10-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

_______________________

FORM 10-K

_____________________

(Mark one)

x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2013

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to .

Commission file number 001-33870

______________________

NetSuite Inc.

(Exact name of registrant as specified in its charter)

_______________________

Delaware	94-3310471
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
2955 Campus Drive, Suite 100 San Mateo, California	94403-2511
(Address of principal executive offices)	(Zip Code)

(650) 627-1000

(Registrant's telephone number, including area code)

_______________________

Securities registered pursuant to Section 12(b) of the Act:

Common Stock, $0.01 par value	New York Stock Exchange, Inc.
(Title of class)	(Name of each exchange on which registered)

Securities registered pursuant to Section 12(g) of the Act:

None

_______________________

Indicate by check mark if the Registrant is a well-known seasoned issuer as defined in Rule 405 of the Securities Act.    Yes  x    No  ¨

Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.    Yes  ¨    No  x

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x   No  ¨

Indicate by check mark whether the Registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the Registrant was required to submit and post such files).    Yes  x No  ¨

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of the Registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.  ¨

Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of "large accelerated filer," "accelerated filer," and "smaller reporting company" in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer  x Accelerated filer  ¨  Non-accelerated filer (Do not check if a smaller reporting company)  ¨ Smaller reporting company  ¨

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  x

The aggregate market value of the Common Stock held by non-affiliates, based upon the closing sale price of the Common Stock on June 28, 2013, as reported by the New York Stock Exchange, was approximately $3,251 million. Shares of Common Stock held by each officer, director, and holder of 5% or more of the outstanding Common Stock have been excluded in that such persons may be deemed to be affiliates. This calculation does not reflect a determination that persons are affiliates for any other purposes.

On February 27, 2014, 75,547,791 shares of the registrant's Common Stock, $0.01 par value, were issued and outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

_______________________

Portions of the Registrant's definitive proxy statement for its fiscal 2014 Annual Meeting of Stockholders to be filed within 120 days of the Registrant's fiscal year ended December 31, 2013 are incorporated by reference into Part III of this Annual Report on Form 10-K where indicated.

NetSuite Inc.

Index

PART I
Item 1.	Business	2
Item 1A.	Risk Factors	9
Item 1B.	Unresolved Staff Comments	19
Item 2.	Properties	19
Item 3.	Legal Proceedings	19
Item 4.	Mine Safety Disclosures	19
PART II
Item 5.	Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities	19
Item 6.	Selected Financial Data	21
Item 7.	Management's Discussion and Analysis of Financial Condition and Results of Operations	22
Item 7A.	Quantitative and Qualitative Disclosures About Market Risk	36
Item 8.	Financial Statements and Supplementary Data	38
Item 9.	Changes in and Disagreements with Accountants on Accounting and Financial Disclosure	69
Item 9A.	Controls and Procedures	69
Item 9B.	Other Information	69
PART III
Item 10.	Directors, Executive Officers and Corporate Governance	69
Item 11.	Executive Compensation	69
Item 12.	Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters	69
Item 13.	Certain Relationships, and Related Transactions, and Director Independence	69
Item 14.	Principal Accounting Fees and Services	69
PART IV
Item 15.	Exhibits and Financial Statement Schedules	69
SIGNATURES AND EXHIBIT INDEX
Signatures		69
Exhibit Index		69

1

PART I

Item 1. Business

Overview

NetSuite Inc. ("NetSuite" or the "Company" is the industry's leading provider of cloud-based financials / Enterprise Resource Planning (“ERP”) and omnichannel commerce software suites. In addition to financials/ERP and omnichannel commerce software suites, we offer a broad suite of applications, including financial management, Customer Relationship Management (“CRM”), Ecommerce and retail management, Professional Services Automation (“PSA”) and Human Capital Management ("HCM") that enable companies to manage most of their core business operations in our single integrated suite. Our "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information. We also offer customer support and professional services related to implementing and supporting our suite of applications. We deliver our suite over the Internet as a subscription service using the software-as-a-service ("SaaS") model.

Our revenue has grown from $17.7 million during the year ended December 31, 2004 to $414.5 million during the year ended December 31, 2013. For the years ended December 31, 2013, 2012 and 2011 the percentage of our revenue generated outside of the United States was 26%, 26% and 27%, respectively.

Industry Background

The 1990s saw the widespread adoption among large enterprises of packaged business management software applications that automated a variety of departmental functions, such as accounting, finance, order and inventory management, human resources, professional services, sales and customer support. These sophisticated applications required significant cash outlays for the initial purchase and for ongoing maintenance and support. In addition, these applications were internally managed and maintained, requiring large staffs to support complex information technology infrastructures. Most importantly, the applications generally were provided by multiple vendors, with each application providing only a departmental view of the enterprise. To gain an enterprise-wide view, organizations attempted to tie together their various incompatible packaged applications through long, complex and costly integration efforts. Many of these attempts failed, in whole or in part, often after significant delay and expense. As a consequence, many large enterprises have transitioned from multiple point products to comprehensive, integrated business management suites, such as those offered by Oracle Corporation ("Oracle") and SAP AG ("SAP"), as their core business management platforms.

Medium-sized businesses and divisions of large enterprises have application software requirements that are similar, in many respects, to large enterprises because their core business processes are substantially similar to those of large enterprises. These requirements include the integration of back-office activities, such as managing payroll and tracking inventory; front-office activities, including order management and customer support; and, increasingly, sophisticated Ecommerce capabilities.

Medium-sized businesses are generally less capable than large enterprises of performing the costly, complex and time-consuming integration of multiple point products from one or more vendors. As a result, medium-sized businesses can frequently derive greater benefits from a comprehensive business suite. Suites designed for, and broadly adopted by, large enterprises to provide a comprehensive, integrated platform for managing these core business processes, however, generally are not well suited to medium-sized businesses due to the complexity and cost of such applications.

Medium-sized businesses and divisions of large enterprises have begun to benefit from the development of the cloud computing delivery model. Cloud computing uses the Internet to deliver software applications from a centrally hosted computing facility to end users through a web browser. Cloud computing eliminates the costs associated with installing and maintaining applications within the customer's information technology infrastructure. Cloud applications are generally licensed for a monthly, quarterly or annual subscription fee, as opposed to on-premise enterprise applications that typically require the payment of a much larger, upfront license fee. As a result, cloud applications require substantially less initial and ongoing investment in software, hardware and implementation services and lower ongoing support and maintenance, making them substantially more cost effective to run for medium-sized businesses.

To date, the cloud computing software model has been applied to a variety of types of business software applications, including CRM, security, accounting, human resources management, messaging and others, and it has been adopted by a wide variety of businesses.

While cloud applications have enabled medium-sized businesses to benefit from enterprise-class capabilities, most are still point products that require extensive, costly and time-consuming integration to work with other applications. Medium-sized businesses generally have been unable to purchase a comprehensive business management application suite at an affordable cost that enables them to run their businesses using a single system of record, provides real-time views of their operations and can be readily customized and rapidly implemented. We believe NetSuite was the first company to provide a cloud-based integrated suite of business management applications that addresses the needs of medium-sized businesses in the comprehensive manner that Oracle and SAP address the similar needs of large enterprises.

Our Solution

Our comprehensive business management application suite provides an integrated solution for running the core functions of a business. All elements of our application suite share the same customer and transaction data, enabling seamless, cross-departmental business process automation and real-time monitoring of core business metrics. Businesses can deploy our solution as a business management suite, or deploy specific applications such as financials/ERP, CRM, omnichannel commerce, PSA or HCM that can be integrated with existing application investments. In addition, our financials/ERP, CRM, omnichannel commerce, PSA and HCM capabilities provide users with real-time visibility and appropriate application functionality through dashboards tailored to their particular job function and access rights.

2

Because our offering is delivered as a cloud-based solution via the Internet, it is available wherever a user has Internet access, whether on a personal computer or a mobile device. The key advantages of our application suite for our customers are:

One Integrated Solution for Running a Business. Our integrated business application suite provides the functionality required to automate the core operations of medium-sized businesses, as well as divisions of large companies. This unified approach to managing a business enables companies to create cross-functional business processes; extend access to appropriate customers, partners, suppliers or other relevant constituencies; and efficiently share and disseminate information in real time. Our suite is designed to be easy to use, while also providing in-depth functionality to meet the needs of our most sophisticated customers. Our customers can use our application suite to manage mission-critical business processes, including complex financials/ERP (finance, accounting, inventory and payroll), CRM (sales, order management, marketing and customer support), PSA (projects, resources, time, expense and billing) and Ecommerce (hosting, online stores and website analytics) functions. We also have tailored our offering to meet the specific needs of customers in the wholesale/distribution, manufacturing, retail, professional services and software industries, to better serve those customers' distinct business requirements and accelerate the implementation of our offerings for customers in those industries.

Role-Based Application Functionality and Real-Time Business Intelligence. Users access our suite through a role-based user interface, or dashboard, which delivers specific application functionality and information appropriate for each user's job responsibilities in a format familiar to them. For example, the dashboard for a salesperson would deliver functionality for managing contacts, leads and forecasts, while the dashboard for a warehouse manager would deliver capabilities appropriate for managing shipping, receiving and returns. These dashboards also incorporate sophisticated business intelligence tools that enable users to track key performance indicators, analyze operational data to identify trends, issues and opportunities and make decisions that can improve the performance of their business, all in real time.

Cloud Delivery Model. We deliver our suite over the Internet as a subscription service via the cloud, eliminating the need for customers to buy and maintain on-premise hardware and software. Our suite is designed to achieve levels of reliability, scalability and security for our customers that have typically only been available to large enterprises with substantial information technology resources. Our architecture enables us to maintain very high levels of availability, scale easily as our customers grow and provide a safe and secure environment for their business-critical data and applications.

Flexible Deployment. As larger organizations increasingly choose cloud computing software to take advantage of the resulting cost savings and business efficiencies, our solution can also be rapidly deployed as a standalone financials/ERP solution rather than as a business management suite. This flexible deployment allows businesses to use our cloud-based financials/ERP capabilities within line of business and integrate it with their existing CRM, PSA and Ecommerce investments, or grow into the suite over time. Additionally, global enterprises with entrenched enterprise-class financials/ERP investments at their corporate headquarters can deploy NetSuite OneWorld using a “two-tier” approach. In this case, NetSuite OneWorld is deployed across subsidiaries, divisions or countries allowing the organization to standardize its previously heterogeneous on-premise financials/ERP investments on a cloud-based solution with all the cost savings and rapid deployment options the cloud enables.

Low Total Cost of Ownership. Our suite incorporates the functionality of multiple applications, thereby eliminating the costs associated with attempting to integrate disparate applications, whether managed on-premise or delivered on-demand. Our on-demand delivery model and our application's ease of use and configurability significantly reduce implementation costs for hardware, software and services and the need for dedicated information technology personnel. Customers typically subscribe to our application suite for a quarterly or annual fee based on the number of users and the solutions they elect to deploy. Our subscription fees are generally significantly less than typical upfront costs to purchase perpetual licenses, and our on-demand delivery system eliminates ongoing maintenance and upgrade charges.

Rapid Implementation. Because we offer a relatively comprehensive application suite that incorporates the functionality of multiple applications, we generally significantly reduce the time and risk associated with implementing and integrating multiple point products. Our cloud delivery model enables remote implementations and eliminates many of the steps associated with on-premise installations, such as purchasing and setting up hardware. In addition to our industry-specific offerings, our professional services organization is organized along customers' industries; therefore, knowledge gained through an implementation with one customer may be applied to other customers within that industry, thereby speeding implementations. Customers can implement our offerings themselves, engage our professional services organization or utilize the services of our partners.

Ease of Customization and Configuration. We enable users to customize our application suite to the particular needs of their businesses. Our application suite can be configured by end users without software programming expertise. In contrast to traditional on-premise applications, as new versions of our application suite become available, each customer's customizations and configurations are maintained with little or no additional effort or expense required.

Our Business Strategy

Our goal is to enhance our position as a leading provider of cloud-based financials/ERP software suites for medium-sized businesses. The key elements of our strategy include:

Expanding Our Leadership in Cloud-Based, Integrated Business Suites. We believe we were the first software vendor to integrate front-office, back-office and Ecommerce management capabilities into a single cloud-based software suite. We intend to improve our position in the cloud-based applications market by continuing to provide high-quality offerings that encompass the enterprise-class functionality and ease-of-use our customers require. We also intend to leverage our position as our customers' primary business management platform to add new and enhanced functionality that will help them run their businesses more efficiently and expand our presence within their organizations.

Further Penetrate Global Enterprises. We believe there is a substantial opportunity to increase the presence of cloud-based financials/ERP solutions within global enterprises through a “two-tier” deployment model. Under a “two-tier” approach, a global business retains its existing investment in enterprise-class on-premise financials/ERP applications at headquarters, but selects a different solution that is more cost effective to deploy and manage throughout its subsidiaries. We believe NetSuite OneWorld ("OneWorld") provides an ideal

solution for this approach to global financials/ERP deployment, given that it provides multi-subsidiary, multi-currency and multi-tax intelligence in real-time with local control for in-country operations, while being deployed as a cloud application for fast and cost-effective delivery.

Tailoring Our Offering to Customers' Specific Industries. While we provide a general purpose suite applicable to all businesses, we believe that tailoring our application to customers' specific industries has been and will continue to be important to our growth. We currently offer industry-specific editions of our service for wholesale/distribution, manufacturing, professional services, retail and software companies. We will continue to enhance the capabilities of our application by further tailoring the functionality for these and other industries.

Growing Our Customer Base and Expanding Use of Our Service Within Existing Accounts. We intend to broaden our offerings and expand our direct and indirect sales efforts to grow our customer base. In addition, we seek to increase ongoing subscription revenue from our existing customers by broadening their use of our suite, thereby increasing the number of users and modules deployed.

Fostering the Continued Development of the NetSuite Partner Network. We provide tools and programs to foster the development of a network of value-added resellers, or ("VARs), systems integrators and independent software vendors. In addition to programs that enable our partners to resell our suite, our SuiteCloud Platform allows these partners to extend our platform by developing products of their own, including industry-specific versions of our application suite. We intend to continue to enhance our platform and establish distribution models to bring these new solutions to market.

Addressing the Multinational Business Requirements of our Clients. Medium-sized businesses are increasingly seeking global business opportunities, in large part by leveraging the Internet. We believe that there is significant opportunity to address the needs of medium-sized businesses with multinational business operations, and we currently offer a localized version of our suite in a number of countries and languages. We will continue to extend our application offerings to support the requirements of multinational medium-sized businesses.

Enabling our Clients to Deliver an Omni-Channel Customer Experience. Customers today demand a seamless experience regardless of how they interact with a business - whether online, in-store, via phone or in-person. We believe there is a significant opportunity to provide our clients with tools that allow them to redefine the experience for any touch point and any business model: business-to-consumer, business-to-business or business-to-employee. We will continue to enhance and extend our SuiteCommerce offering and NetSuite Retail Anywhere point-of-sale offering to allow our clients to transform their businesses and deliver this omni-channel experience to their customers.

Our Offerings

Our main offering is NetSuite, which is designed to provide the core business management capabilities that most of our customers require. NetSuite, OneWorld and NetSuite CRM+ are designed for use by most types of businesses. NetSuite OpenAir ("OpenAir") is designed for use specifically by professional services businesses. In addition, we offer industry-specific configurations for use by wholesale/distribution, manufacturing and software companies. We also sell additional cloud-based application modules that customers can purchase to obtain additional functionality required for their specific business needs.

NetSuite. NetSuite, which is targeted at medium-sized businesses and divisions of large companies, provides a single platform for financials/ERP, CRM, PSA and Ecommerce capabilities. It contains a broad array of features that enables users to do their individual jobs more effectively. In addition, because all users are transacting business on the same database system, NetSuite can easily automate processes across departments. For example, when a sales representative enters an order, upon approval it automatically appears on the warehouse manager's dashboard as an item to be shipped and, once the item has been shipped, it automatically appears on the finance manager's dashboard as an item to be billed. Each customer can automate its key business functions across all departments, including sales, marketing, service, finance, inventory, order fulfillment, purchasing and employee management. As with all of our offerings, users access the application and data through a role-based user interface, or dashboard, tailored to deliver specific functionality and information appropriate for their position.

NetSuite OneWorld. OneWorld is targeted at global businesses and divisions of large companies operating in multinational and multi-subsidiary environments. OneWorld allows users to utilize our single platform for financials/ERP, CRM, PSA and Ecommerce capabilities in multi-currency environments across multiple subsidiaries and legal entities. OneWorld provides the ability to manage multiple companies or legal entities, with potentially different currencies, taxation rules, and reporting requirements, within a single NetSuite account. OneWorld has global CRM capabilities that allow for management of multi-currency quotas, forecasts, commission payments, sales tax calculations and real-time reporting for everyone in a global sales organization from the local sales representative, to the regional vice president to the head of worldwide sales. Additionally, growing companies typically employ multiple sales channels for their global sales operations so OneWorld allows for automation of common sales channels employed internationally including direct sales, distribution partner networks and Ecommerce. Marketing and customer support operations can also be managed globally using OneWorld so processes such as lead routing and trouble ticket assignment can easily be handled across regions or in-country, with global customer visibility and real-time measurement of marketing and service operational performance.

NetSuite CRM+. NetSuite CRM+ is targeted at a wide range of companies, including companies larger than our traditional medium-sized business customers. Medium-sized businesses may use NetSuite CRM+ as an entry point into the entire suite, while larger enterprises often implement it as an alternative to more limited CRM offerings. This application provides traditional sales force automation, marketing automation, customer support and service management functionality. NetSuite CRM+ contrasts with competitive CRM products by also incorporating order management and many other financials/ERP and Ecommerce capabilities without requiring additional integration. This provides users with a more comprehensive, real-time view of customer interactions than can be provided by traditional, stand-alone CRM products, whether on-premise or on-demand. NetSuite CRM+ also offers incentive management, project tracking, website hosting and analytics and partner relationship management.

NetSuite OpenAir PSA. OpenAir is a Professional Services Automation ("PSA") solution that is used by professional services organizations and is targeted at some of the world’s largest companies with thousands of employees. OpenAir provides a clear view into the services organization’s performance and profitability with dashboards and reports. With OpenAir’s project accounting functionality,

professional services organizations can efficiently monitor and manage projects’ revenues, expenses and profitability over the lifetime of the project. This solution provides resource management functionality to improve resource utilization, and delivers web-based project management that improves on-time project delivery and drives project success rates. OpenAir provides online and mobile time and expense management and enables services professionals to improve their productivity by entering their expenses while on the road. OpenAir can be deployed either as a stand-alone PSA software solution, integrated with NetSuite, or integrated with an existing enterprise CRM or financials/ERP system.

SuiteCommerce. The SuiteCommerce solution is built with the idea that Ecommerce is no longer a standalone channel but a core capability for retail and B2B businesses. SuiteCommerce enables businesses to move from standalone transactional channels such as online, in-store or telephone to an integrated commerce solution that puts the customer at the center of every experience. SuiteCommerce captures preferences and transactions into rich customer profiles to support personalized marketing, merchandising and promotions across all channels.

NetSuite Retail Anywhere. Retail Anywhere is a point-of-sale (POS) solution that is used by retail businesses to deliver a superior customer experience at the point of sale and turn today's shopper into tomorrow's loyal customer. Retail Anywhere POS includes extensive item search capabilities and real-time access to inventory information throughout your retail chain, to help drive sales while satisfying the customer. Built-in CRM functionality in our retail POS systems captures important customer information such as buying preference and purchase history, which enables future cross-sell and up-sell opportunities for multi-channel retailing.

TribeHR. TribeHR is a full suite of HCM functionality necessary to recruit, manage and reward employees. The functionality includes core Human Resource Information System ("HRIS"), recruiting capabilities and an applicant tracking system, talent management, social human resource tools and mobile support.

LightCMS. LightCMS is a web-based software platform. LightCMS functionality simplifies the process of building a website and an online store.

Add-On Modules. We also offer advanced capabilities that are part of our integrated suite, but are typically sold separately. These modules allow our customers to specifically augment aspects of our suite to enhance its relevance to their businesses.

NetSuite Industry Editions. We have configured NetSuite to meet the requirements of selected industries. Our current editions serve companies in the wholesale/distribution, manufacturing, services, retail and software industries. Within each edition, we offer advanced industry specific functionality to complement our core NetSuite offering, templates of best practices, and dedicated sales and professional services teams with industry-specific expertise.

SuiteCloud Platform. SuiteCloud is our technology platform that allows customers, partners and developers to tailor and extend our suite to meet specific company, vertical and industry requirements for personalization, business processes and best practices. It allows partners to rapidly develop and distribute cloud-based products of their own, including industry-specific versions of our application suite. NetSuite provides partners building on SuiteCloud with a website – SuiteApp.com – that enables them to market and distribute their value-added solutions to NetSuite. Our application development and customization environment is designed to continue to operate across version upgrades.

Sales and Marketing

Sales. We generate sales through both direct and indirect approaches, with most selling done over the phone. Our direct sales team consists of professionals in various locations across the United States, Europe and the Asia-Pacific region. Within these regions, our direct sales organization focuses on selling to medium-sized businesses and divisions of large companies. Indirect sales are generated through our relationships with channel partners in North America, Latin America, Europe and the Asia-Pacific region.

Our sales process typically begins with the generation of a sales lead from a marketing program or customer referral. After the lead is qualified, our sales personnel conduct focused web-based demonstrations along with initial price discussions. Members of our professional services team are engaged as needed to offer insight around aspects of the implementation. Our sales cycle typically ranges from one to six months, but can vary based on the specific application, the size and complexity of the potential customer's information technology environment and other factors.

Marketing. We tailor our marketing efforts around relevant application categories, customer sizes and customer industries. As part of our marketing strategy, we have established a number of key programs and initiatives including online and search engine advertising, email campaigns and web seminars, product launch events, trade show and industry event sponsorship and participation, marketing support for channel partners, and referral programs.

Service and Support

Professional Services. We have developed repeatable, cost-effective consulting and implementation services to assist our customers with integrating and importing data from other systems, changing their business processes to take advantage of the enhanced capabilities enabled by our integrated suite, implementing those new business processes within their organization and configuring and customizing our application suite for their business processes and requirements.

Our consulting and implementation methodology leverages the nature of our cloud-based software architecture, the industry-specific expertise of our professional services employees and the design of our platform to simplify, streamline and expedite the implementation process. We generally employ a joint staffing model for implementation projects whereby we involve the customer more actively in the implementation process than traditional software companies. We believe this better prepares our customers to support the application throughout their use of our service. In addition, because our service is cloud-based, our professional services employees can remotely configure our application for most customers based on telephonic consultations. Our consulting and implementation services are offered on a fixed price and time and material basis. Our network of partners also provides professional services to our customers.

Client Support. Our technical support organization, with personnel in Canada, Europe and Asia, offers support 24 hours a day, seven days a week. Our system allows for skills-based and time zone-based routing to address general and technical inquiries across all aspects of our suite. For our direct customers, we offer tiered customer support programs depending upon the service needs of our customers' deployments. Support contracts typically have a one-year term. For customers purchasing through resellers, primary product support is provided by our resellers, with escalation support provided by us.

Training. We offer complimentary training videos, public training courses and end-user training to facilitate the successful adoption of our suite throughout the customer's organization.

Operations, Technology and Development

Our customers rely on our application suite to run their businesses and, as a result, we need to ensure the availability of our service. We have developed our infrastructure with the goal of achieving high availability of our services, which are hosted on a highly-scalable network located in secure third-party facilities. We host the NetSuite applications and serve our customers primarily from our California-based data center facilities, which we operate in conjunction with colocation services from CenturyLink Technology Solutions (“CenturyLink”). CenturyLink was formerly SAVVIS Communications Corporation and effectively changed names in January 2014. We also have a Massachusetts-based data center facility, which we operate in conjunction with CenturyLink. The Massachusetts and California data centers serve as back-up facilities for purposes of disaster recovery. Our hosting operations incorporate industry-standard hardware, the Linux open-source operating system and Oracle databases and application servers into a flexible, scalable architecture. Elements of our application suite's infrastructure can be replaced or added with no interruption in service, helping to ensure that the failure of any single device is not expected to cause a broad service outage of the NetSuite Service. Our OpenAir applications are hosted from a Massachusetts-based data center, which we operate in conjunction with CenturyLink. Our Retail Anywhere ("RA") applications are hosted using a hardware solution provided by a partner with various hosting from data centers based on the East Coast of the United States, which we also operate in conjunction with Amazon. The OrderMotion applications are hosted from a Texas-based datacenter which we operate in conjunction with RackSpace. The Element Fusion applications are hosted from a datacenter which we operate in conjunction with SoftLayer. The Tribe HR applications are hosted from a Canada-based datacenter which we operate in conjunction with VM Farms.

Our single-instance, multi-tenant architecture allows us to provide our customers with enterprise-class capabilities, high quality of service, scalability and security, all at an affordable price. Our architecture enables us to host multiple smaller customers on a single server while preserving the ability to migrate any customer to its own server without material interruption or alteration when the customers' growth and business needs require it. In addition to the enhanced flexibility and scalability our architecture provides, it also is designed to work on inexpensive, industry-standard hardware, thereby providing us a significant cost advantage that is reflected in the pricing we are able to offer our customers.

Unlike other SaaS companies that deploy major new releases to all customers at once, we roll out all major releases and many upgrades of our application suite to only a portion of our customer base at any one time. This "phased release process" is designed to allow us to mitigate the impact of major changes and new releases, ensuring that any potential issues affect only a portion of our customers before they are addressed.

The combination of our hosting infrastructure, robust networks, flexible architecture and phased release process enables us to offer a service-level commitment to our customers of 99.5% uptime per period, excluding designated periods of maintenance. Under the terms of this commitment, we offer to credit a full month's service fees for any period where we do not meet this service level.

Product development expenses were $78.3 million, $52.7 million and $43.5 million during the years ended December 31, 2013, 2012 and 2011, respectively. In developing our service offerings, we rely on customer feedback and spend significant time with our customers in formal user testing sessions as well as less formal "ride-alongs" and customer roundtables. We use the NetSuite service to track customer interest in service enhancements and actual work done on these enhancements. We develop our offerings using Java and the Oracle database on the server and Asynchronous JavaScript and XML on the client with a goal of making our service scalable, high performance, robust and easy to use. Finally, we expose many development tools to third-party developers via SuiteFlex to allow extensions to the service that extend and compliment the built-in capabilities we develop internally. Our use of the Oracle database is pursuant to various software license agreements with Oracle USA, Inc., an affiliate of Oracle. Lawrence J. Ellison, who beneficially owns a majority of our common stock, is the Chief Executive Officer, a principal stockholder and a director of Oracle. See Note 17 to our Consolidated Financial Statements for a further description of this software license agreement.

Customers

Our customers are diverse in size and type across a wide variety of industries, with a focus on medium-sized businesses and divisions of large companies. In 2013, the top 10 industries in which our customers operated, as measured by our recognized revenue, were as follows: Distribution & Wholesale; Professional, Consulting and Other Services; Computer Software; Ecommerce & Retail; Manufacturing; Computer & IT Services; Telecommunications Services; Financial Services; Healthcare Services; and Education. We had customers in approximately 80 countries in 2013. No single customer accounted for more than 3% of our revenue in 2013, 2012 or 2011.

Competition

We compete with a broad array of financials/ERP, CRM, Ecommerce, PSA and HCM companies. Our markets are highly competitive, fragmented and subject to rapid changes in technology. Many of our potential customers evaluate a wide range of alternatives during their purchase process. Although we believe that none of our larger competitors currently offer a cloud-based comprehensive business management suite, we face significant competition within each of our markets from companies with broad product suites and greater name recognition and resources than we have, as well as smaller companies focused on specialized solutions. In addition, some of our larger competitors have announced plans to launch new products that could compete more closely with our cloud-based application suite. Internationally, we face competition from local companies as well as larger competitors, each of which has products tailored for those local

markets. To a lesser extent, we compete with internally developed and maintained solutions. Our current principal competitors include Epicor Software Corporation, Intuit Inc., Microsoft Corporation, Oracle Corporation, SAP AG, The Sage Group plc and salesforce.com, inc.

We believe the principal competitive factors in our markets include:

• service breadth and functionality;

• service performance, security and reliability;

• ability to tailor and customize services for a specific company, vertical or industry;

• ease of use;

• speed and ease of deployment, integration and configuration;

• total cost of ownership, including price and implementation and support costs;

• sales and marketing approach; and

• financial resources and reputation of the vendor.

We believe that we compete favorably with most of our competitors on the basis of each of the factors listed above, except that certain of our competitors have greater sales, marketing and financial resources, more extensive geographic presence and greater name recognition than we do. In addition, although we have extended the number of applications we have introduced for specific vertical markets, we may be at a disadvantage in certain vertical markets compared to certain of our competitors. We may face future competition in our markets from other large, established companies, as well as from emerging companies. In addition, we expect that there is likely to be continued consolidation in our industry that could lead to increased price competition and other forms of competition.

Intellectual Property

Our success depends upon our ability to protect our core technology and intellectual property. To accomplish this, we rely on a combination of intellectual property rights, including trade secrets, patents, copyrights and trademarks, as well as customary contractual protections. We view our trade secrets and know-how as a significant component of our intellectual property assets, as we have spent years designing and developing our cloud-based, integrated application suite, which we believe differentiates us from our competitors.

As of December 31, 2013, we have numerous issued US patents and pending US patent applications. We do not know whether any of our pending patent applications will result in the issuance of patents or whether the examination process will require us to narrow our claims.  There can be no assurances that our patents, or our pending patent applications even if granted, will provide us with protection.

We have a number of registered and unregistered trademarks. We maintain a policy requiring our employees, consultants and other third parties to enter into confidentiality and proprietary rights agreements and to control access to software, documentation and other proprietary information.

In addition, we license third-party technologies that are incorporated into some elements of our services. Licenses of third-party technologies may not continue to be available to us at a reasonable cost, or at all. The steps we have taken to protect our intellectual property rights may not be adequate. Third parties may infringe or misappropriate our proprietary rights. Competitors may also independently develop technologies that are substantially equivalent or superior to the technologies we employ in our services. Failure to protect our proprietary rights adequately could significantly harm our competitive position and operating results.

The software and technology industries are characterized by the existence of a large number of patents, copyrights, trademarks and trade secrets and by frequent litigation based on allegations of infringement or other violations of intellectual property rights. As we face increasing competition, the possibility of intellectual property rights claims against us grows. Many of our service agreements require us to indemnify our customers for certain third-party intellectual property infringement claims, which would increase our costs as a result of defending those claims and might require that we pay damages if there were an adverse ruling in any such claims. We, and certain of our customers, have in the past received correspondence from third parties alleging that certain of our services, or customers' use of our services, violate these third parties' patent rights. These types of correspondence and future claims could harm our relationships with our customers and might deter future customers from subscribing to our services.

With respect to any intellectual property rights claim against us or our customers, we may have to pay damages or stop using technology found to be in violation of a third party's rights. We may have to seek a license for the technology, which may not be available on reasonable terms, significantly increase our operating expenses or require us to restrict our business activities in one or more respects. The technology also may not be available for license to us at all. As a result, we may be required to develop alternative non-infringing technology, which could require significant effort and expense.

Employees

As of December 31, 2013, we had 2,434 employees. We also engage a number of independent contractors and consultants. None of our employees is represented by a labor union with respect to his or her employment with us. We have not experienced any work stoppages, and we consider our relations with our employees to be good. Our future success will depend upon our ability to attract and retain qualified personnel. Competition for qualified personnel remains intense, and we may not be successful in retaining our key employees or attracting skilled personnel.

Available Information

You can obtain copies of our Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings with the Securities and Exchange Commission ("SEC"), and all amendments to these filings, free of charge from our Web site at http://www.netsuite.com/investors as soon as reasonably practicable following our filing of any of these reports with the SEC. You can also obtain copies free of charge by contacting our Investor Relations department at our corporate headquarters. The information found on our website is not a part of this or any other report we file with or furnish to the SEC.

You can also read and copy any materials we file with the SEC at the SEC's Public Reference Room at 100 F Street, N.E., Washington, DC 20549. You can obtain additional information about the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. In addition, the SEC maintains a website (http://www.sec.gov) that contains reports, proxy and information statements, and other information regarding issuers that file electronically with the SEC, including us.

Executive Officers of the Registrant

Our executive officers, and their ages and positions as of February 24, 2014, are set forth below:

Name	Age	Position(s)
Zachary Nelson	52	President, Chief Executive Officer and Director
Evan M. Goldberg	47	Chief Technology Officer and Chairman of the Board
James McGeever	47	Chief Operating Officer
Ronald Gill	47	Chief Financial Officer
Douglas P. Solomon	47	Senior Vice President, General Counsel and Secretary
Timothy Dilley	54	Executive Vice President, Worldwide Services and Chief Customer Officer

Zachary Nelson has served as a director since July 2002 and as our President and Chief Executive Officer since January 2003. Prior to that, Mr. Nelson served as our President and Chief Operating Officer from July 2002 to January 2003. Previously he served as senior executive at Network Associates, Inc., Oracle Corporation and Sun Microsystems, Inc. He holds B.S. and M.A. degrees from Stanford University.

Evan M. Goldberg co-founded our company in 1998 and has served as Chairman of our Board of Directors and as our Chief Technology Officer since January 2003. From October 1998 through January 2003, Mr. Goldberg held various positions with us, including President and Chief Executive Officer and Chief Technology Officer. Prior to joining us, Mr. Goldberg founded mBed Software, Inc., a software company focused on multimedia tools for website developers, where he served as Chief Executive Officer from November 1995 to September 1998. From August 1987 to November 1995, Mr. Goldberg held various positions in product development at Oracle Corporation, including Vice President of Development in the New Media Division. Mr. Goldberg holds a B.A. from Harvard College.

James McGeever has served as our Chief Operating Officer since July 2010. Prior to that, Mr. McGeever served as Chief Financial Officer from June 2000 to July 2010. From January 2000 to June 2000, Mr. McGeever served as our Director of Finance. Prior to joining us, Mr. McGeever was the controller of Clontech Laboratories, Inc., a privately held biotechnology company from 1998 to 2000 and the corporate controller at Photon Dynamics, Inc., a capital equipment maker from 1994 to 1998. Mr. McGeever holds a B.Sc. from the London School of Economics. Mr. McGeever has qualified as a chartered accountant in the United Kingdom.

Ronald Gill has served as Chief Financial Officer since July 2010. Prior to that, Mr. Gill served as Senior Vice President, Finance from August 2007 to July 2010. Prior to joining our company in August 2007, Mr. Gill was Vice President, Finance at Hyperion Solutions Corporation, a provider of performance management software from August 2006 until July 2007. Hyperion Solutions Corporation was acquired by Oracle Corporation in April 2007. From 2004 until May 2006, Mr. Gill was the Chief Controller, Product and Technology Group at SAP. Mr. Gill holds a B.A. from Baylor University and a Master of International Business Studies degree from the University of South Carolina.

Douglas P. Solomon has served as our Senior Vice President, General Counsel and Secretary since July 2008. Mr. Solomon served as our Vice President, Legal & Corporate Affairs from November 2006 to July 2008 and has been our Secretary since January 2007. Prior to joining us, Mr. Solomon served in senior legal and management roles at Unwired Planet (formerly Openwave Systems Inc.), a software company, from April 2000 through March 2006, including Vice President, Legal & Corporate Affairs. He holds a B.A. from the University of Michigan and a J.D. from Harvard Law School.

Timothy Dilley has served as our Executive Vice President, Worldwide Services and Chief Customer Officer since December 2006. Prior to joining us, Mr. Dilley served as Senior Vice President of Global Customer Services at Informatica Corporation, an enterprise software company, from December 1998 until December 2006. He holds a B.S. from California State University at Fresno.

Item 1A. Risk Factors

A description of the risks and uncertainties associated with our business is set forth below. If any of such risks and uncertainties actually occurs, our business, financial condition or operating results could differ materially from the plans, projections and other forward-looking statements included in the section titled "Management's Discussion and Analysis of Financial Condition and Results of Operations" and elsewhere in this report and in our other public filings. In addition, if any of the following risks and uncertainties, or if any other risks and uncertainties, actually occurs, our business, financial condition or operating results could be harmed substantially, which could cause the market price of our stock to decline, perhaps significantly.

Risks Related to Our Business

Continued adverse economic conditions or reduced investments in cloud-based applications and information technology spending may harm our business.

Our business depends on the overall demand for cloud-based applications and information technology spending and on the economic health and general willingness of our current and prospective customers to make capital commitments. If the conditions in the U.S. and global economic environment remain uncertain or continue to be volatile, or if they deteriorate further, our business, operating results, and financial condition may be materially adversely affected. Continued weak or volatile economic conditions, or a reduction in spending for cloud-based applications and information technology even if economic conditions improve, would likely harm our business and operating results in a number of ways, including longer sales cycles, extended payment terms, lower prices for our products and services, reduced sales, and lower customer retention rates.

We have a history of losses, and we may not achieve profitability in the future.

We have not been profitable on a generally accepted accounting principles (“GAAP”) basis during any quarterly or annual period since our formation. We experienced a net loss of $70.4 million for the year ended December 31, 2013. As of that date, our accumulated deficit was $449.2 million. We expect to make significant future expenditures related to the development and expansion of our business. As a result of these increased expenditures, we will have to generate and sustain increased revenue to achieve and maintain future profitability. While historically our revenue has grown, this growth may not be sustainable and we may not achieve sufficient revenue to achieve or maintain profitability. We may incur significant losses in the future for a number of reasons, including due to the other risks described in this Annual Report, and we may encounter unforeseen expenses, difficulties, complications and delays and other unknown factors. Accordingly, we may not be able to achieve or maintain profitability and we may continue to incur significant losses for the foreseeable future.

Many of our customers are small- and medium‑sized businesses and divisions of large companies, which may result in increased costs as we attempt to reach, acquire and retain customers.

We market and sell our application suite to small- and medium-sized businesses and divisions of large companies. To grow our revenue quickly, we must add new customers, sell additional services to existing customers and encourage existing customers to renew their subscriptions. However, selling to and retaining small- and medium-sized businesses can be more difficult than selling to and retaining large enterprises because small- and medium-sized business customers:

• are more price sensitive;

• are more difficult to reach with broad marketing campaigns;

• have high churn rates in part because of the nature of their businesses;

• often lack the staffing to benefit fully from our application suite’s rich feature set; and

• often require higher sales, marketing and support expenditures by vendors that sell to them per revenue dollar generated for those vendors.

If we are unable to cost‑effectively market and sell our service to our target customers, our ability to grow our revenue and become profitable will be harmed.

Our business depends substantially on customers renewing, upgrading and expanding their subscriptions for our services. Any decline in our customer renewals, upgrades and expansions would harm our future operating results.

We sell our application suite pursuant to service agreements that are generally one year in length. Our customers have no obligation to renew their subscriptions after their subscription period expires, and they may not renew their subscriptions at the same or higher levels. Moreover, under specific circumstances, our customers have the right to cancel their service agreements before they expire. In addition, in the first year of a subscription, customers often purchase a higher level of professional services than they do in renewal years. As a result, our ability to grow is dependent in part on customers purchasing additional subscriptions and modules after the first year of their subscriptions. We may not accurately predict future trends in customer renewals. Our customers’ renewal rates may decline or fluctuate because of several factors, including their satisfaction or dissatisfaction with our services, the prices of our services, the prices of services offered by our competitors or reductions in our customers’ spending levels due to the macroeconomic environment or other factors. If our customers do not renew their subscriptions for our services, renew on less favorable terms, or do not purchase additional functionality or

9

subscriptions, our revenue may grow more slowly than expected or decline and our profitability and gross margin may be harmed.

Any disruption of service at our data centers could interrupt or delay our ability to deliver our service to our customers.

We host our services, serve our customers and support our operations primarily from California-based data centers, which we operate in conjunction with CenturyLink. However, we host our OpenAir applications from a Massachusetts-based data center, which we also operate in conjunction with CenturyLink. We also operate some customer and partner accounts along with Release Preview and trial accounts from a Massachusetts-based data center, which we operate in conjunction with CenturyLink. The OrderMotion applications are hosted from a Texas-based datacenter which we operate in conjunction with RackSpace. The Element Fusion applications are hosted from a datacenter which we operate in conjunction with SoftLayer. The Tribe HR applications are hosted from a Canada-based datacenter which we operate in conjunction with VM Farms. We do not have sole control over the operations of these facilities. These facilities are vulnerable to damage or interruption from earthquakes, hurricanes, floods, fires, cyber security attacks, terrorist attacks, power losses, telecommunications failures and similar events. The occurrence of a natural disaster or an act of terrorism, a decision to close the facilities without adequate notice or other unanticipated problems could result in lengthy interruptions in our services. As part of our current disaster recovery arrangements, our customer data in our California-based data center production environment is replicated to a data center operated in conjunction with CenturyLink located on the East coast of the United States. In particular, our California-based data facilities are located in an area known for seismic activity, increasing our susceptibility to the risk that an earthquake could significantly harm the operations of these facilities. Likewise, facilities operated on the East coast of the United States are susceptible to hurricanes, winter storms and other regionally disruptive events. The facilities also could be subject to break-ins, computer viruses, sabotage, intentional acts of vandalism and other misconduct.

Our data center facilities providers have no obligations to renew their agreements with us on commercially reasonable terms, or at all. If we are unable to renew our agreements with the facilities providers on commercially reasonable terms, if our agreements with our facility providers are prematurely terminated, or if in the future we add additional data center facility providers, we may experience costs or downtime in connection with the transfer to, or the addition of, new data center facilities.

Any errors, defects, disruptions or other performance problems with our services could harm our reputation and may damage our customers’ businesses. Interruptions in our services might reduce our revenue, cause us to issue credits to customers, subject us to potential liability, cause customers to terminate their subscriptions and harm our renewal rates.

We may become liable to our customers and lose customers if we have defects or disruptions in our service or if we provide poor service.

Because we deliver our application suite as a service, errors or defects in the software applications underlying our service, or a failure of our hosting infrastructure, may make our service unavailable to our customers. We are also reliant on third-party software and infrastructure, including the infrastructure of the Internet, to provide our services. Any failure of or disruption to this software and infrastructure could also make our service unavailable to our customers. Since our customers use our suite to manage critical aspects of their business, any errors, defects, disruptions in service or other performance problems with our suite, whether in connection with the day‑to‑day operation of our suite, upgrades or otherwise, could damage our customers’ businesses. If we have any errors, defects, disruptions in service or other performance problems with our suite, customers could elect not to renew, or delay or withhold payment to us, we could lose future sales or customers may make warranty claims against us, which could result in an increase in our provision for doubtful accounts, an increase in collection cycles for accounts receivable or costly litigation.

The market for cloud-based applications may develop more slowly than we expect.

Our success will depend, to a large extent, on the willingness of medium-sized businesses to accept cloud-based services for applications that they view as critical to the success of their business. Many companies have invested substantial effort and financial resources to integrate traditional enterprise software into their businesses and may be reluctant or unwilling to switch to a different application or to migrate these applications to cloud-based services. Other factors that may affect market acceptance of our application include:

• the security capabilities, reliability and availability of cloud-based services;

• customer concerns with entrusting a third party to store and manage their data, especially confidential or sensitive data;

• our ability to minimize the time and resources required to implement our suite;

• our ability to maintain high levels of customer satisfaction;

• our ability to implement upgrades and other changes to our software without disrupting our service;

• the level of customization or configuration we offer;

• our ability to provide rapid response time during periods of intense activity on customer websites; and

• the price, performance and availability of competing products and services.

The market for these services may not develop further, or may develop more slowly than we expect, either of which would harm our business.

10

If our security measures are breached and unauthorized access is obtained to a customer’s data, we may incur significant liabilities, our service may be perceived as not being secure and customers may curtail or stop using our suite.

The services we offer involve the storage of large amounts of our customers’ sensitive and proprietary information. If our security measures are breached as a result of third‑party action, employee error, malfeasance or otherwise, and someone disrupts the confidentiality, integrity, or availability our customers’ data, we could incur significant liability to our customers and to individuals or businesses whose information was being stored by our customers, our business may suffer and our reputation will be damaged. Because techniques used to obtain unauthorized access to, or to sabotage, systems change frequently and generally are not recognized until launched against a target, we may be unable to anticipate these techniques or to implement adequate preventive measures. If an actual or perceived breach of our security occurs, the market perception of the effectiveness of our security measures could be harmed and we could lose sales and customers. Such an actual or perceived breach could also cause a significant and rapid decline in our stock price and the value of our convertible senior notes (the “Notes”).

We provide service-level commitments to our customers, which could cause us to issue credits for future services if the stated service levels are not met for a given period and could significantly harm our revenue.

Our customer agreements provide service-level commitments. If we are unable to meet the stated service-level commitments or suffer extended periods of unavailability for our service, we may be contractually obligated to provide these customers with credits for future services. Our revenue could be significantly impacted if we suffer unscheduled downtime that exceeds the allowed downtimes under our agreements with our customers. In light of our historical experience with meeting our service-level commitments, we do not currently have any liabilities on our balance sheet for these commitments. Our service-level commitment to customers is 99.5% uptime per period, excluding scheduled maintenance. The failure to meet this level of service availability may require us to credit qualifying customers for the value of an entire month of their subscription fees, not just the value of the subscription fee for the period of the downtime. As a result, a failure to deliver services for a relatively short duration could cause us to issue these credits to all qualifying customers. Any extended service outages could harm our reputation, revenue and operating results.

Assertions by a third party that we infringe its intellectual property, whether successful or not, could subject us to costly and time‑consuming litigation or expensive licenses.

The software and technology industries are characterized by the existence of a large number of patents, copyrights, trademarks and trade secrets and by frequent and an increasing amount of litigation based on allegations of infringement or other violations of intellectual property rights. We have from time to time received claims from third parties alleging we are infringing their intellectual property, and as we continue to grow, the possibility of these and other intellectual property rights claims against us may increase. Our technologies or technologies that we license may not be able to withstand any third‑party claims that they infringe or otherwise violate intellectual property rights. Furthermore, many of our service agreements require us to indemnify our customers for certain third‑party intellectual property infringement claims, which could increase our costs as a result of defending such claims and may require that we pay damages if there were an adverse ruling related to any such claims. These types of claims could harm our relationships with our customers, may deter future customers from subscribing to our services or could expose us to litigation for these claims. Even if we are not a party to any litigation between a customer and a third party, an adverse outcome in any such litigation could make it more difficult for us to defend our intellectual property in any subsequent litigation in which we are a named party.

Any intellectual property rights claim against us or our customers, with or without merit, could be time‑consuming, expensive to litigate or settle and could divert management attention and financial resources. An adverse determination also could prevent us from offering our suite to our customers and may require that we procure or develop substitute services that do not infringe.

For any intellectual property rights claim against us or our customers, we may have to pay damages, license fees and/or stop using technology found to be in violation of a third party’s rights. We may have to seek a license for the technology. Such license may not be available on reasonable terms, if at all, and may significantly increase our operating expenses or may require us to restrict our business activities and limit our ability to deliver certain products and services. As a result, we may also be required to develop alternative non‑infringing technology, which could require significant effort and expense and/or cause us to alter our product and service offerings which could negatively affect our business.

Our success depends in large part on our ability to protect and enforce our intellectual property rights.

We rely on a combination of patent, copyright, service mark, trademark and trade secret laws, as well as confidentiality procedures and contractual restrictions, to establish and protect our proprietary rights, all of which provide only limited protection. We have numerous issued US patents and pending US patent applications. We cannot assure you that any patents will issue from our currently pending patent applications in a manner that gives us the protection that we seek, if at all, or that any of our current patents or future patents issued to us will not be challenged, invalidated or circumvented. Any of our current patents or patents that may issue in the future from pending or future patent applications may not provide sufficiently broad protection or they may not prove to be enforceable in actions against alleged infringers. Additionally, although we have licensed from other parties proprietary technology covered by patents, we cannot be certain that any such patents will not be challenged, invalidated or circumvented. Also, we cannot assure you that any future service mark or trademark registrations will be issued for pending or future applications or that any registered service marks or trademarks will be enforceable or provide adequate protection of our proprietary rights.

11

We endeavor to enter into agreements with our employees and contractors and agreements with parties with whom we do business to limit access to and disclosure of our proprietary information. The steps we have taken, however, may not prevent unauthorized use or the reverse engineering of our technology. Moreover, others may independently develop technologies that are competitive to ours or infringe our intellectual property. Enforcement of our intellectual property rights also depends on our successful legal actions against these infringers, but these actions may not be successful, even when our rights have been infringed.

Furthermore, effective patent, trademark, service mark, copyright and trade secret protection may not be available in every country in which our services are available. In addition, the legal standards relating to the validity, enforceability and scope of protection of intellectual property rights in Internet‑related industries are uncertain and still evolving.

Our quarterly and annual operating results may fluctuate in the future. As a result, we may fail to meet or exceed the expectations of research analysts or investors, which could cause our stock price to decline.

Our quarterly and annual operating results may fluctuate as a result of a variety of factors, many of which are outside of our control. A decline in general macroeconomic conditions could adversely affect our customers’ ability or willingness to purchase our application suite, which could adversely affect our operating results or financial outlook. Fluctuations in our quarterly operating annual results or financial outlook may also be due to a number of additional factors, including the risks and uncertainties discussed elsewhere in this report.

Fluctuations in our operating results could cause our stock price to decline rapidly, may lead analysts to change their long‑term model for valuing our common stock, may impact our ability to retain or attract key personnel, or may cause other unanticipated issues. If our operating results or financial outlook fall below the expectations of research analysts or investors, the price of our common stock and the market value of the Notes could decline substantially.

We believe that our revenue and operating results may vary significantly in the future and that period‑to‑period comparisons of our operating results may not be meaningful. You should not rely on the results of one quarter as an indication of future performance.

Our limited operating history makes it difficult to evaluate our current business and future prospects, and may increase the risk of your investment.

Our company has been in existence since 1998, and much of our growth has occurred since 2004, with our revenue increasing from $17.7 million during the year ended December 31, 2004 to $414.5 million during the year ended December 31, 2013. Our limited operating history may make it difficult to evaluate our current business and our future prospects. We have encountered and will continue to encounter risks and difficulties frequently experienced by growing companies in rapidly changing industries. If we do not address these risks successfully, our business may be harmed.

The markets in which we compete are intensely competitive, and if we do not compete effectively, our operating results may be harmed.

The markets for financials/ERP, CRM, Ecommerce, PSA and HCM applications are intensely competitive and rapidly changing with relatively low barriers to entry. With the introduction of new technologies and market entrants, we expect competition to intensify in the future. In addition, pricing pressures and increased competition generally could result in reduced sales, reduced margins or the failure of our service to achieve or maintain more widespread market acceptance. Often we compete to sell our application suite against existing systems that our potential customers have already made significant expenditures to install. Competition in our market is based principally upon service breadth and functionality; service performance, security and reliability; ability to tailor and customize services for a specific company, vertical or industry; ease of use of the service; speed and ease of deployment, integration and configuration; total cost of ownership, including price and implementation and support costs; professional services implementation; and financial resources of the vendor.

We face competition from both traditional software vendors and SaaS providers. Our principal competitors include Epicor Software Corporation, Intuit Inc., Microsoft Corporation, Oracle Corporation, SAP, The Sage Group plc and salesforce.com, inc. Many of our actual and potential competitors enjoy substantial competitive advantages over us, such as greater name recognition, longer operating histories, more varied products and services and larger marketing budgets, as well as substantially greater financial, technical and other resources. In addition, many of our competitors have established marketing relationships and access to larger customer bases, and have major distribution agreements with consultants, system integrators and resellers. If we are not able to compete effectively, our operating results will be harmed.

Our brand name and our business may be harmed by aggressive marketing strategies of our competitors.

Because of the early stage of development of our markets, we believe that building and maintaining brand recognition and customer goodwill is critical to our success. Our efforts in this area have, on occasion, been complicated by the marketing efforts of our competitors, which may include incomplete, inaccurate and false statements about our company and our services that could harm our business. Our ability to respond to our competitors’ misleading marketing efforts may be limited under certain circumstances by legal prohibitions on permissible public communications by us as a public company.

12

If the prices we charge for our services are unacceptable to our customers, our operating results will be harmed.

As the market for our services matures, or as new competitors introduce new products or services that compete with ours, we may be unable to renew our agreements with existing customers or attract new customers at the same price or based on the same pricing model as previously used. As a result, it is possible that competitive dynamics in our market may require us to change our pricing model or reduce our prices, which could harm our revenue, gross margin and operating results.

If we are unable to develop new services or sell our services into new markets, our revenue growth will be harmed and we may not be able to achieve profitability.

Our ability to attract new customers and increase revenue from existing customers will depend in large part on our ability to enhance and improve our existing application suite and to introduce new services and sell into new markets. The success of any enhancement or new service depends on several factors, including the timely completion, introduction and market acceptance of the enhancement or service. Any new service we develop or acquire may not be introduced in a timely or cost‑effective manner and may not achieve the broad market acceptance necessary to generate significant revenue. Any new markets into which we attempt to sell our application, including new vertical markets and new countries or regions, may not be receptive. If we are unable to successfully develop or acquire new services, enhance our existing services to meet customer requirements or sell our services into new markets, our revenue will not grow as expected and we may not be able to achieve profitability.

Because we are a global organization and our long‑term success depends, in part, on our ability to expand our sales of our and operations outside of the United States, our business is susceptible to risks associated with international sales and operations.

We currently maintain offices outside of the United States and have sales personnel or independent consultants in several countries. Approximately one quarter of our employees are located in an office in the Philippines. We have limited experience operating in foreign jurisdictions and are rapidly building our international operations. Managing a global organization is difficult, time consuming and expensive. Our inexperience in operating our business outside of the United States increases the risk that any international expansion efforts that we may undertake will not be successful. In addition, conducting international operations subjects us to new risks that we have not generally faced in the United States. These risks include:

• localization of our services, including translation into foreign languages and adaptation for local practices and regulatory requirements;

• lack of familiarity with and unexpected changes in foreign regulatory requirements;

• longer accounts receivable payment cycles and difficulties in collecting accounts receivable;

• difficulties in managing and staffing international operations;

• fluctuations in currency exchange rates;

• potentially adverse tax consequences, including the complexities of foreign value added tax systems and restrictions on the repatriation of earnings;

• dependence on certain third parties, including channel partners with whom we do not have extensive experience;

• the burdens of complying with a wide variety of foreign laws and legal standards;

• increased financial accounting and reporting burdens and complexities;

• political, social and economic instability abroad, terrorist attacks and security concerns in general; and

• reduced or varied protection for intellectual property rights in some countries.

Operating in international markets also requires significant management attention and financial resources. The investment and additional resources required to establish operations and manage growth in other countries may not produce desired levels of revenue or profitability.

We rely on third‑party software, including Oracle database software, which may be difficult to replace or could cause errors or failures of our service that could lead to lost customers or harm to our reputation.

We rely on software licensed from third parties to offer our service, including database software from Oracle. This software may not continue to be available to us on commercially reasonable terms, or at all. Any loss of the right to use any of this software could result in delays in the provisioning of our service until equivalent technology is either developed by us, or, if available, is identified, obtained and integrated, which could harm our business. Any errors or defects in third‑party software could result in errors or a failure of our service which could harm our business.

If we fail to maintain proper and effective internal controls, our ability to produce accurate and timely financial statements could be impaired and investors’ views of us could be harmed.

Ensuring that we have adequate internal financial and accounting controls and procedures in place so that we can produce accurate financial statements on a timely basis is a costly and time‑consuming effort that needs to be re‑evaluated frequently. Our internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements in accordance with GAAP. Although we have completed the process of documenting, reviewing and improving our internal controls and procedures for compliance with Section 404 of the Sarbanes‑Oxley Act of 2002, for the fiscal year ended December 31, 2013, there can be no assurances that control deficiencies will not be identified in the future.

13

Implementing any additional required changes to our internal controls may distract our officers and employees, entail substantial costs to modify our existing processes and add personnel and take significant time to complete. These changes may not, however, be effective in maintaining the adequacy of our internal controls. Any failure to maintain that adequacy, or as consequent inability to produce accurate financial statements on a timely basis, could increase our operating costs and harm our business. In addition, investors’ perceptions that our internal controls are inadequate or that we are unable to produce accurate financial statements on a timely basis may harm our stock price and make it more difficult for us to effectively market and sell our service to new and existing customers.

Our business is subject to changing regulations regarding corporate governance and public disclosure that will increase both our costs and the risk of noncompliance.

As a public company, we incur significant legal, accounting and other expenses associated with compliance with applicable laws, rules, regulations and listing requirements. In addition, the Sarbanes-Oxley Act, the Dodd-Frank Act, and rules subsequently implemented by the SEC and The New York Stock Exchange, have imposed a variety of compliance requirements on public companies, including requiring changes in corporate governance practices. In addition, the SEC and the U.S. Congress may continue to increase the scope of applicable disclosure and corporate governance-related rules. Our management and other personnel may need to devote a substantial amount of time to the compliance requirements associated with being a public company. Moreover, these laws, rules and regulations have increased and may continue to increase the scope, complexity and cost of our corporate governance, reporting and disclosure practices.

Because we recognize subscription revenue over the term of the applicable agreement, the lack of subscription renewals or new service agreements may not be reflected immediately in our operating results.

The majority of our quarterly revenue is attributable to service agreements entered into during previous quarters. A decline in new or renewed service agreements in any one quarter will not be fully reflected in our revenue in that quarter but will harm our revenue in future quarters. As a result, the effect of significant downturns in sales and market acceptance of our services in a particular quarter may not be fully reflected in our operating results until future periods. Our subscription model also makes it difficult for us to rapidly increase our revenue through additional sales in any period, because revenue from new customers must be recognized over the applicable subscription term.

Material defects or errors in the software we use to deliver our services could harm our reputation, result in significant costs to us and impair our ability to sell our services.

The software applications underlying our services are inherently complex and may contain material defects or errors, particularly when first introduced or when new versions or enhancements are released. We have from time to time found defects in our service, and new errors in our existing service may be detected in the future. Any defects that cause interruptions to the availability of our services could result in:

•a reduction in sales or delay in market acceptance of our services;

•sales credits or refunds to our customers;

•loss of existing customers and difficulty in attracting new customers;

•diversion of development resources;

•harm to our reputation; and

•increased warranty and insurance costs.

After the release of our services, defects or errors may also be identified from time to time by our internal team and by our customers. The costs incurred in correcting any material defects or errors in our services may be substantial and could harm our operating results.

Government regulation of the Internet and Ecommerce is evolving, and unfavorable changes or our failure to comply with regulations could harm our operating results.

As Internet commerce continues to evolve, increasing regulation by federal, state or foreign agencies becomes more likely. For example, we believe increased regulation is likely in the area of data privacy, and laws and regulations applying to the solicitation, collection, processing or use of personal or consumer information could affect our customers’ ability to use and share data, potentially reducing demand for financials/ERP, CRM, PSA and Ecommerce solutions and restricting our ability to store, process and share our customers’ data. In addition, taxation of services provided over the Internet or other charges imposed by government agencies or by private organizations for accessing the Internet may also be imposed. Any regulation imposing greater fees for Internet use or restricting information exchanged over the Internet could result in a decline in the use of the Internet and the viability of Internet‑based services, harming our business and operating results.

14

Privacy concerns and laws or other domestic or foreign regulations may reduce the effectiveness of our application suite and harm our business.

Our customers can use our service to store personal or identifying information regarding their customers and contacts. Federal, state and foreign government bodies and agencies, however, have adopted or are considering adopting laws and regulations regarding the collection, use and disclosure of personal information obtained from consumers and other individuals. The costs of compliance with, and other burdens imposed by, such laws and regulations that are applicable to the businesses of our customers may limit the use and adoption of our service and reduce overall demand for it.

In addition to government activity, privacy advocacy groups and the technology and other industries are considering various new, additional or different self‑regulatory standards that may place additional burdens on us. If the gathering of personal information were to be curtailed, financials/ERP, CRM, Ecommerce, PSA and HCM solutions would be less effective, likely reducing demand for our service and harming our business.

If benefits currently available under the Czech Republic government subsidy program are reduced or disallowed, our product development costs could increase.

At our product development facility in the Czech Republic, we participate in a government subsidy program for employing local residents. Under the program, the Czech Republic government will reimburse us for certain operating expenses we incur. The reimbursements are based upon qualifying product development expenditures which are primarily salaries for persons conducting product development activities. During the years ended December 31, 2013 and December 31, 2012, our product development operating expenses were reduced by approximately $2.5 million and $2.0 million, respectively, for reimbursements of eligible operating expenses incurred during the year ended December 31, 2013 and the period from November 2010 to December 31, 2012, respectively. We received approximately $2.0 million and $1.2 million in payments from the Czech Republic government during the years ended December 31, 2013 and 2012, respectively. The Czech Republic government will determine if we met the program requirements and that our expenses are reimbursable. The government subsidy program terminates in 2014. If the Czech Republic government determines that our expense are ineligible for reimbursement, our financial condition and operating results may be harmed.

Changes in financial accounting standards or practices may cause adverse, unexpected financial reporting fluctuations and harm our operating results.

A change in accounting standards or practices could harm our operating results and may even affect our reporting of transactions completed before the change is effective. New accounting pronouncements and varying interpretations of accounting pronouncements have occurred and may occur in the future. Changes to existing rules or the questioning of current practices may harm our operating results or the way we conduct our business.

Unanticipated changes in our effective tax rate could harm our future operating results.

We are subject to income taxes in the United States and various foreign jurisdictions, and our domestic and international tax liabilities are subject to the allocation of expenses in differing jurisdictions. Our tax rate is affected by changes in the mix of earnings and losses in countries with differing statutory tax rates, certain non‑deductible expenses arising from the requirement to expense stock options and the valuation of deferred tax assets and liabilities, including our ability to utilize our net operating losses. Increases in our effective tax rate could harm our operating results.

We may be unable to integrate acquired businesses and technologies successfully or to achieve the expected benefits of such acquisitions. We may acquire or invest in additional companies, which may divert our management’s attention, result in additional dilution to our stockholders and consume resources that are necessary to sustain our business.

We have undertaken acquisitions during the year ended December 31, 2013 and in the past and may continue to evaluate and consider potential strategic transactions, including acquisitions and dispositions of businesses, technologies, services, products and other assets in the future. An acquisition, investment or business relationship may result in unforeseen operating difficulties and expenditures. In particular, we may encounter difficulties assimilating or integrating the businesses, technologies, products, personnel or operations of the acquired companies, particularly if the key personnel of the acquired company choose not to work for us, the company’s software is not easily adapted to work with ours or we have difficulty retaining the customers of any acquired business due to changes in management or otherwise. Acquisitions may also disrupt our business, divert our resources and require significant management attention that would otherwise be available for development of our business. Moreover, the anticipated benefits of any acquisition, investment or business relationship may not be realized or we may be exposed to unknown liabilities.

We may in the future seek to acquire or invest in additional businesses, products, technologies or other assets. We also may enter into relationships with other businesses to expand our service offerings or our ability to provide service in foreign jurisdictions, which could involve preferred or exclusive licenses, additional channels of distribution, discount pricing or investments in other companies. Negotiating these transactions can be time‑consuming, difficult and expensive, and our ability

15

to close these transactions may often be subject to approvals that are beyond our control. Consequently, these transactions, even if undertaken and announced, may not close. For one or more of those transactions, we may:

•issue additional equity securities that would dilute our stockholders;

•use cash that we may need in the future to operate our business;

•incur debt on terms unfavorable to us or that we are unable to repay;

•incur large charges or substantial liabilities;

•encounter difficulties retaining key employees of the acquired company or integrating diverse software codes or business cultures; and

•become subject to adverse tax consequences, substantial depreciation or deferred compensation charges.

Any of these risks could harm our business and operating results.

We rely on our management team and need additional personnel to grow our business, and the loss of one or more key employees or our inability to attract and retain qualified personnel could harm our business.

Our success and future growth depends to a significant degree on the skills and continued services of our management team. We do not maintain key man insurance on any members of our management team. Meeting our growth plan and our future success depends on our ability to attract, retain and motivate highly skilled technical, managerial, sales, marketing and service and support personnel, including members of our management team. Competition for sales, marketing and technology development personnel is particularly intense in the software and technology industries. As a result, we may be unable to successfully attract or retain qualified personnel. Our inability to attract and retain the necessary personnel could harm our business.

Risks Related to Ownership of our Common Stock and the Notes

Lawrence J. Ellison or members of his family, and related entities, beneficially own a significant portion of our outstanding shares of common stock, which may limit your ability to influence or control certain of our corporate actions. This concentration of ownership may also reduce the market price of our common stock and the value of the Notes and impair a takeover attempt of us.

Entities beneficially owned by Lawrence J. Ellison held an aggregate of approximately 42.5% of our common stock as of December 31, 2013. Further, Mr. Ellison, his family members, trusts for their benefit, and related entities together beneficially owned an aggregate of approximately 48.6% of our common stock as of that date. Mr. Ellison is able to exercise control over approval of significant corporate transactions, including a change of control or liquidation. In addition, if the voting restrictions that apply to NetSuite Restricted Holdings LLC, the investment entity to which Mr. Ellison has transferred his shares, lapse or are amended, Mr. Ellison will be able to exercise control over additional corporate matters, including elections of our directors. So long as Mr. Ellison continues to be either an officer or director of Oracle, these voting restrictions cannot be changed without the approval of an independent committee of Oracle’s board of directors. Mr. Ellison’s interests and investment objectives may differ from our other stockholders. Mr. Ellison is also the Chief Executive Officer, a principal stockholder and a director of Oracle Corporation. Oracle supplies us with database and other software on which we rely to provide our service and is also a potential competitor of ours.

Our Board of Directors adopted resolutions which renounce and provide for a waiver of the corporate opportunity doctrine as it relates to Mr. Ellison. As a result, Mr. Ellison has no fiduciary duty to present corporate opportunities to us. In addition, Mr. Ellison’s indirect majority interest in us could discourage potential acquirers or result in a delay or prevention of a change in control of our company or other significant corporate transactions, even if a transaction of that sort would be beneficial to our other stockholders or in our best interest and, as a result, reduce the market price of our common stock and the value of the Notes.

Volatility in the market price and trading volume of our common stock and the Notes could adversely impact the trading price of our common stock and the Notes.

The stock market in recent years has experienced significant price and volume fluctuations that have often been unrelated to the operating performance of companies. The market price of our common stock could fluctuate significantly for many reasons, including in response to the risks described in this section, elsewhere in this report or for reasons unrelated to our operations, such as reports by industry analysts, investor perceptions or negative announcements by our customers, competitors or suppliers regarding their own performance, as well as industry conditions and general financial, economic and political instability. A decrease in the market price of our common stock would likely adversely impact the trading price of the Notes. The market price of our common stock could also be affected by possible sales of our common stock by investors who view the Notes as a more attractive means of equity participation in us and by hedging or arbitrage trading activity that we expect to develop involving our common stock. This trading activity could, in turn, affect the trading prices of our common stock and the Notes.

16

We may not have the ability to raise the funds necessary to settle conversions of the Notes or to repurchase the Notes upon a fundamental change, which may affect the trading price of our common stock, and our future debt may contain limitations on our ability to repurchase the Notes.

Holders of the Notes will have the right to require us to repurchase their Notes upon the occurrence of a fundamental change at a repurchase price equal to 100% of their principal amount, plus accrued and unpaid interest, if any. In addition, upon conversion of the Notes, unless we elect to deliver solely shares of our common stock to settle such conversion (other than paying cash in lieu of delivering any fractional share), we will be required to make cash payments in respect of the Notes being converted. However, we may not have enough available cash or be able to obtain financing at the time we are required to make repurchases of Notes surrendered therefor or Notes being converted, which could harm our reputation and affect the trading price of our common stock.

In addition, our ability to repurchase the Notes may be limited by law, by regulatory authority or by agreements governing our future indebtedness. Our failure to repurchase Notes at a time when the repurchase is required by the indenture would constitute a default under the indenture and could harm our reputation and affect the trading price of our common stock. A default under the indenture or the fundamental change itself could also lead to a default under agreements governing our future indebtedness. If the repayment of the related indebtedness were to be accelerated after any applicable notice or grace periods, we may not have sufficient funds to repay the indebtedness and repurchase the Notes.

The conditional conversion feature of the Notes, if triggered, may harm our financial condition and operating results.

In the event the conditional conversion feature of the Notes is triggered, holders of Notes will be entitled to convert the Notes at any time during specified periods at their option. If one or more holders elect to convert their Notes, unless we elect to satisfy our conversion obligation by delivering solely shares of our common stock (other than paying cash in lieu of delivering any fractional share), we would be required to settle a portion or all of our conversion obligation through the payment of cash, which could adversely affect our liquidity. In addition, even if holders do not elect to convert their Notes, we could be required under applicable accounting rules to reclassify all or a portion of the outstanding principal of the Notes as a current rather than long-term liability, which would result in a material reduction of our net working capital.

The accounting method for convertible debt securities that may be settled in cash, such as the Notes, is the subject of recent changes that could have a material effect on our reported financial results.

In May 2008, the Financial Accounting Standards Board, which we refer to as FASB, issued FASB Staff Position No. APB 14-1, Accounting for Convertible Debt Instruments That May Be Settled in Cash Upon Conversion (Including Partial Cash Settlement), which has subsequently been codified as Accounting Standards Codification 470-20, Debt with Conversion and Other Options, which we refer to as ASC 470-20. Under ASC 470-20, an entity must separately account for the liability and equity components of the convertible debt instruments (such as the Notes) that may be settled entirely or partially in cash upon conversion in a manner that reflects the issuer's economic interest cost. The effect of ASC 470-20 on the accounting for the Notes is that the equity component is required to be included in the additional paid-in capital section of stockholders' equity on our consolidated balance sheet, and the value of the equity component would be treated as original issue discount for purposes of accounting for the debt component of the Notes. As a result, we will be required to record a greater amount of non-cash interest expense in current periods presented as a result of the amortization of the discounted carrying value of the Notes to their face amount over the term of the Notes. We will report lower net income in our financial results because ASC 470-20 will require interest to include both the current period's amortization of the debt discount and the instrument's coupon interest, which could adversely affect our reported or future financial results, the trading price of our common stock and the trading price of the Notes.

In addition, under certain circumstances, we may apply the treasury stock method with respect to the Notes, the effect of which is that only the number of shares of common stock that would be necessary to settle the conversion spread, if any, are included in the diluted earnings per share calculation. If we are unable to use the treasury stock method, then we would assume issuance of the number of shares of common stock that would be necessary to settle both the principal balance of the Notes and the conversion spread, if any, and our diluted earnings per share would be harmed.

Future sales of shares by existing stockholders could cause our stock price to decline and adversely impact the trading price of the Notes.

If our existing stockholders sell or otherwise dispose of, or indicate an intention to sell or dispose of, substantial amounts of our common stock in the public market, the trading price of our common stock could decline. As of December 31, 2013, we had a total of 75,131,404 shares of our common stock outstanding. Although shares that are held by NetSuite Restricted Holdings LLC are subject to certain restrictions on disposition and a portion of the remaining shares are subject to our Insider Trading Compliance Policy during certain periods of each quarter, substantially all of the shares held by parties other than NetSuite Restricted Holdings LLC, representing 57.5% of our outstanding shares as of December 31, 2013, are freely tradable, subject to our quarterly black-out policy that applies to the shares held by our directors, officers, employees and consultants. If a significant number of these shares are sold, or if it is perceived that they will be sold, in the public market, the trading price of our common stock could decline.

Further, in the future, we may sell additional shares of our common stock to raise capital. In addition, a substantial number of shares of our common stock are reserved for issuance upon the exercise of stock options, the vesting of restricted stock units and performance share units and performance shares and upon conversion of the Notes. We cannot predict the size of future issuances or the effect, if any, that they may have on the market price for our common stock. The issuance and sale of

17

substantial amounts of common stock, or the perception that such issuances and sales may occur, could adversely affect the trading price of the Notes and the market price of our common stock and impair our ability to raise capital through the sale of additional equity securities.

The increase in the conversion rate for Notes converted in connection with a make-whole fundamental change may not adequately compensate the holders of the Notes for any lost value of their Notes as a result of such transaction and may cause our existing stockholders to experience additional dilution.

If a make-whole fundamental change occurs prior to the maturity date, under certain circumstances, we will increase the conversion rate by a number of additional shares of our common stock for Notes converted in connection with such make-whole fundamental change, which may cause our existing stockholders to experience additional dilution. The increase in the conversion rate will be determined based on the date on which the specified corporate transaction becomes effective and the price paid (or deemed to be paid) per share of our common stock in such transaction. The increase in the conversion rate for Notes converted in connection with a make-whole fundamental change may not adequately compensate the holders of the Notes for any lost value of their Notes as a result of such transaction. In addition, if the price of our common stock in the transaction is greater than $275.00 per share or less than $86.00 per share (in each case, subject to adjustment), no additional shares will be added to the conversion rate. Moreover, in no event will the conversion rate per $1,000 principal amount of Notes as a result of this adjustment exceed shares of common stock, subject to adjustment pursuant to the terms of the Notes.

Our obligation to increase the conversion rate for Notes converted in connection with a make-whole fundamental change could be considered a penalty, in which case the enforceability thereof would be subject to general principles of reasonableness and equitable remedies.

Provisions in the indenture for the Notes may deter or prevent a business combination that may be favorable to our stockholders.

If a fundamental change occurs prior to the maturity date of the Notes, holders of the Notes will have the right, at their option, to require us to repurchase all or a portion of their Notes. In addition, if a make-whole fundamental change occurs prior to the maturity date of the Notes, we will in some cases be required to increase the conversion rate for a holder that elects to convert its Notes in connection with such fundamental change. Furthermore, the indenture for the Notes prohibits us from engaging in certain mergers or acquisitions unless, among other things, the surviving entity assumes our obligations under the Notes. These and other provisions in the indenture could deter or prevent a third party from acquiring us even when the acquisition may be favorable to our stockholders.

Any adverse rating of the Notes may cause their trading price to fall, which may affect the trading price of our common stock.

We do not intend to seek a rating on the Notes. However, if a rating service were to rate the Notes and if such rating service were to lower its rating on the Notes below the rating initially assigned to the Notes or otherwise announces its intention to put the Notes on credit watch, the trading price of the Notes could decline and the trading price of our common stock may be affected.

Anti‑takeover provisions contained in our amended and restated certificate of incorporation and amended and restated bylaws, as well as provisions of Delaware law, could delay changes in management or impair a takeover attempt of us and, as a result, reduce the market price of our common stock and the value of the Notes.

Our amended and restated certificate of incorporation, amended and restated bylaws and Delaware law contain provisions that could have the effect of rendering more difficult or discouraging an acquisition deemed undesirable by our Board of Directors. Our corporate governance documents include provisions:

• authorizing blank check preferred stock, which could be issued with voting, liquidation, dividend and other rights superior to our common stock;

• limiting the liability of, and providing indemnification to, our directors and officers;

• limiting the ability of our stockholders to call and bring business before special meetings and to take action by written consent in lieu of a meeting;

• requiring advance notice of stockholder proposals for business to be conducted at meetings of our stockholders and for nominations of candidates for election to our Board of Directors;

• controlling the procedures for the conduct and scheduling of board and stockholder meetings;

• providing the Board of Directors with the express power to postpone previously scheduled annual meetings and to cancel previously scheduled special meetings;

• limiting the determination of the number of directors on our board and the filling of vacancies or newly created seats on the board to our Board of Directors then in office; and

• providing that directors may be removed by stockholders only for cause.

These provisions, alone or together, could delay hostile takeovers and changes in control or changes in our management.

As a Delaware corporation, we are also subject to provisions of Delaware law, including Section 203 of the Delaware General Corporation law, which prevents some stockholders holding more than 15% of our outstanding common stock from engaging in certain business combinations without approval of the holders of substantially all of our outstanding common

18

stock. Under Section 203, our majority stockholder, which is beneficially owned by Lawrence J. Ellison, and our current stockholders associated with members of Mr. Ellison’s family are not subject to the prohibition from engaging in such business combinations.

Any provision of our amended and restated certificate of incorporation or bylaws or Delaware law that has the effect of delaying or deterring a change in control could limit the opportunity for our stockholders to receive a premium for their shares of our common stock, and could also affect the price that some investors are willing to pay for our common stock and the Notes.

Our failure to raise additional capital or generate the cash flows necessary to expand our operations and invest in our application services could reduce our ability to compete successfully.

We may need to raise additional funds, and we may not be able to obtain additional debt or equity financing on favorable terms, if at all. If we raise additional equity or convertible debt financing, our stockholders may experience significant dilution of their ownership interests and the per share value of our common stock could decline. If we engage in additional debt financing, we may be required to accept terms that restrict our ability to incur additional indebtedness and force us to maintain specified liquidity or other ratios. If we need additional capital and cannot raise it on acceptable terms, we may not be able to, among other things:

•develop or enhance our application and services;

•continue to expand our product development, sales and marketing organizations;

•acquire complementary technologies, products or businesses;

•expand operations, in the United States or internationally;

•hire, train and retain employees; or

•respond to competitive pressures or unanticipated working capital requirements.

Item 1B. Unresolved Staff Comments

None.

Item 2. Properties

Our corporate headquarters is located in San Mateo, California and comprises approximately 117,000 square feet of leased space. We also have leased facilities in Denver, Las Vegas, Austin, Chicago, Atlanta, New York, Boston, Canada, the United Kingdom, Spain, the Czech Republic, Japan, Hong Kong, the Philippines, Singapore, Australia and Uruguay.

We believe that our existing properties are in good condition and are suitable for the conduct of our business. As our existing leases expire and as we continue to expand our operations, we believe that suitable space will be available to us on commercially reasonable terms.

Item 3. Legal Proceedings

From time to time, we are involved in various legal proceedings arising from the normal course of business activities. We are not presently a party to any litigation the outcome of which, we believe, if determined adversely to us, would individually or in the aggregate have a material adverse effect on our business, operating results or financial condition.

Item 4. Mine Safety Disclosures

Not Applicable.

PART II

Item 5. Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

19

Our common stock has been quoted on the New York Stock Exchange under the symbol "N". The following table sets forth for the indicated periods the high and low sales prices of our common stock as reported by the New York Stock Exchange.

For the quarters ended	High		Low
2013:
December 31, 2013	$	111.56	$	92.69
September 30, 2013	109.65		91.47
June 30, 2013	91.74		78.89
March 31, 2013	$	80.06	$	65.94
2012:
December 31, 2012	$	67.30	$	56.91
September 30, 2012	63.80		48.75
June 30, 2012	54.77		41.86
March 31, 2012	$	51.17	$	38.51

We have never paid any cash dividends on our common stock. Our Board of Directors currently intends to retain any future earnings to support operations and to finance the growth and development of our business and does not intend to pay cash dividends on our common stock for the foreseeable future. Any future determination related to our dividend policy will be made at the discretion of our board.

As of December 31, 2013, there were 85 registered stockholders of record of our common stock. The actual number of stockholders is greater than this number of holders of record, and includes stockholders who are beneficial owners, but whose shares are held in street name by brokers and other nominees. This number of holders of record also does not include stockholders whose shares may be held in trust by other entities.

The graph set forth below compares the cumulative total stockholder return on our common stock between December 20, 2007 (the date of our initial public offering) and December 31, 2013, with the cumulative total return of (i) the Nasdaq Composite Index and (ii) the Nasdaq Computer Index, over the same period. This graph assumes the investment of $100 on December 20, 2007 in our common stock, the Nasdaq Composite Index and the Nasdaq Computer Index, and assumes the reinvestment of dividends, if any. The graph assumes the initial value of our common stock on December 20, 2007 was the IPO price of $26.00 per share.

20

	December 20, 2007		December 31, 2007		December 31, 2008		December 31, 2009		December 31, 2010		December 31, 2011		December 31, 2012		December 31, 2013
NetSuite	$	100	$	151	$	32	$	61	$	96	$	156	$	259	$	396
Nasdaq Composite Index	$	100	$	100	$	60	$	86	$	100	$	99	$	114	$	158
Nasdaq Computer Index	$	100	$	101	$	54	$	92	$	108	$	108	$	122	$	161

The comparisons shown in the graph are based upon historical data. We caution that the stock price performance shown in the graph above is not necessarily indicative of, nor is it intended to forecast, the potential future performance of our common stock.

Item 6. Selected Financial Data

The following selected condensed consolidated financial data should be read in conjunction with our audited consolidated financial statements and related notes thereto and with Management's Discussion and Analysis of Financial Condition and Results of Operations included elsewhere in this Annual Report. The consolidated statement of operations data for the years ended December 31, 2013, 2012 and 2011 and the selected condensed consolidated balance sheet data as of December 31, 2013 and 2012 are derived from, and are qualified by reference to, the audited consolidated financial statements included in this Annual Report. The condensed consolidated statement of operations data for the fiscal years ended December 31, 2010 and 2009 and the consolidated balance sheet data as of December 31, 2011, 2010 and 2009 are derived from audited consolidated financial statements which are not included in this Annual Report.

Condensed Consolidated Statements of Operations Data
(Dollars and shares in thousands, except per share amounts)
	Year ended December 31,
	2013			2012			2011			2010			2009
Revenue:
Subscription and support	$	333,556		$	252,903		$	199,579		$	163,964		$	139,121
Professional services and other	80,952			55,922			36,747			29,185			27,419
Total revenue	414,508			308,825			236,326			193,149			166,540
Cost of revenue:
Subscription and support	55,269			41,857			33,083			26,908			24,570
Professional services and other	79,925			53,706			37,777			34,741			31,535
Total cost of revenue (1)	135,194			95,563			70,860			61,649			56,105
Gross profit	279,314			213,262			165,466			131,500			110,435
Operating expenses:
Product development (1)	78,312			52,739			43,531			35,019			28,577
Sales and marketing (1)	210,079			154,294			120,172			92,814			76,165
General and administrative (1)	51,693			38,469			31,951			29,232			29,215
Total operating expenses	340,084			245,502			195,654			157,065			133,957
Operating loss	(60,770		)	(32,240		)	(30,188		)	(25,565		)	(23,522		)
Other income / (expenses), net, net loss attributable to noncontrolling interest and income taxes (1)	(9,639		)	(2,989		)	(1,819		)	(1,901		)	218
Net loss attributable to NetSuite Inc. common stockholders	$	(70,409	)	$	(35,229	)	$	(32,007	)	$	(27,466	)	$	(23,304	)
Net loss per NetSuite Inc. common share	$	(0.95	)	$	(0.50	)	$	(0.48	)	$	(0.43	)	$	(0.38	)
Weighted average number of shares used in computing net loss per common share	74,085			70,713			66,919			63,772			61,941

21

(1) Includes stock-based compensation expense, amortization of acquisition-related intangibles, transaction costs for business combinations, costs associated with the settlement of a patent dispute, non-cash interest expense on convertible debt and income tax benefits associated with business combinations are as follows:
	Year ended December 31,
	2013		2012		2.011		2010		2009
Cost of revenue:
Subscription and support	$	6,135	$	4,691	$	3,568	$	3,598	$	2,792
Professional services and other	8,834		5,978		4,138		3,802		2,497
Operating expenses:
Product development	23,543		15,301		12,015		9,723		6,641
Sales and marketing	26,749		16,588		13,437		10,249		7,078
General and administrative	19,123		11,803		9,662		8,565		7,677
Other income / (expenses) and income taxes, net	5,935		—		—		—		—
Total	$	90,319	$	54,361	$	42,820	$	35,937	$	26,685

In April 2010, we adopted FASB ASC 2009-13, "Accounting standards for multiple-element revenue arrangements” (FASB ASC Topic 605). Under ASC 2009-13, we recognize professional services revenue based on a proportional performance method for both single and multiple-element arrangements. In prior years, we recognized professional services in multiple-element arrangements over the contract period.

Condensed Consolidated Balance Sheet Data
(Dollars in thousands)
	Year ended December 31,
	2013		2012		2011		2010		2009
Cash and cash equivalents	$	451,577	$	185,859	$	141,448	$	104,298	$	96,355
Working capital, excluding deferred revenue	531,334		242,524		176,447		129,844		116,200
Total assets	772,399		369,775		281,180		217,293		202,224
Deferred revenue	224,607		161,416		111,698		81,139		72,721
Convertible 0.25% senior notes, net	254,038		—		—		—		—
Long-term debt (includes current portion)	11,756		1,985		4,130		4,652		1,142
Equity	$	210,052	$	158,769	$	128,010	$	106,284	$	104,707

ITEM 7. Management's Discussion and Analysis of Financial Condition and Results of Operations

This Annual Report on Form 10-K contains "forward-looking statements" that involve risks and uncertainties, as well as assumptions that, if they never materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. Such forward-looking statements include any expectation of earnings, revenues or other financial items; any statements of the plans, strategies and objectives of management for future operations; factors that may affect our operating results; statements concerning new products or services; statements related to future capital expenditures; statements related to future economic conditions or performance; statements as to industry trends and other matters that do not relate strictly to historical facts or statements of assumptions underlying any of the foregoing. These statements are often identified by the use of words such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," or "will," and similar expressions or variations. Such forward-looking statements are subject to risks, uncertainties and other factors that could cause actual results and the timing of certain events to differ materially from future results expressed or implied by such forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to those discussed in the section titled "Risk Factors" included in Item 1A of Part I of this Annual Report on Form 10-K, and the risks discussed in our other SEC filings.

We urge you to consider these factors carefully in evaluating the forward-looking statements contained in this Annual Report on Form 10-K. These statements are based on the beliefs and assumptions of our management based on information currently available to management. The forward-looking statements included in this Annual Report are made only as of the date of this Annual Report on Form 10-K. All subsequent written or oral forward-looking statements attributable to our company or persons acting on our behalf are expressly qualified in their entirety by these cautionary statements. We do not undertake, and specifically disclaim, any obligation to update any forward-looking statements to reflect the occurrence of events or circumstances after the date of such statements except as required by law.

22

Overview

We are the industry's leading provider of cloud-based financials/ERP and omnichannel commerce software suites. In addition to financials/ERP and omnichannel commerce software suites, we offer a broad suite of applications, including accounting, CRM, Ecommerce and retail management, PSA and HCM, which enable companies to manage most of their core business operations in our single integrated suite. Our "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information. We also offer customer support and professional services related to implementing and supporting our suite of applications. We deliver our suite over the Internet as a SaaS model.

In 1999, we released our first application, NetLedger, which focused on accounting applications. We then released Ecommerce functionality in 2000 and CRM and sales force automation functionality in 2001. In 2002, we released our next generation suite under the name NetSuite to which we have regularly added features and functionality. In December 2007, we went public. In 2008, we acquired OpenAir, and in 2009 we acquired QuickArrow Inc., both of which offer professional services automation and project portfolio management products.

Our headquarters are located in San Mateo, California. We were incorporated in California in September 1998 and reincorporated in Delaware in November 2007. We conduct our business worldwide, with international locations in Canada, Europe, Asia, Australia and Uruguay.

During 2013, we acquired a human resource capital management company and two companies to further develop our Ecommerce vertical business. In connection with these acquisitions, we incurred transaction costs totaling $3.0 million.

On November 1, 2013, we purchased all of the outstanding equity of TribeHR ("T-HR"), an on-line human capital management software provider. The T-HR product expands our product suite and the T-HR workforce augments our existing product development teams, which allows us to expand our business capabilities in human resource management. The assets and operating results of T-HR are reflected in our consolidated financial statements from the date of acquisition. On the closing date, we paid $24.8 million in cash of which $2.5 million is being held in escrow for up to 12 months following the close of the transaction as indemnification against certain losses we may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. During the fourth quarter of 2013, the Company recorded $1.3 million in operating expenses related to transaction costs associated with this business combination.

In June 2013, we issued at par value $310.0 million of 0.25% convertible senior notes due June 1, 2018 (the “Notes”). Interest is payable semi-annually in arrears on December 1 and June 1 of each year, commencing December 1, 2013. The initial conversion rate is 8.6133 shares of our common stock per $1,000 principal amount of Notes, subject to anti-dilution adjustments. The initial conversion price is approximately $116.10 per share of our common stock and represents a conversion premium of approximately 35% based on the last reported sale price of our common stock of $86.00 on May 29, 2013, the date the Notes offering was priced.

In connection with issuing the Notes, our Board of Directors approved the use of $30.0 million of the Note proceeds to repurchase 348,837 shares of our common stock for $86.00 per share. We have since repurchased and retired these shares. We intend to use the remaining net proceeds from the offering for working capital and other general corporate purposes, including to fund possible acquisitions of, or investments in, complementary businesses, products, services, technologies and capital expenditures.

On May 3, 2013, we purchased all of the outstanding equity of OrderMotion ("OM"). OM provides online ecommerce Order Management Services that performs the back-end process for Ecommerce web stores. The OM product augments our existing product offering, which allows us to expand our business capabilities in Ecommerce technology and services. The assets and operating results of OM are reflected in our consolidated financial statements from the date of acquisition. On the closing date, we paid the former owners $23.5 million in cash. Additional consideration of $3.5 million in cash is being withheld up to the next 15 months following the close of the transaction as indemnification against certain losses we may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. We also withheld $1.1 million as indemnification against losses we may incur from certain tax related matters of OM. This consideration is restricted until we determine that the matters have been properly settled. During the second quarter of 2013, we recorded $311,000 in employee termination costs and $1.1 million in operating expenses related to transaction costs associated with this business combination.

On March 6, 2013, we completed the purchase of all the outstanding equity of a website hosting provider company ("WH") that specializes in Ecommerce technology and services. The WH workforce augments our existing product development teams, which allows us to expand our business capabilities in Ecommerce technology and services. The assets and operating results of WH are reflected in our consolidated financial statements from the date of acquisition. On the closing date, we paid $10.2 million in cash. Additional consideration of $1.8 million in cash is being withheld for various periods up to the next 24 months following the close of the transaction as indemnification against certain losses we may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. During the first quarter of 2013, we recorded $560,000 in operating expenses related to transaction costs associated with this business combination.

On February 28, 2013, we entered into the third amendment to the perpetual software license agreement with Oracle USA ("Amendment"). The Amendment provides for a 48 month extension to the May 2010 second amendment to the Oracle unlimited license agreement. The Amendment provides that we will pay a one-time fee of $13.1 million to extend the term for unlimited licenses from May 31, 2014 to May 31, 2018. The Amendment also provides for technical support services. We will pay $2.4 million for the support services from February 28, 2013 to February 27, 2014. We may renew Oracle support services for four subsequent annual periods for a fee of $4.3 million per year. The support services to be provided us by Oracle

23

automatically renew unless we provide written notice of cancellation at least 60 days prior to the support renewal date. We financed the fees due under the Amendment pursuant to a note issued to Oracle Credit Corporation. The note bears interest at a rate of 2% per annum with payments scheduled over the term of the Amendment.

Key Components of Our Results of Operations

Revenue

Our revenue has grown from $17.7 million during the year ended December 31, 2004 to $414.5 million during the year ended December 31, 2013.

We generate sales directly through our sales team and, to a lesser extent, indirectly through channel partners. We sell our service to customers across a broad spectrum of industries, and we have tailored our service for wholesalers/distributors, manufacturers, e-tailers, services companies and software companies. The primary target customers for our service are medium-sized businesses and divisions of large companies. An increasing percentage of our customers and our revenue have been derived from larger businesses within this market. For the year ended December 31, 2013, we did not have any single customer that accounted for more than 3% of our revenue.

We are pursuing a number of strategies that we believe will enable us to continue to grow. The goals of those strategic objectives are to continue to move up-market, to increase the use of NetSuite as a platform, and to extend the verticalization of our product line. Although we have made progress toward our goals in recent periods, there are still many areas where we believe that we can continue to grow. To achieve these goals, we are focused on the following initiatives:

• Growth of sales of OneWorld, our platform for ERP, CRM, PSA and Ecommerce capabilities in multi-currency environments across multiple subsidiaries and legal entities, which supports the needs of large, standalone companies, and divisions of large enterprises;

• Strengthening our offerings for targeted industries such as wholesale/distribution, manufacturing, e-tail, retail, technology and professional services by adding deeper verticalized functionality; and

• Developing our SuiteCloud ecosystem to enable third parties to extend our offerings with their vertical expertise or horizontal solution.

We experience competitive pricing pressure when our products are compared with solutions that address a narrower range of customer needs or are not fully integrated (for example, when compared with Ecommerce or CRM stand-alone solutions). In addition, since we sell primarily to medium-sized businesses, we also face pricing pressure in terms of the more limited financial resources or budgetary constraints of many of our target customers. We do not currently experience significant pricing pressure from competitors that offer a similar cloud-based integrated business management suite.

We sell our application suite pursuant to subscription agreements. The duration of these agreements is generally one to three years. We rely in part on a large percentage of our customers to renew their agreements to drive our revenue growth. Our customers have no obligation to renew their subscriptions after the expiration of their subscription period.

We generally invoice our customers in advance in monthly, annual or quarterly installments, and typical payment terms provide that our clients pay us within 30 to 60 days of invoice. Amounts that have been invoiced where the customer has a legal obligation to pay are recorded in accounts receivable and deferred revenue. As of December 31, 2013, we had deferred revenue of $224.6 million.

Backlog was approximately $187.1 million and $110.4 million as of December 31, 2013 and 2012, respectively. Of the $187.1 million in backlog as of December 31, 2013, $116.2 million was short-term backlog and $70.9 million was long-term backlog. The $110.4 million in backlog as of December 31, 2012 included $73.4 million in short-term backlog and $37.0 million in long-term backlog. Backlog represents future billings under our subscription agreements that have not been invoiced or have not been recorded as deferred revenue. We expect that the amount of backlog may change from year-to-year for several reasons, including specific timing and duration of large customer subscription agreements, varying billing cycles of non-cancelable subscription agreements, the specific timing of customer renewals, foreign currency fluctuations, the timing of when unbilled deferred revenue is to be recognized as revenue and changes in customer financial circumstances. For multi-year subscription agreements billed annually, the associated backlog is typically high at the beginning of the contract period, zero immediately prior to expiration and increases if the agreement is renewed. Low backlog attributable to a particular subscription agreement is typically associated with an impending renewal and is not an indicator of the likelihood of renewal or future revenue of that customer. Accordingly, we expect that the amount of backlog may change from year to year depending in part upon the number of subscription agreements in particular stages in their renewal cycle. Such fluctuations are not reliable indicators of future revenues.

24

Our subscription agreements provide service level commitments of 99.5% uptime per period, excluding scheduled maintenance. The failure to meet this level of service availability may require us to credit qualifying customers up to the value of an entire month of their subscription and support fees. In light of our historical experience with meeting our service-level commitments, we do not currently have any liabilities on our balance sheet for these commitments.

Revenue by geographic region, based on the billing address of the customer, was as follows for the periods presented:

	Year ended December 31,
	2013			2012			2011
	(dollars in thousands)
United States	$	308,513		$	227,975		$	172,527
International	105,995			80,850			63,799
Total revenue	$	414,508		$	308,825		$	236,326
Percentage of revenue generated outside of the United States	26		%	26		%	27		%

Employees

As of December 31, 2013, our headcount was 2,434 employees including 716 employees in sales and marketing, 884 employees in operations, professional services, training and customer support, 592 employees in product development, and 242 employees in a general and administrative capacity.

Cost of Revenue

Subscription and support cost of revenue primarily consists of costs related to hosting our application suite, providing customer support, data communications expenses, personnel and related costs of operations, stock-based compensation, software license fees, outsourced subscription services, costs associated with website development activities, allocated overhead which includes IT, facility and recruiting costs, amortization expense associated with capitalized internal use software and acquired developed technology, and related plant and equipment depreciation and amortization expenses.

Professional services and other cost of revenue primarily consists of personnel and related costs for our professional services employees and executives, external consultants, stock-based compensation and allocated overhead.

We allocate overhead such as facility costs, information technology costs and employee benefit costs to all departments based on headcount. As such, general overhead expenses are reflected in cost of revenue and each operating expense category.

We expect cost of revenue to remain relatively constant as a percentage of revenue over time; however, it could fluctuate period to period depending on the growth of our professional services business and any associated increased costs relating to the delivery of professional services and the timing of significant expenditures.

Operating Expenses

Product Development

Product development expenses primarily consist of personnel and related costs for our product development employees and executives, including salaries, stock-based compensation, employee benefits and allocated overhead which includes IT, facility and recruiting costs. Our product development efforts have been devoted primarily to increasing the functionality and enhancing the ease of use of our on-demand application suite as well as localizing our product for international use. A key component of our strategy is to expand our business internationally. This will require us to conform our application to comply with local regulations and languages, causing us to incur additional expenses related to translation and localization of our application for use in other countries.

At our product development facility in the Czech Republic, we participate in a government program that subsidizes us for employing local residents. Under the program, the Czech government will reimburse us for certain operating expenses we incur. During the years ended December 31, 2013 and 2012, we reduced our product development expense for eligible operational expenses we expect the Czech government to reimburse. On a quarterly basis, we will accrue our expected subsidies for the duration of the program. The government subsidy program terminates in 2014.

In 2014, we expect product development expenses to increase in absolute dollars as we continue to extend our service offerings in other countries, and as we expand and enhance our application suite technologies. Such expenses may vary due to the timing of these offerings and technologies.

Sales and Marketing

Sales and marketing expenses primarily consist of personnel and related costs for our sales and marketing employees and executives, including wages, benefits, bonuses, commissions and training, stock-based compensation, commissions paid to our channel partners, the cost of marketing programs such as on-line lead generation, promotional events, webinars and other meeting costs, amortization of intangible assets related to trade name and customer relationships, and allocated overhead which includes IT, facility and recruiting costs. We market and sell our application suite worldwide through our direct sales

25

organization and indirect distribution channels such as strategic resellers. We capitalize and amortize our direct and channel sales commissions over the period the related revenue is recognized.

We expect to continue to invest in sales and marketing to pursue new customers and expand relationships with existing customers. As such, we expect our sales and marketing expenses to increase in absolute dollars in 2014.

General and Administrative

General and administrative expenses primarily consist of personnel and related costs for executive, finance, human resources and administrative personnel, stock-based compensation, legal and other professional fees, other corporate expenses and allocated overhead.

In 2014, we expect our general and administrative expenses to increase in absolute dollars as we continue to expand our business.

Income Taxes

Since inception, we have incurred annual operating losses and, accordingly, have not recorded a provision for income taxes for any of the periods presented other than provisions for minimum and foreign income taxes.

Critical Accounting Policies and Judgments

Our consolidated financial statements are prepared in accordance with GAAP in the United States of America. The preparation of these consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, costs and expenses and related disclosures. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances. In many instances, we could have reasonably used different accounting estimates, and in other instances changes in the accounting estimates are reasonably likely to occur from period-to-period. Accordingly, actual results could differ significantly from the estimates made by our management. To the extent that there are material differences between these estimates and actual results, our future financial statement presentation, financial position, results of operations and cash flows will be affected.

In many cases, the accounting treatment of a particular transaction is specifically dictated by GAAP and does not require management's judgment in its application, while in other cases, significant judgment is required in selecting among available alternative accounting standards that allow different accounting treatment for similar transactions. We consider these policies requiring significant management judgment to be critical accounting policies. These critical accounting policies are:

• Revenue recognition;

• Internal use software and website development costs;

• Deferred commissions;

• Accounting for stock-based compensation; and

• Goodwill and other intangible assets.

A description of our critical accounting policies and judgments for those areas are presented below. In addition, please refer to the Notes to Consolidated Financial Statements for further discussion of our accounting policies.

Revenue Recognition

We generate revenue from two sources: (1) subscription and support services; and (2) professional services and other. Subscription and support revenue includes subscription fees from customers accessing our cloud-based application suite and support fees from customers purchasing support. Our arrangements with customers do not provide the customer with the right to take possession of the software supporting the cloud-based application service at any time. Professional services and other revenue include fees from consultation services to support the business process mapping, configuration, data migration, integration and training. Amounts that have been invoiced are recorded in accounts receivable and in deferred revenue or revenue, depending on whether the revenue recognition criteria have been met.

For the most part, subscription and support agreements are entered into for 12 to 36 months. In aggregate, more than 90% of the professional services component of the arrangements with customers is performed within 300 days of entering into a contract with the customer.

26

The subscription agreements provide service-level commitments of 99.5% uptime per period, excluding scheduled maintenance. The failure to meet this level of service availability may require us to credit qualifying customers up to the value of an entire month of their subscription and support fees. In light of our historical experience with meeting our service-level commitments, we do not currently have any liabilities on our balance sheet for these commitments.

We commence revenue recognition when all of the following conditions are met:

• there is persuasive evidence of an arrangement;

• the service is being provided to the customer;

• the collection of the fees is reasonably assured; and

• the amount of fees to be paid by the customer is fixed or determinable.

In most instances, revenue from a new customer acquisition is generated under sales agreements with multiple elements, comprised of subscription and support fees from customers accessing our cloud-based application suite and professional services associated with consultation services. We evaluate each element in a multiple-element arrangement to determine whether it represents a separate unit of accounting. An element constitutes a separate unit of accounting when the delivered item has standalone value and delivery of the undelivered element is probable and within our control. Subscription and support have standalone value because we routinely sell it separately. For the most part, professional services have standalone value because we have sold professional services separately and there are several third party vendors that routinely provide similar professional services to our customers on a standalone basis.

We allocate revenue to each element in an arrangement based on a selling price hierarchy. The selling price for a deliverable is based on its vendor-specific objective evidence (“VSOE”), if available, third-party evidence (“TPE”), if VSOE is not available, or estimated selling price (“ESP”), if neither VSOE nor TPE is available. As we have been unable to establish VSOE or TPE for the elements of our sales arrangements, we establish the ESP for each element primarily by considering the weighted average of actual sales prices of professional services sold on a standalone basis and subscription and support including various add-on modules when sold together without professional services, and other factors such as gross margin objectives, pricing practices and growth strategy. The consideration allocated to subscription and support is recognized as revenue over the contract period commencing when the subscription service is made available to the customer. The consideration allocated to professional services is recognized as revenue using the proportional performance method.

The total arrangement fee for a multiple element arrangement is allocated based on the relative ESP of each element. However, since the professional services are generally completed prior to completion of delivery of subscription and support services, the revenue recognized for professional services in a given reporting period does not include fees subject to delivery of subscription and support services. This results in the recognition of revenue for professional services that is generally no greater than the contractual fees for those professional services.

For single element sales agreements, subscription and support revenue is recognized ratably over the contract term beginning on the provisioning date of the contract. We recognize professional services revenue using the proportional performance method for single element arrangements.

Internal Use Software and Website Development Costs

The costs incurred in the preliminary stages of development are expensed as incurred. Once an application has reached the development stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use. Capitalization ceases upon completion of all substantial testing. We also capitalize costs related to specific upgrades and enhancements when it is probable the expenditures will result in additional functionality. Capitalized costs are recorded as part of property and equipment. Maintenance and training costs are expensed as incurred. Internal use software is amortized on a straight line basis over its estimated useful life, generally three years. Management evaluates the useful lives of these assets on an annual basis and tests for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. There were no impairments to internal use software during the years ended December 31, 2013, 2012 or 2011. We capitalized $3.2 million, $4.1 million and $1.3 million in internal use software during the years ended December 31, 2013, 2012 and 2011, respectively.

Deferred Commissions

We capitalize commission costs that are incremental and directly related to the acquisition of customer contracts. Commission costs are accrued and capitalized upon execution of the sales contract by the customer. Payments to sales personnel are made shortly after the receipt of the related customer payment. Deferred commissions are amortized over the term of the related non-cancelable customer contract and are recoverable through the related future revenue streams. We believe this is the preferable method of accounting as the commission costs are so closely related to the revenue from the customer contracts that they should be expensed over the same period that the related revenue is recognized. We capitalized commission costs of $70.4 million, $50.5 million and $44.4 million during the years ended December 31, 2013, 2012 and 2011, respectively.

Accounting for Stock-Based Compensation

We recognize the fair value of stock-based compensation in financial statements over the requisite service period of the individual grants, which generally equals a four year vesting period. We recognize compensation expense for stock option awards, restricted stock awards and restricted stock unit awards on a straight-line basis over the requisite service period. We recognize compensation expense related to performance share awards based on the accelerated method which recognizes a

27

larger portion of the expense during the beginning of the vesting period than in the end of the vesting period. Estimates are used in determining the fair value of stock option awards using a Black-Scholes model. The fair value of restricted stock, restricted stock units performance share and performance share units is generally determined based on the intrinsic value of the award on the grant date. Our 2011 performance share unit grants included a market condition performance criteria so we used a Monte Carlo simulation model to determine their fair value. Changes in the estimates used to determine the fair value of share-based equity compensation instruments could result in changes to our compensation charges. In 2013, performance metrics for certain performance shares awarded for 2014 had not been set by our Board of Directors. As such, there is no accounting for these awards until the performances metrics are set.

In recent years, we have awarded more restricted stock, restricted stock units and performance share units than granted stock options. Consequently, our restricted stock, restricted stock units and performance share units stock-based compensation expense represents a larger portion of total stock-based compensation expense recorded in our financial statements than stock options.

As a result of our stock-based compensation activity, we recorded $73.7 million, $48.4 million and $38.3 million of stock-based compensation during the years ended December 31, 2013, 2012 and 2011, respectively.

Goodwill and Other Intangible Assets

Goodwill represents the excess of the purchase price over the fair value of net assets acquired. We allocated a portion of the purchase price of the acquisition of our acquired businesses to intangible assets, including customer relationships, developed technology and trade names that are being amortized over their estimated useful lives of one to seven years. We also allocated a portion of the purchase price to tangible assets and assessed the liabilities to be recorded as part of the purchase price. The estimates we made in allocating the purchase price to tangible and intangible assets, and in assessing liabilities recorded as part of the purchase, involved the application of judgment and the use of estimates and these could significantly affect our operating results and financial position.

We review the carrying value of goodwill for impairment annually and whenever events or changes in circumstances indicate that the carrying value of goodwill may exceed its fair value. We evaluate impairment by comparing the estimated fair value of the reporting unit to its carrying value. Actual results may differ materially from these estimates. The estimates we make in determining the fair value of the reporting unit involve the application of judgment potentially affecting the timing and size of any future impairment charges. Impairment of our goodwill could significantly affect our operating results and financial position. Based on our most recent assessment, there was no goodwill impairment.

We continually evaluate whether events or circumstances have occurred that indicate that the estimated remaining useful life of our long-lived assets, including intangible assets, may warrant revision or that the carrying value of these assets may be impaired. Any write-downs are treated as permanent reductions in the carrying amount of the assets. We must use judgment in evaluating whether events or circumstances indicate that useful lives should change or that the carrying value of assets has been impaired. Any resulting revision in the useful life or the amount of impairment also requires judgment. Any of these judgments could affect the timing or size of any future impairment charges. Revision of useful lives or impairment charges could significantly affect our operating results and financial position.

In 2009, we acquired QuickArrow (“QA”) for approximately $19.4 million and assigned $3.3 million to the developed technology intangible asset. The QA developed technology was being amortized over a four year period to cost of revenue. QA computing solutions for professional services businesses has advanced our cloud computing application suite for services-based companies.

In the second quarter of 2012, certain QA customers transitioned from the QA service offering to a NetSuite service offering or terminated their service completely resulting in the carrying value of the QA developed technology assets exceeding the revised undiscounted expected future cash flows for the service. As a result, we recorded a $401,000 impairment charge based on the excess of the carrying amount of the QA developed technology over the fair value of such asset as of June 30, 2012. We amortized the remaining $481,000 net carrying value of the asset over the second half of 2012 which was the period the intangible asset generated revenue.

There were no impairment of goodwill during the years ended December 31, 2013, 2012 or 2011.

Results of Operations

Revenue, Cost of Revenue, Gross Profit and Gross Margin

28

Our revenue, cost of revenue, gross profit and gross margin was as follows for the periods presented:

	Year ended December 31,
	2013		2012		2011
	(dollars in thousands)
Revenue:
Subscription and support	$	333,556	$	252,903	$	199,579
Professional services and other	80,952		55,922		36,747
Total revenue	414,508		308,825		236,326
Cost of revenue (1):
Subscription and support	55,269		41,857		33,083
Professional services and other	79,925		53,706		37,777
Total cost of revenue	135,194		95,563		70,860
Gross profit	$	279,314	$	213,262	$	165,466
Gross margin	67%		69%		70%
(1) Includes stock-based compensation expense and amortization of intangible assets of:
Cost of revenue:
Subscription and support	$	6,135	$	4,691	$	3,568
Professional services and other	8,834		5,978		4,138
	$	14,969	$	10,669	$	7,706

Twelve Months Ended December 31, 2013 as Compared to the Twelve Months Ended December 31, 2012

Revenue for the year ended December 31, 2013 increased $105.7 million, or 34%, compared to the same period in 2012.

Subscription and support revenue: Subscription and support revenue for the year ended December 31, 2013 increased $80.7 million, or 32%, compared to the same period in 2012. The increase was primarily the result of a $56.2 million increase in revenue resulting from the acquisition of new customers including the continued adoption of OneWorld, and a $24.5 million increase in revenue from existing customers. Additionally, subscriptions and support revenue increased during the year due to an increase in customer usage and an increase in the average selling price on deals for new customers.

Professional services and other revenue: Professional services and other revenue for the year ended December 31, 2013 increased $25.0 million, or 45%, compared to the same period in 2012. The increase was primarily the result of a $42.8 million increase in revenue resulting from the acquisition of new customers. The increase in professional services and other revenue was partially offset by a $17.8 million decrease in revenue from existing customers related to services purchased in connection with the initial implementation of our product in 2012 that did not recur for those customers in 2013. Additionally, demand for our professional services, particularly from our enterprise customers, has increased during 2013, however, our average consulting rates for professional services decreased slightly in 2013.

Revenue generated outside of the United States was $106.0 million, or 26%, of our revenue during the year ended December 31, 2013, as compared to $80.9 million, or 26%, during the same period in 2012. Revenue generated outside the United States increased primarily due to our increased international sales efforts, particularly in Australia.

Cost of revenue for the year ended December 31, 2013 increased $39.6 million, or 41%, compared to the same period in 2012.

Subscription and support cost of revenue: Subscription and support cost of revenue for the year ended December 31, 2013 increased $13.4 million, or 32%, compared to the same period in 2012. The increase was primarily due to a $6.4 million increase in personnel costs resulting from an increase in headcount and annual salary increases. The increase in personnel costs includes a $854,000 increase in stock-based compensation resulting from the issuance of equity awards to both existing and new employees. Additionally, data center and other costs increased by $6.9 million due to an increase in support costs, depreciation, amortization of intangibles related to our 2013 and 2012 business acquisitions, amortization of capitalized internal use software costs, and other operational costs associated with an increase in our data center capacity and activity.

Professional services and other cost of revenue: Professional services and other cost of revenue for the year ended December 31, 2013 increased $26.2 million, or 49%, compared to the same period in 2012. The increase was primarily the result of a $18.4 million increase in personnel costs, a $6.0 million increase in fees related to outsourced consulting services and a $1.8 million increase in IT, facility and other operating expenses. Personnel costs increased due to an increase in

29

headcount, annual merit increases, incentive bonuses and training costs. The increase in personnel costs includes a $2.8 million increase in stock-based compensation resulting from the issuance of equity awards to both existing and new employees. Outsourced consulting fees increased due to an increase in demand for our professional services and an increase in training expenses for external consultants. IT, facility, recruiting and other operating expenses increased primarily due to travel costs to engagements and costs to expand our global operations.

Our gross margin was 67% during the year ended December 31, 2013 and 69% for the same period in 2012. The decrease in our gross margin resulted primarily from an increase in demand for our professional services which represented a larger percentage of total revenue in 2013 compared to 2012 and has lower gross margins than subscription and support revenue.

Twelve Months Ended December 31, 2012 as Compared to the Twelve Months Ended December 31, 2011

Revenue for the year ended December 31, 2012 increased $72.5 million, or 31%, compared to the same period in 2011.

Subscription and support revenue: Subscription and support revenue for the year ended December 31, 2012 increased $53.3 million, or 27%, compared to the same period in 2011. The increase was primarily the result of a $43.4 million increase in revenue resulting from the acquisition of new customers including the continued adoption of OneWorld, and a $9.9 million increase in revenue from existing customers. Additionally, subscriptions and support revenue increased during the year due to an increase in customer usage and an increase in the average selling price on deals for new customers.

Professional services and other revenue: Professional services and other revenue for the year ended December 31, 2012 increased $19.2 million, or 52%, compared to the same period in 2011. The increase was primarily the result of a $35.3 million increase in revenue resulting from the acquisition of new customers. The increase in professional services and other revenue was partially offset by a $16.1 million decrease in revenue from existing customers related to services purchased in connection with the initial implementation of our product in 2011 that did not recur for those customers in 2012. Additionally, demand for our professional services, particularly from our enterprise customers, has increased during 2012. Our consulting rates for professional services also increased in 2012.

Revenue generated outside of the United States was $80.9 million, or 26%, of our revenue during the year ended December 31, 2012, as compared to $63.8 million, or 27%, during the same period in 2011. Revenue generated outside the United States increased primarily due to our increased international sales efforts, particularly in Australia.

Cost of revenue for the year ended December 31, 2012 increased $24.7 million, or 35%, compared to the same period in 2011.

Subscription and support cost of revenue: Subscription and support cost of revenue for the year ended December 31, 2012 increased $8.8 million, or 27%, compared to the same period in 2011. The increase was primarily the result of a $4.3 million increase in personnel costs which resulted from an increase in headcount and wages, a $1.7 million increase in data center expenses resulting from enhancements to our product delivery infrastructure, a $1.2 million increase in depreciation expense associated with new equipment and a $1.6 million increase in overhead and other operational expenses due to an increase in amortization expense associated with intangible assets. The increase in personnel costs includes a $630,000 increase in stock-based compensation resulting from the issuance of equity awards to both existing and new employees.

Professional services and other cost of revenue: Professional services and other cost of revenue for the year ended December 31, 2012 increased $15.9 million, or 42%, compared to the same period in 2011. The increase was primarily the result of a $10.3 million increase in personnel costs which resulted from an increase in headcount, salary increases and other personnel costs, a $2.6 million increase in external consultants costs which resulted from an increase in customer demand for our professional services and $2.7 million increase in allocated overhead and other operational expenses due to an increase in allocations associated with an increase in headcount. The increase in personnel costs includes a $1.8 million increase in stock-based compensation resulting from the issuance of equity awards to both existing and new employees.

Our gross margin was 69% during the year ended December 31, 2012 and 70% for the same period in 2011. The decrease in our gross margin resulted primarily from an increase in demand for our professional services which represented a larger percentage of total revenue in 2012 compared to 2011.

30

Operating Expenses

Operating expenses were as follows for the periods presented:

	Year ended December 31,
	2013				2012				2011
	Amount		% of revenue		Amount		% of revenue		Amount		% of revenue
	(dollars in thousands)
Operating expenses (1):
Product development	$	78,312	19	%	$	52,739	17	%	$	43,531	18	%
Sales and marketing	210,079		51	%	154,294		50	%	120,172		51	%
General and administrative	51,693		12	%	38,469		12	%	31,951		14	%
Total operating expenses	$	340,084	82	%	$	245,502	79	%	$	195,654	83	%

(1) Includes stock-based compensation expense, amortization of acquisition-related intangible assets, transaction costs for business combinations and costs associated with the settlement of a patent dispute as follows:

	Year ended December 31,
	2013		2012		2011
	(dollars in thousands)
Product development	$	23,543	$	15,301	$	12,015
Sales and marketing	26,749		16,588		13,437
General and administrative	19,123		11,803		9,662
Total	$	69,415	$	43,692	$	35,114

Twelve Months Ended December 31, 2013 as Compared to the Twelve Months Ended December 31, 2012

Product development expenses: Product development expenses for the year ended December 31, 2013 increased $25.6 million, or 48%, as compared to the same period in 2012. The increase was primarily the result of a $21.9 million increase in personnel costs resulting from an increase in headcount, annual salary increases, payroll tax increases and an increase in stock-based compensation. The increase in personnel costs includes an $8.3 million increase in stock-based compensation resulting primarily from the issuance of annual equity awards to employees. Additionally, IT, facility, recruiting and other operational costs related to our product development increased by $3.7 million because we expanded our global operations.

Sales and marketing expenses: Sales and marketing expenses for the year ended December 31, 2013 increased $55.8 million, or 36%, as compared to the same period in 2012. The increase was primarily the result of a $42.3 million increase in personnel costs, an $8.7 million increase in IT, facility and other operating expenses and a $4.8 million increase in marketing expenses. The increase in personnel costs related primarily to increases in commission and payroll expenses resulting from higher sales and an increase in headcount. Additionally, personnel costs include a $8.4 million increase in stock-based compensation resulting primarily from the issuance of annual equity awards and grants to new employees. IT, facility and recruiting costs increased by $5.9 million because we expanded our global operations. Other operating costs increased by $2.9 million primarily due to an increase in amortization expense resulting from customer relationship and trade name intangible assets acquired through our business acquisitions in 2012 and 2013. Marketing expenses increased primarily due to a $4.8 million increase in on-line and corporate marketing expenses to develop "NetSuite" name recognition and product branding.

General and administrative expenses: General and administrative expenses for the year ended December 31, 2013 increased $13.2 million, or 34%, when compared to the same period in 2012. The increase was primarily the result of a $9.0 million increase in personnel costs and a $4.1 million increase in other operational costs. The increase in personnel costs resulted from an increase in headcount, an increase in merit pay, an increase in other payroll costs such as recruiting and a $5.1 million increase in stock-based compensation resulting from the issuance of equity awards to both existing and new employees. Other operational costs increased primarily due to an increase in costs such as outside legal services. Additionally, we incurred $3.0 million in transaction costs in connection with our acquisition of T-HR, OM and WH during 2013. In connection with expanding our global operations, we also experienced a $10.3 million increase in IT, facility, recruiting and other operating expenses that were mostly allocated to other departments.

31

Twelve Months Ended December 31, 2012 as Compared to the Twelve Months Ended December 31, 2011

Product development expenses: Product development expenses for the year ended December 31, 2012 increased $9.2 million, or 21%, as compared to the same period in 2011. The increase was primarily the result of a $10.0 million increase in personnel costs resulting from an increase in headcount, annual salary increases, payroll tax increases and an increase in stock-based compensation. The increase in personnel costs includes a $3.2 million increase in stock-based compensation resulting primarily from the issuance of annual equity awards to employees. Additionally, allocated overhead expense and other costs increased by $1.9 million due to higher overhead costs which are primarily facility costs and other operational costs associated with product development headcount. These cost increases were partially offset by expense reductions related to a $2.0 million employment development subsidy from the Czech Republic government for the period from November 2010 to December 31, 2012 and a $1.3 million increase in capitalized product development costs associated with new product functionality.

Sales and marketing expenses: Sales and marketing expenses for the year ended December 31, 2012 increased $34.1 million, or 28%, as compared to the same period in 2011. The increase was primarily the result of a $24.4 million increase in personnel costs, a $7.0 million increase in marketing and other costs and a $2.7 million increase in allocated overhead expense. The increase in personnel costs related primarily to an increase in headcount, commission expenses related to an increase in sales and a $2.8 million increase in stock-based compensation resulting from the issuance of equity awards to both existing and new employees. Marketing and other expenses increased primarily due to higher on-line marketing costs, an increase in costs associated with our annual user conference, higher trade show fees and other promotional events.

General and administrative expenses: General and administrative expenses for the year ended December 31, 2012 increased $6.5 million, or 20%, when compared to the same period in 2011. The increase was primarily the result of a $3.6 million increase in personnel costs and a $2.9 million increase in other operational costs. The increase in personnel costs resulted from an increase in headcount, an increase in merit pay and an increase in other payroll costs such as recruiting. Other operational costs increased primarily due to an increase in costs related to general administrative services and $797,000 in additional sales taxes, partially offset by a decrease in patent costs due to a $720,000 patent settlement expense recorded in 2011, but not incurred in 2012. Additionally, we incurred $1.2 million in transaction costs in connection with our acquisition of SAC and RA during the year ended December 31, 2012. We also experienced a $6.7 million increase in overhead expenses that are allocated to other departments due to an increase in costs such as facility costs, information technology costs and recruiting costs.

Non-operating items, including interest income and expense, other income / (expense), income taxes and the effect of net loss attributable to noncontrolling interest were as follows for the periods presented:

	Year ended December 31,
	2013				2012				2011
	Amount		% of revenue		Amount		% of revenue		Amount		% of revenue
	(dollars in thousands)
Interest income	67		—	%	158		—	%	167		—	%
Interest expense	(8,424	)	(2	)%	(192	)	—	%	(181	)	—	%
Other expense, net	(383	)	—	%	(412	)	—	%	(34	)	—	%
Provision for income taxes	899		—	%	2,543		1	%	1,771		1	%

Twelve Months Ended December 31, 2013 as Compared to the Twelve Months Ended December 31, 2012

Our interest expense increased by $8.2 million during the year ended December 31, 2013 as compared to the same period in 2012 primarily due to our issuance of $310.0 million in aggregate principal amount of 0.25% convertible senior notes in June 2013. In connection with these notes, we recorded $7.8 million in interest costs consisting of amortization of debt discount, coupon interest and amortization of debt issuance costs during the year ended December 31, 2013. Additionally, related party interest increased by $349,000 because we amended our Oracle perpetual software license agreement in February 2013.

Our provision for income taxes decreased by $1.6 million during the year ended December 31, 2013 as compared to the same period in 2012 primarily due to tax benefits associated with our 2013 business combinations. See Note 15 to our consolidated financial statements for more information regarding our income taxes.

Twelve Months Ended December 31, 2012 as Compared to the Twelve Months Ended December 31, 2011

Other expense, net for the year ended December 31, 2012 increased $378,000 as compared to the same period in 2011. The increase in other expense, net is primarily related to foreign currency losses during 2012.

32

Our provision for income taxes increased $772,000 during the year ended December 31, 2012 as compared to the same period in 2011 primarily due to foreign taxes.

Quarterly Results of Operations

The following tables set forth our unaudited quarterly condensed consolidated statements of operations data for each of the eight quarters ended December 31, 2013. The data has been prepared on the same basis as the audited consolidated financial statements and related notes included in this Annual Report on Form 10-K and you should read the following tables in conjunction with such financial statements. The table includes all necessary adjustments, consisting only of normal recurring adjustments that we consider necessary for a fair presentation of this data. The results of historical periods are not necessarily indicative of future results.

	Three months ended
	December 31,			September 30,			June 30,			March 31,			December 31,			September 30,			June 30,			March 31,
	2013			2013			2013			2013			2012			2012			2012			2012
	(dollars and shares in thousands, except per share amounts)
	(unaudited)
Revenue:
Subscription and support	$	93,562		$	85,795		$	80,239		$	73,960		$	68,534		$	65,329		$	61,049		$	57,990
Professional services and other	21,446			21,080			20,757			17,669			16,472			14,462			13,660			11,329
Total revenue	115,008			106,875			100,996			91,629			85,006			79,791			74,709			69,319
Cost of revenue:
Subscription and support (1)	15,167			14,276			13,511			12,315			11,135			10,880			10,631			9,211
Professional services and other (1)	21,784			20,916			19,895			17,330			15,488			14,211			12,423			11,584
Total cost of revenue	36,951			35,192			33,406			29,645			26,623			25,091			23,054			20,795
Gross profit	78,057			71,683			67,590			61,984			58,383			54,700			51,655			48,524
Operating expenses:
Product development (1)	22,886			19,979			18,796			16,650			14,429			13,943			13,277			11,090
Sales and marketing (1)	57,053			52,315			53,960			46,752			42,563			38,591			37,561			35,579
General and administrative (1)	14,287			12,233			13,429			11,745			10,134			9,458			9,897			8,979
Total operating expenses	94,226			84,527			86,185			75,147			67,126			61,992			60,735			55,648
Operating loss	(16,169		)	(12,844		)	(18,595		)	(13,163		)	(8,743		)	(7,292		)	(9,080		)	(7,124		)
Other income / (expenses), net, and income taxes (1)	(4,042		)	(3,928		)	(1,795		)	126			(878		)	(692		)	(833		)	(586		)
Net loss	$	(20,211	)	$	(16,772	)	$	(20,390	)	$	(13,037	)	$	(9,621	)	$	(7,984	)	$	(9,913	)	$	(7,710	)
Net loss per NetSuite Inc. common share	$	(0.27	)	$	(0.23	)	$	(0.28	)	$	(0.18	)	$	(0.13	)	$	(0.11	)	$	(0.14	)	$	(0.11	)
Weighted average number of shares used in computing net loss per common share	74,851			74,379			73,946			73,144			71,977			71,161			70,370			69,324

33

(1) Includes stock-based compensation expense, amortization of acquisition-related intangible assets, transaction costs for business combinations, non-cash interest expense on convertible debt and income tax benefits associated with business combination as follows:
	Three months ended
	December 31,		September 30,		June 30,		March 31,			December 31,		September 30,		June 30,		March 31,
	2013		2013		2013		2013			2012		2012		2012		2012
	(in thousands)
Cost of revenue:
Subscription and support	$	1,733	$	1,687	$	1,588	$	1,127		$	1,135	$	1,169	$	1,484	$	904
Professional services and other	2,345		2,191		2,452		1,846			1,612		1,688		1,504		1,173
Operating expenses:
Product development	6,427		5,926		6,342		4,848			3,999		4,035		4,060		3,207
Sales and marketing	7,369		6,825		7,379		5,175			4,283		4,142		4,204		3,958
General and administrative	5,675		3,889		5,613		3,946			3,148		2,686		3,415		2,554
Other income / (expenses) and income taxes, net	2,875		3,123		1,056		(1,119		)	—		—		—		—
Total	$	26,424	$	23,641	$	24,430	$	15,823		$	14,177	$	13,720	$	14,667	$	11,796

Liquidity and Capital Resources

As of December 31, 2013, our primary sources of liquidity were our cash and cash equivalents totaling $451.6 million and $86.8 million in accounts receivable, net of allowance.

In the year ended December 31, 2013, cash flows from operations generated $62.2 million of cash.

Restricted cash totaled $753,000 and $541,000 at December 31, 2013 and 2012, respectively. These restricted cash accounts secure letters of credit applied against certain of our facility lease agreements. Of the $753,000 restricted cash balance as of December 31, 2013, $38,000 is classified as current other assets and $715,000 is classified as long-term other assets. The $541,000 restricted cash balance as of December 31, 2012 includes $266,000 classified as current other assets and $275,000 classified as long-term other assets.

As of December 31, 2013, we had an accumulated deficit of $449.2 million. We have funded this deficit primarily through the net proceeds raised from the sale of our capital stock and proceeds from operations.

Our cash flow activities were as follows for the periods presented:

	Year ended December 31,
	2013			2012			2011
	(in thousands)
Net cash provided by operating activities	$	62,235		$	54,298		$	36,273
Net cash used in investing activities	(81,023		)	(24,105		)	(11,252		)
Net cash provided by financing activities	285,576			13,732			12,175
Effect of exchange rate changes on cash and cash equivalents	(1,070		)	486			(46		)
Net change in cash and cash equivalents	$	265,718		$	44,411		$	37,150

Twelve Months Ended December 31, 2013 as Compared to the Twelve Months Ended December 31, 2012

Cash provided by operating activities was driven by sales of our application suite and costs incurred to deliver that service. The timing of our billings and collections relating to our sales and the timing of the payment of our liabilities have a significant impact on our cash flows. Cash flows from operations increased during the year ended December 31, 2013 as compared to the same period in 2012 primarily as a result of an increase in deferred revenue resulting from an increase in billings associated with the increase in bookings. This increase was offset by the increase in deferred commission resulting from the increase in sales activity.

Cash used in investing activities during the year ended December 31, 2013 was related to acquiring companies and capital expenditures for property and equipment, consisting of the purchase of software licenses, computer equipment, leasehold improvements and furniture and fixtures as we develop and enhance our infrastructure. Cash used in investing increased due to a $24.8 million cash payment, net of cash acquired, for the acquisition of T-HR in the fourth quarter of 2013, a $22.7 million cash payment, net of cash acquired, for the acquisition of OM in the second quarter of 2013, a $9.9 million cash payment, net of cash acquired, for the acquisition of WH in the first quarter of 2013, $747,000 in payments related to other

34

acquisitions, an $8.5 million increase in capital expenditures for property and equipment to expand our global operations and a $500,000 equity investment in a small Ecommerce company in the first quarter of 2013.

The net cash provided by financing activities during the year ended December 31, 2013 increased from 2012 due to the $301.7 million in net proceeds received from the issuance of $310.0 million at par value of 0.25% convertible senior notes in June 2013 and a $1.0 million increase in proceeds received from employee stock option exercises. These increases were partially offset by the second quarter 2013 repurchase of 348,837 shares of our common stock for $30.0 million or $86.00 per share and a $1.1 million increase in related party capital lease payments related primarily to the Oracle unlimited license agreement amended during the first quarter of 2013.

Twelve Months Ended December 31, 2012 as Compared to the Twelve Months Ended December 31, 2011

Cash provided by operating activities was driven by sales of our application suite and costs incurred to deliver that service. The timing of our billings and collections relating to our sales and the timing of the payment of our liabilities have a significant impact on our cash flows. Cash flows from operations increased during the year ended December 31, 2012 as compared to the same period in 2011 primarily as a result of an increase in deferred revenue resulting from an increase in billings associated with the increase in bookings. This increase was offset by the increase in deferred commission and an increase in accounts receivable resulting from the increase in sales activity.

Cash used in investing activities during the year ended December 31, 2012 was related to capital expenditures for property and equipment, consisting of the purchase of software licenses, computer equipment, leasehold improvements and furniture and fixtures as we develop and enhance our infrastructure. Cash used in investing activities during the year ended December 31, 2012 increased primarily due to the acquisition of two small professional service companies and an on-demand retail services company for a total of $9.2 million. Our property and equipment capital expenditures and our capitalized internal use software costs also increased in 2012 compared to 2011.Included in the 2012 capitalized internal use software costs is a $1.3 million payment associated with the purchase of developed technology to enhance our data center production environment.

The net cash provided by financing activities during the year ended December 31, 2012 increased primarily due to an increase in proceeds from the issuance of common stock as a result of the exercise of stock options.

We intend to use our cash for general corporate purposes, including potential future acquisitions or other transactions. Further, we expect to incur additional expenses in connection with our international expansion. We believe that our cash and cash equivalents are adequate to fund those potential or anticipated activities.

While we believe that our uncommitted current working capital and anticipated cash flows from operations will be adequate to meet our cash needs for daily operations and capital expenditures for at least the next 12 months, we may elect to raise additional capital through the sale of additional equity or debt securities, obtain a credit facility or sell certain assets. If additional funds are raised through the issuance of additional debt securities, these securities could have rights, preferences and privileges senior to holders of common stock or holders of the convertible notes, and terms of any debt could impose restrictions on our operations. The sale of additional equity or convertible debt securities could result in additional dilution to our stockholders and additional financing may not be available in amounts or on terms acceptable to us. If additional financing becomes necessary and we are unable to obtain the additional funds, we may be required to reduce the scope of our planned product development and marketing efforts, potentially harming our business, financial condition and operating results.

Contractual Obligations

35

We generally do not enter into long-term minimum purchase commitments. Our principal commitments consist of our convertible senior notes, obligations under capital leases for equipment, notes payable used for purchase of equipment, operating leases primarily for office space, and other purchase obligations consisting of maintenance support contracts on leased or owned equipment and other general purchase obligations. The following table summarizes our commitments to settle contractual obligations in cash as of December 31, 2013, for the next five years and thereafter.

	Total		Less than 1 year		1 to 3 years		3 to 5 years		More than 5 Years
	(dollars in thousands)
Capital lease obligations	$	250	$	250	$	—	$	—	$	—
Convertible 0.25% senior notes including interest	313,423		775		1,550		311,098		—
Debt obligations - related party	12,879		3,522		6,238		3,119		—
Total accrued contractual obligations	326,552		4,547		7,788		314,217		—
Operating lease obligations	58,406		12,001		21,367		16,415		8,623
Purchase obligations	19,956		15,738		4,218		—		—
Total off-balance sheet contractual obligations	78,362		27,739		25,585		$	16,415	$	8,623
Total contractual obligations	$	404,914	$	32,286	$	33,373	$	330,632	$	8,623

Off-Balance Sheet Arrangements

During the years ended December 31, 2013, 2012 and 2011, we did not have any relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, which would have been established for the purpose of facilitating off balance sheet arrangements or other contractually narrow or limited purposes.

Recent Accounting Pronouncements

See Note 2. in Notes to our Consolidated Financial Statements "Significant Accounting Policies".

Item 7A. Quantitative and Qualitative Disclosures about Market Risk

Interest Rate Sensitivity

We had cash and cash equivalents of $451.6 million at December 31, 2013. Cash equivalents were held primarily in money market funds.

Cash and cash equivalents are held for working capital purposes, and restricted cash amounts are held as security against various lease obligations. Due to the short-term nature of these investments, we believe that we do not have any material exposure to changes in the fair value of our investment portfolio as a result of changes in interest rates. Declines in interest rates, however, will reduce future interest income.

Market Risk

In June 2013, we issued at par value $310.0 million of 0.25% convertible senior notes due June 1, 2018 ("the Notes"). The Notes have a fixed annual interest rate of 0.25% and we, therefore, do not have economic interest rate exposure on the Notes. However, the fair value of the Notes is exposed to interest rate risk. Generally, the fair value of the Notes will increase as interest rates fall and decrease as interest rates rise. These Notes are also affected by volatility in our common stock price. As of December 31, 2013, the fair value of the Notes was $342.1 million.

Foreign Currency Risk

Our results of operations and cash flows are subject to fluctuations due to changes in foreign currency exchange rates, particularly changes in the British Pound Sterling, Canadian Dollar, Australian Dollar, Philippine Peso, Uruguayan Peso and the Czech Koruna. Our revenue is generally denominated in the local currency of the contracting party. The majority of our invoicing relates to sales occurring in the United States and therefore is denominated in U.S. dollars. We have an increasing percentage of sales denominated in foreign currencies including, but not limited to, the local currencies of Australia, the United Kingdom and Canada. Our expenses are incurred primarily in the United States, Canada, the Philippines, Australia and the United Kingdom, with a small portion of expenses incurred in other countries where our international sales and operations offices are located. Our results of operations and cash flows are, therefore, subject to fluctuations due to changes in foreign currency exchange rates. During the year ended December 31, 2013, the U.S. dollar increased against the foreign currencies that our invoicing and operational expenses are denominated in by approximately 5.8% when compared to the same period in the prior year. For the year ended December 31, 2013, the fluctuation in foreign currency rates positively affected our income by approximately $2.0 million.

36

During the year ended December 31, 2013, we continued a hedging program initiated in 2008 to limit the exposure of foreign currency risk resulting from the revaluation of foreign denominated assets and liabilities through the use of forward exchange contracts. See “Balance Sheet Hedging - Hedging of Foreign Currency Assets and Liabilities” in Note 6 under the heading “Notes to the Consolidated Financial Statements” of Part 1, Item 1, “Financial Statements” herein for further disclosures.

Fair Value of Financial Instruments

We do not have a material exposure to market risk with respect to investments, as our investments consist primarily of money market funds that invest primarily in highly liquid investments with maturities of two months or less. We do not use derivative financial instruments for speculative or trading purposes. However, this does not preclude our adoption of specific hedging strategies in the future.

37

Item 8. Financial Statements and Supplementary Data

Index to Consolidated Financial Statements

The following financial statements are filed as part of this Annual Report:

	Page number
Report of Independent Registered Public Accounting Firm		37
Consolidated Balance Sheets		38
Consolidated Statements of Comprehensive Loss		39
Consolidated Statements of Total Equity		40
Consolidated Statements of Cash Flows		41
Notes to Consolidated Financial Statements		42

38

Report of Independent Registered Public Accounting Firm

The Board of Directors and Stockholders

NetSuite, Inc.:

We have audited the accompanying consolidated balance sheets of NetSuite Inc. and subsidiaries as of December 31, 2013 and 2012, and the related consolidated statements of comprehensive loss, total equity, and cash flows for each of the years in the three-year period ended December 31, 2013. In connection with our audits of the consolidated financial statements, we have also audited financial statement Schedule II, as set forth in Item 15(b). We also have audited NetSuite Inc.'s internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control-Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). NetSuite Inc.'s management is responsible for these consolidated financial statements and financial statement schedule, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Report of Management on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on these consolidated financial statements and financial statement schedule and an opinion on NetSuite Inc.'s internal control over financial reporting based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the consolidated financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of NetSuite Inc. and subsidiaries as of December 31, 2013 and 2012, and the results of their operations and their cash flows for each of the years in the three-year period ended December 31, 2013, in conformity with U.S. generally accepted accounting principles. Also in our opinion, the related financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein. Also in our opinion, NetSuite Inc. maintained, in all material respects, effective internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control-Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission.

/s/ KPMG LLP

Santa Clara, California

February 28, 2014

39

NetSuite Inc.

Consolidated Balance Sheets

(dollars in thousands)

	December 31,
	2013			2012
Assets
Current assets:
Cash and cash equivalents	$	451,577		$	185,859
Accounts receivable, net of allowances of $833 and $701 as of December 31, 2013 and December 31, 2012, respectively	86,818			64,861
Deferred commissions	38,187			26,959
Other current assets	22,622			9,049
Total current assets	599,204			286,728
Property and equipment, net	48,183			27,210
Deferred commissions, non-current	8,405			4,784
Goodwill	84,478			35,661
Other intangible assets, net	20,460			12,420
Other assets	11,669			2,972
Total assets	$	772,399		$	369,775
Liabilities and total equity
Current liabilities:
Accounts payable	$	4,838		$	3,476
Deferred revenue	211,694			154,051
Accrued compensation	24,535			18,806
Accrued expenses	21,721			11,974
Other current liabilities (including note payable to related party of $3,054 and $1,584 as of December 31, 2013 and December 31, 2012, respectively)	16,776			9,948
Total current liabilities	279,564			198,255
Long-term liabilities:
Convertible 0.25% senior notes, net	254,038			—
Deferred revenue, non-current	12,913			7,365
Other long-term liabilities (including note payable to related party of $8,702 and $401 as of December 31, 2013 and December 31, 2012, respectively)	15,832			5,386
Total long-term liabilities	282,783			12,751
Total liabilities	562,347			211,006
Commitments and contingencies (Notes 11 and 12)
Total equity:
Common stock, par value $0.01, 500,000,000 shares authorized; 75,131,404 and 72,675,265 shares issued and outstanding at December 31, 2013 and December 31, 2012, respectively	751			727
Additional paid-in capital	658,717			535,853
Accumulated other comprehensive income / (loss)	(246		)	950
Accumulated deficit	(449,170		)	(378,761		)
Total equity	210,052			158,769
Total liabilities and total equity	$	772,399		$	369,775

See accompanying Notes to Consolidated Financial Statements.

40

NetSuite Inc.

Consolidated Statements of Comprehensive Loss

(dollars and shares in thousands, except per share data)

	Year ended December 31,
		2013						2012						2011
Revenue:
Subscription and support					$	333,556					$	252,903					$	199,579
Professional services and other					80,952						55,922						36,747
Total revenue					414,508						308,825						236,326
Cost of revenue:
Subscription and support					55,269						41,857						33,083
Professional services and other					79,925						53,706						37,777
Total cost of revenue					135,194						95,563						70,860
Gross profit					279,314						213,262						165,466
Operating expenses:
Product development					78,312						52,739						43,531
Sales and marketing					210,079						154,294						120,172
General and administrative					51,693						38,469						31,951
Total operating expenses					340,084						245,502						195,654
Operating loss					(60,770		)				(32,240		)				(30,188		)
Other income / (expense), net:
Interest income					67						158						167
Interest expense					(8,424		)				(192		)				(181		)
Other expense, net					(383		)				(412		)				(34		)
Total other income / (expense), net					(8,740		)				(446		)				(48		)
Loss before income taxes					(69,510		)				(32,686		)				(30,236		)
Provision for income taxes					899						2,543						1,771
Net loss					(70,409		)				(35,229		)				(32,007		)
Net loss per common share, basic and diluted		$	(0.95	)				$	(0.50	)				$	(0.48	)
Weighted average number of shares used in computing net loss per share		74,085						70,713						66,919
Comprehensive loss:
Foreign currency translation gains / (loss), net of taxes					(1,136		)				659						(79		)
Accumulated pension liability					(60		)				(78		)				(130		)
Comprehensive loss					$	(71,605	)				$	(34,648	)				$	(32,216	)

See accompanying Notes to Consolidated Financial Statements.

41

NetSuite Inc.
Consolidated Statements of Total Equity
(dollars in thousands)
	Common Stock					Additional paid-in			Accumulated other comprehen-sive			Accumulated			Total
	Shares		Amount			capital			income / (loss)			deficit			equity
BALANCES, January 1, 2011	64,887,677		$	649		$	416,582		$	578		$	(311,525	)	$	106,284
Exercise of stock options for cash	2,052,798		21			13,728									13,749
Repurchase and vesting of restricted stock awards and units	1,806,719		18			(307		)							(289		)
Income tax expense - foreign stock-based compensation						319									319
Capitalized stock-based compensation						448									448
Stock-based compensation						38,315									38,315
Shares issued to acquire SPC	38,102		—			1,400									1,400
Accumulated pension liability									(130		)				(130		)
Foreign currency translation adjustment									(79		)				(79		)
Net loss												(32,007		)	(32,007		)
BALANCES, December 31, 2011	68,785,296		688			470,485			369			(343,532		)	128,010
Exercise of stock options for cash	2,028.576		20			15,915									15,935
Repurchase and vesting of restricted stock awards and units	1,861,393		19			(276		)							(257		)
Excess tax benefit on stock-based compensation						297									297
Capitalized stock-based compensation						990									990
Stock-based compensation						48,442									48,442
Comprehensive loss:
Accumulated pension liability									(78		)				(78		)
Foreign currency translation adjustment									659						659
Net loss												(35,229		)	(35,229		)
BALANCES, December 31, 2012	72,675,265		727			535,853			950			(378,761		)	158,769
Exercise of stock options for cash	1,102.032		11			16,940									16,951
Repurchase and vesting of restricted stock awards and units	1,702,944		17			(179		)							(162		)
Excess tax benefit on stock-based compensation						410									410
Capitalized stock-based compensation						1,099									1,099
Stock-based compensation						73,660									73,660
Convertible 0.25% senior notes issuance						60,931									60,931
Comprehensive loss:
Repurchase and retirement of common stock	(348,837	)	(4		)	(29,997		)							(30,001		)
Accumulated pension liability									(60		)				(60		)
Foreign currency translation adjustment									(1,136		)				(1,136		)
Net loss												(70,409		)	$	(70,409	)
BALANCES, December 31, 2013	75,131,404		$	751		$	658,717		$	(246	)	$	(449,170	)	$	210,052
See accompanying Notes to Consolidated Financial Statements.

42

NetSuite Inc.

Consolidated Statements of Cash Flows

(dollars in thousands)

	Year ended December 31,
	2013			2012			2011
Cash flows from operating activities:
Net loss	$	(70,409	)	$	(35,229	)	$	(32,007	)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	15,668			11,006			9,177
Amortization of other intangible assets	6,749			4,580			3,786
Amortization of debt discount and transaction costs	7,316			—			—
Provision for accounts receivable allowances	1,041			616			328
Stock-based compensation	73,660			48,442			38,315
Amortization of deferred commissions	55,531			45,312			34,666
Excess tax benefit stock-based compensation	(410		)	(297		)	—
Changes in operating assets and liabilities, net of acquired assets and assumed liabilities:
Accounts receivable	(22,305		)	(25,913		)	(12,093		)
Deferred commissions	(70,380		)	(50,504		)	(44,429		)
Other current assets	(12,486		)	(443		)	(837		)
Other assets	(2,329		)	818			84
Accounts payable	1,691			1,030			725
Accrued compensation	6,173			940			5,721
Deferred revenue	63,510			49,524			30,529
Other current liabilities	8,771			5,453			2,376
Other long-term liabilities	444			(1,037		)	(68		)
Net cash provided by operating activities	62,235			54,298			36,273
Cash flows from investing activities:
Purchases of property and equipment	(20,337		)	(11,843		)	(8,586		)
Capitalized internal use software	(2,056		)	(3,041		)	(816		)
Cash paid in business combinations, net of cash received	(58,630		)	(9,221		)	(1,850		)
Net cash used in investing activities	(81,023		)	(24,105		)	(11,252		)
Cash flows from financing activities:
Proceeds from issuance of convertible 0.25% senior notes	310,000			—			—
Payments of issuance costs on convertible 0.25% senior notes	(8,260		)	—			—
Payments under capital leases	(744		)	(726		)	(483		)
Payments under capital leases and long-term debt - related party	(2,612		)	(1,550		)	(1,117		)
Payments to repurchase common stock	(30,000		)	—
Excess tax benefit stock-based compensation	410			297			—
RSUs acquired to settle employee withholding liability	(162		)	(257		)	(269		)
Proceeds from issuance of common stock	16,944			15,968			14,044
Net cash provided by financing activities	285,576			13,732			12,175
Effect of exchange rate changes on cash and cash equivalents	(1,070		)	486			(46		)
Net change in cash and cash equivalents	265,718			44,411			37,150
Cash and cash equivalents at beginning of period	185,859			141,448			104,298
Cash and cash equivalents at end of period	$	451,577		$	185,859		$	141,448
Supplemental cash flow disclosure:
Cash paid for interest to related parties	$	431		$	82		$	109
Cash paid for interest to other parties	$	442		$	124		$	53
Cash paid for income taxes, net of tax refunds	$	937		$	1,248		$	1,271
Noncash financing and investing activities:
Fixed assets acquired under related party agreement	$	11,355		$	—		$	595
Fixed assets and other acquired under capital lease	$	—		$	—		$	1,233
Common stock issued in connection with business combination	$	—		$	—		$	1,400

See accompanying Notes to Consolidated Financial Statements

43

NetSuite Inc.

Notes to Consolidated Financial Statements

Note 1. Organization

NetSuite Inc. (the “Company”) provides cloud-based financials/Enterprise Resource Planning (“ERP”) and omnichannel commerce software suites. In addition, the Company offers a broad suite of applications, including financial management, Customer Relationship Management (“CRM”), Ecommerce and retail management, Professional Services Automation (“PSA”), Human Capital Management ("HCM") and that enable companies to manage most of their core business operations in its single integrated suite. The Company’s "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information. The Company also offers customer support and professional services related to implementing and supporting its suite of applications. The Company delivers its suite over the Internet as a subscription service using the software-as-a-service ("SaaS") model. The Company’s headquarters are located in San Mateo, California. The Company conducts its business worldwide, with international locations in Canada, Europe, Asia, Australia and Uruguay.

Note 2. Significant Accounting Policies

Basis of Presentation and Principles of Consolidation

The consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries. Intercompany balances and transactions have been eliminated.

Recent Accounting Standards

In February 2013, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update, Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income, on disclosures about reclassifications out of accumulated other comprehensive income. Entities are now required to disclose:

• For items reclassified out of accumulated other comprehensive income (AOCI) and into net income in their entirety, the effect of the reclassification on each affected net income line item; and

• For AOCI reclassification items that are not reclassified in their entirety into net income, a cross reference to other required U.S. GAAP disclosures.

This information may be provided either in the notes or parenthetically on the face of the statement that reports net income as long as all the information is disclosed in a single location. However, an entity is prohibited from providing this information parenthetically on the face of the statement that reports net income if it has items that are not reclassified in their entirety into net income. The Company adopted the revised standard in 2013 and the adoption did not have an impact on its consolidated results of operations for disclosure.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.

Segments

The Company's chief operating decision maker is its Chief Executive Officer ("CEO"), who reviews financial information presented on a consolidated basis, accompanied by information about revenue by geographic region. Accordingly, the Company has determined that it has a single reportable segment, specifically, the provision of cloud-based business management application suites.

Revenue Recognition

The Company generates revenue from two sources: (1) subscription and support; and (2) professional services and other. Subscription and support revenue includes subscription fees from customers accessing its cloud-based application suite and support fees from customers purchasing support. Arrangements with customers do not provide the customer with the right to take possession of the software supporting the cloud-based application service at any time. For the most part, professional services and other revenue include fees from consultation services to support the business process mapping, configuration, data migration, integration and training. Amounts that have been invoiced are recorded in accounts receivable and in deferred revenue or revenue, depending on whether the revenue recognition criteria have been met.

For the most part, subscription and support agreements are entered into for 12 to 36 months. In aggregate, more than 90% of the professional services component of the arrangements with customers is performed within 300 days of entering into a contract with the customer.

44

NetSuite Inc.

Notes to Consolidated Financial Statements

The subscription agreements provide service level commitments of 99.5% uptime per period, excluding scheduled maintenance. The failure to meet this level of service availability may require the Company to credit qualifying customers up to the value of an entire month of their subscription and support fees. In light of the Company’s historical experience with meeting its service level commitments, the Company does not currently have any liabilities on its balance sheet for these commitments.

The Company commences revenue recognition when all of the following conditions are met:

• There is persuasive evidence of an arrangement;

• The service is being provided to the customer;

• The collection of the fees is reasonably assured; and

• The amount of fees to be paid by the customer is fixed or determinable.

In most instances, revenue from new customer acquisition is generated under sales agreements with multiple elements, comprised of subscription and support fees from customers accessing its cloud-based application suite and professional services associated with consultation services. The Company evaluates each element in a multiple-element arrangement to determine whether it represents a separate unit of accounting. An element constitutes a separate unit of accounting when the delivered item has standalone value and delivery of the undelivered element is probable and within the Company’s control. Subscription and support have standalone value because they are routinely sold separately by the Company. For the most part, professional services have standalone value because the Company has sold professional services separately and there are several third party vendors that routinely provide similar professional services to its customers on a standalone basis.

The Company allocates revenue to each element in an arrangement based on a selling price hierarchy. The selling price for a deliverable is based on its vendor-specific objective evidence (“VSOE”), if available, third-party evidence (“TPE”), if VSOE is not available, or estimated selling price (“ESP”), if neither VSOE nor TPE is available. As the Company has been unable to establish VSOE or TPE for the elements of its arrangements, the Company establishes the ESP for each element primarily by considering the weighted average of actual sales prices of professional services sold on a standalone basis and subscription and support including various add-on modules when sold together without professional services, and other factors such as gross margin objectives, pricing practices and growth strategy. The consideration allocated to subscription and support is recognized as revenue over the contract period commencing when the subscription service is made available to the customer. The consideration allocated to professional services is recognized as revenue using the proportional performance method.

The total arrangement fee for a multiple element arrangement is allocated based on the relative ESP of each element. However, since the professional services are generally completed prior to completion of delivery of subscription and support services, the revenue recognized for professional services in a given reporting period does not include fees subject to delivery of subscription and support services. This results in the recognition of revenue for professional services that is generally no greater than the contractual fees for those professional services.

For single element sales agreements, subscription and support revenue is recognized ratably over the contract term beginning on the provisioning date of the contract. The Company recognizes professional services revenue using the proportional performance method for single element arrangements.

Sales and other taxes collected from customers to be remitted to government authorities are excluded from revenues.

Deferred Revenue

Deferred revenue consists of billings or payments received in advance of revenue recognition and is recognized as the revenue recognition criteria are met. The Company generally invoices its customers annually or in monthly or quarterly installments. Accordingly, the deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable subscription agreements. Deferred revenue that will be recognized during the succeeding 12 month period is recorded as current deferred revenue, and the remaining portion is recorded as non-current deferred revenue.

Cost of Revenue

Cost of revenue primarily consists of costs related to hosting the Company's cloud-based application suite, providing customer support, data communications expenses, salaries and benefits of operations and support personnel, software license fees, costs associated with website development activities, allocated overhead, amortization expense associated with capitalized internal use software and acquired developed technology assets and property and equipment depreciation. Costs related to professional services are expensed as incurred.

Deferred Commissions

The Company capitalizes commission costs that are incremental and directly related to the acquisition of customer contracts. Commission costs are accrued and capitalized upon execution of the sales contract by the customer. Payments to partners and sales personnel are made shortly after the receipt of the related customer payment. Deferred commissions are

45

NetSuite Inc.

Notes to Consolidated Financial Statements

amortized over the term of the related non-cancelable customer contract and are recoverable through the related future revenue streams. The Company capitalized commission costs of $70.4 million, $50.5 million and $44.4 million during the years ended December 31, 2013, 2012 and 2011, respectively. Commission amortization expense was $55.5 million, $45.3 million and $34.7 million during the years ended December 31, 2013, 2012 and 2011, respectively.

Internal Use Software and Website Development Costs

The Company capitalizes certain development costs incurred in connection with its internal use software and website. These capitalized costs are primarily related to the integrated business management application suite that is hosted by the Company and accessed by its customers on a subscription basis. Costs incurred in the preliminary stages of development are expensed as incurred. Once an application has reached the development stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use. Capitalization ceases upon completion of all substantial testing. The Company also capitalizes costs related to specific upgrades and enhancements when it is probable the expenditures will result in additional functionality. Capitalized costs are recorded as part of property and equipment. Maintenance and training costs are expensed as incurred. Internal use software is amortized on a straight line basis over its estimated useful life, generally three years. Management evaluates the useful lives of these assets on an annual basis and tests for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. There were no impairments to internal use software during the years ended December 31, 2013, 2012 and 2011. The Company capitalized $3.2 million, $4.1 million and $1.3 million in internal use software during the years ended December 31, 2013, 2012 and 2011, respectively. Included in the 2013, 2012 and 2011 capitalized development costs are $1.1 million, $990,000 and $448,000, respectively, in stock-based compensation costs. Amortization expense totaled $1.6 million, $629,000 and $302,000 during the years ended December 31, 2013, 2012 and 2011, respectively. The net book value of capitalized internal use software at December 31, 2013 and 2012 was $6.5 million and $5.0 million, respectively. In December 2012, the Company purchased $1.5 million in developed technology which was capitalized as internal use software. A total of $1.3 million was paid to the two former owners on the purchase date and the remaining $225,000 is to be paid within 15 months after the purchase date. The $1.5 million total purchase price is included in the $4.1 million in development costs capitalized in 2012. During 2013, the Company integrated this developed technology into its data center production environment.

Income Taxes

The Company accounts for income taxes under the asset and liability approach. Deferred income taxes reflect the impact of temporary differences between assets and liabilities recognized for financial reporting purposes and amounts recognized for income tax reporting purposes, net operating loss carryforwards and other tax credits measured by applying currently enacted tax laws. Valuation allowances are provided when necessary to reduce deferred tax assets to an amount that is more likely than not to be realized.

Compliance with income tax regulations requires the Company to make decisions relating to the transfer pricing of revenue and expenses between each of its legal entities that are located in several countries. The Company's determinations include many decisions based on management's knowledge of the underlying assets of the business, the legal ownership of these assets, and the ultimate transactions conducted with customers and other third parties. The calculation of the Company's tax liabilities involves dealing with uncertainties in the application of complex tax regulations in multiple tax jurisdictions. The Company may be periodically reviewed by domestic and foreign tax authorities regarding the amount of taxes due. These reviews may include questions regarding the timing and amount of deductions and the allocation of income among various tax jurisdictions. In evaluating the exposure associated with various filing positions, the Company records estimated reserves when it is more likely than not that an uncertain tax position will not be sustained upon examination by a taxing authority. Such estimates are subject to change. See Note 15 for information regarding the impact of the Company's accounting for uncertainty in income taxes.

Cash and Cash Equivalents

The Company considers all highly liquid investments purchased with a remaining maturity of three months or less to be cash equivalents. Cash equivalents are comprised of investments in money market mutual funds. Cash and cash equivalents are recorded at cost, which approximates fair value.

Goodwill and Other Intangible Assets

The Company records goodwill when consideration paid in a purchase acquisition exceeds the fair value of the net tangible assets and the identified intangible assets acquired. Goodwill is not amortized, but rather is tested for impairment annually or more frequently if facts and circumstances warrant a review. The Company has determined that there is a single reporting unit for the purpose of goodwill impairment tests. For purposes of assessing the impairment of goodwill, the Company annually estimates the fair value of the reporting unit and compares this amount to the carrying value of the reporting unit. If the Company determines that the carrying value of the reporting unit exceeds its fair value, an impairment charge is recognized in the amount by which the carrying amount of the asset exceeds its fair value. During the fourth quarter of fiscal 2013, the Company completed its annual impairment test of goodwill. Based upon that evaluation, the Company determined that its goodwill was not impaired at December 31, 2013.

Other intangible assets, consisting of developed technology, trade name and customer relationships, are stated at cost less accumulated amortization. All other intangible assets have been determined to have definite lives and are amortized on a straight-line basis over their estimated remaining economic lives, ranging from one to seven years. Amortization expense related to developed technology is included in cost of subscription and support revenue while amortization expense related to tradenames and customer relationships is included in sales and marketing expense.

46

NetSuite Inc.

Notes to Consolidated Financial Statements

Long-lived Assets

The Company continually monitors events and changes in circumstances that could indicate that carrying amounts of its long-lived assets, including property and equipment and intangible assets may not be recoverable. When such events or changes in circumstances occur, the Company assesses the recoverability of long-lived assets by determining whether the carrying value of such assets will be recovered through their undiscounted expected future cash flows. If the future undiscounted cash flows are less than the carrying amount of these assets, the Company recognizes an impairment loss based on the excess of the carrying amount over the fair value of the assets.

Impairment of Intangible Asset

In 2009, the Company acquired QuickArrow (“QA”) for approximately $19.4 million and assigned $3.3 million to the developed technology intangible asset. The QA developed technology was being amortized over a four year period to cost of revenue. In the second quarter of 2012, certain QA customers transitioned from the QA service offering to a NetSuite service offering or terminated their service completely. As a result, the QA expected undiscounted cash flows decreased below the carrying value of the QA developed technology assets and the Company recorded a $401,000 impairment charge. $401,000 represented the excess of the carrying amount of the QA developed technology over the fair value of such asset as of June 30, 2012. The QA developed technology fair value at June 30, 2012 was derived from the expected QA future cash flows which were based on revenue generated by customers using the QA service, a Level 3 unobservable input as described in Note 5. The Company amortized the remaining $481,000 net carrying value of the asset over the second half of 2012.

The Company did not recognize any impairment charges on its long-lived assets during the years ended 2013 and 2011.

Leases

The Company leases worldwide facilities and certain other equipment under non-cancelable lease agreements. The terms of certain lease agreements provide for rental payments on a graduated basis. The Company recognizes rent expense on a straight-line basis over the lease period and accrues for rent expense incurred but not paid.

Under certain leases, the Company also receives reimbursements for leasehold improvements. These reimbursements are lease incentives which are recognized as a liability and are amortized on a straight-line basis over the term of the lease as a component of minimum rental expense. The leasehold improvements are included in property, plant and equipment and are amortized over the shorter of the estimated useful life of the improvements or the lease term.

Property and Equipment

Property and equipment are stated at cost less accumulated depreciation and amortization. Depreciation is computed on a straight-line basis over the estimated asset lives. The estimated useful lives by asset classification are generally as follows:

Asset classification	Estimated useful life in years
Office equipment	3
Furniture and fixtures	5
Computers	3
Software, perpetual license	3 to 7
Software, license with stated term	Term of the license

Amortization of leasehold improvements is computed on a straight-line basis over the shorter of the lease term or the estimated useful lives of the assets.

Upon retirement or disposition of property and equipment, the cost and related accumulated depreciation are removed from the accounts and any resulting gain or loss is recognized in other income.

Warranties and Indemnification

The Company's cloud-based application service is typically warranted to perform in a manner consistent with general industry standards that are reasonably applicable and materially in accordance with the Company's on-line help documentation under normal use and circumstances.

The Company includes service level commitments to its customers warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that the Company fails to meet those levels. To date, the Company has not incurred any material costs as a result of such commitments and has not accrued any liabilities related to such obligations in the accompanying consolidated financial statements.

The Company has also agreed to indemnify its directors and executive officers for costs associated with any fees, expenses, judgments, fines and settlement amounts incurred by any of these persons in any action or proceeding to which any of those persons is, or is threatened to be, made a party by reason of the person's service as a director or officer, including any action by the Company, arising out of that person's services as the Company's director or officer or that person's services

47

NetSuite Inc.

Notes to Consolidated Financial Statements

provided to any other company or enterprise at the Company's request. The Company maintains director and officer insurance coverage that may enable the Company to recover a portion of any future amounts paid.

The Company's arrangements include provisions indemnifying customers against liabilities if our products infringe a third-party's intellectual property rights. The Company has not incurred any costs as a result of such indemnifications and has not accrued any liabilities related to such obligations in the accompanying consolidated financial statements.

Concentration of Credit Risk and Significant Customers and Suppliers

Financial instruments potentially exposing the Company to concentration of credit risk consist primarily of cash and cash equivalents, restricted cash and trade accounts receivable. The Company maintains an allowance for doubtful accounts receivables balance. The allowance is based upon historical loss patterns, the number of days that billings are past due and an evaluation of the potential risk of loss associated with problem accounts. The Company generally charges off uncollectible accounts receivable balances when accounts are 120 days past-due based on the account's contractual terms. Credit risk arising from accounts receivable is mitigated due to the large number of customers comprising the Company's customer base and their dispersion across various industries. At December 31, 2013 and 2012, there were no customers that represented more than 10% of the net accounts receivable balance. There were no customers that individually exceeded 10% of the Company's revenue in any of the periods presented. At December 31, 2013 and 2012, long-lived assets located outside the United States were not significant.

Revenue by geographic region, based on the billing address of the customer, was as follows for the periods presented:

	Year ended December 31,
	2013			2012			2011
	(dollars in thousands)
United States	$	308,513		$	227,975		$	172,527
International	105,995			80,850			63,799
Total revenue	$	414,508		$	308,825		$	236,326
Percentage of revenue generated outside of the United States	26		%	26		%	27		%

No single country outside the United States represented more than 10% of revenue during the years ended December 31, 2013, 2012 or 2011.

Certain Significant Risks and Uncertainties

The Company participates in the dynamic high technology industry and believes that changes in any of the following areas could have a material adverse effect on the Company's future financial position, results of operations or cash flows; advances and trends in new technologies and industry standards; pressures resulting from new applications offered by competitors; changes in certain strategic or customer relationships; litigation or claims against the Company based on intellectual property, patent, product, regulatory or other factors; risk associated with changes in domestic and international economic or political conditions or regulations; availability of necessary product components; and the Company's ability to attract and retain employees necessary to support its growth.

Foreign Currency Translation

The U.S. dollar is the reporting currency for all periods presented. The financial information for entities outside the United States is measured in their functional currency which, depending on circumstances, may either be the local currency or the U.S. dollar. The Company translates its financial statements of consolidated entities whose functional currency is not the U.S. dollar into U.S. dollars. The Company translates its assets and liabilities at the exchange rate in effect as of the financial statement date and translates statement of operations accounts using the average exchange rate for the period. Exchange rate differences resulting from translation adjustments are accounted for as a component of accumulated other comprehensive income / (loss). Gains or losses, whether realized or unrealized, due to transactions in foreign currencies are reflected in the consolidated statements of operations under the line item other income / (expense). The Company recognized net foreign currency losses of $343,000, $487,000 and $102,000 during the years ended December 31, 2013, 2012 and 2011, respectively.

Advertising Expense

Advertising costs are expensed as incurred. For the years ended December 31, 2013, 2012 and 2011, advertising expense was $8.2 million, $4.1 million and $3.5 million, respectively.

Stock-Based Compensation

The Company uses the fair value method for recording stock-based compensation for new awards granted, modified, repurchased or cancelled. The Company recognizes compensation costs for stock option grants, restricted awards and restricted stock unit awards on a straight-line basis over the requisite service period for the entire awards. The Company recognizes

48

NetSuite Inc.

Notes to Consolidated Financial Statements

compensation expense related to performance share awards based on the accelerated method which recognizes a larger portion of the expense during the beginning of the vesting period than in the end of the vesting period.

Under the 2007 Equity Incentive Plan (the "2007 Plan"), the Company has granted selected executives and other key employees performance shares ("PS") and performance share units ("PSUs"), which are restricted stock units (“RSUs”). PS vesting is contingent upon meeting certain company-wide performance goals while PSUs vesting is contingent upon meeting certain company-wide performance goals and market-based performance goals. Unforfeited PS and PSUs generally will vest in three equal annual tranches over the service period. However, the 2011 PSU grants vested 1/12 per quarter with the initial vesting event on February 15, 2012. The PS and PSUs grant date fair value, which is also the total stock-based compensation expense associated with the performance based awards, is determined based on the value of the underlying shares on the grant date and is recognized over the vesting term. On a quarterly basis, management estimates the number of PS and PSUs that will be granted at the end of the performance period. The PS fair value is based on market value of shares on the grant date (the intrinsic value). The fair value of the market-based PSUs on the grant date (measurement date) is calculated using a Monte Carlo simulation model that estimates the distribution of the potential outcomes of the PSU grants based on simulated future stock prices of the peer group. In 2013, performance metrics for certain PS awarded for 2014 had not been set by the Company's Board of Directors. As such, there is no accounting for these awards until the performances metrics are set.

The Company accounts for compensation expense related to stock options granted to consultants and other non-employees based on the fair values estimated using the Black-Scholes model on the date of grant and re-measured at each reporting date over the performance period. The compensation expense is amortized using the straight-line method over the related service term.

The Company issues new shares of its common stock upon the exercise of stock options and the vesting of restricted stock, RSUs, PSs and PSUs.

Qualified Operating Expense Reimbursements

At the Company's product development facility in the Czech Republic, the Company participates in a government subsidy program for employing local residents. Under the program, the Czech Republic government will reimburse the Company for certain operating expenses it incurs. While the Company became eligible to participate in this program in 2010, it did not record a subsidy credit in the financial statements until it was assured of collection in 2012. Effective January 2012, when the Company incurs reimbursable operating expenses, it records a reduction in product development expenses and a receivable from the Czech government. During the years ended December 31, 2013 and December 31, 2012, the Company's product development operating expenses were reduced by approximately $2.5 million and $2.0 million, respectively, for reimbursements of eligible operating expenses incurred during the year ended December 31, 2013 and the period from November 2010 to December 31, 2012, respectively. The Company received approximately $2.0 million and $1.2 million in payments from the Czech Republic government during the years ended December 31, 2013 and 2012, respectively. As of December 31, 2013, $1.4 million in reimbursements, adjusted for foreign currency valuations, are due the Company and included in other current assets. The government subsidy program terminates in 2014.

Net Loss Per Common Share

Basic net loss per common share is computed by dividing net loss attributable to NetSuite Inc. common stockholders by the weighted-average number of common shares outstanding during the period. Diluted net loss per common share is computed by giving effect to all potentially dilutive common shares including options, restricted stock, restricted stock units, performance share units, performance shares and convertible debt shares. Basic and diluted net loss per common share was the same for all periods presented as the impact of all potentially dilutive securities outstanding was anti-dilutive.

Accumulated Other Comprehensive Income / (Loss)

Accumulated other comprehensive income / (loss) is comprised of foreign currency translation gains and losses, net of tax, and an accumulated pension liability for employees located in the Philippines. The foreign currency translation gains /(losses), net of taxes as of December 31, 2013 and 2012 were $22,000, and $1.2 million, respectively. The unamortized defined benefit pension costs as of December 31, 2013 and 2012 was $(268,000) and $(200,000), respectively.

Note 3. Business Combinations

During 2013, the Company acquired TribeHR, an on-line human capital management software provider and, OrderMotion, an online Ecommerce company and a website hosting provider company. In connections with these acquisitions, the Company incurred transaction costs totaling $3.0 million.

49

NetSuite Inc.

Notes to Consolidated Financial Statements

	2013 Acquisitions
	TribeHR		OrderMotion			Website Hosting Provider
	November 1, 2013		May 3, 2013			March 6, 2013
	(dollars in thousands)
Cash	$	—	$	1,069		$	264
Accounts receivable	—		804			—
Developed technology	1,300		5,100			1,100
Customer relationships	1,000		3,000			2,100
Trademarks	600		400			200
Goodwill	21,543		18,176			9,721
Other assets / (liabilities), net	352		(433		)	(75		)
Deferred income tax liabilities	—		—			(1,322		)
Total purchase price	$	24,795	$	28,116		$	11,988

Under the acquisition method of accounting, the Company allocates the purchase price to the identifiable assets and liabilities based on their estimated fair value at the date of acquisition. To determine the value of the intangible assets, the Company makes various estimates and assumptions. Methodologies used in valuing the intangible assets include, but are not limited to, the expected costs to recreate the assets, present value of future payments, relief of royalty and multiple period excess earnings. The excess of the purchase price over the total identifiable assets has been recorded as goodwill which includes synergies expected from the expanded service capabilities and the value of the assembled work force in accordance with generally accepted accounting principles.

TribeHR

On November 1, 2013, the Company completed the purchase all of the outstanding equity of TribeHR ("T-HR"), an on-line human capital management software provider. The T-HR product expands the Company's product suite and the T-HR workforce augments the Company's existing product development teams, which allows the Company to expand its business capabilities in human resource management. The assets, liabilites and operating results of T-HR are reflected in the Company’s consolidated financial statements from the date of acquisition. On the closing date, the Company paid $24.8 million in cash of which, $2.5 million is being held in escrow for up to 12 months following the close of the transaction as indemnification against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. During the fourth quarter of 2013, the Company recorded $1.3 million in operating expenses related to transaction costs associated with this business combination. The Company did not record any in-process research and development charges in connection with the acquisition.

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• developed technology, five years;

• customer relationships, four years; and

• trademarks, two years.

The Company is also undertaking an analysis of certain tax matters associated with the T-HR acquisition which could result in an adjustment to the acquisition price allocation. Comparative pro forma financial information for this acquisition has not been presented because T-HR is not material to the Company's consolidated results of operations.

OrderMotion

On May 3, 2013, the Company completed the purchase all of the outstanding equity of OrderMotion ("OM"). OM provides online Ecommerce Order Management Services that performs the back-end process for Ecommerce web stores. The OM product augments the Company's existing product offering, which allows the Company to expand its business capabilities in Ecommerce technology and services. The assets, liabilites and operating results of OM are reflected in the Company’s consolidated financial statements from the date of acquisition. On the closing date, the Company paid the former owners $23.5 million in cash. Additional consideration of $3.5 million in cash is being withheld up to 15 months following the close of the transaction as indemnification against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. The Company also withheld $1.1 million as indemnification against losses the Company may incur from certain tax related matters of OM. This consideration is restricted until the Company determines that the matters have been properly settled. During the second quarter of 2013, the Company recorded $311,000 in employee termination costs and $1.1 million in operating expenses related to transaction costs associated with this business combination.

50

NetSuite Inc.

Notes to Consolidated Financial Statements

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• developed technology, four years;

• customer relationships, four years; and

• trademarks, two years.

The Company is also undertaking an analysis of certain tax matters associated with the OM acquisition which could result in an adjustment to the acquisition price allocation. Comparative pro forma financial information for this acquisition has not been presented because OM is not material to the Company's consolidated results of operations.

Website Hosting Provider

On March 6, 2013, the Company completed the purchase of all the outstanding equity of a website hosting provider company ("WH") that specializes in Ecommerce technology and services. The WH workforce augments the Company's existing product development teams, which allows the Company to expand its business capabilities in Ecommerce technology and services. The assets, liabilities and operating results of WH are reflected in the Company’s consolidated financial statements from the date of acquisition. On the closing date, the Company paid $10.2 million in cash. Additional consideration of $1.8 million in cash is being withheld for various periods up to 24 months following the close of the transaction as indemnification against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. During the first quarter of 2013, the Company recorded $560,000 in operating expenses related to transaction costs associated with this business combination.

Additionally, the Company recognized $1.1 million in federal and $204,000 in state deferred tax liabilities related to the acquired identifiable intangible assets which resulted in a $1.1 million decrease in the Company's income tax expense in the first quarter of 2013. The Company did not record any in-process research and development charges in connection with the acquisition.

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• developed technology, three years;

• customer relationships, four years; and

• trademarks, two years.

Comparative pro forma financial information for this acquisition has not been presented because WH is not material to the Company's consolidated results of operations.

	2012 and 2011 Acquisitions
	Retail Anywhere			South America ECommerce			On-demand Software
	November 21, 2012			May 2012			August 2, 2011
	(dollars in thousands)
Cash	$	—		$	179		$	—
Accounts receivable	444			95			47
Developed technology	1,300			82			2,513
Customer relationships	1,400			169			183
Non-compete agreements	200			883			—
Trademarks	200			487			—
Goodwill	3,557			4,446			157
Accounts payable	(372		)	—			—
Other assets / (liabilities), net	(435		)	(128		)	—
Total purchase price	$	6,294		$	6,213		$	2,900

During 2012, the Company acquired Retail Anywhere and two small South American companies to further develop its Ecommerce vertical. In connections with these acquisitions, the Company incurred transaction costs totaling $1.2 million.

51

NetSuite Inc.

Notes to Consolidated Financial Statements

Retail Anywhere

In November 2012, the Company purchased certain assets from Retail Anywhere ("RA"), an on-line retail solution service provider. The Company purchased certain RA assets and assumed certain liabilities to expand its retail software solutions in the Ecommerce vertical. RA software allows the Company to expand its Ecommerce services to brick and mortar store point of sale terminals. The RA assets, liabilities and operating results are reflected in the Company’s consolidated financial statements from the date of acquisition. On the closing date, the Company paid $5.0 million in cash. Additional consideration of $1.3 million in cash was being withheld for up to the 15 months following the close of the transaction as protection against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. As of December 31, 2013, the Company's remaining obligation was $1.1 million.

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• developed technology, three years;

• customer relationships, four years;

• non-compete agreements, two years; and

• trademarks, one year.

The RA operating results are not material for pro forma disclosure.

South American Ecommerce

In May 2012, the Company completed the purchase of all the outstanding equity of two small South American companies ("SAC") that specialize in Ecommerce technology and services. The Company also purchased certain assets from two entities related to the SAC. The SAC workforce augments the Company's existing professional services and product development teams which allows the Company to expand its business capabilities in Ecommerce technology and services. The assets and operating results of the SAC are reflected in the Company’s condensed consolidated financial statements from the date of acquisition. On the closing dates, the Company paid $4.0 million in cash. Additional consideration of $2.2 million in cash is being withheld for various periods up to the next 10 years following the close of the transaction as protection against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. As of December 31, 2013, the Company's remaining obligation was $1.6 million.

During the third quarter of 2012, the Company completed an analysis of the tax attributes of the assets acquired and liabilities assumed and, as a result, the initial asset allocation prepared in the second quarter remained unchanged.

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• non-compete agreements, three years;

• trademarks, five years;

• customer relationships, one year to three years;

• and developed technology, one year.

The SAC's operating results are not material for pro forma disclosure.

On-demand Software

On August 2, 2011, the Company completed the purchase of substantially all of the assets of a small private company ("SPC") that provides on-demand software. Accordingly, the assets and operating results of SPC are reflected in the Company’s condensed consolidated financial statements from the date of acquisition. As consideration on the closing date, the Company paid $1.1 million in cash and issued 38,102 shares of the Company's common stock valued at $1.4 million on the closing date. Additional consideration of $375,000 in cash was paid in 2012 that was being withheld for a year following the close of the transaction as protection against certain losses the Company may have incurred in the event of certain breaches of representations and warranties covered in the purchase agreement. Third-party costs associated with this transaction were negligible. The Company is integrating SPC's technology into its product suite to enhance the functionality of its suite.

The Company will amortize the developed technology and customer relationships intangible assets ratably on a straight-line

basis over a four years term. The SPC's operating results are not material for pro forma disclosure.

Note 4. Cash and Cash Equivalents

52

Cash equivalents are comprised of investments in money market mutual funds. Cash and cash equivalents are recorded at cost, which approximates fair value.

	December 31,
	2013		2012
	(dollars in thousands)
Cash	$	329,050	$	113,392
Money Market Mutual Funds	122,527		72,467
Total cash and cash equivalents	$	451,577	$	185,859

Restricted cash totaled $753,000 and $541,000 as of December 31, 2013 and December 31, 2012, respectively. These restricted cash accounts secure letters of credit applied against certain of the Company’s facility lease agreements. Of the $753,000 restricted cash balance as of December 31, 2013, $38,000 is classified as current other assets and $715,000 is classified as long-term other assets. The $541,000 restricted cash balance as of December 31, 2012 includes $266,000 classified as current other assets and $275,000 classified as long-term other assets.

The Company maintains cash balances at several banks. Accounts located in the United States are insured by the Federal Deposit Insurance Corporation ("FDIC") up to $250,000. Certain operating cash accounts may exceed the FDIC limits.

Note 5. Fair Value Measurements

The Company measures certain financial assets at fair value on a recurring basis based on a fair value hierarchy that requires it to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. A financial instrument’s categorization within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. The three levels of inputs that may be used to measure fair value:

• Level 1 - Quoted prices in active markets for identical assets or liabilities.

• Level 2 - Observable inputs other than Level 1 prices such as quoted prices for similar assets or liabilities; quoted prices in markets with insufficient volume or infrequent transactions (less active markets); or model-derived valuations in which all significant inputs are observable or can be derived principally from or corroborated by observable market data for substantially the full term of the assets or liabilities.

• Level 3 - Unobservable inputs to the valuation methodology that are significant to the measurement of fair value of assets or liabilities.

The fair value of the Company’s investments in certain money market funds is their face value. Such instruments are classified as Level 1 and are included in cash and cash equivalents. The Company considers all highly liquid investments purchased with a remaining maturity of three months or less to be cash equivalents.

The fair value of the Company’s foreign currency forward contracts is based on foreign currency rates quoted by banks or foreign currency dealers and other public data sources. Such instruments are classified as Level 2 and are included in other current assets and liabilities.

For certain other financial instruments, including accounts receivable, accounts payable and other current liabilities, the carrying amounts approximate their fair value due to the relatively short maturity of these balances.

53

As of December 31, 2013, financial assets stated at fair value on a recurring basis were comprised of money market funds included within cash and equivalents and foreign exchange forward contracts included within other current assets and liabilities. The fair value of these financial assets was determined using the following inputs as of December 31, 2013 and 2012:

	December 31, 2013								December 31, 2012
	Fair value measurements at reporting date using								Fair value measurements at reporting date using
	Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3		Total
	(dollars in thousands)
Assets:
Money market funds	$	122,527	$	—	$	—	$	122,527	$	72,467	$	—	$	—	$	72,467
Foreign exchange contracts	—		375		—		375		—		97		—		97
Total	$	122,527	$	375	$	—	$	122,902	$	72,467	$	97	$	—	$	72,564
Liabilities:
Foreign exchange contracts	$	—	$	—	$	—	$	—	$	—	$	231	$	—	$	231
Total	$	—	$	—	$	—	$	—	$	—	$	231	$	—	$	231

Note 6. Hedging Activity

Balance Sheet Hedging - Hedging of Foreign Currency Assets and Liabilities

During the year ended December 31, 2013, the Company hedged certain of its nonfunctional currency denominated assets and liabilities to reduce the risk that earnings would be adversely affected by changes in exchange rates. The notional amount of derivative instruments acquired during the period was $198.2 million. The Company accounts for derivative instruments as other current assets and liabilities on the balance sheet and measures them at fair value with changes in the fair value recorded as other income / (expense). These derivative instruments do not subject the Company to material balance sheet risk due to exchange rate movements because gains and losses on these derivatives are intended to offset gains and losses on the assets and liabilities being economically hedged.

As of December 31, 2013 and 2012, the Company had the following outstanding foreign exchange forward contracts:

	December 31, 2013				December 31, 2012
	Notional Value Sold		Notional Value Purchased		Notional Value Sold		Notional Value Purchased
	(US dollars in thousands)
British pound	$	7,537	$	4,799	$	7,188	$	3,435
Australian dollar	11,416		4,979		9,360		4,793
Japanese yen	2,285		—		1,260		—
Canadian dollar	2,445		1,817		531		515
Euro	1,356		—		883		256
Czech crown	5,240		3,490		3,440		1,895
Mexican peso	158		116		161		—
Philippine peso	5,940		3,940		4,085		4,085
New Zealand dollar	287		—		73		—
Total	$	36,664	$	19,141	$	26,981	$	14,979

54

The fair value of the derivative instruments reported on the Company’s Consolidated Balance Sheet were as follows:

	Asset Derivatives					Liability Derivatives
	Balance Sheet Location	December 31, 2013		December 31, 2012		Balance Sheet Location	December 31, 2013		December 31, 2012
Derivatives and forward contracts		Fair Value		Fair Value			Fair Value		Fair Value
		(US dollars in thousands)
Foreign exchange contracts	Other current assets	$	375	$	97	Other current liabilities	$	—	$	231
Total		$	375	$	97		$	—	$	231

The effect of derivative instruments on the Statement of Comprehensive Loss was as follows for the periods presented:

	Location of net gain (loss) recognized in income on derivatives	Amount of net gain (loss) recognized in income on derivatives during the
		Twelve Months Ended December 31,
Derivatives and forward contracts		2013		2012			2011
		(US dollars in thousands)
Foreign exchange contracts	Other income/ (expense), net	$	1,095	$	(512	)	$	(63	)
Total		$	1,095	$	(512	)	$	(63	)

The Company has entered into all of its foreign exchange contracts with a single counterparty. During the periods such contracts are open, the Company is subject to a potential maximum amount of loss due to credit risk equal to the gross fair value of the derivative instruments if the counterparty to the instruments failed completely to perform according to the terms of the contracts. Generally, we have the right of offset for gains earned and losses incurred under these agreements. Our agreements with the counterparty do not require either party to provide collateral to mitigate the credit risk of the agreements.

Note 7. Property and Equipment

Property and equipment as of December 31, 2013 and 2012 consisted of:

	December 31,
	2013			2012
	(dollars in thousands)
Computer equipment	$	51,310		$	40,036
Purchased software	28,943			15,769
Internally developed software	12,052			8,897
Leasehold improvements	10,690			6,233
Furniture, fixtures and office equipment	7,875			4,718
Total property and equipment	110,870			75,653
Accumulated depreciation and amortization	(62,687		)	(48,443		)
Property and equipment, net	$	48,183		$	27,210

Depreciation and amortization expense was $15.7 million, $11.0 million and $9.2 million for the years ended December 31, 2013, 2012 and 2011, respectively.

55

Patent Cross License Agreement

In July 2011, the Company entered into a patent cross licensing agreement ("the Agreement") with a large technology company for $3.0 million which it had paid as of December 31, 2013. The Agreement provides the Company with the right to use the large technology company's patents over a period that is slightly in excess of six years and resolves any claims relating to alleged past usage of the large technology company's patents. The Agreement also provides the large technology company with the right to use the Company's existing and future patents. The Company estimated the total present value of the historical patent rights to be approximately $679,000 and recorded this amount as general and administrative expense in its consolidated statement of operations for the second quarter of 2011. During the years ended December 31, 2013, 2012 and the second half of 2011, the Company recorded $246,000, $191,000 and $79,000, respectively, in amortized patent license expense as cost of revenue. As of December 31, 2013, the Company's financial statements include short-term and long-term unamortized patent license costs of $309,000 and $1.3 million, respectively.

Note 8. Goodwill and Other Intangible Assets

The change in the carrying amount of goodwill for the years ended December 31, 2013 and 2012 was as follows:

	(dollars in thousands)
Balance as of January 1, 2012	$	27,564
Goodwill acquired:
SAC business combination May 2012	4,446
RA business combination Nov 2012	3,557
Foreign exchange adjustment	94
Balance as of December 31, 2012	35,661
Goodwill acquired:
WH business combination March 2013	9,721
OM business combination May 2013	18,176
T-HR business combination November 2013	21,543
Foreign exchange adjustment	$	(623	)
Balance as of December 31, 2013	$	84,478

The Company does not have a history of goodwill impairments.

56

The carrying amount of other intangible assets was as follows:

	Gross carrying amount		Accumulated amortization			Net carrying amount
	December 31, 2013
	(dollars in thousands)
Developed technology	$	19,721	$	(11,324	)	$	8,397
Trade name	2,827		(1,621		)	1,206
Customer relationships	21,308		(10,946		)	10,362
Non-competition agreements	1,076		(581		)	495
Total	$	44,932	$	(24,472	)	$	20,460
	December 31, 2012
	(dollars in thousands)
Developed technology	$	12,221	$	(8,954	)	$	3,267
Trade name	1,627		(1,064		)	563
Customer relationships	15,208		(7,578		)	7,630
Non-competition agreements	1,168		(208		)	960
Total	$	30,224	$	(17,804	)	$	12,420

The total amortization expense for other intangible assets was $6.7 million, $4.6 million and $3.8 million for the years ended December 31, 2013, 2012 and 2011, respectively.

57

Future amortization of intangible assets recorded as of December 31, 2013 is expected to be as follows:

Fiscal year ending December 31:	(dollars in thousands)
2014	$	8,048
2015	6,695
2016	4,217
2017	1,283
2018	217
Total	$	20,460

Note 9. Accrued Compensation

Accrued compensation as of December 31, 2013 and 2012 consists of:

	December 31,
	2013		2012
	(dollars in thousands)
Sales commission	$	11,237	$	8,789
Employee bonus	7,118		5,397
Employee benefits, payroll taxes and other	6,180		4,620
Total accrued compensation	$	24,535	$	18,806

Note 10. Long-term Debt

0.25% Convertible Senior Notes

In June 2013, the Company issued at par value 310.0 million of 0.25% convertible senior notes due June 1, 2018 (the “Notes”). Interest is payable semi-annually in arrears on December 1 and June 1 of each year, commencing December 1, 2013.

The Notes are governed by an indenture dated as of June 4, 2013, between the Company, as issuer, and Wells Fargo Bank, National Association, as trustee. The Notes do not contain any financial covenants or any restrictions on the payment of dividends, the incurrence of senior debt or other indebtedness, or the issuance or repurchase of securities by the Company. The Notes are unsecured and rank senior in right of payment to the Company's future indebtedness that is expressly subordinated in right of payment to the Notes, rank equal in right of payment to the Company's existing and future unsecured indebtedness that is not so subordinated. The Notes are effectively subordinated in right of payment to any of the Company's secured indebtedness to the extent of the value of the assets securing such indebtedness and are structurally subordinated to all existing and future indebtedness, liabilities incurred by our subsidiaries including trade payables, and preferred stock of the Company.

Upon conversion, the Company may choose to pay or deliver, as the case may be, either cash, shares of the Company's common stock or a combination of cash and shares of the Company's common stock. If converted, holders will receive, at the Company's election, cash and/or shares of the Company's common stock for the principal amount of the Notes and any amounts in excess of the principal amounts. The Company intends to settle the principal amount of the Notes with cash if converted.

The initial conversion rate is 8.6133 shares of the Company's common stock per $1,000 principal amount of Notes, subject to anti-dilution adjustments. The initial conversion price is approximately $116.10 per share of the Company's common stock and represents a conversion premium of approximately 35% based on the last reported sale price of the Company's common stock of $86.00 on May 29, 2013, the date the Notes offering was priced. The conversion rate is subject to adjustment from time to time upon the occurrence of certain events, including, but not limited to, the issuance of stock dividends and payment of cash dividends. Holders of the Notes will not receive any cash payment representing accrued and unpaid interest upon conversion of a Note unless the conversion date occurs after a regular record date related to the Notes and prior to the

related interest payment date. At any time prior to the close of business on the business day immediately preceding March 1, 2018, holders may convert their Notes at their option only under the following circumstances:

 ● during any calendar quarter commencing after the calendar quarter ending on September 30, 2013 (and only during such calendar quarter), if the last reported sale price of the common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day;

 ● during the five business day period after any five consecutive trading day period (the “measurement period”) in which the trading price per $1,000 principal amount of Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of the Company's common stock and the conversion rate on each such trading day; or

 ● upon the occurrence of certain corporate transactions described in the indenture governing the Notes.

On and after March 1, 2018 until the close of business on the business day immediately preceding the maturity date, holders may convert their Notes at any time, regardless of the foregoing circumstances. If a make-whole fundamental change (as defined in the Indenture governing the Notes) occurs when the Company's stock price is between $86.00 and $275.00 per share and a holder elects to convert its Notes in connection with such make-whole fundamental change, such holder may be entitled to an increase in the conversion rate as provided for in the Indenture governing the Notes.

As of December 31, 2013, circumstances that would give rise to a conversion option for the holders of Notes do not exist.

Holders of the Notes have the right to require the Company to purchase with cash all or a portion of the Notes upon the occurrence of any event that constitutes a fundamental change (as defined in the Indenture governing the Notes) at a purchase price equal to 100% of the principal amount of the Notes plus accrued and unpaid interest.

In accounting for the issuance of the Notes, the Company separated the Notes into liability and equity components. The carrying amount of the liability component was calculated by measuring the fair value of a similar liability that does not have an associated convertible feature. The carrying amount of the equity component representing the conversion option was determined by deducting the fair value of the liability component from the par value of the Notes as a whole. The excess of the principal amount of the liability component over its carrying amount (“debt discount”) is amortized to interest expense using the effective interest method over the term of the Note. The equity component is not remeasured as long as it continues to meet the conditions for equity classification.

In accounting for the $8.4 million in transaction costs related to the Note issuance, the Company allocated the total amount incurred to the liability and equity components based on their relative values. The $6.7 million in transaction costs attributable to the liability component included in other assets are being amortized to interest expense over the term of the Notes, and the $1.7 million in transaction costs attributable to the equity component were netted with the equity component in additional paid-in capital. Debt issuance costs, net of amortization, were $5.9 million as of December 31, 2013. The Notes consisted of the following as of December 31, 2013:

	(in thousands)
Equity component (1)	$	60,931
Liability component :
Principal	310,000
Less: debt discount, net	(55,962		)
Net carrying amount	$	254,038
Fair value - level 2	$	342,085

(1) Included in the consolidated balance sheets within additional paid-in capital, net of the $1.7 million in equity issuance costs.

58

The Notes are carried at face value less any unamortized debt discount and also require disclosure of an estimate of fair value. The Company considers the fair value of the Notes at each balance sheet date to be a level 2 measurement because it is determined based on a recent quoted market price or dealer quote for the Notes. The Notes quoted market price or dealer quote is based on the trading price of the Company's common stock and market activity that is less than an active exchange.

As of December 31, 2013, the remaining life of the Notes is approximately 4.50 years.

The following table sets forth total interest expense recognized related to the Notes during the twelve months ended December 31, 2013:

	(in thousands)
Contractual interest expense	$	446
Amortization of debt issuance costs	696
Amortization of debt discount	6,620
Total	$	7,762
Effective interest rate	5.4%

In connection with issuing at par value $310.0 million of 0.25% convertible senior notes due June 1, 2018, our Board of Directors approved the use of $30.0 million of the net proceeds to repurchase 348,837 shares of our common stock for $30.0 million or $86.00 per share. The Company has since retired these shares.

Related Party Debt

On October 31, 2007, the Company entered into a perpetual software license agreement with Oracle USA, Inc. (“Oracle USA”), a related party, to license Oracle database and application server software, along with technical support. This license agreement had a forty-two month term that allowed the Company to download an unlimited number of perpetual licenses and was financed pursuant to notes issued to Oracle USA, Inc. at a rate of 6.20% per annum.

In May 2010, the Company entered into an amendment to the perpetual software license agreement with Oracle USA. The amendment provides for a 37-month extension of unlimited licenses to the October 2007 license agreement from Oracle and was financed pursuant to notes issued to Oracle USA, Inc. at a rate of 2.12% per annum. On February 28, 2013, the Company entered into the third amendment to the perpetual software license agreement with Oracle USA ("Amendment"). The Amendment provides for a 48 month extension to the May 2010 second amendment to the Oracle unlimited license agreement. The Amendment provides that the Company will pay a one-time fee of $13.1 million to extend the term for unlimited licenses from May 31, 2014 to May 31, 2018. The Amendment also provides for technical support services. The Company will pay $2.4 million for the support services from February 28, 2013 to February 27, 2014. The Company may renew support services for four subsequent annual periods for a fee of $4.3 million per year. The support services to be provided to the Company by Oracle automatically renew unless the Company provides written notice of cancellation at least 60 days prior to the support renewal date. The Company financed the license fees due under the Amendment pursuant to a note issued to Oracle Credit Corporation. The note bears interest at a rate of 2.0% per annum with payments scheduled over the term of the amendment. The Company discounted the note at a rate of 4.5% because it approximates the interest rate the Company would obtain on the open market. The $12.4 million discounted note value was recorded as an asset addition to property and equipment that will be depreciated over seven years.

Future debt payments under notes payable (including $403,000 in payments related to the May 10, 2010 second amendment) as of December 31, 2013 are as follows:

	(dollars in thousands)
Years ending:
2014	$	3,522
2015	3,119
2016	3,119
2017	3,119
Future debt payments	12,879
Amount representing interest	1,123
Present value of future debt payments	$	11,756

59

The current and long-term portions of the notes payable, recorded in other current liabilities and other long-term liabilities, respectively, are as follows for the periods indicated:

	December 31,
	2013		2012
	(dollars in thousands)
Current portion	$	3,054	$	1,584
Long-term portion	8,702		401
Total long-term debt	$	11,756	$	1,985

The maximum amount outstanding under the notes and annual support agreement was $14.4 million and $3.5 million during the years ended December 31, 2013 and 2012, respectively.

The following table details payments to Oracle USA and Oracle Credit Corporation:

	Twelve Months Ended December 31,
	2013		2012		2011
	(dollars in thousands)
License fee	$	2,612	$	1,550	$	1,117
Support	2,380		2,373		1,778
Interest	431		82		109
Total paid	$	5,423	$	4,005	$	3,004

Note 11. Lease Commitments

The Company leases computer equipment and purchased software from various parties under capital lease agreements that expire through December 2014. The total outstanding balance financed under capital leases was $247,000 and $1.0 million at December 31, 2013 and 2012, respectively. Accumulated amortization on the leased assets was $2.1 million and $1.3 million at December 31, 2013 and 2012, respectively. Amortization of assets recorded under the capital leases is included in depreciation expense. The current and long-term portions of the capital leases have been recorded in other current liabilities and other long-term liabilities, respectively, on the consolidated balance sheets. The current and long-term portions of capital lease were as follows:

	December 31,
	2013		2012
	(dollars in thousands)
Current portion	$	247	$	744
Long-term portion	—		247
Total debt related to capital leases	$	247	$	991

The Company also has several non-cancelable operating leases, primarily for its facilities, that expire through 2021. Certain of these leases contain renewal options for periods ranging from two to five years and require the Company to pay executory costs such as maintenance, taxes, and insurance. The Company leases office space in the U.S. and throughout the world with various expiration dates through 2021. Minimum rent payments under operating leases are recognized on a straight-line basis over the term of the lease including any periods of free rent and rent concessions.

60

Future minimum lease payments under non-cancelable operating leases (with initial or remaining lease terms in excess of one year) and the future minimum capital lease payments as of December 31, 2013 are as follows:

	Capital leases		Operating leases		Total
	(dollars in thousands)
Years ending:
2014	$	250	$	12,001	$	12,251
2015	—		11,553		11,553
2016	—		9,814		9,814
2017	—		8,112		8,112
2018	—		8,303		8,303
Thereafter	—		8,623		8,623
Future minimum lease payments	250		$	58,406	$	58,656
Amount representing interest	3
Present value of future minimum lease payments	$	247

Rental expenses for operating leases were $11.1 million, $8.0 million and $6.7 million for the years ended December 31, 2013, 2012 and 2011, respectively.

Note 12. Commitments and Contingencies

Legal Proceedings

The Company is involved in various legal proceedings and receives claims from time to time, arising from the normal course of business activities. In the Company’s opinion, resolution of these matters is not expected to have a material adverse impact on its consolidated results of operations, cash flows or our financial position.

Note 13. Stock-based Compensation

Stock-based Plans

The Company maintains the 2007 Plan for the purpose of granting incentive stock options, nonstatutory stock options, RSUs, PSs, stock appreciation rights and PSUs to its employees and directors. Additionally, the Company has an additional plan, the 1999 Stock Plan ("the 1999 Plan"), with options outstanding from which it will not grant any additional awards.

The 2007 Plan, adopted by the Company's Board of Directors in June 2007 and effective in December 2007, reserved 2,375,000 shares of common stock for issuance under the plan. As of December 31, 2013, 3,937,448 shares remained available for future grants under the 2007 Plan. Options cancelled under the 1999 Plan are added to the shares available for issuance under the 2007 Plan when those cancellations occur. The 2007 Plan also provides for annual increases in the number of shares available for issuance on the first day of each fiscal year equal to the lower of a) 9,000,000 shares of the Company's common stock; b) 3.5% of the Company's aggregate common stock outstanding plus common stock issuable pursuant to outstanding awards under the Company's equity plans; or c) such other amount as the Board of Directors may determine.

The exercise price for options granted under the 1999 Plan and the 2007 Plan is the fair market value of an underlying share of common stock on the date of grant. If an optionee, at the time the option is granted, owns stock totaling more than 10% of the total combined voting rights of all classes of stock of the Company (a "10% Owner"), the exercise price for such options will not be less than 110% of the fair value of an underlying share of common stock on the date of grant. Options generally vest over a four year period and have a term of 10 years from the date of grant. Options granted under the 2007 Plan to 10% Owners have a maximum term of 5 years.

61

Amounts recognized in the financial statements related to the 2007 Plan are as follows:

	December 31,
	2013			2012			2011
	(dollars in thousands)
Total cost of stock-based plan during the year	$	74,759		$	49,432		$	38,763
Capitalized stock-based compensation	(1,099		)	(990		)	(448		)
Previously capitalized stock-based compensation amortized during the year	505			179			—
Stock-based compensation expense	$	74,165		$	48,621		$	38,315
Foreign income tax associated with stock-based compensation	$	249		$	287		$	326

The Company issues new shares of common stock upon the exercise of stock options, the granting of restricted stock and the vesting of RSUs, PSs and PSUs.

During the first quarter of 2012, the Company granted 341,750 PS, with a fair value of $50.38 per share, to selected executives and other key employees. These PS grants were equally divided into two tranches: shares that are subject to the Company's performance in 2012 and 2014. The PS vesting for each tranche is contingent upon the Company meeting certain company-wide revenue and non-GAAP operating margin performance goals (performance-based) in 2012 and 2014, respectively. Additionally, in the first quarter of 2012, the Company also awarded these employees 170,875 PS for 2013 and an additional 170,875 PS award for 2014. The Company's Board of Directors set the performance metrics for the 2013 award in first quarter 2013 and will set the performance metrics for 2014 award in the first quarter 2014. As such, there is no accounting impact for these awards until the period the performance metrics are set.

The PS are subject to term vesting conditions. The PS fair value and the related stock-based compensation expense are determined based on the value of the underlying shares on the date of grant and is recognized over the vesting term. During the interim financial periods, management estimates the probable number of PS that will be granted until the achievement of the performance goals is known which is typically in the first quarter of the following year.

For the PS tranche granted for 2013, the Company achieved 137% of its company-wide performance goals resulting in the Company granting an additional 72,542 shares to select executives and key employees. The 2013 PS grants vest 1/3 per year with the initial vesting event in February 2014.

For the PS tranche granted for 2012, the Company achieved 110% of its company-wide performance goals resulting in the Company granting an additional 16,532 shares to select executives and key employees. The 2012 PS grants vest 1/3 per year with the initial vesting event on February 2013.

During the first quarter of fiscal 2011, the Company granted 162,558 PSUs to selected executives and other key employees. These PSUs were divided into two sets: PSUs whose vesting is based upon the Company’s stock performance in relation to a group of peer companies (market-based) and PSUs whose vesting is contingent upon meeting certain company-wide performance goals (performance-based). The following company-wide performance goals were set for 2011: 60% of the shares are contingent upon meeting revenue goals, 15% of the shares are contingent upon meeting a non-GAAP measure of operating margin and 25% are contingent upon meeting a non-GAAP measure of operating cash flows. These shares are subject to term vesting conditions.

For 2011, the Company achieved 175% of its market-based performance goals and 144% of its company-wide performance goals resulting in the Company granting an additional 96,715 shares to select executive and key employees. The 2011 PSU grants vest 1/12 per quarter with the initial vesting event in February 2012.

As of December 31, 2013 and 2012, all outstanding stock-based payment awards qualified for classification as equity.

Stock Options

62

A summary of the Company's stock option activity during the year ended December 31, 2013 was as follows:

	Shares	Weighted-average exercise price per share		Weighted-average remaining contractual term (in years)	Aggregate intrinsic value
	(dollars and shares in thousands, except per share amounts)
Outstanding at January 1, 2013	2,515	$	18.28
Granted	544	78.70
Exercised	(1,102)	15.38
Cancelled and forfeited	(68)	41.97
Outstanding at December 31, 2013	1,889	36.51		6.6	$	125,674
Vested and expected to vest	1,811	35.05		6.5	123,091
Exercisable at December 31, 2013	1,159	$	20.38	5.4	$	95,791

The total intrinsic value of the options exercised was $75.9 million, $95.4 million and $59.2 million during the years ended December 31, 2013, 2012 and 2011, respectively.

As of December 31, 2013, there was $17.1 million of total unrecognized compensation cost, net of estimated forfeitures, related to stock option grants that are expected to be recognized over a weighted-average period of 2.5 years.

The Company uses the Black-Scholes pricing model to determine the fair value of stock options. The fair value of each option grant is estimated on the date of the grant. The weighted-average grant date fair value of options granted and the range of assumptions using the model are as follows for the periods presented:

	Year ended December 31,
	2013	2012	2011
Weighted-average fair value of options granted	$35.44	$23.92	$15.96
Expected term	6.1 years	6.0 years	6.1 years
Expected volatility	46%	52%	53%
Risk-free interest rate	1.16%	1.04%	2.39%
Dividend yield	none	none	none

The assumptions are based on the following for each of the years presented.

Expected Term. The Company estimates the expected term consistent with the simplified method identified by the SEC. The Company elected to use the simplified method due to a lack of term length data since the Company completed its initial public offering in December 2007 and its stock options meet the criteria of the “plain-vanilla” options as defined by the SEC. The simplified method calculates the expected term as the average of the vesting and contractual terms of the award.

Volatility. The expected volatility being used is based on a blend of the Company's implied volatility and its historical volatility.

Risk Free Interest Rate. The risk free interest rate is based on the U.S. Treasury's zero coupon issues with remaining terms similar to the expected term on the options.

Dividend Yield. The Company has never declared or paid any cash dividends and does not plan to pay cash dividends in the foreseeable future, and, therefore, used an expected dividend yield of zero in the valuation model.

Forfeitures. The Company estimates forfeitures at the time of grant and revises those estimates in subsequent periods if actual forfeitures differ from those estimates. The Company uses historical data to estimate pre-vesting forfeitures and records stock-based compensation expense only for those awards that are expected to vest. All stock-based payment awards are amortized on a straight-line basis over the requisite service periods of the awards, which are generally the vesting periods. If the Company's actual forfeiture rate is materially different from its estimate, the stock-based compensation expense could be significantly different from what the Company has recorded in the current period.

Restricted Stock Units, Restricted Stock, Performance Share and Performance Share Units

63

A summary of the Company's RSU, RS, PS and PSU activity during the year ended December 31, 2013 is as follows:

	Shares	Weighted-average grant date fair value per share	Aggregate intrinsic value
	(dollars and shares in thousands, except per share amounts)
Nonvested at January 1, 2013	3,116	$32.57
Granted	1,450	80.50
Vested	(1,705)	30.17
Cancelled and forfeited	(193)	42.82
Nonvested at December 31, 2013	2,668	$59.35	$	274,883

For the restricted stock units, restricted stock, performance shares and performance share units that vested during the years ended December 31, 2013, 2012 and 2011, the total intrinsic value was $145.3 million, $94.6 million and $62.7 million , respectively.

In accordance with the T-HR acquisition agreement, at the close of the transaction, the Company granted certain former T-HR stockholders and now employees of the Company, 37,852 restricted stock units valued at $4.0 million and will grant another $3.0 million in restricted stock units on the one year anniversary of the close date. The restricted stock units will vest over four years in accordance with the terms of the Company's equity compensation plan. The costs of the equity grants will be recognized in the Company's statement of operations over the four year vesting period.

In connection with the SAC acquisitions, the Company entered into employment agreements with certain former SAC stockholders and granted them 51,606 restricted stock units in total. The restricted stock units vest over the next three to four years in accordance with the terms of the Company's equity compensation plan. The total fair value of the restricted stock units on the date of grant was $2.3 million. The cost of these equity grants will be recognized as cost of professional services and other in the Company's statement of operations over the three to four year vesting period.

In connection with the Company's acquisition of SPC in the third quarter of 2011, the Company entered into employment agreements with SPC's two stockholders. Each of the employment agreements included a 60,000 restricted stock unit grant which vests over the next four years in accordance with the terms of the Company's equity compensation plan. On August 2, 2011, the Company granted the new employees a total of 120,000 restricted stock units with a fair value of $4.4 million. The costs of the equity grants will be recognized as product development expense in the Company's statement of operations over the four year vesting period.

Compensation expense for RSUs, restricted stock, PS and PSUs is determined based on the value of the underlying shares on the date of grant. The typical RSUs, restricted stock, PS and PSU fair value is based on market value of shares on the grant date (the intrinsic value). The fair value of the market-based PSUs on the grant date (measurement date) is calculated using a Monte Carlo simulation model that estimates the distribution of the potential outcomes of the PSU grants based on simulated future stock prices of the peer group. As of December 31, 2013, there were $116.6 million of total unrecognized compensation costs, net of estimated forfeitures, related to RSUs, restricted stock, PSs and PSUs that is expected to be recognized over a weighted-average period of 2.1 years.

Reserved for Future Issuance

The Company has reserved the following shares of authorized but unissued common stock for future issuance:

	December 31, 2013
	(shares in thousands)
Options outstanding	1,889
RSUs, PSs, PSUs and restricted stock awards outstanding	2,668
2013 and 2014 PS	206
Shares available for future grants	3,937
Total	8,700

Note 14. Other Employee Benefits Plans

The Company has a defined contribution retirement plan ("the Plan") that covers substantially all domestic employees of the Company. The Plan allows employees to contribute gross salary through payroll deductions up to the legally mandated limit based on their jurisdiction. Effective January 1, 2013, the Company increased the maximum annual employer contribution match from $3,570 to $4,000. The Company also contributes to various retirement plans for its employees outside the United States. The Company contributed $3.9 million, $2.7 million and $2.3 million to its various retirement plans for the years ended December 31, 2013, 2012 and 2011, respectively.

64

The Company recorded a total of $188,000 in 2013 and $152,000 in 2012 in service and interest costs and actuarial losses relating to its statutory pension benefit obligation for its employees in Manila, Philippines. Included in long-term liabilities is the total unfunded projected benefit obligation for this plan which is approximately $482,000 and $321,000 as of December 31, 2013 and 2012, respectively. During fiscal years 2013, 2012 and 2011 the Company recorded $126,000, $74,000 and $32,000 respectively, in periodic benefit costs for this plan with a corresponding decrease in accumulated other comprehensive income.

Note 15. Income Taxes

The components of income before income taxes attributable to domestic and foreign operations are as follows:

	Year ended December 31,
	2013			2012			2011
	(dollars in thousands)
Income / (loss) before income taxes is as follows:
Domestic	$	(76,715	)	$	(37,203	)	$	(35,277	)
Foreign	7,205			4,517			5,041
Total	$	(69,510	)	$	(32,686	)	$	(30,236	)

The federal, state and foreign income tax provisions for the years ended December 31, 2013, 2012 and 2011 are summarized as follows:

	Year ended December 31,
	2013			2012		2011
	(dollars in thousands)
Current taxes:
Federal	$	—		$	—	$	—
State	(29		)	60		88
Foreign	1,236			2,483		1,619
Total current taxes	$	1,207		$	2,543	$	1,707
Deferred taxes:
Federal	$	(974	)	$	—	$	—
State	(70		)	—		—
Foreign	736			—		64
Total deferred taxes	(308		)	—		64
Total	$	899		$	2,543	$	1,771

During the three months ended March 31, 2013, the Company recorded approximately $1.1 million of additional net deferred tax liabilities related to the WH acquisition. These additional deferred tax liabilities create a new source of taxable income, thereby requiring us to release a portion of our deferred tax asset valuation allowance with a related reduction in income tax expense of approximately $1.1 million for 2013.

65

A reconciliation of the statutory U.S. federal income tax rate to the Company's effective income tax rate is as follows:

	Year ended December 31,
	2013		2012		2011
Federal statutory income tax rate	35.00	%	35.00	%	35.00	%
State tax, net of federal benefit	(0.06	)%	(1.51	)%	0.02	%
Foreign rate differential	(2.34	)%	(3.12	)%	(0.09	)%
Share-based compensation	(8.73	)%	(10.89	)%	(7.94	)%
Meals and entertainment	(0.29	)%	(0.36	)%	(0.16	)%
Inter-company debt restructuring	—	%	—	%	(3.68	)%
Other permanent differences	(2.13	)%	(0.27	)%	0.08	%
Valuation allowance	(22.75	)%	(26.63	)%	(29.05	)%
Effective income tax rate	(1.30	)%	(7.78	)%	(5.82	)%

Significant components of the Company's deferred tax assets are as follows:

	December 31,
	2013			2012
	(dollars in thousands)
Deferred tax assets:
Deferred revenue	$	2,747		$	2,558
Other reserves and accruals	7,194			7,405
Share-based compensation	12,106			8,716
Federal operating loss carryforwards	107,662			92,781
State and foreign net operating loss carryforwards	13,514			13,402
Research and development credits	3,800			3,825
Deferred tax assets	147,023			128,687
Deferred tax liabilities:
Property and equipment	$	(338	)	$	(282	)
Convertible debt	(20,334		)	—
Acquired intangible assets	(3,321		)	(1,077		)
Tax deductible goodwill	(406		)	(274		)
Deferred tax liabilities	(24,399		)	(1,633		)
Net deferred tax assets, before valuation allowance	122,624			127,054
Valuation allowance	(122,428		)	(126,853		)
Net deferred tax assets	$	196		201

ASC 740, Income Taxes, provides for the recognition of deferred tax assets if realization of such assets is more likely than not. In assessing the need for any additional valuation allowance in 2013, the Company considered all available evidence both positive and negative, including historical levels of income, legislative developments, expectations and risks associated with estimates of future taxable income, and ongoing prudent and feasible tax planning strategies.

As a result of this analysis for the year ended December 31, 2013, the Company has determined that it is more likely than not that it will not realize the benefits of its deferred tax assets in the U.S. and Japan due to continuing losses and therefore has recorded a valuation allowance to reduce the carrying value of these deferred tax assets to zero. The additional deferred tax assets relate to operations in foreign jurisdictions where the Company has determined that it is more likely than not that the deferred tax assets will be realized.

As of December 31, 2013, the Company had approximately $660.6 million of consolidated federal net operating loss carryforwards and $333.8 million of California net operating loss carryforwards available to offset future taxable income, respectively. The increase in net operating loss carryforwards resulted primarily from employee stock-based compensation

66

deductions in the U.S. The federal net operating loss carryforwards expire in varying amounts between 2018 and 2033. The California net operating loss carryforwards expire in varying amounts between 2014 and 2033. The Company also had approximately $104.5 million of gross other state net operating loss carryforwards available to offset future taxable income which will expire in vary amounts between 2014 and 2033.

The net operating losses include approximately $100.4 million relating to the tax benefit of stock option exercises that, when realized, will be recorded as a credit to additional paid-in capital. During 2013, the Company recorded approximately $410,000 of tax benefits related to stock-based compensation that were credited to stockholder's equity during the year.

The Company also had approximately $5.2 million of federal and $2.6 million of California research and development tax credit carryforwards at the end of 2013. Thefederal credits expire in varying amounts between 2019 and 2028. The California research credits do not expire.

The Company's ability to utilize the net operating loss and tax credit carryforwards in the future may be subject to substantial restrictions in the event of past or future ownership changes as defined in Section 382 of the Internal Revenue Code and similar state tax laws. Such annual limitations could result in the expiration of the net operating loss and tax credit carryforwards before utilization.

The Company has not provided for U.S. federal and foreign withholding taxes on its undistributed earnings from its non-U.S. operations as of December 31, 2013 because the Company intends to indefinitely reinvest such earnings offshore. Additionally, the undistributed earnings are not significant. The Company makes the determination of whether to accrue taxes on such earnings on an entity by entity basis. The residual tax liability if such earnings were remitted may be reduced by foreign tax credits or other tax adjustments. Therefore, it is currently not practicable to compute.

ASC 740 requires the Company to recognize the financial statement effects of a tax position when it is more likely than not, based on the technical merits, that the position will be sustained upon examination.

The following table summarizes the activity related to unrecognized tax benefits for the periods presented:

	Years ended
	December 31,
	2013			2012
	(dollars in thousands)
Beginning balance - unrecognized tax benefits, gross	$	3,388		$	3,388
(Decrease) / Increases- related to prior year positions	300			—
(Decrease) / Increases- current year tax positions	—			—
(Decrease) / Increases- due to lapses	(31		)	—
Other	(4		)	—
Ending balance- unrecognized tax benefits, gross	$	3,653		$	3,388

The state unrecognized tax benefits included in these amounts are reported gross instead of net of federal benefit.

The Company had gross unrecognized tax benefits of $3.7 million and $3.4 million at December 31, 2013 and 2012, respectively. These unrecognized tax benefits, if recognized, would affect the Company's annual income tax provision. The changes were primarily due to the expiration of certain statute of limitations in 2013, and the net accrual for uncertain tax positions based upon the annual analysis.

The Company does not anticipate either material changes in the total amount or composition of its unrecognized tax benefits within 12 months of the reporting date. The Company accrues interest and penalties related to unrecognized tax benefits in income tax expense. No penalties were accrued in the years ended December 31, 2013 or 2012, and an immaterial amount of interest was included in the income tax provision during both 2013 and 2012.

The Company files federal, state and foreign income tax returns in jurisdictions with varying statutes of limitations. Due to its net operating loss carryforwards, the Company's income tax returns generally remain subject to examination by federal and most state tax authorities. In most of our significant foreign jurisdictions, the 2007 through 2012 tax years remain subject to examination by their respective tax authorities. In addition, the 2004 and 2005 tax years remain open to examination in Canada.

Note 16. Net Loss Per Common Share

67

Basic net loss per common share is computed by dividing net loss by the weighted-average number of shares of common stock outstanding during the period. Diluted net loss per share of common stock is computed by giving effect to all potential dilutive shares of common stock, including options, restricted stock units ("RSUs"), performance share units ("PSUs"), performance shares ("PS") and convertible debt shares. Basic and diluted net loss per share of common stock were the same for all periods presented as the impact of all potentially dilutive securities outstanding was anti-dilutive.

The following table presents the calculation of the numerator and denominator used in the basic and diluted net loss per common share:

	December 31,
	2013			2012			2011
	(dollars and shares in thousands, except per share amounts)
Numerator:
Net loss attributable to NetSuite Inc. common stockholders	$	(70,409	)	$	(35,229	)	$	(32,007	)
Denominator:
Weighted-average number of common shares outstanding used in computing basic and diluted net loss per common share	74,085			70,713			66,919
Net loss per common share, basic and diluted	$	(0.95	)	$	(0.50	)	$	(0.48	)

The Company’s unvested RSUs, PSUs and PS do not contain non-forfeitable rights to dividends and dividend equivalents. As such, unvested RSUs, PSUs and PS are not participating securities and the Company is not required to use the two-class method to calculate diluted earnings per share in periods when the Company has net income.

The following table presents the weighted average potential shares that are excluded from the computation of diluted net loss per common share for the periods presented because including them would have had an anti-dilutive effect:

	December 31,
	2013	2012	2011
	(shares in thousands)
Options to purchase shares of common stock	2,196	3,595	5,316
Unvested RSUs, PSs, PSUs and restricted stock awards	3,020	3,932	4,249
Total	5,216	7,527	9,565

The effect of the Notes is reflected in diluted earnings per share by application of the treasury stock method as the Company intends to settle the principal amount of the Notes in cash upon conversion. During the year ended December 31, 2013, the Company's weighted average common stock price was below the Notes conversion price for the periods during which the Notes were outstanding.

Note 17. Related Party Transactions

The Company has entered into various software license agreements with Oracle USA, Inc., an affiliate of Oracle Corporation. Lawrence J. Ellison, who beneficially owns a significant portion of the Company’s common stock, is the Chief Executive Officer, a director and a principal stockholder of Oracle Corporation. In April 2005, the Company entered into a perpetual license for the use of Oracle database and application server software on a certain number of individual computers, along with technical support. This software license and support agreement has been amended with the latest amendment occuring in February 2013. See Note 10. to the financial statements for the terms of this agreement.

In May 2011, the Company purchased an integrated database storage system from Oracle USA, Inc., an affiliate of Oracle Corporation, for $456,000. During the third quarter of 2011, the Company paid the $456,000 outstanding balance in full.

Commencing in 2004, the Company entered into a verbal agreement with Oracle Racing, Inc. ("Oracle Racing"), a sailboat racing syndicate. Lawrence J. Ellison, who beneficially owns the majority of the Company's stock, is the primary source of funding for Oracle Racing. Under the terms of the agreement, the Company agreed to supply certain of its cloud-based application services to Oracle Racing in exchange for logo placement on the sailboats. In November 2011, the Company renewed its subscription and professional services agreement with Oracle Racing for an additional 40 months. According to the terms of the agreement, the Company will provide services to Oracle Racing through the end of the American Cup racing

68

season in exchange for logo placement and other advertising services. The estimated value of the Company's services over the term of the agreement is $342,000. Oracle Racing values its service to be approximately $400,000 over the term of the agreement. Based on the pricing for similar licenses to unaffiliated third parties, the Company calculated the fair market value of the services provided to Oracle Racing to be approximately $67,000, $62,000 and $65,000 for 2013, 2012 and 2011, respectively. The Company did not obtain an independent valuation of the logo placement rights received from Oracle Racing. Based on an estimate received from Oracle Racing, the Company determined the value of the logo placement on the sailboat to be approximately $33,000 during 2013, 2012 and 2011. The incremental cost to the Company of providing cloud-based services and the incremental cost to Oracle Racing of providing logo placement rights on the sailboat was nominal. For accounting purposes, total revenue and total costs related to the Oracle Racing agreement will be equal and will be recognized as revenue and expense, respectively, at historical cost. In connection with the license agreements discussed above, the Company recognized $15,000, $112,000 and $65,000 in revenue for the years ended December 31, 2013, 2012 and 2011, respectively.

The Company has entered into various software license agreements RightNow Technologies. In October 2011, RightNow Technology was acquired by Oracle Corporation. Lawrence J. Ellison, who beneficially owns a significant portion of the Company’s common stock, is the Chief Executive Officer, a director and a principal stockholder of Oracle Corporation. During 2013, the Company purchased $411,000 in services from RighNow Technologies. The Company paid RightNow Technologies $239,000 and $214,000 during the years ended December 31, 2013 and 2012, respectively, for services it received. During the years ended December 31, 2013 and 2012, the Company received payments totaling $123,000 and $115,000 from RightNow Technology for services it performed. The Company recognized $93,000, $128,000 and $159,000 in revenue for the years ended December 31, 2013, 2012 and 2011, respectively. As of December 31, 2013, the Company had $127,000 in accounts receivable from RightNow Technologies.

In January 2011, the Company’s Chief Technology Officer and Chairman of the Board, purchased property from an entity affiliated with Lawrence J. Ellison, a principal stockholder, (“seller”) for $8.0 million. The seller financed the transaction with a nine year loan. The Company analyzed the transaction and determined that the fair value of the property approximated the fair value of the loan. Consequently, the Company determined there is no compensation expense or a related capital contribution associated with this transaction.

In addition to the companies affiliated with Lawrence J. Ellison, the Company enters into sales and purchases agreements with various companies that have a relationship with the Company's executive officers or members of the Company's board of directors. The relationships are typically an equity investment by the executive officer or board member in the customer / vendor company or the Company's executive officer or board member is a member of the customer / vendor company's board of directors. The Company has renewed the license agreements and sold additional services to these customers or purchased services from these vendors at various points in time. As of December 31, 2013, the Company had $540,000 in accounts receivable from other related parties not affiliated with Mr. Ellison. Below is a summary of transactions between the Company and related parties other than Mr. Ellison:

	December 31, 2013		December 31, 2012		December 31, 2011
	(dollars in thousands)
Revenue earned from related party	$	2,311	$	2,103	$	1,983
Fees NetSuite paid for services	$	937	$	596	$	438

Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure

Not applicable.

Item 9A. Controls and Procedures

Management's Report on Internal Control over Financial Reporting and Attestation Report of the Registered Accounting Firm

Our management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) to provide reasonable assurance regarding the reliability of our financial reporting and the preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles.

Management assessed the effectiveness of our internal control over financial reporting as of December 31, 2013, the end of our fiscal year. Management based its assessment on criteria established in Internal Control—Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO"). Management's assessment included evaluation of elements such as the design and operating effectiveness of key financial reporting controls, process documentation, accounting policies, and our overall control environment.

Based on this assessment, management has concluded that our internal control over financial reporting was effective as of the end of the fiscal year to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for

69

external reporting purposes in accordance with U.S. generally accepted accounting principles. We reviewed the results of management's assessment with the Audit Committee of our Board of Directors.

The attestation report concerning the effectiveness of our internal control over financial reporting as of December 31, 2013, issued by KPMG LLP, Independent Registered Public Accounting Firm, appears in Part II, Item 8 of this Annual Report on Form 10-K.

Evaluation of Disclosure Controls and Procedures

An evaluation was performed by management, with the participation of our Chief Executive Officer ("CEO") and our Chief Financial Officer ("CFO"), of the effectiveness of our disclosure controls and procedures as of December 31, 2013 (as defined in Rules 13a-15(e) and 15d—15(e) under the Securities Exchange Act of 1934, as amended (the "Exchange Act"). Disclosure controls and procedures are controls and procedures that are designed to ensure that information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC's rules and forms. Based on that evaluation, our CEO and CFO have concluded that our disclosure controls and procedures were effective as of December 31, 2013 to provide reasonable assurance that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in Securities and Exchange Committee rules and forms, and is accumulated and communicated to management, including our CEO and CFO, as appropriate to allow timely decisions regarding required disclosure.

Changes in Internal Control over Financial Reporting

There were no changes in our internal control over financial reporting during our most recent fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations of Internal Controls

Our management, including our CEO and CFO, does not expect that our disclosure controls and procedures or our internal controls will prevent all error and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within the Company have been detected. These inherent limitations include the realities that judgments in decision-making can be faulty, and that breakdowns can occur because of a simple error or mistake. Additionally, controls can be circumvented by the individual acts of some persons, by collusion of two or more people, or by management override of the control. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Over time, controls may become inadequate because of changes in conditions, or the degree of compliance with the policies or procedures may deteriorate. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

Item 9B. Other Information

None.

PART III

Item 10. Directors, Executive Officers and Corporate Governance.

The information required by this item is incorporated by reference to NetSuite's Proxy Statement for its 2014 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the fiscal year ended December 31, 2013.

The information required by this item concerning our executive officers is set forth under the heading "Executive Officers of the Registrant" in Part I, Item 1 of this Annual Report on Form 10-K.

Item 11. Executive Compensation.

The information required by this item is incorporated by reference to NetSuite's Proxy Statement for its 2014 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the fiscal year ended December 31, 2013.

Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.

The information required by this item is incorporated by reference to NetSuite's Proxy Statement for its 2014 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the fiscal year ended December 31, 2013.

Item 13. Certain Relationships, and Related Transactions, and Director Independence.

The information required by this item is incorporated by reference to NetSuite's Proxy Statement for its 2014 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the fiscal year ended December 31, 2013.

70

Item 14. Principal Accounting Fees and Services.

The information required by this item is incorporated by reference to NetSuite's Proxy Statement for its 2014 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the fiscal year ended December 31, 2013.

PART IV

Item 15. Exhibits and Financial Statement Schedules.

(a) Financial Statements

The financial statements filed as part of this report are listed on the Index to Consolidated Financial Statements in Item 8.

(b) Financial Statement Schedules

The following financial statement schedule is filed as a part of this Annual Report:

Schedule II—Valuation and Qualifying Accounts

Schedule II

Valuation and Qualifying Accounts

			Additions
	Beginning balance		Charged to operations		Charged to deferred revenues		Write-offs			Ending balance
	(dollars in thousands)
Trade receivables allowance
Year ended December 31, 2013	$	701	$	1,041	$	1,902	$	(2,811	)	$	833
Year ended December 31, 2012	396		616		1,819		(2,130		)	701
Year ended December 31, 2011	$	456	$	328	$	1,521	$	(1,909	)	$	396

All other schedules are omitted because they are not required or the required information is shown in the financial statements or notes thereto.

(c) Exhibits

We have filed, or incorporated into the Report by reference, the exhibits listed on the accompanying Index to Exhibits immediately following the signature page of this Form 10-K.

71

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this Annual Report on Form 10-K to be signed on its behalf by the undersigned, thereunto duly authorized, on March 3, 2014.

	NETSUITE INC.
By:	/S/ Zachary Nelson
	Zachary Nelson
	President and Chief Executive Officer

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated.

Insert Title Here
Signature	Title	Date
/S/ Zachary Nelson
Zachary Nelson	Director, President and Chief Executive Officer (Principal Executive Officer)	March 3, 2014
/S/ Ronald Gill
Ronald Gill	Chief Financial Officer (Principal Financial and Accounting Officer)	March 3, 2014
/S/ William L. Beane III
William L. Beane III	Director	March 3, 2014
/S/ Deborah A. Farrington
Deborah A. Farrington	Director	March 3, 2014
/S/ Evan M. Goldberg
Evan M. Goldberg	Director	March 3, 2014
/S/ Steven Gomo
Steven Gomo	Director	March 3, 2014
/S/ Catherine Kinney
Catherine Kinney	Director	March 3, 2014
/S/ Kevin Thompson
Kevin Thompson	Director	March 3, 2014
/S/ Edward J. Zander
Edward J. Zander	Director	March 3, 2014

72

Exhibit Index

The following exhibits are incorporated by reference or filed herewith.

Exhibit number	Description
3.1	Amended and Restated Certificate of Incorporation of the Registrant (incorporated by reference to Exhibit 3.2 of Registrant's Form S-1 Registration No. 333-144257).
3.2	Amended and Restated Bylaws of the Registrant (incorporated by reference to Exhibit 3.4 of Registrant's Form S-1 Registration No. 333-144257).
4.1	Form of Common Stock Certificate of the Registrant (incorporated by reference to Exhibit 4.1 of Registrant's Form S-1 Registration No. 333-144257).
4.2	Amended and Restated Investor Rights Agreement by and among the Registrant and certain stockholders dated March 31, 2005, and amendments thereto (incorporated by reference to Exhibit 4.2 of Registrant's Form S-1 Registration No. 333-144257).
4.3	Limited Liability Company Operating Agreement of NetSuite Restricted Holdings LLC (incorporated by reference to Exhibit 4.4 of Registrant's Form S-1 Registration No. 333-144257).
4.4	Board Resolutions Approving Corporate Opportunity Waiver (incorporated by reference to Exhibit 4.5 of Registrant's Form S-1 Registration No. 333-144257).
4.5	Indenture between the Registrant and Wells Fargo Bank, National Association, as Trustee dated June 4, 2013 (incorporated by reference to Exhibit 4.1 of Registrant’s Current Report on Form 8-K filed on June 10, 2013).
4.6	Form of 0.25% Convertible Senior Notes due 2018 (incorporated by reference to Exhibit 4.2 of Registrant’s Current Report on Form 8-K filed on June 10, 2013).
10.1+	Form of Indemnification Agreement between the Registrant and each of its directors and executive officers (incorporated by reference to Exhibit 10.1 of Registrant's Form S-1 Registration No. 333-144257).
10.2+	1999 Stock Plan and forms of agreements thereunder (incorporated by reference to Exhibit 10.2 of Registrant's Form S-1 Registration No. 333-144257).
10.3+	2007 Equity Incentive Plan and forms of agreements thereunder (incorporated by reference to Exhibit 10.1 of Registrant's Quarterly Report on Form 10-Q filed on August 13, 2008 and Exhibits 10.1 to 10.3 of Registrant's Quarterly Report on Form 10-Q filed on May 7, 2012).
10.4+	2008 Executive Bonus Plan (incorporated by reference to Exhibit 10.1 of Registrant's Current Report on Form 8-K filed on May 1, 2008).
10.5+	OpenAir, Inc. 2008 Restricted Stock Unit Plan and forms of agreement thereunder (incorporated by reference to Exhibits 10.5 and 10.6 of Registrant's Quarterly Report on Form 10-Q filed on August 13, 2008).

73

10.6+	Offer Letter Agreement by and between the Registrant and Zachary Nelson effective July 1, 2007 (incorporated by reference to Exhibit 10.6 of Registrant's Form S-1 Registration No. 333-144257).
10.7+	Offer Letter Agreement by and between the Registrant and Evan M. Goldberg effective July 1, 2007 (incorporated by reference to Exhibit 10.7 of Registrant's Form S-1 Registration No. 333-144257).
10.8+	Offer Letter Agreement by and between the Registrant and James McGeever effective March 2, 2011.
10.9+	Letter Agreement by and between the Registrant and James Ramsey dated April 19, 2013 (incorporated by reference to Exhibit 10.1 of Registrant’s Current Report on Form 8-K/A filed on April 22, 2013).
10.10+	Offer Letter Agreement by and between the Registrant and Timothy Dilley effective July 1, 2007 (incorporated by reference to Exhibit 10.9 of Registrant's Form S-1 Registration No. 333-144257).
10.11	Office Lease Agreement by and between the Registrant and EOP-Peninsula Office Park, L.L.C. dated August 2, 2005 (incorporated by reference to Exhibit 10.12 of Registrant's Form S-1 Registration No. 333-144257).

10.12	First Amendment to the Office Lease Agreement by and between the Registrant and EOP-Peninsula Office Park, L.L.C. dated April 24, 2008 (incorporated by reference to Exhibit 10.2 of Registrant's Current Report on Form 8-K filed on April 28, 2008).
10.13	Second Amendment to the Office Lease Agreement by and between the Registrant and EOP- Peninsula Office Park, L.L.C. dated October 8, 2010 (incorporated by reference to Exhibit 10.1 of Registrant's Current Report on Form 8-K filed on December 15, 2011).
10.14	Third Amendment to the Office Lease Agreement by and between the Registrant and EOP- Peninsula Office Park, L.L.C. dated December 9, 2011 (incorporated by reference to Exhibit 10.2 of Registrant's Current Report on Form 8-K filed on December 15, 2011).
10.15	Fourth Amendment to the Office Lease Agreement by and between the Registrant and EOP- Peninsula Office Park, L.L.C. dated February 1, 2013 (incorporated by reference to Exhibit 10.1 of Registrant's Current Report on Form 8-K filed on February 5, 2013).
10.16	Distribution Agreement by and between the Registrant and NetSuite KK dated March 8, 2006 (incorporated by reference to Exhibit 10.14 of Registrant's Form S-1 Registration No. 333-144257).
10.17	Software License Agreement by and between the Registrant and Oracle USA, Inc. dated May 11, 2007 (incorporated by reference to Exhibit 10.19 of Registrant's Form S-1 Registration No. 333-144257).
10.18+	Severance and Change of Control Agreement by and between the Registrant and Zachary Nelson effective December 24, 2008. (incorporated by reference to Exhibit 10.18 of Registrant's Annual Report on Form 10-K filed on March 13, 2009)
10.19+	Severance and Change of Control Agreement by and between the Registrant and Evan M. Goldberg effective December 24, 2008. (incorporated by reference to Exhibit 10.19 of Registrant's Annual Report on Form 10-K filed on March 13, 2009)

74

10.20+	Severance and Change of Control Agreement by and between the Registrant and James McGeever effective December 24, 2008. (incorporated by reference to Exhibit 10.20 of Registrant's Annual Report on Form 10-K filed on March 13, 2009)
10.21+	Severance and Change of Control Agreement by and between the Registrant and Timothy Dilley effective December 24, 2008. (incorporated by reference to Exhibit 10.21 of Registrant's Annual Report on Form 10-K filed on March 13, 2009).
10.22+	Severance and Change of Control Agreement by and between the Registrant and Douglas P. Solomon effective December 24, 2008. (incorporated by reference to Exhibit 10.23 of Registrant's Annual Report on Form 10-K filed on March 13, 2009)
10.23+	Severance and Change of Control Agreement by and between the Registrant and James Ramsey effective August 4, 2009 (incorporated by reference to Exhibit 10.1 of Registrant's Quarterly Report on Form 10-Q filed on August 10, 2009).
10.24	Ordering Document by and between the Registrant and Oracle USA, Inc. dated October 31, 2007 and as amended (incorporated by reference to Exhibit 10.21 of Registrant's Annual Report on Form 10-K filed on March 3, 2011).
10.25	Ordering Document by and between the Registrant and Oracle America, Inc. dated May 10, 2011 (incorporated by reference to Exhibit 10.1 of Registrant's Current Report on Form 8-K filed on May 13, 2011).
10.26	Amendment Three to the Ordering Document between the Registrant and Oracle America, Inc. dated February 28, 2013 (incorporated by reference to Exhibit 10.1 of Registrant's Current Report on Form 8-K filed on March 6, 2013).
10.27	Amended and Restated Master Services Agreement between the Registrant and SAVVIS Communications Corporation dated May 14, 2010 thereunder (incorporated by reference to Exhibit 10.1 of Registrant's Form 8-K filed on May 21, 2010).
21.1	Subsidiaries of the Registrant.
23.1	Consent of KPMG LLP, Independent Registered Public Accounting Firm.
31.1	Certification of the Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act.
31.2	Certification of the Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act.
32.1	Certification of the Chief Executive Officer and the Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act.
101.INS**	XBRL Instance Document
101.SCH**	XBRL Taxonomy Extension Schema Document
101.CAL**	XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF**	XBRL Taxonomy Extension Definition Linkbase Document
101.LAB**	XBRL Taxonomy Extension Label Linkbase Document

75

101.PRE**		XBRL Taxonomy Extension Presentation Linkbase Document
	**	The information in these XBRL documents is unaudited.

76

Exhibit number	Description
31.2	Certification of the Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act.
32.1	Certification of the Chief Executive Officer and Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act.

The certification attached as Exhibit 32.1 that accompanies this Annual Report on Form 10-K is not deemed filed with the Securities and Exchange Commission and is not to be incorporated by reference into any filing of NetSuite Inc. under the Securities Act of 1933 or the Securities Exchange Act of 1934, whether made before or after the date of this Annual Report on Form 10-K, irrespective of any general incorporation language contained in such filing.

+ Indicates management contract or compensatory plan or arrangement.

77

EX-21.1

Exhibit 21.1

SUBSIDIARIES OF THE REGISTRANT

Subsidiary name	Jurisdiction of incorporation / formation
LightCMS LLC	Oklahoma
NetSuite Australia Pty. Ltd.	Australia
NetSuite Canada Inc.	Canada
NetSuite Hong Kong Limited	Hong Kong
NetSuite K.K.	Japan
NetSuite (Philippines) Inc.	Philippines
NetSuite Software (Asia Pacific) Pte. Ltd.	Singapore
NetSuite Spain, S.L.	Spain
NetSuite UK Limited	United Kingdom
Order Motion, Inc.	Delaware
OrderMotion, Inc.	New York
NetSuite Czech Republic s.r.o	Czech Republic
Raferil S.A.	Uruguay
SavinWest S.A.	Uruguay
Tribe HR Corp.	Canada

`

EX-23.1

Exhibit 23.1

Consent of Independent Registered Public Accounting Firm

The Board of Directors

NetSuite Inc.:

We consent to the incorporation by reference in the registration statements (Nos. 333-193964, 333-186972, 333-179467, 333-172245, 333-164864, 333-157307, 333-153039, and 333-148290) on Form S-8 of NetSuite Inc. of our report dated February 28, 2014, with respect to the consolidated balance sheets of NetSuite Inc. and subsidiaries as of December 31, 2013 and 2012, and the related consolidated statements of comprehensive loss, total equity, and cash flows for each of the years in the three-year period ended December 31, 2013, the related financial statement schedule, and the effectiveness of internal control over financial reporting as of December 31, 2013, which report appears in the December 31, 2013 Annual Report on Form 10-K of NetSuite Inc.

/s/KPMG LLP

Santa Clara, California

February 28, 2014

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO RULE 13a-14(a) OR 15d-14(a) OF

THE SECURITIES EXCHANGE ACT OF 1934,

AS ADOPTED PURSUANT TO SECTION 302 OF

THE SARBANES-OXLEY ACT OF 2002

I, Zachary Nelson, certify that:

1. I have reviewed this Annual Report on Form 10-K of NetSuite Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date:	March 3, 2014	By:	/s/ Zachary Nelson
			Zachary Nelson
			President and Chief Executive Officer
			(Principal Executive Officer)

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO RULE 13a-14(a) OR 15d-14(a) OF

THE SECURITIES EXCHANGE ACT OF 1934,

AS ADOPTED PURSUANT TO SECTION 302 OF

THE SARBANES-OXLEY ACT OF 2002

I, Ronald Gill, certify that:

1. I have reviewed this Annual Report on Form 10-K of NetSuite Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date:	March 3, 2014	By:	/s/ Ronald Gill
			Ronald Gill
			Chief Financial Officer
			(Principal Financial Officer)

EX-32.1

Exhibit 32.1

CERTIFICATION OF CHIEF EXECUTIVE OFFICER AND CHIEF FINANCIAL OFFICER

PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Annual Report on Form 10-K of NetSuite Inc. for the year ended December 31, 2013, as filed with the Securities and Exchange Commission on the date hereof (the "Report"), Zachary Nelson, as Chief Executive Officer of NetSuite Inc., hereby certifies, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to the best of his knowledge, the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, and the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of NetSuite Inc.

Date:	March 3, 2014	By:	/s/ Zachary Nelson
			Zachary Nelson
			President and Chief Executive Officer
			(Principal Executive Officer)

In connection with the Annual Report on Form 10-K of NetSuite Inc. for the year ended December 31, 2013, as filed with the Securities and Exchange Commission on the date hereof (the "Report"), Ronald Gill, as Chief Financial Officer of NetSuite Inc., hereby certifies, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to the best of his knowledge, the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, and the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of NetSuite Inc.

Date:	March 3, 2014	By:	/s/ Ronald Gill
			Ronald Gill
			Chief Financial Officer
			(Principal Financial Officer)

XML

Net Loss Per Common Share Net Loss Per Common Share (Tables)

12 Months Ended

Dec. 31, 2013

Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]

Schedule of Earnings Per Share, Basic and Diluted [Table Text Block]

The following table presents the calculation of the numerator and denominator used in the basic and diluted net loss per common share:

	December 31,
	2013			2012			2011
	(dollars and shares in thousands, except per share amounts)
Numerator:
Net loss attributable to NetSuite Inc. common stockholders	$	(70,409	)	$	(35,229	)	$	(32,007	)
Denominator:
Weighted-average number of common shares outstanding used in computing basic and diluted net loss per common share	74,085			70,713			66,919
Net loss per common share, basic and diluted	$	(0.95	)	$	(0.50	)	$	(0.48	)

Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share [Table Text Block]

The following table presents the weighted average potential shares that are excluded from the computation of diluted net loss per common share for the periods presented because including them would have had an anti-dilutive effect:

	December 31,
	2013	2012	2011
	(shares in thousands)
Options to purchase shares of common stock	2,196	3,595	5,316
Unvested RSUs, PSs, PSUs and restricted stock awards	3,020	3,932	4,249
Total	5,216	7,527	9,565

The effect of the Notes is reflected in diluted earnings per share by application of the treasury stock method as the Company intends to settle the principal amount of the Notes in cash upon conversion. During the year ended December 31, 2013, the Company's weighted average common stock price was below the Notes conversion price for the periods during which the Notes were outstanding.

XML

Property and Equipment (Details) (USD $)	3 Months Ended	6 Months Ended	12 Months Ended
	Dec. 31, 2011	Jun. 30, 2011	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Property, Plant and Equipment [Line Items]
Computer equipment			$ 51,310,000	$ 40,036,000
Purchased software			12,052,000	8,897,000
Leasehold improvements			10,690,000	6,233,000
Furniture, fixtures and office equipment			7,875,000	4,718,000
Total property and equipment			110,870,000	75,653,000
Accumulated depreciation and amortization			(62,690,000)	(48,443,000)
Property and equipment, net			48,183,000	27,210,000
Other Depreciation and Amortization			15,700,000	11,000,000	9,200,000
Patent License Agreement	3,000,000				3,000,000
Patent License Expense	79,000	679,000	246,000	191,000
Prepaid Patent License				309,000
Unamortized long-term patent license Cost				1,300,000
Purchased software
Property, Plant and Equipment [Line Items]
Purchased software			$ 28,943,000	$ 15,769,000

XML

Significant Accounting Policies Impairment of Intangible Asset (Details) (QuickArrow Business Combination [Member], USD $)	3 Months Ended	12 Months Ended
	Jun. 30, 2012	Dec. 31, 2009
Acquired Finite-Lived Intangible Assets [Line Items]
Cash paid by the Company as consideration		$ 19,000,000
Developed Technology
Acquired Finite-Lived Intangible Assets [Line Items]
Acquired Intangible Asset		3,000,000
Impairment of Intangible Assets, Finite-lived	401,000
Other Intangible Assets, Net	$ 481,000

XML

Goodwill and Other Intangibles Goodwill and Other Intangibles (Details) (USD $) In Thousands, unless otherwise specified	12 Months Ended		3 Months Ended		1 Months Ended		3 Months Ended		3 Months Ended		3 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Jun. 30, 2012 SAC Business Combination [Member]	May 31, 2012 SAC Business Combination [Member]	Nov. 30, 2012 RA Business Combination [Member]	Nov. 21, 2012 RA Business Combination [Member]	Mar. 31, 2013 WH Business Combination [Member]	Mar. 06, 2013 WH Business Combination [Member]	Jun. 30, 2013 OM Business Combination [Member]	May 03, 2013 OM Business Combination [Member]	Dec. 31, 2013 T-HR Business Combination [Member]	Nov. 01, 2013 T-HR Business Combination [Member]
Goodwill [Roll Forward]
Goodwill	$ 35,661	$ 27,564		$ 4,446		$ 3,557		$ 9,721		$ 18,176		$ 21,543
Goodwill acquired during the year			4,446		3,557		9,721		18,176		21,543
Goodwill - Foreign exchange adjustment	(623)	94
Goodwill	$ 84,478	$ 35,661		$ 4,446		$ 3,557		$ 9,721		$ 18,176		$ 21,543

XML

Significant Accounting Policies Advertising Expense (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Capitalized stock-based compensation	$ 1,099,000	$ 990,000	$ 448,000
Advertising Expense	$ 8,200,000	$ 4,100,000	$ 3,500,000

XML

Goodwill and Other Intangibles (Tables)

12 Months Ended

Dec. 31, 2013

Goodwill and Other Intangibles [Abstract]

Goodwill

The change in the carrying amount of goodwill for the years ended December 31, 2013 and 2012 was as follows:

	(dollars in thousands)
Balance as of January 1, 2012	$	27,564
Goodwill acquired:
SAC business combination May 2012	4,446
RA business combination Nov 2012	3,557
Foreign exchange adjustment	94
Balance as of December 31, 2012	35,661
Goodwill acquired:
WH business combination March 2013	9,721
OM business combination May 2013	18,176
T-HR business combination November 2013	21,543
Foreign exchange adjustment	$	(623	)
Balance as of December 31, 2013	$	84,478

Intangible Assets

The carrying amount of other intangible assets was as follows:

	Gross carrying amount		Accumulated amortization			Net carrying amount
	December 31, 2013
	(dollars in thousands)
Developed technology	$	19,721	$	(11,324	)	$	8,397
Trade name	2,827		(1,621		)	1,206
Customer relationships	21,308		(10,946		)	10,362
Non-competition agreements	1,076		(581		)	495
Total	$	44,932	$	(24,472	)	$	20,460
	December 31, 2012
	(dollars in thousands)
Developed technology	$	12,221	$	(8,954	)	$	3,267
Trade name	1,627		(1,064		)	563
Customer relationships	15,208		(7,578		)	7,630
Non-competition agreements	1,168		(208		)	960
Total	$	30,224	$	(17,804	)	$	12,420

Future Amortization Expense

The total amortization expense for other intangible assets was $6.7 million, $4.6 million and $3.8 million for the years ended December 31, 2013, 2012 and 2011, respectively.

Future amortization of intangible assets recorded as of December 31, 2013 is expected to be as follows:

Fiscal year ending December 31:	(dollars in thousands)
2014	$	8,048
2015	6,695
2016	4,217
2017	1,283
2018	217
Total	$	20,460

XML

Goodwill and Other Intangibles Details Future Intangible Asset Amortization (Details) (USD $) In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
2012	$ 8,048
2013	6,695
2014	4,217
2015	1,283
2016	217
Total	$ 20,460	$ 12,420

XML

Significant Accounting Policies (Policies)

12 Months Ended

Dec. 31, 2013

Significant Account Policies [Abstract]

Description of New Accounting Pronouncements Not yet Adopted [Text Block]

Recent Accounting Standards

In February 2013, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update, Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income, on disclosures about reclassifications out of accumulated other comprehensive income. Entities are now required to disclose:

• For items reclassified out of accumulated other comprehensive income (AOCI) and into net income in their entirety, the effect of the reclassification on each affected net income line item; and

• For AOCI reclassification items that are not reclassified in their entirety into net income, a cross reference to other required U.S. GAAP disclosures.

This information may be provided either in the notes or parenthetically on the face of the statement that reports net income as long as all the information is disclosed in a single location. However, an entity is prohibited from providing this information parenthetically on the face of the statement that reports net income if it has items that are not reclassified in their entirety into net income. The Company adopted the revised standard in 2013 and the adoption did not have an impact on its consolidated results of operations for disclosure.

Use of Estimates, Policy [Policy Text Block]

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.

Segment Reporting, Policy [Policy Text Block]

Segments

The Company's chief operating decision maker is its Chief Executive Officer ("CEO"), who reviews financial information presented on a consolidated basis, accompanied by information about revenue by geographic region. Accordingly, the Company has determined that it has a single reportable segment, specifically, the provision of cloud-based business management application suites.

Revenue Recognition, Multiple-deliverable Arrangements, Description [Policy Text Block]

Revenue Recognition

The Company generates revenue from two sources: (1) subscription and support; and (2) professional services and other. Subscription and support revenue includes subscription fees from customers accessing its cloud-based application suite and support fees from customers purchasing support. Arrangements with customers do not provide the customer with the right to take possession of the software supporting the cloud-based application service at any time. For the most part, professional services and other revenue include fees from consultation services to support the business process mapping, configuration, data migration, integration and training. Amounts that have been invoiced are recorded in accounts receivable and in deferred revenue or revenue, depending on whether the revenue recognition criteria have been met.

For the most part, subscription and support agreements are entered into for 12 to 36 months. In aggregate, more than 90% of the professional services component of the arrangements with customers is performed within 300 days of entering into a contract with the customer.

The subscription agreements provide service level commitments of 99.5% uptime per period, excluding scheduled maintenance. The failure to meet this level of service availability may require the Company to credit qualifying customers up to the value of an entire month of their subscription and support fees. In light of the Company’s historical experience with meeting its service level commitments, the Company does not currently have any liabilities on its balance sheet for these commitments.

The Company commences revenue recognition when all of the following conditions are met:

• There is persuasive evidence of an arrangement;

• The service is being provided to the customer;

• The collection of the fees is reasonably assured; and

• The amount of fees to be paid by the customer is fixed or determinable.

In most instances, revenue from new customer acquisition is generated under sales agreements with multiple elements, comprised of subscription and support fees from customers accessing its cloud-based application suite and professional services associated with consultation services. The Company evaluates each element in a multiple-element arrangement to determine whether it represents a separate unit of accounting. An element constitutes a separate unit of accounting when the delivered item has standalone value and delivery of the undelivered element is probable and within the Company’s control. Subscription and support have standalone value because they are routinely sold separately by the Company. For the most part, professional services have standalone value because the Company has sold professional services separately and there are several third party vendors that routinely provide similar professional services to its customers on a standalone basis.

The Company allocates revenue to each element in an arrangement based on a selling price hierarchy. The selling price for a deliverable is based on its vendor-specific objective evidence (“VSOE”), if available, third-party evidence (“TPE”), if VSOE is not available, or estimated selling price (“ESP”), if neither VSOE nor TPE is available. As the Company has been unable to establish VSOE or TPE for the elements of its arrangements, the Company establishes the ESP for each element primarily by considering the weighted average of actual sales prices of professional services sold on a standalone basis and subscription and support including various add-on modules when sold together without professional services, and other factors such as gross margin objectives, pricing practices and growth strategy. The consideration allocated to subscription and support is recognized as revenue over the contract period commencing when the subscription service is made available to the customer. The consideration allocated to professional services is recognized as revenue using the proportional performance method.

The total arrangement fee for a multiple element arrangement is allocated based on the relative ESP of each element. However, since the professional services are generally completed prior to completion of delivery of subscription and support services, the revenue recognized for professional services in a given reporting period does not include fees subject to delivery of subscription and support services. This results in the recognition of revenue for professional services that is generally no greater than the contractual fees for those professional services.

For single element sales agreements, subscription and support revenue is recognized ratably over the contract term beginning on the provisioning date of the contract. The Company recognizes professional services revenue using the proportional performance method for single element arrangements.

Sales and other taxes collected from customers to be remitted to government authorities are excluded from revenues.

Deferred Revenue Disclosure [Text Block]

Deferred Revenue

Deferred revenue consists of billings or payments received in advance of revenue recognition and is recognized as the revenue recognition criteria are met. The Company generally invoices its customers annually or in monthly or quarterly installments. Accordingly, the deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable subscription agreements. Deferred revenue that will be recognized during the succeeding 12 month period is recorded as current deferred revenue, and the remaining portion is recorded as non-current deferred revenue.

Cost of Sales, Policy [Policy Text Block]

Cost of Revenue

Cost of revenue primarily consists of costs related to hosting the Company's cloud-based application suite, providing customer support, data communications expenses, salaries and benefits of operations and support personnel, software license fees, costs associated with website development activities, allocated overhead, amortization expense associated with capitalized internal use software and acquired developed technology assets and property and equipment depreciation. Costs related to professional services are expensed as incurred.

Commissions Expense, Policy [Policy Text Block]

Deferred Commissions

The Company capitalizes commission costs that are incremental and directly related to the acquisition of customer contracts. Commission costs are accrued and capitalized upon execution of the sales contract by the customer. Payments to partners and sales personnel are made shortly after the receipt of the related customer payment. Deferred commissions are amortized over the term of the related non-cancelable customer contract and are recoverable through the related future revenue streams. The Company capitalized commission costs of $70.4 million, $50.5 million and $44.4 million during the years ended December 31, 2013, 2012 and 2011, respectively. Commission amortization expense was $55.5 million, $45.3 million and $34.7 million during the years ended December 31, 2013, 2012 and 2011, respectively.

Internal Use Software, Policy [Policy Text Block]

Internal Use Software and Website Development Costs

The Company capitalizes certain development costs incurred in connection with its internal use software and website. These capitalized costs are primarily related to the integrated business management application suite that is hosted by the Company and accessed by its customers on a subscription basis. Costs incurred in the preliminary stages of development are expensed as incurred. Once an application has reached the development stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use. Capitalization ceases upon completion of all substantial testing. The Company also capitalizes costs related to specific upgrades and enhancements when it is probable the expenditures will result in additional functionality. Capitalized costs are recorded as part of property and equipment. Maintenance and training costs are expensed as incurred. Internal use software is amortized on a straight line basis over its estimated useful life, generally three years. Management evaluates the useful lives of these assets on an annual basis and tests for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. There were no impairments to internal use software during the years ended December 31, 2013, 2012 and 2011. The Company capitalized $3.2 million, $4.1 million and $1.3 million in internal use software during the years ended December 31, 2013, 2012 and 2011, respectively. Included in the 2013, 2012 and 2011 capitalized development costs are $1.1 million, $990,000 and $448,000, respectively, in stock-based compensation costs. Amortization expense totaled $1.6 million, $629,000 and $302,000 during the years ended December 31, 2013, 2012 and 2011, respectively. The net book value of capitalized internal use software at December 31, 2013 and 2012 was $6.5 million and $5.0 million, respectively. In December 2012, the Company purchased $1.5 million in developed technology which was capitalized as internal use software. A total of $1.3 million was paid to the two former owners on the purchase date and the remaining $225,000 is to be paid within 15 months after the purchase date. The $1.5 million total purchase price is included in the $4.1 million in development costs capitalized in 2012. During 2013, the Company integrated this developed technology into its data center production environment.

Income Tax, Policy [Policy Text Block]

Income Taxes

The Company accounts for income taxes under the asset and liability approach. Deferred income taxes reflect the impact of temporary differences between assets and liabilities recognized for financial reporting purposes and amounts recognized for income tax reporting purposes, net operating loss carryforwards and other tax credits measured by applying currently enacted tax laws. Valuation allowances are provided when necessary to reduce deferred tax assets to an amount that is more likely than not to be realized.

Compliance with income tax regulations requires the Company to make decisions relating to the transfer pricing of revenue and expenses between each of its legal entities that are located in several countries. The Company's determinations include many decisions based on management's knowledge of the underlying assets of the business, the legal ownership of these assets, and the ultimate transactions conducted with customers and other third parties. The calculation of the Company's tax liabilities involves dealing with uncertainties in the application of complex tax regulations in multiple tax jurisdictions. The Company may be periodically reviewed by domestic and foreign tax authorities regarding the amount of taxes due. These reviews may include questions regarding the timing and amount of deductions and the allocation of income among various tax jurisdictions. In evaluating the exposure associated with various filing positions, the Company records estimated reserves when it is more likely than not that an uncertain tax position will not be sustained upon examination by a taxing authority. Such estimates are subject to change. See Note 15 for information regarding the impact of the Company's accounting for uncertainty in income taxes.

Cash and Cash Equivalents, Policy [Policy Text Block]

Cash and Cash Equivalents

The Company considers all highly liquid investments purchased with a remaining maturity of three months or less to be cash equivalents. Cash equivalents are comprised of investments in money market mutual funds. Cash and cash equivalents are recorded at cost, which approximates fair value.

Goodwill and Intangible Assets, Policy [Policy Text Block]

Goodwill and Other Intangible Assets

The Company records goodwill when consideration paid in a purchase acquisition exceeds the fair value of the net tangible assets and the identified intangible assets acquired. Goodwill is not amortized, but rather is tested for impairment annually or more frequently if facts and circumstances warrant a review. The Company has determined that there is a single reporting unit for the purpose of goodwill impairment tests. For purposes of assessing the impairment of goodwill, the Company annually estimates the fair value of the reporting unit and compares this amount to the carrying value of the reporting unit. If the Company determines that the carrying value of the reporting unit exceeds its fair value, an impairment charge is recognized in the amount by which the carrying amount of the asset exceeds its fair value. During the fourth quarter of fiscal 2013, the Company completed its annual impairment test of goodwill. Based upon that evaluation, the Company determined that its goodwill was not impaired at December 31, 2013.

Other intangible assets, consisting of developed technology, trade name and customer relationships, are stated at cost less accumulated amortization. All other intangible assets have been determined to have definite lives and are amortized on a straight-line basis over their estimated remaining economic lives, ranging from one to seven years. Amortization expense related to developed technology is included in cost of subscription and support revenue while amortization expense related to tradenames and customer relationships is included in sales and marketing expense.

Property, Plant and Equipment, Impairment [Policy Text Block]

Long-lived Assets

The Company continually monitors events and changes in circumstances that could indicate that carrying amounts of its long-lived assets, including property and equipment and intangible assets may not be recoverable. When such events or changes in circumstances occur, the Company assesses the recoverability of long-lived assets by determining whether the carrying value of such assets will be recovered through their undiscounted expected future cash flows. If the future undiscounted cash flows are less than the carrying amount of these assets, the Company recognizes an impairment loss based on the excess of the carrying amount over the fair value of the assets.

Lease, Policy [Policy Text Block]

Leases

The Company leases worldwide facilities and certain other equipment under non-cancelable lease agreements. The terms of certain lease agreements provide for rental payments on a graduated basis. The Company recognizes rent expense on a straight-line basis over the lease period and accrues for rent expense incurred but not paid.

Under certain leases, the Company also receives reimbursements for leasehold improvements. These reimbursements are lease incentives which are recognized as a liability and are amortized on a straight-line basis over the term of the lease as a component of minimum rental expense. The leasehold improvements are included in property, plant and equipment and are amortized over the shorter of the estimated useful life of the improvements or the lease term.

Property, Plant and Equipment, Policy [Policy Text Block]

Property and Equipment

Property and equipment are stated at cost less accumulated depreciation and amortization. Depreciation is computed on a straight-line basis over the estimated asset lives. The estimated useful lives by asset classification are generally as follows:

Asset classification	Estimated useful life in years
Office equipment	3
Furniture and fixtures	5
Computers	3
Software, perpetual license	3 to 7
Software, license with stated term	Term of the license

Amortization of leasehold improvements is computed on a straight-line basis over the shorter of the lease term or the estimated useful lives of the assets.

Upon retirement or disposition of property and equipment, the cost and related accumulated depreciation are removed from the accounts and any resulting gain or loss is recognized in other income.

Guarantees, Indemnifications and Warranties Policies [Policy Text Block]

Warranties and Indemnification

The Company's cloud-based application service is typically warranted to perform in a manner consistent with general industry standards that are reasonably applicable and materially in accordance with the Company's on-line help documentation under normal use and circumstances.

The Company includes service level commitments to its customers warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that the Company fails to meet those levels. To date, the Company has not incurred any material costs as a result of such commitments and has not accrued any liabilities related to such obligations in the accompanying consolidated financial statements.

The Company has also agreed to indemnify its directors and executive officers for costs associated with any fees, expenses, judgments, fines and settlement amounts incurred by any of these persons in any action or proceeding to which any of those persons is, or is threatened to be, made a party by reason of the person's service as a director or officer, including any action by the Company, arising out of that person's services as the Company's director or officer or that person's services provided to any other company or enterprise at the Company's request. The Company maintains director and officer insurance coverage that may enable the Company to recover a portion of any future amounts paid.

The Company's arrangements include provisions indemnifying customers against liabilities if our products infringe a third-party's intellectual property rights. The Company has not incurred any costs as a result of such indemnifications and has not accrued any liabilities related to such obligations in the accompanying consolidated financial statements.

Concentration Risk Disclosure [Text Block]

Concentration of Credit Risk and Significant Customers and Suppliers

Financial instruments potentially exposing the Company to concentration of credit risk consist primarily of cash and cash equivalents, restricted cash and trade accounts receivable. The Company maintains an allowance for doubtful accounts receivables balance. The allowance is based upon historical loss patterns, the number of days that billings are past due and an evaluation of the potential risk of loss associated with problem accounts. The Company generally charges off uncollectible accounts receivable balances when accounts are 120 days past-due based on the account's contractual terms. Credit risk arising from accounts receivable is mitigated due to the large number of customers comprising the Company's customer base and their dispersion across various industries. At December 31, 2013 and 2012, there were no customers that represented more than 10% of the net accounts receivable balance. There were no customers that individually exceeded 10% of the Company's revenue in any of the periods presented. At December 31, 2013 and 2012, long-lived assets located outside the United States were not significant.

Revenue by geographic region, based on the billing address of the customer, was as follows for the periods presented:

	Year ended December 31,
	2013			2012			2011
	(dollars in thousands)
United States	$	308,513		$	227,975		$	172,527
International	105,995			80,850			63,799
Total revenue	$	414,508		$	308,825		$	236,326
Percentage of revenue generated outside of the United States	26		%	26		%	27		%

No single country outside the United States represented more than 10% of revenue during the years ended December 31, 2013, 2012 or 2011.

Certain Significant Risks and Uncertainties

The Company participates in the dynamic high technology industry and believes that changes in any of the following areas could have a material adverse effect on the Company's future financial position, results of operations or cash flows; advances and trends in new technologies and industry standards; pressures resulting from new applications offered by competitors; changes in certain strategic or customer relationships; litigation or claims against the Company based on intellectual property, patent, product, regulatory or other factors; risk associated with changes in domestic and international economic or political conditions or regulations; availability of necessary product components; and the Company's ability to attract and retain employees necessary to support its growth.

Foreign Currency Transactions and Translations Policy [Policy Text Block]

Foreign Currency Translation

The U.S. dollar is the reporting currency for all periods presented. The financial information for entities outside the United States is measured in their functional currency which, depending on circumstances, may either be the local currency or the U.S. dollar. The Company translates its financial statements of consolidated entities whose functional currency is not the U.S. dollar into U.S. dollars. The Company translates its assets and liabilities at the exchange rate in effect as of the financial statement date and translates statement of operations accounts using the average exchange rate for the period. Exchange rate differences resulting from translation adjustments are accounted for as a component of accumulated other comprehensive income / (loss). Gains or losses, whether realized or unrealized, due to transactions in foreign currencies are reflected in the consolidated statements of operations under the line item other income / (expense). The Company recognized net foreign currency losses of $343,000, $487,000 and $102,000 during the years ended December 31, 2013, 2012 and 2011, respectively.

Advertising Cost, Policy, Expensed Advertising Cost [Policy Text Block]

Advertising Expense

Advertising costs are expensed as incurred. For the years ended December 31, 2013, 2012 and 2011, advertising expense was $8.2 million, $4.1 million and $3.5 million, respectively.

Share-based Compensation, Option and Incentive Plans Policy [Policy Text Block]

Stock-Based Compensation

The Company uses the fair value method for recording stock-based compensation for new awards granted, modified, repurchased or cancelled. The Company recognizes compensation costs for stock option grants, restricted awards and restricted stock unit awards on a straight-line basis over the requisite service period for the entire awards. The Company recognizes compensation expense related to performance share awards based on the accelerated method which recognizes a larger portion of the expense during the beginning of the vesting period than in the end of the vesting period.

Under the 2007 Equity Incentive Plan (the "2007 Plan"), the Company has granted selected executives and other key employees performance shares ("PS") and performance share units ("PSUs"), which are restricted stock units (“RSUs”). PS vesting is contingent upon meeting certain company-wide performance goals while PSUs vesting is contingent upon meeting certain company-wide performance goals and market-based performance goals. Unforfeited PS and PSUs generally will vest in three equal annual tranches over the service period. However, the 2011 PSU grants vested 1/12 per quarter with the initial vesting event on February 15, 2012. The PS and PSUs grant date fair value, which is also the total stock-based compensation expense associated with the performance based awards, is determined based on the value of the underlying shares on the grant date and is recognized over the vesting term. On a quarterly basis, management estimates the number of PS and PSUs that will be granted at the end of the performance period. The PS fair value is based on market value of shares on the grant date (the intrinsic value). The fair value of the market-based PSUs on the grant date (measurement date) is calculated using a Monte Carlo simulation model that estimates the distribution of the potential outcomes of the PSU grants based on simulated future stock prices of the peer group. In 2013, performance metrics for certain PS awarded for 2014 had not been set by the Company's Board of Directors. As such, there is no accounting for these awards until the performances metrics are set.

The Company accounts for compensation expense related to stock options granted to consultants and other non-employees based on the fair values estimated using the Black-Scholes model on the date of grant and re-measured at each reporting date over the performance period. The compensation expense is amortized using the straight-line method over the related service term.

The Company issues new shares of its common stock upon the exercise of stock options and the vesting of restricted stock, RSUs, PSs and PSUs.

Earnings Per Share, Policy [Policy Text Block]

Net Loss Per Common Share

Basic net loss per common share is computed by dividing net loss attributable to NetSuite Inc. common stockholders by the weighted-average number of common shares outstanding during the period. Diluted net loss per common share is computed by giving effect to all potentially dilutive common shares including options, restricted stock, restricted stock units, performance share units, performance shares and convertible debt shares. Basic and diluted net loss per common share was the same for all periods presented as the impact of all potentially dilutive securities outstanding was anti-dilutive.

Qualified Expense Reimbursements [Policy Text Block]

Qualified Operating Expense Reimbursements

At the Company's product development facility in the Czech Republic, the Company participates in a government subsidy program for employing local residents. Under the program, the Czech Republic government will reimburse the Company for certain operating expenses it incurs. While the Company became eligible to participate in this program in 2010, it did not record a subsidy credit in the financial statements until it was assured of collection in 2012. Effective January 2012, when the Company incurs reimbursable operating expenses, it records a reduction in product development expenses and a receivable from the Czech government. During the years ended December 31, 2013 and December 31, 2012, the Company's product development operating expenses were reduced by approximately $2.5 million and $2.0 million, respectively, for reimbursements of eligible operating expenses incurred during the year ended December 31, 2013 and the period from November 2010 to December 31, 2012, respectively. The Company received approximately $2.0 million and $1.2 million in payments from the Czech Republic government during the years ended December 31, 2013 and 2012, respectively. As of December 31, 2013, $1.4 million in reimbursements, adjusted for foreign currency valuations, are due the Company and included in other current assets. The government subsidy program terminates in 2014.

XML

Cash & Cash Equivalents (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010
Cash and Cash Equivalents
Cash	$ 329,050,000	$ 113,392,000
Money market funds	122,527,000	72,467,000
Total Cash and Cash Equivalents	451,577,000	185,859,000	141,448,000	104,298,000
Restricted Cash and Cash Equivalents
Restricted Cash	753,000	541,000
Restricted Cash Current	38,000	266,000
Restricted Cash Long-term	$ 715,000	$ 275,000

XML

Significant Accounting Policies Deferred Commissions (Details) (USD $) In Millions, unless otherwise specified	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Significant Account Policies [Abstract]
Capitalized Commissions	$ 70.4	$ 50.5	$ 44.4
Commission Amortization Expense	$ 55.5	$ 45.3	$ 34.7

XML

Stock-based Compensation Stock-based Compensation (Tables)

12 Months Ended

Dec. 31, 2013

Stock-based Compensation [Abstract]

Share-based compensation costs summary [Table Text Block]

Amounts recognized in the financial statements related to the 2007 Plan are as follows:

	December 31,
	2013			2012			2011
	(dollars in thousands)
Total cost of stock-based plan during the year	$	74,759		$	49,432		$	38,763
Capitalized stock-based compensation	(1,099		)	(990		)	(448		)
Previously capitalized stock-based compensation amortized during the year	505			179			—
Stock-based compensation expense	$	74,165		$	48,621		$	38,315
Foreign income tax associated with stock-based compensation	$	249		$	287		$	326

Schedule of Share-based Compensation, Stock Options, Activity [Table Text Block]

A summary of the Company's stock option activity during the year ended December 31, 2013 was as follows:

	Shares	Weighted-average exercise price per share		Weighted-average remaining contractual term (in years)	Aggregate intrinsic value
	(dollars and shares in thousands, except per share amounts)
Outstanding at January 1, 2013	2,515	$	18.28
Granted	544	78.70
Exercised	(1,102)	15.38
Cancelled and forfeited	(68)	41.97
Outstanding at December 31, 2013	1,889	36.51		6.6	$	125,674
Vested and expected to vest	1,811	35.05		6.5	123,091
Exercisable at December 31, 2013	1,159	$	20.38	5.4	$	95,791

Schedule of Share-based Payment Award, Stock Options, Valuation Assumptions [Table Text Block]

The weighted-average grant date fair value of options granted and the range of assumptions using the model are as follows for the periods presented:

	Year ended December 31,
	2013	2012	2011
Weighted-average fair value of options granted	$35.44	$23.92	$15.96
Expected term	6.1 years	6.0 years	6.1 years
Expected volatility	46%	52%	53%
Risk-free interest rate	1.16%	1.04%	2.39%
Dividend yield	none	none	none

Schedule of Share-based Compensation, Restricted Stock and Restricted Stock Units Activity [Table Text Block]

A summary of the Company's RSU, RS, PS and PSU activity during the year ended December 31, 2013 is as follows:

	Shares	Weighted-average grant date fair value per share	Aggregate intrinsic value
	(dollars and shares in thousands, except per share amounts)
Nonvested at January 1, 2013	3,116	$32.57
Granted	1,450	80.50
Vested	(1,705)	30.17
Cancelled and forfeited	(193)	42.82
Nonvested at December 31, 2013	2,668	$59.35	$	274,883

Schedule of Share-based Compensation, Shares Authorized under Stock Option Plans, by Exercise Price Range [Table Text Block]

Reserved for Future Issuance

The Company has reserved the following shares of authorized but unissued common stock for future issuance:

	December 31, 2013
	(shares in thousands)
Options outstanding	1,889
RSUs, PSs, PSUs and restricted stock awards outstanding	2,668
2013 and 2014 PS	206
Shares available for future grants	3,937
Total	8,700

Schedule of Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Table Text Block]

	December 31,
	2013			2012			2011
	(dollars in thousands)
Total cost of stock-based plan during the year	$	74,759		$	49,432		$	38,763
Capitalized stock-based compensation	(1,099		)	(990		)	(448		)
Previously capitalized stock-based compensation amortized during the year	505			179			—
Stock-based compensation expense	$	74,165		$	48,621		$	38,315
Foreign income tax associated with stock-based compensation	$	249		$	287		$	326

XML

Hedging Activity Notional Value Sold and Purchased (Details) (USD $) In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Derivative [Line Items]
Notional Amount Derivatives Activity during year	$ 198,200
Sales [Member] | Foreign Exchange Contract [Member]
Derivative [Line Items]
Notional Amount Derivatives Activity during year	36,664	26,981
Sales [Member] | Foreign Exchange Contract [Member] | British pound
Derivative [Line Items]
Notional Amount Derivatives Activity during year	7,537	7,188
Sales [Member] | Foreign Exchange Contract [Member] | Australian dollar
Derivative [Line Items]
Notional Amount Derivatives Activity during year	11,416	9,360
Sales [Member] | Foreign Exchange Contract [Member] | Japan yen
Derivative [Line Items]
Notional Amount Derivatives Activity during year	2,285	1,260
Sales [Member] | Foreign Exchange Contract [Member] | Canadian dollar
Derivative [Line Items]
Notional Amount Derivatives Activity during year	2,445	531
Sales [Member] | Foreign Exchange Contract [Member] | Euro
Derivative [Line Items]
Notional Amount Derivatives Activity during year	1,356	883
Sales [Member] | Foreign Exchange Contract [Member] | Czech crown
Derivative [Line Items]
Notional Amount Derivatives Activity during year	5,240	3,440
Sales [Member] | Foreign Exchange Contract [Member] | MEXICO
Derivative [Line Items]
Notional Amount Derivatives Activity during year	158	161
Sales [Member] | Foreign Exchange Contract [Member] | Philippines, Pesos
Derivative [Line Items]
Notional Amount Derivatives Activity during year	5,940	4,085
Sales [Member] | Foreign Exchange Contract [Member] | New Zealand dollar
Derivative [Line Items]
Notional Amount Derivatives Activity during year	287	73
Purchase [Member] | Foreign Exchange Contract [Member]
Derivative [Line Items]
Notional Amount Derivatives Activity during year	19,141	14,979
Purchase [Member] | Foreign Exchange Contract [Member] | British pound
Derivative [Line Items]
Notional Amount Derivatives Activity during year	4,799	3,435
Purchase [Member] | Foreign Exchange Contract [Member] | Australian dollar
Derivative [Line Items]
Notional Amount Derivatives Activity during year	4,979	4,793
Purchase [Member] | Foreign Exchange Contract [Member] | Japan yen
Derivative [Line Items]
Notional Amount Derivatives Activity during year	0	0
Purchase [Member] | Foreign Exchange Contract [Member] | Canadian dollar
Derivative [Line Items]
Notional Amount Derivatives Activity during year	1,817	515
Purchase [Member] | Foreign Exchange Contract [Member] | Euro
Derivative [Line Items]
Notional Amount Derivatives Activity during year	0	256
Purchase [Member] | Foreign Exchange Contract [Member] | Czech crown
Derivative [Line Items]
Notional Amount Derivatives Activity during year	3,490	1,895
Purchase [Member] | Foreign Exchange Contract [Member] | MEXICO
Derivative [Line Items]
Notional Amount Derivatives Activity during year	116	0
Purchase [Member] | Foreign Exchange Contract [Member] | Philippines, Pesos
Derivative [Line Items]
Notional Amount Derivatives Activity during year	3,940	4,085
Purchase [Member] | Foreign Exchange Contract [Member] | New Zealand dollar
Derivative [Line Items]
Notional Amount Derivatives Activity during year	$ 0	$ 0

XML

Schedule II Valuation and Qualifying Accounts (Details) (USD $) In Thousands, unless otherwise specified	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Movement in Valuation Allowances and Reserves [Roll Forward]
Allowance for doubtful accounts	$ 701	$ 396	$ 456
Charged to operations	1,041	616	328
Charged to deferred revenues	1,902	1,819	1,521
Write-offs	(2,811)	(2,130)	(1,909)
Allowance for doubtful accounts	$ 833	$ 701	$ 396

XML

Stock-based Compensation Stock-based Compensation (Details) (USD $)	12 Months Ended												12 Months Ended		3 Months Ended	12 Months Ended											3 Months Ended				12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2013 Performance share grant 2013 [Member]	Dec. 31, 2012 Performance share grant 2012 and 2014 [Member]	Dec. 31, 2012 2011 PSU Program [Member]	Dec. 31, 2012 2010 PSU Program [Member]	Dec. 31, 2013 Stock Compensation Plan [Member]	Dec. 31, 2012 Stock Compensation Plan [Member]	Dec. 31, 2011 Stock Compensation Plan [Member]	Dec. 31, 2007 Stock Compensation Plan [Member]	Dec. 31, 2013 2007 Plan - 10% Owner [Member]	Dec. 31, 2007 2007 Plan - 10% Owner [Member]	Mar. 31, 2012 Performance share grant 2012 and 2014 [Member]	Dec. 31, 2013 Performance Share - Company-wide Goal [Member] Performance share grant 2013 [Member]	Dec. 31, 2012 Performance Share - Company-wide Goal [Member] Performance share grant 2012 and 2014 [Member]	Dec. 31, 2011 Performance Share - Company-wide Goal [Member] 2011 PSU Program [Member]	Dec. 31, 2011 Performance Share - Market-based Goal [Member] 2011 PSU Program [Member]	Dec. 31, 2013 Employee Stock Option [Member]	Dec. 31, 2012 Employee Stock Option [Member]	Dec. 31, 2011 Employee Stock Option [Member]	Dec. 31, 2013 Restricted Stock [Member]	Dec. 31, 2012 Restricted Stock [Member]	Dec. 31, 2011 Restricted Stock [Member]	Dec. 31, 2010 Restricted Stock [Member]	Dec. 31, 2014 T-HR Business Combination [Member] Restricted Stock Units (RSUs) [Member]	Dec. 31, 2013 T-HR Business Combination [Member] Restricted Stock Units (RSUs) [Member]	Jun. 30, 2012 SAC Business Combination [Member] Restricted Stock Units (RSUs) [Member]	Sep. 30, 2011 SPC Business Combination [Member]	Dec. 31, 2012 SPC Business Combination [Member]	Dec. 31, 2013 Principal Owner [Member]	Dec. 31, 2012 Principal Owner [Member]	Dec. 31, 2011 Principal Owner [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Payments to Suppliers																																$ 5,423,000	$ 4,005,000	$ 3,004,000
Shares reserved initial plan date	8,700,000											2,375,000
Shares available for future stock-based compensation grants									3,937,448
Maximum Annual Increase in Stock-based Compensation Plan - shares												9,000,000
Annual Increase Stock-based Compensation Plan - percentage												3.50%
Noncontrolling Interest, Ownership Percentage by Noncontrolling Owners														10.00%
Minimum Stock Option Exercise Price - 10% Owners														110.00%
Stock-based Compensation Contractual Term									10 years				5 years
Allocated Share-based Compensation Expense									74,759,000	49,432,000	38,763,000
Capitalized stock-based compensation	(1,099,000)	(990,000)	(448,000)						(1,099,000)	(990,000)	(448,000)
Capitalized internal use software amortization expense	1,597,000	629,000	302,000						505,000	179,000	0
Stock-based compensation	73,660,000	48,442,000	38,315,000						74,165,000	48,621,000	38,315,000
Foreign income tax associated with stock-based compensation									249,000	287,000	326,000
Performance Shares granted	1,450,000														341,750
Stock Issued During Period, Shares, Restricted Stock Award, Gross																												37,852	51,606	120,000	60,000
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period							162,558
Performance Share operating margin goal							15.00%
Performance Share non-gaap cash flow goal							25.00%
Performance Share achievement percentage																137.00%	110.00%	144.00%	175.00%
Performance Share Revenue Goal							60.00%
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Number	206,000
Stock options outstanding	1,889,000	2,515,000
Stock options weighted average exercise price per share	$ 36.51	$ 18.28
Stock options granted	544,000
Stock options granted weighted average exercise price	$ 78.70														$ 50.38
Stock options exercised	(1,102,000)
Stock option exercises weighted average exercise price	$ 15.38
Stock options cancelled and forfeited	(68,000)
Stock options cancelled forfeitured weighted average exercise price per share	$ 41.97
Stock option outstanding weighted average remaining contractual term (in years)	6 years 7 months 6 days
Stock options outstanding intrinsic value	125,674
Stock options vested and expected to vest	1,811,000
Stock option vested and expected to vest weighted average exercise price per share	$ 35.05
Stock options weighted average remaining contractual term (in years)	6 years 6 months
Stock options vested and expected to vest aggregate intrinsic value	123,091
Stock options exercisable	1,159,000
Stock options exercisable weighted average exercise price per share	$ 20.38
Stock option exercisable weighted average remaining contractual term (in years)	5 years 4 months 24 days
Stock options exercisable intrinsic value	95,791
Intrinsic value																				75,900,000	95,400,000	59,000,000		145,300,000	94,600,000	62,700,000
weighted-average fair value of options granted	$ 35.44	$ 23.92	$ 15.96
Expected term (in years)	6 years 1 month 7 days	6 years 0 months 0 days	6 years 1 month 6 days
Expected volatility	46.00%	52.00%	53.00%
Risk free interest rate	1.16%	1.04%	2.39%
Dividend Yield		0	0	0
Resticted stock units, restricted stock, performance share and performance share units outstanding shares	2,668,000	3,116,000
Restricted stock unit, restricted stock, perfomance share, performance share unit nonvested weighted average grant date fair value	$ 59.35	$ 32.57
Resticted stock units, restricted stock, performance share, perfomance share units weighted average grant date fair value	$ 80.50																										$ 3,000,000	$ 4,000,000	$ 2,300,000		$ 4,400,000
Restricted stock units, restricted stock, performance share and performance share untis vested	(1,705,000)
Restricted stock units, restricted stock, performance share, performance share units weighted average grant date fair value	$ 30.17
Restricted stock units, restricted stock, performance share and performance units cancelled and forfeited	(193,000)
Restricted stock units, restricted stock, perfomance share, perfomance share unit cancelled and forfeited weighted average grant date fair value	$ 42.82
Nonvested restricted stock units, restricted stock, performance share and performance unit nonvested intrinsic value	$ 274,883,000
Performance Share - Additional Shares for Achievement					$ 72,542	$ 16,532		$ 96,715.00
Total unrecognized compensation cost																				$ 17,100,000			$ 116,600,000
Period unrecognized compensation to be recognized																				2 years 5 months 30 days			2 years 1 month 0 days

XML

Significant Accounting Policies Qualified Operating Expenses (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012
Accounts, Notes, Loans and Financing Receivable [Line Items]
Government Reimbursement Qualified Expenses	$ 2,500,000	$ 2,000,000
Reimbursements from government program	2,000,000	1,200,000
Qualified Operating Expense Reimbursements	$ 1,357,000

XML

Business Combinations

12 Months Ended

Dec. 31, 2013

Business Combinations [Abstract]

Business Combination Disclosure [Text Block]

Business Combinations

During 2013, the Company acquired TribeHR, an on-line human capital management software provider and, OrderMotion, an online Ecommerce company and a website hosting provider company. In connections with these acquisitions, the Company incurred transaction costs totaling $3.0 million.

	2013 Acquisitions
	TribeHR		OrderMotion			Website Hosting Provider
	November 1, 2013		May 3, 2013			March 6, 2013
	(dollars in thousands)
Cash	$	—	$	1,069		$	264
Accounts receivable	—		804			—
Developed technology	1,300		5,100			1,100
Customer relationships	1,000		3,000			2,100
Trademarks	600		400			200
Goodwill	21,543		18,176			9,721
Other assets / (liabilities), net	352		(433		)	(75		)
Deferred income tax liabilities	—		—			(1,322		)
Total purchase price	$	24,795	$	28,116		$	11,988

Under the acquisition method of accounting, the Company allocates the purchase price to the identifiable assets and liabilities based on their estimated fair value at the date of acquisition. To determine the value of the intangible assets, the Company makes various estimates and assumptions. Methodologies used in valuing the intangible assets include, but are not limited to, the expected costs to recreate the assets, present value of future payments, relief of royalty and multiple period excess earnings. The excess of the purchase price over the total identifiable assets has been recorded as goodwill which includes synergies expected from the expanded service capabilities and the value of the assembled work force in accordance with generally accepted accounting principles.

TribeHR

On November 1, 2013, the Company completed the purchase all of the outstanding equity of TribeHR ("T-HR"), an on-line human capital management software provider. The T-HR product expands the Company's product suite and the T-HR workforce augments the Company's existing product development teams, which allows the Company to expand its business capabilities in human resource management. The assets, liabilites and operating results of T-HR are reflected in the Company’s consolidated financial statements from the date of acquisition. On the closing date, the Company paid $24.8 million in cash of which, $2.5 million is being held in escrow for up to 12 months following the close of the transaction as indemnification against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. During the fourth quarter of 2013, the Company recorded $1.3 million in operating expenses related to transaction costs associated with this business combination. The Company did not record any in-process research and development charges in connection with the acquisition.

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• developed technology, five years;

• customer relationships, four years; and

• trademarks, two years.

The Company is also undertaking an analysis of certain tax matters associated with the T-HR acquisition which could result in an adjustment to the acquisition price allocation. Comparative pro forma financial information for this acquisition has not been presented because T-HR is not material to the Company's consolidated results of operations.

OrderMotion

On May 3, 2013, the Company completed the purchase all of the outstanding equity of OrderMotion ("OM"). OM provides online Ecommerce Order Management Services that performs the back-end process for Ecommerce web stores. The OM product augments the Company's existing product offering, which allows the Company to expand its business capabilities in Ecommerce technology and services. The assets, liabilites and operating results of OM are reflected in the Company’s consolidated financial statements from the date of acquisition. On the closing date, the Company paid the former owners $23.5 million in cash. Additional consideration of $3.5 million in cash is being withheld up to 15 months following the close of the transaction as indemnification against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. The Company also withheld $1.1 million as indemnification against losses the Company may incur from certain tax related matters of OM. This consideration is restricted until the Company determines that the matters have been properly settled. During the second quarter of 2013, the Company recorded $311,000 in employee termination costs and $1.1 million in operating expenses related to transaction costs associated with this business combination.

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• developed technology, four years;

• customer relationships, four years; and

• trademarks, two years.

The Company is also undertaking an analysis of certain tax matters associated with the OM acquisition which could result in an adjustment to the acquisition price allocation. Comparative pro forma financial information for this acquisition has not been presented because OM is not material to the Company's consolidated results of operations.

Website Hosting Provider

On March 6, 2013, the Company completed the purchase of all the outstanding equity of a website hosting provider company ("WH") that specializes in Ecommerce technology and services. The WH workforce augments the Company's existing product development teams, which allows the Company to expand its business capabilities in Ecommerce technology and services. The assets, liabilities and operating results of WH are reflected in the Company’s consolidated financial statements from the date of acquisition. On the closing date, the Company paid $10.2 million in cash. Additional consideration of $1.8 million in cash is being withheld for various periods up to 24 months following the close of the transaction as indemnification against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. During the first quarter of 2013, the Company recorded $560,000 in operating expenses related to transaction costs associated with this business combination.

Additionally, the Company recognized $1.1 million in federal and $204,000 in state deferred tax liabilities related to the acquired identifiable intangible assets which resulted in a $1.1 million decrease in the Company's income tax expense in the first quarter of 2013. The Company did not record any in-process research and development charges in connection with the acquisition.

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• developed technology, three years;

• customer relationships, four years; and

• trademarks, two years.

Comparative pro forma financial information for this acquisition has not been presented because WH is not material to the Company's consolidated results of operations.

	2012 and 2011 Acquisitions
	Retail Anywhere			South America ECommerce			On-demand Software
	November 21, 2012			May 2012			August 2, 2011
	(dollars in thousands)
Cash	$	—		$	179		$	—
Accounts receivable	444			95			47
Developed technology	1,300			82			2,513
Customer relationships	1,400			169			183
Non-compete agreements	200			883			—
Trademarks	200			487			—
Goodwill	3,557			4,446			157
Accounts payable	(372		)	—			—
Other assets / (liabilities), net	(435		)	(128		)	—
Total purchase price	$	6,294		$	6,213		$	2,900

During 2012, the Company acquired Retail Anywhere and two small South American companies to further develop its Ecommerce vertical. In connections with these acquisitions, the Company incurred transaction costs totaling $1.2 million.

Retail Anywhere

In November 2012, the Company purchased certain assets from Retail Anywhere ("RA"), an on-line retail solution service provider. The Company purchased certain RA assets and assumed certain liabilities to expand its retail software solutions in the Ecommerce vertical. RA software allows the Company to expand its Ecommerce services to brick and mortar store point of sale terminals. The RA assets, liabilities and operating results are reflected in the Company’s consolidated financial statements from the date of acquisition. On the closing date, the Company paid $5.0 million in cash. Additional consideration of $1.3 million in cash was being withheld for up to the 15 months following the close of the transaction as protection against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. As of December 31, 2013, the Company's remaining obligation was $1.1 million.

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• developed technology, three years;

• customer relationships, four years;

• non-compete agreements, two years; and

• trademarks, one year.

The RA operating results are not material for pro forma disclosure.

South American Ecommerce

In May 2012, the Company completed the purchase of all the outstanding equity of two small South American companies ("SAC") that specialize in Ecommerce technology and services. The Company also purchased certain assets from two entities related to the SAC. The SAC workforce augments the Company's existing professional services and product development teams which allows the Company to expand its business capabilities in Ecommerce technology and services. The assets and operating results of the SAC are reflected in the Company’s condensed consolidated financial statements from the date of acquisition. On the closing dates, the Company paid $4.0 million in cash. Additional consideration of $2.2 million in cash is being withheld for various periods up to the next 10 years following the close of the transaction as protection against certain losses the Company may incur in the event of certain breaches of representations and warranties covered in the purchase agreement. As of December 31, 2013, the Company's remaining obligation was $1.6 million.

During the third quarter of 2012, the Company completed an analysis of the tax attributes of the assets acquired and liabilities assumed and, as a result, the initial asset allocation prepared in the second quarter remained unchanged.

The Company will amortize the intangible assets on a straight-line basis over the following periods:

• non-compete agreements, three years;

• trademarks, five years;

• customer relationships, one year to three years;

• and developed technology, one year.

The SAC's operating results are not material for pro forma disclosure.

On-demand Software

On August 2, 2011, the Company completed the purchase of substantially all of the assets of a small private company ("SPC") that provides on-demand software. Accordingly, the assets and operating results of SPC are reflected in the Company’s condensed consolidated financial statements from the date of acquisition. As consideration on the closing date, the Company paid $1.1 million in cash and issued 38,102 shares of the Company's common stock valued at $1.4 million on the closing date. Additional consideration of $375,000 in cash was paid in 2012 that was being withheld for a year following the close of the transaction as protection against certain losses the Company may have incurred in the event of certain breaches of representations and warranties covered in the purchase agreement. Third-party costs associated with this transaction were negligible. The Company is integrating SPC's technology into its product suite to enhance the functionality of its suite.

The Company will amortize the developed technology and customer relationships intangible assets ratably on a straight-line

basis over a four years term. The SPC's operating results are not material for pro forma disclosure.

XML

Other Employee Benefits (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Defined contributions retirement plan - Company match	$ 3,900,000	$ 2,700,000	$ 2,300,000
service and interest cost and actuarial losses statuory pension obligation	188,000	152,000
Unfunded projected statutory benefit obligation - Philippines	482,000	321,000
Periodic benefit cost - Philippines	$ 126,000	$ 74,000	$ 32,000

XML

Significant Accounting Policies (Details) (USD $)	12 Months Ended			3 Months Ended	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2012 Developed Technology	Dec. 31, 2013 Office Equipment [Member]	Dec. 31, 2013 Furniture and Fixtures [Member]	Dec. 31, 2013 Computer Equipment [Member]	Dec. 31, 2013 Software Development [Member]	Dec. 31, 2013 Computer Software, Intangible Asset [Member]
Property, Plant and Equipment [Line Items]
Capitalized Internal Use Software	$ 3,200,000	$ 4,111,000	$ 1,300,000
Capitalized stock-based compensation	1,099,000	990,000	448,000
Capitalized internal use software amortization expense	1,597,000	629,000	302,000
Capitalized internal use software net book value	6,500,000	4,963,000
Acquired Intangible Asset				1,500,000
Cash paid by the Company as consideration				1,300,000
Additional cash consideration for acquisition				$ 225,000
Estimated useful life in years					3	5	3	3 to 7	Term of the license

XML

Cash & Cash Equivalents (Tables)

12 Months Ended

Dec. 31, 2013

Note 4. Cash & Cash Equivalents [Abstract]

Schedule of Cash and Cash Equivalents

Cash equivalents are comprised of investments in money market mutual funds. Cash and cash equivalents are recorded at cost, which approximates fair value.

	December 31,
	2013		2012
	(dollars in thousands)
Cash	$	329,050	$	113,392
Money Market Mutual Funds	122,527		72,467
Total cash and cash equivalents	$	451,577	$	185,859

XML

Business Combinations (Tables)

12 Months Ended

Dec. 31, 2013

Business Acquisition [Line Items]

Schedule of Business Acquisitions, by Acquisition [Table Text Block]

	2012 and 2011 Acquisitions
	Retail Anywhere			South America ECommerce			On-demand Software
	November 21, 2012			May 2012			August 2, 2011
	(dollars in thousands)
Cash	$	—		$	179		$	—
Accounts receivable	444			95			47
Developed technology	1,300			82			2,513
Customer relationships	1,400			169			183
Non-compete agreements	200			883			—
Trademarks	200			487			—
Goodwill	3,557			4,446			157
Accounts payable	(372		)	—			—
Other assets / (liabilities), net	(435		)	(128		)	—
Total purchase price	$	6,294		$	6,213		$	2,900

During 2012, the Company acquired Retail Anywhere and two small South American companies to further develop its Ecommerce vertical. In connections with these acquisitions, the Company incurred transaction costs totaling $1.2 million.

During 2013, the Company acquired TribeHR, an on-line human capital management software provider and, OrderMotion, an online Ecommerce company and a website hosting provider company. In connections with these acquisitions, the Company incurred transaction costs totaling $3.0 million.

	2013 Acquisitions
	TribeHR		OrderMotion			Website Hosting Provider
	November 1, 2013		May 3, 2013			March 6, 2013
	(dollars in thousands)
Cash	$	—	$	1,069		$	264
Accounts receivable	—		804			—
Developed technology	1,300		5,100			1,100
Customer relationships	1,000		3,000			2,100
Trademarks	600		400			200
Goodwill	21,543		18,176			9,721
Other assets / (liabilities), net	352		(433		)	(75		)
Deferred income tax liabilities	—		—			(1,322		)
Total purchase price	$	24,795	$	28,116		$	11,988

XML

Goodwill and Other Intangibles (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Intangible Assets
Total Gross Carrying Amount	$ 44,932,000	$ 30,224,000
Accumulated Amortization	(24,472,000)	(17,804,000)
Total	20,460,000	12,420,000
Amortization of other intangible assets	6,749,000	4,580,000	3,786,000
Developed Technology
Intangible Assets
Developed technology gross carrying amount	19,721,000	12,221,000
Accumulated Amortization	(11,324,000)	(8,954,000)
Total	8,397,000	3,267,000
Trade names
Intangible Assets
Tradenames gross amount	2,827,000	1,627,000
Accumulated Amortization	(1,621,000)	(1,064,000)
Total	1,206,000	563,000
Customer Relationships
Intangible Assets
Customer relationships gross carrying amount	21,308,000	15,208,000
Accumulated Amortization	(10,946,000)	(7,578,000)
Total	10,362,000	7,630,000
Noncompete Agreements [Member]
Intangible Assets
Customer relationships gross carrying amount	1,076,000	1,168,000
Accumulated Amortization	(581,000)	(208,000)
Total	$ 495,000	$ 960,000

XML

Significant Accounting Policies Segment Revenue (Details) (USD $) In Thousands, unless otherwise specified	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Segment Reporting Information [Line Items]
Revenues	$ 414,508	$ 308,825	$ 236,326
UNITED STATES
Segment Reporting Information [Line Items]
Revenues	308,513	227,975	172,527
Outside of United States
Segment Reporting Information [Line Items]
Revenues	$ 105,995	$ 80,850	$ 63,799
Percentage of Revenue Generated Outside of the United States	26.00%	26.00%	27.00%

XML

Fair Value Measures (Tables)

12 Months Ended

Dec. 31, 2013

Fair Value Measures [Abstract]

Fair Value, Assets and Liabilities Measured on Nonrecurring Basis [Table Text Block]

As of December 31, 2013, financial assets stated at fair value on a recurring basis were comprised of money market funds included within cash and equivalents and foreign exchange forward contracts included within other current assets and liabilities. The fair value of these financial assets was determined using the following inputs as of December 31, 2013 and 2012:

	December 31, 2013								December 31, 2012
	Fair value measurements at reporting date using								Fair value measurements at reporting date using
	Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3		Total
	(dollars in thousands)
Assets:
Money market funds	$	122,527	$	—	$	—	$	122,527	$	72,467	$	—	$	—	$	72,467
Foreign exchange contracts	—		375		—		375		—		97		—		97
Total	$	122,527	$	375	$	—	$	122,902	$	72,467	$	97	$	—	$	72,564
Liabilities:
Foreign exchange contracts	$	—	$	—	$	—	$	—	$	—	$	231	$	—	$	231
Total	$	—	$	—	$	—	$	—	$	—	$	231	$	—	$	231

XML

Hedging Activity Hedging Activity (Tables)

12 Months Ended

Dec. 31, 2013

Hedging Activity [Abstract]

Schedule of Notional Amounts of Outstanding Derivative Positions [Table Text Block]

As of December 31, 2013 and 2012, the Company had the following outstanding foreign exchange forward contracts:

	December 31, 2013				December 31, 2012
	Notional Value Sold		Notional Value Purchased		Notional Value Sold		Notional Value Purchased
	(US dollars in thousands)
British pound	$	7,537	$	4,799	$	7,188	$	3,435
Australian dollar	11,416		4,979		9,360		4,793
Japanese yen	2,285		—		1,260		—
Canadian dollar	2,445		1,817		531		515
Euro	1,356		—		883		256
Czech crown	5,240		3,490		3,440		1,895
Mexican peso	158		116		161		—
Philippine peso	5,940		3,940		4,085		4,085
New Zealand dollar	287		—		73		—
Total	$	36,664	$	19,141	$	26,981	$	14,979

Schedule of Derivative Instruments in Statement of Financial Position, Fair Value [Table Text Block]

The fair value of the derivative instruments reported on the Company’s Consolidated Balance Sheet were as follows:

	Asset Derivatives					Liability Derivatives
	Balance Sheet Location	December 31, 2013		December 31, 2012		Balance Sheet Location	December 31, 2013		December 31, 2012
Derivatives and forward contracts		Fair Value		Fair Value			Fair Value		Fair Value
		(US dollars in thousands)
Foreign exchange contracts	Other current assets	$	375	$	97	Other current liabilities	$	—	$	231
Total		$	375	$	97		$	—	$	231

Schedule of Derivative Instruments, Effect on Other Comprehensive Income (Loss) [Table Text Block]

The effect of derivative instruments on the Statement of Comprehensive Loss was as follows for the periods presented:

	Location of net gain (loss) recognized in income on derivatives	Amount of net gain (loss) recognized in income on derivatives during the
		Twelve Months Ended December 31,
Derivatives and forward contracts		2013		2012			2011
		(US dollars in thousands)
Foreign exchange contracts	Other income/ (expense), net	$	1,095	$	(512	)	$	(63	)
Total		$	1,095	$	(512	)	$	(63	)

XML

Significant Accounting Policies

12 Months Ended

Dec. 31, 2013

Significant Account Policies [Abstract]

Significant Accounting Policies [Text Block]

Significant Accounting Policies

Basis of Presentation and Principles of Consolidation

The consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries. Intercompany balances and transactions have been eliminated.

Recent Accounting Standards

In February 2013, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update, Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income, on disclosures about reclassifications out of accumulated other comprehensive income. Entities are now required to disclose:

• For items reclassified out of accumulated other comprehensive income (AOCI) and into net income in their entirety, the effect of the reclassification on each affected net income line item; and

• For AOCI reclassification items that are not reclassified in their entirety into net income, a cross reference to other required U.S. GAAP disclosures.

This information may be provided either in the notes or parenthetically on the face of the statement that reports net income as long as all the information is disclosed in a single location. However, an entity is prohibited from providing this information parenthetically on the face of the statement that reports net income if it has items that are not reclassified in their entirety into net income. The Company adopted the revised standard in 2013 and the adoption did not have an impact on its consolidated results of operations for disclosure.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.

Segments

The Company's chief operating decision maker is its Chief Executive Officer ("CEO"), who reviews financial information presented on a consolidated basis, accompanied by information about revenue by geographic region. Accordingly, the Company has determined that it has a single reportable segment, specifically, the provision of cloud-based business management application suites.

Revenue Recognition

The Company generates revenue from two sources: (1) subscription and support; and (2) professional services and other. Subscription and support revenue includes subscription fees from customers accessing its cloud-based application suite and support fees from customers purchasing support. Arrangements with customers do not provide the customer with the right to take possession of the software supporting the cloud-based application service at any time. For the most part, professional services and other revenue include fees from consultation services to support the business process mapping, configuration, data migration, integration and training. Amounts that have been invoiced are recorded in accounts receivable and in deferred revenue or revenue, depending on whether the revenue recognition criteria have been met.

For the most part, subscription and support agreements are entered into for 12 to 36 months. In aggregate, more than 90% of the professional services component of the arrangements with customers is performed within 300 days of entering into a contract with the customer.

The subscription agreements provide service level commitments of 99.5% uptime per period, excluding scheduled maintenance. The failure to meet this level of service availability may require the Company to credit qualifying customers up to the value of an entire month of their subscription and support fees. In light of the Company’s historical experience with meeting its service level commitments, the Company does not currently have any liabilities on its balance sheet for these commitments.

The Company commences revenue recognition when all of the following conditions are met:

• There is persuasive evidence of an arrangement;

• The service is being provided to the customer;

• The collection of the fees is reasonably assured; and

• The amount of fees to be paid by the customer is fixed or determinable.

In most instances, revenue from new customer acquisition is generated under sales agreements with multiple elements, comprised of subscription and support fees from customers accessing its cloud-based application suite and professional services associated with consultation services. The Company evaluates each element in a multiple-element arrangement to determine whether it represents a separate unit of accounting. An element constitutes a separate unit of accounting when the delivered item has standalone value and delivery of the undelivered element is probable and within the Company’s control. Subscription and support have standalone value because they are routinely sold separately by the Company. For the most part, professional services have standalone value because the Company has sold professional services separately and there are several third party vendors that routinely provide similar professional services to its customers on a standalone basis.

The Company allocates revenue to each element in an arrangement based on a selling price hierarchy. The selling price for a deliverable is based on its vendor-specific objective evidence (“VSOE”), if available, third-party evidence (“TPE”), if VSOE is not available, or estimated selling price (“ESP”), if neither VSOE nor TPE is available. As the Company has been unable to establish VSOE or TPE for the elements of its arrangements, the Company establishes the ESP for each element primarily by considering the weighted average of actual sales prices of professional services sold on a standalone basis and subscription and support including various add-on modules when sold together without professional services, and other factors such as gross margin objectives, pricing practices and growth strategy. The consideration allocated to subscription and support is recognized as revenue over the contract period commencing when the subscription service is made available to the customer. The consideration allocated to professional services is recognized as revenue using the proportional performance method.

The total arrangement fee for a multiple element arrangement is allocated based on the relative ESP of each element. However, since the professional services are generally completed prior to completion of delivery of subscription and support services, the revenue recognized for professional services in a given reporting period does not include fees subject to delivery of subscription and support services. This results in the recognition of revenue for professional services that is generally no greater than the contractual fees for those professional services.

For single element sales agreements, subscription and support revenue is recognized ratably over the contract term beginning on the provisioning date of the contract. The Company recognizes professional services revenue using the proportional performance method for single element arrangements.

Sales and other taxes collected from customers to be remitted to government authorities are excluded from revenues.

Deferred Revenue

Deferred revenue consists of billings or payments received in advance of revenue recognition and is recognized as the revenue recognition criteria are met. The Company generally invoices its customers annually or in monthly or quarterly installments. Accordingly, the deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable subscription agreements. Deferred revenue that will be recognized during the succeeding 12 month period is recorded as current deferred revenue, and the remaining portion is recorded as non-current deferred revenue.

Cost of Revenue

Cost of revenue primarily consists of costs related to hosting the Company's cloud-based application suite, providing customer support, data communications expenses, salaries and benefits of operations and support personnel, software license fees, costs associated with website development activities, allocated overhead, amortization expense associated with capitalized internal use software and acquired developed technology assets and property and equipment depreciation. Costs related to professional services are expensed as incurred.

Deferred Commissions

The Company capitalizes commission costs that are incremental and directly related to the acquisition of customer contracts. Commission costs are accrued and capitalized upon execution of the sales contract by the customer. Payments to partners and sales personnel are made shortly after the receipt of the related customer payment. Deferred commissions are amortized over the term of the related non-cancelable customer contract and are recoverable through the related future revenue streams. The Company capitalized commission costs of $70.4 million, $50.5 million and $44.4 million during the years ended December 31, 2013, 2012 and 2011, respectively. Commission amortization expense was $55.5 million, $45.3 million and $34.7 million during the years ended December 31, 2013, 2012 and 2011, respectively.

Internal Use Software and Website Development Costs

The Company capitalizes certain development costs incurred in connection with its internal use software and website. These capitalized costs are primarily related to the integrated business management application suite that is hosted by the Company and accessed by its customers on a subscription basis. Costs incurred in the preliminary stages of development are expensed as incurred. Once an application has reached the development stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use. Capitalization ceases upon completion of all substantial testing. The Company also capitalizes costs related to specific upgrades and enhancements when it is probable the expenditures will result in additional functionality. Capitalized costs are recorded as part of property and equipment. Maintenance and training costs are expensed as incurred. Internal use software is amortized on a straight line basis over its estimated useful life, generally three years. Management evaluates the useful lives of these assets on an annual basis and tests for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. There were no impairments to internal use software during the years ended December 31, 2013, 2012 and 2011. The Company capitalized $3.2 million, $4.1 million and $1.3 million in internal use software during the years ended December 31, 2013, 2012 and 2011, respectively. Included in the 2013, 2012 and 2011 capitalized development costs are $1.1 million, $990,000 and $448,000, respectively, in stock-based compensation costs. Amortization expense totaled $1.6 million, $629,000 and $302,000 during the years ended December 31, 2013, 2012 and 2011, respectively. The net book value of capitalized internal use software at December 31, 2013 and 2012 was $6.5 million and $5.0 million, respectively. In December 2012, the Company purchased $1.5 million in developed technology which was capitalized as internal use software. A total of $1.3 million was paid to the two former owners on the purchase date and the remaining $225,000 is to be paid within 15 months after the purchase date. The $1.5 million total purchase price is included in the $4.1 million in development costs capitalized in 2012. During 2013, the Company integrated this developed technology into its data center production environment.

Income Taxes

The Company accounts for income taxes under the asset and liability approach. Deferred income taxes reflect the impact of temporary differences between assets and liabilities recognized for financial reporting purposes and amounts recognized for income tax reporting purposes, net operating loss carryforwards and other tax credits measured by applying currently enacted tax laws. Valuation allowances are provided when necessary to reduce deferred tax assets to an amount that is more likely than not to be realized.

Compliance with income tax regulations requires the Company to make decisions relating to the transfer pricing of revenue and expenses between each of its legal entities that are located in several countries. The Company's determinations include many decisions based on management's knowledge of the underlying assets of the business, the legal ownership of these assets, and the ultimate transactions conducted with customers and other third parties. The calculation of the Company's tax liabilities involves dealing with uncertainties in the application of complex tax regulations in multiple tax jurisdictions. The Company may be periodically reviewed by domestic and foreign tax authorities regarding the amount of taxes due. These reviews may include questions regarding the timing and amount of deductions and the allocation of income among various tax jurisdictions. In evaluating the exposure associated with various filing positions, the Company records estimated reserves when it is more likely than not that an uncertain tax position will not be sustained upon examination by a taxing authority. Such estimates are subject to change. See Note 15 for information regarding the impact of the Company's accounting for uncertainty in income taxes.

Cash and Cash Equivalents

The Company considers all highly liquid investments purchased with a remaining maturity of three months or less to be cash equivalents. Cash equivalents are comprised of investments in money market mutual funds. Cash and cash equivalents are recorded at cost, which approximates fair value.

Goodwill and Other Intangible Assets

The Company records goodwill when consideration paid in a purchase acquisition exceeds the fair value of the net tangible assets and the identified intangible assets acquired. Goodwill is not amortized, but rather is tested for impairment annually or more frequently if facts and circumstances warrant a review. The Company has determined that there is a single reporting unit for the purpose of goodwill impairment tests. For purposes of assessing the impairment of goodwill, the Company annually estimates the fair value of the reporting unit and compares this amount to the carrying value of the reporting unit. If the Company determines that the carrying value of the reporting unit exceeds its fair value, an impairment charge is recognized in the amount by which the carrying amount of the asset exceeds its fair value. During the fourth quarter of fiscal 2013, the Company completed its annual impairment test of goodwill. Based upon that evaluation, the Company determined that its goodwill was not impaired at December 31, 2013.

Other intangible assets, consisting of developed technology, trade name and customer relationships, are stated at cost less accumulated amortization. All other intangible assets have been determined to have definite lives and are amortized on a straight-line basis over their estimated remaining economic lives, ranging from one to seven years. Amortization expense related to developed technology is included in cost of subscription and support revenue while amortization expense related to tradenames and customer relationships is included in sales and marketing expense.

Long-lived Assets

The Company continually monitors events and changes in circumstances that could indicate that carrying amounts of its long-lived assets, including property and equipment and intangible assets may not be recoverable. When such events or changes in circumstances occur, the Company assesses the recoverability of long-lived assets by determining whether the carrying value of such assets will be recovered through their undiscounted expected future cash flows. If the future undiscounted cash flows are less than the carrying amount of these assets, the Company recognizes an impairment loss based on the excess of the carrying amount over the fair value of the assets.

Impairment of Intangible Asset

In 2009, the Company acquired QuickArrow (“QA”) for approximately $19.4 million and assigned $3.3 million to the developed technology intangible asset. The QA developed technology was being amortized over a four year period to cost of revenue. In the second quarter of 2012, certain QA customers transitioned from the QA service offering to a NetSuite service offering or terminated their service completely. As a result, the QA expected undiscounted cash flows decreased below the carrying value of the QA developed technology assets and the Company recorded a $401,000 impairment charge. $401,000 represented the excess of the carrying amount of the QA developed technology over the fair value of such asset as of June 30, 2012. The QA developed technology fair value at June 30, 2012 was derived from the expected QA future cash flows which were based on revenue generated by customers using the QA service, a Level 3 unobservable input as described in Note 5. The Company amortized the remaining $481,000 net carrying value of the asset over the second half of 2012.

The Company did not recognize any impairment charges on its long-lived assets during the years ended 2013 and 2011.

Leases

The Company leases worldwide facilities and certain other equipment under non-cancelable lease agreements. The terms of certain lease agreements provide for rental payments on a graduated basis. The Company recognizes rent expense on a straight-line basis over the lease period and accrues for rent expense incurred but not paid.

Under certain leases, the Company also receives reimbursements for leasehold improvements. These reimbursements are lease incentives which are recognized as a liability and are amortized on a straight-line basis over the term of the lease as a component of minimum rental expense. The leasehold improvements are included in property, plant and equipment and are amortized over the shorter of the estimated useful life of the improvements or the lease term.

Property and Equipment

Property and equipment are stated at cost less accumulated depreciation and amortization. Depreciation is computed on a straight-line basis over the estimated asset lives. The estimated useful lives by asset classification are generally as follows:

Asset classification	Estimated useful life in years
Office equipment	3
Furniture and fixtures	5
Computers	3
Software, perpetual license	3 to 7
Software, license with stated term	Term of the license

Amortization of leasehold improvements is computed on a straight-line basis over the shorter of the lease term or the estimated useful lives of the assets.

Upon retirement or disposition of property and equipment, the cost and related accumulated depreciation are removed from the accounts and any resulting gain or loss is recognized in other income.

Warranties and Indemnification

The Company's cloud-based application service is typically warranted to perform in a manner consistent with general industry standards that are reasonably applicable and materially in accordance with the Company's on-line help documentation under normal use and circumstances.

The Company includes service level commitments to its customers warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that the Company fails to meet those levels. To date, the Company has not incurred any material costs as a result of such commitments and has not accrued any liabilities related to such obligations in the accompanying consolidated financial statements.

The Company has also agreed to indemnify its directors and executive officers for costs associated with any fees, expenses, judgments, fines and settlement amounts incurred by any of these persons in any action or proceeding to which any of those persons is, or is threatened to be, made a party by reason of the person's service as a director or officer, including any action by the Company, arising out of that person's services as the Company's director or officer or that person's services provided to any other company or enterprise at the Company's request. The Company maintains director and officer insurance coverage that may enable the Company to recover a portion of any future amounts paid.

The Company's arrangements include provisions indemnifying customers against liabilities if our products infringe a third-party's intellectual property rights. The Company has not incurred any costs as a result of such indemnifications and has not accrued any liabilities related to such obligations in the accompanying consolidated financial statements.

Concentration of Credit Risk and Significant Customers and Suppliers

Financial instruments potentially exposing the Company to concentration of credit risk consist primarily of cash and cash equivalents, restricted cash and trade accounts receivable. The Company maintains an allowance for doubtful accounts receivables balance. The allowance is based upon historical loss patterns, the number of days that billings are past due and an evaluation of the potential risk of loss associated with problem accounts. The Company generally charges off uncollectible accounts receivable balances when accounts are 120 days past-due based on the account's contractual terms. Credit risk arising from accounts receivable is mitigated due to the large number of customers comprising the Company's customer base and their dispersion across various industries. At December 31, 2013 and 2012, there were no customers that represented more than 10% of the net accounts receivable balance. There were no customers that individually exceeded 10% of the Company's revenue in any of the periods presented. At December 31, 2013 and 2012, long-lived assets located outside the United States were not significant.

Revenue by geographic region, based on the billing address of the customer, was as follows for the periods presented:

	Year ended December 31,
	2013			2012			2011
	(dollars in thousands)
United States	$	308,513		$	227,975		$	172,527
International	105,995			80,850			63,799
Total revenue	$	414,508		$	308,825		$	236,326
Percentage of revenue generated outside of the United States	26		%	26		%	27		%

No single country outside the United States represented more than 10% of revenue during the years ended December 31, 2013, 2012 or 2011.

Certain Significant Risks and Uncertainties

The Company participates in the dynamic high technology industry and believes that changes in any of the following areas could have a material adverse effect on the Company's future financial position, results of operations or cash flows; advances and trends in new technologies and industry standards; pressures resulting from new applications offered by competitors; changes in certain strategic or customer relationships; litigation or claims against the Company based on intellectual property, patent, product, regulatory or other factors; risk associated with changes in domestic and international economic or political conditions or regulations; availability of necessary product components; and the Company's ability to attract and retain employees necessary to support its growth.

Foreign Currency Translation

The U.S. dollar is the reporting currency for all periods presented. The financial information for entities outside the United States is measured in their functional currency which, depending on circumstances, may either be the local currency or the U.S. dollar. The Company translates its financial statements of consolidated entities whose functional currency is not the U.S. dollar into U.S. dollars. The Company translates its assets and liabilities at the exchange rate in effect as of the financial statement date and translates statement of operations accounts using the average exchange rate for the period. Exchange rate differences resulting from translation adjustments are accounted for as a component of accumulated other comprehensive income / (loss). Gains or losses, whether realized or unrealized, due to transactions in foreign currencies are reflected in the consolidated statements of operations under the line item other income / (expense). The Company recognized net foreign currency losses of $343,000, $487,000 and $102,000 during the years ended December 31, 2013, 2012 and 2011, respectively.

Advertising Expense

Advertising costs are expensed as incurred. For the years ended December 31, 2013, 2012 and 2011, advertising expense was $8.2 million, $4.1 million and $3.5 million, respectively.

Stock-Based Compensation

The Company uses the fair value method for recording stock-based compensation for new awards granted, modified, repurchased or cancelled. The Company recognizes compensation costs for stock option grants, restricted awards and restricted stock unit awards on a straight-line basis over the requisite service period for the entire awards. The Company recognizes compensation expense related to performance share awards based on the accelerated method which recognizes a larger portion of the expense during the beginning of the vesting period than in the end of the vesting period.

Under the 2007 Equity Incentive Plan (the "2007 Plan"), the Company has granted selected executives and other key employees performance shares ("PS") and performance share units ("PSUs"), which are restricted stock units (“RSUs”). PS vesting is contingent upon meeting certain company-wide performance goals while PSUs vesting is contingent upon meeting certain company-wide performance goals and market-based performance goals. Unforfeited PS and PSUs generally will vest in three equal annual tranches over the service period. However, the 2011 PSU grants vested 1/12 per quarter with the initial vesting event on February 15, 2012. The PS and PSUs grant date fair value, which is also the total stock-based compensation expense associated with the performance based awards, is determined based on the value of the underlying shares on the grant date and is recognized over the vesting term. On a quarterly basis, management estimates the number of PS and PSUs that will be granted at the end of the performance period. The PS fair value is based on market value of shares on the grant date (the intrinsic value). The fair value of the market-based PSUs on the grant date (measurement date) is calculated using a Monte Carlo simulation model that estimates the distribution of the potential outcomes of the PSU grants based on simulated future stock prices of the peer group. In 2013, performance metrics for certain PS awarded for 2014 had not been set by the Company's Board of Directors. As such, there is no accounting for these awards until the performances metrics are set.

The Company accounts for compensation expense related to stock options granted to consultants and other non-employees based on the fair values estimated using the Black-Scholes model on the date of grant and re-measured at each reporting date over the performance period. The compensation expense is amortized using the straight-line method over the related service term.

The Company issues new shares of its common stock upon the exercise of stock options and the vesting of restricted stock, RSUs, PSs and PSUs.

Qualified Operating Expense Reimbursements

At the Company's product development facility in the Czech Republic, the Company participates in a government subsidy program for employing local residents. Under the program, the Czech Republic government will reimburse the Company for certain operating expenses it incurs. While the Company became eligible to participate in this program in 2010, it did not record a subsidy credit in the financial statements until it was assured of collection in 2012. Effective January 2012, when the Company incurs reimbursable operating expenses, it records a reduction in product development expenses and a receivable from the Czech government. During the years ended December 31, 2013 and December 31, 2012, the Company's product development operating expenses were reduced by approximately $2.5 million and $2.0 million, respectively, for reimbursements of eligible operating expenses incurred during the year ended December 31, 2013 and the period from November 2010 to December 31, 2012, respectively. The Company received approximately $2.0 million and $1.2 million in payments from the Czech Republic government during the years ended December 31, 2013 and 2012, respectively. As of December 31, 2013, $1.4 million in reimbursements, adjusted for foreign currency valuations, are due the Company and included in other current assets. The government subsidy program terminates in 2014.

Net Loss Per Common Share

Basic net loss per common share is computed by dividing net loss attributable to NetSuite Inc. common stockholders by the weighted-average number of common shares outstanding during the period. Diluted net loss per common share is computed by giving effect to all potentially dilutive common shares including options, restricted stock, restricted stock units, performance share units, performance shares and convertible debt shares. Basic and diluted net loss per common share was the same for all periods presented as the impact of all potentially dilutive securities outstanding was anti-dilutive.

Accumulated Other Comprehensive Income / (Loss)

Accumulated other comprehensive income / (loss) is comprised of foreign currency translation gains and losses, net of tax, and an accumulated pension liability for employees located in the Philippines. The foreign currency translation gains /(losses), net of taxes as of December 31, 2013 and 2012 were $22,000, and $1.2 million, respectively. The unamortized defined benefit pension costs as of December 31, 2013 and 2012 was $(268,000) and $(200,000), respectively.

XML

Property and Equipment (Tables)

12 Months Ended

Dec. 31, 2013

Property and Equipment [Abstract]

Property and Equipment

Property and equipment as of December 31, 2013 and 2012 consisted of:

	December 31,
	2013			2012
	(dollars in thousands)
Computer equipment	$	51,310		$	40,036
Purchased software	28,943			15,769
Internally developed software	12,052			8,897
Leasehold improvements	10,690			6,233
Furniture, fixtures and office equipment	7,875			4,718
Total property and equipment	110,870			75,653
Accumulated depreciation and amortization	(62,687		)	(48,443		)
Property and equipment, net	$	48,183		$	27,210

XML

Related Party Transactions (Tables)

12 Months Ended

Dec. 31, 2013

Related Party Transactions [Abstract]

Schedule of Related Party Transactions [Table Text Block]

The current and long-term portions of the notes payable, recorded in other current liabilities and other long-term liabilities, respectively, are as follows for the periods indicated:

	December 31,
	2013		2012
	(dollars in thousands)
Current portion	$	3,054	$	1,584
Long-term portion	8,702		401
Total long-term debt	$	11,756	$	1,985

The maximum amount outstanding under the notes and annual support agreement was $14.4 million and $3.5 million during the years ended December 31, 2013 and 2012, respectively.

The following table details payments to Oracle USA and Oracle Credit Corporation:

	Twelve Months Ended December 31,
	2013		2012		2011
	(dollars in thousands)
License fee	$	2,612	$	1,550	$	1,117
Support	2,380		2,373		1,778
Interest	431		82		109
Total paid	$	5,423	$	4,005	$	3,004

In addition to the companies affiliated with Lawrence J. Ellison, the Company enters into sales and purchases agreements with various companies that have a relationship with the Company's executive officers or members of the Company's board of directors. The relationships are typically an equity investment by the executive officer or board member in the customer / vendor company or the Company's executive officer or board member is a member of the customer / vendor company's board of directors. The Company has renewed the license agreements and sold additional services to these customers or purchased services from these vendors at various points in time. As of December 31, 2013, the Company had $540,000 in accounts receivable from other related parties not affiliated with Mr. Ellison. Below is a summary of transactions between the Company and related parties other than Mr. Ellison:

	December 31, 2013		December 31, 2012		December 31, 2011
	(dollars in thousands)
Revenue earned from related party	$	2,311	$	2,103	$	1,983
Fees NetSuite paid for services	$	937	$	596	$	438

XML

Hedging Activity Derivative and Hedging Activity (Details) (USD $) In Thousands, unless otherwise specified	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Derivative Instruments, Gain (Loss) [Line Items]
Foreign exchange contracts - other current assets	$ 375	$ 97
Foreign exchange contracts - other current liabilities	0	231
Foreign exchange contracts - Other income/(expense), net	1,095	(512)	(63)
Designated as Hedging Instrument [Member] | Foreign Exchange Future [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Foreign exchange contracts - Other income/(expense), net	1,095	(512)	(63)
Designated as Hedging Instrument [Member] | Other Assets [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Total	375	97
Designated as Hedging Instrument [Member] | Other Liabilities [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Total	$ 0	$ 231

XML

Consolidated Balance Sheets (USD $) In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Current assets:
Cash and cash equivalents	$ 451,577	$ 185,859
Accounts receivable, net of allowances of $833 and $701 as of December 31, 2013 and December 31, 2012, respectively	86,818	64,861
Deferred commissions	38,187	26,959
Other current assets	22,622	9,049
Total current assets	599,204	286,728
Property and equipment, net	48,183	27,210
Deferred commissions, non-current	8,405	4,784
Goodwill	84,478	35,661
Other intangible assets, net	20,460	12,420
Other assets	11,669	2,972
Total assets	772,399	369,775
Current liabilities:
Accounts payable	4,838	3,476
Deferred revenue	211,694	154,051
Accrued compensation	24,535	18,806
Accrued expenses	21,721	11,974
Other current liabilities (including note payable to related party of $3,054 and $1,584 as of December 31, 2013 and December 31, 2012, respectively)	16,776	9,948
Total current liabilities	279,564	198,255
Long-term liabilities:
Convertible 0.25% senior notes, net	254,038	0
Deferred revenue, non-current	12,913	7,365
Other long-term liabilities (including note payable to related party of $8,702 and $401 as of December 31, 2013 and December 31, 2012, respectively)	15,832	5,386
Total long-term liabilities	282,783	12,751
Total liabilities	562,347	211,006
Commitments and contingencies (Notes 11 and 12)
Total equity:
Common stock, par value $0.01, 500,000,000 shares authorized; 75,131,404 and 72,675,265 shares issued and outstanding at December 31, 2013 and December 31, 2012, respectively	751	727
Additional paid-in capital	658,717	535,853
Accumulated other comprehensive income / (loss)	(246)	950
Accumulated deficit	(449,170)	(378,761)
Total equity	210,052	158,769
Total liabilities and total equity	$ 772,399	$ 369,775

XML

Significant Accounting Policies Foreign Currency (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Intercompany Foreign Currency Balance [Line Items]
Accumulated Other Comprehensive Income (Loss), Foreign Currency Translation Adjustment, Net of Tax	$ 22,000	$ 1,158,000
Foreign Currency Loss	343,000	487,000	102,000
Accumulated Pension Liability - Philippines	$ (268,000)	$ (200,000)

XML

Consolidated Statements of Cash Flows (USD $) In Thousands, unless otherwise specified	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Cash flows from operating activities:
Net loss	$ (70,409)	$ (35,229)	$ (32,007)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	15,668	11,006	9,177
Amortization of other intangible assets	6,749	4,580	3,786
Amortization of debt discount and transaction costs	7,316	0	0
Provision for accounts receivable allowances	1,041	616	328
Stock-based compensation	73,660	48,442	38,315
Amortization of deferred commissions	55,531	45,312	34,666
Excess tax benefit stock-based compensation	(410)	(297)	0
Changes in operating assets and liabilities, net of acquired assets and assumed liabilities:
Accounts receivable	(22,305)	(25,913)	(12,093)
Deferred commissions	(70,380)	(50,504)	(44,429)
Other current assets	(12,486)	(443)	(837)
Other assets	(2,329)	818	84
Accounts payable	1,691	1,030	725
Accrued compensation	6,173	940	5,721
Deferred revenue	63,510	49,524	30,529
Other current liabilities	8,771	5,453	2,376
Other long-term liabilities	444	(1,037)	(68)
Net cash provided by operating activities	62,235	54,298	36,273
Cash flows from investing activities:
Purchases of property and equipment	(20,337)	(11,843)	(8,586)
Capitalized internal use software	(2,056)	(3,041)	(816)
Cash paid in business combination	(58,630)	(9,221)	(1,850)
Net cash used in investing activities	(81,023)	(24,105)	(11,252)
Cash flows from financing activities:
Proceeds from issuance of convertible 0.25% senior notes	310,000	0	0
Payments of issuance costs on convertible 0.25% senior notes	(8,260)	0	0
Payments under capital leases	(744)	(726)	(483)
repayment principal software license	2,612	1,550	1,117
Payments to repurchase common stock	(30,000)	0
Excess tax benefit stock-based compensation	410	297	0
RSUs acquired to settle employee withholding liability	(162)	(257)	(269)
Proceeds from issuance of common stock	16,944	15,968	14,044
Net cash provided by financing activities	285,576	13,732	12,175
Effect of exchange rate changes on cash and cash equivalents	(1,070)	486	(46)
Net change in cash and cash equivalents	265,718	44,411	37,150
Cash and cash equivalents at beginning of period	185,859	141,448	104,298
Cash and cash equivalents at end of period	451,577	185,859	141,448
Supplemental cash flow disclosure:
Cash paid for interest to related parties	431	82	109
Cash paid for interest to other parties	442	124	53
Cash paid for income taxes, net of tax refunds	937	1,248	1,271
Noncash financing and investing activities:
Fixed assets acquired under related party agreement	11,355	0	595
Fixed assets and other acquired under capital lease	0	0	1,233
Common stock issued in connection with business combination	$ 0	$ 0	$ 1,400

XML

Long-term Debt (Details) (USD $)	12 Months Ended									48 Months Ended		3 Months Ended	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2013 Principal Owner [Member]	Dec. 31, 2012 Principal Owner [Member]	Dec. 31, 2011 Principal Owner [Member]	Dec. 31, 2012 Oracle Related Party Note [Member]	Feb. 27, 2014 Oracle Related Party Note Amendment [Member]	Dec. 31, 2012 Oracle Related Party Note Amendment [Member]	Feb. 27, 2018 Oracle Related Party Note Amendment [Member]	Mar. 01, 2013 Oracle Related Party Note Amendment [Member]	Jun. 30, 2013 Convertible Debt [Member]	Dec. 31, 2013 Convertible Debt [Member]	Jun. 01, 2013 Convertible Debt [Member]	May 29, 2013 Convertible Debt [Member]	Jun. 01, 2013 Additional paid-in capital Convertible Debt [Member]	Dec. 31, 2013 Fair Value, Inputs, Level 2 Convertible Debt [Member]
Debt Instrument [Line Items]
Convertible senior notes													$ 310,000,000	$ 310,000,000
Debt Instrument, Interest Rate, Stated Percentage											2.00%			0.25%
Common shares convertered to per convertible note														8.6133
Debt Instrument, Face Amount														1,000
Debt Instrument, Convertible, Stock Price Trigger												$ 116.10
Convertible stock conversion premium														35.00%
Sale of Stock, Price Per Share															$ 86.00
Convertible senior note issuance costs - total												8,400,000
Convertible senior notes issuance costs - liability													5,900,000	6,700,000
Convertible senior notes issuance costs - equity	60,931,000															1,700,000
Debt Instrument, Unamortized Discount													(55,962,000)
Net carrying amount				12,879,000							12,400,000		254,038,000
Fair value - level 2																	342,085,000
Debt Instrument, Convertible, Effective Interest Rate (Deprecated 2013-01-31)	4 years 6 months
Contractual interest expense													446,000
Amortization of debt issuance costs													696,000
Amortization of Debt Discount (Premium)													6,620,000
Interest Expense, Debt													7,762,000
Effective interest rate											4.50%	0.00%
Proceeds to repurchase company's stock												30,000,000
Repurchased and retirement of common stock												348,837
Payments to repurchase common stock	(30,000,000)	0										(30,000,000)
Related Party Transaction, Rate							6.20%		2.12%
Software license agreement fee											13,100,000
Support service fee								2,400,000		4,300,000
Future debt payment											403,000
Future debt payments 2014				3,522,000
Future debt payments 2015				3,119,000
Future debt payments 2016				3,119,000
Future debt payments 2017				3,119,000
Amount representing interest				1,123,000
Present value of future debt payments		1,985,000		11,756,000
Current portion				3,054,000	1,584,000
Long-term portion				8,702,000	401,000
Maximum outstanding amount - Related Party				14,368,000	3,535,000
repayment principal software license	2,612,000	1,550,000	1,117,000	2,612,000	1,550,000	1,117,000
Annual support services				2,380,000	2,373,000	1,778,000
Interest expense				431,000	82,000	109,000
Payments to Suppliers				$ 5,423,000	$ 4,005,000	$ 3,004,000

XML

Long-term Debt (Tables)

12 Months Ended

Dec. 31, 2013

Long-term Debt, Unclassified [Abstract]

Future debt payments under notes payable [Table Text Block]

Future debt payments under notes payable (including $403,000 in payments related to the May 10, 2010 second amendment) as of December 31, 2013 are as follows:

	(dollars in thousands)
Years ending:
2014	$	3,522
2015	3,119
2016	3,119
2017	3,119
Future debt payments	12,879
Amount representing interest	1,123
Present value of future debt payments	$	11,756

Convertible debt [Table Text Block]

In accounting for the $8.4 million in transaction costs related to the Note issuance, the Company allocated the total amount incurred to the liability and equity components based on their relative values. The $6.7 million in transaction costs attributable to the liability component included in other assets are being amortized to interest expense over the term of the Notes, and the $1.7 million in transaction costs attributable to the equity component were netted with the equity component in additional paid-in capital. Debt issuance costs, net of amortization, were $5.9 million as of December 31, 2013. The Notes consisted of the following as of December 31, 2013:

	(in thousands)
Equity component (1)	$	60,931
Liability component :
Principal	310,000
Less: debt discount, net	(55,962		)
Net carrying amount	$	254,038
Fair value - level 2	$	342,085

(1) Included in the consolidated balance sheets within additional paid-in capital, net of the $1.7 million in equity issuance costs.

Convertible debt interest expense [Table Text Block]

The following table sets forth total interest expense recognized related to the Notes during the twelve months ended December 31, 2013:

	(in thousands)
Contractual interest expense	$	446
Amortization of debt issuance costs	696
Amortization of debt discount	6,620
Total	$	7,762
Effective interest rate	5.4%

Schedule of Related Party Transactions [Table Text Block]

The current and long-term portions of the notes payable, recorded in other current liabilities and other long-term liabilities, respectively, are as follows for the periods indicated:

	December 31,
	2013		2012
	(dollars in thousands)
Current portion	$	3,054	$	1,584
Long-term portion	8,702		401
Total long-term debt	$	11,756	$	1,985

The maximum amount outstanding under the notes and annual support agreement was $14.4 million and $3.5 million during the years ended December 31, 2013 and 2012, respectively.

The following table details payments to Oracle USA and Oracle Credit Corporation:

	Twelve Months Ended December 31,
	2013		2012		2011
	(dollars in thousands)
License fee	$	2,612	$	1,550	$	1,117
Support	2,380		2,373		1,778
Interest	431		82		109
Total paid	$	5,423	$	4,005	$	3,004

In addition to the companies affiliated with Lawrence J. Ellison, the Company enters into sales and purchases agreements with various companies that have a relationship with the Company's executive officers or members of the Company's board of directors. The relationships are typically an equity investment by the executive officer or board member in the customer / vendor company or the Company's executive officer or board member is a member of the customer / vendor company's board of directors. The Company has renewed the license agreements and sold additional services to these customers or purchased services from these vendors at various points in time. As of December 31, 2013, the Company had $540,000 in accounts receivable from other related parties not affiliated with Mr. Ellison. Below is a summary of transactions between the Company and related parties other than Mr. Ellison:

	December 31, 2013		December 31, 2012		December 31, 2011
	(dollars in thousands)
Revenue earned from related party	$	2,311	$	2,103	$	1,983
Fees NetSuite paid for services	$	937	$	596	$	438

XML

Net Loss Per Common Share Net Loss Per Common Share Calculation (Details) (USD $) In Thousands, except Share data, unless otherwise specified	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Net Loss attributable to NetSuite Inc. common stockholders	$ (70,409)	$ (35,229)	$ (32,007)
Weighted average number of shares used in computing net loss per share	74,085,000	70,713,000	66,919,000
Net loss per common share, basic and diluted	$ (0.95)	$ (0.50)	$ (0.48)
Antidilutive Shares [Abstract]
Antidilutive shares excluded from computation of loss per share	5,216	7,527	9,565
Options to purchase shares of common stock [Member]
Antidilutive Shares [Abstract]
Antidilutive shares excluded from computation of loss per share	2,196	3,595	5,316
Unvested RSUs, PSUs and restricted stock awards [Member]
Antidilutive Shares [Abstract]
Antidilutive shares excluded from computation of loss per share	3,020	3,932	4,249

XML

Net Loss Per Common Share

12 Months Ended

Dec. 31, 2013

Net Loss Per Common Share [Abstract]

Earnings Per Share [Text Block]

Net Loss Per Common Share

Basic net loss per common share is computed by dividing net loss by the weighted-average number of shares of common stock outstanding during the period. Diluted net loss per share of common stock is computed by giving effect to all potential dilutive shares of common stock, including options, restricted stock units ("RSUs"), performance share units ("PSUs"), performance shares ("PS") and convertible debt shares. Basic and diluted net loss per share of common stock were the same for all periods presented as the impact of all potentially dilutive securities outstanding was anti-dilutive.

The following table presents the calculation of the numerator and denominator used in the basic and diluted net loss per common share:

	December 31,
	2013			2012			2011
	(dollars and shares in thousands, except per share amounts)
Numerator:
Net loss attributable to NetSuite Inc. common stockholders	$	(70,409	)	$	(35,229	)	$	(32,007	)
Denominator:
Weighted-average number of common shares outstanding used in computing basic and diluted net loss per common share	74,085			70,713			66,919
Net loss per common share, basic and diluted	$	(0.95	)	$	(0.50	)	$	(0.48	)

The Company’s unvested RSUs, PSUs and PS do not contain non-forfeitable rights to dividends and dividend equivalents. As such, unvested RSUs, PSUs and PS are not participating securities and the Company is not required to use the two-class method to calculate diluted earnings per share in periods when the Company has net income.

The following table presents the weighted average potential shares that are excluded from the computation of diluted net loss per common share for the periods presented because including them would have had an anti-dilutive effect:

	December 31,
	2013	2012	2011
	(shares in thousands)
Options to purchase shares of common stock	2,196	3,595	5,316
Unvested RSUs, PSs, PSUs and restricted stock awards	3,020	3,932	4,249
Total	5,216	7,527	9,565

The effect of the Notes is reflected in diluted earnings per share by application of the treasury stock method as the Company intends to settle the principal amount of the Notes in cash upon conversion. During the year ended December 31, 2013, the Company's weighted average common stock price was below the Notes conversion price for the periods during which the Notes were outstanding.

XML

Lease Commitments (Tables)

12 Months Ended

Dec. 31, 2013

Lease Commitments [Abstract]

Schedule of Capital Leased Asssets [Table Text Block]

The current and long-term portions of capital lease were as follows:

	December 31,
	2013		2012
	(dollars in thousands)
Current portion	$	247	$	744
Long-term portion	—		247
Total debt related to capital leases	$	247	$	991

Schedule of Future Minimum Rental Payments for Operating Leases [Table Text Block]

Future minimum lease payments under non-cancelable operating leases (with initial or remaining lease terms in excess of one year) and the future minimum capital lease payments as of December 31, 2013 are as follows:

	Capital leases		Operating leases		Total
	(dollars in thousands)
Years ending:
2014	$	250	$	12,001	$	12,251
2015	—		11,553		11,553
2016	—		9,814		9,814
2017	—		8,112		8,112
2018	—		8,303		8,303
Thereafter	—		8,623		8,623
Future minimum lease payments	250		$	58,406	$	58,656
Amount representing interest	3
Present value of future minimum lease payments	$	247

XML

Schedule II Valuation and Qualifying Accounts

12 Months Ended

Dec. 31, 2013

Schedule II Valuation Qualifying Accounts [Abstract]

Schedule of Valuation and Qualifying Accounts Disclosure [Text Block]

Schedule II

Valuation and Qualifying Accounts

			Additions
	Beginning balance		Charged to operations		Charged to deferred revenues		Write-offs			Ending balance
	(dollars in thousands)
Trade receivables allowance
Year ended December 31, 2013	$	701	$	1,041	$	1,902	$	(2,811	)	$	833
Year ended December 31, 2012	396		616		1,819		(2,130		)	701
Year ended December 31, 2011	$	456	$	328	$	1,521	$	(1,909	)	$	396

All other schedules are omitted because they are not required or the required information is shown in the financial statements or notes thereto.

XML

Organization

12 Months Ended

Dec. 31, 2013

Organization [Abstract]

Organization, Consolidation and Presentation of Financial Statements Disclosure [Text Block]

Organization

NetSuite Inc. (the “Company”) provides cloud-based financials/Enterprise Resource Planning (“ERP”) and omnichannel commerce software suites. In addition, the Company offers a broad suite of applications, including financial management, Customer Relationship Management (“CRM”), Ecommerce and retail management, Professional Services Automation (“PSA”), Human Capital Management ("HCM") and that enable companies to manage most of their core business operations in its single integrated suite. The Company’s "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information. The Company also offers customer support and professional services related to implementing and supporting its suite of applications. The Company delivers its suite over the Internet as a subscription service using the software-as-a-service ("SaaS") model. The Company’s headquarters are located in San Mateo, California. The Company conducts its business worldwide, with international locations in Canada, Europe, Asia, Australia and Uruguay.

XML

Consolidated Balance Sheets Balance Sheet Parenthetical (USD $) In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Allowance for doubtful accounts	$ 833	$ 701
Notes payable to related party, short-term	3,054	1,584
Notes payable to related party, long-term	$ 8,702	$ 401
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	500,000,000	500,000,000
Common stock, shares issued	75,131,404	72,675,265
Common stock, shares, outstanding	75,131,404	72,675,265

XML

Lease Commitments

12 Months Ended

Dec. 31, 2013

Lease Commitments [Abstract]

Leases of Lessee Disclosure [Text Block]

Lease Commitments

The Company leases computer equipment and purchased software from various parties under capital lease agreements that expire through December 2014. The total outstanding balance financed under capital leases was $247,000 and $1.0 million at December 31, 2013 and 2012, respectively. Accumulated amortization on the leased assets was $2.1 million and $1.3 million at December 31, 2013 and 2012, respectively. Amortization of assets recorded under the capital leases is included in depreciation expense. The current and long-term portions of the capital leases have been recorded in other current liabilities and other long-term liabilities, respectively, on the consolidated balance sheets. The current and long-term portions of capital lease were as follows:

	December 31,
	2013		2012
	(dollars in thousands)
Current portion	$	247	$	744
Long-term portion	—		247
Total debt related to capital leases	$	247	$	991

The Company also has several non-cancelable operating leases, primarily for its facilities, that expire through 2021. Certain of these leases contain renewal options for periods ranging from two to five years and require the Company to pay executory costs such as maintenance, taxes, and insurance. The Company leases office space in the U.S. and throughout the world with various expiration dates through 2021. Minimum rent payments under operating leases are recognized on a straight-line basis over the term of the lease including any periods of free rent and rent concessions.

Future minimum lease payments under non-cancelable operating leases (with initial or remaining lease terms in excess of one year) and the future minimum capital lease payments as of December 31, 2013 are as follows:

	Capital leases		Operating leases		Total
	(dollars in thousands)
Years ending:
2014	$	250	$	12,001	$	12,251
2015	—		11,553		11,553
2016	—		9,814		9,814
2017	—		8,112		8,112
2018	—		8,303		8,303
Thereafter	—		8,623		8,623
Future minimum lease payments	250		$	58,406	$	58,656
Amount representing interest	3
Present value of future minimum lease payments	$	247

Rental expenses for operating leases were $11.1 million, $8.0 million and $6.7 million for the years ended December 31, 2013, 2012 and 2011, respectively.

XML

Document and Entity Information (USD $) In Millions, except Share data, unless otherwise specified	12 Months Ended
	Dec. 31, 2013	Feb. 27, 2014	Jun. 29, 2013
Entity Information [Line Items]
Entity Registrant Name	NetSuite Inc.
Entity Central Index Key	0001117106
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Document Type	10-K
Document Period End Date	Dec. 31, 2013
Document Fiscal Year Focus	2013
Document Fiscal Period Focus	FY
Trading Symbol	N
Amendment Flag	false
Common stock, shares outstanding		75,547,791
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Public Float			$ 3,250.6

XML

Commitments and Contingencies

12 Months Ended

Dec. 31, 2013

Commitments and Contingencies [Abstract]

Commitments and Contingencies Disclosure [Text Block]

Commitments and Contingencies

Legal Proceedings

The Company is involved in various legal proceedings and receives claims from time to time, arising from the normal course of business activities. In the Company’s opinion, resolution of these matters is not expected to have a material adverse impact on its consolidated results of operations, cash flows or our financial position.

XML

Consolidated Statements of Comprehensive Loss (USD $) In Thousands, except Per Share data, unless otherwise specified	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Revenue:
Subscription and support	$ 333,556	$ 252,903	$ 199,579
Professional services and other	80,952	55,922	36,747
Total revenue	414,508	308,825	236,326
Cost of revenue:
Subscription and support	55,269	41,857	33,083
Professional services and other	79,925	53,706	37,777
Total cost of revenue	135,194	95,563	70,860
Gross profit	279,314	213,262	165,466
Operating expenses:
Product development	78,312	52,739	43,531
Sales and marketing	210,079	154,294	120,172
General and administrative	51,693	38,469	31,951
Total operating expenses	340,084	245,502	195,654
Operating loss	(60,770)	(32,240)	(30,188)
Other income / (expense), net:
Interest income	67	158	167
Interest Expense	8,424	192	181
Other expense, net	(383)	(412)	(34)
Total other income / (expense), net	(8,740)	(446)	(48)
Loss before income taxes	(69,510)	(32,686)	(30,236)
Provision for income taxes	899	2,543	1,771
Net loss	(70,409)	(35,229)	(32,007)
Net loss per common share, basic and diluted	$ (0.95)	$ (0.50)	$ (0.48)
Weighted average number of shares used in computing net loss per share	74,085	70,713	66,919
Foreign currency translation gains / (loss), net of taxes	(1,136)	659	(79)
Accumulated pension liability	(60)	(78)	(130)
Comprehensive loss	$ (71,605)	$ (34,648)	$ (32,216)

XML

Hedging Activity

12 Months Ended

Dec. 31, 2013

Financial Instruments [Abstract]

Derivative Instruments and Hedging Activities Disclosure [Text Block]

Hedging Activity

Balance Sheet Hedging - Hedging of Foreign Currency Assets and Liabilities

During the year ended December 31, 2013, the Company hedged certain of its nonfunctional currency denominated assets and liabilities to reduce the risk that earnings would be adversely affected by changes in exchange rates. The notional amount of derivative instruments acquired during the period was $198.2 million. The Company accounts for derivative instruments as other current assets and liabilities on the balance sheet and measures them at fair value with changes in the fair value recorded as other income / (expense). These derivative instruments do not subject the Company to material balance sheet risk due to exchange rate movements because gains and losses on these derivatives are intended to offset gains and losses on the assets and liabilities being economically hedged.

As of December 31, 2013 and 2012, the Company had the following outstanding foreign exchange forward contracts:

	December 31, 2013				December 31, 2012
	Notional Value Sold		Notional Value Purchased		Notional Value Sold		Notional Value Purchased
	(US dollars in thousands)
British pound	$	7,537	$	4,799	$	7,188	$	3,435
Australian dollar	11,416		4,979		9,360		4,793
Japanese yen	2,285		—		1,260		—
Canadian dollar	2,445		1,817		531		515
Euro	1,356		—		883		256
Czech crown	5,240		3,490		3,440		1,895
Mexican peso	158		116		161		—
Philippine peso	5,940		3,940		4,085		4,085
New Zealand dollar	287		—		73		—
Total	$	36,664	$	19,141	$	26,981	$	14,979

The fair value of the derivative instruments reported on the Company’s Consolidated Balance Sheet were as follows:

	Asset Derivatives					Liability Derivatives
	Balance Sheet Location	December 31, 2013		December 31, 2012		Balance Sheet Location	December 31, 2013		December 31, 2012
Derivatives and forward contracts		Fair Value		Fair Value			Fair Value		Fair Value
		(US dollars in thousands)
Foreign exchange contracts	Other current assets	$	375	$	97	Other current liabilities	$	—	$	231
Total		$	375	$	97		$	—	$	231

The effect of derivative instruments on the Statement of Comprehensive Loss was as follows for the periods presented:

	Location of net gain (loss) recognized in income on derivatives	Amount of net gain (loss) recognized in income on derivatives during the
		Twelve Months Ended December 31,
Derivatives and forward contracts		2013		2012			2011
		(US dollars in thousands)
Foreign exchange contracts	Other income/ (expense), net	$	1,095	$	(512	)	$	(63	)
Total		$	1,095	$	(512	)	$	(63	)

The Company has entered into all of its foreign exchange contracts with a single counterparty. During the periods such contracts are open, the Company is subject to a potential maximum amount of loss due to credit risk equal to the gross fair value of the derivative instruments if the counterparty to the instruments failed completely to perform according to the terms of the contracts. Generally, we have the right of offset for gains earned and losses incurred under these agreements. Our agreements with the counterparty do not require either party to provide collateral to mitigate the credit risk of the agreements.

XML

Fair Value Measures

12 Months Ended

Dec. 31, 2013

Fair Value Measures [Abstract]

Fair Value Disclosures

Fair Value Measurements

The Company measures certain financial assets at fair value on a recurring basis based on a fair value hierarchy that requires it to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. A financial instrument’s categorization within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. The three levels of inputs that may be used to measure fair value:

• Level 1 - Quoted prices in active markets for identical assets or liabilities.

• Level 2 - Observable inputs other than Level 1 prices such as quoted prices for similar assets or liabilities; quoted prices in markets with insufficient volume or infrequent transactions (less active markets); or model-derived valuations in which all significant inputs are observable or can be derived principally from or corroborated by observable market data for substantially the full term of the assets or liabilities.

• Level 3 - Unobservable inputs to the valuation methodology that are significant to the measurement of fair value of assets or liabilities.

The fair value of the Company’s investments in certain money market funds is their face value. Such instruments are classified as Level 1 and are included in cash and cash equivalents. The Company considers all highly liquid investments purchased with a remaining maturity of three months or less to be cash equivalents.

The fair value of the Company’s foreign currency forward contracts is based on foreign currency rates quoted by banks or foreign currency dealers and other public data sources. Such instruments are classified as Level 2 and are included in other current assets and liabilities.

For certain other financial instruments, including accounts receivable, accounts payable and other current liabilities, the carrying amounts approximate their fair value due to the relatively short maturity of these balances.

As of December 31, 2013, financial assets stated at fair value on a recurring basis were comprised of money market funds included within cash and equivalents and foreign exchange forward contracts included within other current assets and liabilities. The fair value of these financial assets was determined using the following inputs as of December 31, 2013 and 2012:

	December 31, 2013								December 31, 2012
	Fair value measurements at reporting date using								Fair value measurements at reporting date using
	Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3		Total
	(dollars in thousands)
Assets:
Money market funds	$	122,527	$	—	$	—	$	122,527	$	72,467	$	—	$	—	$	72,467
Foreign exchange contracts	—		375		—		375		—		97		—		97
Total	$	122,527	$	375	$	—	$	122,902	$	72,467	$	97	$	—	$	72,564
Liabilities:
Foreign exchange contracts	$	—	$	—	$	—	$	—	$	—	$	231	$	—	$	231
Total	$	—	$	—	$	—	$	—	$	—	$	231	$	—	$	231

XML

Related Party Transactions

12 Months Ended

Dec. 31, 2013

Related Party Transactions [Abstract]

Related Party Transactions Disclosure [Text Block]

Related Party Transactions

The Company has entered into various software license agreements with Oracle USA, Inc., an affiliate of Oracle Corporation. Lawrence J. Ellison, who beneficially owns a significant portion of the Company’s common stock, is the Chief Executive Officer, a director and a principal stockholder of Oracle Corporation. In April 2005, the Company entered into a perpetual license for the use of Oracle database and application server software on a certain number of individual computers, along with technical support. This software license and support agreement has been amended with the latest amendment occuring in February 2013. See Note 10. to the financial statements for the terms of this agreement.

In May 2011, the Company purchased an integrated database storage system from Oracle USA, Inc., an affiliate of Oracle Corporation, for $456,000. During the third quarter of 2011, the Company paid the $456,000 outstanding balance in full.

Commencing in 2004, the Company entered into a verbal agreement with Oracle Racing, Inc. ("Oracle Racing"), a sailboat racing syndicate. Lawrence J. Ellison, who beneficially owns the majority of the Company's stock, is the primary source of funding for Oracle Racing. Under the terms of the agreement, the Company agreed to supply certain of its cloud-based application services to Oracle Racing in exchange for logo placement on the sailboats. In November 2011, the Company renewed its subscription and professional services agreement with Oracle Racing for an additional 40 months. According to the terms of the agreement, the Company will provide services to Oracle Racing through the end of the American Cup racing season in exchange for logo placement and other advertising services. The estimated value of the Company's services over the term of the agreement is $342,000. Oracle Racing values its service to be approximately $400,000 over the term of the agreement. Based on the pricing for similar licenses to unaffiliated third parties, the Company calculated the fair market value of the services provided to Oracle Racing to be approximately $67,000, $62,000 and $65,000 for 2013, 2012 and 2011, respectively. The Company did not obtain an independent valuation of the logo placement rights received from Oracle Racing. Based on an estimate received from Oracle Racing, the Company determined the value of the logo placement on the sailboat to be approximately $33,000 during 2013, 2012 and 2011. The incremental cost to the Company of providing cloud-based services and the incremental cost to Oracle Racing of providing logo placement rights on the sailboat was nominal. For accounting purposes, total revenue and total costs related to the Oracle Racing agreement will be equal and will be recognized as revenue and expense, respectively, at historical cost. In connection with the license agreements discussed above, the Company recognized $15,000, $112,000 and $65,000 in revenue for the years ended December 31, 2013, 2012 and 2011, respectively.

The Company has entered into various software license agreements RightNow Technologies. In October 2011, RightNow Technology was acquired by Oracle Corporation. Lawrence J. Ellison, who beneficially owns a significant portion of the Company’s common stock, is the Chief Executive Officer, a director and a principal stockholder of Oracle Corporation. During 2013, the Company purchased $411,000 in services from RighNow Technologies. The Company paid RightNow Technologies $239,000 and $214,000 during the years ended December 31, 2013 and 2012, respectively, for services it received. During the years ended December 31, 2013 and 2012, the Company received payments totaling $123,000 and $115,000 from RightNow Technology for services it performed. The Company recognized $93,000, $128,000 and $159,000 in revenue for the years ended December 31, 2013, 2012 and 2011, respectively. As of December 31, 2013, the Company had $127,000 in accounts receivable from RightNow Technologies.

In January 2011, the Company’s Chief Technology Officer and Chairman of the Board, purchased property from an entity affiliated with Lawrence J. Ellison, a principal stockholder, (“seller”) for $8.0 million. The seller financed the transaction with a nine year loan. The Company analyzed the transaction and determined that the fair value of the property approximated the fair value of the loan. Consequently, the Company determined there is no compensation expense or a related capital contribution associated with this transaction.

In addition to the companies affiliated with Lawrence J. Ellison, the Company enters into sales and purchases agreements with various companies that have a relationship with the Company's executive officers or members of the Company's board of directors. The relationships are typically an equity investment by the executive officer or board member in the customer / vendor company or the Company's executive officer or board member is a member of the customer / vendor company's board of directors. The Company has renewed the license agreements and sold additional services to these customers or purchased services from these vendors at various points in time. As of December 31, 2013, the Company had $540,000 in accounts receivable from other related parties not affiliated with Mr. Ellison. Below is a summary of transactions between the Company and related parties other than Mr. Ellison:

	December 31, 2013		December 31, 2012		December 31, 2011
	(dollars in thousands)
Revenue earned from related party	$	2,311	$	2,103	$	1,983
Fees NetSuite paid for services	$	937	$	596	$	438

XML

Stock-based Compensation

12 Months Ended

Dec. 31, 2013

Stock-based Compensation [Abstract]

Disclosure of Compensation Related Costs, Share-based Payments [Text Block]

Stock-based Compensation

Stock-based Plans

The Company maintains the 2007 Plan for the purpose of granting incentive stock options, nonstatutory stock options, RSUs, PSs, stock appreciation rights and PSUs to its employees and directors. Additionally, the Company has an additional plan, the 1999 Stock Plan ("the 1999 Plan"), with options outstanding from which it will not grant any additional awards.

The 2007 Plan, adopted by the Company's Board of Directors in June 2007 and effective in December 2007, reserved 2,375,000 shares of common stock for issuance under the plan. As of December 31, 2013, 3,937,448 shares remained available for future grants under the 2007 Plan. Options cancelled under the 1999 Plan are added to the shares available for issuance under the 2007 Plan when those cancellations occur. The 2007 Plan also provides for annual increases in the number of shares available for issuance on the first day of each fiscal year equal to the lower of a) 9,000,000 shares of the Company's common stock; b) 3.5% of the Company's aggregate common stock outstanding plus common stock issuable pursuant to outstanding awards under the Company's equity plans; or c) such other amount as the Board of Directors may determine.

The exercise price for options granted under the 1999 Plan and the 2007 Plan is the fair market value of an underlying share of common stock on the date of grant. If an optionee, at the time the option is granted, owns stock totaling more than 10% of the total combined voting rights of all classes of stock of the Company (a "10% Owner"), the exercise price for such options will not be less than 110% of the fair value of an underlying share of common stock on the date of grant. Options generally vest over a four year period and have a term of 10 years from the date of grant. Options granted under the 2007 Plan to 10% Owners have a maximum term of 5 years.

Amounts recognized in the financial statements related to the 2007 Plan are as follows:

	December 31,
	2013			2012			2011
	(dollars in thousands)
Total cost of stock-based plan during the year	$	74,759		$	49,432		$	38,763
Capitalized stock-based compensation	(1,099		)	(990		)	(448		)
Previously capitalized stock-based compensation amortized during the year	505			179			—
Stock-based compensation expense	$	74,165		$	48,621		$	38,315
Foreign income tax associated with stock-based compensation	$	249		$	287		$	326

The Company issues new shares of common stock upon the exercise of stock options, the granting of restricted stock and the vesting of RSUs, PSs and PSUs.

During the first quarter of 2012, the Company granted 341,750 PS, with a fair value of $50.38 per share, to selected executives and other key employees. These PS grants were equally divided into two tranches: shares that are subject to the Company's performance in 2012 and 2014. The PS vesting for each tranche is contingent upon the Company meeting certain company-wide revenue and non-GAAP operating margin performance goals (performance-based) in 2012 and 2014, respectively. Additionally, in the first quarter of 2012, the Company also awarded these employees 170,875 PS for 2013 and an additional 170,875 PS award for 2014. The Company's Board of Directors set the performance metrics for the 2013 award in first quarter 2013 and will set the performance metrics for 2014 award in the first quarter 2014. As such, there is no accounting impact for these awards until the period the performance metrics are set.

The PS are subject to term vesting conditions. The PS fair value and the related stock-based compensation expense are determined based on the value of the underlying shares on the date of grant and is recognized over the vesting term. During the interim financial periods, management estimates the probable number of PS that will be granted until the achievement of the performance goals is known which is typically in the first quarter of the following year.

For the PS tranche granted for 2013, the Company achieved 137% of its company-wide performance goals resulting in the Company granting an additional 72,542 shares to select executives and key employees. The 2013 PS grants vest 1/3 per year with the initial vesting event in February 2014.

For the PS tranche granted for 2012, the Company achieved 110% of its company-wide performance goals resulting in the Company granting an additional 16,532 shares to select executives and key employees. The 2012 PS grants vest 1/3 per year with the initial vesting event on February 2013.

During the first quarter of fiscal 2011, the Company granted 162,558 PSUs to selected executives and other key employees. These PSUs were divided into two sets: PSUs whose vesting is based upon the Company’s stock performance in relation to a group of peer companies (market-based) and PSUs whose vesting is contingent upon meeting certain company-wide performance goals (performance-based). The following company-wide performance goals were set for 2011: 60% of the shares are contingent upon meeting revenue goals, 15% of the shares are contingent upon meeting a non-GAAP measure of operating margin and 25% are contingent upon meeting a non-GAAP measure of operating cash flows. These shares are subject to term vesting conditions.

For 2011, the Company achieved 175% of its market-based performance goals and 144% of its company-wide performance goals resulting in the Company granting an additional 96,715 shares to select executive and key employees. The 2011 PSU grants vest 1/12 per quarter with the initial vesting event in February 2012.

As of December 31, 2013 and 2012, all outstanding stock-based payment awards qualified for classification as equity.

Stock Options

A summary of the Company's stock option activity during the year ended December 31, 2013 was as follows:

	Shares	Weighted-average exercise price per share		Weighted-average remaining contractual term (in years)	Aggregate intrinsic value
	(dollars and shares in thousands, except per share amounts)
Outstanding at January 1, 2013	2,515	$	18.28
Granted	544	78.70
Exercised	(1,102)	15.38
Cancelled and forfeited	(68)	41.97
Outstanding at December 31, 2013	1,889	36.51		6.6	$	125,674
Vested and expected to vest	1,811	35.05		6.5	123,091
Exercisable at December 31, 2013	1,159	$	20.38	5.4	$	95,791

The total intrinsic value of the options exercised was $75.9 million, $95.4 million and $59.2 million during the years ended December 31, 2013, 2012 and 2011, respectively.

As of December 31, 2013, there was $17.1 million of total unrecognized compensation cost, net of estimated forfeitures, related to stock option grants that are expected to be recognized over a weighted-average period of 2.5 years.

The Company uses the Black-Scholes pricing model to determine the fair value of stock options. The fair value of each option grant is estimated on the date of the grant. The weighted-average grant date fair value of options granted and the range of assumptions using the model are as follows for the periods presented:

	Year ended December 31,
	2013	2012	2011
Weighted-average fair value of options granted	$35.44	$23.92	$15.96
Expected term	6.1 years	6.0 years	6.1 years
Expected volatility	46%	52%	53%
Risk-free interest rate	1.16%	1.04%	2.39%
Dividend yield	none	none	none

The assumptions are based on the following for each of the years presented.

Expected Term. The Company estimates the expected term consistent with the simplified method identified by the SEC. The Company elected to use the simplified method due to a lack of term length data since the Company completed its initial public offering in December 2007 and its stock options meet the criteria of the “plain-vanilla” options as defined by the SEC. The simplified method calculates the expected term as the average of the vesting and contractual terms of the award.

Volatility. The expected volatility being used is based on a blend of the Company's implied volatility and its historical volatility.

Risk Free Interest Rate. The risk free interest rate is based on the U.S. Treasury's zero coupon issues with remaining terms similar to the expected term on the options.

Dividend Yield. The Company has never declared or paid any cash dividends and does not plan to pay cash dividends in the foreseeable future, and, therefore, used an expected dividend yield of zero in the valuation model.

Forfeitures. The Company estimates forfeitures at the time of grant and revises those estimates in subsequent periods if actual forfeitures differ from those estimates. The Company uses historical data to estimate pre-vesting forfeitures and records stock-based compensation expense only for those awards that are expected to vest. All stock-based payment awards are amortized on a straight-line basis over the requisite service periods of the awards, which are generally the vesting periods. If the Company's actual forfeiture rate is materially different from its estimate, the stock-based compensation expense could be significantly different from what the Company has recorded in the current period.

Restricted Stock Units, Restricted Stock, Performance Share and Performance Share Units

A summary of the Company's RSU, RS, PS and PSU activity during the year ended December 31, 2013 is as follows:

	Shares	Weighted-average grant date fair value per share	Aggregate intrinsic value
	(dollars and shares in thousands, except per share amounts)
Nonvested at January 1, 2013	3,116	$32.57
Granted	1,450	80.50
Vested	(1,705)	30.17
Cancelled and forfeited	(193)	42.82
Nonvested at December 31, 2013	2,668	$59.35	$	274,883

For the restricted stock units, restricted stock, performance shares and performance share units that vested during the years ended December 31, 2013, 2012 and 2011, the total intrinsic value was $145.3 million, $94.6 million and $62.7 million , respectively.

In accordance with the T-HR acquisition agreement, at the close of the transaction, the Company granted certain former T-HR stockholders and now employees of the Company, 37,852 restricted stock units valued at $4.0 million and will grant another $3.0 million in restricted stock units on the one year anniversary of the close date. The restricted stock units will vest over four years in accordance with the terms of the Company's equity compensation plan. The costs of the equity grants will be recognized in the Company's statement of operations over the four year vesting period.

In connection with the SAC acquisitions, the Company entered into employment agreements with certain former SAC stockholders and granted them 51,606 restricted stock units in total. The restricted stock units vest over the next three to four years in accordance with the terms of the Company's equity compensation plan. The total fair value of the restricted stock units on the date of grant was $2.3 million. The cost of these equity grants will be recognized as cost of professional services and other in the Company's statement of operations over the three to four year vesting period.

In connection with the Company's acquisition of SPC in the third quarter of 2011, the Company entered into employment agreements with SPC's two stockholders. Each of the employment agreements included a 60,000 restricted stock unit grant which vests over the next four years in accordance with the terms of the Company's equity compensation plan. On August 2, 2011, the Company granted the new employees a total of 120,000 restricted stock units with a fair value of $4.4 million. The costs of the equity grants will be recognized as product development expense in the Company's statement of operations over the four year vesting period.

Compensation expense for RSUs, restricted stock, PS and PSUs is determined based on the value of the underlying shares on the date of grant. The typical RSUs, restricted stock, PS and PSU fair value is based on market value of shares on the grant date (the intrinsic value). The fair value of the market-based PSUs on the grant date (measurement date) is calculated using a Monte Carlo simulation model that estimates the distribution of the potential outcomes of the PSU grants based on simulated future stock prices of the peer group. As of December 31, 2013, there were $116.6 million of total unrecognized compensation costs, net of estimated forfeitures, related to RSUs, restricted stock, PSs and PSUs that is expected to be recognized over a weighted-average period of 2.1 years.

Reserved for Future Issuance

The Company has reserved the following shares of authorized but unissued common stock for future issuance:

	December 31, 2013
	(shares in thousands)
Options outstanding	1,889
RSUs, PSs, PSUs and restricted stock awards outstanding	2,668
2013 and 2014 PS	206
Shares available for future grants	3,937
Total	8,700

XML

Accrued Compensation

12 Months Ended

Dec. 31, 2013

Accrued Compensation [Abstract]

Accounts Payable and Accrued Liabilities Disclosure [Text Block]

Accrued Compensation

Accrued compensation as of December 31, 2013 and 2012 consists of:

	December 31,
	2013		2012
	(dollars in thousands)
Sales commission	$	11,237	$	8,789
Employee bonus	7,118		5,397
Employee benefits, payroll taxes and other	6,180		4,620
Total accrued compensation	$	24,535	$	18,806

XML

Lease Commitments (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Capital Leased Assets [Line Items]
Capital lease outstanding as of year end	$ 200,000	$ 1,000,000
Accumulated amortization capital leases at year end	2,100,000	1,333,000
Current portion - capital lease	247,000	744,000
Long-term portion - capital lease	0	247,000
Total debt related to capital leases	247,000	991,000
Future Minimum Capital Lease Payments [Abstract]
2012	250,000
2013	0
2014	0
2015	0
2016	0
Thereafter	0
Future minimum lease payments	250,000
Amount representing interest	3,000
Present value of future minimum lease payments	247,000
Future Minimum Operating Lease Payments [Abstract]
2012	12,001,000
2013	11,553,000
2014	9,814,000
2015	8,112,000
2016	8,303,000
Thereafter	8,623,000
Future minimum lease payments	58,406,000
Total Future Minimum Capital Lease and Operating Lease Payments [Abstract]
2012	12,251,000
2013	11,553,000
2014	9,814,000
2015	8,112,000
2016	8,303,000
Total future minimum payments	58,656,000
Rental expenses for operating leases and sublease income [Abstract]
Operating rental expense net of sublease income	$ 11,100,000	$ 8,000,000	$ 6,700,000

XML

Property and Equipment

12 Months Ended

Dec. 31, 2013

Property and Equipment [Abstract]

Property, Plant and Equipment Disclosure [Text Block]

Property and Equipment

Property and equipment as of December 31, 2013 and 2012 consisted of:

	December 31,
	2013			2012
	(dollars in thousands)
Computer equipment	$	51,310		$	40,036
Purchased software	28,943			15,769
Internally developed software	12,052			8,897
Leasehold improvements	10,690			6,233
Furniture, fixtures and office equipment	7,875			4,718
Total property and equipment	110,870			75,653
Accumulated depreciation and amortization	(62,687		)	(48,443		)
Property and equipment, net	$	48,183		$	27,210

Depreciation and amortization expense was $15.7 million, $11.0 million and $9.2 million for the years ended December 31, 2013, 2012 and 2011, respectively.

Patent Cross License Agreement

In July 2011, the Company entered into a patent cross licensing agreement ("the Agreement") with a large technology company for $3.0 million which it had paid as of December 31, 2013. The Agreement provides the Company with the right to use the large technology company's patents over a period that is slightly in excess of six years and resolves any claims relating to alleged past usage of the large technology company's patents. The Agreement also provides the large technology company with the right to use the Company's existing and future patents. The Company estimated the total present value of the historical patent rights to be approximately $679,000 and recorded this amount as general and administrative expense in its consolidated statement of operations for the second quarter of 2011. During the years ended December 31, 2013, 2012 and the second half of 2011, the Company recorded $246,000, $191,000 and $79,000, respectively, in amortized patent license expense as cost of revenue. As of December 31, 2013, the Company's financial statements include short-term and long-term unamortized patent license costs of $309,000 and $1.3 million, respectively.

XML

Goodwill and Other Intangibles

12 Months Ended

Dec. 31, 2013

Goodwill and Other Intangibles [Abstract]

Goodwill and Intangible Assets Disclosure

Goodwill and Other Intangible Assets

The change in the carrying amount of goodwill for the years ended December 31, 2013 and 2012 was as follows:

	(dollars in thousands)
Balance as of January 1, 2012	$	27,564
Goodwill acquired:
SAC business combination May 2012	4,446
RA business combination Nov 2012	3,557
Foreign exchange adjustment	94
Balance as of December 31, 2012	35,661
Goodwill acquired:
WH business combination March 2013	9,721
OM business combination May 2013	18,176
T-HR business combination November 2013	21,543
Foreign exchange adjustment	$	(623	)
Balance as of December 31, 2013	$	84,478

The Company does not have a history of goodwill impairments.

The carrying amount of other intangible assets was as follows:

	Gross carrying amount		Accumulated amortization			Net carrying amount
	December 31, 2013
	(dollars in thousands)
Developed technology	$	19,721	$	(11,324	)	$	8,397
Trade name	2,827		(1,621		)	1,206
Customer relationships	21,308		(10,946		)	10,362
Non-competition agreements	1,076		(581		)	495
Total	$	44,932	$	(24,472	)	$	20,460
	December 31, 2012
	(dollars in thousands)
Developed technology	$	12,221	$	(8,954	)	$	3,267
Trade name	1,627		(1,064		)	563
Customer relationships	15,208		(7,578		)	7,630
Non-competition agreements	1,168		(208		)	960
Total	$	30,224	$	(17,804	)	$	12,420

The total amortization expense for other intangible assets was $6.7 million, $4.6 million and $3.8 million for the years ended December 31, 2013, 2012 and 2011, respectively.

Future amortization of intangible assets recorded as of December 31, 2013 is expected to be as follows:

Fiscal year ending December 31:	(dollars in thousands)
2014	$	8,048
2015	6,695
2016	4,217
2017	1,283
2018	217
Total	$	20,460

XML

Long-term Debt

12 Months Ended

Dec. 31, 2013

Long-term Debt, Unclassified [Abstract]

Debt and Capital Leases Disclosures [Text Block]

Long-term Debt

0.25% Convertible Senior Notes

In June 2013, the Company issued at par value 310.0 million of 0.25% convertible senior notes due June 1, 2018 (the “Notes”). Interest is payable semi-annually in arrears on December 1 and June 1 of each year, commencing December 1, 2013.

The Notes are governed by an indenture dated as of June 4, 2013, between the Company, as issuer, and Wells Fargo Bank, National Association, as trustee. The Notes do not contain any financial covenants or any restrictions on the payment of dividends, the incurrence of senior debt or other indebtedness, or the issuance or repurchase of securities by the Company. The Notes are unsecured and rank senior in right of payment to the Company's future indebtedness that is expressly subordinated in right of payment to the Notes, rank equal in right of payment to the Company's existing and future unsecured indebtedness that is not so subordinated. The Notes are effectively subordinated in right of payment to any of the Company's secured indebtedness to the extent of the value of the assets securing such indebtedness and are structurally subordinated to all existing and future indebtedness, liabilities incurred by our subsidiaries including trade payables, and preferred stock of the Company.

Upon conversion, the Company may choose to pay or deliver, as the case may be, either cash, shares of the Company's common stock or a combination of cash and shares of the Company's common stock. If converted, holders will receive, at the Company's election, cash and/or shares of the Company's common stock for the principal amount of the Notes and any amounts in excess of the principal amounts. The Company intends to settle the principal amount of the Notes with cash if converted.

The initial conversion rate is 8.6133 shares of the Company's common stock per $1,000 principal amount of Notes, subject to anti-dilution adjustments. The initial conversion price is approximately $116.10 per share of the Company's common stock and represents a conversion premium of approximately 35% based on the last reported sale price of the Company's common stock of $86.00 on May 29, 2013, the date the Notes offering was priced. The conversion rate is subject to adjustment from time to time upon the occurrence of certain events, including, but not limited to, the issuance of stock dividends and payment of cash dividends. Holders of the Notes will not receive any cash payment representing accrued and unpaid interest upon conversion of a Note unless the conversion date occurs after a regular record date related to the Notes and prior to the related interest payment date. At any time prior to the close of business on the business day immediately preceding March 1, 2018, holders may convert their Notes at their option only under the following circumstances:

 ● during any calendar quarter commencing after the calendar quarter ending on September 30, 2013 (and only during such calendar quarter), if the last reported sale price of the common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day;

 ● during the five business day period after any five consecutive trading day period (the “measurement period”) in which the trading price per $1,000 principal amount of Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of the Company's common stock and the conversion rate on each such trading day; or

 ● upon the occurrence of certain corporate transactions described in the indenture governing the Notes.

On and after March 1, 2018 until the close of business on the business day immediately preceding the maturity date, holders may convert their Notes at any time, regardless of the foregoing circumstances. If a make-whole fundamental change (as defined in the Indenture governing the Notes) occurs when the Company's stock price is between $86.00 and $275.00 per share and a holder elects to convert its Notes in connection with such make-whole fundamental change, such holder may be entitled to an increase in the conversion rate as provided for in the Indenture governing the Notes.

As of December 31, 2013, circumstances that would give rise to a conversion option for the holders of Notes do not exist.

Holders of the Notes have the right to require the Company to purchase with cash all or a portion of the Notes upon the occurrence of any event that constitutes a fundamental change (as defined in the Indenture governing the Notes) at a purchase price equal to 100% of the principal amount of the Notes plus accrued and unpaid interest.

In accounting for the issuance of the Notes, the Company separated the Notes into liability and equity components. The carrying amount of the liability component was calculated by measuring the fair value of a similar liability that does not have an associated convertible feature. The carrying amount of the equity component representing the conversion option was determined by deducting the fair value of the liability component from the par value of the Notes as a whole. The excess of the principal amount of the liability component over its carrying amount (“debt discount”) is amortized to interest expense using the effective interest method over the term of the Note. The equity component is not remeasured as long as it continues to meet the conditions for equity classification.

In accounting for the $8.4 million in transaction costs related to the Note issuance, the Company allocated the total amount incurred to the liability and equity components based on their relative values. The $6.7 million in transaction costs attributable to the liability component included in other assets are being amortized to interest expense over the term of the Notes, and the $1.7 million in transaction costs attributable to the equity component were netted with the equity component in additional paid-in capital. Debt issuance costs, net of amortization, were $5.9 million as of December 31, 2013. The Notes consisted of the following as of December 31, 2013:

	(in thousands)
Equity component (1)	$	60,931
Liability component :
Principal	310,000
Less: debt discount, net	(55,962		)
Net carrying amount	$	254,038
Fair value - level 2	$	342,085

(1) Included in the consolidated balance sheets within additional paid-in capital, net of the $1.7 million in equity issuance costs.

The Notes are carried at face value less any unamortized debt discount and also require disclosure of an estimate of fair value. The Company considers the fair value of the Notes at each balance sheet date to be a level 2 measurement because it is determined based on a recent quoted market price or dealer quote for the Notes. The Notes quoted market price or dealer quote is based on the trading price of the Company's common stock and market activity that is less than an active exchange.

As of December 31, 2013, the remaining life of the Notes is approximately 4.50 years.

The following table sets forth total interest expense recognized related to the Notes during the twelve months ended December 31, 2013:

	(in thousands)
Contractual interest expense	$	446
Amortization of debt issuance costs	696
Amortization of debt discount	6,620
Total	$	7,762
Effective interest rate	5.4%

In connection with issuing at par value $310.0 million of 0.25% convertible senior notes due June 1, 2018, our Board of Directors approved the use of $30.0 million of the net proceeds to repurchase 348,837 shares of our common stock for $30.0 million or $86.00 per share. The Company has since retired these shares.

Related Party Debt

On October 31, 2007, the Company entered into a perpetual software license agreement with Oracle USA, Inc. (“Oracle USA”), a related party, to license Oracle database and application server software, along with technical support. This license agreement had a forty-two month term that allowed the Company to download an unlimited number of perpetual licenses and was financed pursuant to notes issued to Oracle USA, Inc. at a rate of 6.20% per annum.

In May 2010, the Company entered into an amendment to the perpetual software license agreement with Oracle USA. The amendment provides for a 37-month extension of unlimited licenses to the October 2007 license agreement from Oracle and was financed pursuant to notes issued to Oracle USA, Inc. at a rate of 2.12% per annum. On February 28, 2013, the Company entered into the third amendment to the perpetual software license agreement with Oracle USA ("Amendment"). The Amendment provides for a 48 month extension to the May 2010 second amendment to the Oracle unlimited license agreement. The Amendment provides that the Company will pay a one-time fee of $13.1 million to extend the term for unlimited licenses from May 31, 2014 to May 31, 2018. The Amendment also provides for technical support services. The Company will pay $2.4 million for the support services from February 28, 2013 to February 27, 2014. The Company may renew support services for four subsequent annual periods for a fee of $4.3 million per year. The support services to be provided to the Company by Oracle automatically renew unless the Company provides written notice of cancellation at least 60 days prior to the support renewal date. The Company financed the license fees due under the Amendment pursuant to a note issued to Oracle Credit Corporation. The note bears interest at a rate of 2.0% per annum with payments scheduled over the term of the amendment. The Company discounted the note at a rate of 4.5% because it approximates the interest rate the Company would obtain on the open market. The $12.4 million discounted note value was recorded as an asset addition to property and equipment that will be depreciated over seven years.

Future debt payments under notes payable (including $403,000 in payments related to the May 10, 2010 second amendment) as of December 31, 2013 are as follows:

	(dollars in thousands)
Years ending:
2014	$	3,522
2015	3,119
2016	3,119
2017	3,119
Future debt payments	12,879
Amount representing interest	1,123
Present value of future debt payments	$	11,756

The current and long-term portions of the notes payable, recorded in other current liabilities and other long-term liabilities, respectively, are as follows for the periods indicated:

	December 31,
	2013		2012
	(dollars in thousands)
Current portion	$	3,054	$	1,584
Long-term portion	8,702		401
Total long-term debt	$	11,756	$	1,985

The maximum amount outstanding under the notes and annual support agreement was $14.4 million and $3.5 million during the years ended December 31, 2013 and 2012, respectively.

The following table details payments to Oracle USA and Oracle Credit Corporation:

	Twelve Months Ended December 31,
	2013		2012		2011
	(dollars in thousands)
License fee	$	2,612	$	1,550	$	1,117
Support	2,380		2,373		1,778
Interest	431		82		109
Total paid	$	5,423	$	4,005	$	3,004

XML

Income Taxes (Details) (USD $)	12 Months Ended				12 Months Ended			12 Months Ended							12 Months Ended					3 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2009	Dec. 31, 2012 Internal Revenue Service (IRS) [Member]	Dec. 31, 2013 Internal Revenue Service (IRS) [Member]	Dec. 31, 2013 CALIFORNIA	Dec. 31, 2013 Federal	Dec. 31, 2012 Federal	Dec. 31, 2011 Federal	Dec. 31, 2013 State	Dec. 31, 2012 State	Dec. 31, 2011 State	Dec. 31, 2013 Employee Stock Option [Member]	Dec. 31, 2013 Foreign	Dec. 31, 2012 Foreign	Dec. 31, 2011 Foreign	Dec. 31, 2013 Additional paid-in capital	Dec. 31, 2012 Additional paid-in capital	Mar. 31, 2013 WH Business Combination [Member]	Mar. 06, 2013 WH Business Combination [Member]	Mar. 06, 2013 WH Business Combination [Member] Internal Revenue Service (IRS) [Member]	Mar. 06, 2013 WH Business Combination [Member] State
Income Tax Contingency [Line Items]
Deferred tax liabilities																					$ (1,322,000)	$ 1,100,000	$ 204,000
Unrecognized Tax Benefits, Increase Resulting from Prior Period Tax Positions		300,000
Effective Income Tax Rate, Continuing Operations, Tax Rate Reconciliation [Abstract]
Federal statutory income tax rate	35.00%	35.00%	35.00%
State tax, net of federal benefit	(0.06%)	(1.51%)	0.02%
Foreign rate differential	(2.34%)	(3.12%)	(0.09%)
Incentive stock options	(8.73%)	(10.89%)	(7.94%)
Meals and entertainment	(0.29%)	(0.36%)	(0.16%)
Inter-company debt restructuring - effective income tax rate	0.00%	0.00%	(3.68%)
Other permanent difference	(2.13%)	(0.27%)	0.08%
Valuation allowance	(22.75%)	(26.63%)	(29.05%)
Effective Income Tax Rate	(1.30%)	(7.78%)	(5.82%)
Current Taxes: [Abstract]
Federal								0	0	0
State											(29,000)	60,000	88,000
Foreign															1,236,000	2,483,000	1,619,000
Total current taxes	1,207,000	2,543,000	1,707,000
Federal								(974,000)	0	0
Foreign															736,000	0	64,000
Total deferred taxes	(308,000)	0	64,000
State											(70,000)	0	0
Total	899,000	2,543,000	1,771,000																	1,100,000
Deferred tax assets: [Abstract]
Deferred revenue	2,747,000	2,558,000
Other reserves and accruals	7,194,000	7,405,000
Incentive stock options	12,106,000	8,716,000
Federal operating loss carryforwards	107,662,000	92,781,000
State and foreign net operating loss carryforwards	13,514,000	13,402,000
Research and development credits	3,800,000	3,825,000
Deferred tax assets	147,023,000	128,687,000
Components of Deferred Tax Liabilities [Abstract]
Property and equipment	(338,000)	(282,000)
Deferred Tax Liabilities - convertible debt	(20,334,000)
Acquired intangible assets	(3,321,000)	(1,077,000)
Tax deductible goodwill	(406,000)	(274,000)
Deferred tax liabilities	(24,399,000)	(1,633,000)
Net deferred tax assets, before valuation allowance	122,624,000	127,054,000
Valuation allowance	(122,428,000)	(126,853,000)
Net deferred tax assets	196,000	201,000
Excess tax benefit on stock-based compensation	410,000	297,000																410,000	297,000
Net operating loss carryforwards						660,600,000	333,800,000				104,500,000			100,400,000
Research and development tax carryforwards					5,200,000							2,600,000
Unrecognized tax benefits	3,700,000	3,400,000
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Beginning balance - uncrecognized tax benefits, gross	3,388,000		3,388,000	3,388,000
(Decrease) / Increases - current year tax positions	0	0
Unrecognized Tax Benefits, Reduction Resulting from Lapse of Applicable Statute of Limitations	(31,000)
Other - adjustments	(4,000)	0
Ending balance - uncrecognized tax benefits, gross	$ 3,653,000	$ 3,388,000		$ 3,388,000

XML

Related Party Transactions (Details) (USD $)	12 Months Ended			1 Months Ended	3 Months Ended		12 Months Ended			35 Months Ended	41 Months Ended	12 Months Ended							48 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	May 30, 2011 Principal Owner [Member]	Mar. 31, 2013 Principal Owner [Member]	Sep. 30, 2011 Principal Owner [Member]	Dec. 31, 2013 Principal Owner [Member]	Dec. 31, 2012 Principal Owner [Member]	Dec. 31, 2011 Principal Owner [Member]	Sep. 30, 2014 Principal Owner [Member]	Mar. 31, 2015 Principal Owner [Member]	Dec. 31, 2013 RightNow Technology	Dec. 31, 2012 RightNow Technology	Dec. 31, 2011 RightNow Technology	Dec. 31, 2012 Related Party 1 [Member]	Dec. 31, 2011 Related Party 1 [Member]	Feb. 27, 2014 Oracle Related Party Note Amendment [Member]	Dec. 31, 2012 Oracle Related Party Note Amendment [Member]	Feb. 27, 2018 Oracle Related Party Note Amendment [Member]	Mar. 01, 2013 Oracle Related Party Note Amendment [Member]
Related Party Transaction [Line Items]
Related Party Transaction, Terms and Manner of Settlement											40
Support service fee																	$ 2,400,000		$ 4,300,000
Related Party Transaction, Rate																		2.12%
repayment principal software license	2,612,000	1,550,000	1,117,000
Notes Payable		1,985,000
Capitalized Internal Use Software	3,200,000	4,111,000	1,300,000
Purchase Oracle Data Center Server	20,337,000	11,843,000	8,586,000	456,000
Payments to Oracle for Data Center Server						456,000
Fair Value Nonmonetary Assets Provided by Company							67,000	62,000	65,000		342,000
Fair Value Services Received Nonmonetary Transaction								33,000		400,000
Nonmonetary Transaction, Gross Operating Revenue Recognized					15,000			112,000	65,000
Proceeds from Customers															123,000	115,000
Payments to Suppliers												937,000	596,000	438,000	239,000	214,000
Subscription and Professional Service Revenue Related Party												2,311,000	2,103,000	1,983,000	128,000
Accounts Receivable, Related Parties, Current												$ 540,000
Debt Instrument, Interest Rate, Stated Percentage																				2.00%

XML

Income Taxes Revenue Detail (Details) (USD $) In Thousands, unless otherwise specified	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Extraordinary Items, Noncontrolling Interest [Abstract]
Income (Loss) from Continuing Operations before Income Taxes, Domestic	$ (76,715)	$ (37,203)	$ (35,277)
Income (Loss) from Continuing Operations before Income Taxes, Foreign	7,205	4,517	5,041
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Extraordinary Items, Noncontrolling Interest	$ (69,510)	$ (32,686)	$ (30,236)

XML

Accrued Compensation Accrued Compensation (Tables)

12 Months Ended

Dec. 31, 2013

Note 10. Accrued Compensation [Abstract]

Schedule of Accounts Payable and Accrued Liabilities [Table Text Block]

Accrued compensation as of December 31, 2013 and 2012 consists of:

	December 31,
	2013		2012
	(dollars in thousands)
Sales commission	$	11,237	$	8,789
Employee bonus	7,118		5,397
Employee benefits, payroll taxes and other	6,180		4,620
Total accrued compensation	$	24,535	$	18,806

XML

Fair Value Measures (Details) (USD $) In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Assets:
Money market funds	$ 122,527	$ 72,467
Foreign exchange contracts	375	97
Total	122,902	72,564
Liabilities:
Foreign exchange contracts	0	231
Total	0	231
Fair Value, Inputs, Level 1
Assets:
Money market funds	122,527	72,467
Foreign exchange contracts	0	0
Total	122,527	72,467
Liabilities:
Foreign exchange contracts	0	0
Total	0	0
Fair Value, Inputs, Level 2
Assets:
Money market funds	0	0
Foreign exchange contracts	375	97
Total	375	97
Liabilities:
Foreign exchange contracts	0	231
Total	0	231
Fair Value, Inputs, Level 3
Assets:
Money market funds	0	0
Foreign exchange contracts	0	0
Total	0	0
Liabilities:
Foreign exchange contracts	0	0
Total	$ 0	$ 0

XML

Income Taxes

12 Months Ended

Dec. 31, 2013

Income Taxes [Abstract]

Income Tax Disclosure [Text Block]

Income Taxes

The components of income before income taxes attributable to domestic and foreign operations are as follows:

	Year ended December 31,
	2013			2012			2011
	(dollars in thousands)
Income / (loss) before income taxes is as follows:
Domestic	$	(76,715	)	$	(37,203	)	$	(35,277	)
Foreign	7,205			4,517			5,041
Total	$	(69,510	)	$	(32,686	)	$	(30,236	)

The federal, state and foreign income tax provisions for the years ended December 31, 2013, 2012 and 2011 are summarized as follows:

	Year ended December 31,
	2013			2012		2011
	(dollars in thousands)
Current taxes:
Federal	$	—		$	—	$	—
State	(29		)	60		88
Foreign	1,236			2,483		1,619
Total current taxes	$	1,207		$	2,543	$	1,707
Deferred taxes:
Federal	$	(974	)	$	—	$	—
State	(70		)	—		—
Foreign	736			—		64
Total deferred taxes	(308		)	—		64
Total	$	899		$	2,543	$	1,771

During the three months ended March 31, 2013, the Company recorded approximately $1.1 million of additional net deferred tax liabilities related to the WH acquisition. These additional deferred tax liabilities create a new source of taxable income, thereby requiring us to release a portion of our deferred tax asset valuation allowance with a related reduction in income tax expense of approximately $1.1 million for 2013.

A reconciliation of the statutory U.S. federal income tax rate to the Company's effective income tax rate is as follows:

	Year ended December 31,
	2013		2012		2011
Federal statutory income tax rate	35.00	%	35.00	%	35.00	%
State tax, net of federal benefit	(0.06	)%	(1.51	)%	0.02	%
Foreign rate differential	(2.34	)%	(3.12	)%	(0.09	)%
Share-based compensation	(8.73	)%	(10.89	)%	(7.94	)%
Meals and entertainment	(0.29	)%	(0.36	)%	(0.16	)%
Inter-company debt restructuring	—	%	—	%	(3.68	)%
Other permanent differences	(2.13	)%	(0.27	)%	0.08	%
Valuation allowance	(22.75	)%	(26.63	)%	(29.05	)%
Effective income tax rate	(1.30	)%	(7.78	)%	(5.82	)%

Significant components of the Company's deferred tax assets are as follows:

	December 31,
	2013			2012
	(dollars in thousands)
Deferred tax assets:
Deferred revenue	$	2,747		$	2,558
Other reserves and accruals	7,194			7,405
Share-based compensation	12,106			8,716
Federal operating loss carryforwards	107,662			92,781
State and foreign net operating loss carryforwards	13,514			13,402
Research and development credits	3,800			3,825
Deferred tax assets	147,023			128,687
Deferred tax liabilities:
Property and equipment	$	(338	)	$	(282	)
Convertible debt	(20,334		)	—
Acquired intangible assets	(3,321		)	(1,077		)
Tax deductible goodwill	(406		)	(274		)
Deferred tax liabilities	(24,399		)	(1,633		)
Net deferred tax assets, before valuation allowance	122,624			127,054
Valuation allowance	(122,428		)	(126,853		)
Net deferred tax assets	$	196		201

ASC 740, Income Taxes, provides for the recognition of deferred tax assets if realization of such assets is more likely than not. In assessing the need for any additional valuation allowance in 2013, the Company considered all available evidence both positive and negative, including historical levels of income, legislative developments, expectations and risks associated with estimates of future taxable income, and ongoing prudent and feasible tax planning strategies.

As a result of this analysis for the year ended December 31, 2013, the Company has determined that it is more likely than not that it will not realize the benefits of its deferred tax assets in the U.S. and Japan due to continuing losses and therefore has recorded a valuation allowance to reduce the carrying value of these deferred tax assets to zero. The additional deferred tax assets relate to operations in foreign jurisdictions where the Company has determined that it is more likely than not that the deferred tax assets will be realized.

As of December 31, 2013, the Company had approximately $660.6 million of consolidated federal net operating loss carryforwards and $333.8 million of California net operating loss carryforwards available to offset future taxable income, respectively. The increase in net operating loss carryforwards resulted primarily from employee stock-based compensation deductions in the U.S. The federal net operating loss carryforwards expire in varying amounts between 2018 and 2033. The California net operating loss carryforwards expire in varying amounts between 2014 and 2033. The Company also had approximately $104.5 million of gross other state net operating loss carryforwards available to offset future taxable income which will expire in vary amounts between 2014 and 2033.

The net operating losses include approximately $100.4 million relating to the tax benefit of stock option exercises that, when realized, will be recorded as a credit to additional paid-in capital. During 2013, the Company recorded approximately $410,000 of tax benefits related to stock-based compensation that were credited to stockholder's equity during the year.

The Company also had approximately $5.2 million of federal and $2.6 million of California research and development tax credit carryforwards at the end of 2013. Thefederal credits expire in varying amounts between 2019 and 2028. The California research credits do not expire.

The Company's ability to utilize the net operating loss and tax credit carryforwards in the future may be subject to substantial restrictions in the event of past or future ownership changes as defined in Section 382 of the Internal Revenue Code and similar state tax laws. Such annual limitations could result in the expiration of the net operating loss and tax credit carryforwards before utilization.

The Company has not provided for U.S. federal and foreign withholding taxes on its undistributed earnings from its non-U.S. operations as of December 31, 2013 because the Company intends to indefinitely reinvest such earnings offshore. Additionally, the undistributed earnings are not significant. The Company makes the determination of whether to accrue taxes on such earnings on an entity by entity basis. The residual tax liability if such earnings were remitted may be reduced by foreign tax credits or other tax adjustments. Therefore, it is currently not practicable to compute.

ASC 740 requires the Company to recognize the financial statement effects of a tax position when it is more likely than not, based on the technical merits, that the position will be sustained upon examination.

The following table summarizes the activity related to unrecognized tax benefits for the periods presented:

	Years ended
	December 31,
	2013			2012
	(dollars in thousands)
Beginning balance - unrecognized tax benefits, gross	$	3,388		$	3,388
(Decrease) / Increases- related to prior year positions	300			—
(Decrease) / Increases- current year tax positions	—			—
(Decrease) / Increases- due to lapses	(31		)	—
Other	(4		)	—
Ending balance- unrecognized tax benefits, gross	$	3,653		$	3,388

The state unrecognized tax benefits included in these amounts are reported gross instead of net of federal benefit.

The Company had gross unrecognized tax benefits of $3.7 million and $3.4 million at December 31, 2013 and 2012, respectively. These unrecognized tax benefits, if recognized, would affect the Company's annual income tax provision. The changes were primarily due to the expiration of certain statute of limitations in 2013, and the net accrual for uncertain tax positions based upon the annual analysis.

The Company does not anticipate either material changes in the total amount or composition of its unrecognized tax benefits within 12 months of the reporting date. The Company accrues interest and penalties related to unrecognized tax benefits in income tax expense. No penalties were accrued in the years ended December 31, 2013 or 2012, and an immaterial amount of interest was included in the income tax provision during both 2013 and 2012.

The Company files federal, state and foreign income tax returns in jurisdictions with varying statutes of limitations. Due to its net operating loss carryforwards, the Company's income tax returns generally remain subject to examination by federal and most state tax authorities. In most of our significant foreign jurisdictions, the 2007 through 2012 tax years remain subject to examination by their respective tax authorities. In addition, the 2004 and 2005 tax years remain open to examination in Canada.

XML

Business Combinations Business Combination Policy (Policies)

12 Months Ended

Dec. 31, 2013

Business Combinations [Abstract]

Business Combinations Policy [Policy Text Block]

Under the acquisition method of accounting, the Company allocates the purchase price to the identifiable assets and liabilities based on their estimated fair value at the date of acquisition. To determine the value of the intangible assets, the Company makes various estimates and assumptions. Methodologies used in valuing the intangible assets include, but are not limited to, the expected costs to recreate the assets, present value of future payments, relief of royalty and multiple period excess earnings. The excess of the purchase price over the total identifiable assets has been recorded as goodwill which includes synergies expected from the expanded service capabilities and the value of the assembled work force in accordance with generally accepted accounting principles.

XML

Business Combinations Business Combinations (Details) (USD $)	3 Months Ended	12 Months Ended			3 Months Ended		3 Months Ended		3 Months Ended		3 Months Ended		3 Months Ended			3 Months Ended
	Mar. 31, 2013	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2013 T-HR Business Combination [Member]	Nov. 01, 2013 T-HR Business Combination [Member]	Jun. 30, 2013 OM Business Combination [Member]	May 03, 2013 OM Business Combination [Member]	Mar. 31, 2013 WH Business Combination [Member]	Mar. 06, 2013 WH Business Combination [Member]	Sep. 30, 2011 SPC Business Combination [Member]	Aug. 02, 2011 SPC Business Combination [Member]	Dec. 31, 2013 RA Business Combination [Member]	Dec. 31, 2012 RA Business Combination [Member]	Nov. 21, 2012 RA Business Combination [Member]	Dec. 31, 2013 SAC Business Combination [Member]	Jun. 30, 2012 SAC Business Combination [Member]	May 31, 2012 SAC Business Combination [Member]	Nov. 01, 2013 Trademarks [Member] T-HR Business Combination [Member]	May 03, 2013 Trademarks [Member] OM Business Combination [Member]	Mar. 06, 2013 Trademarks [Member] WH Business Combination [Member]	Aug. 02, 2011 Trademarks [Member] SPC Business Combination [Member]	Nov. 21, 2012 Trademarks [Member] RA Business Combination [Member]	May 31, 2012 Trademarks [Member] SAC Business Combination [Member]	Aug. 02, 2011 Noncompete Agreements [Member] SPC Business Combination [Member]	Nov. 21, 2012 Noncompete Agreements [Member] RA Business Combination [Member]	May 31, 2012 Noncompete Agreements [Member] SAC Business Combination [Member]	Nov. 01, 2013 Developed Technology T-HR Business Combination [Member]	May 03, 2013 Developed Technology OM Business Combination [Member]	Mar. 06, 2013 Developed Technology WH Business Combination [Member]	Aug. 02, 2011 Developed Technology SPC Business Combination [Member]	Nov. 21, 2012 Developed Technology RA Business Combination [Member]	May 31, 2012 Developed Technology SAC Business Combination [Member]	Nov. 01, 2013 Customer Relationships T-HR Business Combination [Member]	May 03, 2013 Customer Relationships OM Business Combination [Member]	Mar. 06, 2013 Customer Relationships WH Business Combination [Member]	Aug. 02, 2011 Customer Relationships SPC Business Combination [Member]	Nov. 21, 2012 Customer Relationships RA Business Combination [Member]	May 31, 2012 Customer Relationships SAC Business Combination [Member]	Mar. 06, 2013 Internal Revenue Service (IRS) [Member] WH Business Combination [Member]	Mar. 06, 2013 State WH Business Combination [Member]
Business Acquisition [Line Items]
Cash						$ 0		$ 1,069,000		$ 264,000		$ 0			$ 0			$ 179,000
Accounts receivable						0		804,000		0		47,000			444,000			95,000
Intangible asset																			600,000	400,000	200,000	0	200,000	487,000	0	200,000	883,000	1,300,000	5,100,000	1,100,000	2,513,000	1,300,000	82,000	1,000,000	3,000,000	2,100,000	183,000	1,400,000	169,000
Goodwill		84,478,000	35,661,000	27,564,000		21,543,000		18,176,000		9,721,000		157,000			3,557,000			4,446,000
Accounts Payable												0			(372,000)			0
Other assets / liabilities						352,000		(433,000)		(75,000)		0			(435,000)			(128,000)
Deferred tax liabilities						0		0		(1,322,000)																														1,100,000	204,000
Provision for income taxes		899,000	2,543,000	1,771,000					1,100,000
Cash paid by the Company as consideration					24,800,000		23,500,000		10,200,000		1,100,000			5,000,000			4,000,000
Escrow payments					2,500,000
Total purchase price						24,795,000		28,116,000		11,988,000		2,900,000			6,294,000			6,213,000
Additional cash consideration for acquisition							3,500,000		1,800,000		375,000		1,100,000	1,300,000		1,600,000	2,200,000
Business combination consideration withheld for tax matters								1,100,000
Employee termination costs							311,000
Business combination transaction costs	3,000,000				1,300,000		1,100,000		560,000					1,200,000
Company common stock issued as consideration for acquisiton											38,102
Value of shares issued to acquire SPC				$ 1,400,000							$ 1,400,000

XML

Schedule II Valuation and Qualifying Accounts Allowance for Doubtful Accounts Valuation Account (Tables)

12 Months Ended

Dec. 31, 2013

Allowance for Doubtful Accounts [Abstract]

Schedule of Accounts, Notes, Loans and Financing Receivable [Table Text Block]

			Additions
	Beginning balance		Charged to operations		Charged to deferred revenues		Write-offs			Ending balance
	(dollars in thousands)
Trade receivables allowance
Year ended December 31, 2013	$	701	$	1,041	$	1,902	$	(2,811	)	$	833
Year ended December 31, 2012	396		616		1,819		(2,130		)	701
Year ended December 31, 2011	$	456	$	328	$	1,521	$	(1,909	)	$	396

XML

Consolidated Statements of Total Equity (USD $) In Thousands, except Share data, unless otherwise specified	Total	Common stock	Additional paid-in capital	Accumulated other comprehensive income / (loss)	Accumulated deficit
Balance - value at Dec. 31, 2010		$ 649	$ 416,582	$ 578	$ (311,525)
Total equity at Dec. 31, 2010	106,284
Balance - shares at Dec. 31, 2010		64,887,677
Increase (Decrease) in Stockholders' Equity
Exercise of stock options for cash - shares		2,052,798
Exercise of stock options for cash - value	13,749	21	13,728
Repurchase and vesting of restricted awards and units - shares		1,806,719
Repurchase and vesting of restricted awards and units - value	289	18	(307)
Income tax expense - foreign stock based compensation	319		319
Stock-based compensation	38,315		38,315
Capitalized stock-based compensation	448		448
Stock Issued During Period, Shares, Acquisitions		38,102
Value of shares issued to acquire SPC	1,400		1,400
Accumulated Pension Liability - Philippines	(130)			(130)
Foreign currency translation adjustment	(79)			(79)
Net loss	(32,007)				(32,007)
Total equity at Dec. 31, 2011	128,010
Balance - value at Dec. 31, 2011		688	470,485	369	(343,532)
Balance - shares at Dec. 31, 2011		68,785,296
Increase (Decrease) in Stockholders' Equity
Exercise of stock options for cash - shares		2,028,576
Exercise of stock options for cash - value	15,935	20	15,915
Repurchase and vesting of restricted awards and units - shares		1,861,393
Repurchase and vesting of restricted awards and units - value	(257)	19	(276)
Excess tax benefit on stock-based compensation	297		297
Stock-based compensation	48,442		48,442
Capitalized stock-based compensation	990		990
Accumulated Pension Liability - Philippines	(78)			(78)
Foreign currency translation adjustment	659			659
Net loss	(35,229)				(35,229)
Total equity at Dec. 31, 2012	158,769
Balance - value at Dec. 31, 2012		727	535,853	950	(378,761)
Balance - shares at Dec. 31, 2012	72,675,265	72,675,265
Increase (Decrease) in Stockholders' Equity
Exercise of stock options for cash - shares	1,102,000	1,102,032
Exercise of stock options for cash - value	16,951	11	16,940
Repurchase and vesting of restricted awards and units - shares		1,702,944
Repurchase and vesting of restricted awards and units - value	(162)	17	(179)
Excess tax benefit on stock-based compensation	410		410
Stock-based compensation	73,660		73,660
Capitalized stock-based compensation	1,099		1,099
Convertible 0.25% senior notes issuance	60,931		60,931
Repurchased and retirement of common stock		(348,837)
Repurchased and retired common stock price paid	(30,001)	(4)	(29,997)
Accumulated Pension Liability - Philippines	(60)			(60)
Foreign currency translation adjustment	(1,136)			(1,136)
Net loss	(70,409)				(70,409)
Total equity at Dec. 31, 2013	210,052
Balance - value at Dec. 31, 2013		$ 751	$ 658,717	$ (246)	$ (449,170)
Balance - shares at Dec. 31, 2013	75,131,404	75,131,404

XML

Cash & Cash Equivalents

12 Months Ended

Dec. 31, 2013

Note 4. Cash & Cash Equivalents [Abstract]

Cash and Cash Equivalents Disclosure

Cash and Cash Equivalents

Cash equivalents are comprised of investments in money market mutual funds. Cash and cash equivalents are recorded at cost, which approximates fair value.

	December 31,
	2013		2012
	(dollars in thousands)
Cash	$	329,050	$	113,392
Money Market Mutual Funds	122,527		72,467
Total cash and cash equivalents	$	451,577	$	185,859

Restricted cash totaled $753,000 and $541,000 as of December 31, 2013 and December 31, 2012, respectively. These restricted cash accounts secure letters of credit applied against certain of the Company’s facility lease agreements. Of the $753,000 restricted cash balance as of December 31, 2013, $38,000 is classified as current other assets and $715,000 is classified as long-term other assets. The $541,000 restricted cash balance as of December 31, 2012 includes $266,000 classified as current other assets and $275,000 classified as long-term other assets.

The Company maintains cash balances at several banks. Accounts located in the United States are insured by the Federal Deposit Insurance Corporation ("FDIC") up to $250,000. Certain operating cash accounts may exceed the FDIC limits.

XML

Accrued Compensation (Details) (USD $) In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Note 10. Accrued Compensation [Abstract]
Sales Commission	$ 11,237	$ 8,789
Employee bonus	7,118	5,397
Employee benefits, payroll taxes and other	6,180	4,620
Total accrued compensation	$ 24,535	$ 18,806

XML

Significant Accounting Policies (Tables)

12 Months Ended

Dec. 31, 2013

Significant Account Policies [Abstract]

Revenue by geographic region

Revenue by geographic region, based on the billing address of the customer, was as follows for the periods presented:

	Year ended December 31,
	2013			2012			2011
	(dollars in thousands)
United States	$	308,513		$	227,975		$	172,527
International	105,995			80,850			63,799
Total revenue	$	414,508		$	308,825		$	236,326
Percentage of revenue generated outside of the United States	26		%	26		%	27		%

No single country outside the United States represented more than 10% of revenue during the years ended December 31, 2013, 2012 or 2011.

XML

Income Taxes (Tables)

12 Months Ended

Dec. 31, 2013

Income Taxes [Abstract]

Schedule of Components of Income Tax Expense (Benefit) [Table Text Block]

The components of income before income taxes attributable to domestic and foreign operations are as follows:

	Year ended December 31,
	2013			2012			2011
	(dollars in thousands)
Income / (loss) before income taxes is as follows:
Domestic	$	(76,715	)	$	(37,203	)	$	(35,277	)
Foreign	7,205			4,517			5,041
Total	$	(69,510	)	$	(32,686	)	$	(30,236	)

The federal, state and foreign income tax provisions for the years ended December 31, 2013, 2012 and 2011 are summarized as follows:

	Year ended December 31,
	2013			2012		2011
	(dollars in thousands)
Current taxes:
Federal	$	—		$	—	$	—
State	(29		)	60		88
Foreign	1,236			2,483		1,619
Total current taxes	$	1,207		$	2,543	$	1,707
Deferred taxes:
Federal	$	(974	)	$	—	$	—
State	(70		)	—		—
Foreign	736			—		64
Total deferred taxes	(308		)	—		64
Total	$	899		$	2,543	$	1,771

Schedule of Effective Income Tax Rate Reconciliation [Table Text Block]

A reconciliation of the statutory U.S. federal income tax rate to the Company's effective income tax rate is as follows:

	Year ended December 31,
	2013		2012		2011
Federal statutory income tax rate	35.00	%	35.00	%	35.00	%
State tax, net of federal benefit	(0.06	)%	(1.51	)%	0.02	%
Foreign rate differential	(2.34	)%	(3.12	)%	(0.09	)%
Share-based compensation	(8.73	)%	(10.89	)%	(7.94	)%
Meals and entertainment	(0.29	)%	(0.36	)%	(0.16	)%
Inter-company debt restructuring	—	%	—	%	(3.68	)%
Other permanent differences	(2.13	)%	(0.27	)%	0.08	%
Valuation allowance	(22.75	)%	(26.63	)%	(29.05	)%
Effective income tax rate	(1.30	)%	(7.78	)%	(5.82	)%

Net deferred tax assets

Significant components of the Company's deferred tax assets are as follows:

	December 31,
	2013			2012
	(dollars in thousands)
Deferred tax assets:
Deferred revenue	$	2,747		$	2,558
Other reserves and accruals	7,194			7,405
Share-based compensation	12,106			8,716
Federal operating loss carryforwards	107,662			92,781
State and foreign net operating loss carryforwards	13,514			13,402
Research and development credits	3,800			3,825
Deferred tax assets	147,023			128,687
Deferred tax liabilities:
Property and equipment	$	(338	)	$	(282	)
Convertible debt	(20,334		)	—
Acquired intangible assets	(3,321		)	(1,077		)
Tax deductible goodwill	(406		)	(274		)
Deferred tax liabilities	(24,399		)	(1,633		)
Net deferred tax assets, before valuation allowance	122,624			127,054
Valuation allowance	(122,428		)	(126,853		)
Net deferred tax assets	$	196		201

Unrecognized tax benefits

The following table summarizes the activity related to unrecognized tax benefits for the periods presented:

	Years ended
	December 31,
	2013			2012
	(dollars in thousands)
Beginning balance - unrecognized tax benefits, gross	$	3,388		$	3,388
(Decrease) / Increases- related to prior year positions	300			—
(Decrease) / Increases- current year tax positions	—			—
(Decrease) / Increases- due to lapses	(31		)	—
Other	(4		)	—
Ending balance- unrecognized tax benefits, gross	$	3,653		$	3,388

XML

Other Employee Benefits

12 Months Ended

Dec. 31, 2013

Other Employee Benefits [Abstract]

Pension and Other Postretirement Benefits Disclosure [Text Block]

Other Employee Benefits Plans

The Company has a defined contribution retirement plan ("the Plan") that covers substantially all domestic employees of the Company. The Plan allows employees to contribute gross salary through payroll deductions up to the legally mandated limit based on their jurisdiction. Effective January 1, 2013, the Company increased the maximum annual employer contribution match from $3,570 to $4,000. The Company also contributes to various retirement plans for its employees outside the United States. The Company contributed $3.9 million, $2.7 million and $2.3 million to its various retirement plans for the years ended December 31, 2013, 2012 and 2011, respectively.

The Company recorded a total of $188,000 in 2013 and $152,000 in 2012 in service and interest costs and actuarial losses relating to its statutory pension benefit obligation for its employees in Manila, Philippines. Included in long-term liabilities is the total unfunded projected benefit obligation for this plan which is approximately $482,000 and $321,000 as of December 31, 2013 and 2012, respectively. During fiscal years 2013, 2012 and 2011 the Company recorded $126,000, $74,000 and $32,000 respectively, in periodic benefit costs for this plan with a corresponding decrease in accumulated other comprehensive income.