0001178913-17-002603.txt : 20170905 0001178913-17-002603.hdr.sgml : 20170905 20170905060116 ACCESSION NUMBER: 0001178913-17-002603 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 7 CONFORMED PERIOD OF REPORT: 20170905 FILED AS OF DATE: 20170905 DATE AS OF CHANGE: 20170905 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 171067318 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1720515.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of August 2017 (Report No. 3)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant's Name into English)

13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F x Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE inContact Launches its CXone Ecosystem Program for Technology Partners and IT Developers, Dated August 02, 2017.

99.2 NICE to Demonstrate NICE Inform Elite Incident Intelligence Dashboards at APCO 2017, Dated August 09, 2017.

99.3 NICE Recognizes 2017 PSAPs’ Finest Award Recipients at APCO 2017, Dated August 15, 2017.

99.4 NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance and Management, Dated August 21, 2017.

99.5 Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions, Dated August 30, 2017.

99.6 Vidyo Joins NICE inContact DEVone Developer Program to Provide Real-Time Video Customer Interactions for NICE inContact CXone, Dated August 31, 2017.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

	NICE LTD.

	By:	/s/ Yechiam Cohen
	Name:	Yechiam Cohen
	Title:	Corp. VP, General Counsel

	Dated:	September 4, 2017

EXHIBIT INDEX

CONTENTS

99.1 NICE inContact Launches its CXone Ecosystem Program for Technology Partners and IT Developers, Dated August 02, 2017.

99.2 NICE to Demonstrate NICE Inform Elite Incident Intelligence Dashboards at APCO 2017, Dated August 09, 2017.

99.3 NICE Recognizes 2017 PSAPs’ Finest Award Recipients at APCO 2017, Dated August 15, 2017.

99.4 NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance and Management, Dated August 21, 2017.

99.5 Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions, Dated August 30, 2017.

99.6 Vidyo Joins NICE inContact DEVone Developer Program to Provide Real-Time Video Customer Interactions for NICE inContact CXone, Dated August 31, 2017.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE inContact Launches its CXone Ecosystem Program for

Technology Partners and IT Developers

The new program leverages NICE inContact’s CXone unified cloud platform to create the most

extensive set of customer experience solutions in the market

Hoboken, N.J., August 2, 2017 – NICE inContact (Nasdaq:NICE) today announced its new first-class ecosystem program for technology partners and IT developers. This is the most extensive technology ecosystem currently available in the customer experience market, with more than 250 APIs, and will allow NICE inContact customers to benefit from the market’s widest range of cloud customer experience solutions.

The program enables partners to hook into the leading capabilities of the NICE inContact CXone™ platform, an open, cloud native foundation that powers customer experience innovation with Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence. Partners are able to amplify the value of the platform through the development of integrated value-add applications, and the exchange of information and services.

The new program, DEVone, offers partners broad tools and resources to enable them to create new applications on CXone, including:

•

Over 250 already-available APIs, with new ones being published with each release

•

Full, around-the-clock access to extensive, interactive documentation and support

•

Access to a developer community with forums to share knowledge and experiences with other customers, partners and NICE inContact programmers

In addition, CXexchange offers a centralized, state of the art marketplace for developers to market and sell their CXone-based applications. CXexchange, which already hosts over 65 ISV partners, allows NICE and inContact customers to easily access the full list of partner applications, and enables them to:

•

Compare solutions, view product demos, read reviews, and ask questions before contacting a partner

•

Save time in the technology selection process

•

Decrease the time-to-implementation of new functionality

Barak Eilam, CEO, NICE:

“Open technology platforms allow access to vastly more technology capabilities than any one company could provide, at a far lower cost and with much greater scalability. With the launch of DEVone and CXexchange, we have opened our doors to technology partners and developers, inviting them to join the market’s most extensive ecosystem program. The value of this program for our customers and for the market is the creation of tailored cloud customer experience solutions that will help our customers meet their specific needs and business goals.”

About NICE

NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

NICE to Demonstrate NICE Inform Elite Incident Intelligence

Dashboards at APCO 2017

Full line-up of events planned including Public Safety NICE User Group training forum and

PSAPs’ Finest Awards presentation

Hoboken, N.J. – August 9, 2017 – NICE (Nasdaq:NICE) today announced that it will exhibit the newly launched NICE Inform Elite, the eighth generation of its industry-leading multimedia incident information management solution for emergency communications centers, in booth #923 at the 2017 APCO Conference. APCO 2017 will take place August 13-15 at the Colorado Convention Center in Denver, Colorado.

NICE Inform Elite combines a future-ready multimedia recording platform with Incident Intelligence dashboards, CAD incident analytics and GIS mapping, to give 9-1-1 center managers the tools they need to make operational improvements, and smarter decisions.

NICE Inform Elite’s drill-through dashboards uniquely combine data from CAD, telephony, radio, and the NICE Inform Evaluator Quality Assurance (QA) module to provide up-to-the-minute performance metrics on call volumes, answer times, on-scene response times, QA scores and much more – viewable on desktops, wallboards and mobile tablets.

“NICE Inform Elite’s ability to stitch together data from disparate PSAP systems to provide incident intelligence is unique,” said Dick Bucci, principal analyst, Pelorus Associates, a market research firm. “By integrating data across these systems, NICE Inform Elite provides a single source of truth so managers can identify issues earlier, meet performance targets and improve emergency response.”

NICE will also demonstrate how PSAPs can cut audio reproduction fulfillment time in half using CAD data to retrieve and reconstruct incident recordings, and similarly, how PSAPs can streamline and focus their Quality Assurance (QA) efforts on the calls that matter most, by using CAD data to automate QA call selection.

In addition to offering demonstrations of NICE Inform Elite, NICE has a full line-up of activities in store for APCO 2017:

PUBNUG Training Forum

Launched just over a year ago, the Public Safety NICE User Group (PUBNUG) is now 450 members strong. PUBNUG provides a community for NICE public safety customers to share information, best practices and ideas. NICE will be holding its first-ever PUBNUG APCO training forum on Monday, August 14 at 12-3 p.m. in Convention Center Room 106. Training will center on NICE Inform best practices, a solution ‘tour’ of NICE Inform Elite, followed by an interactive town hall-style discussion. NICE public safety customers attending APCO are encouraged to register. For more information, please email PSInfo@nice.com.

PSAPs’ Finest Awards Presentation

On Tuesday, August 15, at 11 a.m., NICE will also host its twelfth annual PSAPs’ Finest Award presentation ceremony in booth #923 to recognize the 2017 PSAPs’ Finest Awards recipients. Sponsored by NICE, the PSAPs’ Finest Awards are presented annually to winners in seven categories: Director, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator and PSAP of the Year. Since its inception in 2006, the PSAPs’ Finest Awards program has recognized dozens of outstanding emergency communications professionals. More information is available here.

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

NICE Recognizes 2017 PSAPs’ Finest Award Recipients at APCO 2017

Hoboken, N.J. – August 15, 2017 – NICE (Nasdaq:NICE) is excited to announce the recipients of its 2017 PSAPs’ Finest Awards, a recognition program for emergency communications professionals now in its 12^th year. Winners will receive their awards in a special ceremony which will take place in NICE’s booth today at the 2017 APCO International Annual Conference & Expo in Denver, Colorado.

Sponsored by NICE, a leading provider of public safety solutions for 9-1-1 centers, the PSAPs’ Finest awards recognize individual contributions to emergency communications. Awards are presented annually to winners selected in the following categories: Director, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator and PSAP of the Year.

This year, the judges bestowed the first-ever Innovator of the Year award to Anita Pitt, 9-1-1 Program Manager for the Brazos Valley Council of Governments (BVCOG). The Innovator of the Year award was created to recognize a trailblazer who embodies change, progress, and new ideas, with the goal of advancing and improving emergency communications. BVCOG was one of the early adopters of Text-to-911 and Pitt was instrumental in leading the effort. She is a strong advocate for Text-to-911 and shares her knowledge and experience by giving talks and training sessions to other public safety agencies.

“Text-to-911 is such a new frontier with many challenges,” said Shirlene Skipper, Sumter County 9-1-1 Communications Director, who also served as a 2017 PSAPs’ Finest Judge. “My hat goes off to Anita for having the courage and energy to tackle it. People who work in emergency communications seldom get the recognition they deserve. They’re not out in the public safety vehicle with the flashing lights but at the end of the day, they truly are the first, first responders.”

“On behalf of NICE, I’d like to congratulate this year’s line-up of impressive winners,” said Christopher Wooten, Executive Vice President, NICE. “The volume and caliber of nominations are a testament to the hard work and dedication of thousands of emergency communications professionals whose tireless efforts and dedication save lives every day.”

Below is the full list of PSAPs’ Finest award recipients for 2017:

PSAP of the Year

Office of Unified Communications, Washington, DC

Director of the Year

Gary Bates, 911 Director, Howard County Consolidated Communication Center, Kokomo, Indiana

Line Supervisor of the Year

Heather Barker, Communications Supervisor, Orange County Sheriff's Office, Winter Park, Florida

Technician of the Year

Brett Phipps, Public Safety Wireless Technician, Weld County Regional Communications Center, Greeley, Colorado

Telecommunicator of the Year

Elvita Lewandowski, Telecommunicator, Ottawa County Central Dispatch Authority, West Olive, Michigan

Innovator of the Year

Anita Pitt, 9-1-1 Program Manager, Brazos Valley Council of Governments (BVCOG), Bryan, Texas

Trainer of the Year

Christina Schade, Public Safety Telecommunicator, Communications Training Assistant, St. Petersburg Police Department, St. Petersburg, Florida

Trainer of the Year

Jessica Powers, Communications Specialist, Weld County Regional Communications Center, Greeley, Colorado

More information on the PSAPs’ Finest Awards can be found here or by emailing PSInfo@NICE.com.

About the PSAPs Finest Awards

Since its inception in 2006, the PSAPs’ Finest Awards program has recognized dozens of outstanding emergency communications professionals. Winners are selected by an independent panel of judges from the 9-1-1 community, who evaluate nominees based on their accomplishments, skills and service to community.

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Introduces Compliance Center – A Dedicated Solution for

Compliance Assurance and Management

The NICE Compliance Center brings together real-time alerts, omnichannel analytics, and

actionable insights under a centralized management, empowering contact centers to reduce the

risk of regulatory breaches

Hoboken, N.J., August 21, 2017 – NICE (Nasdaq:NICE) today announced the introduction of NICE Compliance Center, a unique compliance recording solution for the contact center industry. Combining NICE’s leading recording platform with analytics capabilities and end-to-end media encryption, Compliance Center is a holistic solution that reduces the risk of regulatory breaches while centralizing all compliance management activities, for optimal efficiency and rapid adaptation to changing regulations.

In the current regulatory environment, and with new legislation anticipated, such as PCI DSS 3.2, MiFID II and GDPR, organizations must be able to capture, retain, identify and retrieve every customer interaction from any channel according to specific regulatory guidelines. Leveraging the benefits of NICE Engage, the omnichannel recording platform which offers real-time capabilities, advanced scalability, and end-to-end media encryption, Compliance Center ensures that the proper regulatory procedures are in place by applying specific compliance performance indicators and interaction analytics. The solution also includes dedicated dashboards, leveraging insights from the recorded data and metadata.

With flexible recording and archiving rules to tag and retrieve interactions, the solution allows companies to promptly comply with stringent regulations requiring the immediate provision of evidence for audits. Moreover, when suspicious behavior is detected anywhere along the audit trail, during or after an interaction, NICE Compliance center enables users to perform investigation and take immediate corrective action directly from the user dashboard. By doing so, the solution empowers users across the contact center and substantially reduces breaches.

Miki Migdal, president of the NICE Enterprise Product Group:

“Compliance is one of the top priorities for NICE, as it is an increasingly critical issue across all industries. The NICE Compliance Center empowers organizations to meet regulatory demands, while providing the agility needed to quickly adapt to legislative changes. It combines all of our advanced compliance and security capabilities with our innovative analytics and robust recording platform, enabling contact centers to take the correct actions, when and how they need to.”

Omer Minkara, Industry Analyst for the Aberdeen Group:

“The impact of omnichannel communications is felt far beyond traditional customer interaction processes. This also affects how companies, including contact centers across the world, ensure compliance with regulatory requirements. The capabilities of NICE Compliance Center makes it easy for users within the enterprise to ensure omni-channel compliance by monitoring issues and addressing them in a timely fashion. Enabling users, such as IT staff, agents and compliance professionals, to manage these processes end-to-end helps increase user productivity and shorten response times in addressing compliance risks in the contact center and in the back office.”

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

Blue Cross of Idaho Improves Customer and Employee Experience with

NICE Solutions

Using NICE’s analytics-based solutions, Blue Cross of Idaho can streamline service, rapidly

increasing customer satisfaction and significantly reducing costs

Hoboken, N.J., August 30, 2017 – NICE (Nasdaq: NICE) today announced that Blue Cross of Idaho, providing health insurance for approximately one quarter of the state’s population, has streamlined its contact center processes, increased agent engagement, and improved customer experience with a suite of NICE Process Automation and Workforce Management (WFM) solutions.

Blue Cross of Idaho’s customer service team handles 1.4 million calls annually at its headquarters in Meridian, ID. In order to provide the best possible service, given this relatively large contact volume, Blue Cross of Idaho adopted NICE’s Process Automation and WFM solutions to increase efficiency, as well as NICE recording and analytics to capture and analyze 100 percent of its customer interactions. Using these solutions together, Blue Cross of Idaho can collate data from disparate sources, automate routine procedures, and proactively provide agents with real-time guidance to help improve the customer experience.

Blue Cross of Idaho has seen significant results in a short period of time, including improvements in customer satisfaction, first call resolution, reductions in average call handling times and operating costs.

Lance Hatfield, Vice President of Information Technology for Blue Cross of Idaho:

“At Blue Cross of Idaho, the customer experience is paramount in everything we do. We strive to reduce the complexities of health insurance and empower our customers and employees with tools that enable positive customer interactions. We are proud to be recognized for the efforts we make every day to improve those experiences through process and technology.”

Yaron Hertz, president, NICE Americas:

“Blue Cross of Idaho was going through a major transition, and they recognized this as an opportunity to reinvent their customer service. NICE was able to put together a package of solutions that was tailored to meet the client’s specific needs, including garnering deep insights into their customer interactions and guiding agents in real time on how to address specific customer scenarios. We are happy to see that Blue Cross of Idaho has already achieved impressive results in streamlining its operations and enhancing the overall customer experience, and we will continue to support them in these endeavors.”

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Hertz, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

Vidyo Joins NICE inContact DEVone Developer Program to Provide

Real-Time Video Customer Interactions for NICE inContact CXone

Vidyo Offers Agent Video Interaction Application on CXexchange Marketplace for NICE inContact Users

Salt Lake City – August 31, 2017 – NICE inContact (Nasdaq:NICE) today announced that Vidyo is part of the DEVone development program and has products available on CXexchange marketplace, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform.

Vidyo provides seamless, real-time embedded video technology that extends CXone’s customer engagement abilities with enriched, face-to-face communications. Vidyo helps contact center agents easily establish face-to-face relationships, without having to leave their existing workflow.

NICE inContact customers will benefit from VidyoEngage™, a reliable, scalable application for real-time video communications, by enabling:

A seamless video channel that can be launched directly from the NICE inContact environment

Face-to-face, high-quality interactions on any mobile device

The ability to transfer or add a subject via video to any call

Document sharing capability

“The ability to route an interaction directly to video or escalate to video as a situation demands right from the customer experience desktop retaining the context of the interaction is the essence of omnichannel,” said Eran Westman, CEO, Vidyo. “Vidyo is excited for this partnership with NICE inContact and to become part of CXexchange. Our platform seamlessly integrates with CXone to help customers around the world simply maintain the human touch in their digital transformation.”

Companies interested in how Vidyo works with CXone can visit CXexchange to view the application, see a demo and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.

Paul Jarman, CEO, NICE inContact:

“With DEVone, partners like Vidyo can integrate new service options with the CXone platform, and then make them available to NICE inContact customers through the CXexchange marketplace. Organizations looking for advanced ways to engage with customers can use CXone to transform the services they provide and to stay competitive by responding faster to ever-changing consumer expectations. We welcome Vidyo as part of the CXexchange marketplace.”

NICE inContact CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation. NICE inContact DEVone offers partners broad tools and resources to enable them to create new applications for CXone with an online developer community with over 250 APIs as well as extensive documentation and support.

About NICE inContact

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem. www.incontact.com

About Vidyo, Inc.

Vidyo is the leader in integrated video collaboration for businesses that require the highest quality, real-time video communications available to directly embed into their business processes. Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo has been awarded over 170 patents worldwide and is recognized by industry analysts for its cloud platform and APIs. Thousands of enterprises, service providers, and technology partners leverage Vidyo’s technology to create innovative HD quality video-enabled applications. Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.

NICE inContact Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@incontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Press Contact for Vidyo

Kerry Ogata

Senior Director Corporate Relations

(301) 717-4224

kogata@vidyo.com

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.