0001178913-18-000043.txt : 20180108 0001178913-18-000043.hdr.sgml : 20180108 20180108060634 ACCESSION NUMBER: 0001178913-18-000043 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 13 CONFORMED PERIOD OF REPORT: 20180108 FILED AS OF DATE: 20180108 DATE AS OF CHANGE: 20180108 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 18514734 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1820966.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of December 2017 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant's Name into English)

13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F x Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 SmartAction Joins NICE inContact DEVone Program to Provide AI-Powered Intelligent Self-Service to Contact Centers on CXexchange Marketplace, Dated December 04, 2017.

99.2 One of Australia’s Largest Insurers Selects NICE’s Nexidia Analytics Solution to Improve Customer Experience, Dated December 05, 2017.

99.3 NICE Launches Global Compliance Assurance Webinar Series, Dated December 05, 2017.

99.4 Frost & Sullivan Recognizes NICE with Technology Leadership Award for Investigation and Evidence Management Solutions, Dated December 06, 2017.

99.5 NICE Robotic Process Automation and Desktop Analytics Rated a Market Leader in Product Satisfaction, Dated December 06, 2017.

99.6 NICE Accelerates Momentum to Fortify its Market Leadership in Cognitive Process Automation and Artificial Intelligence with New Customer Wins and Innovative Technology, Dated December 07, 2017.

99.7 IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace, Dated December 11, 2017.

99.8 Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Center Merging Eight Regional Centers, Dated December 12, 2017.

99.9 NICE Enhances NICE COMPASS with Automated System Health Checks for Voice Trade Communications and Recording, Dated December 12, 2017.

100.0 NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market, Dated December 14, 2017.

100.1 NICE inContact CXone Rated Highest in Product Satisfaction by Customers in DMG Consulting Report, Dated December 18, 2017.

100.2 NICE Enhances NICE COMPASS with Automated Compliance Assurance Reporting to Help Financial Services Organizations Comply with MiFID II, Dated December 21, 2017.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

	NICE LTD.

	By:	/s/ Hagit Yinon
		Name: Hagit Yinon
		Title: Corp. VP, Finance
		Dated: January 8, 2018

EXHIBIT INDEX

99.1 SmartAction Joins NICE inContact DEVone Program to Provide AI-Powered Intelligent Self-Service to Contact Centers on CXexchange Marketplace, Dated December 04, 2017.

99.2 One of Australia’s Largest Insurers Selects NICE’s Nexidia Analytics Solution to Improve Customer Experience, Dated December 05, 2017.

99.3 NICE Launches Global Compliance Assurance Webinar Series, Dated December 05, 2017.

99.4 Frost & Sullivan Recognizes NICE with Technology Leadership Award for Investigation and Evidence Management Solutions, Dated December 06, 2017.

99.5 NICE Robotic Process Automation and Desktop Analytics Rated a Market Leader in Product Satisfaction, Dated December 06, 2017.

99.6 NICE Accelerates Momentum to Fortify its Market Leadership in Cognitive Process Automation and Artificial Intelligence with New Customer Wins and Innovative Technology, Dated December 07, 2017.

99.7 IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace, Dated December 11, 2017.

99.8 Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Center Merging Eight Regional Centers, Dated December 12, 2017.

99.9 NICE Enhances NICE COMPASS with Automated System Health Checks for Voice Trade Communications and Recording, Dated December 12, 2017.

100.0 NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market, Dated December 14, 2017.

100.1 NICE inContact CXone Rated Highest in Product Satisfaction by Customers in DMG Consulting Report, Dated December 18, 2017.

100.2 NICE Enhances NICE COMPASS with Automated Compliance Assurance Reporting to Help Financial Services Organizations Comply with MiFID II, Dated December 21, 2017.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

SmartAction Joins NICE inContact DEVone Program to Provide AI-Powered

Intelligent Self-Service to Contact Centers on CXexchange Marketplace

SmartAction Offers Conversational Self-Service Platform for CXone Users

Salt Lake City – December 4, 2017 – NICE inContact (Nasdaq:NICE) today announced that SmartAction, a customer service automation company, has joined the DEVone developer program and provides artificial intelligence-powered self-service solutions on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform.

SmartAction’s AI-Powered Intelligent Self-Service extends CXone by allowing clients to efficiently automate customer service engagements in any channel – voice, text, chat, and social media - on one platform.

NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

NICE inContact customers will benefit from automating self-service interactions by:

Automating conversations never thought possible and turning complex processes into effortless self-service experiences

Reducing costs by up to 60% over live agents and reducing call handle times up to 45%

Orchestrating amazing customer experiences in every channel – voice, text, chat, social, and mobile

“SmartAction is excited for this partnership with NICE inContact and being part of CXexchange,” said Tom Lewis, CEO for SmartAction. “Our technology integrated with CXone helps brands offer great self-service experiences to their customers while simultaneously improving their bottom lines.”

DEVone offers partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how SmartAction works with CXone can visit CXexchange to learn more about the application and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.

“Artificial intelligence can power more conversational self-service interactions in the contact center,” said Paul Jarman, CEO of NICE inContact. “Enhancing CXone’s AI-capabilities provides NICE inContact users with a seamless opportunity to reduce customer effort automate self-service interactions. We welcome SmartAction as part of the CXexchange marketplace.”

About NICE inContact

NICE inContact is the cloud contact center software leader, with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and is part of NICE, the leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

About SmartAction

SmartAction is transforming customer self-service with Artificial Intelligence. The company works with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, text, chat, and social media. SmartAction’s state-of-the-art technology and industry-leading expertise is fundamentally improving the way customers communicate with the brands they love. SmartAction was recognized by Deloitte as a Tech Fast 500 recipient in 2016 and Gartner “Cool Vendor” 2017. To learn more, visit SmartAction.ai.

NICE inContact Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

One of Australia’s Largest Insurers Selects NICE’s Nexidia Analytics

Solution to Improve Customer Experience

The company turned to NICE’s market-leading analytics solution to gain fast, accurate, AI-driven

insights from its global omnichannel interactions

Hoboken, N.J., December 5, 2017 – NICE (Nasdaq: NICE) today announced that one of Australia’s largest multinational insurance companies is implementing Nexidia Analytics as part of an initiative to improve customer experience, increase efficiency and reduce costs. The company selected the next-generation omnichannel analytics solution due to its speed, accuracy and responsiveness, as well as its integration capabilities and impressive proven results.

Nexidia Analytics rapidly captures and analyzes 100 percent of the Australian insurer’s customer calls, combines the information with interaction data from web chats, surveys and more, and then derives rich, accurate and actionable insights. This allows the company to identify customer service pain points, take action to address them, forecast the potential benefits of specific improvements, and later measure the results. With unified metrics from various interaction channels, company supervisors are also empowered to identify best practices and coaching opportunities among their agents, ensuring that required scripts and regulatory requirements are fulfilled.

With nearly 5,000 contact center seats, handling about 12 million interactions annually, the company identified a business opportunity in making customer experience one of its key differentiators. Recognizing that this required a more precise understanding of their customer interactions, the company selected NICE’s Nexidia Analytics solution to provide the insights that drive increased satisfaction and efficiency. As a NICE customer for over 20 years, the insurer saw Nexidia Analytics as an extension of its existing offering, seamlessly integrating with the NICE recording platform already in use.

Key to the success of NICE’s analytics platform is the artificial intelligence technology underpinning its capabilities, including deep-learning neural networks and natural language processing that make it progressively more accurate in identifying the drivers of customer satisfaction. The technology also allows sophisticated searches across contact center interactions, in order to drive actionable business insights that the company can use to improve customer service. This has made NICE speech analytics the recognized leader in the market, according to DMG Consulting.

Darren Rushworth, president, NICE APAC:

“The Australian insurer’s implementation of NICE Nexidia Analytics is the largest of its kind in the region, providing the company analytics with no limits. Our solution navigates the complexities of modern insurance sector interactions, extracts implicit feedback across multiple channels, and draws actionable insights from all customer touchpoints. With these interaction analytics capabilities, the client gets to know its customers better, no matter how large the base is, and can make decisions that improve both customer experience and bottom-line business results.”

About NICE

NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

NICE Launches Global Compliance Assurance Webinar Series

To Show How NICE COMPASS Helps FSOs Address Pain Points Around

MiFID II, Dodd-Frank and Code of Conduct Regulations

The series of educational sessions, geared toward Compliance and IT executives,

will address how financial services organizations can automate

compliance assurance processes and reduce risk

Hoboken, N.J. – December 5, 2017 – Financial services organizations (FSOs) worldwide are drowning under the weight of mounting regulations, including MiFID II, Dodd-Frank and Code of Conduct, which expand the scope of employees, asset classes, communication channels, and devices that need to be recorded and monitored, while also demanding evidence of compliance, and imposing escalating fines for compliance breaches. For FSOs that still adhere to manual compliance assurance processes, the expanding requirements are especially burdensome. Against this regulatory backdrop, NICE (Nasdaq:NICE), a leading provider of financial communication compliance and trade reconstruction solutions, announces a new webinar series to educate FSO Compliance and Information Technology executives and managers on how to reduce risk and save time by automating processes around voice compliance, reporting, and responding to regulatory requests.

NICE will kick off its Navigating & Automating Compliance Assurance Webinar Series on December 19 with a webcast titled, “The Impact of New Global Regulations on Communications Compliance” featuring Dan Simpson, Head of Research with think-tank JWG, a NICE partner and trusted regulatory compliance industry expert. Simpson has researched the impact of MiFID II /MiFIR and other EU trading regulations on the global marketplace.

“New and evolving regulations, such as MiFID II, Dodd-Frank and Code of Conduct, are intensifying communications compliance requirements for FSOs, which has a trickle-down effect on Compliance Managers and IT professionals,” said Christopher Wooten, Executive Vice President, NICE. “For example, it’s no longer sufficient to simply record regulated users; firms now also need to provide evidence of compliance. Adding to this demand are faster mandated turnaround times for FSOs to respond to regulators. The Navigating & Automating Compliance Assurance Webinar Series will educate attendees on these new requirements and demonstrate how NICE COMPASS can help FSOs automate communication compliance assurance processes.”

The Navigating & Automating Compliance Assurance Webinar Series will be conducted as follows:

The Impact of New Global Regulations on Communications Compliance (December 19, 10 am EST / 15:00 GMT). Join JWG and NICE for an in-depth update on the latest regulations, including Dodd-Frank, Code of Conduct, and now MiFID II, and their impact on communications compliance, and what it means for your firm. Learn how NICE COMPASS can help your firm comply with all communications-related aspects of these regulations.

Achieving Recording System Assurance with Automated Recording Checks (January 11, 10 am EST / 15:00 GMT). Today’s regulations demand complete transparency and accept no excuse for ’lost calls,’ even due to a technical glitch or failure. That’s why FSOs employ small armies of employees to ‘walk the floor’ and perform test calls and manual recording checks. But with new regulations (like MiFID II) requiring recording of more regulated users, across more asset classes, and mandating proof of compliance, a better approach is needed. See how NICE COMPASS addresses this problem through automated health checks that test every aspect of your communication and recording processes (and associated systems) for flawless performance.

Compliance Assurance Evidencing with Automated Reporting and Alerting (January 25, 10 am EST / 15:00 GMT). Global regulations such as MiFID II are also imposing new stricter reporting requirements on FSOs which now need to provide evidence to regulators that communications for all regulated users are being reliably recorded and retained. Learn how NICE COMPASS’ automated compliance assurance reporting saves time, ensures compliance, and reduces the risk of fines, by providing a thorough, end-to-end reconciliation of the entire recording process across all regulated users.

Automating Call Extractions for Regulatory Investigations (February 8, 10am EST / 15:00 GMT). When regulators request recordings, time is not on your side. Regulations, such as, Dodd-Frank, Code of Conduct and MiFID II all demand a rapid turnaround time, in some cases 72 hours. Compounding this, regulators may demand tens or hundreds of thousands of calls, spanning months or years. New regulations such as MiFID II will only expand the scope and frequency of such requests. See how NICE COMPASS’ advanced extraction capabilities can help your firm quickly identify, locate and retrieve complete trade conversations for regulatory investigations (millions of calls per day), in one simple step.

Additional NICE FSO regulatory compliance, legal and technology industry experts joining the Webinar Series include:

David T. Ackerman, Esq., Subject Matter Expert, NICE Communications Compliance Line of Business, and Arno Sybrandy, Product Marketing Director for NICE Financial Communication Compliance, who has more than two decades’ experience in the financial software industry.

NICE COMPASS, together with NICE Trading Recording (NTR), provides a comprehensive solution for recording all communications (front office and back office, fixed and mobile), and for assuring complete compliance with financial regulations. Many of the world's leading banks rely on the NTR solution for reliable communications recording for turrets, desk phones, mobile phones, and Unified Communications platforms. NICE COMPASS and NTR are part of NICE's comprehensive suite of holistic surveillance solutions for the financial services industry.

To register for the Navigating & Automating Compliance Webinar Series, please visit: www.HolisticSurveillance.com/Webinars.

For more information on these webinars and NICE COMPASS, email fmc@nice.com or follow NICE Financial Communications Compliance on Twitter or LinkedIn.

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +1-551-256-5202, cindy.morgan-olson@niuceactimize.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

Frost & Sullivan Recognizes NICE with Technology Leadership Award

for Investigation and Evidence Management Solutions

Hoboken, N.J. – December 6, 2017 – NICE (Nasdaq: NICE) announced today that it has earned Frost & Sullivan's prestigious Technology Leadership Award for Investigation and Evidence Management Solutions. This award recognizes companies that demonstrate excellence in growth, innovation and leadership in their respective industries.

“Frost & Sullivan is honoring NICE with this Technology Leadership Award because of the company’s demonstrated leadership and commitment to driving innovation in digital evidence management for police departments,” said Danielle VanZandt, Security Industry Analyst, Aerospace, Defense & Security, Frost & Sullivan. “The volume, variety and velocity of digital evidence is growing every day, and the current manual methods investigators use to collect, analyze and share it simply haven’t kept pace. As the first and most comprehensive end-to-end cloud-based solution for managing digital evidence and investigations, NICE Investigate is uniquely equipped to bridge this gap.”

In announcing NICE’s selection for the Technology Leadership Award, Frost & Sullivan lauded NICE Investigate for its customer-centric innovations, proven ROI, superior integration and analytics capabilities, and workflow tools that bolster investigative efficiency and case solvability. The report, in part, states: “NICE is a leader in the digital investigation and evidence management industry, with solutions that are years ahead of the competition. Competitors will struggle to match Investigate’s capabilities and will likely fall short due to NICE’s superior analytical and integration capabilities which position NICE for continued growth and mindshare in the future.”

"NICE is thrilled to be recognized by Frost & Sullivan as a leader in the digital evidence management space,” said Chris Wooten, Executive Vice President, NICE. "At a time when many police department budgets and resources are stretched thin in North America and around the world, NICE Investigate helps drive productivity, cost savings and increased case solvability through process automation and advanced analytics.

Early research shows that using NICE Investigate, investigators can shave up to six hours off of each investigation, bringing justice to victims and resolution to cases much faster; and this is just the tip of the iceberg, because it only accounts for the time savings involved in collecting evidence. Additionally, because evidence can be obtained, assembled and shared much more thoroughly and faster, there’s also a much greater likelihood of obtaining an early guilty plea. This results in additional savings and community benefits down the road, by reducing the potential for additional bail processes, double-touching of the case, re-arrest, and so on.

A full copy of the Frost & Sullivan analyst report can be downloaded at: http://info.nice.com/Frost-Investigate-Report.

About NICE Investigate
Running on the secure Microsoft Azure Government cloud, NICE Investigate is a comprehensive, scalable, CJIS-compliant, cloud-based, end-to-end solution for managing investigations and digital evidence. NICE Investigate automates digital evidence collection, analysis and sharing to enhance case solvability and transform investigators into more efficient and effective crime-solvers. Here’s how:

Evidence Collection: Today, digital evidence collection typically involves logging on to myriad systems, sending emails, placing phone calls, filling out forms, and manually driving from location to location. With NICE Investigate, investigators log in to one system; a powerful ‘Google-like’ search tool brings back evidence from all connected structured and unstructured data sources. A secure Community Portal also makes it easy to crowdsource citizen video, photos and tips. Private businesses can register their CCTV cameras as well.

Evidence Analysis: Investigators often spend grueling hours manually sifting through digital evidence to put it into proper context. Proprietary video codecs and players can also complicate investigations. NICE Investigate automatically transcodes video into a playable format and helps investigators visualize evidence in meaningful ways, for example on maps and timelines.

Evidence Sharing: Today, digital evidence has to be manually copied onto CDs and then hand-delivered to the prosecutor. NICE Investigate's virtual case folders make sharing simple. Instead of copying evidence, an investigator can securely and electronically share evidence, simply by emailing a link to a digital case file. The system automatically tracks who accessed which files and when to protect evidence integrity and preserve chain of custody.

About the Frost & Sullivan Technology Leadership Award
Frost & Sullivan's global team of analysts and consultants continuously research a wide range of markets across multiple sectors and geographies. As part of this ongoing research, Frost & Sullivan identifies companies that are true industry leaders, delivering best practices in growth, innovation, and leadership. Identifying such companies involves extensive primary and secondary research across the entire value chain of specific products and/or markets. Companies selected for this honor focus on delivering the best products at optimal prices to maximize customer value and customer experience, and by doing so are growth leaders in their respective industries. This kind of excellence typically translates into superior performance in three key areas: demand generation, brand development, and competitive positioning. These areas serve as the foundation of a company's future success and prepare it to deliver on the two criteria that define the Technology Leadership Award (Visionary Innovation & Performance and Customer Impact). Technology Leadership Award candidates are subjected to a rigorous 10-step review process by Frost and Sullivan industry analysts who compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

NICE Robotic Process Automation and Desktop Analytics Rated a

Market Leader in Product Satisfaction

Customers rate NICE at the top in overall vendor and multiple product satisfaction categories,

including perfect scores for process analytics, workflow and alerting, according to a top analyst firm

Hoboken, N.J., December 6, 2017 – NICE (Nasdaq:NICE) today announced that it has been recognized as a market leader in customer satisfaction for its robotic process automation and desktop analytics solutions, according to a new report by DMG Consulting LLC.

DMG, a leading contact center and back-office research and consulting firm, highlighted NICE in its 2017 Robotic Process Automation and Desktop Analytics Product and Market Report as receiving multiple top satisfaction ratings from global customers. This includes a leading score in overall vendor satisfaction and in 10 out of 15 product satisfaction categories, including perfect scores in process analytics, workflow and alerting. Other product satisfaction categories in which NICE was rated at the top were ability to deliver real-time agent guidance, ability to deliver next-best action recommendations, process automation, ability to create and modify business rules, ability to create forms with embedded logic checks, and ease of integration with third-party applications.

The DMG report, which offers insights into vendors, products, functionality and opportunities in the robotic process automation and desktop analytics space, includes a prediction of more than 100% growth in the number of RPA customers per year for the next five years. According to the research firm, this will mean around 3.5 million distinct RPA solutions (robots) in the field by 2021. While “both attended and unattended use cases” will proliferate, the DMG report expects that these two types of automation will ultimately “be combined over time” and artificial intelligence will “be embedded in RPA applications to enhance the level of automation.”

“The digital transformation is driving changes throughout enterprises, impacting the way they market, sell and provide service to their customers and prospects,” said Donna Fluss, President, DMG Consulting. “Companies who are serious about the digital transformation are using this opportunity to re-think and re-imagine the way they conduct business and operate. Desktop analytics and RPA solutions are already making quantifiable contributions to digital transformations, as these tools enable companies to automate activities and provide transparency.”

Miki Migdal, President of the NICE Enterprise Product group, said: “The customer satisfaction results published in the DMG report reflect NICE’s commitment to developing innovative solutions to complex automation challenges, helping companies eliminate human error and resolve issues faster. The combination of attended and unattended robotic automation, along with robust desktop analytics, enables organizations to hand over routine, repetitive tasks to a ‘virtual workforce’ that is also capable of alerting them when human intervention is necessary. And NICE’s natural language processing and text analytics engines provide the cognitive decisioning necessary for providing frontline agents and back office employees context-sensitive next-best-action recommendations in real time. The reduction in error rates, rework and decrease in customer complaints among our clients is testimony to how NICE RPA and analytics solutions are helping reinvent modern customer service.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Miki Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE Accelerates Momentum to Fortify its Market Leadership in

Cognitive Process Automation and Artificial Intelligence with New

Customer Wins and Innovative Technology

NICE triples its RPA new logos in FY17, grows its partner network to over 40 leading

integrators and doubles the size of its Process Automation R&D group

Hoboken, N.J., December 07, 2017 – NICE (Nasdaq:NICE) today announced the rapidly growing momentum behind its Robotic Process Automation (RPA) platform, with the world’s largest enterprises adopting the solution to automate both repetitive and highly complex business processes. The company has on boarded eight new technology partners since the launch of its open RPA platform in September and grown its network of global strategic partnerships to more than 40 leading organizations, spanning consulting, implementation, and training partners.

NICE’s proprietary RPA platform and technology has found strong favour in the market as the leading solution that delivers a seamless integration of both desktop (attended) and robotic (unattended) automations within a single offering. This approach marks NICE’s native capability to automate more complex process scenarios such as exceptions escalations, with precision and speed.

With a primed ability to automate more complex operational processes, NICE’s framework for integration with cognitive software vendors enables organizations to take advantage of integrations with the foremost in cognitive technology for Optical Character Recognition (OCR), chat and voice bots, and machine learning. This unique set of capabilities is changing the game by establishing new industry standards as enterprises are approaching NICE to support their strategic transformation initiatives.

Growing market penetration

Since the beginning of the year, NICE has tripled its cadence of acquiring new RPA customers, with leading public and private sector organizations around the globe adopting the platform for automation of complex operational processes. NICE’s most recent new business win, a leading business process outsourcing provider in the US, is using the combination of NICE’s attended, unattended and OCR functionality to process invoice and shipment orders.

In addition, NICE’s unique set of capabilities and innovative technology integrations is enabling it to increase the breadth and scope of its vertical market penetration. NICE is expanding beyond its traditional set of verticals such as banking, telecom and insurance by entering new vertical markets such as oil & gas, electronics and hi-tech.

Accelerating investment in innovation

NICE is committed to drive innovation in the artificial intelligence and cognitive automation space. In-house cognitive automation innovations are in development and will be augmented by integrating with some of NICE’s strongest solutions such as text and speech analytics, workforce optimization and case management.

In an aggressive product roadmap for 2018, NICE plans to push the threshold of industry standards by delivering the following innovative capabilities to enterprise customers of all sizes:

A reading robot that leverages Nexidia text and speech analytics to understand a customer’s intent from unstructured data, helping chatbots and agents to respond in a way that intuitively meets the customer’s needs in real-time.

A cognitive technology that uses NICE’s rich analytics engine to automatically identify processes suitable for automation.

A unique shape analysis capability that will transform the way RPA software interfaces with enterprise applications.

Awards

NICE has recently earned strong industry recognition for the innovative features of its cognitive automation solutions, including a TMC Labs Award and a Saddletree Kachina award for Innovation in Emerging Technologies in 2017.

Barak Eilam CEO of NICE:

“NICE is stepping up our investment in cognitive technologies to strengthen our position as the market leader in business process automation. Our next generation of RPA solutions will enable our customers to further elevate their efficiency, increase employee engagement and introduce an unsurpassed standard of service by automating increasingly complex processes that previously required human judgement. Customers that have deployed our platform are already seeing a visible return on investment—but we’re just at the beginning of an automation economy that will transform every industry over the years to come.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

IMImobile Joins NICE inContact DEVone Program to Provide

Omnichannel Chat on CXexchange Marketplace

Omnichannel chat from IMImobile offers seamless agent channel navigation for CXone users

Salt Lake City – December 11, 2017 – NICE inContact (Nasdaq:NICE) today announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform.

IMImobile’s omnichannel chat solution allows CXone users to instantly add additional messaging channels including SMS, Facebook Messenger, Twitter, In-App chat, Email, Skype for Business and WeChat for customer support to their existing NICE inContact interface.

NICE inContact customers will benefit from IMImobile’s digital chat and customer experience automation solutions by enabling:

Easy integration of mobile and digital channels into the existing NICE inContact chat interface; agents can continue to use the same UI they are already trained on

Orchestration between automated and agent assisted interactions to improve operational efficiencies and customer support experiences

Artificial intelligence-powered chatbots to enable automation and orchestration of omnichannel customer journeys across contact center systems and business processes

The need for contact centers to provide an omnichannel, digital customer experience is imperative within the current market, where consumers increasingly prefer to use digital messaging channels according to new research from IMImobile.

Jay Patel, CEO, IMImobile

“IMImobile is excited to partner with NICE inContact and join CXexchange marketplace. IMImobile’s digital chat solutions have proven to enable intelligent and proactive customer engagement while improving first contact resolution and reducing inbound call volumes.”

DEVone offers partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how IMImobile’s application works with CXone can visit CXexchange to learn more about the application and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.

“Today’s consumers seek a conversational chat-based interaction with companies according to our research,” said Paul Jarman, CEO of NICE inContact. “With IMImobile’s omnichannel chat on CXone, contact center agents can easily navigate chat interactions across social, mobile and online channels. We welcome IMImobile as part of the CXexchange marketplace.”

About NICE inContact

NICE inContact is the cloud contact center software leader, with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.

About IMImobile

IMImobile is a cloud communications software and solutions provider that enables companies to use digital technologies to communicate and engage with their customers.

Organisations that trust us to deliver smarter digital customer engagement solutions include Vodafone, O2, Telefonica, Aircel, Airtel, EE, AT&T, MTN, France Telecom, Centrica, Universal Music, Tata, AA, BBC and major financial institutions.

IMImobile is headquartered in London with offices in Hyderabad, Atlanta, Dubai and Johannesburg and has over 1000 employees worldwide. IMImobile is quoted on the London Stock Exchange’s AIM market with the TIDM code IMO.

www.imimobile.com

NICE inContact Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

Jefferson County, Colorado Selects NICE Inform for New Consolidated

9-1-1 Center Merging Eight Regional Centers

JeffCom will deploy Next Generation 9-1-1-ready NICE solutions for multimedia recording,

incident reconstruction and quality assurance to ensure excellent service and public safety

for fourth largest County in Colorado

Hoboken, N.J. – December 12, 2017 – NICE (Nasdaq: NICE) announced today that the Jefferson County Consolidated Communications Center Authority (JeffCom) will be deploying the full suite of NICE Inform communications recording and incident intelligence solutions to ensure the highest levels of service and public safety for residents of Jefferson County, Colorado.

The center, which will phase in during early 2018, merges eight regional Public Safety Answering Points (Arvada Fire, Arvada Police, Evergreen Fire, Golden Police, Jefferson County Sheriff, Lakewood Police, West Metro Fire and Wheat Ridge Police) into a single consolidated 9-1-1 center to better serve the citizens of Jefferson County. The 24/7/365 consolidated center will be the primary call-taking point for all of Jefferson County and will provide dispatch services for an additional fourteen police and fire agencies. Known as ‘The Gateway to the Rocky Mountains,’ Jefferson County covers a 774-square mile area and is the fourth most populous county in Colorado, with over 600,000 residents.

“NICE has enjoyed a very solid reputation with our various County agencies, even prior to our regionalization initiative, so it only made sense to bring NICE to the table,” said Jeff Streeter, Executive Director, JeffCom.

“The JeffCom consolidated center is a vital link between the citizens of Jefferson County and our emergency responders,” Streeter added. “We have an obligation to the community we serve, and also to our first responders, to provide quality of life and safety. Our goal is to provide excellence in customer service using technology and resources. We’re committed to ensuring excellence in every aspect of what we do, and NICE is helping us achieve this goal.”

“We applaud everyone at JeffCom for the work they’re doing to improve service and safety for the citizens and first responders of Jefferson County,” said Chris Wooten, Executive Vice President, NICE. “We look forward to supporting JeffCom in this mission, as we have for thousands of other emergency communications centers around the globe.”

JeffCom and NICE Inform: Ensuring Excellent Service

JeffCom will be the frontline for handling all county-wide emergency calls when the consolidated center goes live in early 2018. JeffCom will rely on NICE’s Quality Assurance (QA) solution, NICE Inform Evaluator, to ensure the highest levels of service. NICE Inform Evaluator combines automated, rules-based QA call selection with a form builder for creating customized evaluation forms to review and score telecommunicator calls. Results of evaluations are automatically tabulated and can be used to identify coaching and training gaps, while also improving feedback and employee retention. With the addition of NICE Screen Recording, JeffCom supervisors will be able to hear what was said and also see what was happening on telecommunicators’ workstations as they processed calls.

JeffCom supervisors can also reduce the emergency dispatch case review process by fifty percent by taking advantage of NICE Inform’s seamless integration to Priority Dispatch’s AQUA Evolution® (which enables convenient playback and review of audio recordings directly within the AQUA interface).

As the eight agencies merge into one consolidated center, JeffCom will also need to process large volumes of audio reproduction requests for district attorneys, detectives, media and private citizens. NICE Inform will streamline this process as well by providing a complete, true record of incidents, which can be securely and easily shared.

JeffCom and NICE Inform: Ready for Today and What’s Next

The NICE solutions anchor on other JeffCom technology investments to create an IP-based, fully interoperable and NG9-1-1-ready public safety environment. NICE Inform is fully compatible with JeffCom’s Motorola and Harris P25 IP radio systems, as well as JeffCom’s Airbus DS VESTA® 9-1-1 system (which supports VoIP, and future Text-to-911 and NG9-1-1 communications). NICE has certified integrations with all of these future-ready communications platforms.

Streeter further stated: “Text-to-911 is one of our near-term goals. We’re definitely going to be moving into Next-Gen once we’ve completed our transition to a consolidated center. Our NICE solutions have set us up nicely for that.”

About The Jefferson County Consolidated Communications Center Authority (JeffCom)

The Jefferson County Consolidated Communications Center Authority (JeffCom) is the centralized 9-1-1 communications center for Jefferson County, Colorado. The center, which will go live in early 2018, merges eight Public Safety Answering Points (PSAPs) into one consolidated communications center to better serve the citizens of Jefferson County. The center also contracts to provide dispatch services for fourteen other police and fire agencies within Jefferson County. As the ‘Gateway to the Rocky Mountains,’ Jefferson County, Colorado, is one of the 64 counties in Colorado. With a population of approximately 600,000, it is the fourth-most populous county in Colorado. According to the U.S. Census Bureau, the county has a total area of 774 square miles. More info at: http://jeffcom911.org/.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-44425, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

NICE Enhances NICE COMPASS with Automated System Health Checks for

Voice Trade Communications and Recording

With MiFID II deadline approaching fast, FSOs need new automated tools to perform

health checks to ensure systems are operational

Hoboken, N.J. – December 12, 2017 – Financial Services Organizations (FSOs) are under mounting pressure from financial regulators to provide accurate records of trading communications. Under MiFID II’s strict regulations, which goes into effect on January 3, 2018, FSOs will have to ensure that the systems used to conduct and record trading com-munications are fully operational at all times, and that captured voice recordings are of high quality and useable, to avoid additional scrutiny from regulators and possible financial penalties. To address these challenges, NICE (Nasdaq:NICE), a leading provider of financial communication compliance and trade reconstruction solutions, is introducing a new Automated Voice Trade Communication and Recording System Health Check capability as part of its NICE COMPASS solution suite.

For more than a decade, FSOs have relied on manual methods to perform voice trade communication and recording system checks. These methods typically require teams of employees to walk the trading floor, place test calls on turrets and phone sets, and then retrieve the recordings to confirm that all systems are working as intended. While this labor-intensive process has always been a headache for FSOs, come January 3^rd the sheer volume of additional testing required to ensure compliance with MiFID II will make it virtually impossible to perform this work manually.

MiFID II greatly expands the scope of regulated users, asset classes and communications that need to be recorded, by implication also expanding the number of systems and devices that need to undergo testing as well. Under MiFID II, all communications that could potentially to lead to a transaction must be recorded, instead of the previous, narrower mandate of client orders and transactions. Additionally since manual checks are typically only performed on a small sample of devices, this leaves FSOs vulnerable to additional regulatory scrutiny and possibly extensive fines under new MiFID II regulations, if recordings of employees covered under MiFID II are not available.

MiFID II’s stricter compliance assurance requirements (which accept no excuses for lost recordings) also imply that FSOs should institute proactive alerting systems to notify if a voice trade communication system is not working, or if conversations are not being properly recorded and retained.

“Under MiFID II business-as-usual ways of performing this testing are no longer going to work,” said Chris Wooten, Executive Vice President, NICE. “In addition to increasing the number of regulated users who need to be recorded, MiFID is raising the regulatory hurdle for FSOs by requiring complete transparency and accountability. It’s no longer sufficient simply to have systems in place that enable conversations to be conducted, recorded and retained; FSOs need to ensure those systems are fully operational and all working together as planned, and provide evidence around the auditing process and results.”

The NICE COMPASS Automated System Health Check capability addresses this problem by replacing error-prone, inefficient manual testing with automated health checks that test all aspects of an FSO’s communication and recording processes (and associated systems) to ensure flawless performance and call recording quality. Scheduled, automated system tests can be centrally managed and remotely performed across the entire FSO enterprise.

Checking every step in the voice communication and recording process to verify that all systems are operational, the NICE COMPASS Automated System Health Check capability also ensures that trading communications for all regulated users are being recorded with good quality audio and properly retained. The new NICE COMPASS capability even simulates calls to ensure all related components (network, gateway, PBX, recording, audio quality, archiving and retention) are fully functional and working together, automatically triggering alerts when problems arise. All health check results are viewable on a browser-based dashboard which enables real-time proactive compliance monitoring across the enterprise.

“Mounting regulations are creating new challenges for FSOs, but these can be easily addressed through automation, and that’s where NICE COMPASS comes in,” added Wooten. “With NICE COMPASS, FSOs can overcome regulatory hurdles by centralizing oversight of the communications compliance process, and automating compliance processes that were previously handled manually. By helping to eliminate manual, error-prone processes, NICE COMPASS can potentially save FSOs millions of dollars in labor costs, while avoiding fines and reputational damage.”

FSO Compliance and Information Technology executives and managers interested in learning more can attend a complimentary webinar on Achieving Recording and Voice Trading Communication System Assurance with Automated Health Checks on January 11, at 10 am EST (15:00 GMT). Register online at www.HolisticSurveillance.com/Webinars.

NICE COMPASS, together with NICE Trading Recording (NTR), provides a comprehensive solution for recording all communications (front office and back office, fixed and mobile), and for assuring complete compliance with financial regulations. Most of the world's leading banks rely on the NTR solution for reliable communications recording for turrets, desk phones, mobile phones, and Unified Communications platforms. NICE COMPASS and NTR are part of NICE's comprehensive suite of holistic surveillance solutions for the financial services industry.

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +1-551-256-5202, cindy.morgan-olson@niuceactimize.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 11 exhibit_100.htm EXHIBIT 100

Exhibit 100

NICE Partners with Brightstar, Expanding Investment in the Southeast

Asia Market

The strategic partnership will introduce NICE Uptivity, the comprehensive scalable workforce

optimization solution, to new sectors across the region

Hoboken, N.J., December 14, 2017 – NICE (Nasdaq:NICE) today announced a new strategic partnership with Brightstar India, a leading mobile device and IT infrastructure management company. The collaboration will support a regional launch of NICE Uptivity, the comprehensive scalable workforce optimization solution for the small and medium-sized enterprise (SME) market.

Brightstar India, a branch of the leading mobile services company Brightstar Global, manages devices and accessories across the wireless ecosystem and provides IT infrastructure products. In addition, facilitated by its partnership with NICE, the company is expanding its enterprise solution offerings in key industry verticals.

Together, NICE and Brightstar India are introducing a cutting-edge workforce optimization suite to mid-market organizations in India, as well as to markets in Sri Lanka, Bangladesh and Nepal. NICE Uptivity is an intuitive, easy-to-use solution that incorporates robust recording, quality assurance, speech and data analytics, and coaching tools, as well as real-time, customer survey and performance management features. Its unique flexibility, based on a modular structure, facilitates independent custom configurations, easy implementation and superior scalability.

Darren John Rushworth, President, NICE APAC:

“The Brightstar India and NICE partnership is about bringing the market leading WFO suite for SMEs to the Indian and South Asian markets. Our collaboration to introduce the Uptivity WFO Suite will greatly benefit companies which are poised for growth or have multi-location operations. As a fully scalable solution it fully scales to meet changing expectations. NICE solutions, provided and supported by Brightstar India, are helping to bridge the gap between the needs of today and the goals of tomorrow.””

Deval Parikh, CEO, Brightstar India:

“As NICE’s globally recognized recording and workforce management solutions are incorporated in NICE Uptivity, we believe that our partnership is well positioned to rapidly meet a growing demand for improved performance in the SME market in India. The complete and modular Uptivity brings together recording, sophisticated analytics, voice of the customer feedback, quality assurance and multifaceted performance monitoring. These capabilities are going to drive NICE market and business expansion in Southeast Asia and we, at Brightstar, are pleased to have the opportunity to help make it happen.”

About NICE

Corporate Media Contact

Christopher Irwin, 201 561 4442, Chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 12 exhibit_100-1.htm EXHIBIT 100.1

Exhibit 100.1

NICE inContact CXone Rated Highest in Product Satisfaction by

Customers in DMG Consulting Report

Customers report the highest average product satisfaction, as well as the top score in the majority

of the individual categories, for CXone cloud customer experience platform

Salt Lake City – December 18, 2017 – NICE inContact (Nasdaq:NICE) today announced that CXone cloud customer experience platform received the highest average product satisfaction rating from its customers, according to a new report by contact center and back-office research and consulting firm DMG Consulting LLC.

DMG Consulting’s 2017-2018 Cloud-Based Contact Center Infrastructure Market Report presented product satisfaction ratings, broken down into several categories, as collected from cloud contact center users. NICE inContact CXone received the highest marks in 16 of 19 individual categories, including a perfect score in 14. Among the top-ranked aspects of CXone were its multi-skill routing and queueing features, ease of configuration/use/maintenance, supervisor interface and user experience, IVR features and functionality, blended (inbound/outbound) capabilities, and recording features, as well as real-time, historical and ad-hoc reporting, platform reliability and system scalability categories. As a result, NICE inContact had the highest average product satisfaction rating of all companies represented in the DMG report.

“As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 billion. [As this] figure represents only 11.4% of contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions,” according to the Cloud-Based Contact Center Infrastructure Report. “Selecting the right vendor partner when buying a cloud-based contact center infrastructure solution is critical for the success of the initiative because vendors will ultimately be running a vital part of the infrastructure and operations, and the client organization will need to work closely with this vendor to achieve mutual success,” said Donna Fluss, President of DMG Consulting.”

NICE inContact CXone is the first and only platform that combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all built on an Open Cloud Foundation. The latest release of CXone improves customer experience with comprehensive omnichannel journey management for all voice and digital channels and improved routing accuracy for digital channels through analytics-based routing.

Paul Jarman, CEO of NICE inContact:

“NICE is the recognized worldwide leader in contact-center-as-a-service technology, with the most cloud native revenue and deployments. CXone is designed to meet the needs of organizations of all sizes empowering agents to positively and productively interact with customers in any channel. As evident from the customer product satisfaction results in the 2017-2018 DMG Consulting report, we continue to ensure our customers get the best cloud contact center solution and receive the best support and service, as we build together the experience center of tomorrow.”

NICE inContact CXone is the only customer experience platform to deliver a complete omnichannel analytics product addressing all customer interactions, including voice and digital channels. Customers can now analyze the full spectrum of their customers’ omnichannel experiences in order to pinpoint positive and negative customer interactions, understand associated drivers, and take informed, immediate action to improve customer satisfaction.

To enable customer IT teams and ISV partners to tap into the power and extensibility of the CXone platform, DEVone developer program offers broad tools and resources that enables them to easily create new applications, integrations, and customizations for CXone. CXexchange offers a centralized, state of the art marketplace for ISV partners to market and sell their applications and integrations built for CXone. NICE inContact users can visit CXexchange to compare solutions from over 65 providers, view product demos, and choose the right technology to extend and enrich their CXone platform.

About NICE inContact

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem. www.niceincontact.com

NICE inContact Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@incontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

EX-99 13 exhibit_100-2.htm EXHIBIT 100.2

Exhibit 100.2

NICE Enhances NICE COMPASS with Automated Compliance

Assurance Reporting to Help Financial Services Organizations

Comply with MiFID II

Automated compliance assurance reporting and alerting enables FSOs to provide evidence of

compliance to regulators at a moment’s notice, while also reducing the risk of fines

Hoboken, N.J. – December 21, 2017 – With MiFID II regulations “going live” in a few short weeks, Financial Services Organizations (FSOs) around the globe are making final preparations to address its mandates. As regulators place increasing demands on FSOs to record and monitor more employees, asset classes and communications, MiFID II will raise the bar on compliance assurance. When the new regulation goes into effect on January, 3, 2018, simply recording communications for all regulated users will no longer be sufficient; firms will need to provide evidence of compliance to regulators at a moment’s notice. To help FSOs meet these stricter reporting requirements, NICE (Nasdaq: NICE), a leading provider of financial communication compliance and trade reconstruction solutions, is adding enhanced Automated Compliance Assurance Reporting to its NICE COMPASS solution suite.

While Dodd-Frank, FX Global Code of Conduct and MiFID II regulations all require FSOs to record communications related to financial trades, MiFID II is the first regulation of its kind to impose an additional requirement around evidence of recording. The new mandate doesn’t only apply to FSOs in the United Kingdom and Europe; it also applies to firms in the U.S. and Asia that conduct transactions with United Kingdom and European FSOs.

“The old ‘record it and forget it’ mode of business will no longer be acceptable under MiFID II,” said Chris Wooten, Executive Vice President, NICE. “MiFID II exerts a requirement on FSOs to provide evidence that their recording estate is not only operational, but that it is configured correctly and is capturing and retaining all intended communications, for each and every regulated user, on a continuous basis. This new prescriptive requirement is a huge quagmire for FSOs because today, the only way to produce this evidence is to run queries in different systems to manually extract and piece this data together. FSOs that do not comply with the new regulations risk drawing negative attention and remediation from regulators, or worse, substantial fines, potentially in the millions of dollars.”

NICE COMPASS’ Automated Compliance Assurance Reporting capabilities were created to address this very problem. With the NICE COMPASS auto-generated reports, FSOs can confidently audit and document communications recording compliance and on a moment’s notice, provide evidence to regulators that all regulated users’ communications are being properly recorded, archived and retained.

Additionally, NICE COMPASS’s open API (Application Programming Interface) allows it to be easily integrated with bank CRM systems, enabling the reporting engine to automatically match up regulated users in both systems (recording and CRM), to ensure complete compliance and identify any exceptions. FSOs can also use the reporting capability to track and manage legal holds. All of this information is available through NICE COMPASS’s browser-based dashboard, further ensuring compliance managers complete compliance assurance insight across the global enterprise.

NICE COMPASS Automated Compliance Assurance Reporting also offers unprecedented flexibility with an expanded API that enables banks to seamlessly extract data from NICE COMPASS and pull it into other bank systems to create customized reports.

“When MiFID II goes live on January 3^rd, FSOs will need to be ready,” added Wooten. “NICE can help make the transition to MiFID II seamless. By simply layering NICE COMPASS on top of their existing NICE Trading Recording (NTR) system, FSOs can automate compliance processes, save time, and reduce the risk of fines and reputational damage.”

FSO Compliance and Information Technology executives and managers interested in learning more and seeing a live demonstration are invited to attend the complimentary Compliance Assurance Evidencing with Automated Reporting and Alerting webinar on January 25 at 10 am EST / 15:00 GMT. Register online at www.HolisticSurveillance.com/Webinars.

NICE COMPASS, together with NICE Trading Recording (NTR), provides a comprehensive solution for recording all communications (front office and back office, fixed and mobile), and for assuring complete compliance with financial regulations. Most of the world's leading banks rely on the NTR solution for reliable communications recording for turrets, desk phones, mobile phones, and Unified Communications platforms. NICE COMPASS and NTR are part of NICE's comprehensive suite of compliance solutions for the financial services industry.

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +1-551-256-5202, cindy.morgan-olson@niuceactimize.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.