zk1517285.htm

0001178913-15-002774.txt : 20150903 0001178913-15-002774.hdr.sgml : 20150903 20150903060357 ACCESSION NUMBER: 0001178913-15-002774 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 7 CONFORMED PERIOD OF REPORT: 20150903 FILED AS OF DATE: 20150903 DATE AS OF CHANGE: 20150903 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE SYSTEMS LTD CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 151090663 BUSINESS ADDRESS: STREET 1: 8 HAPNINA STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 8 HAPNINA STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 6-K 1 zk1517285.htm 6-K zk1517285.htm

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of August 2015 (Report No. 1)

Commission File Number: 0-27466

NICE-SYSTEMS LTD.

(Translation of Registrant's Name into English)

22 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F x Form 40-F o

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE Wins Contact Center Technology Award from TMC CUSTOMER Magazine, Dated August 4, 2015

99.2	NICE Wins 8-Figure Contract from New York City, Dated August 5, 2015

99.3	New NICE Solution Uses VoC Feedback to Improve Customer Journey in Real Time, Dated August 6, 2015

99.4	NICE to Demonstrate its NG9-1-1-ready Solutions and New NICE Inform Audio Analytics at APCO 2015, Dated August 11, 2015

99.5	NICE Actimize Awarded Position as “Leader in the North American Large Financial Institution (FI) Market” in 2015 Aite Group Case Management Report, Dated August 25, 2015

99.6	NICE Recognized as Leading Innovator, Receiving Two Back-to-Back TMC Awards for Robotic Automation and NICE AIR and Engage Platform, Dated August 27, 2015

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

	NICE-SYSTEMS LTD.

	By:	/s/ Yechiam Cohen
	Name:	Yechiam Cohen
	Title:	General Counsel
	Dated: September 3, 2015

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE Wins Contact Center Technology Award from TMC CUSTOMER Magazine, Dated August 4, 2015

99.2	NICE Wins 8-Figure Contract from New York City, Dated August 5, 2015

99.3	New NICE Solution Uses VoC Feedback to Improve Customer Journey in Real Time, Dated August 6, 2015

99.4	NICE to Demonstrate its NG9-1-1-ready Solutions and New NICE Inform Audio Analytics at APCO 2015, Dated August 11, 2015

99.5	NICE Actimize Awarded Position as “Leader in the North American Large Financial Institution (FI) Market” in 2015 Aite Group Case Management Report, Dated August 25, 2015

99.6	NICE Recognized as Leading Innovator, Receiving Two Back-to-Back TMC Awards for Robotic Automation and NICE AIR and Engage Platform, Dated August 27, 2015

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1 exhibit_99-1.htm

Exhibit 99.1

NICE Wins Contact Center Technology Award from TMC CUSTOMER Magazine

NICE is recognized as an innovator in interaction recording, comprehensively improving contact

center service across all channels

Ra’anana, Israel, August 4, 2015 – NICE Systems (NASDAQ: NICE) today announced that it is a recipient of CUSTOMER magazine’s 2015 Contact Center Technology Award for the NICE Engage Platform and Advanced Interaction Recorder (AIR).

In its tenth year, the Contact Center Technology Awards honor companies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

“Congratulations to NICE for being awarded a 2015 CUSTOMER Contact Center Technology Award. NICE Engage and AIR have been selected for demonstrating innovation, quality and unique features, which have had a positive impact on the customer experience,” said Rich Tehrani, CEO of the global media company, TMC. “We’re pleased to recognize this achievement.”

NICE Engage and AIR provide multi-channel interaction capturing, real-time stream forwarding and archiving, as well as power NICE’s broad portfolio of real-time applications such as analytics and authentication, at unrivaled scale, speed, and low cost of ownership. Designed for flexibility and comprehensiveness, NICE Engage and AIR can be adapted to meet any contact center's unique operational requirements. This technology, which supports thousands of concurrent channels from various data sources in a single platform, is used to ensure regulatory compliance, quality management and deliver insights. It also lays the foundation for NICE’s Customer Engagement solutions, which help organizations better understand their customers, engage employees to deliver better customer service, and drive real-time action.

Miki Migdal, President of the NICE Enterprise Product Group, said: “We are honored to be recognized by CUSTOMER magazine. This award reflects our commitment to delivering innovative solutions that help our customers create perfect experiences while improving business results. We have already seen successful deployments of the NICE Engage Platform worldwide, and expect that it will continue to play a central role in contact center operations.”

Recipients of the 2015 Contact Center Technology Award will be announced in the July/August edition of CUSTOMER magazine.

About NICE Systems

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2 exhibit_99-2.htm

Exhibit 99.2

NICE Wins 8-Figure Contract from New York City

NICE will continue to support the City’s mission to transform emergency communications

for the citizens of New York City

Paramus, New Jersey – August 5, 2015 – NICE Systems (NASDAQ: NICE) today announced that it has won an 8-figure contract from New York City’s Department of Information Technology and Telecommunications (DoITT) in association with the City’s ongoing Emergency Communications Transformation Program (ECTP). The new contract expands on an existing long standing relationship between NICE and the City of New York dating back to 2001.

Under the contract, NICE will expand its support for the ECTP by equipping the City’s new 9-1-1 facility with NICE’s market-leading public safety call recording and incident management solutions. The site, which is scheduled to open in June of next year, and will be jointly operated by the New York City Police Department (NYPD) and the Fire Department of the City of New York (FDNY), will augment and provide redundancy to current emergency 9-1-1 response services.

NICE will also upgrade previously deployed solutions at nine other NYPD and FDNY locations to ensure complete interoperability across all sites. Investigators who need to produce audio evidence will be able to access recordings from any site and combine those recordings into seamless incident timelines.

“We’re delighted to continue to support New York City in its mission to transform emergency communications for millions of New Yorkers,” said Chris Wooten, Executive Vice President, NICE Security Group. “This new contract is notable not only for its scope and size, but because it underscores NICE’s successful track record with the NYPD and FDNY. We are honored that New York City has once again chosen to entrust NICE for its emergency communications needs.”

About NICE Systems

Corporate Media Contact - NICE

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements Pertaining to NICE Systems

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3 exhibit_99-3.htm

Exhibit 99.3

New NICE Solution Uses VoC Feedback to Improve Customer Journey

in Real Time

Companies can now marry cross-channel Voice of the Customer insights with journey mapping

and prediction to guide the next best action, and deliver an exceptional customer experience

Ra’anana, Israel, August 6, 2015 – NICE Systems (NASDAQ: NICE) today announced a new solution that will allow organizations to use Voice of the Customer (VoC) feedback, in combination with predictive analytics, to positively shape the customer journey in real time. By understanding customer attitudes at various points of engagement across channels and touch points, companies can intercept the journey when necessary and continually adapt it to reduce customer effort, improve retention, and enhance the entire customer experience.

Consider, for example, a high value customer that was erroneously charged by her credit card company. While trying to dispute the charge, the customer struggles to find the right form needed to complete the process and becomes increasingly frustrated. Based on similar journeys that led to dissatisfaction among other customers, the predictive analytics engine can quickly identify the current issue and alert an agent to help guide the customer.

“By linking the entire customer journey with a robust voice-of-the-customer program, organizations can identify systemic weaknesses that must be addressed in order to refine the customer experience continuously,” said Jeremy Cox, Principal Analyst at Ovum Research. “This is achieved by gathering and analyzing data in a way that provides a more comprehensive view of the customer profile and experience.”

NICE Journey VoC combines two leading technologies – voice of the customer and journey mapping – to create a unique market solution that helps organizations reach all customers at risk (even those who aren’t very vocal) to reduce potential churn or defection. By personalizing customer engagement, companies can improve sales opportunities and deliver proactive customer service to improve next call prevention, reduce customer effort, and improve the customer experience.

The NICE solution allows organizations to solicit customer feedback after the key stages in a customer’s journey. Using key indicators such as CSAT, NPS, and customer effort, companies can evaluate how the customer experience stacks up against what they consider an “ideal” journey. They can also identify high effort/low satisfaction experiences in real time and proactively engage with the customer to create immediate improvements. All of these insights can be used to drive action at the individual level or aggregated to drive strategic-level action across the business.

Miki Migdal, President of the NICE Enterprise Product Group, said: “NICE Journey VoC is an innovative solution that we created to help businesses overcome the customer experience challenges that they face today. Linking VoC data to behavioral customer journeys allows companies to tap into hidden insights, improve predictive capabilities, better prioritize their customer experience initiatives, and drive action in a much more effective and efficient manner. In doing so, we believe they can significantly boost their return on investment compared to a VoC-only approach and lay the foundation for continuous customer experience improvements.”

About NICE Systems

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4 exhibit_99-4.htm

Exhibit 99.4

NICE to Demonstrate its NG9-1-1-ready Solutions and New NICE Inform

Audio Analytics at APCO 2015

Paramus, New Jersey – August 11, 2015 –NICE Systems (NASDAQ: NICE) today announced that it will present and exhibit its portfolio of NG9-1-1-ready public safety solutions, including the newly launched NICE Inform Audio Analytics, at APCO International’s 81st Conference & Expo. The event takes place August 16-19 in Washington, D.C.

NICE Inform Audio Analytics uses keywords and phrases to quickly search and categorize 9-1-1 recordings so public safety answering points (PSAPs) can streamline their investigations, uncover hidden leads, and extract operational insights. Quality assurance managers can also use Audio Analytics to identify calls relating to specific types of incidents and ensure that the responses meet the necessary quality and compliance standards.

NICE will also exhibit other solutions designed to meet the requirements of PSAPs as they gear up for Next Generation emergency communications, including:

Text-to-9-1-1 Logging: It’s estimated that more than 600 PSAPs now accept Text-to-9-1-1 messages. NICE Systems' Text-to-9-1-1 logging solution captures and reconstructs text communications for incident investigations and quality assurance. It’s also compatible with NENA's i3 standards, supports transitional Text-to-9-1-1 solutions, and integrates with NICE Inform to combine data from various capture platforms, including SIP-based VoIP and video.

Quality Assurance: NICE’s Quality Assurance solution ensures that PSAPs are meeting high-quality service standards, even as they transition to NG9-1-1. It enables 9-1-1 centers to go beyond simply reviewing calls and recreate the complete incident timeline. The solution fuses 9-1-1, dispatch, and radio recordings with video, screen recordings, GIS, 9-1-1 text messages, and other multimedia data for comprehensive incident reconstruction.

In addition, NICE will participate in a panel discussion titled “Cloud-based Solutions for Your PSAP: What You Need to Know” on August 19, at 2:25 p.m. John Rennie, General Manager of the Public Safety Global Business Unit at NICE, and Teddy Kavaleri, Chief IT Officer (CIO) for the Office of Unified Communications, Washington D.C., will discuss the benefits of cloud-based solutions and how they fit into the NG9-1-1 landscape.

On Monday August 17, at 11:30 a.m., NICE will also host a 10th anniversary award celebration in the NICE booth (#1423) to honor the 2015 PSAPs’ Finest Award recipients.

About NICE Systems

Corporate Media Contact - NICE

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements Pertaining to NICE Systems

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5 exhibit_99-5.htm

Exhibit 99.5

For Immediate Release

Press Contacts:

Cindy Morgan-Olson

NICE Actimize

+1-212-851-8842

cindy.morgan-olson@actimize.com

Investors:

Marty Cohen

+1-212-574-3635 (ET)

ir@nice.com

Yisca Erez

+972-9-775-3798 (CET)

NICE Systems Ltd.

ir@nice.com

NICE Actimize Awarded Position as “Leader in the North American Large

Financial Institution (FI) Market” in 2015 Aite Group Case Management Report

NICE Actimize strengths cited in the report include strong workflow

techniques and reporting capabilities

NEW YORK – August 25, 2015 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, announced today that the company was awarded the position “Leader in the North American Large Financial Institution (FI) Market” in Aite Group’s 2015 Vendor Report, “Case Management Vendor Evaluation: Key to Enterprise Success.” Aite Group is an independent research and advisory firm focused on business, technology and regulatory issues and their impact on the financial services industry.

Aite Group’s award criteria include the following performance factors: client feedback; assessment of the vendor’s capability set, product maturity, and future development plans; and a vendor’s market penetration and experience with enterprise case management.

Aite Group stated, “This award goes to NICE Actimize, which has by far the most implementations at large financial institutions, and has extremely strong AML and fraud prevention capabilities. NICE Actimize provides strong workflow techniques, which allow FIs to improve operational efficiency and enable FIs to demonstrate compliance with many regulations. Additionally, customer communications can be streamlined using case management, and reporting capabilities are strong.”

“The war against financial crime is being waged constantly. At the rate hackers are attacking government agencies, retailers, financial institutions and others, this may be the number one threat against the U.S. economy in the next few years,” said Shirley Inscoe, senior analyst, Aite Group LLC, author of the report. “Only with effective weapons can any financial institution hope to win key battles, let alone a war. Case management solutions, one key way to achieve a complete view of customer activity and detect cross-channel fraud, are one of the most important tools in the good guys’ arsenals.”

“NICE Actimize has long recognized that enterprise risk case management is a critical link in end-to-end financial crime risk management,” said Joe Friscia, President, NICE Actimize. “We are pleased that Aite Group’s research recognizes both our strong leadership in AML and fraud, and the operational strengths of our case management solutions.”

“As the Aite Group report details, the aim of most enterprise risk management solutions is to obtain a complete view and understanding of a particular customer or account across channels,” said Chad Hetherington, Global Vice President & General Manager, Enterprise Risk Case Management, NICE Actimize. “While point solutions can be effective in managing certain types of financial crime, only a robust and unified approach to case management can pull all the data together in one place to provide a single view of activity across a range of channels.”

NICE Actimize’s ERCM solutions include its Enterprise Risk Case Manager, which enhances operational efficiencies by automating and streamlining processes and facilitating a unified, holistic view of risk across multiple lines of business, channels, products and customers.

About AiteGroup

Aite Group is an independent research and advisory firm focused on business, technology, and regulatory issues and their impact on the financial services industry. With expertise in banking, payments, wealth management, capital markets, and insurance, Aite Group's analysts deliver comprehensive, actionable advice to key market participants in financial services. Headquartered in Boston with a presence in Chicago, New York, San Francisco, London, and Milan, Aite Group works with its clients as a partner, advisor, and catalyst, challenging their basic assumptions and ensuring they remain at the forefront of industry trends.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com.

About NICE Systems

Trademark Note: Actimize, the Actimize logo, NICE and the NICE logo are trademarks or registered trademarks of NICE Systems Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia and Mr. Hetherington, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6 exhibit_99-6.htm

Exhibit 99.6

NICE Recognized as Leading Innovator, Receiving Two Back-to-Back

TMC Awards for Robotic Automation and NICE AIR and Engage Platform

The TMC Labs Innovation Award is presented to NICE for its ground-breaking contribution to the industry

The NICE AIR and Engage Platform is named a 2015 Communications Solution Product of the Year

Ra’anana, Israel, August 27, 2015 – NICE Systems (NASDAQ: NICE) today announced that it is a recipient of two awards from TMC’s CUSTOMER magazine, demonstrating the company’s exceptional innovation.

Innovation in the Back Office

NICE received the 2015 TMC Labs Innovation Award for its Robotic Automation solution, which optimizes back office efficiency and resource allocation. This award honors products that display innovation, unique features, and significant contributions toward improving communications technology. It is granted to companies demonstrating ground-breaking contributions to the industry.

NICE Robotic Automation performs all routine back office processes that require accuracy and speed, but no employee decision-making. With desktop-based clerical tasks fully automated, employees are free to focus on more important activities that demand a human touch. Such automation improves processing accuracy and productivity, while reducing back office operating expenses, in part thanks to a nonstop 24/7 allocation of robotic resources.

Best-of-the-Best with Multi-channel Interaction Recording

NICE also collected a 2015 Communications Solutions Product of the Year Award for the NICE Engage Platform and Advanced Interaction Recorder (AIR). The recipients of this award represent the best-of-the-best products and solutions available on the market today.

NICE Engage and AIR provide the most advanced recording platform in the market, enabling recording consolidation which dramatically reduces the TCO for our customers, improving the recording reliability, and setting the foundation for future advanced real-time applications which will turn every contact center into a real-time engagement center.

“We’re proud to recognize NICE Robotic Automation for demonstrating innovation and a superior quality that has had a positive impact on customer-related technologies,” said Rich Tehrani, CEO of the global integrated media company, TMC. “We also congratulate NICE for being honored with a 2015 Communications Solutions Product of the Year Award. NICE AIR and Engage is truly an innovative platform and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months.”

Miki Migdal, President of the NICE Enterprise Product Group, said, “We are honored that TMC has recognized both NICE Robotic Automation and the NICE Engage platform among the most innovative solutions on the market. The award is a testament to our commitment to helping companies streamline their operations and thus deliver a perfect experience to their customers.”

About NICE Systems

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements