0001178913-17-001698.txt : 20170605 0001178913-17-001698.hdr.sgml : 20170605 20170605060110 ACCESSION NUMBER: 0001178913-17-001698 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 9 CONFORMED PERIOD OF REPORT: 20170605 FILED AS OF DATE: 20170605 DATE AS OF CHANGE: 20170605 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 17889837 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1720079.htm 6-K


SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C.  20549
 
FORM 6-K
 
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
 
For the month of May 2017 (Report No. 3)

Commission File Number: 0-27466

NICE LTD.
(Translation of Registrant's Name into English)
 
13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
 
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
 
Form 20-F x Form 40-F
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
 

 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1 NICE Optimizes Algar Tech's Back Office Services, Dated May 05, 2017

99.2 NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys, Dated May 09, 2017

99.3 NICE and inContact Honor Innovators Who are Re-inventing Customer Service in the 2017 Customer Awards at Interactions-ICUC, Dated May 11, 2017

99.4 NICE Actimize Financial Crime Categories Named Finalists in Citi's "Citi Tech for Integrity Challenge" Global Initiative, Dated May 15, 2017

99.5 NICE Actimize Introduces Robotic Process Automation to Improve Financial Crime and Compliance Efficiency, Dated May 22, 2017

99.6 inContact Survey Reveals 67 Percent of Consumers Prefer Agent-Assisted Customer Service, Dated May 22, 2017

99.7 Looking for Hidden Corruption? NICE Actimize Launches Specialized Anti-Bribery & Corruption Solution to Monitor Corporate Financial Systems, Dated May 24, 2017

99.8 NICE Introduces NICE Inform Elite to Deliver Incident Intelligence to Emergency Communications Centers, Dated May 25, 2017

2

SIGNATURES
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
  NICE LTD.  
       
 
By:
/s/ Yechiam Cohen  
    Name: Yechiam Cohen  
    Title: Yechiam Cohen  
       
    Dated:  June 5, 2017  

3

 
EXHIBIT INDEX
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1 NICE Optimizes Algar Tech's Back Office Services, Dated May 05, 2017

99.2 NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys, Dated May 09, 2017

99.3 NICE and inContact Honor Innovators Who are Re-inventing Customer Service in the 2017 Customer Awards at Interactions-ICUC, Dated May 11, 2017

99.4 NICE Actimize Financial Crime Categories Named Finalists in Citi's "Citi Tech for Integrity Challenge" Global Initiative, Dated May 15, 2017

99.5 NICE Actimize Introduces Robotic Process Automation to Improve Financial Crime and Compliance Efficiency, Dated May 22, 2017

99.6 inContact Survey Reveals 67 Percent of Consumers Prefer Agent-Assisted Customer Service, Dated May 22, 2017

99.7 Looking for Hidden Corruption? NICE Actimize Launches Specialized Anti-Bribery & Corruption Solution to Monitor Corporate Financial Systems, Dated May 24, 2017

99.8 NICE Introduces NICE Inform Elite to Deliver Incident Intelligence to Emergency Communications Centers, Dated May 25, 2017
 
4

 
EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1


Exhibit 99.1
 
NICE Optimizes Algar Tech's Back Office Services with Real-Time Insights

Increased visibility and workforce optimization improves agent productivity by 31% and cost-
effectiveness by 20%

Hoboken, N.J., May 5, 2017 – NICE (Nasdaq:NICE) today announced that Algar Tech, a Brazil-based business process outsourcer, has expanded its long-term partnership with NICE to bring the deep performance visibility of NICE Real Time Activity Monitoring (RTAM) and the optimization of NICE Workforce Management (WFM) into its back office operations. As a result, the company has seen rapid and dramatic improvements in employee productivity and process efficiency, significantly increasing cost-effectiveness across its operations.

Algar Tech, with nearly 20 years of market experience and 300 clients, employs 8,500 agents in its Brazilian contact centers and 2,350 back office personnel in 73 offices. Having benefited from the control and insight of NICE WFM in its contact center front office operations for more than a decade, the company turned to NICE for performance optimization in the back office when it needed to raise productivity to keep up with growing client demand. NICE and its Brazilian partner Wittel expanded the WFM solution and implemented NICE RTAM, leveraging experience and methodologies already in place in Algar Tech's front office operations for a rapid back office transformation.

Combining the desktop monitoring capabilities of NICE RTAM with WFM in the back office, as well as multi-channel service in five languages, NICE provides detailed, consistent and real-time information on employee activities in a single dashboard. Algar Tech managers are able to identify specifically which employee desktops are active, idle or locked, and for how long, for more accurate performance analytics. This granular activity monitoring generated adherence reports and actionable information to improve planning, assessments, managing and coaching, increasing engagement among the entire back office services team.

Algar Tech quickly saw measurable results in workforce efficiency. Back office team employees now spend more time in active use of productive applications and complete more tasks per day, which has increased productivity by up to 31 percent. By providing higher levels of back office service with fewer agents, the company is able to transfer designated employees to other services it provides that might be currently undermanned. These improvements in personnel allocation have increased cost-effectiveness in the Algar Tech workforce by 20 percent.

Fernando Polati da Silveira, Algar Tech Director of Customer Management:
"With the NICE WFM and RTAM integration, we improved visibility, resource allocation, engagement and productivity in our back office services. The performance metrics the solution made available guided improvements in planning, managing and coaching among our back office teams."

Luiz Camargo, General Manager, NICE Brazil and the Southern Cone:
"The project developed for Algar Tech is a good example of how back office optimization is increasingly becoming a priority for many companies, requiring much more accurate performance visibility. We were able to rapidly provide Algar Tech that back office transformation, in part by extending NICE's technology and processes from their front office operations. Algar Tech saw impressive improvements in productivity, with initial results in just a few weeks, demonstrating how the NICE solutions are helping leading business process outsourcers reinvent customer service."

About Algar Tech
Algar Tech has nearly two decades of market experience offering ICT services management and customer management solutions in Latin America. The company´s portfolio of integrated solutions includes Digital Solutions, Analytical Solutions, Customer Experience, Service Desk, Sales, Retention, Back Office, Data Center and Cloud Computing, End User Support and Support to Environments. With an international presence and 300 clients, Algar Tech employs 8,500 agents in its Brazilian contact centers and 2,350 back office personnel in 73 offices in the main cities of Brazil and units in Colombia, Argentina, Chile and Mexico, making a total operational presence in 16 Latin American countries. The contact centers in Uberlândia, São Paulo, Uberaba, Ituiutaba and Campinas provide 24/7 service and have an annual volume of 120 million contacts.


About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Camargo, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2


EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2


Exhibit 99.2
 
NICE Launches Digital Containment Solution Allowing Organizations to
Move from Managing Channels to Managing Journeys

The solution optimizes customer experience and contact center cost-effectiveness by using
customer journey analytics to minimize cross-channel transfers

Hoboken, N.J., May 9, 2017 – NICE (Nasdaq:NICE) today introduced Digital Containment, a powerful solution for Digital Transformation initiatives, which improves customer experience and self-service customer interactions over digital interaction channels by leveraging in-depth multi-channel journey analytics. The consumer insights obtained through advanced algorithms are key to mitigating digital channel pain points in order to reinvent customer service and increase contact center cost-effectiveness.

A NICE research study indicates 60 percent of customers bypass digital self-service applications, or give up using them mid-process, in favor of speaking with a customer service agent. Such channel transfers generally make customer interactions 12 times more expensive for service organizations (NICE Customer Survey 2016).

NICE Digital Containment addresses this issue, promoting seamless customer self-service with measurable results. Early results from global brands that have implemented the solution include:

·
Seamless and efficient digital transactions: average handle times decreased more than 40 percent, and average agent involvement in customer interactions decreased by more than 30 percent.
 
·
Stronger loyalty, customer retention, and advocacy: customer satisfaction scores (CSAT) increased nearly 30 percent, and Net Promoter Scores (NPS) increased by 56 points.
 
·
Reduced costs and increased revenue: a wireless US telecommunications company, for example, estimated savings of $7 million by moving 10 percent of billing calls to self-service, and $3 million by reducing transfers by five percent; a leading global media company estimated an ROI of $5.1 million in savings due to containment optimization, and new client captures increased, while churn was reduced, increasing profitability.
 
Built on the NICE Customer Experience Analytics platform, Digital Containment is an exceptional solution for customers wanting to present a single view of their customers' digital journeys across web, mobile and voice while leveraging Big Data analytics. By evaluating every digital engagement, companies can identify common contact reasons and scenarios, as well as isolate the root cause of customer drop-out from digital channels. For example, companies can correlate the most-viewed pages on their website and the last-viewed pages, where self-service ended, to determine the best course of action to retain customers in the digital channel.

By operationalizing the results presented by NICE Digital Containment, companies can ensure their customers accomplish their goals through automated digital channels, improving customer satisfaction and reducing contact center costs.

Miki Migdal, president of the NICE Enterprise Product Group:
"The global market for self-service digital technologies is growing rapidly. In this environment, NICE's Digital Containment solution helps ensure contact centers can provide their customers the rapid, independent issue resolution they demand. By optimizing the use of digital channels, brands can maintain a competitive edge while deriving the greatest value possible from their digital investments, keeping their operating expenses low, and reinventing customer service with the insights generated from every engagement."
 
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.


Corporate Media Contact
Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2































 
EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3


Exhibit 99.3
 
NICE and inContact Honor Innovators Who are Re-inventing Customer
Service in the 2017 Customer Awards at Interactions-ICUC

With a record number of applicants and winners, NICE and inContact recognize companies
dedicated to innovation, leadership, and driving business impact

Hoboken, N.J., May 11, 2017 – NICE (Nasdaq:NICE) and inContact today announced the 2017 winners of the NICE Customer Excellence Awards and the Mojo Awards, who were recognized this week at Interactions-ICUC, the largest customer service industry event. This year's program had a record number of applicants and winners, all of whom are leaders in their respective fields, including a broad spectrum of industries such as healthcare, telecommunications, banking, and insurance.

Winners demonstrated innovation and leadership in their approach to reinventing customer service, a major theme of this year's event, and were selected in the following categories:

NICE and inContact Cloud Excellence – for their advanced use of our integrated omnichannel routing, analytics and workforce optimization suite in the cloud, leveraging the NICE and inContact solutions to achieve positive business impact, cost reduction, and support best practices:

·
Carlson Rezidor Hotel Group
·
Clearlink
·
TechStyle Fashion Group

Analytics Excellence – for leveraging analytics, a key pillar in the journey to re-inventing customer service, to significantly enhance their decision-making and operations across every business process, and show improved business performance.

·
L.A. Care Health Plan
·
Verizon

Customer Experience Excellence – for significantly improving customer experience by implementing the NICE solutions to analyze omnichannel customer interactions in real time and take informed action.

·
Blue Cross of Idaho
·
Standard Insurance
·
TCF Bank

Employee Engagement Excellence – for leveraging NICE's advanced and adaptive WFO solutions to empower and engage their workforce, a critical factor in delivering excellent customer service.

·
Algar Tech
·
HSNi
·
WPS Health Solutions

Business Impact Excellence – for driving significant measurable improvements in the areas of operational efficiency and revenue growth, and for driving cultural changes in their customer service organizations, which further supports their business goals.

·
Caesars Entertainment
·
Conduent
·
Farmers Insurance
·
Southern California Gas Company

inContact Mojo Award for Best Customer Experience Mitchell International for delivering personalized service based on a 360-degree view of the customer and an omnichannel approach to service.

inContact Mojo Award for Best Workforce OptimizationMINDBODY, Inc. for building a team in which everyone can practice leadership daily in ways that build competence, character, compassion and courage.


inContact Mojo Award for Contact Center Rookie of the Year – Sunrun for delivering responsive, personalized customer experience across the customer journey, from initial sales to installation and service.

inContact Mojo Award for Contact Center Leader of the Year – Justin Borah, TechStyle Fashion Group, for taking a creative approach to improve customer experience globally and to deliver solid business results.

The NICE and inContact awards ceremony wrapped up the successful Interactions-ICUC event, which hosted over 2,000 industry experts and customer service leaders, and featured more than 130 informative sessions. Attendees learned a great deal about customer service trends and best practices as well as how to help their organizations leverage leading technologies to address enterprise transformation in the areas of data, digitization, and cloud. Some of the highlights included keynote addresses from Laura Cullen, Vice President of Operational Reporting and Analytics for Comcast Cable's Northeast Division, and Geeta Wilson, Vice President, Consumer Experience – Enterprise Transformation at Humana Inc.

Yaron Hertz, president, NICE Americas:
"Congratulations to this year's winners. We are proud to recognize the achievements of our customers, who are using the NICE and inContact solutions to reinvent customer service in their day-to-day operations. Our 2017 award winners represent true leadership in the contact center market, and are setting an example for the rest of the industry on how to drive measurable improvements in operational efficiency and customer satisfaction, and ultimately achieve business impact."

Paul Jarman, CEO, inContact, a NICE company:
"We are pleased to recognize stand-out customers for their contribution to customer experience excellence. This year, we are also excited to present the first combined NICE-inContact cloud excellence award, recognizing the outstanding achievements of companies that are already leveraging the joint solution to accomplish their business goals."
 
About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. To learn more about inContact, visit www.incontact.com.

NICE Corporate Media Contact
Ilana Hart, +972 9 775 3818, ilana.hart@nice.com

inContact Media Contact:
Cheryl Andrus, +1-801-320-3646 (MT), cheryl.andrus@incontact.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Hertz and Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2


 
EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4


Exhibit 99.4
 
NICE Actimize Financial Crime Categories Named Finalists in Citi's "Citi
Tech for Integrity Challenge" Global Initiative

Both "ActimizeWatch" and Anti-Bribery and Corruption offerings are tapped for the
innovation competition's shortlist

Hoboken, NJ – May 15, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk, and compliance software platform for the financial services industry has been named a finalist in two categories within Citi's "Citi Tech for Integrity Challenge" (T4I), an initiative designed to "encourage technology innovators from around the world to create cutting-edge solutions to promote integrity, accountability and transparency in the public sector and beyond."

The two NICE Actimize finalists include ActimizeWatch, a cloud-based fraud analytics optimization and consortium intelligence solution, as well as a new strategic offering targeting Anti-Bribery & Corruption that supports both corporates and financial services organizations.

"Protecting the capital markets, businesses, and the consumers they serve has long been the underlying objective of NICE Actimize as it innovates to fight financial crime," said Joe Friscia, president, NICE Actimize. "With anti-bribery and corruption issues in the news, and fraud and cybercrime on the rise around the world, we are excited that the team at the 'Citi Tech for Integrity Challenge' recognized the importance of our strategic offerings."

First round finalists for the competition will present at one of six Demo Days to be held in Latin America, Asia and Europe, where a panel of judges will review and evaluate category specialties and finalists. NICE Actimize's ActimizeWatch has been tapped to be presented to judges in Dublin on May 18, and the NICE Actimize Anti-Bribery & Corruption strategy and accompanying technology will be unveiled to judges in Singapore on June 9. Final award winners will be announced at the end of June.

Citi is leading this initiative in collaboration with public and private sector allies including countries and other public and private sector entities looking to bring outside innovation inside their organizations. T4I strategic allies include Clifford Chance, Facebook, IBM, Let's Talk Payments, MasterCard, Microsoft and PwC.

In Citi's recent crowdsourcing survey of more than 150 individuals spanning public, private and non-governmental organizations around the world, among the top issues raised included tools to increase transparency and fight corruption.

Resources:
·
Details on the Citi initiative are available on the T4I website: www.techforintegritychallenge.com.
·
Additional information on NICE Actimize's ActimizeWatch solution, available here.
·
Video on NICE Actimize's Anti-Bribery & Corruption strategy available here.

On social media:
Twitter: Please use hashtag #CitiT4IChallenge and @NICE_Actimize
 
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.


Press Contact:
Cindy Morgan-Olson
NICE Actimize
+1-551-256-5000
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1 551 256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2


 
EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5


Exhibit 99.5
 
NICE Actimize Introduces Robotic Process Automation to Improve
Financial Crime and Compliance Efficiency

NICE Actimize RPA, integrated with Actimize Case Management, lowers the cost of
compliance and increases investigator productivity

Hoboken, N.J. – May 22, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk, and compliance software platform for the financial services industry has launched NICE Actimize Robotic Process Automation (RPA), a sophisticated technology that frees up investigators from low value, high volume manual tasks so that they may better focus on more important and strategic tasks. To further add value, NICE Actimize is integrating RPA within its existing NICE Actimize Enterprise Risk Case Manager solution to lower the cost of compliance and potentially increase investigator productivity up to 50 percent.

Robotic Process Automation has been an integral part of the NICE product portfolio for nearly seven years. NICE Actimize is leveraging this heritage by applying RPA technology to its financial crime solutions suite. Unique to the NICE Actimize RPA solution, the technology offers both attended robotic automation, which works side by side with an analyst to support their daily tasks as needed, and unattended robotic process automation in which a digital workforce is deployed to complete tasks.

"The data challenge isn't going away, and investigations aren't getting simpler," said Joe Friscia, President, NICE Actimize. "Robotic Process Automation is the key to better resource utilization, increased accuracy and productivity, and improved return on investment. As we continue to invest in automation and artificial intelligence, we will further integrate our analytics and machine learning competencies into our solutions to ensure greater efficiency and cost savings for our clients. This is the present and future of financial crime compliance."

NICE Actimize RPA automates investigation tasks where it may not be necessary to have human involvement – such as acquiring data from internal and external systems, copying and pasting client or account information across different screens, or preparing a case – thereby allowing teams to focus on high value activities rather than specific routine tasks.

NICE has already deployed more than 500,000 robots serving more than 400 customers at some of the world's most demanding organizations.

To learn more about NICE Actimize Robotic Process Automation and case management solutions, click here.
 
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.



Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1 551 256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6


Exhibit 99.6
 
inContact Survey Reveals 67 Percent of Consumers Prefer Agent-
Assisted Customer Service

Company to share results and highlight omnichannel insights in a session at the ICMI Contact
Center Expo and Conference, May 22-25

SALT LAKE CITY – May 22, 2017 – NICE inContact, a NICE (Nasdaq: NICE) company and the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and analytics, today announced research identifying the quickest and most preferred methods of issue resolution across 10 different customer service channels. The "inContact Customer Experience Transformation Benchmark Study" reveals that, with so many channels available to customers today, organizations are struggling to provide consistent, positive experiences – leaving issues unresolved and customers dissatisfied.

inContact surveyed 700 consumers to better understand organizations' effectiveness at meeting customer experience expectations, including the areas where companies are succeeding and where they are falling short. The research confirms that agent-assisted customer service with phone, email and chat are the quickest methods of resolution, as 67 percent of customers prefer these methods over self-service.

The survey highlights the importance of having an effective omnichannel strategy to meet the growing consumer demand to contact businesses wherever and however they choose, to resolve customer service issues as quickly as possible. Some of the major findings include:

·
Less than half of customers are satisfied with communication through agent-assisted and self-service channels related to their recent customer experience
The survey found that less than half of consumers are satisfied with their experience when working through agent-assisted (45 percent) and self-service (39 percent) channels. The findings suggest that both methods have clear strengths and pitfalls when it comes to timely issue resolution. While agent-assisted methods do well at answering customer questions thoroughly, response time can be a huge downfall. Further, self-service channels are praised for being easy, convenient and efficient in providing the information customers need, but they often leave customers frustrated when they wish to speak with a live representative.

·
Online chat/video and website interactions lead to the highest likelihood of recommending a company or continuing to do business with that company
With eight in 10 customers saying they would leave a company due to a poor service experience, providing quality interactions is crucial to maintaining customer loyalty. The inContact survey found that when customers are able to easily connect with customer service representatives via online chat or video and website interactions, they are more likely to continue doing business with the company and recommend it to others.

·
Companies need to make it easier to solve problems in the quickest way possible, across all channels
The survey reveals that time is the most important factor when it comes to customer service. In fact, 72 percent of customers expect companies will know their purchase history, in addition to being proactive, and directing them to the quickest path of resolution. Consumers also expect seamless integration across all channels, especially when elevating a conversation from an online chat to a live phone call. Half of respondents say that while their first instinct is to try to handle issues themselves using self-service tools (i.e. online chat), they generally end up on the phone speaking to a live representative.

"As customer service channels continue evolving, companies need to meet customers where they are, whether it is on the phone, email or chat," said Paul Jarman, CEO at inContact. "As customer service continues to be a key element to business success, it's no longer sustainable to provide just one method of quick resolution. Companies need to leverage strong cloud contact center technology to empower agents, while also embracing efficient self-service tools, to enable consistent, positive interactions across all channels."

At the ICMI Contact Center Expo and Conference (May 22-25), Brian Spraetz, Senior Product Marketing Manager at inContact (booth #507), will be sharing more details about this survey in his presentation titled, "Are Your Customer Service Channels Putting Your Customers at Risk?" The presentation will take place on May 23 at 10:15 a.m. in the Solutions Spotlight Theater.


About This Report
inContact surveyed more than 700 consumers who had experienced a customer service interaction in the past three months. Data was collected between March 1 and 23, 2017. For more information and to download the full research report, please visit: http://response.incontact.com/2017-consumer-research

Additional Information
·
Learn more about available cloud solutions from inContact
·
Follow @inContact on Twitter
·
Become a fan of inContact on Facebook

About NICE inContact
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq:NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.

Media Contact:
Cheryl Andrus
cheryl.andrus@incontact.com
(801) 320-3646
 
Investors Contact:
Marty Cohen
+1 551 256 5354 (ET)
ir@nice.com

Yisca Erez
+972-9-775-3798 (CET)
NICE Ltd.
ir@nice.com

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7


Exhibit 99.7
 
Looking for Hidden Corruption? NICE Actimize Launches Specialized
Anti-Bribery & Corruption Solution to Monitor Corporate Financial Systems

Actimize ABC analyzes payment processes and behaviors across an organization and its supply chain

Hoboken, NJ – May 24, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk, and compliance software platform for the financial services industry, is launching a new corporate anti-bribery and corruption (ABC) solution designed to provide ongoing monitoring of procurement, payments, travel, and expense data within organizations. Initial focus for the solution will be on financial services organizations and extractives industries including oil, gas, and mining, with other verticals to follow.

Based on extensive experience in transactional analytics, the NICE Actimize ABC solution analyzes transactions and behaviors across the organization and the supply chain in the cloud, for a real-time, up-to-date view of bribery and corruption risk that can be segmented by business, geographic, vendor and customer lines. A newly launched, specialized group within NICE Actimize will focus on anti-corruption & bribery practice offerings.

NICE Actimize ABC also offers improved Foreign Corrupt Practices Act (FCPA) analytics for travel and expense screening, providing more detailed analysis surrounding traditional gifts and entertainment expenditures.

"Investigation and enforcement against corporate bribery and corruption has become increasingly important to regulators, as well as to corporate directors and boards, around the world," said Joe Friscia, President, NICE Actimize. "Using artificial intelligence and automation technologies, we are enabling companies to monitor their organization to uncover hidden bribes and proceeds of corruption, while reducing risk and identifying these schemes faster and more efficiently than ever before."

Automating many of the manual forensic auditing functions that firms typically depend upon to uncover these schemes, Actimize ABC offers the ability to monitor these on a daily, weekly, or monthly basis to help identify risks sooner – months to even years before they are uncovered by a firm's audit or whistleblowing functions.

By working with finance and auditing departments, the solution allows these groups to focus more closely on remediating problems rather than simply identifying them. Further, the solution has developed a "market first" portfolio of analytics that aids organization's identification of bribery and corruption risk in procurement, order to cash, compensation, and other financial areas within a firm.

Resources:
·
A video and product information on NICE Actimize's Anti-Bribery & Corruption solution are available here.
·
On Twitter, follow hashtags #ActimizeABC, #Anti-bribery and #Corruption.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.


About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1 551 256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8


Exhibit 99.8
 
NICE Introduces NICE Inform Elite to Deliver Incident Intelligence to
Emergency Communications Centers

Incident Intelligence dashboards, reconstruction and Quality Assurance evaluations are now
supercharged by CAD incident analytics and GIS mapping, to empower centers to make smarter,
faster decisions along with operational performance improvements

Hoboken, N.J. – May 25, 2017 – NICE (Nasdaq:NICE) today introduced NICE Inform Elite, the eighth generation of its industry-leading multimedia incident information management solution for emergency communications centers. The NICE Inform Elite edition goes far beyond traditional emergency communications recording solutions to deliver incident intelligence that empowers Public Safety Answering Points (PSAPs) to improve their operational performance, provide better quality service and make smarter decisions.

"With its release of NICE Inform Elite, NICE truly stands out as a public safety trend-setter and pioneer," said Dick Bucci, principal analyst, Pelorus Associates. "NICE has found a way to bring together data from the siloed systems that PSAPs use every day, to enable decision makers to visualize it in new ways, operationalize it, and extract hidden insights to improve operations."

"All emergency communication centers have performance targets they strive to meet," said Chris Wooten, executive vice president, NICE. "They need to stay on top of these targets to ensure they're performing at the highest levels and keeping the public safe. With NICE Inform Elite, PSAPs now have access to the incident intelligence they need to make smarter, faster decisions, along with workflow automation tools to optimize quality and operational performance."

NICE Inform Elite adds four new core capabilities on top of Inform's already robust applications. These include: CAD Incident Analytics to enhance incident reconstruction and automate quality assurance workflow; Incident Intelligence dashboards for real-time tracking of performance targets and trends; GIS mapping for improved incident visualization and analysis; and a future-ready multimedia recording platform.

Advanced CAD Incident Analytics Enhances Incident Reconstruction and Automates QA

A critical function of emergency communications centers involves fulfilling audio reproduction requests for district attorneys, investigators and other requesters. PSAPs typically handle thousands of such requests annually. Inform Elite's CAD Incident Analytics streamlines this process by eliminating unnecessary steps and improving search precision. Users can now bypass the CAD system and type the CAD incident ID/report number directly into Inform Elite. All multimedia recordings related to the incident (emergency calls, radio, screens and SMS texts) are instantly retrieved and merged onto one timeline, along with CAD event data showing when the initial call was answered, when units were dispatched, and when they arrived on scene. These audio reproductions can be saved and securely shared.

"I am very excited about NICE Inform Elite. It takes the guesswork out of trying to match CAD records to audio recordings – it does it for me automatically," said Karin Marquez, Communication Supervisor for the Westminster (CO) Police Department. "Inform Elite has already cut my audio request fulfilment time in half. It also provides a much clearer picture of how incidents were handled, in terms of what actions were taken, by whom, and when – which is essential for investigations, compliance and quality assurance."

Inform Elite's CAD Incident Analytics also helps PSAPs comply with the APCO/NENA Quality Assurance and Quality Improvement (QA/QI) standard, which recommends that PSAPs review all calls involving high acuity and catastrophic events. NICE Inform Elite automates this process by applying CAD incident type classifications, severity and other parameters to automatically select and schedule calls for QA review.

Incident Intelligence Dashboards Track Key Performance Measurements

PSAPs have performance measurement programs with specific goals for emergency call answer times, response times, etc. Proactively monitoring performance vis a vis these targets ensures that agencies are consistently performing at the highest levels. NICE Inform Elite helps PSAPs stay on top of performance targets and out of the media spotlight. It uniquely consolidates data from CAD, telephony, radio, and the Inform Evaluator QA system to provide near real-time snapshots of performance across multiple dimensions – call volumes, call durations, speed of answer, hold times, dispatches, dispatch times, on-scene response times, quality assurance scores, and more – with the ability to drill down to listen to associated audio recordings.


All information is presented on web-based dashboards in easily digestible charts, graphs and maps, viewable on smartphones, tablets, desktops and wallboards. Managers can isolate performance metrics for different shifts, telecommunicators, CAD incident types, and other criteria, to determine where staffing, training and operational improvements can be made.

NICE Inform Elite also indexes CAD comments to create word clouds which can be visualized through the dashboard. The more frequently a word is used, the larger and closer to the center of the cloud it will appear. Managers can click on words of interest to drill down to associated call recordings and data.
 
GIS Mapping for Improved Incident Visualization and Early Situational Awareness

NICE Inform Elite's Incident Intelligence dashboards, Quality Assurance and reconstruction modules are now enhanced with GIS mapping which enables managers to view the geolocation of CAD incidents, emergency calls, radio communications and captured SMS texts on interactive GIS maps. This provides a more in-depth visual context of events, with the ability to zoom in to specific locations, and drill down to multimedia recordings for investigations or QA reviews. Because this information is updated in near real-time, it can also provide early situational awareness of potential large-scale events. GIS heat maps can also be used for retrospective analysis, for example to visualize where certain types of crimes occur most often.

All-in-one Future-ready Multimedia Recording Platform

Finally, NICE Inform Elite also gives PSAPs an all-in-one, NENA i3-compliant, cloud-ready solution capable of supporting complete multimedia recording needs, including: telephony, P25 radio, screen recording, SMS text, Next Generation 911/112/999/000 audio and text, NG911 Enhanced Data EIDD, FirstNet and ESN LTE broadband audio, and more.

NICE will demonstrate NICE Inform Elite in booth #315 at the upcoming NENA 2017 conference and exhibition, June 3-8, at the Henry B. Gonzalez Convention Center in San Antonio, Texas.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2