POS device with a several second delay on any computer linked to the Internet. During the year ended December 31, 2003, approximately 26% of our transactions were processed through this system, and this percentage increased to 37% of our transactions in the first quarter of 2004. HPS Exchange and our other technology efforts have contributed to a reduction of our cost of services as a percentage of our gross processing revenue and to a reduction of our per-transaction processing costs. Although many existing merchants will remain on Vital's system and those of our other third-party processors, we intend to install the majority of our new merchants on HPS Exchange. Our Internet-based systems allow all of our merchant relationships to be documented and monitored in real time, which maximizes management information and customer service responsiveness. We believe that these systems help attract both new merchants and Relationship Managers and provide us with a competitive advantage over many of our competitors who rely on less flexible legacy systems.

Comprehensive Underwriting and Risk Management System

        Through our experience and cumulative knowledge in assessing risks associated with providing payment processing services to small- and medium-size merchants, we have developed business procedures and systems that provide risk management and fraud prevention solutions designed to minimize losses. Our underwriting processes help us to evaluate merchant applications and balance the risks of accepting a merchant against the benefit of the charge volume we anticipate the merchant will generate. We believe our systems and procedures enable us to identify potentially fraudulent activity and other questionable business practices quickly, thereby minimizing both our losses and those of our merchants. As evidence of our ability to manage these risks, we experienced losses of less than 0.5 basis points of owned processing volume for the year ended December 31, 2002, less than 0.4 basis points of owned processing volume for the year ended December 31, 2003, and 0.67 basis points in the first quarter of 2004.

Proven Management Team

        We have a strong senior management team, each with at least 18 years of financial services and payment processing experience. Our Chief Executive Officer, Robert O. Carr, was a founding member of the Electronic Transactions Association, the leading trade association of the bank card acquiring industry. Our management team has developed extensive contacts in the industry and with banks and VARs. As of March 31, 2004, we had referral relationships with over 850 trade associations, banks and VARs. We believe that the strength and experience of our management team has helped us to attract additional sales professionals and add additional merchants, thereby significantly contributing to our growth.

Strategy

        Our current growth strategy is to increase our market share as a leading provider of bank card payment processing services to small- and medium-size merchants in the United States. We believe that

44



the increasing use of bank cards, combined with our sales and marketing approaches, will continue to present us with significant growth opportunities. Key elements of our strategy include:

Expand Our Direct Sales Force

        Unlike many of our competitors who rely on ISOs or salaried salespeople and telemarketers, we have built a direct sales force. We have grown our sales force from 417 Relationship Managers and sales managers as of December 31, 2002 to 769 Relationship Managers and sales managers as of March 31, 2004. We anticipate significantly increasing the size of our sales force in the next few years in order to increase our share of our target markets. We have implemented a geographic sales model that divides the United States into 14 primary regions overseen by Regional Directors, who are primarily responsible for hiring Relationship Managers and increasing the number of installed merchants in their territory. Our Regional Directors' commission-only compensation is directly tied to the compensation of the Relationship Managers in their territory, providing a significant incentive for them to grow the number and productivity of Relationship Managers in their territory. In addition, we believe that our commission-based compensation structure will continue to succeed in attracting new Relationship Managers to our company.

Further Penetrate Existing Target Markets and Enter Into New Markets

        We believe that we have an opportunity to grow our business by further penetrating the small- and medium-sized merchant market through our direct sales force and alliances with local trade organizations, banks and VARs. During 2003, we processed approximately 1.4% of the dollar volume of all Visa and MasterCard transactions in the United States, up from approximately 1.1% in 2002. In May 2004, the restaurant industry represented approximately 42% of our processing volume and over 58% of our transactions. Our merchant base also includes a wide range of merchants, including brick and mortar retailers, lodging establishments, automotive repair shops, convenience and liquor stores and professional service providers. We believe that our sales model, combined with our community-based strategy that involves our Relationship Managers building relationships with various trade groups and other associations in their territory, will enable our Relationship Managers to continuously add new merchants. We intend to further expand our sales efforts into new target markets with lower risk characteristics, including markets that have not traditionally accepted electronic payment methods. These markets include governments, schools and the business-to-business market.

Expand Our Product and Service Offerings

        In recent years, we have focused on offering a broad set of payment-related products to our customers. In addition to payroll processing services, our current product offerings include check verification and guarantee services that allow merchants to accept paper checks with guaranteed payment assurance and gift and loyalty card product solutions. We also intend to develop products that will help our merchants reduce their costs and grow their businesses, such as age verification services that track driver's license data to verify an individual's age and identity. We may develop these new products and services internally, enter into arrangements with third-party providers of these products or selectively acquire new technology and products. Many of these new service offerings are designed to work on the same POS devices that are currently in use, enabling merchants to purchase a greater volume of their services from us and eliminating their need to purchase additional hardware. We believe that these new products and services will enable us to leverage our existing infrastructure and create opportunities to cross-sell our products and services among our various merchant bases, as well as enhance merchant retention and increase gross processing revenue.

45



Leverage Our Technology

        We intend to continue to leverage our technology to increase our operating efficiencies and provide real-time processing and account data to our merchants, Relationship Managers and customer service staff. Since our inception, we have been developing Internet-based systems to improve and streamline our information systems, including detailed customer-use reporting, management reporting, enrollment, customer service, sales management and risk management reporting tools. We have also made significant investments in our payment processing capabilities, which we believe will allow us to offer a differentiated payment processing product that is faster and less expensive than many competing products. We also intend to introduce our own processing system for the clearing and settlement of transactions, known as back-end processing. This will allow us to become a fully integrated bank card payment processor, providing end-to-end electronic payment processing services to our merchants.

Enhance Merchant Retention

        By providing our merchants with a consistently high level of service and support, we strive to build merchant retention and limit merchant attrition. While increased bank card use helps maintain our stable and recurring revenue base, we recognize that our ability to maintain strong merchant relationships is key to our continued growth. We believe that our practice of fully disclosing our pricing policies to our merchants creates goodwill. For example, in 2003, we believe we were one of the few companies that passed along to small- and medium-sized customers a reduction in debit interchange fees that resulted from the settlement of the so-called Wal-Mart lawsuit against Visa and MasterCard. We are developing a customer management interface that alerts our Relationship Managers to any problems a merchant has reported and provides them with detailed information on the merchants in their portfolio. In addition, we believe that the development of a more flexible back-end processing capability will allow us to tailor our services to the needs of our Relationship Managers and merchants, which we believe will further enhance merchant retention. The back-end processing system will also allow us to offer new services to our merchants.

Pursue Strategic Acquisitions

        Although we intend to continue to grow organically through the efforts of our direct sales force, we may also expand our merchant base or gain access to other target markets by acquiring complementary businesses, products or technologies, including other providers of payment processing services and, possibly, portfolios of merchant accounts. The small- and medium-size merchant segment of the payment processing market is serviced by many independent providers of payment processing services, particularly in new and emerging products, that lack the resources to generate sufficient scale to achieve profitability. We may also consider portfolio acquisitions, especially from commercial banks, which, in an effort to focus on their core competencies, often sell or outsource their payment processing operations.

Services and Products

        As noted above, we derive the majority of our revenues from fee income relating to Visa and MasterCard payment processing, which is primarily comprised of a percentage of the dollar amount of each transaction we process, as well as a flat fee per transaction. The percentage we charge varies and depends upon several factors, including the transaction amount and whether the transaction processed is a swipe transaction or a non-swipe transaction. On average, the gross revenue we generate from processing a Visa or MasterCard transaction equals approximately $2.38 for every $100 we process. We also receive fees from American Express, Discover, Diners Club and JCB for facilitating their transactions with our merchants.

46



        We receive net revenues as compensation for providing bank card payment processing services to merchants, including merchant set-up and training, transaction authorization and electronic draft capture, clearing and settlement, merchant accounting, merchant support and chargeback resolution, as well as payroll services. We arrange for certain of these services, particularly merchant accounting, clearing and settlement and a majority of our authorization and electronic draft capture services, to be performed by third-party processors (primarily Vital), while we perform the remaining services in-house. In addition, we sell and rent POS devices and supplies and provide additional services to our merchants, such as gift and loyalty programs, paper check authorization and chargeback processing. These services and products are described in more detail below:

Merchant Set-up and Training

        After we establish a contract with a merchant, we create the software configuration that is downloaded to the merchant's existing, newly purchased or rented POS terminal, cash register or computer. This configuration includes the merchant identification number, which allows the merchant to accept Visa and MasterCard as well as any other bank cards, such as American Express, Discover, JCB and Diners Club, provided for in the contract. The configuration might also accommodate check verification, gift and loyalty programs and allow the terminal or computer to communicate with a pin-pad or other device. Once the download has been completed by the Relationship Manager, we conduct a training session on use of the system. We also offer our merchants flexible low-cost financing options for POS terminals, including installment sale and monthly rental programs.

Authorization and Draft Capture

        We provide electronic payment authorization and draft capture services for all major bank cards. Authorization generally involves approving a cardholder's purchase at the point of sale after verifying that the bank card is not lost or stolen and that the purchase amount is within the cardholder's credit or account limit. The electronic authorization process for a bank card transaction begins when the merchant "swipes" the card through its POS terminal and enters the dollar amount of the purchase. After capturing the data, the POS terminal transmits the authorization request through HPS Exchange or the third-party processor to the card-issuing bank for authorization. The transaction is approved or declined by the card-issuing bank and the response is transmitted back through HPS Exchange or the third-party processor to the merchant. At the end of each day, and, in certain cases, more frequently, the merchant will "batch out" a group of authorized transactions, transmitting them through us to Visa and MasterCard for payment.

        We introduced HPS Exchange, our internally developed front-end processing system, in August 2001. In 2003 and in the first quarter of 2004, we processed approximately 26% and 37%, respectively, of our transactions through HPS Exchange. The remainder of our front-end processing is outsourced to third-party processors, primarily Vital, but also including First Data Merchant Services Corporation, Paymentech Network Services, Inc. and Global Payments, Inc. Although we will continue to install new merchants on Vital's and other third-party processors' systems, we anticipate that the percentage of transactions that are outsourced to third-party processors will decline as we install a majority of new merchants on HPS Exchange.

Clearing and Settlement

        Clearing and settlement processes represent the "back-end" of a transaction. Once a transaction has been "batched out" for payment, the payment processor transfers the merchant data to Visa or MasterCard. This is typically referred to as "clearing". After a transaction has been cleared, the transaction is "settled" by Visa or MasterCard and the merchant is compensated for the value of the purchased goods or services. We currently outsource these clearing and settlement services to Vital. We have begun to develop the technology necessary to perform these services internally since a majority of

47



the data provided to merchants by back-end providers already resides in our databases. We anticipate offering these services to some of our merchants in 2005.

Merchant Accounting

        We organize our merchants' transaction data into various files for merchant accounting purposes. Merchant accounting services allow merchants to monitor sales performance, control expenses, disseminate information and track profitability through the production and distribution of detailed statements summarizing their bank card payment processing activity. We also provide exception item processing. We use this data to provide merchants with information, such as volume, discounts, fees, chargebacks, qualification levels and funds held for reserves to help them track their account activity. Merchants may access this archived information through our customer service representatives or online through our Internet-based customer service system.

Merchant Support Services

        We provide merchants with ongoing service and support for their processing needs. Customer service and support includes answering billing questions, responding to requests for supplies, resolving failed payment transactions, troubleshooting and repair of equipment, educating merchants on Visa and MasterCard compliance and assisting merchants with pricing changes and purchases of additional products and services. We maintain a toll-free help-line 24 hours a day, seven days a week, which is staffed by our customer service representatives and during 2003 received approximately 60,000 customer calls per month. The information access and retrieval capabilities of our Internet-based systems provide our customer service representatives prompt access to merchant account information and call history. This data allows them to quickly respond to inquiries relating to fees, charges and funding of accounts, as well as technical issues.

Chargeback Services

        In the event of a billing dispute between a cardholder and a merchant, we assist the merchant in investigating and resolving the dispute as quickly and accurately as possible with the bank card associations or card issuers, which determine the outcome of the dispute. In most cases, before we process a debit to a merchant's account for the chargeback, we provide the merchant with the opportunity to demonstrate to the bank card association or the card issuer that the transaction was valid. If the merchant is unable to demonstrate that the transaction was valid and the dispute is resolved by the bank card association or the card issuer in favor of the cardholder, the transaction is charged back to the merchant. We typically charge our merchants a $25 fee for each chargeback they incur. However, in 2004 we initiated a new policy in which we do not charge our merchants a fee for their first three chargebacks in a year. We believe this policy has been well received by merchants who are unhappy with their occasional chargeback fees.

Payroll Services

        Through our wholly-owned subsidiary, Heartland Payroll Company, we operate a full-service nationwide payroll processing service. Our payroll services include check printing, direct deposit and related tax payments. In addition, we offer a "Payday" card, which provides employees who do not have bank accounts with the opportunity to have their payroll deposited to a Visa debit card account. In order to improve operating efficiencies and ease-of-use for our customers and to decrease our own processing costs, we have implemented electronic and paperless payroll processing that allows an employer to submit its periodic payroll information to us via the Internet or through a PC-based, direct-connect option. If a customer chooses either of these online options, all reports and interactions between the employer and us can be managed electronically, eliminating the need for cumbersome paperwork. Nearly 40% of our payroll clients currently submit their information electronically. However, if a merchant chooses not to submit its payroll data online, it may submit such information via phone or facsimile. We recently enhanced our payroll processing service offerings by adding a time-and-attendance application, which enables employees to clock in and out using a POS terminal. This added functionality facilitates our collection of a merchant's payroll data.

48


Portfolio Servicing

        In 1999 and 2000, we sold merchant contracts representing approximately $5.4 billion of annual processing volume to National Processing Company and Certegy, Inc. Most of the merchants whose contracts were sold to National Processing have been converted to its platform. However, less than 10% of the sold merchant contracts are still being serviced by us under a five-year transaction processing agreement entered into by National Processing and us in 2002. In connection with the sale of merchant contracts to Certegy, we entered into a 10-year servicing agreement, which, as amended, provides for us to service those sold merchants' processing needs in exchange for a servicing fee.

Sales

        We sell and market our products and services to merchants through our Relationship Managers. As of March 31, 2004, we employed 769 Relationship Managers and sales managers in 50 states. We have implemented a geographic sales model that divides the United States into 14 primary regions overseen by Regional Directors, who are primarily responsible for hiring Relationship Managers and increasing the number of installed merchants in their territory. Regional Directors may manage their territories through Division Managers and Territory Managers. Division Managers do not sell our products and services. Instead, their sole responsibility is to hire, train and manage Relationship Managers in their territory. In contrast, Territory Managers are Relationship Managers who are also responsible for hiring and training a small number of Relationship Managers in their territory. Our Relationship Managers employ a community-based strategy that involves cold calling, obtaining referrals from existing merchants and building relationships with various trade groups, banks and VARs to create referral opportunities.

        Our compensation structure is designed to motivate our Relationship Managers to establish profitable long-term relationships with low-risk merchants and create a predictable and recurring revenue stream. Compensation for Relationship Managers is entirely commission-based and sales are measured in terms of the gross margin we estimate we will receive from their merchant accounts, calculated by deducting interchange fees, dues and assessments and all of our costs incurred in underwriting, processing and reviewing an account from gross processing revenues. Relationship Managers are permitted to price accounts as they deem appropriate, subject to minimum and maximum gross margin objectives that are based on the processing volume and processing method of an account. The expected volume and pricing are entered into an online margin calculator, which calculates the estimated annual gross margin on the account.

        We pay our Relationship Managers, Division Managers, Territory Managers, and Regional Directors a percentage of the gross margin we derive from the payments we process for the merchant accounts they or, in the case of Division Managers, Territory Managers and Regional Directors, the Relationship Managers in their territory generate and service. When a new merchant account is signed at an acceptable estimated gross margin level, the Relationship Manager will be paid a signing bonus equal to 50% of the first 12 months' estimated gross margin. The Relationship Manager will also receive 20% of the gross margin generated from the merchant each month, for as long as the merchant remains our customer, with 5% being paid for the Relationship Manager's continued servicing of the account, and 15% being paid for fulfulling an ongoing account relationship responsibility. In certain cases, no signing bonus will be paid, but the total residual commission is 35% of the ongoing monthly gross margin generated by such merchant. When a Relationship Manager's monthly residual commissions with respect to all merchants he or she installed exceeds $2,000, he or she will be deemed to have a vested equity interest (known as portfolio equity), and will be guaranteed the "owned" portion (all but the 5% servicing portion) of the ongoing monthly gross margin generated by such merchants for as long as the Relationship Manager's account management responsibilities are fulfilled. At the end of the first 12 months of processing for a new merchant, we compare the actual gross margin generated from that merchant with the estimated gross margin used to calculate the signing bonus. If the merchant was more profitable than expected, we increase the signing bonus amount paid

49



to the Relationship Manager. However, if the merchant was less profitable than anticipated, the Relationship Manager must return a pro-rata portion of his or her signing bonus to us. In addition, up to 26% of any significant loss on a merchant account will be reimbursed to us by any Relationship Manager and their sales manager receiving a commission with respect to such account. Relationship Managers are entitled to smaller bonuses upon their successful renewal of a merchant contract.

        In addition to our commission-based compensation structure, we use various sales contests to reward strong sales performance. The awards granted in connection with these contests include stock options and company-paid trips. Options are awarded to Regional Directors, Division Managers, Territory Managers and Relationship Managers that achieve significant, targeted growth in the realized gross margin in their territory. During the year ended December 31, 2003, our board of directors authorized and issued options to purchase an aggregate of 810,329 shares of our common stock to some of our Regional Directors, Division Managers, Territory Managers and Relationship Managers as part of these contests, or        % of our common stock on a fully diluted basis after giving effect to this offering and 62.7% of the options awarded in 2003.

Marketing

        We focus our marketing efforts on industries in which we believe our direct sales model is most effective and on merchants with certain key attributes. These attributes include owners that are typically on location, interact with customers, value a local sales presence, and who often consult with trade associations and other civic groups to make purchasing decisions. We also determine which additional markets to enter into based on the following criteria:

    average potential customer revenue;

    number of locations to be serviced;

    underwriting risk; and

    required technological upgrades.

        Since 1999, we have primarily focused on the hospitality industry and, in particular, independent restaurants. The number of independent restaurants to which we sell our products and services has increased from 6,360 as of December 31, 1999 to 25,186 as of May 31, 2004 and, in April 2004 the restaurant industry represented approximately 43% of our processing volume and over 58% of our transactions. In addition to restaurants, our merchant base includes brick and mortar retailers, lodging establishments, automotive repair shops, convenience and liquor stores, and professional service providers.

        We have historically had success in marketing our products and services through relationships with key trade associations, agent banks and value-added resellers.

Trade Associations

        As of March 31, 2004, we had entered into endorsement agreements with 81 trade associations, the majority of which are in the hospitality industry. Of these endorsements, 21 are state restaurant associations. These associations include the Arizona, California, Florida, Minnesota, Oklahoma, Washington and Wisconsin restaurant associations, which together represent approximately 33,000 merchants. Our agreements with trade associations typically require us to pay a small upfront fee to the association and to sponsor certain association events or advertise in their publications. In exchange for their endorsement of our products and services, upon the installation of a new merchant that is a member of their association we pay trade associations a portion of the signing bonus or residual payments that otherwise would be paid to the Relationship Manager responsible for such merchant. In some cases, we have sold association memberships to prospective merchants and our Relationship Managers have received commissions for such sales.

50



Agent Banks

        We have developed a sales channel within our direct sales force that services the community bank market. Many community banks find it difficult to provide their merchant servicing personnel with the training and support they need to serve their customer base and to properly assess transaction risk. As a result, some of these banks enter into arrangements with payment processors to service their merchant portfolios. We currently provide these services to over 200 community banks in the United States. In exchange for their endorsement of our products and services, upon the installation of a new merchant referred by the bank we pay the bank a portion of the signing bonus or residual payment that otherwise would be paid to the Relationship Manager responsible for such merchant.

Value-Added Resellers and Third-Party Software Providers

        In order to further market our products and services, we enter into arrangements with VARs and third-party software developers. VARs typically sell complementary products and services, such as hardware and software applications and POS hardware, software and communication network services to merchants in markets similar to ours. Our agreements with VARs provide that, in exchange for their endorsement of our products and services and upon the installation of a new merchant referred by them we will pay the VAR a portion of the signing bonus and residual payment that otherwise would be paid to the Relationship Manager responsible for such merchant. As we continue to expand our product offerings, we intend to introduce capabilities that will allow our systems to be compatible with those of our VARs and other third-party software developers and will enable them to embed our payment modules within their systems. As of March 31, 2004, we had entered into arrangements with nearly 600 VARs, including agreements with many third-party developers in the hospitality industry. From time to time, we have also entered into direct alliances with original equipment manufacturers and vendors.

Relationships with Sponsors and Processors

        In order to provide payment processing services for Visa and MasterCard transactions, we must be sponsored by a financial institution that is a principal member of the Visa and MasterCard associations. The sponsor bank must register us with Visa as an independent sales organization and with MasterCard as a member service provider. We also contract with third-party processors to provide critical payment processing services.

Sponsoring Bank

        We currently have an agreement with KeyBank to sponsor us for membership in the Visa and MasterCard associations. Under this agreement, KeyBank also funds our daily interchange expenses and settles bank card transactions for our merchants. Our agreement with KeyBank expires on April 1, 2009. Either KeyBank or we can terminate the agreement if the other party materially breaches the agreement, if the other party enters bankruptcy or files for bankruptcy, if either party is required to discontinue performing its services under the agreement based upon a final order of a state or federal court or regulatory body or if there is a change in the majority ownership of the other party. KeyBank may terminate the agreement with us if we breach the by-laws and regulations of Visa or MasterCard, if either our registration or KeyBank's membership with Visa or MasterCard terminates, if any federal or state regulatory authority requests that the agreement be terminated or that KeyBank terminate its services or if applicable laws or regulations change to prevent KeyBank from performing its services under the agreement. Upon termination of the agreement for any reason, we will have 180 days to convert to another sponsor bank. Prior to March 31, 2004, FleetBoston Financial Corporation was our sponsor with respect to a small number of merchants that were using a back-end processor whose contract was terminated by us at that time.

51



Third-Party Processors

        We have agreements with several third-party processors to provide to us on a non-exclusive basis payment processing and transmittal, transaction authorization and data capture services, and access to various reporting tools. These third-party processors include Vital Processing Services, First Data Merchant Services Corporation, Paymentech Network Services, Inc. and Global Payments, Inc. Our agreements with third-party processors require us to submit a minimum monthly number of transactions or volume for processing. If we submit a number of transactions or volume that is lower than the minimum, we are required to pay them the fees that they would have received if we had submitted the required minimum number or volume of transactions. The majority of our agreements with third-party processors may be terminated by the third-party processors if we materially breach certain sections of the agreements and we do not cure the breach within 30 days, if our registration with Visa or MasterCard terminates, or if we enter bankruptcy or file for bankruptcy. Our agreement with Vital expires on March 31, 2006 and then automatically renews for consecutive one-year periods until terminated. Either Vital or we can terminate our agreement at the end of the initial term or any renewal term upon 270 days' prior written notice. Vital may terminate the agreement if we fail to make or adequately and timely provide for the payment of undisputed fees and expenses, but only if Vital gives us written notice of such failure and we fail to remedy it within 30 days after receipt of such notice. We may terminate the agreement at any time during the initial term or any renewal term by giving at least 270 days' prior written notice to Vital and by paying a termination fee.

Our Merchant Base

        We have a diverse merchant base. As of May 31, 2004, we provided payment processing services to approximately 77,000 active small- and medium-sized merchant locations across the United States. We consider merchants that generate annual Visa and MasterCard processing volume between $50,000 and $5,000,000 to be small- and medium-sized merchants. While restaurants represent a significant portion of our merchant base, we also provide payment processing services to a wide variety of merchants, primarily those merchants whose typical customer is present when using a bank card to pay for products or services.


Merchant Categories

GRAPHIC

        No single merchant accounted for more than 0.4% of our total processing volume in 2003, and during 2003, our top 25 merchants represented only 1.7% of our processing volume and 1.8% of our gross processing revenue. In March 2004, merchants in California represented 16.0%, in Florida represented 7.6% and in New York represented 6.5% of our total processing volume. Our geographic

52



concentration tends to reflect the states with the highest economic activity, including California, New York, Florida and Texas, as well as certain states where we have historically maintained a stronger sales force, including North Carolina and Minnesota. This merchant and geographic diversification makes us less sensitive to changing economic conditions in the industries or regions in which our merchants operate. We believe that the loss of any single merchant would not have a material adverse effect on our financial condition or results of operations.

        Generally, our agreements with merchants are for three years and automatically renew for additional one-year periods unless otherwise terminated. Our sponsoring bank is also a party to these agreements. The merchants are obligated to pay for all chargebacks, fines, assessments, and fees associated with their account, and in some cases, annual fees. Our sponsoring bank may terminate a merchant agreement for any reason on 30 days' notice, and the merchant may terminate the agreement at any time without notice, subject to the payment of any applicable early termination fees. Typically, the agreement may also be terminated immediately upon a breach by the merchant of any of its terms. The agreement may not be assigned by the merchant without the prior written consent of the sponsoring bank and us.

Risk Management

        We believe that we have significant experience in assessing the risks associated with providing payment processing services to small- and medium-sized merchants. These risks include the limited operating history of many of the small- and medium-sized merchants we serve and the risk that these merchants could be subject to a higher rate of insolvency, which could adversely affect us financially. We apply varying levels of scrutiny in our application evaluation and underwriting of prospective merchant accounts, ranging from basic due diligence for merchants with a low risk profile to a more thorough and detailed review for higher risk merchants.

        Merchant attrition is expected in the payment processing industry in the ordinary course of business. During 2003, we experienced an average monthly attrition of less than 1% of our total processing volume. Much of our attrition is related to business closures.

        As a result of our exposure to potential liability for merchant fraud, chargebacks, reject and other losses created by our merchant services business, we view our risk management and fraud avoidance practices as integral to our operations and overall success. We believe that the risks associated with our merchant base are generally not significant as our merchants consist primarily of companies conducting card-present transactions and whose chargeback levels are generally not significant as a percentage of their sales volume. As a result of their low risk profile, we can employ underwriting and set-up procedures that are less extensive than if these merchants had higher risk profiles and can typically ensure that these merchants will be approved and set up on our systems within 24 hours of our receiving their application.

        As of March 31, 2004, we had a staff of 60 employees dedicated to our risk management operations, which encompasses underwriting new accounts, monitoring and investigating merchant account activity for suspicious transactions or trends and avoiding or recovering losses. Effective risk management helps us minimize merchant losses for the mutual benefit of our merchants and ourselves. Our risk management procedures also help protect us from fraud perpetrated by our merchants. We believe our knowledge and experience in dealing with attempted fraud has resulted in our development and implementation of effective risk management and fraud prevention systems and procedures. In 2003, we experienced losses of less than 0.4 basis points of our processing volume and in the first quarter of 2004 these losses amounted to 0.67 basis points of our processing volume.

53



        We employ the following systems and procedures to minimize our exposure to merchant and transaction fraud:

Underwriting

        Our Relationship Managers send new applications to our underwriting department for review and screening. Our underwriting department's review of these applications serves as the basis for our decision whether to accept or reject a merchant account. The review also provides the criteria for establishing cash deposit or letter of credit requirements, processing limits, average transaction amounts and pricing, which assist us in monitoring merchant transactions for those accounts that exceed those pre-determined thresholds. The criteria set by our underwriting department also assist our risk management staff in advising merchants with respect to identifying and avoiding fraudulent transactions. Depending upon their experience level, our underwriting staff has the authority to render judgment on new applications or to take additional actions such as adjusting processing limits, average charge per transaction or cash deposit/letter of credit requirements for new and existing merchants. Our underwriting department reports to our credit committee, consisting of our President, Chief Services Officer, Director of Policy and Audit and Director of Loss Prevention. Approval of a merchant by the credit committee is required for all higher risk merchant accounts, and our President reviews all accounts with processing volume that exceed certain thresholds.

Merchant Monitoring

        We employ several levels of merchant account monitoring to help us identify suspicious transactions and trends. Daily merchant activity is obtained from two internet-based systems, HPS Exchange (where the information is downloaded from HPS Exchange to our monitoring systems) and Vital (where the information is downloaded from our third-party processors onto Vital's risk system and then accessed by us on the Internet), and is sorted into a number of customized reports by our systems. Our risk management team reviews any unusual activity highlighted by these reports, such as larger than normal transactions or credits, and monitors other parameters that are helpful in identifying suspicious activity. We have a daily window of 10:00 a.m. to 6:00 p.m. Eastern time to decide if any transactions should be held for further review, which provides us time to interview a merchant or issuing bank to determine the validity of suspicious transactions. We have also developed a fraud management system for HPS Exchange that is fully integrated with our internal customer relationship management software and has detailed review capabilities to further streamline our monitoring of those transactions.

Investigation and Loss Prevention

        If a merchant exceeds any parameters established by our underwriting and/or risk management staff or violates regulations established by the applicable bank card association or the terms of our agreement with the merchant, one of our investigators will identify the incident and take appropriate action to reduce our exposure to loss and the exposure of our merchant. This action may include requesting additional transaction information, instructing a third party to retrieve, withhold or divert funds, verifying delivery of merchandise or even deactivating the merchant account.

Collateral

        We require some of our merchants to establish cash deposits or letters of credit that we use to offset against liabilities we may incur. We hold such cash deposits or letters of credit for as long as we are exposed to a loss resulting from a merchant's payment processing activity. As of March 31, 2004, these cash deposits and letters of credit totaled approximately $3.0 million. In addition, we maintain a 5-day delayed deposit policy on transactions processed by most of our Internet merchants to allow for additional risk monitoring.

54



Technology

        We have developed a number of Internet-based systems that are designed to improve the effectiveness of our sales force, customer service and the management of our business. Each of the following systems is available through www.e-hps.com and is being constantly updated, with new releases of software scheduled every six weeks:

Portfolio Manager

        Portfolio Manager is designed to allow each of our Relationship Managers to manage many aspects of his or her business, including portfolio monitoring and management, compensation review, training and professional development and the ability to communicate with others within our company. Portfolio Manager consists of a set of merchant relationship management tools. These tools include detailed merchant data, such as historical processing volume, updates on merchant contracts that will soon expire, losses, merchants who may have attrited and data that can be used by our Relationship Managers to assist merchants in understanding interchange fee structures and the risks associated with certain types of transactions. Portfolio Manager also includes an estimated gross margin calculator and a merchant profitability analysis that allows Relationship Managers to optimize gross margin generated from a new merchant account. In addition, Portfolio Manager provides our Relationship Managers with the ability to view their residual commission stream from their merchant portfolio, track their productivity and compare their sales statistics with those of other Relationship Managers.

Merchant Center

        Merchant Center is designed to improve our merchants' efficiency, cash management and dispute resolution by providing them with real-time access to their transaction data, including clearinghouse records, deposits and transactions. We offer Merchant Center as a fee-based ($2.95 per month) data enhancement tool that can replace paper merchant statements and provide automated customer self-service. Approximately 16% of our merchants, as of March 31, 2004, had signed up for this product. Merchant Center also provides similar information tools to our strategic partners, such as trade associations, banks and VARs.

Merchant Manager

        Information regarding all of our interactions with our merchants and all of their documents and transaction records are immediately available to our customer service department and management through Merchant Manager. Each new account is entered into this database during the initial application and underwriting process, and all documents regarding a merchant are scanned into the database. Subsequently, all of a merchant's transactions and statements, and records of all calls to our customer service representatives as well as their resolution are maintained in the database. Merchant Manager is also the tool by which we make any pricing adjustments and manage any equipment-related transactions. We believe that integrating many of our customer management tools into one database provides all of our employees with the same information regarding a merchant, which enables us to provide consistent, rapid problem resolution and optimal customer service. We also believe that reliance on the system has allowed considerable productivity gains in recent years.

HPS Exchange

        Our front-end system, HPS Exchange, provides us greater control of the electronic transaction process, allows us to offer our merchants (through our Relationship Managers) a differentiated product offering, and offers economies of scale that we expect will increase our long-term profitability. As of March 31, 2004, approximately 39% of our merchants used HPS Exchange, and during 2003 over 55% of all new merchant accounts were placed on the system. When a merchant uses HPS Exchange on certain hardware platforms, including the Ingenico 510 and Hypercom T-7 series POS processing terminals, the resulting authorization speed can be six seconds or less, which we believe is faster than industry norms for comparable terminals. This increased speed not only benefits the merchant but also reduces the telecommunications costs we incur in connection with a transaction.

55


        HPS Exchange enables us to provide more customized solutions to small- and medium-size merchants, target larger merchants that demand customized front-end solutions and take advantage of new terminal hardware platforms as they become available. HPS Exchange is customized for each merchant and allows us to provide our merchants with differentiating value-added features, including the following:

    Merchant/Cardholder Selected Debit or Credit. Merchants have the ability to convert a Visa Check or Master Money card to a pin-based debit transaction, which is typically less expensive for the merchant.

    Electronic Receipt Capture. Electronic Receipt Capture enables certain merchant terminals to capture a cardholder's receipt and signature electronically and to display and print the receipt on demand. In particular, this feature adds value to merchants with high-ticket items, since they are more susceptible to losses from customer disputes.

    Real-Time Transaction Monitoring. Using their PCs, merchants can observe open batches of payment transactions at any of their locations, allowing early detection of problem transactions, such as abnormally large tickets or credits, and changes in business volume.

    Cash Back on Debit. Merchants have the ability to offer a cash-back option to their customers for pin-based debit transactions.

    Cardholder Name Capture. Cardholder Name Capture captures the cardholder's name in a settlement transaction database. The cardholder's name is then available for reporting back to the merchant when necessary for draft retrieval requests, chargeback notifications and to provide additional information regarding transactions that do not qualify for the lowest rates offered by Visa and MasterCard.

    Logo on Receipt. The Logo on Receipt feature imports merchant logos onto a merchant's receipt.

    On-line Download Maintenance. On-line Download Maintenance is an Internet interface to a merchant's POS terminal download system that allows a merchant to change the parameters that control how its POS terminal functions as opposed to having to call a service center to request such changes. This enables a merchant to more easily change its receipt message each day and assists a merchant in preventing employee fraud by setting parameters that restrict the actions that can be taken by various employees.

        We currently have patent applications pending with the United States Patent and Trademark Office for our Real-Time Transaction Monitoring and On-line Download Maintenance value-added features.

        While we will continue to utilize third-party front-end systems, we plan to continue incorporating additional functionality into HPS Exchange and to install an increasing percentage of new merchants onto HPS Exchange.

        We believe that we are one of the first payment processors to develop all of our systems using a distributed application architecture, which offers significant benefits to us in terms of cost, data manipulation and distribution, flexibility and scalability. We further believe that these systems help attract both new merchants and Relationship Managers and provide us with a competitive advantage over many of our competitors who rely on less flexible legacy systems.

Network Security

        In the course of our operations, we solicit, compile and maintain a large database of information relating to our merchants and their transactions. We place significant emphasis on maintaining a high level of security in order to protect the information of our merchants and their customers. We maintain

56



current updates of network and operating system security releases and virus definitions, and have engaged a third party to regularly test our systems for vulnerability to unauthorized access.

        Our internal network configuration provides multiple layers of security to isolate our databases from unauthorized access and implements detailed security rules to limit access to all critical systems. In response to potential security problems with payment processors' systems, Visa and MasterCard recently implemented new audit procedures to highlight and repair any security weaknesses in payment processors' systems. In November 2003, we were certified by Visa as having successfully completed their Cardholder Information Security Program (CISP) review of our payment processing and Internet-based reporting systems. We have engaged auditors to perform an annual SAS-70 review of the integrity of our systems. In addition, we have commissioned a TG-3 audit of PIN security procedures and undertaken an independent Cyber-Risk Assessment. Application components communicate using sophisticated security protocols and are directly accessible by a limited number of employees on a need-only basis. Our operations and customer support systems are located at our facilities in Jeffersonville, Indiana.

Disaster Recovery and Back-up Systems

        We have implemented a disaster recovery plan for HPS Exchange to ensure business connectivity in the event of a system failure. As part of this plan, we have established an alternate processing site in Houston, Texas that has the same functionality as our facility in Frisco, Texas. In the event of a failure at our Frisco site, we would switch our processing immediately to the Houston site. We are currently in the process of moving our processing site from Frisco to an AT&T co-location facility in Allen, Texas and anticipate completing this move in the third quarter of 2004.

        We also rely on connections to the systems of our third-party front-end and back-end processing providers. In many cases, they have installed or developed communications circuits with backup connectivity to overcome telecommunications problems. In addition, our service center has installed redundant power sources and our administrative systems are backed up and archived daily.

Competition

        The payment processing industry is highly competitive. We compete with other providers of payment processing services on the basis of the following factors:

    quality of service;

    reliability of service;

    ability to evaluate, undertake and manage risk;

    speed in approving merchant applications; and

    price.

        We compete with both small and large companies in providing payment processing and related services to a wide range of merchants. Our competitors sell their services either through a direct sales force, generally concentrating on larger accounts, through independent sales organizations or banks, generally concentrating on smaller accounts, or through telemarketers.

        There are a number of large payment processors, including First Data Merchant Services Corporation, National Processing, Inc., Global Payments, Inc. and NOVA Information Systems, Inc., a subsidiary of U.S. Bancorp, that serve a broad market spectrum from large to small merchants and provide banking, ATM and other payment-related services and systems in addition to bank card payment processing. There are also a large number of smaller payment processors that provide various services to small-and medium-sized merchants.

57



        Some of our competitors have substantially greater capital resources than we have and operate as subsidiaries of financial institutions or bank holding companies, which may allow them on a consolidated basis to own and conduct depository and other banking activities that we do not have the regulatory authority to own or conduct. Since they are affiliated with financial institutions or banks, these competitors do not incur the costs associated with being sponsored by a bank for registration with card associations and they can settle transactions quickly for their own merchants. We believe that our specific direct sales focus on small- and medium-size merchants, in addition to our understanding of the needs and risks associated with providing payment processing services to those merchants, gives us a competitive advantage over larger competitors, which do not have our focus, and over competitors of a similar or smaller size that may lack our experience and sales resources.

Employees

        As of March 31, 2004, we employed 1,149 full- and part-time personnel, including 248 customer service, risk management, accounting services and underwriting employees, 48 systems and technology employees, 27 payroll services employees, 42 accounting and administration employees and 784 sales and marketing employees. None of our employees are represented by a labor union, and we have experienced no work stoppages. We consider our employee relations to be good.

Properties

        Our principal executive offices are located in approximately 5,000 square feet of leased office space in Princeton, New Jersey. We also lease approximately 10,000 square feet of office space in Cleveland, Ohio, 5,000 square feet in Scottsdale, Arizona, 50,000 square feet in Jeffersonville, Indiana, and 10,000 square feet in Frisco, Texas. We are currently in the process of moving our processing site from Frisco, Texas to Allen, Texas and anticipate completing the move in the third quarter of 2004. We believe that these facilities are adequate for our current operations and, if necessary, can be replaced with little disruption to our company.

Legal Proceedings

        In the ordinary course of our business, we are party to various legal actions, which we believe are incidental to the operation of our business. We believe that the outcome of the proceedings to which we are currently a party will not have a material adverse effect on our financial position, results of operations or cash flows.

58



MANAGEMENT

Directors and Executive Officers

        The following table sets forth information regarding our directors and executive officers as of May 31, 2004.

Name

  Age
  Position
Robert O. Carr   58   Chairman of the Board and Chief Executive Officer
Martin J. Uhle   40   President and Chief Operating Officer
Robert H.B. Baldwin, Jr.   49   Chief Financial Officer and Secretary
Michael C. Hammer   49   Chief Marketing Officer
David L. Morris   57   Chief Services Officer
Brooks L. Terrell   40   Chief Technology Officer
Scott L. Bok   45   Director
Mitchell L. Hollin   41   Director
Robert H. Niehaus   48   Director
Marc J. Ostro   54   Director
Jonathan J. Palmer   61   Director
George F. Raymond   67   Director

Robert O. Carr has served as Chairman of our board of directors and as our Chief Executive Officer since our inception in October 2000. Mr. Carr had been Chairman of the Members' Committee and Chief Executive Officer of our predecessor, HPS LLC, from March 1997 to October 2000 when the merger of HPS LLC into our company became effective. Mr. Carr co-founded HPS LLC with Heartland Bank in March 1997. Mr. Carr joined HPS LLC after selling his interest in Credit Card Software Systems, Inc., an ISO he founded in 1987, specializing in the travel and entertainment industry. Mr. Carr received a B.S. and M.S. in mathematics and computer science from the University of Illinois.

Martin J. Uhle has served as our President and Chief Operating Officer since our inception in October 2000. From our inception to March 2004, Mr. Uhle also served as one of our directors. Mr. Uhle had been President and Chief Operating Officer of our predecessor, HPS LLC, from November 1998 to October 2000 when the merger of HPS LLC into our company became effective. Prior to joining Heartland, Mr. Uhle's payment industry experience included his position as Senior Vice President of the KeyBank Payment Services Division and also as Chief Operating Officer of Unified Merchant Services, a NationsBank/First Data joint venture. In April 2004, Mr. Uhle was elected to the board of directors of the Electronic Transaction Association. In May 2004, Mr Uhle was appointed to the MasterCard U.S. Acquirer Committee. Mr. Uhle received a B.A. in Business Administration at Wittenberg University, and received an M.B.A. from Baldwin-Wallace College.

Robert H.B. Baldwin, Jr. has served as our Chief Financial Officer and Secretary since our inception in October 2000. Mr. Baldwin had been Chief Financial Officer and Secretary of our predecessor, HPS LLC, from May 2000 to October 2000. From July 1998 to May 2000, Mr. Baldwin served as the Chief Financial Officer of COMFORCE Corp., a publicly-traded staffing company. From 1985 through July 1998, Mr. Baldwin was a Managing Director in Smith Barney's Financial Institutions advisory business and from 1980 to 1985, he was an officer with Citicorp. Mr. Baldwin received a B.A. in history from Princeton University, and received an M.B.A. from Stanford University.

Michael C. Hammer has served as our Chief Marketing Officer since our inception in October 2000. In October 1998, Mr. Hammer joined our predecessor, HPS LLC, as Chief Marketing Officer and remained in that position until October 2000 when the merger of HPS LLC into our company became effective. From 1995 to 1998, he served as Senior Vice President of Sales for Deluxe Corporation, a

59



payment systems provider. Mr. Hammer was formerly a member of the Sales Executives Group of The Advisory Board, a Washington, D.C. based organization that brings together sales executives from across corporate America. Mr. Hammer received a B.A. in English from San Jose State University.

David L. Morris has served as our Chief Services Officer since August 2001 and manages our service center located in Jeffersonville, Indiana. From May 1999 to August 2001, he managed our St. Louis operations center. Mr. Morris was a consultant from January 1999 through May 1999. He was the Senior Vice President for the First Data Merchant Services Service Centers in Coral Springs, Florida and Nashville, Tennessee from October 1996 to December 1998. Mr. Morris owned and operated a consulting firm, Morris and Associates, Inc., and prior to that managed the Bill Payment business unit for BuyPass in Atlanta, Georgia. Prior to such time, Mr. Morris managed Bank Operations for Georgia Federal Bank. In addition, he served as a consultant for Financial Earnings Group, and served as a Vice President with the First National Bank of Atlanta. In June 2004, Mr. Morris was appointed to the MasterCard Acquirer Working Group. Mr. Morris received a B.S. in Urban Administration from Georgia State University in 1977, and received a Certificate of Graduation in June 1984 from the Louisiana State University School of Banking.

Brooks L. Terrell has served as our Chief Technology Officer since our inception in October 2000. Mr. Terrell served as the Executive Vice President of Information Technology of our predecessor, HPS LLC, from January 1997 to October 2000 when the merger of HPS LLC into our company became effective. In 1992, he began an independent consulting business providing development and implementation services in the electronic payments industry. From 1986 to 1992, he was Software Development Manager with LeRoux, Pitts, and Assocates, Inc. Mr. Terrell received a B.A. in Religion and Greek from Baylor University in 1984.

Scott L. Bok has served as one of our directors since October 2001. Mr. Bok has served as the U.S. Co-President of Greenhill & Co., Inc. since January 2004 and as a member of Greenhill & Co.'s Management Committee since its formation in January 2004. In addition, Mr. Bok has been a director of Greenhill & Co., Inc. since March 2004. From 2001 until the formation of Greenhill & Co.'s Management Committee, Mr. Bok participated on the two-person administrative committee responsible for managing Greenhill's operations. Mr. Bok also serves as a Senior Member of GCP 2000, LLC and a Managing Director of Greenhill Capital Partners, LLC, which control the general partners of Greenhill Capital Partners. Mr. Bok joined Greenhill & Co. as a Managing Director in February 1997. Before joining Greenhill & Co., Mr. Bok was a Managing Director in the mergers, acquisitions and restructuring department of Morgan Stanley & Co., where he worked from 1986 to 1997, based in New York and London. From 1984 to 1986, Mr. Bok practiced mergers and acquisitions and securities law in New York with Wachtell, Lipton, Rosen & Katz. Mr. Bok received a B.S. in Economics from the University of Pennsylvania's Wharton School and a J.D. from the University of Pennsylvania Law School.

Mitchell L. Hollin has served as one of our directors since October 2001. Mr. Hollin is a Partner of LLR Capital, L.P., which is the general partner of LLR Equity Partners, L.P., an independent private equity firm, which he joined in August 2000. Mr. Hollin also serves on the Investment Committee of LLR Equity Partners, L.P. From 1994 until joining LLR Capital, L.P., Mr. Hollin was a founder and Managing Director of Advanta Partners LP, a private equity firm affiliated with Advanta Corporation. Prior to his involvement with Advanta Partners LP, Mr. Hollin was a Vice President at Cedar Point Partners LP, a middle market buyout firm and before that an Associate at Patricof & Co. Ventures, Inc., an international venture capital firm. Mr. Hollin received a B.S. in Economics and an M.B.A. from the Wharton School of the University of Pennsylvania.

Robert H. Niehaus has served as one of our directors since October 2001. Mr. Niehaus is a Managing Director of Greenhill & Co., Inc. and serves as the Chairman and a Senior Member of GCP 2000, LLC and the Chairman and a Managing Director of Greenhill Capital Partners, LLC, which control the

60



general partners of Greenhill Capital Partners. Mr. Niehaus has been a member of Greenhill & Co.'s Management Committee since its formation in January 2004. Mr. Niehaus joined Greenhill & Co. in January 2000 as a Managing Director to begin the formation of Greenhill Capital Partners. Prior to joining Greenhill & Co., Mr. Niehaus spent 17 years at Morgan Stanley & Co., where he was a managing director in the merchant banking department from 1990 to 1999. Mr. Niehaus was Vice Chairman and a director of the Morgan Stanley Leveraged Equity Fund II, L.P., a $2.2 billion private equity investment fund, from 1992 to 1999, and was Vice Chairman and a director of Morgan Stanley Capital Partners III, L.P., a $1.8 billion private equity investment fund, from 1994 to 1999. Mr. Niehaus was also the Chief Operating Officer of Morgan Stanley's merchant banking department from 1996 to 1998. Mr. Niehaus is a director of American Italian Pasta Company, Waterford Wedgewood plc, Global Signal Inc. and EXCO Holdings, Inc. Mr. Niehaus received a B.A. in International Affairs from the Woodrow Wilson School at Princeton University and an M.B.A. from the Harvard Business School.

Marc J. Ostro, Ph.D. has served as one of our directors since October 2002. Dr. Ostro has been a partner at TL Ventures, L.P., a Pennsylvania-based venture capital firm, since January 2002. Immediately prior to that, Dr. Ostro was a private consultant to the biotechnology industry since May 2000. From November 1997 to May 2000, he was Senior Managing Director and Group Leader for KPMG Life Science Corporate Finance (Mergers and Acquisitions). In 1981, Dr. Ostro co-founded The Liposome Company, a biotechnology company. Dr. Ostro received a B.S. in biology from Lehigh University, a Ph.D. in biochemistry from Syracuse University, and was a postdoctoral fellow and assistant professor at the University of Illinois Medical School. Dr. Ostro also currently serves as a director of Barrier Therapeutics, Inc.

Jonathan J. Palmer has served as one of our directors since November 2003. From 1999 to October 2003, Mr. Palmer served as President and Chief Executive Officer of Vital Processing Services. From 1996 to 1999, he served as President and CEO of Wellspring Resources, an outsourced benefits administrator. From 1990 to 1996, Mr. Palmer was the Chief Retail Banking and Technology Executive at Barnett Banks, where he created Barnett Technologies, an outsourced services firm offering a wide range of back office functions for banks. Prior to such time, he was an Executive Vice President with Shearson Lehman Brothers, and held a number of roles at Fidelity Bank in Philadelphia, succeeding to Vice Chairman in the late 1980s. Mr. Palmer received a B.A. in Applied Mathematics from LaSalle University, and an M.B.A. from the Wharton School of the University of Pennsylvania.

George F. Raymond has served as one of our directors since March 2004. Mr. Raymond has served as President of Buckland Corporation, a consulting company to the information technology industry, since 1989. Previously, Mr. Raymond was Chief Executive Officer of Automatic Business Centers, Inc., a payroll processing company he founded in 1972 and sold to Automatic Data Processing Corporation in 1989. Mr. Raymond is a director of BMC Software, Inc., DocuCorp International, Inc., Analytical Graphics, Inc. and Emtec Inc. Mr Raymond received a B.B.A. in accounting from the University of Massachusetts and qualified as a C.P.A. in Pennsylvania.

Committees of The Board of Directors

        Our board of directors has an audit committee, a compensation committee and a nominating/corporate governance committee.

        Our audit committee is solely responsible for the appointment of and reviewing fee arrangements with our independent accountants, and approving any non-audit services by our independent accountants. Our audit committee reviews and monitors our internal accounting procedures and reviews the scope and results of the annual audit and other services provided by our independent accountants. Our audit committee currently consists of Messrs. Ostro, Palmer and Raymond, each of whom is an independent director under Rule 10A-3 under the Exchange Act, and is chaired by Mr. Raymond. We believe that each of the members of the audit committee is financially sophisticated and is able to read

61



and understand our consolidated financial statements. Our board of directors has determined that Mr. Raymond is an audit committee "financial expert" as defined under the regulations of the Securities Exchange Act.

        Our compensation committee is primarily responsible for reviewing and approving the compensation and benefits of our executive officers and directors; evaluating the performance and compensation of our executive officers in light of our corporate goals and objectives; administering our employee benefit plans and making recommendations to our board of directors regarding these matters; and for administering our equity compensation plans. Our compensation committee currently consists of Messrs. Hollin, Niehaus and Palmer, each of whom is an independent director.

        Our nominating/corporate governance committee makes recommendations to the board of directors concerning nominations to the board, including nominations to fill a vacancy (including a vacancy created by an increase in the board of directors). The nominating/corporate governance committee will consider nominees for directors nominated by stockholders upon submission in writing to our corporate secretary of the names of such nominees in accordance with our bylaws. This committee is also charged with shaping corporate governance policies and codes of ethical and legal conduct, and monitoring compliance with such policies. Our governance/nominating committee currently consists of Messrs. Bok, Ostro and Raymond, each of whom is an independent director.

Compensation Committee Interlocks and Insider Participation

        No member of our compensation committee serves as a member of the board of directors or compensation committee of any entity that has one or more executive officers serving as a member of our board of directors or compensation committee. No member of our compensation committee has ever been an officer or employee of ours. There are no family relationships among any of our directors or executive officers.

Director Compensation

        Members of our board of directors who are not our employees, receive annual retainers of $10,000, or $15,000 if they chair a committee, in addition to $1,000 for each board meeting attended in person and $500 for each committee meeting attended in person. They are also reimbursed for their out-of-pocket expenses related to their service on our board of directors.

        Any new non-employee director who has not been in our prior employ will receive an initial option to purchase 10,000 shares of our common stock on the date such individual joins the board of directors. These options will vest over a period of two years. In addition, beginning on the date of the third annual stockholders meeting held after a non-employee board member joins the board of directors, such board member will automatically be granted a vested option to purchase 5,000 shares of our common stock. See "Management—Employee Benefit Plans—Heartland Payment Systems, Inc. 2004 Stock Incentive Plan."

Compensation of Executive Officers and Other Information

        The following table shows the cash compensation paid or to be paid by us, and certain other compensation paid or accrued, during the fiscal year ended December 31, 2003 to our Chief Executive Officer and each of our five other most highly compensated executive officers, together the "Named Executive Officers."

62



Summary Compensation Table

 
  Annual Compensation
  Long-Term Compensation Awards
Name and Principal Position

  Year
  Salary($)
  Bonus($)
  Securities
Underlying
Options(#)

Robert O. Carr
Chairman and Chief Executive Officer
  2003   $ 337,737   $ 100,000   300,000
Martin J. Uhle
President and Chief Operating Officer
  2003   $ 289,750   $ 95,000   42,000
Robert H.B. Baldwin, Jr.
Chief Financial Officer
  2003   $ 185,948   $ 85,000   36,000
Michael C. Hammer
Chief Marketing Officer
  2003   $ 184,933   $ 75,000   36,000
Brooks L. Terrell
Chief Technology Officer
  2003   $ 184,933   $ 75,000   36,000
David L. Morris
Chief Services Officer
  2003   $ 166,241   $ 63,000  

Option Grants In Last Fiscal Year

        The following table sets forth information regarding stock options we granted during the fiscal year ended December 31, 2003 to the Named Executive Officers.

 
   
   
   
   
  Potential Realizable Value At Assumed Annual Rates Of Stock Appreciation For Option Term
 
  Number Of
Securities
Underlying
Options
Granted(#)

  Percentage Of
Total Options
Granted To
Employees In
Fiscal Year

   
   
Name

  Exercise
Price
(per share)

  Expiration
Date

  5%
  10%
Robert O. Carr   50,000
250,000
  3.12
15.61
%
%
$
$
10.00
12.50
  2/15/2013
10/29/2008
  $
$
81,445
319,070
  $
$
129,687
402,628
Martin J. Uhle   42,000   2.62 % $ 10.00   2/15/2013   $ 68,414   $ 108,937
Robert H.B. Baldwin, Jr.   36,000   2.25 % $ 10.00   2/15/2013   $ 58,640   $ 93,375
Michael C. Hammer   36,000   2.25 % $ 10.00   2/15/2013   $ 58,640   $ 93,375
Brooks L. Terrell   36,000   2.25 % $ 10.00   2/15/2013   $ 58,640   $ 93,375
David L. Morris                  

Aggregated Option Exercises in Last Fiscal Year and Fiscal Year End Option Values

        There were no option exercises by the Named Executive Officers during our fiscal year ended December 31, 2003. The following table summarizes the value of the options held by them as of December 31, 2003. The value of unexercised, in-the-money options at fiscal year end is calculated using the difference between the option exercise price and the estimated fair market value at December 31, 2003, which has been deemed to be $12.50 per share, multiplied by the number of shares underlying the option. An option is in-the-money if the fair market value of the common stock subject to the option is greater than the exercise price. The initial public offering price of $            per share is higher than the estimated fair market value at fiscal year end and the value of unexercised options

63



would be higher than the numbers shown in the table if the value were calculated by subtracting the exercise price from the initial public offering price.

Name

  Shares Acquired On
Exercise (#)

  Value Realized ($)
  Number Of
Securities
Underlying
Unexercised
Options At
Fiscal Year-End (#)
Exercisable/
Unexercisable

  Value of
Unexercised In-The-
Money Options
At Fiscal Year-End
($) Exercisable/
Unexercisable

Robert O. Carr       112,500/187,500   $125,000/0
Martin J. Uhle       42,000/0   $105,000/0
Robert H.B. Baldwin, Jr.       336,000/0   $1,534,000/0
Michael C. Hammer       36,000/0   $90,000/0
Brooks L. Terrell       36,000/0   $90,000/0
David L. Morris       0/0   $0/0

Change in Control Arrangements

        Each of Robert O. Carr, Martin J. Uhle, Robert H.B. Baldwin, Jr., Michael C. Hammer and Brooks L. Terrell entered into an employee confidential information and noncompetition agreement with us in November 2001, which provides that in the event they are terminated by us for other than cause or disability, they will be entitled to receive severance pay in an amount equal to the base salary for a twelve month period that would have been paid to them plus medical benefits for 12 months. In addition, if any of them are terminated other than for cause or their employment with us is terminated due to their death, they shall also be entitled to receive a pro rata portion of any bonus that they would have been entitled to receive for the fiscal quarter in which they are terminated as if they had been employed by us for all of such quarter or, if their bonus was payable on an annual rather than a quarterly basis, then their pro rata portion of such bonus shall be computed based on the number of days they were employed by us during such year.

        In addition, in December 2002, Mr. Baldwin and Mr. Uhle entered into supplements to their employee confidential information and noncompetition agreements. Each supplement provides that (i) in the event a material change occurs within 24 months of a change in control of our company or (ii) Robert O. Carr is no longer our chief executive officer and there is a change in their place of business that is more than 50 miles from our present principal offices, which is deemed to be a relocation, and (iii) Mr. Baldwin or Mr. Uhle elects within three months following such material change or relocation to terminate his employment with us, his employment shall be deemed to have been terminated by us other than for cause and they shall be entitled to be paid severance and a bonus payment in accordance with the terms described above. A change of control is defined as any event where a person or persons, other than the then-current holders of our common stock, has the right to elect, appoint or designate a majority of our board of directors, regardless of whether such event occurs as a result of the sale, conversion or redemption of any of our securities or any contractual obligation of ours and our stockholders. A material change is defined as a material adverse change in Mr. Baldwin's or Mr. Uhle's duties, responsibilities or authority or the assignment to him of any duties, responsibilities or authority which are inconsistent with his status or position or a material decrease in his base salary, other than any decrease that is effective for all of our officers and does not disproportionately affect Mr. Baldwin or Mr. Uhle. Mr. Uhle's supplement further provides that if he relocates to Ohio within twelve months following a material change, relocation or any termination by us of his employment other than for cause, death or disability, that he will also be entitled to receive (i) a cash payment equal to 80% of his relocation costs, if such relocation follows a termination occurring after one year but within two years of the date of the agreement, (ii) a cash payment equal to 60% of

64



his relocation costs, if such relocation follows a termination occurring after two years but within three years of the date of the agreement, and (iii) a cash payment equal to 40% of his relocation costs, if such relocation follows a termination occurring after three years but within four years of the date of the agreement.

Employee Benefit Plans

Heartland Payment Systems, Inc. Amended and Restated 2000 Equity Incentive Plan

        Introduction.    Our Board of Directors adopted the Amended and Restated 2000 Equity Incentive Plan on July 29, 2003, and our stockholders approved the 2000 Plan on that same date.

        Share Reserve.    We have authorized 5,000,000 shares of our common stock for issuance under the 2000 Plan.

        Eligibility.    Employees, officers, directors, and consultants of our company or our subsidiaries are eligible to participate in the 2000 Plan. However, only employees may be granted "incentive stock options."

        Administration.    The 2000 Plan is currently administered by our compensation committee. Our compensation committee determines, among other things, which eligible persons are to receive awards, the number of shares of our common stock subject to each award, the exercise schedule for each option and each stock appreciation right, the vesting schedule for each share of common stock, and the other terms and conditions of each award, consistent with the provisions of the 2000 Plan. The terms and conditions of each award shall be set forth in a written award agreement with the recipient.

        Options.    Options granted under the 2000 Plan may be either "incentive stock options," which are intended to qualify for certain U.S. federal income tax benefits under Section 422 of the Code, or "non-qualified stock options." The holder of an option granted under the 2000 Plan will be entitled to purchase a number of shares of our common stock at a specified exercise price during a specified time period, as determined by our compensation committee. Options granted under the 2000 Plan may become exercisable based on the recipient's continued employment or service or the achievement of performance or other goals and objectives. The exercise price for an option may be paid in cash, in shares of our common stock valued at fair market value on the exercise date, by delivery of a full-recourse, interest-bearing promissory note, or by such other method as the compensation committee may establish. Options granted under the 2000 Plan generally may be transferred only by will or by the laws of descent and distribution.

        Stock Appreciation Rights. A recipient of a stock appreciation right under the 2000 Plan will be entitled to receive cash, or shares of our common stock having a fair market value, equal to the excess of (a) the fair market value of a share of our common stock on the date of exercise (or, in our compensation committee's discretion, as of any time during a specified period before or after the date of exercise) over (b) the grant price of the stock appreciation right. The grant price for a stock appreciation right granted under the 2000 Plan will be determined by our compensation committee, but may not be less that the fair market value of a share of our common stock on the date of grant. Stock appreciation rights will become exercisable at such times or upon the occurrence of such events as determined by our compensation committee.

        Shares of Common Stock.    Shares of common stock granted under the 2000 Plan generally will "vest" based on the continued employment or service of the recipient or the achievement of performance or other goals and objectives. Shares of common stock that have not vested generally will be subject to forfeiture by the recipient, without payment of any consideration by our company, if the

65



recipient's employment or service terminates. Unless otherwise permitted by our compensation committee, shares of common stock granted under the 2000 Plan may not be transferred by the recipient prior to vesting.

        Certain Corporate Transactions; Change in Control.    In the event of certain corporate transactions, such as a merger or consolidation in which we are not the surviving entity or a sale of all or substantially all of the assets of our company, the 2000 Plan provides that (a) each outstanding option will be assumed or substituted with a comparable option by our successor company or its parent or (b) in the discretion of our compensation committee, the 2000 Plan and each outstanding option shall terminate on the effective date of such transaction and the recipient will receive a cash payment with a fair market value equal to the amount that would have been received upon the exercise of the option had the option been exercised immediately prior to such transaction.

        No award agreement entered into pursuant to the 2000 Plan may provide for the acceleration of any exercise schedule or vesting schedule with respect to an award solely because of a "change in control" of our company. However, notwithstanding anything to the contrary in the 2000 Plan or any award agreement, awards may provide for the acceleration of the exercise schedule or vesting schedule in the event of the involuntary dismissal of a recipient within a specified period of time following a change in control.

        Amendment and Termination.    The board of directors may amend or modify the 2000 Plan at any time, subject to any required approval of our stockholders or the recipients of outstanding awards. The 2000 Plan will terminate no later than July 30, 2013.

Heartland Payment Systems, Inc. 2002 PEPShares Plan

        Introduction.    Our 2002 PEPShares Plan was adopted by our board of directors in April 2002 and approved by our stockholders in May 2002.

        Share Reserve.    The maximum aggregate number of shares of common stock that may be granted subject to option awards under the PEPShares Plan in any calendar year is 1,200,000 shares, less other grants of options or restricted stock pursuant to any of our other stock incentive plans during the plan year. However, the maximum aggregate number of shares available for awards under the plan in 2002 was limited to 500,000 shares, and the maximum aggregate number of shares may be similarly limited in subsequent years at the discretion of the plan administrator. The options may be granted as either "incentive stock options," which have potential tax benefits under Section 422 of the Code, or "non-qualified options."

        Eligibility.    The individuals eligible to participate in our PEPShares plan include our employees and employees of our subsidiaries. Officers are not entitled to participate in the PEPShares plan.

        Administration.    The plan administrator for the PEPShares plan is currently the compensation committee. The plan administrator determines, among other things, which eligible employees are to receive option grants, the number of shares subject to each such grant, the vesting schedule to be in effect for the grant, the terms and conditions of each award and whether and under what circumstances the exercise price for shares of common stock subject to option grants may be paid in consideration other than cash. Such terms shall be set forth in a written option agreement.

        Compensation Deferral Option.    Except to the extent such power is reserved by the board of directors, the plan administrator has the exclusive authority to select the employees who may defer their compensation on a monthly basis. The plan administrator will determine the maximum amount and minimum amount that eligible employees may elect to defer. The amounts deferred by a

66



participating employee will be credited to a bookkeeping account ("Account") to record the employee's interest under the PEPShares Plan. At the discretion of the plan administrator, the deferred compensation shall be invested in an interest-bearing account for the benefit of the participating employee. However, any amounts credited to such interest bearing accounts remain our assets and will be subject to the claims of our creditors in the event of our insolvency. Each selected employee who files a timely election will automatically be granted, on the date amounts are withheld pursuant to his or her salary reduction election (the "grant date"), an option to purchase that number of shares of common stock determined by dividing the salary reduction amount by the fair market value per share of our common stock on the grant date. The options will be exercisable at a price per share equal to the fair market value of the option shares on the grant date. As a result, the exercise price payable for the shares will be equal to the amount by which the employee's salary is reduced under the PEPShares Plan. The option will become exercisable in a series of five equal annual installments of 20%, contingent on continued service with us, provided that all unvested options will vest as of the final vesting date. The final vesting date for participants who enrolled in the PEPShares Plan during 2002 with respect to participation in the PEPShares Plan in 2002 and 2003 is December 31, 2005. The final vesting date for participants who enrolled after 2002 is as determined by the plan administrator at the time of enrollment in the PEPShares Plan. Options granted to participants who enrolled in the PEPShares Plan during 2002 with respect to participation in the PEPShares Plan in 2002 and 2003 expire on December 31, 2006. Options granted to participants who enrolled after 2002 expire on the date the plan administrator determines at the time of enrollment. The vesting of options may be accelerated as described below. The PEPShares Plan will terminate on April 29, 2007 (five years after it became effective), unless it is terminated sooner by the board of directors, as permitted under the PEPShares Plan. When the PEPShares Plan terminates, the balance of the participant's Account (deferred compensation not previously used to exercise options) is paid to the participant. Outstanding options at the time the PEPShares Plan terminates will expire in accordance with their terms. If a participant ceases service with us for any reason, any unvested option, as well as any vested, but unexercised option, will terminate and the plan administrator shall make a single lump sum payment to the optionee equal to the amount of deferred compensation in his or her Account. Notwithstanding the foregoing, if a participant ceases services due to disability or death, vested options may be exercised during the 12 month period following such death or disability.

        Buyout of Future Commissions Option.    Each participant in the PEPShares plan whose salary is commission-based will be granted an option to purchase that number of shares of common stock determined by dividing 30 times the amount of such participant's initial monthly deferral by the fair market value per share of our common stock at the grant date. The option will be exercisable at a price per share equal to the fair market value of the option shares on the grant date. Unless otherwise permitted at the sole discretion of the plan administrator, the PEPShares plan requires that the exercise price for these options be paid through the sale to us of a portion of such participant's merchant portfolio equity. The amount of such portfolio equity that will be purchased by us in satisfaction of the exercise price will be determined by the plan administrator.

        Accelerated Vesting.    The plan administrator may accelerate, at its sole discretion, any outstanding options under this plan. Options held by sales employees entitled to receive residual commissions will vest on the date this offering is consummated if the holder has achieved 100% or more of his or her minimum margin requirement (as calculated on or before the vesting date in accordance with the Award Agreement entered into by such employee) for the period from the first day of the calendar month following the month in which the employee became a participant to the date this offering is consummated. All options held by salaried employees under this plan will vest on the date this offering is consummated. The vesting of options under this plan may also be accelerated in connection with a change of control of our company as described below.

67


        Consideration.    At the discretion of the plan administrator, the exercise price for the shares of the common stock subject to option grants made under our PEPShares plan may be paid in cash, by surrender of shares of our common stock that have been owned by the optionee for more than six (6) months (or such other period required by the plan administrator) and that have a fair market value equal to the aggregate exercise price on the exercise date, by sale to us of a portion of such participant's merchant portfolio equity or such other method as the compensation committee may establish. In addition, the plan administrator may provide financial assistance to one or more optionees in the exercise of their outstanding options or the purchase of their unvested options by allowing such individuals to deliver a full-recourse, interest-bearing promissory note in payment of the exercise price. Participants may not use their deferred compensation to pay the exercise price for shares of common stock subject to options held by them until the earlier of the final vesting date of such options or the date this offering is consummated.

        Change of Control.    In the event that we are acquired by a merger, a sale by our shareholders of more than 50% of our outstanding voting stock or a sale of all or substantially all of our assets, each outstanding option that was granted to a commission-based employee under this plan, which (i) will not be assumed by the successor corporation or otherwise continued in effect, or (ii) will not be replaced with a comparable award of a successor corporation, will immediately vest; provided that such option would have vested had December 31, 2005 been immediately prior to such change of control. Options that are not continued or assumed by the successor corporation and are unexercised shall terminate and cease to remain outstanding immediately following the consummation of the change in control.

        Amendment and Termination.    The board of directors may amend or modify the PEPShares plan at any time, subject to any required stockholder approval, or participant consent. The PEPShares plan will terminate no later than April 30, 2007.

        No Compensation Deferrals Permitted and No New Options Granted On or After IPO. Effective on the date this offering is consummated: (i) all compensation deferral elections by participants will terminate and there shall be no further compensation deferrals by participants under the PEPShares Plan; and (ii) no further options will be granted under the PEPShares Plan.

Heartland Payment Systems, Inc. 2004 Stock Incentive Plan

        Introduction.    Our board of directors adopted the 2004 Stock Incentive Plan, or 2004 Plan, on                        , 2004, and our stockholders approved the 2004 Plan on                        , 2004.

        Share Reserve.    The aggregate number of shares of our common stock that may be issued under the 2004 Plan is     plus an automatic annual increase on the first day of each fiscal year beginning in      and ending in                      equal to the lesser of (a)                      shares of our common stock, or (b)       % of the number of shares of our common stock outstanding on the last day of the immediately preceding fiscal year.

        The 2004 Plan also contains limitations on the maximum number of shares of our common stock that may be subject to specific types of awards. The maximum number of shares of our common stock that may be issued pursuant to grants of restricted stock, restricted stock units, and other stock grants or stock-based awards is     . The maximum number of shares of our common stock available for granting "incentive stock options" is     . The maximum number of shares of our common stock available for granting awards to non-employee directors is      % of the aggregate shares available for awards under the 2004 Plan. No eligible person under the 2004 Plan may be granted awards under the 2004 Plan in any calendar year, the value of which is based solely on an increase in the value of shares of our common stock after the date of grant of the award, for more than      shares.

        The compensation committee may adjust the aggregate number of shares of our common stock available for issuance under the 2004 Plan and the share limits for specific types of awards described

68



above in the case of a stock dividend, recapitalization, stock split, reverse stock split, merger, or other similar corporate transaction or event, in order to prevent dilution or enlargement of the benefits or potential benefits intended to be provided under the 2004 Plan.

        Eligibility.    Employees, officers, directors, consultants, and independent contractors of our company or our affiliated subsidiaries are eligible to participate in the 2004 Plan. However, only employees may be granted "incentive stock options".

        Administration.    The 2004 Plan is currently administered by our compensation committee. Our compensation committee determines, among other things, which eligible persons are to receive awards, the type of each award granted to a participant, the number of shares of our common stock subject to each award, the exercise schedule for each option and each stock appreciation right, the vesting schedule for each share of restricted stock and each restricted stock unit, whether awards may be exercised in cash, shares of our common stock, or other property, and the other terms and conditions of each award, consistent with the provisions of the 2004 Plan. The terms and conditions of each award shall be set forth in a written award agreement with the participant. In addition, our compensation committee has authority to interpret and administer the 2004 Plan and any award agreement and to establish rules and regulations for the administration of the 2004 Plan.

        Types of Awards.    The 2004 Plan permits the granting of options, shares of restricted stock and restricted stock units, stock appreciation rights, performance awards, dividend equivalents, and other stock grants or stock-based awards.

        Options.    Options granted under the 2004 Plan may be either "incentive stock options," intended to qualify for certain U.S. federal income tax benefits under section 422 of the Code, or "non-qualified stock options." The holder of an option granted under the 2004 Plan will be entitled to purchase a number of shares of our common stock at a specified exercise price during a specified term, as determined by our compensation committee. Options granted under the 2004 Plan will become exercisable at such times or upon the occurrence of such events as determined by our compensation committee. The exercise price for an option granted under the 2004 Plan will be determined by our compensation committee, but may not be less than the fair market value of a share of our common stock on the date of grant. The exercise price for an option generally may be paid in cash, shares of our common stock valued at fair market value on the exercise date, other securities, or other awards, or by such other method as our compensation committee may establish. Without the approval of our stockholders, options granted under the 2004 Plan generally may not be amended to reduce the exercise price and options may not be canceled and replaced with an option having a lower exercise price (except in connection with a stock dividend, recapitalization, stock split, reverse stock split, merger, or other similar corporate transaction or event, in order to prevent dilution or enlargement of the benefits or potential benefits intended to be provided under the 2004 Plan). Options granted under the 2004 Plan generally may be transferred only by will or by the laws of descent and distribution. Options granted under the 2004 Plan that are "incentive stock options" will be subject to certain additional restrictions and limitations that are designed to comply with the requirements of the Code.

        Shares of Restricted Stock and Restricted Stock Units.    A participant who is issued shares of restricted stock pursuant to the 2004 Plan will own shares of our common stock subject to such restrictions as determined by our compensation committee. A participant who is granted restricted stock units pursuant to the 2004 Plan will have the right, subject to such restrictions as determined by our compensation committee, to receive shares of our common stock, or a cash payment equal to the fair market value of such shares, at a future date. Shares of restricted stock and restricted stock units granted under the 2004 Plan will "vest" at such times or upon the occurrence of such events as determined by our compensation committee. Shares of restricted stock and restricted stock units that have not vested generally will be subject to forfeiture by the participant, without payment of any consideration by our company, if the participant's employment or service terminates. Unless otherwise

69



permitted by our compensation committee, shares of restricted stock and restricted stock units granted under the 2004 Plan may not be transferred by the participant prior to vesting.

        Stock Appreciation Rights.    A participant who is granted a stock appreciation right under the 2004 Plan will be entitled to receive cash, or shares of our common stock having a fair market value, equal to the excess of (a) the fair market value of a share of our common stock on the date of exercise (or, in our compensation committee's discretion, as of any time during a specified period before or after the date of exercise) over (b) the grant price of the stock appreciation right. The grant price for a stock appreciation right granted under the 2004 Plan will be determined by our compensation committee, but may not be less than the fair market value of a share of our common stock on the date of grant. Stock appreciation rights will become exercisable at such times or upon the occurrence of such events as determined by our compensation committee.

        Performance Awards.    Performance awards granted under the 2004 Plan are intended to qualify as "performance-based compensation" within the meaning of section 162(m) of the Code. A performance award may be payable in cash or shares of our common stock (including shares of restricted stock). Performance awards will be conditioned solely on the achievement of one or more objective "performance goals" established by our compensation committee, in accordance with section 162(m) of the Code. The "performance goals" will be based on the achievement of one or more of the following criteria: revenue, cash flow, earnings (including one or more of gross profit, earnings before interest and taxes, earnings before interest, taxes, depreciation and amortization and net earnings), earnings per share, margins (including one or more of gross, operating and net income margins), returns (including one or more of return on assets, equity, investment, capital and revenue and total stockholder return), stock price, economic value added, working capital, market share, cost reductions, workforce satisfaction and diversity goals, employee retention, customer satisfaction, completion of key projects, and strategic plan development and implementation. Such goals may reflect absolute entity or business unit performance or a relative comparison to the performance of a peer group of entities or other external measure of the selected performance criteria. The aggregate dollar value of performance awards that may be paid to any participant in any calendar year generally may not exceed $    .

        Dividend Equivalents.    A participant who is granted a dividend equivalent under the 2004 Plan will be entitled to receive payments (in cash, shares of our common stock, other securities other awards, or other property) equivalent to the amount of cash dividends paid with respect to a number of shares of our common stock, as determined by our compensation committee. Dividend equivalents will be subject to such other terms and conditions as determined by our compensation committee.

        Other Stock Grants and Stock-Based Awards.    The compensation committee may grant unrestricted shares of our common stock under the 2004 Plan, for purposes consistent with the 2004 Plan, subject to such terms and conditions as determined by our compensation committee. In addition, our compensation committee may grant other stock-based awards under the 2004 Plan, including awards that are denominated or payable in, valued in whole or in part by reference to, or otherwise based on or related to, shares of our common stock, for purposes consistent with the 2004 Plan.

        Amendment and Term of the 2004 Plan.    Our board of directors generally may amend, alter, suspend, discontinue, or terminate the 2004 Plan at any time. However, our board of directors may not amend, alter, suspend, discontinue, or terminate the 2004 Plan without the approval of our stockholders if (a) such stockholder approval is required by an applicable stock exchange, (b) such action would increase the aggregate number of shares of our common stock that may be issued under the 2004 Plan, (c) such action would increase the maximum number of shares of our common stock available for specific types of awards, (d) such action would permit the award of options or stock appreciation rights at an exercise price or grant price less than the fair market value of a share of our common stock on the date of grant, (e) such action would permit the re-pricing of options, (f) such action would cause our company to be unable to grant options that qualify as "incentive stock options" under section 422

70



of the Code, or (g) such action would cause our company to be unable to grant options or stock appreciation rights that qualify as "qualified performance-based compensation" under section 162(m) of the Code.

        No award may be granted under the 2004 Plan after ten (10) years from the earlier of the date of adoption of the 2004 Plan by our board of directors or the date of stockholder approval of the 2004 Plan. However, unless otherwise expressly provided in the 2004 Plan or in an applicable award agreement, any award previously granted may extend beyond such date and the authority of our compensation committee with respect to the 2004 Plan and any outstanding award will extend beyond the termination of the 2004 Plan.

Indemnification and Limitation of Liability

        Our charter documents provide that our directors and officers shall be indemnified by us to the fullest extent permitted by Delaware law, as it now exists or may in the future be amended, against all expenses and liabilities reasonably incurred in connection with their service for or on our behalf. In addition, our certificate of incorporation provides that our directors will not be personally liable for monetary damages to us for breaches of their fiduciary duty as directors unless they violated their duty of loyalty to either us or our stockholders, acted in bad faith, knowingly or intentionally violated the law, authorized illegal dividends or redemptions or derived an improper personal benefit from their action as directors. We have insurance which insures our directors and officers against certain losses and which insures us against our obligations to indemnify our directors and officers. We have entered into indemnification agreements with each of our directors and executive officers that provide them with rights to indemnification and expense advancement to the fullest extent permitted by Delaware law.

71



RELATED PARTY TRANSACTIONS

        Since January 1, 2001, we have been a party to several transactions in which the amount involved exceeded $60,000 and in which any of our directors or executive officers, any holder of more than 5% of our capital stock or any member of their immediate families had a direct or indirect material interest.

        In 2000, we made a loan to Robert O. Carr, our largest individual shareholder, Chief Executive Officer and Chairman of the board of directors, in the total principal amount of $135,000. In 2001, we made a loan to Mr. Carr in the total principal amount of $114,947.33. These loans were interest free and were not negotiated on an arm's length basis. The total principal amount due under these loans were repaid in full by Robert O. Carr in 2001.

        In February 2001, we borrowed $2.0 million from Robert H.B. Baldwin, Jr., Chief Financial Officer and Secretary, and his wife, Margaret J. Sieck. The loan was evidenced by a Loan and Security Agreement negotiated between us and Mr. Baldwin and Ms. Sieck. In consideration for such loan, we granted Mr. Baldwin an immediately exercisable option to purchase 100,000 shares of our common stock at an exercise price of $3.06 per share, which was the fair market value of our common stock on the date of the grant. On July 26, 2001, we repaid $500,000 plus interest. We repaid the remaining principal and accrued interest outstanding under the loan on October 11, 2001.

        Scott L. Bok, the U.S. Co-President of Greenhill & Co., Inc. and a Senior Member of GCP 2000, LLC and a Managing Director of Greenhill Capital Partners, LLC, which control the general partners of Greenhill Capital Partners, Robert H. Niehaus, the Chairman and a Senior Member of GCP 2000, LLC and Chairman and a Managing Director of Greenhill Capital Partners, LLC and Mitchell L. Hollin, a partner of LLR Partners Inc., are members of our board of directors. In March 2003, Carr Holdings, L.L.C., a New Jersey limited liability company, which is owned and managed by Robert O. Carr and Jill Carr, Robert O. Carr's wife sold an aggregate of 185,000 shares of our common stock to Greenhill Capital Partners, L.P. and its affiliated investment funds and LLR Equity Partners, L.P. and its affiliated investment fund at a price of $10.00 per share. In this prospectus, we refer to Greenhill Capital Partners, L.P. and its affiliated investment funds collectively as Greenhill Capital Partners and LLR Equity Partners, L.P. and its affiliated investment fund collectively as LLR Equity Partners. We were responsible for paying all reasonable out-of-pocket expenses incurred by the purchasers in connection with the sale, which expenses totaled approximately $7,500.

        On March 21, 2003 and in connection with such sale, we entered into an agreement with Carr Holdings LLC, Greenhill Capital Partners and LLR Equity Partners. Under the agreement, Greenhill Capital Partners and LLR Equity Partners agreed to either (i) not vote any of the shares purchased from Carr Holdings for the election of directors, or (ii) vote such shares in favor of the directors designated by the holders of a majority of our issued and outstanding common stock, in each case for so long as Carr Holdings LLC, The Robert O. Carr 2001 Charitable Remainder Unitrust and each of their respective permitted transferees own in the aggregate, more than 50% of our issued and outstanding common stock.

        In July 2003, Greenhill Capital Partners and LLR Equity Partners granted Robert O. Carr an irrevocable option to purchase up to an aggregate of 1,000,000 shares of our Series A Senior Convertible Participating Preferred Stock at any time on or before July 31, 2006 at a purchase price of $12.50 per share.

        Jeffrey T. Nichols, Robert O. Carr's son-in-law, is our Director of Merchant Acquisition and was paid $101,918, $96,611 and $125,601 in the years ended December 31, 2001, 2002 and 2003, respectively.

72



        We have entered into change in control arrangements with some of our executive officers and granted options under our stock option plans to some of our executive officers. We have also entered into indemnification agreements with each of our executive officers and directors. See "Management—Change in Control Arrangements" and "Description of Capital Stock—Indemnification Arrangements."

        All future transactions, if any, between us and our officers, directors and principal stockholders and their affiliates and any transactions between us and any entity with which our officers, directors or five percent stockholders are affiliated, will be approved by a majority of the board of directors, including a majority of the independent and disinterested outside directors, and will be on terms no less favorable to us than could be obtained from unaffiliated third parties.

73



PRINCIPAL STOCKHOLDERS

        Set forth below is information relating to the beneficial ownership of our common stock as of March 31, 2004, by each person known by us to beneficially own more than 5% of our outstanding shares of common stock of each class, each of our directors and our Named Executive Officers, and all of our directors and executive officers as a group.

        Each stockholder's percentage ownership in the following table is based on 19,501,334 shares of common stock outstanding as of March 31, 2004, as adjusted to reflect the conversion of all outstanding shares of our convertible participating preferred stock upon the closing of this offering and treating as outstanding all options held by that stockholder and exercisable within 60 days of March 31, 2004. As of March 31, 2004, there were 119 holders of our common stock.

        Except as otherwise indicated, and subject to applicable community property laws, the persons named in the table have sole voting and investment power with respect to all shares of common stock held by them. Unless otherwise indicated, the address of each officer, director and 5% stockholder listed below is c/o Heartland Payment Systems, Inc., 47 Hulfish Street, Suite 400, Princeton, New Jersey 08542.

 
   
  Percentage of Shares
Beneficially Owned

 
  Number of Shares
Beneficially Owned
Prior to this
Offering

Name of Beneficial Owner

  Prior to this
Offering

  After this
Offering

5% Holders:            
Greenhill Capital Partners, L.P. and affiliated investment funds(1)   5,502,530   28.2%    
LLR Equity Partners, L.P. and affiliated investment fund(2)   3,301,518   16.9%    

Directors and Executive Officers

 

 

 

 

 

 
Robert O. Carr(3)   5,497,500   28.2%    
Martin J. Uhle(4)   263,950   1.4%    
Robert H.B. Baldwin, Jr.(5)   447,250   2.3%    
Michael C. Hammer(6)   244,750   1.3%    
Brooks L. Terrell(7)   319,750   1.6%    
Scott L. Bok(1)   5,502,530   28.2%    
Mitchell L. Hollin(2)   3,301,518   16.9%    
Robert H. Niehaus(1)   5,502,530   28.2%    
Marc J. Ostro(8)   10,000   *    
Jonathan J. Palmer(9)   5,000   *    
George F. Raymond(10)   5,000   *    
All directors and named executive officers as a group (11 persons)(11)   14,597,248   74.9%    

*
Less than 1% of the outstanding stock

(1)
Beneficial ownership consists of 2,986,269 shares of common stock and warrants to purchase 382,656 shares of common stock held by Greenhill Capital Partners, L.P.; 910,493 shares of common stock and warrants to purchase 116,675 shares of common stock held by Greenhill Capital, L.P.; 482,249 shares of common stock and warrants to purchase 61,792 shares of common stock held by Greenhill Capital Partners (Executives), L.P.; and 498,519 shares of common stock and warrants to purchase 63,877 shares of common stock held by Greenhill Capital Partners (Cayman), L.P. By virtue of their ownership and positions as the Senior Members of GCP 2000, LLC and as Managing Directors of Greenhill Capital Partners, LLC, which control the general

74


    partners of Greenhill Capital Partners, L.P. and its affiliated investment funds, Scott L. Bok, Robert F. Greenhill and Robert H. Niehaus may be deemed to beneficially own these shares. In addition, GCP Managing Partner, L.P. and GCP, L.P., the general partners of Greenhill Capital Partners, L.P. and its affiliated investment funds, as well as Greenhill Capital Partners, LLC and GCP 2000, LLC, which control the general partners, and Greenhill & Co., Inc., the sole member of Greenhill Capital Partners, LLC, may be deemed to beneficially own these shares. The warrants will be redeemed by us with a portion of the net proceeds from this offering. Beneficial ownership includes 625,000 shares of common stock that are subject to an option granted to Robert O. Carr.

(2)
Beneficial ownership consists of 2,656,883 shares of common stock and warrants to purchase 340,449 shares of common stock held by LLR Equity Partners, L.P. and 269,635 shares of common stock and warrants to purchase 34,551 shares of common stock held by LLR Equity Partners Parallel, L.P. By virtue of his position as a Partner of LLR Capital, L.P., which is the General Partner of LLR Equity Partners and its affiliated investment funds, Mr. Hollin may be deemed to beneficially own these shares. The warrants will be redeemed by us with a portion of the net proceeds from this offering. Beneficial ownership includes 375,000 shares of common stock that are subject to an option granted to Robert O. Carr.

(3)
Beneficial ownership consists of 4,185,000 shares of common stock held by Carr Holdings, L.L.C., a New Jersey limited liability company owned and managed by Robert O. Carr and Jill Carr, Mr. Carr's wife; 200,000 shares of common stock held by The Robert O. Carr 2001 Charitable Remainder Unitrust; options to purchase 112,500 shares of common stock under our 2000 Equity Incentive Plan; and an option from Greenhill Capital Partners, L.P. and its affiliated funds and LLR Equity Partners, L.P. and its affiliated investment fund, to purchase up to 1,000,000 shares of common stock.

(4)
Beneficial ownership consists of 210,700 shares of common stock held by the Uhle Limited Partnership, an Ohio limited partnership of which Martin J. Uhle is the Managing Member, and options to purchase 53,250 shares of common stock under our 2000 Equity Incentive Plan.

(5)
Beneficial ownership consists of 136,000 shares of common stock held by Mr. Baldwin, 100,000 shares of common stock held by Margaret J. Sieck and Whitney H. Baldwin as Trustees for an Indenture created June 30, 2004 and options to purchase 211,250 shares of common stock under our 2000 Equity Incentive Plan.

(6)
Beneficial ownership consists of 200,000 shares of common stock held by the MCMJH Limited Partnership, an Arizona Limited Partnership of which Michael C. Hammer is the Managing Partner and options to purchase 44,750 shares of common stock under our 2000 Equity Incentive Plan.

(7)
Beneficial ownership consists of 275,000 shares of common stock held by the B. Terrell Limited Partnership, a Texas limited partnership of which Brooks L. Terrell is the general partner, and options to purchase 44,750 shares of common stock under our 2000 Equity Incentive Plan.

(8)
Beneficial ownership consists of options to purchase 10,000 shares of common stock under our 2000 Equity Incentive Plan.

(9)
Beneficial ownership consists of options to purchase 5,000 shares of common stock under our 2000 Equity Incentive Plan.

(10)
Beneficial ownership consists of options to purchase 5,000 shares of common stock under our 2000 Equity Incentive Plan.

(11)
Includes options to purchase 395,700 shares of common stock exercisable within 60 days of March 31, 2004 under our 2000 Equity Incentive Plan.

75



SELLING STOCKHOLDERS

        The following table presents certain information regarding the beneficial ownership of our common stock outstanding as of March 31, 2004 to be sold in this offering (but without giving effect to the underwriters' exercise of the over-allotment option) by the selling stockholders. Please see "Related Party Transactions" for a description of the material transactions between us and the selling stockholders.

 
  Shares Beneficially Owned Prior
to this Offering

   
  Shares Beneficially Owned
After the Offering

Name of Beneficial Owner

  Number
  Percentage
  Shares Being Sold
in the Offering

  Number
  Percentage
Greenhill Capital Partners, L.P. and affiliated investment funds   5,502,530   28.2%            
LLR Equity Partners, L.P. and affiliated investment fund   3,301,518   16.9%            

76



DESCRIPTION OF CAPITAL STOCK

        The following description of our capital stock does not purport to be complete and is subject to, and qualified in its entirety by, our amended and restated certificate of incorporation and amended and restated bylaws, which we have included as exhibits to the registration statement of which this prospectus forms a part.

Authorized Capitalization

        At the closing of this offering, our capital structure will consist of            authorized shares of common stock and            shares of undesignated preferred stock. Immediately following the completion of this offering, an aggregate of            shares of common stock will be issued and outstanding and no shares of preferred stock will be issued and outstanding.

Common Stock

        The holders of our common stock are entitled to one vote per share on any matter to be voted upon by stockholders. The holders of our common stock are entitled to dividends as our board of directors may declare from time to time from legally available funds subject to the preferential rights of the holders of any shares of our preferred stock that we may issue in the future.

        Our amended and restated certificate of incorporation does not provide for cumulative voting in connection with the election of directors. Accordingly, directors will be elected by a plurality of the shares voting once a quorum is present. No holder of our common stock will have any preemptive right to subscribe for any shares of capital stock issued in the future.

        Upon any voluntary or involuntary liquidation, dissolution or winding up of our affairs, the holders of our common stock are entitled to share, on a pro rata basis, all assets remaining after payment to creditors and subject to prior distribution rights of any shares of preferred stock that we may issue in the future. All of the outstanding shares of common stock are, and the shares offered by us in this offering will be, fully paid and non-assessable.

Preferred Stock

        7,619,048 shares of our convertible participating preferred stock will be automatically converted into 7,619,048 shares of our common stock upon completion of this offering. Consequently, as of the closing of this offering, no shares of our preferred stock will be outstanding. Under our amended and restated certificate of incorporation, our board of directors, without any further action by our stockholders, is authorized to issue shares of preferred stock in one or more classes or series. The board may fix the rights, preferences and privileges of the preferred stock, along with any limitations or restrictions, including voting rights, dividend rights, conversion rights, redemption privileges and liquidation preferences of each class or series of preferred stock. The preferred stock could have voting or conversion rights that could adversely affect the voting power or other rights of holders of our common stock. The issuance of preferred stock could also have the effect, under certain circumstances, of delaying, deferring or preventing a change of control of our company. We currently have no plans to issue any shares of preferred stock.

Registration Rights

        We have entered into a shareholders' agreement with the holders of our convertible redeemable preferred stock and some of the holders of our common stock. Immediately following this offering, the holders of approximately 15,243,320 shares of common stock, including shares to be issued upon the automatic conversion of the convertible participating preferred stock upon completion of this offering, will be entitled to registration rights with respect to their shares. Any group of holders of at least 10%

77



of the securities with registration rights can require us to register all or part of their shares at any time following six months after this offering, so long as the thresholds in the shareholders' agreement are met with respect to the amount of securities to be sold. After we have completed four such registrations we are no longer subject to these demand registration rights. In addition, the holders of securities with registration rights may also require us to include their shares in future registration statements that we file, subject to reduction at the option of the underwriters of such an offering. Upon any of these registrations, these shares will be freely tradable in the public market without restriction.

Warrants

        As of March 31, 2004, the following warrants were outstanding:

    warrants to purchase 84,452 shares of our common stock at a price of $0.01 per share, which expire on July 25, 2006; and

    warrants to purchase 1,000,000 shares of our common stock at a price of $5.25 per share, which expire on October 11, 2006.

        We intend to pay $5.25 million from the proceeds of this offering to redeem the outstanding warrants to purchase 1,000,000 shares of our common stock.

Anti-Takeover Effects Of Certain Provisions Of Delaware Law And Our Amended And Restated Certificate Of Incorporation And Bylaws

Effect of Delaware Anti-Takeover Statute

        We are subject to Section 203 of the Delaware General Corporation Law, an anti-takeover law. In general, Section 203 prohibits a Delaware corporation from engaging in any business combination with any interested stockholder for a period of three years following the date that the stockholder became an interested stockholder, unless:

    prior to that date, the board of directors of the corporation approved either the business combination or the transaction that resulted in the stockholder becoming an interested stockholder;

    upon consummation of the transaction that resulted in the stockholder becoming an interested stockholder, the interested stockholder owned at least 85% of the voting stock of the corporation outstanding at the time the transaction commenced, excluding for purposes of determining the number of shares outstanding those shares owned by persons who are directors and also officers and by excluding employee stock plans in which employee participants do not have the right to determine confidentially whether shares held subject to the plan will be tendered in a tender or exchange offer; or

    on or subsequent to that date, the business combination is approved by the board of directors of the corporation and authorized at an annual or special meeting of stockholders, and not by written consent, by the affirmative vote of at least 662/3% of the outstanding voting stock that is not owned by the interested stockholder.

        Section 203 defines "business combination" to include the following:

    any merger or consolidation involving the corporation and the interested stockholder;

    any sale, transfer, pledge or other disposition of 10% or more of the assets of the corporation involving the interested stockholder;

    subject to certain exceptions, any transaction that results in the issuance or transfer by the corporation of any stock of the corporation to the interested stockholder;

78


    any transaction involving the corporation that has the effect of increasing the proportionate share of the stock of any class or series of the corporation beneficially owned by the interested stockholder; or

    the receipt by the interested stockholder of the benefit of any loans, advances, guarantees, pledges or other financial benefits provided by or through the corporation.

        In general, Section 203 defines an interested stockholder as an entity or person beneficially owning 15% or more of the outstanding voting stock of the corporation and any entity or person affiliated with or controlling or controlled by any of these entities or persons.

Amended and Restated Certificate of Incorporation and Bylaw Provisions

        Our amended and restated certificate of incorporation and bylaws include provisions that may have the effect of discouraging, delaying or preventing a change in control or an unsolicited acquisition proposal that a stockholder might consider favorable, including a proposal that might result in the payment of a premium over the market price for the shares held by stockholders.

Supermajority Voting

        Our amended and restated certification of incorporation requires the approval of the holders of at least 662/3% of our combined voting power to effect certain amendments to our amended and restated certificate of incorporation. Our bylaws may be amended by either a majority of the board of directors, or the holders of 662/3% of our voting stock. Holders of 662/3% of our voting stock may remove, for cause, any director or the entire board of directors.

Authorized but Unissued or Undesignated Capital Stock

        At the closing of this offering, our authorized capital stock will consist of            shares of common stock and            shares of preferred stock. No preferred stock will be designated upon the closing of this offering. After this offering, we will have outstanding            shares of common stock. The authorized but unissued (and in the case of preferred stock, undesignated) stock may be issued by the board of directors in one or more transactions. In this regard, our amended and restated certificate of incorporation grants the board of directors broad power to establish the rights and preferences of authorized, unissued and undesignated preferred stock. The issuance and designation of shares of preferred stock pursuant to the board of directors' authority described above could decrease the amount of earnings and assets available for distribution to holders of common stock and adversely affect the rights and powers, including voting rights, of such holders and may have the effect of delaying, deferring or preventing a change in control. The board of directors does not currently intend to seek stockholder approval prior to any issuance of preferred stock, unless otherwise required by law.

Special Meetings of Stockholders

        Our bylaws provide that special meetings of our stockholders may be called only by our Chairman of the board of directors or by our Chief Executive Officer.

No Stockholder Action by Written Consent

        Our amended and restated certificate of incorporation and bylaws provide that an action required or permitted to be taken at any annual or special meeting of our stockholders may only be taken at a duly called annual or special meeting of stockholders. This provision prevents stockholders from initiating or effecting any action by written consent, and thereby taking actions opposed by the board.

79



Notice Procedures

        Our bylaws establish advance notice procedures with regard to all stockholder proposals to be brought before meetings of our stockholders, including proposals relating to the nomination of candidates for election as directors, the removal of directors and amendments to our amended and restated certificate of incorporation or bylaws. These procedures provide that notice of such stockholder proposals must be received in writing by our Secretary not less than 150 days prior to the meeting. The notice must contain certain information specified in the bylaws.

Limitation of Director Liability

        Our amended and restated certificate of incorporation limits the liability of our directors (in their capacity as directors but not in their capacity as officers) to us or our stockholders to the fullest extent permitted by Delaware law. Specifically, our directors will not be personally liable for monetary damages for breach of a director's fiduciary duty as a director, except for liability:

    for any breach of the director's duty of loyalty to us or our stockholders;

    for acts or omissions not in good faith or which involve intentional misconduct or a knowing violation of law;

    under Section 174 of the Delaware General Corporation Law, which relates to unlawful payments of dividends or unlawful stock repurchases or redemptions; or

    for any transaction from which the director derived an improper personal benefit.

Indemnification Arrangements

        Our bylaws provide that our directors and officers shall be indemnified and provide for the advancement to them of expenses in connection with actual or threatened proceedings and claims arising out of their status as such to the fullest extent permitted by the Delaware General Corporation Law. We have entered into indemnification agreements with each of our directors and executive officers that provide them with rights to indemnification and expense advancement to the fullest extent permitted under the Delaware General Corporation Law.

Listing

        We have applied to have our common stock included for quotation on the Nasdaq National Market under the symbol "HPAY."

Transfer Agent And Registrar

        The transfer agent and registrar for our common stock is                        .

80



SHARES ELIGIBLE FOR FUTURE SALE

        Prior to this offering, there has been no public market for our common stock, and we cannot predict the effect, if any, that market sales of shares of our common stock or the availability of shares of our common stock for sale will have on the market price of our common stock prevailing from time to time. Nevertheless, sales of substantial amounts of our common stock in the public market could adversely affect the market price of our common stock and could impair our future ability to raise capital through the sale of our equity securities.

        Upon completion of this offering, we will have            shares of common stock outstanding, assuming no exercise of the underwriters' over-allotment option. The number of shares of common stock to be outstanding after this offering is based on the number of shares outstanding as of March 31, 2004, and excludes            shares of our common stock authorized for issuance under our stock option plans, of which            shares were subject to outstanding options as of March 31, 2004, at a weighted average exercise price of $    per share.

        Of the outstanding shares, the            shares sold in this offering and any shares issued upon exercise of the underwriters' over-allotment option will be freely tradable without restriction under the Securities Act, except that any shares held by our "affiliates," as that term is defined in Rule 144 promulgated under the Securities Act, may only be sold in compliance with the limitations described below. The remaining            shares of common stock held by our affiliates will be deemed "restricted securities" as defined under Rule 144. Restricted shares may be sold in the public market only if registered or if they qualify for a resale under Rules 144, 144(k) or 701 promulgated under the Securities Act, which rules are summarized below. Subject to the lock-up agreements described below and the provisions of Rules 144, 144(k) and 701, additional shares will be available for sale in the public market as follows:

Number of Shares

  Date
    After 180 days from the date of this prospectus (or earlier with Citigroup's consent), the lock-up will be released and these shares will be freely tradable under Rule 144 (subject, in some cases to volume limitations) or Rule 144(k).
    After 180 days from the date of this prospectus (or earlier with Citigroup's consent), the lock-up will be released and these shares will be freely tradeable under Rule 701 (subject, in some cases to repurchase by us and volume limitations).
    After 180 days from the date of this prospectus, these restricted securities will have been held for less than one year and will not yet be available for resale under Rule 144.

Rule 144

        In general, under Rule 144, as currently in effect, beginning 90 days after the date of this prospectus, a person who has beneficially owned shares of our common stock for at least one year would be entitled to sell those shares. Persons who have owned shares of our common stock for at least one year would be entitled to sell, within any three-month period, a number of shares that does not exceed the greater of:

    1% of the number of shares of common stock then outstanding, which will equal approximately            shares immediately after this offering; or

    the average weekly trading volume of the common stock on the Nasdaq National Market during the four calendar weeks preceding the filing of a notice on Form 144 with respect to that sale.

81


Rule 144(k)

        Under Rule 144(k), a person who is not deemed to have been one of our "affiliates" at any time during the 90 days preceding a sale, and who has beneficially owned the shares proposed to be sold for at least two years, generally including the holding period of any prior owner other than an "affiliate," is entitled to sell such shares without complying with the manner of sale, notice filing, volume limitation or notice provisions of Rule 144.

Rule 701

        In general, under Rule 701, any of our employees, directors, officers, consultants or advisors who purchase shares from us in connection with a compensatory stock or option plan or other written agreement before the effective date of this offering is entitled to resell those shares 90 days after the effective date of this offering in reliance on Rule 144, without having to comply with certain restrictions, including the holding period, contained in Rule 144.

        The SEC has indicated that Rule 701 will apply to typical stock options granted by an issuer before it becomes subject to the reporting requirements of the Securities Exchange Act of 1934, as amended, along with the shares acquired upon exercise of those options, including exercises after the date of this prospectus. Securities issued in reliance on Rule 701 are restricted securities and, subject to the contractual restrictions described above, beginning 90 days after the date of this prospectus, may be sold by persons other than "affiliates," as defined in Rule 144, subject only to the manner of sale provisions of Rule 144. Securities issued in reliance on Rule 701 may be sold by "affiliates" under Rule 144 without compliance with its one year minimum holding period requirement.

Stock Options

        As of March 31, 2004, options to purchase a total of 3,405,443 shares of common stock were outstanding, of which 2,568,054 are currently exercisable. We intend to file a Form S-8 registration statement under the Securities Act to register all shares of common stock issued or issuable under our stock option plans. Accordingly, shares of common stock underlying these options will be eligible for sale in the public markets, subject to vesting restrictions or the lock-up agreements described below. See "Management—Employee Benefit Plans."

Lock-up Agreements

        We, each of our officers and directors and holders of substantially all of our common stock, including any securities convertible into or exchangeable or exercisable for or repayable with common stock, and preferred stock have agreed, with certain limited exceptions, not to sell or otherwise dispose of any shares of our common stock or options to acquire shares of our common stock or take any action to do any of the foregoing during the 180-day period following the date of this prospectus. Citigroup may, in its sole discretion and at any time without notice, release all or any portion of the securities subject to lock-up agreements. See "Underwriting."

Registration Rights

        Following this offering, under specified circumstances and subject to customary conditions, holders of approximately 15,243,320 shares of our outstanding common stock, including shares to be issued upon the automatic conversion of the convertible participating preferred stock immediately upon completion of this offering, will have demand and piggyback registration rights with respect to their shares of common stock, subject to the 180-day lock-up arrangement described above, to require us to register their shares of common stock under the Securities Act, and rights to participate in any future registrations of securities. If the holders of these registrable securities request that we register their shares, and if the registration is effected, these shares will become freely tradable without restriction under the Securities Act. Any sales of securities by these stockholders could have a material adverse effect on the trading price of our common stock. See "Description of Capital Stock—Registration Rights."

82



UNDERWRITING

        Citigroup Global Markets Inc. is acting as the sole bookrunning manager of the offering, and, together with Credit Suisse First Boston LLC, Robert W. Baird & Co. Incorporated, William Blair & Company, L.L.C. and KeyBanc Capital Markets, a division of McDonald Investments Inc., are acting as representatives of the underwriters named below. Subject to the terms and conditions stated in the underwriting agreement dated the date of this prospectus, each underwriter named below has agreed to purchase, and we and the selling stockholders have agreed to sell to that underwriter, the number of shares set forth opposite the underwriter's name.

Underwriter

  Number of
Shares

Citigroup Global Markets Inc.     
Credit Suisse First Boston LLC    
Robert W. Baird & Co. Incorporated    
William Blair & Company, L.L.C.     
KeyBanc Capital Markets, a division of McDonald Investments Inc.     
   
  Total    
   

        The underwriting agreement provides that the obligations of the underwriters to purchase the shares included in this offering are subject to approval of legal matters by counsel and to other conditions. The underwriters are obligated to purchase all the shares (other than those covered by the over-allotment option described below) if they purchase any of the shares.

        The underwriters propose to offer some of the shares directly to the public at the public offering price set forth on the cover page of this prospectus and some of the shares to dealers at the public offering price less a concession not to exceed $            per share. The underwriters may allow, and dealers may reallow, a concession not to exceed $            per share on sales to other dealers. If all of the shares are not sold at the initial offering price, the representatives may change the public offering price and the other selling terms. The representatives have advised us and the selling stockholders that the underwriters do not intend sales to discretionary accounts to exceed five percent of the total number of shares of our common stock offered by them.

        We and the selling stockholders have granted to the underwriters an option, exercisable for 30 days from the date of this prospectus, to purchase up to            additional shares of common stock at the public offering price less the underwriting discount. The underwriters may exercise the option solely for the purpose of covering over-allotments, if any, in connection with this offering. To the extent the option is exercised, each underwriter must purchase a number of additional shares approximately proportionate to that underwriter's initial purchase commitment.

        We, our officers and directors, the selling stockholders and our other stockholders, have agreed that, for a period of 180 days from the date of this prospectus, we and they will not, without the prior written consent of Citigroup, dispose of or hedge any shares of our common stock or any securities convertible into or exchangeable for our common stock. Citigroup in its sole discretion may release any of the securities subject to these lock-up agreements at any time without notice.

        At our request, the underwriters have reserved up to            % of the shares of common stock for sale at the initial public offering price to persons who are directors, officers or employees, or who are otherwise associated with us through a directed share program. The number of shares of common stock available for sale to the general public will be reduced by the number of directed shares purchased by participants in the program. Any directed shares not purchased will be offered by the underwriters to the general public on the same basis as all other shares of common stock offered. We have agreed to

83



indemnify the underwriters against certain liabilities and expenses, including liabilities under the Securities Act, in connection with the sales of the directed shares.

        Each underwriter has represented, warranted and agreed that:

    it has not offered or sold and, prior to the expiry of a period of six months from the closing date, will not offer or sell any shares included in this offering to persons in the United Kingdom except to persons whose ordinary activities involve them in acquiring, holding, managing or disposing of investments (as principal or agent) for the purposes of their businesses or otherwise in circumstances which have not resulted and will not result in an offer to the public in the United Kingdom within the meaning of the Public Offers of Securities Regulations 1995;

    it has only communicated and caused to be communicated and will only communicate or cause to be communicated any invitation or inducement to engage in investment activity (within the meaning of section 21 of the Financial Services and Markets Act 2000, or FSMA), received by it in connection with the issue or sale of any shares included in this offering in circumstances in which section 21(1) of the FSMA does not apply to us;

    it has complied and will comply with all applicable provisions of the FSMA with respect to anything done by it in relation to the shares included in this offering in, from or otherwise involving the United Kingdom; and

    the offer in The Netherlands of the shares included in this offering is exclusively limited to persons who trade or invest in securities in the conduct of a profession or business (which include banks, stockbrokers, insurance companies, pension funds, other institutional investors and finance companies and treasury departments of large enterprises).

        Prior to this offering, there has been no public market for our common stock. Consequently, the initial public offering price for the shares will be determined by negotiations among us, the selling stockholders and the representatives. Among the factors to be considered in determining the initial public offering price will be our record of operations, our current financial condition, our future prospects, our markets, the economic conditions in and future prospects for the industry in which we compete, our management, and currently prevailing general conditions in the equity securities markets, including current market valuations of publicly traded companies considered comparable to our company. We cannot assure you, however, that the prices at which the shares will sell in the public market after this offering will not be lower than the initial public offering price or that an active trading market in our common stock will develop and continue after this offering.

        We have applied to have our common stock included for quotation on the Nasdaq National Market under the symbol "HPAY".

        The following table shows the underwriting discounts and commissions that we and the selling stockholders are to pay to the underwriters in connection with this offering. These amounts are shown assuming both no exercise and full exercise of the underwriters' option to purchase additional shares of common stock.

 
  Paid By Heartland
  Paid by Selling
Stockholders

 
  No
Exercise

  Full
Exercise

  No
Exercise

  Full
Exercise

Per share   $     $     $     $  
Total   $     $     $     $  

        In connection with the offering, Citigroup on behalf of the underwriters, may purchase and sell shares of common stock in the open market. These transactions may include short sales, syndicate covering transactions and stabilizing transactions. Short sales involve syndicate sales of common stock in

84



excess of the number of shares to be purchased by the underwriters in the offering, which creates a syndicate short position. "Covered" short sales are sales of shares made in an amount up to the number of shares represented by the underwriters' over-allotment option. In determining the source of shares to close out the covered syndicate short position, the underwriters will consider, among other things, the price of shares available for purchase in the open market as compared to the price at which they may purchase shares through the overallotment option. Transactions to close out the covered syndicate short involve either purchases of the common stock in the open market after the distribution has been completed or the exercise of the over-allotment option. The underwriters may also make "naked" short sales of shares in excess of the over-allotment option. The underwriters must close out any naked short position by purchasing shares of common stock in the open market. A naked short position is more likely to be created if the underwriters are concerned that there may be downward pressure on the price of the shares in the open market after pricing that could adversely affect investors who purchase in the offering. Stabilizing transactions consist of bids for or purchases of shares in the open market while the offering is in progress.

        The underwriters also may impose a penalty bid. Penalty bids permit the underwriters to reclaim a selling concession from a syndicate member when Citigroup repurchases shares originally sold by that syndicate member in order to cover syndicate short positions or make stabilizing purchases.

        Any of these activities may have the effect of preventing or retarding a decline in the market price of the common stock. They may also cause the price of the common stock to be higher than the price that would otherwise exist in the open market in the absence of these transactions. The underwriters may conduct these transactions on the Nasdaq National Market or in the over-the-counter market, or otherwise. If the underwriters commence any of these transactions, they may discontinue them at any time.

        We and the selling stockholders estimate that our respective portions of the total expenses of this offering will be $            and $            .

        The underwriters have performed banking, investment banking and advisory services for us from time to time for which they have received customary fees and expenses. The underwriters may, from time to time, engage in transactions with and perform services for us in the ordinary course of their business.

        A prospectus in electronic format may be made available on the websites maintained by one or more of the underwriters. The representatives may agree to allocate a number of shares to underwriters for sale to their online brokerage account holders. The representatives will allocate shares to underwriters that may make Internet distributions on the same basis as other allocations. In addition, shares may be sold by the underwriters to securities dealers who resell shares to online brokerage account holders.

        We and the selling stockholders have agreed to indemnify the underwriters against certain liabilities, including liabilities under the Securities Act of 1933, or to contribute to payments the underwriters may be required to make because of any of those liabilities.

85



LEGAL MATTERS

        The validity of the common stock offered hereby will be passed upon for us by Dorsey & Whitney LLP, New York, New York. Various legal matters relating to the offering will be passed upon for the underwriters by Cleary, Gottlieb, Steen & Hamilton.


EXPERTS

        The consolidated financial statements as of December 31, 2002 and 2003, and for each of the three years in the period ended December 31, 2003 included in this prospectus have been audited by Deloitte & Touche LLP, an independent registered public accounting firm, as stated in their report appearing herein (which report expresses an unqualified opinion and includes an explanatory paragraph referring to the restatement of the 2001, 2002 and 2003 consolidated financial statements), and have been so included in reliance upon the report of such firm given upon their authority as experts in accounting and auditing.


WHERE YOU CAN FIND MORE INFORMATION

        We have filed with the Securities and Exchange Commission, Washington, D.C., under the Securities Act, a registration statement on Form S-1 relating to the common stock we are offering. This prospectus does not contain all of the information included in the registration statement and its exhibits and schedules thereto. For further information with respect to us and the shares we are offering pursuant to this prospectus, you should refer to the registration statement and its exhibits and schedules. Statements contained in this prospectus as to the contents of any contract, agreement or other document referred to are not necessarily complete, and you should refer to the copy of that contract or other document filed as an exhibit to the registration statement. You may read or obtain a copy of the registration statement at the commission's public reference room at 450 Fifth Street, N.W., Washington, D.C. 20549. You may obtain information on the operation of the public reference room by calling the commission at 1-800-SEC-0330. The commission maintains a website that contains reports, proxy information statements and other information regarding registrants that file electronically with the commission. The address of this website is http://www.sec.gov.

        We intend to furnish holders of our common stock with annual reports containing, among other information, audited financial statements certified by an independent public accounting firm. We intend to furnish other reports as we may determine or as may be required by law.

86



HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY

TABLE OF CONTENTS

 
  Page

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

 

F-2
CONSOLIDATED FINANCIAL STATEMENTS    
Balance Sheets as of December 31, 2002, 2003 and March 31, 2004 (unaudited)   F-3
Statements of Operations for the Years Ended December 31, 2001, 2002 and 2003 and for the three months ended March 31, 2003 and 2004 (unaudited)   F-4
Statements of Changes in Stockholders' Deficit for the Years Ended December 31, 2001, 2002 and 2003 and for the three months ended March 31, 2003 and 2004 (unaudited)   F-5
Statements of Cash Flows for the Years Ended December 31, 2001, 2002 and 2003 and for the three months ended March 31, 2003 and 2004 (unaudited)   F-6
Notes to Consolidated Financial Statements   F-7

F-1



REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Board of Directors and Stockholders of
Heartland Payment Systems, Inc.

We have audited the accompanying consolidated balance sheet of Heartland Payment Systems, Inc. and subsidiary (the "Company") as of December 31, 2002 and 2003, and the related consolidated statements of operations, stockholders' deficit, and cash flows for the years ended December 31, 2001, 2002 and 2003. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits.

We conducted our audits in accordance with standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of the Company at December 31, 2002 and 2003, and the results of their operations and their cash flows for the years ended December 31, 2001, 2002 and 2003 in conformity with accounting principles generally accepted in the United States of America.

As discussed in Note 22, the accompanying consolidated financial statements have been restated.

/s/ Deloitte & Touche LLP
August 10, 2004

F-2



HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY

CONSOLIDATED BALANCE SHEETS

 
  December 31,
  March 31,
 
 
  2002
  2003
  2004
 
 
  (As Restated
See Note 22)

  (As Restated
See Note 22)

  (unaudited)

 
Assets                    
Cash and cash equivalents   $ 8,072,888   $ 13,003,647   $ 15,077,488  
Receivables     33,434,706     44,934,093     49,161,852  
Investments     1,527,408     1,354,323     1,353,944  
Inventory     741,045     2,229,680     2,250,271  
Capitalized signing bonuses, net     11,729,106     15,346,664     16,896,792  
Deferred tax assets, net         19,404,660     20,015,927  
Property and equipment, net     6,600,278     6,208,952     6,752,877  
Prepaid expenses and other assets     1,800,471     1,196,516     1,278,187  
   
 
 
 
Total assets   $ 63,905,902   $ 103,678,535   $ 112,787,338  
   
 
 
 
Liabilities and stockholders' deficit                    
Accounts payable   $ 41,031,068   $ 52,146,485   $ 57,247,705  
Accrued expenses and other     4,065,800     5,651,992     6,354,345  
Borrowings     3,608,397     3,103,062     2,853,062  
Merchant deposits and loss reserves     5,167,988     4,761,376     4,963,917  
Warrants with mandatory redemption provisions     605,049     2,111,313     1,056,495  
Accrued commission and buyout liability     26,028,671     33,779,213     36,657,217  
   
 
 
 
Total liabilities     80,506,973     101,553,441     109,132,741  

Commitments and contingencies (Note 15)

 

 

 

 

 

 

 

 

 

 
Series A Senior Convertible Participating Preferred Stock, $80 million liquidation preference, $.001 par value, 10,000,000 shares authorized, 7,619,048 issued and outstanding     43,400,741     43,400,741     43,400,741  

Stockholders' deficit:

 

 

 

 

 

 

 

 

 

 
  Common Stock, $.001 par value, 25,000,000 shares authorized, 7,876,187, 8,009,598 and 8,229,780 issued and outstanding in 2002, 2003 and at the period ended March 31, 2004, respectively     7,877     8,010     8,230  
  Warrants outstanding     1,500,000     1,500,000     1,500,000  
  Additional paid-in capital             964,350  
  Accumulated other comprehensive income     16,870     4,298     6,808  
  Accumulated deficit     (61,526,559 )   (42,787,955 )   (42,225,532 )
   
 
 
 
      Total stockholders' deficit     (60,001,812 )   (41,275,647 )   (39,746,144 )
   
 
 
 
Total liabilities and stockholders' deficit   $ 63,905,902   $ 103,678,535   $ 112,787,338  
   
 
 
 

See notes to consolidated financial statements.

F-3



HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY

CONSOLIDATED STATEMENTS OF OPERATIONS

 
  Year Ended December 31,
  Three Months Ended March 31,
 
 
  2001
  2002
  2003
  2003
  2004
 
 
  (As Restated
See Note 22)

  (As Restated
See Note 22)

  (As Restated
See Note 22)

  (unaudited)

 
Revenue:                                
  Gross processing revenue   $ 180,425,742   $ 268,242,121   $ 366,112,640   $ 73,920,416   $ 108,796,830  
  Other revenue, net     9,100,634     11,751,021     11,338,868     2,906,652     3,087,968  
   
 
 
 
 
 
    Total net revenue     189,526,376     279,993,142     377,451,508     76,827,068     111,884,798  

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Interchange     130,787,463     195,294,482     265,233,272     53,656,960     78,531,716  
  Dues and assessments     6,882,777     10,140,242     13,999,962     2,723,116     4,350,717  
  Other cost of services     38,322,552     38,804,746     47,007,647     10,150,604     14,260,816  
  Selling and administrative     16,073,810     20,785,673     25,751,041     5,566,294     7,232,669  
  Depreciation and amortization     7,125,312     8,858,767     12,350,660     2,771,959     3,301,322  
  Accrued commission and buyout liability expense     25,594,489     13,802,622     11,497,316     2,226,692     3,604,400  
   
 
 
 
 
 
    Total expenses     224,786,403     287,686,532     375,839,898     77,095,625     111,281,640  
   
 
 
 
 
 
  (Loss) income from operations     (35,260,027 )   (7,693,390 )   1,611,610     (268,557 )   603,158  

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  Interest expense, net     (1,771,059 )   (659,619 )   (674,192 )   (138,403 )   (175,702 )
  Gain on sale of merchant contracts     9,723,094     500,000              
  Other, net     (861,162 )   51,909     (739,371 )   39,439     832,968  
   
 
 
 
 
 
    Total other income (expense)     7,090,873     (107,710 )   (1,413,563 )   (98,964 )   657,266  
   
 
 
 
 
 

(Loss) income before income taxes

 

 

(28,169,154

)

 

(7,801,100

)

 

198,047

 

 

(367,521

)

 

1,260,424

 

Provision for (benefit from) income taxes

 

 

17,392

 

 

50,863

 

 

(19,045,650

)

 

28,336

 

 

698,001

 
   
 
 
 
 
 
Net (loss) income     (28,186,546 )   (7,851,963 )   19,243,697     (395,857 )   562,423  
Fair value adjustment for warrants with mandatory redemption provisions             1,506,264          
Accretion of Series A Senior Convertible Participating Preferred Stock     1,390,041     6,509,019              
   
 
 
 
 
 
Net (loss) income attributable to Common Stock   $ (29,576,587 ) $ (14,360,982 ) $ 17,737,433   $ (395,857 ) $ 562,423  
   
 
 
 
 
 
Earnings (loss) per share:                                
  Basic   $ (2.95 ) $ (0.93 ) $ 1.14   $ (0.03 ) $ 0.04  
  Diluted   $ (2.95 ) $ (0.93 ) $ 1.00   $ (0.03 ) $ 0.03  
Weighted average number of shares outstanding:                                
  Basic     10,039,079     15,440,226     15,584,861     15,495,235     15,766,971  
  Diluted     10,039,079     15,440,226     17,735,075     15,495,235     19,039,765  

See notes to consolidated financial statements.

F-4


HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY
CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' DEFICIT

 
  Preferred Stock
  Common Stock
   
   
  Accumulated
Other
Comprehensive
Income

   
   
 
 
   
  Additional
Paid-In
Capital

  Accumulated
Deficit

   
 
 
  Shares
  Amount
  Shares
  Amount
  Warrants
  Total
 
Balance, January 1, 2001   7,212,500   $ 7,213   1,287,500   $ 1,288   $   $ 700,713   $   $ (14,998,399 ) $ (14,289,185 )

Conversion of Series A Preferred Stock to Common Stock

 

(7,212,500

)

 

(7,213

)

7,212,500

 

 

7,213

 

 


 

 


 

 


 

 


 

 


 
Issuance of Common Stock for commission buyout         47,167     47         188,621             188,668  
Repurchase and cancellation of Common Stock in connection with the issuance of Series A Senior Convertible Participating Preferred Stock         (760,000 )   (760 )               (3,989,240 )   (3,990,000 )
Repurchase of Common Stock         (66,750 )   (67 )       (40,262 )       (201,148 )   (241,477 )
Warrants issued in connection with Series A Senior Convertible                                                    
  Participating Preferred Stock                 1,500,000                 1,500,000  
Accretion of Series A Senior Convertible Participating Preferred Stock                     (849,072 )       (540,969 )   (1,390,041 )
Net Loss for the period (as restated see note 22)                             (28,186,546 )   (28,186,546 )
   
 
 
 
 
 
 
 
 
 
Balance, December 31, 2001 (as restated see note 22)     $   7,720,417   $ 7,721   $ 1,500,000   $   $   $ (47,916,302 ) $ (46,408,581 )
   
 
 
 
 
 
 
 
 
 
Issuance of Common Stock for commission buyout         62,000     62         281,928             281,990  
Issuance of Common Stock in connection with Welsch Financial Merchant Services, Inc. purchase         141,870     142         669,494             669,636  
Repurchase of Common Stock         (48,100 )   (48 )       (200,697 )           (200,745 )
Accretion of Series A Senior Convertible Participating Preferred Stock                     (750,725 )       (5,758,294 )   (6,509,019 )
Accumulated other comprehensive income                         16,870         16,870  
Net loss for the period (as restated see note 22)                             (7,851,963 )   (7,851,963 )
   
 
 
 
 
 
 
 
 
 
Balance, December 31, 2002 (as restated see note 22)     $   7,876,187   $ 7,877   $ 1,500,000   $   $ 16,870   $ (61,526,559 ) $ (60,001,812 )
   
 
 
 
 
 
 
 
 
 
Issuance of Common Stock for earnout provisions     $   133,333   $ 133   $   $ 998,531   $   $   $ 998,664  
Issuance of Common Stock—options exercised         1,078     1         10,779             10,780  
Repurchase of Common Stock         (1,000 )   (1 )       (8,139 )           (8,140 )
Fair value adjustment for warrants with mandatory redemption provisions                     (1,001,171 )       (505,093 )   (1,506,264 )
Accumulated other comprehensive loss                         (12,572 )       (12,572 )
Net income for the period (as restated see note 22)                             19,243,697     19,243,697  
   
 
 
 
 
 
 
 
 
 
Balance, December 31, 2003 (as restated see note 22)     $   8,009,598   $ 8,010   $ 1,500,000   $   $ 4,298   $ (42,787,955 ) $ (41,275,647 )
Issuance of Common Stock—options exercised (unaudited)         220,182     220         964,350             964,570  
Accumulated other comprehensive income (unaudited)                         2,510         2,510  
Net income for the period (unaudited)                             562,423     562,423  
   
 
 
 
 
 
 
 
 
 
Balance, March 31, 2004 (unaudited)     $   8,229,780   $ 8,230   $ 1,500,000   $ 964,350   $ 6,808   $ (42,225,532 ) $ (39,746,144 )
   
 
 
 
 
 
 
 
 
 

See notes to consolidated financial statements.

F-5



HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY

CONSOLIDATED STATEMENTS OF CASH FLOWS

 
  Year Ended December 31,
  Three Months Ended March 31,
 
 
  2001
  2002
  2003
  2003
  2004
 
 
  (As Restated
See Note 22)

  (As Restated
See Note 22)

  (As Restated
See Note 22)

  (unaudited)

 
Cash flows from operating activities:                                
  Net (loss) income   $ (28,186,546 ) $ (7,851,963 ) $ 19,243,697   $ (395,857 ) $ 562,423  
  Adjustments to reconcile net (loss) income to net cash provided by operating activities:                                
    Depreciation and amortization     7,125,312     8,858,767     12,350,660     2,771,959     3,301,322  
    (Gain) loss on disposal of property and equipment     (11,082 )   (43,720 )   64,347          
    Capitalization of signing bonuses, net     (7,924,425 )   (8,106,179 )   (12,288,288 )   (2,199,118 )   (3,975,668 )
    Deferred taxes             (19,404,660 )       (611,267 )
    Changes in operating assets and liabilities:                                
      Increase in receivables     (2,917,666 )   (6,028,743 )   (11,499,387 )   (37,131 )   (4,227,759 )
      Increase in inventory     (86,431 )   (351,459 )   (915,191 )   (113,846 )   (20,591 )
      Decrease (increase) in prepaid expenses and other assets     448,914     (615,759 )   348,534     168,381     (145,526 )
      Increase in accounts payable     10,862,378     6,189,566     11,115,417     778,620     5,101,220  
      Increase in accrued expenses and other     (2,352,778 )   1,591,357     1,586,192     (67,675 )   702,353  
      Decrease in deferred revenue     (8,976,410 )   (500,000 )            
      Decrease in merchant deposits and loss reserves     (8,728,376 )   (1,683,634 )   (406,612 )   (305,259 )   202,541  
      Increase in accrued commission and buyout liability     20,797,728     6,371,237     8,749,206     1,173,053     2,878,004  
   
 
 
 
 
 
        Net cash (used in) provided by operating activities     (19,949,382 )   (2,170,530 )   8,943,915     1,773,127     3,767,052  
   
 
 
 
 
 
Cash flows from investing activities:                                
  Purchase of securities     (25,000 )   (1,630,538 )   (310,000 )   (14,946 )   (1,183 )
  Maturities of securities         145,000     470,513     121,235     4,072  
  Purchases of property and equipment     (2,859,703 )   (4,828,427 )   (3,670,974 )   (1,624,114 )   (1,355,852 )
  Proceeds from disposal of property and equipment     202,291     102,552              
   
 
 
 
 
 
        Net cash used in investing activities     (2,682,412 )   (6,211,413 )   (3,510,461 )   (1,517,825 )   (1,352,963 )
   
 
 
 
 
 
Cash flows from financing activities:                                
  Proceeds from issuance of Series A Senior Convertible Participating Preferred Stock     35,501,681                  
  Warrants issued in connection with Series A Senior Convertible Participating Preferred Stock     1,500,000                  
  Warrants issued in connection with debt financing     605,049                  
  Redemption of warrants issued in connection with debt financing                     (1,054,818 )
  Proceeds from debt issuance     6,760,000     3,608,397     500,000          
  Principal payments on borrowings     (6,760,000 )       (1,005,335 )   (104,707 )   (250,000 )
  Issuance of Common Stock                 10,780         964,570  
  Repurchase of Common Stock     (4,231,477 )   (200,745 )   (8,140 )        
   
 
 
 
 
 
        Net cash provided by (used in) financing activities     33,375,253     3,407,652     (502,695 )   (104,707 )   (340,248 )
   
 
 
 
 
 
Net increase (decrease) in cash     10,743,459     (4,974,291 )   4,930,759     150,595     2,073,841  
Cash and cash equivalents, beginning of period     2,303,720     13,047,179     8,072,888     8,072,888     13,003,647  
   
 
 
 
 
 
Cash and cash equivalents, end of period   $ 13,047,179   $ 8,072,888   $ 13,003,647   $ 8,223,483   $ 15,077,488  
   
 
 
 
 
 
Supplemental cash flow information:                                
  Cash paid for interest   $ 1,893,687   $ 650,116   $ 770,196   $ 173,378   $ 214,264  
  Cash paid for income taxes     17,392     42,590     116,466     28,336     272,754  
Supplemental schedule of non cash activities:                                
  Accretion of Series A Senior Convertible Participating Preferred Stock     1,390,041     6,509,019              
  Adjust warrants to lower of fair value or redemption value             1,506,264          
  Conversion of Series A Preferred Stock to Common Stock     7,213                  
  Stock issued to satisfy buyout and earnout liabilities     188,668     951,626     998,664          
  Equipment transferred to inventory at net book value             573,444          
  Amortization of other assets     96,845     215,777     255,421     63,855     63,855  
  Loss on extinguishment of debt     477,409                  

See notes to consolidated financial statements.

F-6



HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1.    ORGANIZATION AND OPERATIONS

        The accompanying consolidated financial statements include those of Heartland Payment Systems, Inc. (the "Company) and its wholly-owned subsidiary, Heartland Payroll Company ("HPC"). All intercompany balances and transactions with the Company's wholly-owned subsidiary have been eliminated upon consolidation. The Company provides payment-processing services related to bank card transactions for merchants throughout the United States. In addition, the Company provides certain other merchant services, including the sale and rental of terminal equipment and supplies. HPC provides payroll and related tax filing services throughout the United States.

        The officers and directors of the Company represent a majority of the outstanding shares, and so control the Company.

        Use of Estimates—The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. Estimates include accrued commission and buyout liability, capitalized signing bonuses, loss reserves, certain accounts payable and accrued expenses and certain tax assets and liabilities and the related valuation allowances. Actual results could differ from those estimates.

        Concentrations—The majority of the Company's merchant processing activity is processed by a single vendor. The Company believes that the vendor maintains appropriate backup systems and alternative arrangements to avoid a significant disruption of processing in the event of an unforeseen event.

        Substantially all of the Company's revenue is derived from processing Visa and MasterCard bank card transactions. Because the Company is not a "member bank" as defined by Visa and MasterCard, in order to process these bank card transactions the Company has entered into a sponsorship agreement with a bank. The agreement with the bank sponsor requires, among other things, that the Company abide by the by-laws and regulations of the Visa and MasterCard associations and maintain a certificate of deposit with the bank sponsor. If the Company breaches the sponsorship agreement, the bank sponsor may terminate the agreement and, under the terms of the agreement, the Company would have 180 days to identify an alternative bank sponsor. The Company is dependent on its bank sponsor, Visa and MasterCard for notification of any compliance breaches. As of December 31, 2003, the Company has not been notified of any such issues by its bank sponsor, Visa or MasterCard.

2.    SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

        Cash and Cash Equivalents—The Company considers all highly liquid investments with original maturities of three months or less when purchased to be cash equivalents.

        Investments—Investments consist of corporate and U.S. Government debt securities and certificates of deposit. The Company classifies its investments as available-for-sale and records them at the fair value of the investments based on quoted market prices. Cost is determined on a specific identification basis.

        Inventories—Inventories consist of point-of-sale terminal equipment held for sale to merchants, and are valued at the lower of cost or market price. Cost is arrived at using the first-in, first-out method. Market price is estimated based on current sales of equipment.

F-7



        Capitalized Signing Bonuses—Capitalized signing bonuses consist of up-front payments made to Relationship Managers and sales managers for the creation of new merchant relationships. Pursuant to Staff Accounting Bulletin Topic 13, Revenue Recognition, and FASB Technical Bulletin No. 90-1, Accounting for Separately Priced Extended Warranty and Product Maintenance Contracts, signing bonuses represent incremental, direct customer acquisition costs that are contractually recoverable through gross margins associated with merchant contracts. The capitalized signing bonuses are amortized using a method which approximates a proportional revenue approach over the initial three-year term of the merchant contract.

        The up-front payment is based on the estimated gross margin for the first year of the merchant contract. The signing bonus, amount capitalized, and related amortization are adjusted at each reporting period to reflect the actual gross margin generated by the merchant contract during that period.

        Management evaluates the capitalized signing bonuses for impairment at each balance sheet date by comparing, on a pooled basis by vintage month of origination, the expected future net cash flows from underlying merchant relationships to the carrying amount of the capitalized signing bonus. If the estimated future net cash flows are lower than the recorded carrying amount, indicating an impairment of the value of the capitalized signing bonuses, the impairment loss will be charged to operations.

        Property and Equipment—Property and equipment are carried at cost, net of accumulated depreciation. Depreciation is computed straight-line over periods ranging from three to ten years for furniture and equipment, and three years for point-of-sale terminals held for rental. Leasehold improvements are amortized over the lesser of the economic useful life of the improvement or the term of the lease. The Company capitalizes the cost of computer software developed for internal use and amortizes such costs over an estimated useful life of three years.

        Long-Lived Assets—The Company evaluates the potential for impairment when changes in circumstances indicate that undiscounted cash flows estimated to be generated by the related assets are less than the carrying amount. Management believes that no such changes in circumstances or impairment have occurred as of December 31, 2003.

        Merchant Deposits and Loss Reserves—Disputes between a cardholder and a merchant periodically arise due to the cardholder's dissatisfaction with merchandise quality or the merchant's service, and the disputes may not always be resolved in the merchant's favor. In some of these cases, the transaction is "charged back" to the merchant and the purchase price is refunded to the cardholder by the credit card-issuing institution. If the merchant is unable to fund the refund, the Company is liable for the full amount of the transaction. The Company may have partial recourse to the Relationship Manager originally soliciting the merchant contract, if the Relationship Manager is still receiving income from the merchant's processing activities. The Company maintains deposits or the pledge of a letter of credit from certain merchants as an offset to potential contingent liabilities that are the responsibility of such merchants. The Company evaluates its ultimate risk and records an estimate of potential loss for chargebacks related to merchant fraud based upon an assessment of actual historical fraud loss rates compared to expected processing volume levels.

        Accrued Commission and Buyout Liability—Relationship Managers and sales managers are paid residual commissions based on the gross margin generated by monthly merchant processing activity. In 2001, the Company made changes to its employment contracts with its Relationship Managers and sales managers. As a result, a significant portion of the monthly residual commission payments made by the

F-8



Company to vested Relationship Managers and sales managers (those Relationship Managers and sales managers that have achieved a certain level of monthly residual commission) was considered compensation for signing and installing merchants because the Relationship Managers and sales managers were no longer required to perform any future services to earn these commissions. In addition, this change provided the Company's vested Relationship Managers and sales managers with a put option and the Company with a call option to buy out the commission obligation at a specified multiple of the prior twelve months' commissions.

Based on the absence of any ongoing performance requirement for the vested Relationship Managers and sales managers to receive these commissions, the related call/put provisions, the Company's historical practice of executing purchases of the residual commissions, and the mutual understanding between the Company and the Relationship Managers and sales managers, the Company has accounted for this deferred compensation arrangement pursuant to the substantive nature of the plan. The Company therefore records the estimated fair value of the liability associated with the deferred compensation arrangement at the date the merchant is installed based on the present value of all estimated future residual commission payments that are not associated with ongoing service requirements, as well as estimated buyouts of those commissions from vested sales employees, and an accrual, based on their progress towards vesting, for those unvested Relationship Managers and sales managers who are expected to vest in the future. The net change in this liability is reflected in the relevant period within expenses.

The Company uses a series of assumptions to compute this liability, which management evaluates at each reporting date for appropriateness and modifies as needed for changes in facts and circumstances. The most significant assumptions are the annual net volume attrition, expected annual buyout rate, the vesting expectation rate for unvested Relationship Managers and sales managers and the discount rate. These assumptions are constant rates, which means the assumed rate is applied to the estimated remaining processed portfolio at the beginning of the period (as opposed to a static percentage of the original pool amount). Net volume attrition is estimated based upon total processed dollar volume, which takes into account merchants who stop processing with the Company, offset by the dollar volume increase from those merchants that continue to process with the Company. The annual buyout rate and vesting expectation rate are estimated based on historical rates. The Company uses a discount rate that approximates the double-A long term bond rate to compute the present value of the expected future payments.

Prior to the change in 2001, the Company's contracts with its sales force were considered executory in nature because the sales employees or agents were required to perform services to receive the monthly residual commissions. The Company therefore did not record an accrued commission and buyout liability prior to January 1, 2001. In prior periods, the Company recorded commission payments as an expense in the period earned by the sales force and recorded payments made to terminate these executory contracts as a buyout expense. If these contract changes had been in place at December 31, 2000, the Company would have reported a liability of $15,383,124.

        Warrants—Warrants are recorded at estimated fair value. Warrants with mandatory redemption provisions are classified as debt.

        Revenue—Revenue is mainly comprised of transaction and discount fees from the processing of merchant transactions. Revenue is recorded as bank card transactions are processed or payroll services are performed. The Company passes through to its customers any changes in interchange or association

F-9



fees. Payroll revenue represents periodic and annual processing fees, which are recorded as services are performed.

        Other revenue includes fees earned from customer service, termination fees on terminated contracts, servicing fees for merchant contracts sold to third parties, fees for the sale, rental, leasing and deployment of credit card terminals and other miscellaneous revenue.

        Income Taxes—The Company accounts for income taxes by recognizing deferred tax assets and liabilities for the expected future tax consequences of events that have been included in the financial statements or tax returns. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statements and the tax basis of assets and liabilities using enacted tax rates.

        Stock Options—The Company accounts for its stock options using the intrinsic value method in which no compensation expense has been recognized for its stock-based compensation plan because the options are granted at an exercise price greater than or equal to the estimated fair value at the grant date. The estimated fair value of options granted during 2002 and 2003 was $0 and $0, respectively. The fair value of options was estimated at the date of grant using a Black-Scholes option-pricing model with the following assumptions: weighted-average risk-free interest rate of 2.93% and 1.82%, respectively; no dividends; a volatility factor of 0%; and an expected life of one and one half to three years. Had the compensation cost been determined based on the fair value method, the Company's net income would remain unchanged.

        New Accounting Pronouncements—In November 2002, the Financial Accounting Standards Board ("FASB") issued Interpretation No. 45, Guarantor's Accounting and Disclosure Requirement for Guarantees, Including Indirect Guarantees of Indebtedness of Others ("FIN 45"). FIN 45 provides clarification that a guarantor is required to recognize, at the inception of a guarantee, a liability for the fair value of the obligations it has undertaken in issuing the guarantee, including its ongoing obligation to stand ready to perform over the term of the guarantee in the event that the specified triggering events or conditions occur. The initial recognition and measurement provisions of FIN 45 apply on a prospective basis to guarantees issued or modified after December 31, 2002. The disclosures are effective for financial statements of interim or annual periods ended after December 15, 2002. The adoption of FIN 45 did not have any impact on the consolidated financial position or results of operations of the Company.

        In January 2003, the FASB issued Interpretation No. 46, Consolidation of Variable Interests—an Interpretation of ARB No. 51 ("FIN 46"). FIN 46 explains how to identify variable interest entities ("VIEs") and how the Company should assess its interest in those identified entities to determine whether to consolidate the entity. FIN 46 requires existing unconsolidated VIEs to be consolidated by their primary beneficiary if the entities do not effectively disperse risks among parties involved. FIN 46 is effective for newly-created VIEs beginning February 1, 2003 and for existing VIEs in the first fiscal year or interim period beginning after June 15, 2003. In December 2003, the FASB issued a revised Interpretation No. 46, Consolidation of Variable Interest Entities ("FIN 46R"). FIN 46R addresses consolidation by business enterprises of VIEs and significantly changes the application of consolidation policies to VIEs, and thus improves comparability between enterprises engaged in similar activities when those activities are conducted through VIEs. The Company does not hold any VIEs. Management has assessed that FIN 46 will not have any impact on the consolidated financial position, results of operations or disclosures of the Company.

F-10



        In April 2003, the FASB issued Statement No. 149, Amendment of Statement 133 on Derivative Instruments and Hedging Activities ("FAS 149"). FAS 149 amends and clarifies financial accounting and reporting for derivative instruments, including certain derivative instruments embedded in other contracts (collectively referred to as derivatives) and for hedging activities under FASB Statement No. 133, Accounting for Derivative Instruments and Hedging Activities. FAS 149 is effective for contracts entered into or modified after June 30, 2003 and for hedging relationships designated after June 30, 2003. The adoption of FAS 149 did not affect the Company's consolidated financial statements.

        In May 2003, the FASB issued Statement No. 150, Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity ("FAS 150"). FAS 150 establishes standards for how an issuer classifies and measures in its statement of financial position certain financial instruments with characteristics of both liabilities and equity. It requires that an issuer classify a financial instrument that is within the scope of FAS 150 as a liability (or an asset in some circumstances) because that financial instrument embodies an obligation of the issuer. FAS 150 is effective for financial instruments entered into or modified after May 31, 2003. The adoption of FAS 150 is not expected to materially affect the Company's consolidated financial statements.

3.    RECEIVABLES

        A summary of receivables by major class are as follows at December 31, 2002 and 2003 and March 31, 2004:

 
  December 31,
   
 
  March 31,
2004

 
  2002
  2003
 
   
   
  (unaudited)

Accounts receivable from merchants   $ 32,715,529   $ 43,468,075   $ 47,758,684
Accounts receivable from others     719,177     1,466,018     1,403,168
   
 
 
    $ 33,434,706   $ 44,934,093   $ 49,161,852
   
 
 

        Receipts from settlement of the accounts receivable from merchants are primarily used to satisfy accounts payable to bank card processing banks, which are $26,319,060 at December 31, 2002, $34,598,711 at December 31, 2003 and $37,128,928 (unaudited) at March 31, 2004.

F-11



4.    INVESTMENTS

        The cost, gross unrealized gains and estimated fair value for available-for-sale securities by major security type and class of security are as follows at December 31, 2002 and 2003 and March 31, 2004:

 
  Cost
  Gross
Unrealized
Gains

  Estimated
Fair
Value

December 31, 2002                  
Debt securities of the U.S. Government   $ 625,599   $ 13,788   $ 639,387
Corporate debt securities     360,171     2,850     363,021
Certificates of deposit     525,000         525,000
   
 
 
    $ 1,510,770   $ 16,638   $ 1,527,408
   
 
 
December 31, 2003                  
Debt securities of the U.S. Government   $ 440,637   $ 5,738   $ 446,375
Corporate debt securities     359,691     4,571     364,262
Certificates of deposit     543,686         543,686
   
 
 
    $ 1,344,014   $ 10,309   $ 1,354,323
   
 
 
March 31, 2004                  
Debt securities of the U.S. Government   $ 439,087     5,438   $ 444,525
Corporate debt securities     359,792     4,330     364,122
Certificates of deposit     545,298         545,298
   
 
 
    $ 1,344,177   $ 9,768   $ 1,353,945
   
 
 

        The maturity schedule of all debt securities owned along with amortized cost and estimated fair value as of March 31, 2004 (unaudited) is as follows:

 
  Amortized
Cost

  Estimated
Fair Value

Due in one year or less   $ 360,010   $ 363,468
Due after one year through five years     438,869     445,179
   
 
    $ 798,879   $ 808,647
   
 

5.    CAPITALIZED SIGNING BONUSES

        A summary of the capitalized signing bonuses are as follows as of December 31, 2002 and 2003 and March 31, 2004:

 
  December 31,
   
 
 
  March 31,
2004

 
 
  2002
  2003
 
 
   
   
  (unaudited)

 
Capitalized signing bonuses   $ 21,691,934   $ 27,427,662   $ 29,991,440  
Less accumulated amortization     (9,962,828 )   (12,080,998 )   (13,094,646 )
   
 
 
 
    $ 11,729,106   $ 15,346,664   $ 16,896,794  
   
 
 
 

        Amortization expense was $5,174,389 for the year ended December 31, 2001, $6,278,141 for the year ended December 31, 2002, $8,670,730 for the year ended December 31, 2003 and $2,425,540 (unaudited) for the three months ended March 31, 2004. No impairment has occurred as of

F-12



December 31, 2001, 2002 and 2003. Net signing bonus adjustments were $395,797, and $830,988 for the years ended December 31, 2002, and 2003, respectively, and $1,076,387 (unaudited) for the three months ended March 31, 2004.

        Fully amortized signing bonuses of $3,923,482 and $5,657,296 were written off during the years ended December 31, 2002 and 2003, respectively and $1,880,233 (unaudited) for the three months ended March 31, 2004.

6.    PROPERTY AND EQUIPMENT

        A summary of property and equipment are as follows as of December 31, 2002 and 2003 and March 31, 2004:

 
  December 31,
   
 
 
  March 31,
2004

 
 
  2002
  2003
 
 
   
   
  (unaudited)

 
Computer hardware and software   $ 5,337,927   $ 7,252,266   8,271,588  
Rental equipment     3,253,630     1,968,223   2,205,163  
Furniture, fixtures and equipment     1,475,123     1,400,337   1,421,240  
Leasehold improvements     814,873     877,103   955,790  
   
 
 
 
      10,881,553     11,497,929   12,853,781  
Less accumulated depreciation     (4,281,275 )   (5,288,977 ) (6,100,904 )
   
 
 
 
    $ 6,600,278   $ 6,208,952   6,752,877  
   
 
 
 

        Depreciation expense of property and equipment was $1,854,078, $2,364,849 and $3,424,509 for the years ended December 31, 2001, 2002 and 2003, respectively, and $811,927 (unaudited) for the three months ended March 31, 2004. Fully depreciated assets of $1,603,302 and $1,833,640 were written off during 2002 and 2003, respectively.

7.    BORROWINGS

        A summary of borrowings are as follows as of December 31, 2002 and 2003 and March 31, 2004:

 
  December 31,
   
 
  March 31,
2004

 
  2002
  2003
 
   
   
  (unaudited)

Revolver Advance Facility   $ 1,568,897   $ 2,068,897   $ 2,068,897
Purpose and Ability Line of Credit     789,500     784,165     784,165
Welsch Asset Purchase Agreement Note     1,250,000     250,000    
   
 
 
    $ 3,608,397   $ 3,103,062   $ 2,853,062
   
 
 

        On August 28, 2002, the Company signed a Loan and Security Agreement for two loan instruments; this Agreement was amended on November 6, 2003 and June 23, 2004 the first instrument is a Revolver Advance Facility ("Revolver"), which is to be used solely to fund the buyout of future commissions from current or former Relationship Managers or from Independent Sales Organizations ("ISOs"). The Company may draw down on the Revolver up to but not exceeding an aggregate unpaid principal amount outstanding of $3,500,000. The outstanding balance at March 31, 2004 was $2,068,897 (unaudited). The entire principal balance plus all accrued interest and fees is due on May 31, 2005, or on demand if there were to be a default. The Revolver accrues interest at a rate equal to the prime rate, which was 4.00% at December 31, 2003. The Company's assets, including accounts receivable, inventory, furniture and equipment and general intangibles, serve as collateral to secure the Revolver.

F-13


        The second instrument is a $3,000,000 Purpose and Ability Line of Credit Facility ("Line of Credit"). The Line of Credit accrues interest at the prime rate, which was 4.00% at December 31, 2003, and is secured by the assets of the Company, including accounts receivable, inventory, furniture and equipment and general intangibles. The entire principal balance plus all accrued interest and fees is due upon demand. The outstanding balance at March 31, 2004 was $784,165 (unaudited).

        The Company is subject to standard loan covenants and financial statement reporting requirements on both of the debt instruments and was in compliance at December 31, 2002 and 2003.

        Effective March 31, 2002, the Company entered into an Asset Purchase Agreement with Welsch Financial Merchant Services, Inc. The purchase price included a note for $2,000,000. The outstanding amount of this note was $1,250,000, $250,000, and $0 at December 31, 2002, December 31, 2003 and March 31, 2004 (unaudited), respectively.

8.    MERCHANT DEPOSITS AND LOSS RESERVES

        The Company's merchants have the liability for any charges properly reversed by the cardholder through a mechanism known as a chargeback. If the merchant is unable to pay this amount, the Company will be liable to the Visa and MasterCard associations for the reversed charges.

        During 2003, the Company adopted FIN 45. Under FIN 45, the Company's obligation to stand ready to perform is minimal. The Company requires personal guarantees, merchant deposits and letters of credit from certain merchants to minimize its obligation. As of December 31, 2002, December 31, 2003 and March 31, 2004, the Company held merchant deposits totaling $4,394,988, $4,203,151, and $4,405,692 (unaudited), and letters of credit totalling $1.8 million, $80,000 and $80,000 (unaudited) respectively.

        The Visa and MasterCard associations generally allow chargebacks up to four months after the later of the date the transaction is processed or the delivery of the product or service to the cardholder. As the majority of the Company's transactions involve the delivery of the product or service at the time of the transaction, a reasonable estimate of the Company's exposure to chargebacks is the last four months' processing volume on its owned portfolio, which was $3.0 billion, $4.2 billion, $5.9 billion and $6.4 billion (unaudited) for the four months ended December 31, 2001, December 31, 2002, December 31, 2003 and March 31, 2004, respectively. However, for the four months ended December 31, 2001, December 31, 2002, December 31, 2003 and March 31, 2004, the Company was presented with $4.8 million, $4.5 million, $5.4 million and $5.6 million (unaudited), respectively, in chargebacks by issuing banks. In the years ended December 31, 2001, 2002 and 2003, and the quarter ended March 31, 2004, the Company incurred merchant credit losses of $1,288,001, $561,928, $605,256 and $310,969 (unaudited), respectively, on total owned dollar volume processed of $8.1 billion, $11.6 billion, $15.7 billion and $4.7 billion (unaudited), respectively. These credit losses are included in "cost of services" in the Company's consolidated statements of operations.

        The loss recorded by the Company for chargebacks associated with any individual merchant is typically small, due both to the relatively small size and the processing profile of the Company's clients. However, from time to time the Company will encounter instances of merchant fraud, and the resulting chargeback losses may be considerably more significant to the Company. The Company has established a reserve for estimated major fraud losses on its consolidated balance sheets, amounting to $773,000, $558,225, and $558,225 (unaudited) on December 31, 2002, December 31, 2003 and March 31, 2004,

F-14



respectively. This reserve is determined by performing an analysis of the Company's historical major fraud loss experience applied to current processing volume and exposures.

9.    ACCRUED COMMISSION AND BUYOUT LIABILITY

        A summary of the accrued commission and buyout liability are as follows as of December 31, 2002 and 2003 and March 31, 2004:

 
  December 31,
   
 
  March 31,
2004

 
  2002
  2003
 
   
   
  (unaudited)

Vested Relationship Managers and sales managers                  
  Commissions   $ 14,637,551   $ 18,842,617   $ 20,558,195
  Buyouts     8,979,368     11,507,658     12,304,144
   
 
 
      23,616,919     30,350,275     32,862,339
Unvested Relationship Managers and sales managers                  
  Commissions     1,480,832     2,146,927     2,391,771
  Buyouts     930,920     1,282,011     1,403,107
   
 
 
      2,411,752     3,428,938     3,794,878
   
 
 
    $ 26,028,671   $ 33,779,213   $ 36,657,217
   
 
 

        If all of the Company's vested Relationship Managers and sales managers had exercised their buyout put option or the Company had exercised its buyout call option at year-end, the Company's obligation would have amounted to $14.1 million and $18.4 million, respectively, as of December 31, 2002 and 2003. If such a buyout had occurred, it would have eliminated the accrued commission and buyout liability related to vested Relationship Managers and sales managers.

        In calculating the liability the Company has assumed an annual 10% attrition in merchant processing dollar volume, which is modestly lower than the 10.3% and 11.4% rates experienced in 2002 and 2003, respectively. The Company has assumed annual buyouts at 20% of the prior year's balance, which represent dollar amounts that are consistent with the rate at which the Company made purchases of $4,985,428, $4,644,834 and $3,741,098 in 2001, 2002 and 2003, respectively, and with the Company's expected cash position. The Company used a discount rate of 7% in 2001 and 6% in 2002 and 2003 as these discount rates approximate the double-A long-term corporate bond rate in those years.

        Below is a sensitivity matrix analysis using a 6% discount rate, which reflects the liability, based on management's assumptions regarding merchant attrition and the annual buyout percentage.

December 31, 2002

($ in thousands)

 
  Annual Attrition Rate
Annual Buyout Rate

  0%
  5%
  10%
  15%
10%   45,173   36,389   29,630   24,383
15%   40,813   33,469   27,726   23,193
20%   37,027   30,902   26,029   22,118
25%   33,795   28,684   24,547   21,169

F-15


December 31, 2003

($ in thousands)

 
  Annual Attrition Rate
Annual Buyout Rate

  0%
  5%
  10%
  15%
10%   62,697   49,725   39,824   32,205
15%   55,760   44,993   36,642   30,109
20%   49,717   40,808   33,779   28,186
25%   44,527   37,157   31,239   26,446

        In calculating the accrued liability for unvested Relationship Managers and sales managers, the Company has assumed that 31% of the unvested Relationship Managers and sales managers will vest in the future, which represents the Company's historical vesting rate. A 5% increase to 36% in the expected vesting rate would have increased the accrued liability for unvested Relationship Managers and sales managers by $388,992 at December 31, 2002, $553,054 at December 31, 2003, and $612,077 (unaudited) at March 31, 2004.

10.    CONVERTIBLE PREFERRED STOCK AND WARRANTS

        The Series A Senior Convertible Participating Preferred Stock (the "Convertible Preferred") is convertible by the holders at any time and automatically converts upon the closing of a qualified public offering into 7,619,048 shares of the Company's Common Stock, participates equally in dividends and distributions with the Common Stock, pays no other dividends and has a liquidation preference of $80 million. The Convertible Preferred was redeemable at the option of two-thirds of the holders after October 1, 2006 at the higher of the liquidation preference or value per common share. The carrying value of the Convertible Preferred was accreted to its mandatory redeemable value by $1,390,041 and $6,509,019 in the years ended December 31, 2001 and 2002, respectively, using the effective interest rate method. During 2002, the Company stopped accreting the Convertible Preferred because the terms of the Certificate of Designations for the Convertible Preferred and the Shareholders' Agreement by and among the holders of the Company's Common Stock and the Convertible Preferred were amended to eliminate certain rights of the holders of the Convertible Preferred that might, in certain circumstances, have allowed those holders to cause redemption of the Convertible Preferred. The holders of the Convertible Preferred have the right to elect three directors to the Company's Board and have certain other rights with respect to the governance of the Company. As discussed in note 17, the terms of the Certificate of Designations for the Convertible Preferred and the Shareholders' Agreement by and among the holders of the Company's stock have been amended.

        In addition, the holders of the Convertible Preferred received five-year warrants to purchase an additional 1,000,000 shares of the Company's Common Stock at a price of $5.25 per share, which were valued at $1.5 million. The Company can redeem these warrants before October 11, 2004 at $10.50 per share. The Company expects to redeem all these warrants in 2004 by paying the holders the net consideration of $5.25 million.

        The Board of Directors is authorized to issue shares of preferred stock in one or more classes or series without any further action by the Company's stockholders.

        On July 26, 2001, the Company signed a Loan and Security Agreement with BHC Interim Funding, L.P., and received a Term Loan (the "BHC Bridge Loan") in the amount of $4.76 million, which accrued interest at a rate of 13.75%, and was secured by a first priority lien on the Company's

F-16



merchant contracts and certain other assets. The BHC Bridge Loan was repaid on October 11, 2001. In connection with this agreement, the Company issued 168,905 five-year mandatory redeemable warrants to purchase its Common Stock for $0.01, which were valued at $605,049. Commencing July 26, 2003, the holder can require the Company to redeem these warrants at their per share fair value. The Company records these warrants at their estimated fair value and adjusted these warrants by $1,506,264 in December 2003 because transactions indicated that $12.50 per share was an appropriate fair value. As discussed in note 17, the warrant holder elected to cause the Company to redeem 84,453 shares at the fair value of $12.50 per share on January 8, 2004.

11.    INCOME TAXES

        Income tax provision (benefit) for the years ended December 31, 2001, 2002 and 2003 and March 31, 2004 is as follows:

 
  December 31,
   
 
 
  March 31,
2004

 
 
  2001
  2002
  2003
 
 
   
   
   
  (unaudited)

 
Current tax payable   $ 17,392   $ 50,863   $ 359,010   $ 1,309,268  
Change in deferred tax     (10,459,748 )   (3,410,615 )   459,712     (611,267 )
Change in valuation allowance     10,459,748     3,410,615     (19,864,372 )    
   
 
 
 
 
Provision for (benefit from) income taxes   $ 17,392   $ 50,863   $ (19,045,650 ) $ 698,001  
   
 
 
 
 

        The net deferred tax asset was comprised of the following:

 
  December 31,
   
 
  March 31,
2004

 
  2002
  2003
 
   
   
  (unaudited)

  Accrued commission and buyout liability   $ 10,801,898   $ 14,356,166   $ 15,579,317
  Merchant contract costs, tax basis     8,077,960     9,481,928     10,002,412
  Federal net operating loss carryforwards     5,612,088     3,485,426     2,960,427
  State net operating loss carryforwards     774,910     377,654     377,654
  Loss reserve     320,795     237,246     237,246
  Other     1,666     130,956     130,956
   
 
 
Deferred tax asset     25,589,317     28,069,376     29,288,012
   
 
 
  Signing bonus     4,717,838     6,522,332     7,283,171
  Deferred state tax liability         1,155,372     1,212,448
  Software development     534,919     645,171     434,579
  Property and Equipment     472,188     341,841     341,887
   
 
 
Deferred tax liability     5,724,945     8,664,716     9,272,085
   
 
 
Net deferred tax asset     19,864,372     19,404,660     20,015,927
  Valuation allowance     19,864,372        
   
 
 
Net deferred tax asset, net of valuation allowance   $   $ 19,404,660   $ 20,015,927
   
 
 

        At December 31, 2002, the Company provided a deferred tax asset valuation allowance as such deferred tax assets were considered less likely than not to be realized. Based on the Company's performance in 2003 and the Company's forecast of future taxable income, management has

F-17



determined that the deferred tax assets are more likely than not to be realized, and the valuation allowance has been released in the current year. As a result, the Company realized a tax benefit within the consolidated statement of operations.

        Although the Company has a deferred tax asset for Federal and State Net Operating Losses, the amount that may be applied against taxable income each year is limited due to a change in ownership that occurred in October 2001, as defined by the Internal Revenue Code of 1986, as amended, and the rules and regulations prescribed therein. However, it is expected that all of the net operating losses will be fully utilized.

        The differences in Federal income taxes provided and the amounts determined by applying the Federal statutory tax rate (34% and 35%, respectively) to income (loss) from continuing operations before income taxes for the years ended December 31, 2001, 2002 and 2003 and the three months ended March 31, 2004 are:

 
  December 31,
   
   
 
  March 31,
2004

 
  2001
  2002
  2003
 
   
   
   
   
   
   
  (unaudited)

U.S. federal income tax at statutory rate   34.00 % $ (9,583,426 ) 34.00 % $ (2,669,667 ) 35.00 % $ 69,316   35.00 % $ 441,148
U.S. state and local income taxes, net   (0.01 )%   3,760   (0.43 )%   33,570   (1,008.58 )%   (1,997,457 ) 9.77 %   123,205
Change in valuation allowance   (33.92 )%   9,560,517   (33.71 )%   2,646,608   (8,409.01 )%   (16,653,792 ) 0.00 %  
Change in tax rate   0.00 %     0.00 %     (247.32 )%   (489,817 ) 0.00 %  
Nondeductible expenses and other, net   (0.13 )%   36,541   (0.51 )%   40,352   13.18 %   26,100   10.60 %   133,648
       
     
     
     
Benefit from (provision for) income taxes   (0.06 )% $ 17,392   (0.65 )% $ 50,863   (9,616.73 )% $ (19,045,650 ) 55.38 % $ 698,001
       
     
     
     

12.    OTHER REVENUE, NET

      On November 1, 2000, the Company entered into an agreement to sell a portfolio of merchant contracts to a third party. In connection with this sale agreement, the Company entered into a servicing agreement to process all transactions related to the sold merchant contracts for a period of 10 years. The servicing agreement, as amended, provides that the Company pays all processing and account servicing costs, including residual commissions, for the sold merchant contracts. The net service fees reflect an allocation of processing costs but do not include servicing or commission allocations. The Company has a right of first offer if the owner attempts to sell the portfolios. The processing volume of the sold portfolio was $2.4 billion, $2.5 billion, $2.0 billion and $432 million and net service fees amounted to $3,193,796, $4,081,671, $3,629,041 and $824,596 during 2001, 2002, 2003 and for the three months ended March 31, 2004 (unaudited), respectively.

13.    STOCK INCENTIVE PLAN

        On July 29, 2003, the Company amended its employee and director stock option plan, the Heartland Payment Systems, Inc. Amended and Restated 2000 Equity Incentive Plan (the "Plan"). The maximum number of shares with respect to which Plan awards may be granted during the term of the Plan is 5,000,000, of which 247,792, 421,703, 1,291,729 and 645,157 options were granted during 2001, 2002, 2003 and the three months ended March 31, 2004 (unaudited), respectively. The options were granted with a term of 10 years, or in certain cases five years, and an exercise price equal to or in

F-18



excess of the estimated fair value at the date of the grant. The majority of the options granted vested immediately; however, 0, 11,250, 187,500 and 167,688 options as of December 31, 2001, 2002, 2003 and March 31, 2004 (unaudited), respectively, vest over a period of one to five years.

        In April 2002, the Company approved its 2002 PEPShares Plan, as amended (the "PEPShares Plan"). The maximum number of shares with respect to which the PEPShares Plan option awards may be granted during the term of the PEPShares Plan is 1,200,000, of which 371,386, 309,484 and 44,376 options were granted in 2002, 2003 and during the three months ended March 31, 2004 (unaudited), respectively. The options will be exercisable at a price per share equal to the estimated fair value at the date of the grant. The options will become exercisable in a series of five equal annual installments of 20%, contingent on continued service with the Company, provided that all unvested options will vest as of their final vesting date. The vesting of options may be accelerated upon the completion of an initial public offering. The PEPShares Plan will terminate on April 29, 2007 (five years after it became effective), unless it is terminated sooner by the board of directors, as permitted under the PEPShares Plan.

        Equity Incentive and PEPShares plan activity in 2001, 2002, 2003 and the three months ended March 31, 2004 was as follows:

 
  2000 Equity Incentive Plan
  2002 PEPShares Plan
 
  Shares
  Weighted-
Average
Exercise
Price

  Shares
  Weighted-
Average
Exercise
Price

Options outstanding at January 1, 2001   515,458   $ 6.19     $
Issued   247,792     5.21      
Forfeited/cancelled   (82,078 )   6.40      
   
       
     
Outstanding at December 31, 2001   681,172     5.81      
   
       
     

Options exercisable at December 31, 2001

 

625,210

 

 

6.03

 


 

 

   
       
     
Issued   421,703     10.00   371,386     10.00
Forfeited/cancelled   (61,199 )   6.94   (45,864 )   10.00
   
       
     
Outstanding at December 31, 2002   1,041,676     7.44   325,522     10.00
   
       
     
Options exercisable at December 31, 2002   1,030,426     7.41   65,104     10.00
   
       
     
Issued   1,291,729     10.99   309,484     11.94
Exercised   (1,078 )   10.00        
Forfeited/cancelled   (7,278 )   10.27   (3,515 )   10.00
   
       
     
Outstanding at December 31, 2003   2,325,049     9.40   631,491     10.95
   
       
     
Options exercisable at December 31, 2003   2,137,549     9.13   192,106     10.62
   
       
     
Issued (unaudited)   645,157     12.50   44,376     12.50
Exercised (unaudited)   (219,160 )   4.40   (1,022 )   10.28
Forfeited/cancelled (unaudited)   (17,968 )   9.95   (2,480 )   10.28
   
       
     
Outstanding at March 31, 2004 (unaudited)   2,733,078     10.53   672,365     11.05
   
       
     
Options exercisable at March 31, 2004 (unaudited)   2,377,891     10.23   190,164     10.63
   
       
     

F-19


        Options outstanding and exercisible at March 31, 2004 (unaudited) summarized by exercise price are:

 
  Outstanding
Exercise price per share

  2000
Equity Incentive
Plan

  2002
PEPShares Plan

  Total
$6.00   354,467     354,467
$10.00   1,233,140   388,799   1,621,939
$12.50   1,145,471   283,566   1,429,037
   
 
 
    2,733,078   672,365   3,405,443
   
 
 
 
  Exercisable
Exercise price per share

  2000
Equity Incentive
Plan

  2002
PEPShares Plan

  Total
$6.00   354,467     354,467
$10.00   1,233,140   142,399   1,375,539
$12.50   790,284   47,765   838,049
   
 
 
    2,377,891   190,164   2,568,055
   
 
 

14.    FAIR VALUE OF FINANCIAL INSTRUMENTS

        Management uses methods and assumptions to estimate the fair value of each class of financial instruments for which it is practicable to estimate fair value. Fair value equals quoted market price for securities held as available-for-sale investments. Other financial instruments include cash and cash equivalents, certificates of deposit, receivables, various accounts payable and accrued expenses. The fair value of such financial instruments approximates their carrying value due to their short maturity and pricing terms.

15.    EMPLOYEE BENEFIT PLAN

        The Company offers a defined contribution plan to all employees. Company contributions are generally based upon fixed amounts of eligible compensation and the Company contributed approximately $121,705, $142,586 and $189,188 to the Plan for the years ended December 31, 2001, 2002 and 2003, respectively.

16.    COMMITMENTS AND CONTINGENCIES

        Litigation—The Company is involved in certain legal proceedings and claims, which arise in the ordinary course of business. In the opinion of the Company, the results of any of these matters, individually and in the aggregate, are not expected to have a material effect on its results of operations, financial condition or cash flows.

F-20



        Leases—The Company leases various office spaces and certain equipment under operating leases with remaining terms ranging up to five years. The majority of the office space lease agreements contain renewal options and generally require the Company to pay certain operating expenses. Rental expenses for the years ended December 31, 2002 and 2003 were $816,785 and $966,073, respectively.

        Future minimum lease commitments under noncancelable leases as of December 31, 2003 are as follows:

2004   $ 936,421
2005     913,454
2006     887,701
2007     764,084
2008     574,287
Thereafter     148,631
   
    $ 4,224,578
   

        The following table reflects the Company's other significant contractual obligations as of December 31, 2003:

 
  Cash Payments Due By Period as of December 31, 2003
 
  Total
  Less Than One Year
  1-3 Years
  4-5 Years
  After 5 Years
 
  ($ In thousands)

Processing providers (minimum processing fees payable)   $ 20,616   $ 8,201   $ 9,660   $ 2,485   $ 270
Telecommunications providers (committed usage fees payable)     4,591     1,658     2,820     113    
Revolver advance     2,069         2,069        
Line of credit     784     784            
   
 
 
 
 
    $ 28,060   $ 10,643   $ 14,549   $ 2,598   $ 270
   
 
 
 
 

17.    SUBSEQUENT EVENTS

        On January 8, 2004, a warrant holder elected to cause the Company to redeem half of its holdings, or 84,453 shares, at the fair value of $12.50 per share. The exercise price of the warrants was $.01 per warrant and net consideration paid by the Company to redeem these warrants was $1,054,818.

        During the second quarter of 2004, the Company amended its employment agreements with its Relationship Managers and sales managers to require the performance and documentation of ongoing services by the Relationship Managers and sales managers to receive ongoing residual commissions. Additionally, the Company eliminated the ability of the Relationship Managers and sales managers to force the Company to buy out their future residual commissions and established a policy of considering the purchase of residual commissions only upon termination of employment of the Relationship Managers and sales managers. The accounting for these changes has not been finalized pending pre-clearance with the Securities and Exchange Commision. This change is intended to make the agreement executory in nature, thereby causing the Company to expense commissions in the month earned by the Relationship Managers and sales managers and to extinguish a significant portion of the

F-21



accrued commission and buyout liability. A buyout liability related to projected purchases of residual commissions upon termination of employment will continue to be recognized as a post-employment benefit.

        In August 2004, the Certificate of Designations of the Series A Senior Convertible Participating Preferred Stock was amended to eliminate after October 1, 2006 certain rights of the holders to treat a merger of the Company as a liquidation event. This amendment was in addition to amendments made in 2002 to the terms of the Certificate of Designations for the Convertible Preferred and the Shareholders' Agreement by and among the holders of the Company's Common Stock. As a result, the Company expects to classify the Convertible Preferred as a part of stockholders' deficit in its financial statements published subsequent to the date of this amendment. If this amendment had been effective prior to March 31, 2004, the unaudited financial statements as of that date would have reflected total stockholders' equity of $3,654,597.

18.    RELATED PARTY TRANSACTIONS

        In February 2001, the Company borrowed $2.0 million from an officer of the Company. This loan was evidenced by a Loan and Security Agreement, and in consideration for such loan, the Company granted the officer an immediately exercisable option to purchase 100,000 shares of the Company's Common Stock at an exercise price of $3.06 per share, which was the fair value of the Common Stock on the date of the grant. On July 26, 2001, the Company repaid $500,000 plus interest, and repaid the remaining principal and accrued interest outstanding under the loan on October 11, 2001.

        In March 2003, Carr Holdings, L.L.C., a New Jersey limited liability company, which is owned and managed by the Company's Chief Executive Officer and his wife sold an aggregate of 185,000 shares of the Company's Common Stock to Greenhill Capital Partners, L.P. and its affiliated investment funds and LLR Equity Partners, L.P. and its affiliated investment fund at a price of $10.00 per share. The Company was responsible for paying all reasonable out-of-pocket expenses incurred by the purchasers in connection with the sale, which expenses totaled approximately $7,500. Various officers, directors, partners and members of Greenhill Capital Partners, L.P. and its affiliated investment funds and LLR Equity Partners, L.P. and its affiliated investment fund are members of the Company's board of directors.

        In July 2003, Greenhill Capital Partners, L.P. and its affiliated investment funds and LLR Equity Partners, L.P. and its affiliated investment fund granted the Company's Chief Executive Officer an irrevocable option to purchase up to an aggregate of 1,000,000 shares of the Company's Series A Senior Convertible Participating Preferred Stock at any time on or before July 31, 2006 at a purchase price of $12.50 per share.

19.    WELSCH ASSET PURCHASE

        Effective March 31, 2002, the Company entered into an Asset Purchase Agreement with Welsch Financial Merchant Services, Inc. ("Welsch") whereby the Company extinguished its contractual obligations for an expense of 2,994,487 under the portfolio of merchant contracts established by Welsch, and acquired certain fixed assets and records for $668,229. The consideration paid included $678,415 in cash, a note for $2,000,000, and 141,872 shares of the Company's stock. The fair value of shares issued was estimated by the Company's board of directors at $4.72 per share as of the effective date of the transaction. An additional 133,333 shares of the Company's Common Stock valued at $7.49

F-22



per share was issued in April 2003, reflecting an earnout provision related to the performance of the portfolio and the Relationship Managers who joined the Company as a result of the transaction.

20.    SEGMENTS

        The determination of the Company's business segments is based on how the Company monitors and manages the performance of its operations. The Company has two operating segments, as follows: (1) Card, which provides payment processing and related services related to bank card transactions; and (2) Payroll, which provides payroll and related tax filing services.

        The Company's operating segments are strategic business units that offer different products and services. They are managed separately because each business requires different marketing strategies, personnel skill sets and technology.

        The Company allocates revenues, expenses, assets and liability to segments only where directly attributable. All non-attributable expenses and intersegment eliminations are recorded in Card. For the reported periods, between 70% and 90% of the payroll segment total assets are payroll funds that the Company holds as a fiduciary for payment to taxing authorities. The Company only operates in the United States and does not have any major individual customers.

F-23



        A summary of the segments are as follows as of December 31, 2001, 2002 and 2003 and March 31, 2003 and 2004.

 
  Card
  Payroll
  Total
 
December 31, 2001                    
Total net revenue   $ 188,375,367   $ 1,151,009   $ 189,526,376  
Depreciation and amortization     6,917,259     208,053     7,125,312  
Interest expense (income), net     1,851,875     (80,816 )   1,771,059  
Net loss     (27,552,048 )   (634,498 )   (28,186,546 )

Total assets

 

 

51,857,504

 

 

4,507,313

 

 

56,364,817

 

December 31, 2002

 

 

 

 

 

 

 

 

 

 
Total net revenue     278,113,939     1,879,203     279,993,142  
Depreciation and amortization     8,579,380     279,387     8,858,767  
Interest expense (income), net     718,046     (58,427 )   659,619  
Net loss     (7,573,582 )   (278,381 )   (7,851,963 )

Total assets

 

 

57,762,393

 

 

6,143,509

 

 

63,905,902

 

December 31, 2003

 

 

 

 

 

 

 

 

 

 
Total net revenue     374,742,885     2,708,623     377,451,508  
Depreciation and amortization     11,971,910     378,750     12,350,660  
Interest expense (income), net     751,427     (77,235 )   674,192  
Net income (loss)     19,879,093     (635,396 )   19,243,697  

Total assets

 

 

97,137,289

 

 

6,541,246

 

 

103,678,535

 

March 31, 2003 (unaudited)

 

 

 

 

 

 

 

 

 

 
Total net revenue     76,088,887     738,181     76,827,068  
Depreciation and amortization     2,682,991     88,968     2,771,959  
Interest expense (income), net     159,004     (20,601 )   138,403  
Net (loss) income     (439,702 )   43,845     (395,857 )

Total assets

 

 

57,373,726

 

 

7,610,382

 

 

64,984,108

 

March 31, 2004 (unaudited)

 

 

 

 

 

 

 

 

 

 
Total net revenue     110,837,776     1,047,022     111,884,798  
Depreciation and amortization     3,272,403     28,919     3,301,322  
Interest expense (income), net     198,192     (22,490 )   175,702  
Net income     329,445     232,978     562,423  

Total assets

 

 

104,700,724

 

 

8,086,614

 

 

112,787,338

 

F-24


21.    EARNINGS PER SHARE

        The Company presents earnings per share data in accordance with SFAS No. 128, "Earnings Per Share" ("SFAS 128"), which establishes the standards for the computation and presentation of basic and diluted earnings per share data. Under SFAS 128, the dilutive effect of stock options is excluded from the calculation of basic earnings per share but included in diluted earnings per share except in periods of net loss where inclusion would be anti-dilutive. The following is a reconciliation of the amounts used to calculate basic and diluted earnings per share:

 
  December 31,
  March 31,
 
  2001
  2002
  2003
  2003
  2004
 
   
   
   
  (unaudited)

Basic:                              
Common Stock     8,348,276     7,821,178     7,965,813     7,876,187     8,147,923
Participating Convertible Preferred stock     1,690,803     7,619,048     7,619,048     7,619,048     7,619,048
   
 
 
 
 
Weighted average shares outstanding     10,039,079     15,440,226     15,584,861     15,495,235     15,766,971
   
 
 
 
 
(Loss) earnings per share:   $ (2.95 ) $ (0.93 ) $ 1.14   $ (0.03 ) $ 0.04
Diluted:                              
Basic weighted average shares outstanding     10,039,079     15,440,226     15,584,861     15,495,235     15,766,971
Effect of dilutive instruments:                              
  Stock options             1,981,459         3,180,992
  Warrants             168,755         91,802
   
 
 
 
 
Diluted weighted average shares outstanding     10,039,079     15,440,226     17,735,075     15,495,235     19,039,765
   
 
 
 
 
(Loss) earnings per share:   $ (2.95 ) $ (0.93 ) $ 1.00   $ (0.03 ) $ 0.03

        The Company had outstanding warrants to purchase 1,000,000 shares of the Company's Common Stock at December 31, 2003 and March 31, 2004 (unaudited) that were not included in the computation of diluted earnings per share because the Company expects to redeem these warrants for cash.

22.    FINANCIAL STATEMENT RESTATEMENT

        Subsequent to the issuance of the Company's 2001, 2002 and 2003 audited financial statements, the Company's management determined that the Convertible Preferred, due to the existence of redemption rights, should be recorded as part of mezzanine equity and that the warrants outstanding should not be adjusted to the redemption value. In addition, management determined that the accounting treatment used to record its commissions and its payments to buy out residual commissions was inconsistent with certain aspects of accounting literature related to deferred compensation. The Company's previous treatment was to expense residual commissions as paid and to record an asset for buyouts, which was then amortized over five years. The Company's new accounting treatment is to record the estimated fair value of the liability associated with the deferred compensation arrangement at the date the merchant is installed based on the present value of all estimated future residual commission payments that are not associated with ongoing service requirements, as well as estimated buyouts from sales

F-25



employees of those commissions as discussed in note 9 above. Buyouts and the portion of the commission payments not associated with ongoing service requirements thus become the satisfaction of the liability. The net change in this liability is reflected in the relevant period within expenses.

        As a result of the restatement, an accrued commission and buyout liability was recorded for the estimated future residual commissions and buyout payments and an appropriate deferred tax asset was recorded. In addition, the deferred asset previously recorded for buyouts and the associated amortization expense on this deferred asset were eliminated in the historical financial statements. Also, as a result of this restatement, the Welsch Asset Purchase was partially recorded as an extinguishment of a contractual obligation and the remainder as an asset purchase.

        The table below provides a summary of the significant effects of the restatement.

 
   
   
  Year Ended December 31,
 
 
   
   
  2002
  2003
 
 
   
   
  As Previously
Reported

  As Restated
  As Previously
Reported

  As Restated
 
Portfolio purchases, net (included in deferred assets)   $ 12,493,739   $   $ 13,357,127   $  
Deferred tax asset, net             815,734     19,404,660  
Prepaid expenses and other assets     1,082,537     1,800,471     734,003     1,196,516  
Total assets     75,681,707     63,905,902     97,984,223     103,678,535  
Accrued expenses and other     3,751,134     4,065,800     5,835,430     5,651,992  
Accrued commission and buyout liability         26,028,671         33,779,213  
Total liabilities     54,163,636     80,506,973     67,957,666     101,553,441  
Series A Senior Convertible Participating Preferred Stock     7,619     43,400,741     7,619     43,400,741  
Warrants outstanding     1,500,000     1,500,000     5,250,000     1,500,000  
Additional paid-in capital     44,143,847         43,646,893      
Accumulated deficit     (24,158,134 )   (61,526,559 )   (18,890,255 )   (42,787,955 )
Total stockholders' equity (deficit)     21,518,071     (60,001,812 )   30,026,557     (41,275,647 )
 
  For the year ended December 31,
 
 
  2001
  2002
  2003
 
 
  As Previously
Reported

  As Restated
  As Previously
Reported

  As Restated
  As Previously
Reported

  As Restated
 
Accrued commission and buyout liability expense     25,594,489     13,802,622     11,497,316  
Depreciation and amortization   7,795,741   7,125,312   11,292,339   8,858,767   15,977,289   12,350,660  
Other, net   861,162   861,162   (43,636 ) (51,909 ) 55,373   739,371  
Provision for (benefit from) income taxes   17,392   17,392   42,590   50,863   (273,286 ) (19,045,650 )
Net (loss) income   (3,262,486 ) (28,186,546 ) 3,517,087   (7,851,963 ) 9,026,018   19,243,697  

F-26




                         Shares

Heartland Payment Systems, Inc.

Common Stock

LOGO


P R O S P E C T U S    

                    , 2004


    Sole Book-Runner
Citigroup
   

 

 

Credit Suisse First Boston
Robert W. Baird & Co.
William Blair & Company
KeyBanc Capital Markets

 

 





PART II

INFORMATION NOT REQUIRED IN PROSPECTUS

Item 13.    Other Expenses of Issuance and Distribution.

        The following table sets forth the various expenses, other than underwriting discounts and commissions, payable by the Registrant in connection with the sale of common stock being registered:

SEC registration fee   $ 9,503.00
NASD filing fee     8,000.00
Nasdaq National Market filing fee      
Blue sky fees and expenses      
Printing and engraving expenses      
Legal fees and expenses      
Accounting fees and expenses      
Transfer agent and registrar' fees      
Miscellaneous fees expenses      
   
  Total   $  
   

Item 14.    Indemnification of Officers and Directors.

        Section 145 of the Delaware General Corporation Law authorizes a court to award or a corporation's board of directors to grant indemnification to directors and officers in terms sufficiently broad to permit such indemnification under certain circumstances for liabilities (including reimbursement for expenses incurred) arising under the Securities Act of 1933, as amended (the "Securities Act"). Insofar as indemnification for liabilities arising under the Securities Act may be permitted to directors, officers and controlling persons of the Registrant pursuant to the foregoing provisions, the Registrant has been advised that in the opinion of the Securities and Exchange Commission such indemnification is against public policy as expressed in the Securities Act and is, therefore, unenforceable. Article IX of the Registrant's Bylaws provides for mandatory indemnification of its directors and officers and permissible indemnification of employees and other agents to the maximum extent permitted by the Delaware General Corporation Law. The Registrant's Amended and Restated Certificate of Incorporation (the "Certificate of Incorporation") provides that, pursuant to Delaware law, its directors shall not be liable for monetary damages for breach of the directors' fiduciary duty as directors to the Company or its stockholders. This provision in the Certificate of Incorporation does not eliminate the directors' fiduciary duty, and in appropriate circumstances equitable remedies such as injunctive or other forms of non-monetary relief will remain available under Delaware law. In addition, each director will continue to be subject to liability for breach of the director's duty of loyalty to the Company for acts or omissions not in good faith or involving intentional misconduct, for knowing violations of law, for actions leading to improper personal benefit to the director, and for payment of dividends or approval of stock repurchases or redemptions that are unlawful under Delaware law. The provision also does not affect a director's responsibilities under any other law, such as the federal securities laws or state or federal environmental laws. The Registrant has entered into Indemnity Agreements with its officers and directors, a form of which is attached as Exhibit 10.25 hereto and incorporated herein by reference in its entirety. The Indemnification Agreements provide the Registrant's officers and directors with further indemnification to the maximum extent permitted by the Delaware General Corporation Law. The Registrant maintains directors and officers liabilities insurance.

II-1



Item 15.    Recent Sales of Unregistered Securities.

        The following is a summary of our sales of our securities during the past three years involving sales of our securities that were not registered under the Securities Act of 1933, as amended:

        On July 26, 2001, we issued a warrant to BHC Interim Funding, L.P. for 168,905 shares of our common stock at an exercise price of $0.01 per share as consideration for a loan made to us of $4,760,000.

        On October 11, 2001, we sold 7,619,048 shares of Series A Convertible Participating Preferred Stock, par value $0.01, and six warrants for 1,000,000 shares of our common stock at an exercise price of $5.25 per share to the following investors for an aggregate purchase price of $40,000,002:

Investor

  Number of
Series A
Preferred
Shares
Purchased

  Purchase Price
  Number of Shares
of Common Stock
Purchasable Upon
Exercise of
Warrants

  Purchase Price
for Warrants

  Aggregate
Purchase Price

Greenhill Capital Partners, L.P.   2,915,472   $ 14,732,245   382,656   $ 573,983   $ 15,306,228
Greenhill Capital Partners (Cayman), L.P.   486,683   $ 2,459,270   63,877   $ 95,816   $ 2,555,086
Greenhill Capital Partners (Executives), L.P.   470,800   $ 2,379,012   61,792   $ 92,688   $ 2,471,700
Greenhill Capital, L.P.   888,950   $ 4,491,975   116,675   $ 175,013   $ 4,666,988
LLR Equity Partners, L.P.   2,593,900   $ 13,107,301   340,449   $ 510,674   $ 13,617,975
LLR Equity Partners Parallel, L.P.   263,243   $ 1,330,199   34,551   $ 51,826   $ 1,382,025
   
 
 
 
 
Total   7,619,048   $ 38,500,002   1,000,000   $ 1,500,000   $ 40,000,002
   
 
 
 
 

        As of March 31, 2004, we have granted stock options to purchase 3,405,443 shares of our common stock, with exercise prices ranging from $3.06 to $12.50 per share.

        All of the above-described issuances were exempt from registration (i) pursuant to Section 4(2) of the Securities Act, or Regulation D or Rule 144A promulgated thereunder, as transactions not involving a public offering or (ii) Rule 701 promulgated under the Securities Act or (iii) as transactions not involving a sale of securities. With respect to each transaction listed above, no general solicitation was made by either the Registrant or any person acting on its behalf; the securities sold are subject to transfer restrictions, and the certificates for the shares contained an appropriate legend stating such securities have not been registered under the Securities Act and may not be offered or sold absent registration or pursuant to an exemption therefrom. No underwriters were involved in connection with the sales of securities referred to in this Item 15.

II-2


Item 16.    Exhibits and Financial Statement Schedules.

EXHIBIT
NUMBER

  DESCRIPTION OF EXHIBITS
1.1   Form of Underwriting Agreement*

2.2

 

Agreement and Plan of Merger dated September 29, 2000 by and among Heartland Payment Systems, Inc., Uhle and Associates, LLC, Martin J. Uhle, Mark K. Strippy and Steven B. Gamary

2.3

 

Agreement and Plan of Merger dated September 29, 2000 by and between Heartland Payment Systems, Inc. and Triad LLC

2.4

 

Agreement and Plan of Merger dated as of December 28, 2000 by and between Heartland Payment Systems, Inc. and Heartland Payment Systems L.L.C.

3.1

 

Amended and Restated Certificate of Incorporation of Heartland Payment Systems, Inc.*

3.2

 

Amended and Restated Bylaws of Heartland Payment Systems, Inc.*

4.1

 

Specimen Common Stock Certificate*

4.2

 

Warrant issued to BHC Interim Funding, L.P. on July 26, 2001, for 168,905 shares at an exercise price of $0.01 per share, as amended on January 8, 2004

4.3

 

Form of Warrant issued pursuant to Securities Purchase Agreement dates as of October 11, 2001 among Heartland Payment Systems, Inc. and the Purchasers listed on Schedule I thereto

5.1

 

Form of Opinion of Dorsey & Whitney LLP*

10.1

 

Revolver Advance and Purpose and Ability Line of Credit Loan Agreement dated August 28, 2002 between Heartland Payment Systems, Inc. and KeyBank National Association

10.2

 

First Amendment to the Revolver Advance and Purpose and Ability Line of Credit Loan Agreement dated November 6, 2003 between Heartland Payment Systems, Inc. and KeyBank National Association

10.3

 

Second Amendment to the Revolver Advance and Purpose and Ability Line of Credit Loan Agreement dated June 23, 2004 between Heartland Payment System, Inc. and KeyBank National Association

10.4

 

Revolver Advance Note dated August 28, 2002 payable by Heartland Payment Systems, Inc. to KeyBank National Association in a principal amount of $3,500,000.00

10.5

 

Purpose and Ability Line of Credit Note dated August 28, 2002 payable by Heartland Payment Systems, Inc. to KeyBank National Association in a principal amount of $3,000,000

10.6

 

Processing Services Agreement dated April 1, 2002 between Vital Processing Services L.L.C. and Heartland Payment Systems, Inc., as amended†

10.7

 

Merchant Processing Agreement dated April 1, 2002 between KeyBank National Association and Heartland Payment Systems, Inc., as amended†

10.8

 

Office Lease Agreement, dated September 6, 2002, between Heartland Payment Systems, Inc. and PSN Partners, L.P. for 47 Hulfish Street, Suite 400, Princeton, New Jersey 08540

10.9

 

Lease Agreement, dated August 16, 2003 between Heartland Payment Systems, Inc. and Youngstown Partners, LLC for 1431 Youngstown Shopping Center, Jeffersonville, Indiana 47130
     

II-3



10.10

 

Lease Agreement, dated April 30, 2002 between Heartland Payment Systems, Inc. and Youngstown Partners, L.P. for 14311/2 and 1433 Youngstown Shopping Center, Jeffersonville, Indiana 47130

10.11

 

Lease Agreement, dated April 30, 2002 between Heartland Payment Systems, Inc. and Youngstown Partners L.P. for 1437 and 1443 Youngstown Shopping Center, Jeffersonville, Indiana 47130

10.12

 

Lease Agreement, dated March 6, 2003, between Heartland Payment Systems, Inc. and Youngstown Partners, L.P. for 1441 Youngstown Shopping Center, Jeffersonville, Indiana 47130

10.13

 

Lease Agreement, dated February 14, 2002 between Heartland Payment Systems, Inc. and Youngstown Partners, L.P. for 1443 Youngstown Shopping Center, Jeffersonville, Indiana 47130.

10.14

 

Office Building Lease, dated May 1998, between Heartland Card Services, L.L.C. and Hall Stonebriar Center I Associates, Ltd. for 2595 Dallas Parkway, Frisco, Texas 75034

10.15

 

First Amendment to Office Building Lease, dated September 30, 1998, between Heartland Card Services, L.L.C. and Hall Stonebriar Center I Associates, Ltd.

10.16

 

Second Amendment to Office Lease Agreement, dated July 25, 2000, between Heartland Card Services, L.L.C. and Hall Stonebriar Center I Associates, Ltd.

10.17

 

Third Amendment to Office Building Lease, dated October 4, 2002, between Heartland Card Services, L.L.C. and Hall Stonebriar Center I Associates, Ltd.

10.18

 

Heartland Payment Systems, Inc. Amended and Restated 2000 Equity Incentive Plan

10.19

 

Form of Employee Incentive Stock Option Agreement Under 2000 Equity Incentive Plan

10.20

 

Heartland Payment Systems, Inc. 2002 PEPShares Plan

10.21

 

Amendment to Heartland Payment Systems, Inc. 2002 PEPShares Plan

10.22

 

Second Amendment to Heartland Payment Systems, Inc. 2002 PEPShares Plan*

10.23

 

Form of Stock Option Agreement Under 2002 PEPShares Plan

10.24

 

Heartland 2004 Stock Incentive Plan*

10.25

 

Form of Incentive Stock Option Agreement Under 2004 Stock Incentive Plan*

10.26

 

Form of Indemnification Agreement*

21.1

 

Subsidiaries of Heartland Payment Systems, Inc.

23.1

 

Consent of Deloitte & Touche LLP

23.2

 

Consent of Dorsey & Whitney LLP*

24.1

 

Power of Attorney (see page II-6)

*
To be filed by amendment.

Confidential treatment to be requested.

II-4


Item 17.    Undertakings.

        The undersigned Registrant hereby undertakes to provide to the underwriters at the closing specified in the underwriting agreements, certificates in such denominations and registered in such names as required by the underwriters to permit prompt delivery to each purchaser.

        Insofar as indemnification for liabilities arising under the Securities Act of 1933 may be permitted to directors, officers and controlling persons of the Registrant pursuant to the provisions referenced in Item 14 of this registration statement, or otherwise, the Registrant has been advised that in the opinion of the Securities and Exchange Commission such indemnification is against public policy as expressed in the Act and is, therefore, unenforceable. In the event that a claim for indemnification against such liabilities (other than the payment by the Registrant of expenses incurred or paid by a director, officer or controlling person of the Registrant in the successful defense of any action, suit or proceeding) is asserted by such director, officer or controlling person in connection with the securities being registered, the Registrant will, unless in the opinion of its counsel the matter has been settled by controlling precedent, submit to a court of appropriate jurisdiction the question whether such indemnification by it is against public policy as expressed in the Act and will be governed by the final adjudication of such issue.

        The undersigned Registrant hereby undertakes that:

      For purposes of determining any liability under the Securities Act of 1933, the information omitted from the form of prospectus filed as part of this registration statement in reliance upon Rule 430A and contained in a form of prospectus filed by the Registrant pursuant to Rule 424(b)(1) or (4) or 497(h) under the Securities Act shall be deemed to be part of this registration statement as of the time it was declared effective; and

      For the purpose of determining any liability under the Securities Act of 1933, each post-effective amendment that contains a form of prospectus shall be deemed to be a new registration statement relating to the securities offered therein, and the offering of such securities at that time shall be deemed to be the initial bona fide offering thereof.

II-5



SIGNATURES

        Pursuant to the requirements of the Securities Act, the Registrant has duly caused this registration statement to be signed on its behalf by the undersigned, thereunto duly authorized, in Princeton, State of New Jersey, on August 10, 2004.

 
   
   
    HEARTLAND PAYMENT SYSTEMS, INC.

 

 

By:

 

/s/  
ROBERT O. CARR      
Robert O. Carr
Chairman and Chief Executive Officer


POWER OF ATTORNEY

        KNOW ALL PERSONS BY THESE PRESENTS, that each individual whose signature appears below hereby constitutes and appoints each of Robert O. Carr and Robert H.B. Baldwin, Jr., and each of them individually with full power of substitution and resubstitution, his or her true and lawful attorney-in-fact and agent, with full powers to each of them to sign for us, in our named and in the capacities indicated below, the Registration Statement on Form S-1 filed with the Securities and Exchange Commission and any and all amendments to said Registration statement (including post-effective amendments), and any registration statement filed pursuant to Rule 462(b) under the Securities Act of 1933, as amended, in connection with the registration under the Securities Act of 1933, as amended, of equity securities of the Registrant, and to file or cause to be filed the same, with all exhibits thereto and other documents in connection therewith, with the Securities and Exchange Commission, granting unto said attorneys, and each of them, full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection therewith, as fully to all intents and purposes as each of them might or could do in person, and hereby ratifying and confirming all that said attorneys, and each of them, or their substitute or substitutes, shall do or cause to be done by virtue of this Power of Attorney. This power of attorney may be executed in counterparts and all capacities to sign any and all amendments.

        Pursuant to the requirements of the Securities Act of 1933, this Registration Statement has been signed by the following persons in the capacities and on the dates indicated.

SIGNATURE
  TITLE
  DATE

 

 

 

 

 
/s/  ROBERT O. CARR      
Robert O. Carr
  Chairman of the Board and Chief Executive
Officer (Principal Executive Officer)
  August 10, 2004

/s/  
ROBERT H.B. BALDWIN, JR.      
Robert H.B. Baldwin, Jr.

 

Chief Financial Officer
(Principal Accounting and Financial Officer)

 

August 10, 2004

/s/  
SCOTT L. BOK      
Scott L. Bok

 

Director

 

August 10, 2004

/s/  
MITCHELL L. HOLLIN      
Mitchell L. Hollin

 

Director

 

August 10, 2004

/s/  
ROBERT H. NIEHAUS      
Robert H. Niehaus

 

Director

 

August 10, 2004

/s/  
MARC J. OSTRO      
Marc J. Ostro

 

Director

 

August 10, 2004

/s/  
JONATHAN PALMER      
Jonathan Palmer

 

Director

 

August 10, 2004

/s/  
GEORGE F. RAYMOND      
George F. Raymond

 

Director

 

August 10, 2004

II-6



EXHIBIT INDEX

EXHIBIT NUMBER
  DESCRIPTION OF EXHIBITS

1.1

 

Form of Underwriting Agreement*

2.2

 

Agreement and Plan of Merger dated September 29, 2000 by and among Heartland Payment Systems, Inc., Uhle and Associates, LLC, Martin J. Uhle, Mark K. Strippy and Steven B. Gamary

2.3

 

Agreement and Plan of Merger dated September 29, 2000 by and between Heartland Payment Systems, Inc. and Triad LLC

2.4

 

Agreement and Plan of Merger dated as of December 28, 2000 by and between Heartland Payment Systems, Inc. and Heartland Payment Systems L.L.C.

3.1

 

Amended and Restated Certificate of Incorporation of Heartland Payment Systems, Inc.*

3.2

 

Amended and Restated Bylaws of Heartland Payment Systems, Inc.*

4.1

 

Specimen Common Stock Certificate*

4.2

 

Warrant issued to BHC Interim Funding, L.P. on July 26, 2001, for 168,905 shares at an exercise price of $0.01 per share, as amended on January 8, 2004

4.3

 

Form of Warrant issued pursuant to Securities Purchase Agreement dates as of October 11, 2001 among Heartland Payment Systems, Inc. and the Purchasers listed on Schedule I thereto

5.1

 

Form of Opinion of Dorsey & Whitney LLP*

10.1

 

Revolver Advance and Purpose and Ability Line of Credit Loan Agreement dated August 28, 2002 between Heartland Payment Systems, Inc. and KeyBank National Association

10.2

 

First Amendment to the Revolver Advance and Purpose and Ability Line of Credit Loan Agreement dated November 6, 2003 between Heartland Payment Systems, Inc. and KeyBank National Association

10.3

 

Second Amendment to the Revolver Advance and Purpose and Ability Line of Credit Loan Agreement dated June 23, 2004 between Heartland Payment Systems, Inc. and KeyBank National Association

10.4

 

Revolver Advance Note dated August 28, 2002 payable by Heartland Payment Systems, Inc. to KeyBank National Association in a principal amount of $3,500,000.00

10.5

 

Purpose and Ability Line of Credit Note dated August 28, 2002 payable by Heartland Payment Systems, Inc. to KeyBank National Association in a principal amount of $3,000,000

10.6

 

Processing Services Agreement dated April 1, 2002 between Vital Processing Services L.L.C. and Heartland Payment Systems, Inc., as amended†

10.7

 

Merchant Processing Agreement dated April 1, 2002 between KeyBank National Association and Heartland Payment Systems, Inc., as amended†

10.8

 

Office Lease Agreement, dated September 6, 2002, between Heartland Payment Systems, Inc. and PSN Partners, L.P. for 47 Hulfish Street, Suite 400, Princeton, New Jersey 08540

10.9

 

Lease Agreement, dated August 16, 2003, between Heartland Payment Systems, Inc. and Youngstown Partners, LLC for 1431 Youngstown Shopping Center, Jeffersonville, Indiana 47130
     

II-7



10.10

 

Lease Agreement, dated April 30, 2002, between Heartland Payment Systems, Inc. and Youngstown Partners, L.P. for 14311/2 and 1433 Youngstown Shopping Center, Jeffersonville, Indiana 47130

10.11

 

Lease Agreement, dated April 30, 2002, between Heartland Payment Systems, Inc. and Youngstown Partners, L.P. for 1437 and 1443 Youngstown Shopping Center, Jeffersonville, Indiana 47130

10.12

 

Lease Agreement, dated March 6, 2003, between Heartland Payment Systems, Inc. and Youngstown Partners, L.P. for 1441 Youngstown Shopping Center, Jeffersonville, Indiana 47130

10.13

 

Lease Agreement, dated February 14, 2002, between Heartland Payment Systems, Inc. and Youngstown Partners, L.P. for 1443 Youngstown Shopping Center, Jeffersonville, Indiana 47130

10.14

 

Office Building Lease, dated May 1998, between Heartland Card Services, L.L.C. and Hall Stonebriar Center I Associates, Ltd. for 2595 Dallas Parkway, Frisco, Texas 75034

10.15

 

First Amendment to Office Building Lease, dated September 30, 1998, between Heartland Card Services, L.L.C. and Hall Stonebriar Center I Associates, Ltd.

10.16

 

Second Amendment to Office Lease Agreement, dated July 25, 2000, between Heartland Card Services, L.L.C. and Hall Stonebriar Center I Associates, Ltd.

10.17

 

Third Amendment to Office Building Lease, dated October 4, 2002, between Heartland Card Services, L.L.C. and Hall Stonebriar Center I Associates, Ltd.

10.18

 

Heartland Payment Systems, Inc. Amended and Restated 2000 Equity Incentive Plan

10.19

 

Form of Employee Incentive Stock Option Agreement Under 2000 Equity Incentive Plan

10.20

 

Heartland Payment Systems, Inc. 2002 PEPShares Plan

10.21

 

Amendment to Heartland Payment Systems, Inc. 2002 PEPShares Plan

10.22

 

Second Amendment to Heartland Payment Systems, Inc. 2002 PEPShares Plan*

10.23

 

Form of Stock Option Agreement Under 2002 PEPShares Plan

10.24

 

Heartland 2004 Stock Incentive Plan*

10.25

 

Form of Incentive Stock Option Agreement Under 2004 Stock Incentive Plan*

10.26

 

Form of Indemnification Agreement*

21.1

 

Subsidiaries of Heartland Payment Systems, Inc.

23.1

 

Consent of Deloitte & Touche LLP

23.2

 

Consent of Dorsey & Whitney LLP*

24.1

 

Power of Attorney (see page II-6)

*
To be filed by amendment.

Confidential treatment to be requested.

II-8




QuickLinks

TABLE OF CONTENTS
SPECIAL NOTE ABOUT FORWARD-LOOKING STATEMENTS
SUMMARY
Heartland Payment Systems, Inc.
Our History
Corporate Information
THE OFFERING
SUMMARY HISTORICAL CONSOLIDATED FINANCIAL AND OTHER DATA
RISK FACTORS
USE OF PROCEEDS
DIVIDEND POLICY
CAPITALIZATION
DILUTION
SELECTED HISTORICAL CONSOLIDATED FINANCIAL INFORMATION AND OTHER DATA
MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
BUSINESS
Merchant Categories
MANAGEMENT
Summary Compensation Table
RELATED PARTY TRANSACTIONS
PRINCIPAL STOCKHOLDERS
SELLING STOCKHOLDERS
DESCRIPTION OF CAPITAL STOCK
SHARES ELIGIBLE FOR FUTURE SALE
UNDERWRITING
LEGAL MATTERS
EXPERTS
WHERE YOU CAN FIND MORE INFORMATION
HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY TABLE OF CONTENTS
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY CONSOLIDATED BALANCE SHEETS
HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY CONSOLIDATED STATEMENTS OF OPERATIONS
HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY CONSOLIDATED STATEMENTS OF CASH FLOWS
HEARTLAND PAYMENT SYSTEMS, INC. AND SUBSIDIARY NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
PART II INFORMATION NOT REQUIRED IN PROSPECTUS
SIGNATURES
POWER OF ATTORNEY
EXHIBIT INDEX